Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Dickson City, Pennsylvania, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 01, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on the direct customer-facing aspect of custom framing, emphasizing personalized design consultations and sales within a retail environment.

• It involves hands-on creation of custom framing solutions, requiring precision, quality, and adherence to production timelines.

• The position necessitates strong customer service and relationship-building skills to drive sales and ensure customer satisfaction through Elevated ABC Deliver.

• Responsibilities extend to general store operations, including merchandising, inventory management, and maintaining a safe, clean, and well-stocked retail space.

📝 Enhancement Note: While the title is "Framer," the role encompasses significant customer interaction, sales, and general retail operational duties, suggesting it's more than just a production role. The emphasis on "Elevated ABC Deliver" and "personal designer" highlights a consultative sales approach within the framing department.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert design advice and solutions using the Elevated ABC Deliver methodology to build personalized relationships.

• Execute custom framing orders with a high degree of quality, precision, and adherence to established production timelines to ensure customer satisfaction and on-time delivery.

• Manage and maintain the ready-made frame department, including displays, inventory, and all assigned areas, ensuring visual merchandising standards are met.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and accessible store environment.

• Operate the cash register accurately, execute standard cash handling procedures, and support all omni-channel processes to facilitate seamless customer transactions.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws, regulations, and company standards.

• Actively participate in the truck un-load and stocking processes, following established procedures to ensure efficient inventory replenishment and adherence to budget.

• Support and implement company shrink and safety programs, contributing to a secure and accident-free work environment for both team members and customers.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and broader retail operational tasks. The "Elevated ABC Deliver" is a key sales methodology to research for candidates applying to this role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific higher education is not explicitly stated but may be beneficial for career advancement.

Experience: 0-2 years of experience is the target range, with a preference for prior retail or sales experience.

Required Skills:

• Basic computer proficiency for operational tasks and potentially point-of-sale systems.

• Fundamental measuring skills for accurate custom framing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong interpersonal and communication skills for customer engagement and relationship building.

• Basic cash handling and point-of-sale (POS) operation capabilities.

Preferred Skills:

• Previous retail experience, particularly in a customer-facing sales role.

• Proven experience selling products and/or services to customers, demonstrating persuasive and consultative selling abilities.

• Familiarity with custom framing processes, materials, and design principles.

• Experience with visual merchandising and maintaining store displays.

• Knowledge of inventory management and stocking procedures.

📝 Enhancement Note: The "basic" qualifier for computer and measuring skills suggests that extensive experience is not required, aligning with an entry-level focus. However, the emphasis on "selling products and/or services" and "building relationships" indicates that sales aptitude and customer engagement are critical for success.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss past experiences demonstrating their ability to:
  • Consultative Sales: Showcase instances where they understood customer needs and provided tailored solutions, akin to the framing consultation process.
  • Quality Output: Provide examples of work where attention to detail and quality were paramount, reflecting custom framing standards.
  • Process Adherence: Discuss how they followed specific procedures or SOPs in previous roles, ensuring compliance and efficiency.
  • Problem-Solving: Share anecdotes of how they resolved customer issues or operational challenges effectively.

Process Documentation:

• Candidates are expected to demonstrate an understanding of and ability to follow established processes for:
  • Customer Consultation & Sales: Documenting customer requirements, recommending framing options, and closing sales.
  • Production Workflow: Understanding the steps involved in custom framing, from order placement to final product creation and quality checks.
  • Store Operations: Following procedures for merchandising, stocking, cash handling, and maintaining store appearance.
  • Safety & Compliance: Adhering to safety protocols and operational compliance standards.

📝 Enhancement Note: For entry-level roles, a formal portfolio is less common. However, candidates should prepare to articulate their skills and experiences through behavioral examples that align with the job requirements, especially in sales consultation and process adherence.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Dickson City, Pennsylvania, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 and $16.00 per hour. This estimate is based on industry benchmarks for entry-level retail associates with specialized duties in the US Northeast region, considering the cost of living and typical retail compensation structures.

Benefits: As a part-time team member, benefits may include:

• Health insurance (medical, dental, and vision) - eligibility may vary based on hours worked.

• Paid time off (PTO) - accrual and eligibility may depend on employment status and tenure.

• Tuition assistance - often available to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services, fostering a connection with the brand's offerings.

• Potential for other benefits as outlined by The Michaels Companies Inc., such as retirement savings plans or wellness programs.

Working Hours: This is a Part-Time position. Actual hours will vary and may include nights, weekends, and early mornings, aligning with retail operational needs and customer traffic. The description mentions up to 40 hours, but part-time roles typically involve fewer hours per week.

📝 Enhancement Note: Salary ranges for part-time roles can vary significantly based on local market conditions and the specific responsibilities. The estimated range is a benchmark for the specified location and experience level, and candidates should confirm exact compensation during the interview process. The company explicitly mentions benefits for both full-time and part-time members.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Retail industry, specifically focusing on arts, crafts, and home decor. Michaels is a leading specialty retailer in North America, providing a wide array of merchandise for creative pursuits and celebrations. This context means the operations are geared towards high customer traffic, seasonal demands, and a focus on product availability and customer experience within a physical store setting.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, employing a significant number of individuals. This large scale suggests structured operational processes, established career paths, and a robust corporate support system, while also allowing for individual store autonomy in day-to-day execution.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector. This longevity indicates stability, established brand recognition, and a mature operational framework. The company's purpose is to "fuel the joy of creativity and celebration," which shapes its customer-centric culture and employee expectations.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to a Store Manager or an Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• The team structure emphasizes collaboration between sales floor associates, department specialists (like the Framer), and management to ensure overall store performance.

Methodology:

• Customer-Centric Approach: Operations are heavily influenced by customer needs, aiming to provide an inspiring and convenient shopping experience.

• Process Standardization: Emphasis on Standard Operating Procedures (SOPs) ensures consistency in customer service, sales, inventory management, and operational tasks across all locations.

• Data-Driven Merchandising: While not explicitly stated for this role, retail operations generally rely on sales data for inventory management, product placement, and promotional activities.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's mission and scale suggest a culture that values creativity, customer engagement, and operational efficiency. Candidates should align their approach with these core tenets.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level within the retail operations framework. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and specialized retail operations like custom framing. The focus is on executing defined tasks and learning fundamental operational procedures.

Reporting Structure: The Framer will typically report to an Assistant Store Manager or a Department Manager responsible for the framing area. This structure provides direct oversight, training, and performance feedback, facilitating learning and development within the role.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store performance by ensuring a positive customer experience, maintaining visual standards, and supporting inventory management. Their ability to build customer relationships and deliver quality framing solutions directly influences customer loyalty and repeat business.

Growth Opportunities:

• Skill Specialization: Opportunity to become a subject matter expert in custom framing, design, and sales techniques, progressing to a Senior Framer or Framing Specialist role.

• Cross-Training: Potential to gain experience in other store departments, such as visual merchandising, inventory control, or customer service, broadening skill sets.

• Leadership Development: For strong performers, there are pathways into supervisory roles (e.g., Key Holder, Assistant Manager) within the store, or specialized roles within the broader Michaels organization.

• Continuous Learning: Access to company training programs, product knowledge updates, and potential for certifications related to framing or retail sales.

📝 Enhancement Note: The growth path within Michaels is clearly defined from entry-level associate to potential management roles. Emphasizing sales performance and operational proficiency will be key for career advancement.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically within a Michaels store. The work environment is dynamic, customer-facing, and involves interaction with a diverse range of clientele seeking creative supplies and custom framing services.

Office Location(s): The specific store location is 1150 Commerce Blvd, Dickson City, PA. This location serves the local community with arts, crafts, and framing solutions. Accessibility details would depend on the specific store's amenities and local public transport.

Workspace Context:

• Front-of-Store: Involves direct customer interaction, sales consultations, and operating the POS system. This area is typically climate-controlled and customer-focused.

• Frame Shop: This is a specialized area within the store where custom framing orders are designed and produced. It contains specific equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols. Some stock rooms may not be climate-controlled.

• Stock Room/Receiving: Associates participate in truck un-loads and stocking, which may involve less climate-controlled environments and more physically demanding tasks.

Work Schedule: The work schedule includes nights, weekends, and early mornings, reflecting the operational hours of a retail environment. Flexibility is expected to cover peak shopping times and ensure adequate staffing.

📝 Enhancement Note: Candidates should be prepared for a fast-paced, customer-centric environment that requires adaptability to different tasks and work areas within the store, including specialized equipment operation in the frame shop.

📄 Application & Portfolio Review Process

Interview Process: The interview process for this role likely involves a few stages:

• Initial Screening: An application review to assess basic qualifications and experience.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will focus on customer service skills, sales aptitude, problem-solving abilities, and cultural fit. Be prepared to discuss your understanding of the Framer role and your motivation for applying.

• Practical Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer service scenario.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• No Formal Portfolio Required: For this entry-level role, a traditional portfolio showcasing design work is generally not expected.

• Behavioral Examples: Instead, focus on preparing specific examples from your past experiences (retail, customer service, or other roles) that demonstrate:

  • Customer Engagement: How you've built rapport, understood needs, and provided solutions.
  • Sales Acumen: Instances where you successfully sold a product or service, perhaps by highlighting benefits or overcoming objections.
  • Quality & Precision: How you've ensured accuracy and attention to detail in your work.
  • Process Following: Examples of adhering to company policies and procedures.

• Framing Knowledge: If you have any prior framing experience or a strong interest in the craft, be ready to articulate it.

Challenge Preparation:

• Customer Scenario: Be ready to role-play how you would handle a customer inquiry, a complaint, or a request for a custom framing quote. Focus on active listening, empathy, and solution-oriented communication.

• Product Knowledge: While not expected to be an expert, showing initiative in learning about Michaels' framing services and products will be beneficial.

• Teamwork: Prepare examples of how you have worked effectively as part of a team to achieve common goals.

📝 Enhancement Note: The emphasis for this role is on foundational customer service, sales potential, and operational reliability rather than a pre-existing portfolio of custom work. Behavioral questions will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history. Proficiency with cash registers and payment processing is essential.

• Framing Equipment: Standard framing tools such as mat cutters, glass cutters, framing guns, and potentially heat presses for specific framing applications. Safe and efficient operation of this equipment is critical.

• Measuring Tools: Rulers, tape measures, and calipers for accurate measurement of artwork and framing materials.

Analytics & Reporting:

• Sales Reporting (Basic): Access to daily sales reports via the POS system to track individual and store performance, particularly for custom framing orders.

• Inventory Management Systems: Use of store systems for tracking stock levels of ready-made frames, mat boards, and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) (Basic): The POS system may have basic CRM capabilities to track customer purchase history and preferences, aiding in personalized service and follow-up for custom framing.

• Company Intranet/Communication Tools: For accessing SOPs, company updates, training materials, and internal communication.

📝 Enhancement Note: The technology stack is primarily focused on retail operations essentials: POS, specialized framing equipment, and basic inventory/sales tracking tools. Advanced analytics or CRM knowledge is not typically required for this entry-level role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and quality products. This is reflected in the "Elevated ABC Deliver" methodology.

• Creativity & Passion: Encouraging a love for arts and crafts, and applying this passion to helping customers bring their creative visions to life through framing.

• Teamwork & Collaboration: Working effectively with fellow team members to achieve store goals, support each other, and create a positive work environment.

• Integrity & Accountability: Upholding company standards, following procedures, and taking responsibility for individual contributions to store success.

• Efficiency & Quality: Balancing the need for speed in a retail environment with the meticulous attention to detail required for high-quality custom framing.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist across different store functions as needed, ensuring smooth operations and excellent customer service.

• Open Communication: Encouraging clear and respectful communication between team members and management to address issues, share ideas, and foster a supportive atmosphere.

• Learning & Development: A culture that supports learning from colleagues, supervisors, and training materials to enhance skills and product knowledge.

📝 Enhancement Note: The company's values emphasize a blend of customer-centricity, creativity, and operational discipline. Candidates should demonstrate how their personal values align with these principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer interactions, sales consultations, custom framing production, and general store duties simultaneously.

• Meeting Sales Targets: Achieving custom framing sales goals requires strong consultative selling skills and consistent customer engagement.

• Quality Control: Maintaining high standards of quality and precision in custom framing, especially during busy periods.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment, which can be physically demanding.

• Adapting to Seasonal Peaks: Handling increased customer traffic and demand during holiday seasons or promotional periods.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and advanced customization options.

• Sales & Customer Service Skills: Enhance consultative selling, relationship building, and problem-solving abilities through hands-on experience and company training.

• Retail Operations Management: Potential to learn about inventory management, visual merchandising, team leadership, and store operations for future advancement.

• Product Knowledge: Become an expert on the wide range of products offered at Michaels, enabling better customer recommendations.

📝 Enhancement Note: This role offers practical, hands-on experience in a specialized retail function while building core competencies in customer service and sales, providing a solid foundation for a career in retail.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the consultation?" (Focus on active listening, understanding needs, and offering tailored solutions.)

• Problem-Solving: "Imagine a customer is unhappy with a framing order. How would you handle this situation?" (Emphasize empathy, de-escalation, and finding a resolution within company policy.)

• Sales Approach: "How would you encourage a customer browsing the frame aisle to consider custom framing?" (Highlight benefits of custom framing, personalized service, and consultative selling.)

• Process Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment?" (Discuss consistency, quality, safety, and compliance.)

Company & Culture Questions:

• "What do you know about Michaels and our mission to fuel the joy of creativity?" (Show you've researched the company and understand its brand.)

• "How do you contribute to a positive and collaborative team environment?" (Provide examples of teamwork and support for colleagues.)

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio is not expected, be prepared to verbally present compelling examples from your past experiences that showcase relevant skills. Structure your answers using the STAR method (Situation, Task, Action, Result).

• Demonstrate Enthusiasm: Articulate your passion for creativity, art, or helping customers bring their projects to life. This personal connection can be very impactful.

• Showcase Learning Aptitude: Express your eagerness to learn the specifics of custom framing and operate the equipment safely and effectively.

📝 Enhancement Note: Interviewers will be looking for candidates who are customer-focused, possess strong communication and sales potential, and are reliable team players eager to learn.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in framing sales").

• Prepare Behavioral Examples: Craft specific stories using the STAR method that demonstrate your skills in customer engagement, problem-solving, teamwork, and following procedures.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly the custom framing services. Familiarize yourself with their approach to customer service (Elevated ABC Deliver, if possible).

• Practice Interview Responses: Rehearse answers to common retail and customer service interview questions, focusing on enthusiasm, reliability, and a customer-centric mindset. Be ready to discuss your interest in custom framing specifically.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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