(fluent Ukrainian) Graphic & Web Designer (Poland)

📍 Job Overview

Job Title: Graphic & Web Designer (Fluent Ukrainian)

Company: SupportYourApp

Location: Warsaw, Masovian Voivodeship, Poland

Job Type: Contractor

Category: Marketing Operations / Creative Operations

Date Posted: 2025-11-28

Experience Level: 2-5 Years

Remote Status: Fully Remote

🚀 Role Summary

• This role is integral to the visual identity and marketing initiatives of SupportYourApp, focusing on creating high-impact digital assets.

• The Graphic & Web Designer will collaborate closely with marketing and web teams to translate campaign ideas into effective landing pages, digital ads, and other marketing collateral.

• A key responsibility involves maintaining a consistent, Apple-inspired minimal aesthetic across all visual communications to enhance brand recognition and user engagement.

• The position demands a strong understanding of design principles that not only appeal visually but also drive measurable performance outcomes, particularly in sales and customer acquisition.

📝 Enhancement Note: While the provided job description focuses on design, the emphasis on "measurable performance outcomes," "drive sales," and collaboration with "marketing and web teams" strongly suggests a role within a GTM (Go-To-Market) or Marketing Operations context, where design directly supports revenue-generating activities. The "Contractor" employment type is noted and will be reflected in the compensation and benefits section.

📈 Primary Responsibilities

• Design polished, high-impact visuals for a range of digital marketing channels including email campaigns, digital advertisements, banners, social media posts, and landing pages.

• Ensure a consistent, elegant, and minimalist visual style, particularly inspired by Apple's design aesthetic, across all created assets.

• Collaborate closely with marketing strategists and web developers to ensure that all visual designs are aligned with overarching campaign objectives and are optimized for performance metrics.

• Translate marketing campaign goals and product messaging into compelling visual narratives that resonate with target audiences.

• Contribute to the refinement of the company's visual identity by applying design best practices and staying abreast of current design trends.

• Potentially contribute to motion design elements for short animations or banners if motion design skills are present.

📝 Enhancement Note: The responsibilities highlight a blend of creative design and performance-driven marketing, aligning with a GTM operations focus. The mention of "measurable performance outcomes" and "drive sales" indicates that design effectiveness will be evaluated based on its contribution to business goals, a critical aspect of operations roles.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 2 years of professional experience in graphic and web design is required.

• Experience within a marketing department, creative agency, or a company with a strong focus on digital product marketing is highly preferred.

Required Skills:

• Graphic Design Proficiency: Demonstrated expertise in creating visually appealing assets for digital platforms.

• Web Design Fundamentals: Understanding of web design principles, user interface (UI) design, and user experience (UX) considerations for landing pages and web assets.

• Software Mastery: Advanced proficiency in industry-standard design tools, specifically Figma, Adobe Photoshop, and Adobe Illustrator.

• Aesthetic Alignment: Proven ability to design clean, elegant, and minimalist visuals, with a strong preference for an "Apple-style" aesthetic.

• Performance-Oriented Design: Solid understanding of how design choices impact user behavior and drive conversions, sales, and other key marketing metrics.

• English Proficiency: Minimum B2 level proficiency in English, both written and spoken, for effective communication with international teams.

Preferred Skills:

• Motion Design: Experience with Adobe After Effects or similar motion design tools for creating animated graphics or short video content.

• Animation Experience: Ability to conceptualize and produce short animations for banners, social media, or explainer content.

• Cross-functional Collaboration: Experience working effectively within cross-functional teams, particularly with marketing and web development professionals.

• Marketing Campaign Support: Familiarity with the lifecycle of digital marketing campaigns and the role of design in supporting each stage.

📝 Enhancement Note: The emphasis on specific software (Figma, Photoshop, Illustrator) and a particular aesthetic ("Apple-style minimal aesthetic") are critical for this role. The "sales driven design" aspect is a key differentiator, suggesting that candidates with a portfolio demonstrating impact on business metrics will be highly valued. The B2 English requirement is also a crucial qualification for international collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of digital design projects, including email campaigns, digital ads, banners, social media graphics, and landing pages.

• Clear demonstration of the "Apple-style minimal aesthetic" in at least a portion of the portfolio projects.

• Case studies or project descriptions that articulate the design process, challenges faced, and the intended or actual impact on campaign goals and business metrics (e.g., conversion rates, engagement).

• Examples of how design was used to drive sales or improve user experience in previous roles.

Process Documentation:

• Ability to articulate the design process from brief to final asset delivery, including stages for ideation, wireframing (if applicable), design execution, feedback incorporation, and final asset preparation.

• Understanding of how design processes integrate with marketing campaign workflows and web development cycles.

• Documentation of how design assets are prepared for different platforms (e.g., web optimization, ad specifications).

📝 Enhancement Note: For design-focused roles within a marketing operations context, a portfolio is paramount. The emphasis should be on showcasing not just aesthetic skill but also the ability to translate business objectives into effective visual solutions that drive measurable results. This is a key differentiator for operations roles compared to purely creative positions.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Opportunity to cooperate fully remotely, offering significant flexibility and work-life balance.

• Access to a friendly, supportive, and forward-thinking work environment.

• Compensation provided in USD, which can offer stability for contractors working with international clients.

• Management characterized by efficiency, with minimal bureaucracy, streamlining communication and project execution.

Working Hours:

• The role requires providing services during business hours, likely aligning with European time zones to facilitate collaboration with the marketing and web teams based in or supporting European operations. This typically translates to a standard 40-hour work week, with flexibility often built into the contractor agreement.

📝 Enhancement Note: The "Compensation in USD" and "Contractor" status are key elements here. The salary estimate is derived from typical contractor rates for this skill set and experience level, adjusted for the specified currency and location. It's crucial to highlight that contractor benefits differ significantly from employee benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Customer Support-as-a-Service, with a focus on IT companies.

Company Size: 1200+ employees, indicating a large, established international organization.

Founded: 15 years ago, suggesting a mature company with a stable operational framework and established processes.

Team Structure:

• The Graphic & Web Designer will be part of a larger international community, working closely with dedicated marketing and web teams.

• Collaboration is expected with individuals focused on campaign strategy, digital marketing execution, and web development.

Methodology:

• Data-Driven Design: Emphasis on creating visuals that are not just aesthetically pleasing but also performant, meaning they are designed with measurable outcomes in mind (e.g., conversion rates, engagement metrics).

• Agile Collaboration: Working alongside marketing and web teams suggests an agile or iterative approach to campaign development, requiring designers to adapt to feedback and evolving requirements.

• Brand Consistency: A core methodology is maintaining a consistent brand identity, particularly an "Apple-inspired minimal aesthetic," across all digital touchpoints.

Company Website: https://supportyourapp.com/

📝 Enhancement Note: SupportYourApp's description as an "international Support-as-a-Service company" with a focus on IT clients and a strong global presence provides context. The "15 years" of operation suggests a company with robust processes and a mature approach to its services, including marketing and design. The "Apple-inspired" aesthetic is a significant cultural and design directive.

📈 Career & Growth Analysis

Operations Career Level: This role sits at an intermediate level, requiring 2+ years of experience. It's positioned as a specialist contributor role within the broader marketing and GTM operations framework, focused on executing design strategies rather than defining them at a high strategic level.

Reporting Structure: The designer will likely report to a Marketing Manager, Creative Lead, or a Head of Operations responsible for marketing collateral. Collaboration will be with marketing specialists, copywriters, and web developers.

Operations Impact: The designer's impact is measured by their ability to create visually compelling assets that directly contribute to marketing campaign success. This includes driving user engagement, improving conversion rates, supporting lead generation efforts, and reinforcing brand identity, all of which are critical for revenue operations and GTM success.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific design areas like UI/UX for landing pages, advanced motion graphics, or brand identity development.

• Cross-functional Exposure: Gain insights into marketing strategy, campaign management, and web development processes, broadening understanding of the GTM ecosystem.

• Project Leadership: Potentially lead design for specific marketing initiatives or campaigns, taking more ownership of the visual strategy for particular projects.

• Motion Design Mastery: Develop advanced skills in After Effects or similar tools, becoming a go-to resource for animated content.

📝 Enhancement Note: The growth analysis here focuses on how a design role contributes to the broader operations and GTM functions. It highlights the transition from pure execution to strategic contribution and specialization within the design field, relevant to operations career paths.

🌐 Work Environment

Office Type: Fully Remote. This arrangement provides maximum flexibility for the contractor to work from any location within Poland.

Office Location(s): While the role is remote, the stated location is Warsaw, Masovian Voivodeship, Poland. This suggests the company may have a physical presence or legal entity in Poland, or it's a primary target region for remote hires.

Workspace Context:

• Flexibility: The remote nature allows for personalized workspace setup and flexible working hours within the agreed-upon business hours.

• Digital Collaboration Tools: Expect to use a suite of digital tools for communication, project management, and design collaboration (e.g., Slack, Asana, Jira, Figma).

• International Team Interaction: Opportunities to collaborate with a diverse, international team, fostering a global perspective and cross-cultural communication skills.

Work Schedule: Standard full-time hours (likely 40 hours per week) during business hours to ensure effective collaboration with teams in European time zones. The contractor agreement will specify any required core hours or availability windows.

📝 Enhancement Note: For a remote contractor role, the "Work Environment" section emphasizes the flexibility and digital collaboration tools essential for operating effectively outside a traditional office setting. Mentioning the Warsaw location as a reference point for the contractor's base is also relevant.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and portfolio to assess technical skills, aesthetic alignment, and experience against requirements.

• Technical/Skills Interview: A discussion focused on design process, software proficiency, and problem-solving approaches. This may include a practical design exercise or a deep dive into portfolio projects.

• Portfolio Presentation: Candidates will likely be asked to present key projects from their portfolio, explaining their design choices, process, and the impact of their work on business objectives.

• Cultural Fit/Team Interview: An opportunity to discuss collaboration style, communication preferences, and how the candidate aligns with SupportYourApp's supportive and forward-thinking environment.

Portfolio Review Tips:

• Highlight Performance: For each project, clearly articulate the goal, your role, the design process, and the measurable results achieved (e.g., increased click-through rates, improved conversion, higher engagement).

• Showcase Aesthetic: Ensure your portfolio prominently features examples that align with the "Apple-style minimal aesthetic."

• Explain Your Process: Be prepared to walk through your design workflow, from initial brief to final delivery, including how you incorporate feedback.

• Tool Proficiency: Be ready to discuss your experience with Figma, Photoshop, and Illustrator, and how you leverage their features.

• Conciseness: Present your strongest, most relevant work efficiently. Focus on quality over quantity.

Challenge Preparation:

• Practice designing for specific marketing objectives (e.g., a banner ad for a new service, a landing page concept for a specific campaign).

• Be ready to articulate how you would approach a design challenge related to driving sales or improving customer experience within an IT support context.

• Prepare to discuss how you ensure brand consistency across different digital touchpoints.

📝 Enhancement Note: The interview process and portfolio review are crucial for a design role, especially when performance impact is emphasized. The advice focuses on demonstrating not just creative talent but also a strategic, results-oriented approach, which is key for operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI/UX design, collaborative prototyping, and creating scalable design systems. Proficiency is critical.

• Adobe Photoshop: For image editing, manipulation, and creating detailed raster graphics for digital ads and banners.

• Adobe Illustrator: For vector graphics, logos, icons, and scalable illustrations used in marketing materials.

Analytics & Reporting:

CRM & Automation:

• Familiarity with how design assets are implemented within CRM or marketing automation platforms (e.g., email marketing tools like Mailchimp, HubSpot) can be advantageous for understanding campaign workflows.

📝 Enhancement Note: The core tools listed are Figma, Photoshop, and Illustrator. Understanding how these tools integrate with marketing platforms and contribute to performance metrics is a key operational skill for this role.

👥 Team Culture & Values

Operations Values:

• Data-Driven: A strong emphasis on using data and measurable outcomes to inform design decisions and evaluate success.

• Efficiency: A commitment to streamlined processes and effective collaboration, minimizing bureaucracy to achieve goals quickly.

• Supportive Environment: Fostering a friendly and collaborative atmosphere where team members can thrive and contribute positively.

• Forward-Thinking: Embracing innovation and new approaches in design and marketing to stay ahead in the competitive IT support industry.

• Customer-Centricity: Designing with the end-user and client experience in mind, aligning visuals with the company's core service offering.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with marketing specialists, copywriters, and web developers, requiring clear communication and shared understanding of campaign objectives.

• Feedback-Oriented: An open culture for giving and receiving constructive feedback on design work to ensure continuous improvement and alignment.

• Agile & Responsive: The ability to adapt quickly to changing campaign needs and project requirements.

📝 Enhancement Note: The company values of "supportive and forward-thinking" combined with an emphasis on "measurable performance outcomes" and "efficiency" paint a picture of a dynamic, results-oriented team where design plays a crucial role in business success.

⚡ Challenges & Growth Opportunities

Challenges:

• Maintaining Aesthetic Consistency: Ensuring the "Apple-style" minimal aesthetic is accurately and consistently applied across a wide variety of marketing materials and campaigns.

• Balancing Aesthetics and Performance: Designing visuals that are both visually appealing and highly effective in driving specific marketing or sales objectives.

• Remote Collaboration Dynamics: Effectively collaborating and communicating design ideas and feedback within a fully remote, international team environment.

• Adapting to Diverse IT Support Verticals: Creating designs that resonate with different client segments within the IT support and BPO industry.

Learning & Development Opportunities:

• Advanced Design Software: Opportunities to deepen expertise in Figma, Photoshop, Illustrator, and potentially explore motion design tools like After Effects.

• Performance Marketing Insights: Gaining a better understanding of how design directly impacts marketing KPIs, lead generation, and sales funnels.

• Cross-cultural Communication: Enhancing skills in working with and communicating effectively with international colleagues.

• Brand Identity Development: Contributing to and evolving the visual identity of a growing international company.

📝 Enhancement Note: This section highlights how challenges in the role can be framed as opportunities for professional development, particularly in areas relevant to operational efficiency and GTM strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a marketing asset that significantly impacted a campaign's performance. What were the metrics, and how did your design contribute?" (Focus on quantifiable results and your process.)

• "How do you approach maintaining a consistent brand aesthetic, such as the 'Apple-style minimal aesthetic,' across diverse digital channels?" (Discuss your methods for brand guidelines and asset management.)

Company & Culture Questions:

• "What appeals to you about SupportYourApp's 'Apple-inspired' aesthetic, and how do you envision applying it to our marketing efforts?" (Show genuine interest and understanding of their brand.)

• "How do you handle constructive criticism on your designs from marketing or web teams?" (Emphasize your collaborative and adaptable approach.)

Portfolio Presentation Strategy:

• Storytelling: For each portfolio piece, tell a story: the challenge, your solution (design), and the outcome (results/impact).

• Quantify Impact: Whenever possible, use numbers and data to illustrate the success of your designs.

• Highlight Process: Show your thought process, sketches, wireframes, and iterations, not just the final polished product.

• Tool Showcase: Briefly mention how specific features in Figma, Photoshop, or Illustrator aided in achieving the final outcome.

• Relevance: Select projects that most closely align with the requirements of this role – digital marketing assets and a minimal aesthetic.

📝 Enhancement Note: Interview preparation advice focuses on demonstrating a blend of creative skill, strategic thinking, and an understanding of how design contributes to business objectives, aligning with the expectations for operations roles.

📌 Application Steps

To apply for this Graphic & Web Designer position:

• Submit your CV in English through the provided application link.

• Portfolio Customization: Ensure your portfolio specifically highlights projects demonstrating your proficiency in Figma, Photoshop, and Illustrator, with a clear emphasis on digital marketing assets (email campaigns, ads, landing pages) and the "Apple-style minimal aesthetic."

• Resume Optimization: Tailor your resume to include keywords from the job description, such as "Graphic Design," "Web Design," "Figma," "Photoshop," "Illustrator," "Apple-style aesthetic," and "sales-driven design." Quantify your achievements where possible.

• Interview Preparation: Practice articulating your design process, explaining the impact of your work on campaign goals, and preparing to present key portfolio pieces that showcase your skills and alignment with the company's aesthetic and performance-driven approach.

• Company Research: Familiarize yourself with SupportYourApp's services, their client base, and their overall brand presence. Understand their commitment to customer experience and how visual design supports these objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding compensation and specific benefits for contractors, should be verified directly with the hiring organization before making application decisions.