Lead CRM Salesforce UX Specialist

📍 Job Overview

Job Title: Lead CRM Salesforce UX Specialist

Company: Boeing India Private Limited

Location: Bangalore, India

Job Type: FULL_TIME

Category: Revenue Operations / Sales Operations / GTM Technology

Date Posted: March 02, 2026

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design and strategy for the enterprise Salesforce CRM platform, focusing on optimizing user journeys and creating intuitive interfaces and workflows.

• Conduct comprehensive user research, usability testing, and accessibility reviews to enhance the CRM user experience for sales, marketing, and customer-facing teams.

• Develop and maintain a CRM-specific design system and pattern library to ensure consistency, scalability, and reusability of UI components across Salesforce clouds.

• Collaborate closely with product managers, business stakeholders, and IT development teams to integrate user experience solutions seamlessly into CRM development and deployment cycles.

📝 Enhancement Note: This role is positioned as a "Lead" specialist, indicating significant responsibility for strategic direction in UX for Salesforce, likely involving mentorship and defining best practices. The emphasis on "enterprise CRM platform" and "business transformation journey" suggests a strategic, impactful role within a large organization like Boeing, focusing on enhancing operational efficiency and user adoption. The explicit mention of Salesforce Service Cloud and Experience Cloud points towards specific areas of expertise required.

📈 Primary Responsibilities

• Plan and execute user research methodologies, including interviews, surveys, and usability tests, to gather insights and iterate on CRM features and workflows.

• Develop end-to-end CRM user flows, storyboards, wireframes, mock-ups, and interactive prototypes for sales, marketing, service, and support personas.

• Conduct accessibility (WCAG) and responsive design assessments to ensure a seamless and inclusive user experience across all devices.

• Collaborate with Business Admins and IT development teams to ensure CRM data flows, third-party connectors, and custom modules support a user-friendly experience, anticipating complex data interactions.

• Contribute to building and maintaining a pattern library or design system for CRM applications, ensuring consistency and reusability of UI components.

• Support end-to-end Salesforce release cycles, including post-deployment UX testing and validation, utilizing tools like Figma, Adobe XD, and Copado.

• Apply data security, risk mitigation, and user access design best practices within the UX layer of CRM solutions.

• Share UX best practices and provide guidance on CRM-specific UX considerations to junior designers and cross-functional team members, fostering a user-centered design culture.

• Lead UX strategies and prototyping efforts across multiple Salesforce clouds, ensuring alignment with Boeing’s brand and UI standards.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX leadership and hands-on design execution within the Salesforce ecosystem. The emphasis on "enterprise CRM platform," "business transformation journey," and "Salesforce clouds" implies a need for deep understanding of large-scale CRM implementations and their impact on various business functions. The mention of specific tools like Figma, Adobe XD, and Copado indicates a requirement for practical, up-to-date technical proficiency.

🎓 Skills & Qualifications

Education: Bachelor's degree preferred.

Experience: 12-16 years of related work experience or equivalent military experience.

Required Skills:

• 8+ years of experience in UX Design, with a strong portfolio showcasing web, application, and/or mobile solutions.

• 8+ years of experience designing and developing solutions on the Salesforce Lightning Platform, specifically for Salesforce Service Cloud and Salesforce Experience Cloud, adhering to Salesforce Best Practices and Standards.

• 8+ years of experience performing user research, user interface design activities, and usability evaluations for complex software applications.

• 8+ years of experience with design and visualization tools such as Adobe Creative Suite, PowerPoint, and Tableau.

• 8+ years of experience working collaboratively within an Agile development team environment.

• 8+ years of experience utilizing Project Portfolio Management (PPM) or Application Development Life-cycle Management (ADLM) tools like MS Project, Azure DevOps (ADO), or JIRA for project implementations.

Preferred Skills:

• Salesforce User Experience (UX) Designer Certification.

• Salesforce Administrator certification.

• Proven experience with Salesforce Experience Cloud (Communities), Mobile Publisher, or customized Lightning experiences.

• Experience in data architecture, Single Sign-On (SSO) integration, and security role mapping.

• Experience working within large, regulated enterprise environments (e.g., aerospace, manufacturing, defense).

• Demonstrable experience with user-centric design systems and a strong portfolio of business-facing applications.

• Experience leading or facilitating continuous improvement/lean principles workshops.

📝 Enhancement Note: The extensive experience requirement (8+ years across multiple domains) for a "Lead" role combined with specific Salesforce platform expertise and Agile/DevOps experience strongly suggests this is a senior-level position demanding deep technical and strategic capabilities. The inclusion of PPM/ADLM and CI/CD tools points to the integration of UX within broader software development lifecycle management and continuous delivery processes, common in large enterprise IT.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design process for complex enterprise applications, with a strong focus on CRM platforms.

• Detailed case studies demonstrating the application of user research, wireframing, prototyping, and usability testing to solve specific business problems within Salesforce environments.

• Examples of user flows, personas, and journey maps that illustrate strategic thinking and a deep understanding of user needs in a business context.

• Documentation of contributions to design systems, pattern libraries, or style guides, emphasizing consistency, scalability, and reusability.

Process Documentation:

• Showcase experience in documenting UX processes, including user research findings, design decisions, and rationale behind UI/UX choices.

• Provide examples of how UX considerations were integrated into Agile development sprints and release cycles, including collaboration with product managers and developers.

• Demonstrate proficiency in using tools and methodologies for prototyping and user testing, with clear articulation of how feedback was incorporated into design iterations.

• Include examples of working with business admins and IT teams to translate functional requirements into user-friendly CRM configurations and custom modules.

📝 Enhancement Note: For a Lead UX Specialist role, the portfolio is critical. It should not only display design skills but also strategic thinking, problem-solving capabilities, and the ability to integrate UX seamlessly into complex enterprise systems like Salesforce. The emphasis on "user-centric design systems" and "business-facing applications" suggests a need for practical, scalable, and business-impactful design solutions.

💵 Compensation & Benefits

Salary Range: [Not specified in the provided data. Based on the role, experience level (10+ years), and location (Bangalore, India), a competitive salary range for a Lead CRM Salesforce UX Specialist would typically fall between ₹25,00,000 to ₹45,00,000 per annum, depending on specific skills, negotiation, and company compensation bands.]

Benefits:

• Comprehensive health insurance and medical benefits.

• Paid time off, including vacation, sick leave, and public holidays.

• Retirement savings plans and pension schemes.

• Opportunities for professional development, training, and certifications.

• Employee assistance programs and wellness initiatives.

• Relocation assistance within India.

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary estimation is based on industry benchmarks for senior UX roles in large tech/aerospace companies in India, considering the extensive experience and specialized Salesforce expertise required. Boeing, as a major global corporation, typically offers a robust benefits package to attract and retain top talent. The "40 hours per week" is a standard full-time designation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerospace & Defense, Manufacturing, Technology Services. Boeing is a global leader in the aerospace industry, developing, manufacturing, and servicing commercial airplanes, defense products, and space systems.

Company Size: Boeing is a large, multinational corporation with over 140,000 employees globally. The Boeing India Engineering & Technology Center (BIETC) alone comprises over 5,500 engineers, indicating a significant presence and operational scale in India.

Founded: 1916. Boeing has a long history of innovation and technological advancement in aerospace.

Team Structure:

• The role is within the Boeing India Engineering & Technology Center (BIETC), contributing to global aerospace growth.

• The specific team will likely involve CRM specialists, Salesforce administrators, IT developers, product managers, and business analysts focused on transforming business processes through technology.

Methodology:

• The company emphasizes innovation, R&D, and leveraging new-age technologies like AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing.

• A "people-driven culture" is promoted, valuing trust, empowerment, flexibility, collaboration, and diverse perspectives.

• Agile development methodologies are explicitly mentioned as a requirement for this role, indicating an iterative and collaborative approach to project delivery.

Company Website: https://www.boeing.com/

📝 Enhancement Note: Boeing's culture prioritizes safety, quality, and integrity, alongside innovation and sustainability. For a UX specialist, this translates to designing user experiences that are not only intuitive but also robust, reliable, and secure, reflecting the high stakes of the aerospace industry. The emphasis on a "people-driven culture" with flexibility suggests a dynamic work environment that balances individual needs with collaborative project demands.

📈 Career & Growth Analysis

Operations Career Level: This "Lead CRM Salesforce UX Specialist" role is at a senior individual contributor level, often referred to as a Principal or Lead UX Designer. It involves strategic ownership, mentorship, and driving best practices within a specialized domain (Salesforce UX).

Reporting Structure: This role likely reports to a UX Manager, Director of Digital Solutions, or a Head of Enterprise Applications. It will involve close collaboration with Salesforce Admins, Business Analysts, Product Managers, and development teams.

Operations Impact: The role directly impacts operational efficiency and effectiveness by enhancing the user experience of critical CRM platforms used by sales, marketing, and customer-facing teams. Improved UX leads to higher user adoption, better data quality, increased productivity, and ultimately, improved business outcomes and customer satisfaction.

Growth Opportunities:

• Advancement to Senior Lead or Principal UX Designer roles, focusing on broader enterprise UX strategy or specialized areas within Salesforce.

• Transition into UX Management or Team Lead positions, overseeing a team of UX specialists.

• Opportunities to specialize further in specific Salesforce clouds or advanced UX research methodologies.

• Potential to contribute to cross-functional digital transformation initiatives leveraging UX expertise.

• Development of leadership skills through mentorship of junior designers and leading UX strategy for major projects.

📝 Enhancement Note: The "Lead" designation signifies a strong potential for career progression within Boeing. The extensive experience required suggests that candidates are expected to be subject matter experts, capable of not only executing but also strategizing and guiding others. The growth paths clearly point towards increased leadership and strategic influence within the organization's technology and operations functions.

🌐 Work Environment

Office Type: Hybrid work environment, balancing remote flexibility with in-office collaboration. Boeing emphasizes that while flexibility is offered, frequent team engagements and face-to-face meetings are valued for fostering collaboration and diverse perspectives.

Office Location(s): Bangalore, India. Boeing has a significant presence in Bangalore with its Engineering & Technology Center (BIETC).

Workspace Context:

• Collaborative workspaces designed to foster interaction and idea exchange among cross-functional teams.

• Access to state-of-the-art technology and tools, including specialized UX design software and CRM platforms.

• Opportunities for direct engagement with business users, sales teams, marketing professionals, and IT stakeholders to understand their needs and challenges.

• A dynamic environment that supports both focused individual work and team-based problem-solving.

Work Schedule: Standard full-time working hours (40 hours per week), with potential for flexibility as described in Boeing's "people-driven culture." This means while core hours are expected, there might be adaptability based on project needs and individual arrangements, though significant face-to-face collaboration is also emphasized.

📝 Enhancement Note: The hybrid model at Boeing, as described, appears to be a balanced approach. While remote work is an option, the company values in-person collaboration, suggesting that candidates should be comfortable with a mix of both. For a UX role, this balance is often beneficial, allowing for focused design work remotely and collaborative brainstorming/feedback sessions in the office.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter screens applications for basic qualifications and alignment with the role.

• Hiring Manager Interview: Discussion focused on experience, technical skills, and alignment with the role's core responsibilities, particularly Salesforce UX expertise.

• Portfolio Review & Technical Interview: A deep dive into the candidate's portfolio, discussing specific projects, design decisions, methodologies, and outcomes. This stage will assess problem-solving skills, UX thinking, and proficiency with design tools.

• Team/Stakeholder Interviews: Meetings with potential team members (e.g., Salesforce Admins, Product Managers, other UX designers) and key business stakeholders to evaluate collaboration style, communication, and cultural fit.

• Final Interview: May involve senior leadership to assess strategic fit and leadership potential.

Portfolio Review Tips:

• Tailor to Salesforce: Highlight projects specifically involving CRM platforms, custom applications, or enterprise systems, ideally with Salesforce examples.

• Showcase the Process: Clearly articulate your UX process for each project – problem definition, research methods, design iterations, testing, and outcomes.

• Quantify Impact: Whenever possible, use metrics to demonstrate the positive impact of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Highlight Collaboration: Provide examples of how you collaborated with developers, product managers, and business users.

• Design System Contributions: If you have experience building or contributing to design systems, showcase this with concrete examples.

• Accessibility Focus: Be prepared to discuss your approach to accessibility (WCAG) and responsive design.

Challenge Preparation:

• Be ready for a UX design challenge that might involve analyzing a business problem related to a CRM workflow and proposing a user-centered solution.

• Prepare to present a case study from your portfolio in detail, anticipating questions about your decisions and rationale.

• Practice articulating complex design concepts and technical requirements clearly and concisely, especially when discussing Salesforce-specific features.

• Research Boeing's business and its commitment to innovation in the aerospace sector to frame your answers within their strategic context.

📝 Enhancement Note: The emphasis on a "Lead" role and specific tools like Figma, Adobe XD, and Copado suggests that the interview process will be rigorous, focusing on both strategic UX thinking and hands-on technical execution within the Salesforce ecosystem. A strong, well-documented portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Lightning Platform, Service Cloud, Experience Cloud (Communities), Mobile Publisher.

• UX Design & Prototyping: Figma, Adobe XD.

• General Design: Adobe Creative Suite (Photoshop, Illustrator).

• Collaboration & Version Control: Copado (for Salesforce release management, implying UX integration), potentially Confluence/Jira for documentation and Agile tracking.

• Data Visualization: Tableau (or similar tools for data analysis and insight generation).

Analytics & Reporting:

• Tools for analyzing user behavior data, usability test results, and CRM adoption metrics.

CRM & Automation:

• Deep understanding of Salesforce CRM functionalities, configurations, and best practices.

• Familiarity with CRM data flows, third-party connectors, and custom module development.

• Awareness of automation capabilities within Salesforce that impact user experience.

📝 Enhancement Note: Proficiency in Figma and Adobe XD is explicitly stated. The mention of Copado alongside Salesforce indicates that the UX specialist will be involved in the release process and needs to understand how UX designs are implemented and validated within CI/CD pipelines for Salesforce. Tableau is mentioned for data visualization, suggesting an analytical approach to UX.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A primary focus on understanding and meeting the needs of business users, sales, and marketing teams through design.

• Collaboration: Strong emphasis on working closely with cross-functional teams, including product managers, developers, and business stakeholders, to deliver integrated solutions.

• Innovation: Encouraging new ideas and leveraging technology to drive improvements and efficiency in CRM processes.

• Quality & Integrity: Upholding high standards in design and implementation, reflecting Boeing's core values in a critical industry.

• Data-Driven Decisions: Using user research, usability testing, and analytics to inform design choices and measure impact.

Collaboration Style:

• Expect a collaborative environment where UX designers work alongside Salesforce Admins, Business Analysts, and IT developers to translate business requirements into user-friendly CRM solutions.

• Open communication and feedback exchange are encouraged, especially during Agile sprints and design reviews.

• The role involves mentoring junior designers and promoting a user-centered design culture across teams.

📝 Enhancement Note: Boeing's stated core values of safety, quality, and integrity are likely to permeate all aspects of its operations, including technology and UX design. For a UX specialist, this means ensuring designs are not only efficient and intuitive but also secure, reliable, and compliant with industry standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for a large, complex enterprise CRM platform with diverse user groups and potentially legacy system integrations.

• Balancing user needs with business objectives, technical constraints, and stringent corporate standards within a regulated industry.

• Ensuring consistency and a unified user experience across multiple Salesforce clouds and integrated applications.

• Staying current with rapid advancements in Salesforce features and UX design best practices.

Learning & Development Opportunities:

• Access to Boeing's extensive learning resources, including internal training programs and external courses.

• Opportunities to earn Salesforce certifications (e.g., UX Designer, Administrator) and other relevant credentials.

• Mentorship from senior UX leaders and exposure to cutting-edge technologies and methodologies in aerospace and technology.

• Participation in industry conferences and workshops to stay abreast of UX and CRM trends.

• Potential for leadership development programs within Boeing's global organization.

📝 Enhancement Note: The challenges presented are typical for senior roles in large enterprises, requiring adaptability, strategic thinking, and strong problem-solving skills within a complex ecosystem. The growth opportunities are significant, leveraging Boeing's scale and commitment to employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a challenging CRM user journey you redesigned. What was the problem, your approach, and the measurable outcome?" (Focus on problem-solving, process, and impact)

• "How do you approach building or contributing to a design system for a platform like Salesforce? What are the key considerations for enterprise adoption?" (Assess understanding of scalability, consistency, and maintenance)

Company & Culture Questions:

• "How do Boeing's core values of safety, quality, and integrity influence your approach to UX design for enterprise systems?" (Connect personal values to company mission)

• "Describe your experience working in a hybrid environment and collaborating with geographically dispersed teams. How do you ensure effective communication and alignment?" (Assess adaptability and collaboration skills)

Portfolio Presentation Strategy:

• Structure your presentation around 2-3 key projects that best demonstrate your lead capabilities, Salesforce UX expertise, and impact on business outcomes.

• For each project, clearly articulate the business problem, your role, the UX process followed, key design decisions and rationale, challenges overcome, and quantifiable results.

• Be prepared to discuss your experience with Figma, Adobe XD, Copado, and Salesforce Service/Experience Cloud in detail.

• Highlight your contributions to design systems and your understanding of accessibility standards (WCAG).

• Practice your presentation to ensure it flows logically, is concise (aim for 15-20 minutes, leaving ample time for Q&A), and effectively communicates your value proposition.

📝 Enhancement Note: Preparation should focus on showcasing a blend of strategic thinking, deep Salesforce UX expertise, and strong collaboration skills. The ability to articulate the impact of UX on business objectives will be crucial. Understanding Boeing's industry and core values will help tailor responses effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Boeing careers portal.

• Curate Your Portfolio: Select 2-3 of your most relevant projects that highlight your lead UX experience, Salesforce CRM expertise, and demonstrable impact. Ensure these showcase your process, problem-solving skills, and proficiency with tools like Figma and Adobe XD.

• Optimize Your Resume: Tailor your resume to emphasize your 8+ years of experience in UX design, Salesforce Lightning Platform (Service Cloud, Experience Cloud), user research, Agile methodologies, and any experience with enterprise-level systems or regulated industries. Integrate keywords like "CRM," "Salesforce UX," "User-Centered Design," "WCAG," and "Figma."

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on clear articulation of your process, design rationale, and quantifiable outcomes. Be ready to discuss your experience with specific Salesforce clouds and collaboration tools like Copado.

• Research Boeing: Familiarize yourself with Boeing's mission, values, recent innovations, and the role of technology in their business transformation. Understand their emphasis on safety, quality, and a people-driven culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding salary ranges and specific team dynamics, should be verified directly with the hiring organization during the interview process.