(fluent Ukrainian) Graphic & Web Designer (Poland)

📍 Job Overview

Job Title: Graphic & Web Designer (fluent Ukrainian)

Company: SupportYourApp

Location: Gdańsk, Pomeranian Voivodeship, Poland

Job Type: CONTRACTOR

Category: Marketing Operations / Creative Operations

Date Posted: 2025-11-28

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote Solely (Poland)

🚀 Role Summary

• This role focuses on enhancing the visual identity of products and marketing initiatives through expert graphic and web design.

• You will be instrumental in creating high-impact visuals for digital marketing channels, ensuring brand consistency with an Apple-inspired aesthetic.

• The position requires close collaboration with marketing and web teams to translate ideas into visually compelling campaigns and landing pages that drive measurable performance outcomes.

• This is a contractor role, operating remotely within Poland, with compensation provided in USD.

📝 Enhancement Note: While the original description lists this as a "Graphic & Web Designer," given the context of a "Support-as-a-Service" company and the emphasis on marketing initiatives, digital ads, and landing pages, this role strongly aligns with aspects of Marketing Operations or Creative Operations. The focus on "measurable performance outcomes" and "driving sales" indicates a need for design that is not just aesthetically pleasing but strategically effective in achieving business objectives, a hallmark of operations-focused creative roles. The requirement for fluency in Ukrainian suggests a potential need to support specific markets or customer segments.

📈 Primary Responsibilities

• Design and execute polished, high-impact visuals for a range of digital marketing assets, including email campaigns, digital advertisements, banners, social media posts (SMM), and landing pages.

• Maintain and enforce a consistent, clean, and elegant visual style across all company materials, with a specific emphasis on an Apple-inspired minimal aesthetic.

• Collaborate closely with cross-functional marketing and web development teams to ensure that all visual designs effectively align with specific campaign objectives and contribute to measurable performance outcomes and sales targets.

• Translate abstract ideas and strategic marketing goals into tangible, high-performing digital experiences and campaign collateral.

• Iterate on designs based on performance data, feedback, and A/B testing results to optimize visual effectiveness and user engagement.

• Potentially contribute to motion design elements for short animations, banners, or explainer videos if motion design skills are present.

📝 Enhancement Note: The responsibilities are tailored to emphasize the operational impact of design. The original bullet points are expanded to highlight the strategic alignment with "campaign goals," "measurable performance outcomes," and "sales targets," aligning with operations principles of efficiency and ROI. The mention of "A/B testing results" and "optimizing visual effectiveness" further reinforces the operations-centric nature of this design role.

🎓 Skills & Qualifications

Education: No specific educational qualifications are listed, but a strong portfolio demonstrating relevant skills and experience is paramount.

Experience: Minimum of 2+ years of professional experience in graphic and web design, with a preference for candidates who have worked within a marketing or creative agency environment.

Required Skills:

• Proven proficiency in core design software: Figma, Adobe Photoshop, and Adobe Illustrator.

• Demonstrable experience in designing for digital marketing channels, including email campaigns, digital ads, banners, SMM posts, and landing pages.

• A strong portfolio showcasing clean, elegant, and minimal visual aesthetics, particularly with an Apple-style design sensibility.

• Solid understanding of design principles that contribute to driving sales and achieving measurable business objectives, not just aesthetic appeal.

• English proficiency at a minimum of B2 level (written and spoken), essential for cross-functional collaboration.

Preferred Skills:

• Experience with Adobe After Effects or similar motion design tools.

• Proven ability in creating engaging motion graphics for short animations, banners, or other digital assets.

• Familiarity with A/B testing methodologies and design optimization based on performance data.

• Understanding of UI/UX principles as they relate to landing page and email campaign effectiveness.

📝 Enhancement Note: The skills section is enhanced to specify the application of design tools (e.g., "designing for digital marketing channels") and the strategic intent behind the design skills ("contribute to driving sales," "measurable business objectives"). The B2 English and Ukrainian fluency requirements are highlighted as critical operational communication needs. The "AI_experience_level" of 2-5 years is interpreted as mid-level, fitting for a role with significant responsibility but not necessarily senior leadership.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio that prominently features case studies demonstrating the impact of your design work on marketing campaigns and sales performance.

• Showcase examples of landing pages, email campaigns, and digital ads that highlight your ability to drive user engagement and conversions.

• Include projects that exemplify your mastery of clean, minimal, and Apple-inspired aesthetics.

Process Documentation:

• Be prepared to discuss your design process for campaign assets and landing pages, including how you collaborate with stakeholders (marketing, web teams).

• Articulate how you incorporate performance metrics and user feedback into your design iterations to optimize outcomes.

• Demonstrate an understanding of workflow management for creative projects, ensuring timely delivery of assets.

📝 Enhancement Note: This section is crucial for operations roles. The emphasis is on a "portfolio that prominently features case studies demonstrating the impact of your design work on marketing campaigns and sales performance." This aligns with the operations focus on measurable results and ROI. The request for discussing "how you incorporate performance metrics and user feedback into your design iterations" directly speaks to process optimization and data-driven decision-making, core tenets of operations.

💵 Compensation & Benefits

Salary Range: Compensation is provided in USD. While a specific range is not provided, for a mid-level Graphic & Web Designer role with 2+ years of experience, working remotely in Poland, a typical range could be between $2,000 - $4,000 USD per month for a contractor. This estimate considers the cost of living in Poland, the demand for skilled designers, and the international nature of the compensation.

Benefits:

• Opportunity to work fully remotely within Poland.

• Compensation paid in USD, potentially offering currency stability.

• Collaboration within a friendly, supportive, and forward-thinking international environment.

• Access to great management with a minimal bureaucracy, facilitating efficient workflows.

• The possibility of providing services during standard business hours, promoting work-life balance.

Working Hours: The role is expected to align with standard business hours, likely within the European time zone (e.g., CET/CEST), to facilitate collaboration with marketing and web teams. A standard full-time contractor arrangement would typically involve approximately 40 hours per week.

📝 Enhancement Note: The salary range is an estimate based on common contractor rates for this profile in Poland, adjusted for USD compensation. The benefits are extracted and contextualized for a contractor role, noting the disclaimer about potential variations for independent contractors versus employees. The working hours are inferred from the "business hours" mention and typical full-time contractor expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Customer Support Services, with a focus on IT companies. SupportYourApp specializes in technical and customer support, aiming to improve customer experience.

Company Size: 1200+ employees, indicating a large, established international organization with diverse operations and a global reach.

Founded: 15 years ago, signifying a mature company with established processes and market presence.

Team Structure:

• The designer will likely be part of or closely collaborate with the Marketing and Web teams.

• The broader company structure includes international hubs and coworking spaces, suggesting a global operational footprint and a distributed workforce.

Methodology:

• Data-Driven Design: Emphasis on creating visuals that "truly perform" and "drive sales," indicating a data-informed approach to creative output, where design is measured against business objectives.

• Agile Collaboration: Close work with marketing and web teams suggests a collaborative, iterative process for campaign development and landing page creation.

• Global Operations: Supporting clients in 60 languages and operating globally highlights the company's capacity for managing complex, multi-lingual, and geographically dispersed operations.

Company Website: https://supportyourapp.com/

📝 Enhancement Note: The company context is fleshed out to highlight aspects relevant to operations professionals: the scale of operations (1200+ employees, 60 languages), the focus on efficiency ("no bureaucracy"), and the data-driven nature of their marketing efforts. This helps a candidate understand the operational environment they would be joining.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring 2+ years of experience. It's a contributor role focused on executing design tasks that directly support marketing and web operations.

Reporting Structure: The designer will work "side-by-side with our marketing and web teams," implying a collaborative, project-based reporting structure, potentially reporting to a Marketing Manager or Creative Lead within these teams.

Operations Impact: The designer's impact is directly tied to the performance of marketing campaigns and digital assets. By creating visually effective materials that drive sales and improve customer experience, they contribute to the company's core service offering and revenue generation.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like Apple-style design, sales-driven visuals, and potentially motion design.

• Cross-Functional Exposure: Working closely with marketing and web teams provides exposure to broader GTM strategies, campaign management, and web operations.

• International Exposure: Being part of an international company supporting 60 languages offers insights into global marketing and operational nuances.

• Portfolio Development: Successfully contributing to high-performing campaigns will significantly strengthen the designer's professional portfolio for future opportunities.

📝 Enhancement Note: This section focuses on how this role fits into the broader operations and creative career landscape. The "Operations Impact" is defined by tangible contributions to sales and customer experience. Growth opportunities are framed around skill enhancement and understanding of broader GTM and operational functions, relevant to career progression in a creative operations context.

🌐 Work Environment

Office Type: The role is explicitly stated as "fully remotely" with no requirement for an office presence.

Office Location(s): While the job is posted for Gdańsk, Poland, the work arrangement is remote, meaning the designer can work from any location within Poland.

Workspace Context:

• Remote Collaboration: The environment necessitates strong digital collaboration tools and clear communication protocols to work effectively with distributed teams.

• Tools & Technology: Access to and proficiency in design software (Figma, Photoshop, Illustrator) is paramount. The company's emphasis on performance suggests they likely utilize project management and communication tools (e.g., Slack, Asana, Monday.com) to support remote operations.

• Team Interaction: While remote, opportunities for interaction will be through digital channels, team meetings, and project-specific discussions. The "friendly, supportive" environment suggests an emphasis on positive remote team dynamics.

Work Schedule: The role is expected to be performed during standard business hours, likely aligning with European time zones (CET/CEST), to ensure seamless collaboration with marketing and web teams. This implies a need for availability during these core working periods.

📝 Enhancement Note: The remote nature of the role is emphasized, with a focus on the implications for collaboration and tools. The "workspace context" is tailored to a remote operations environment, highlighting the importance of digital tools and communication. The work schedule is inferred to facilitate team integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess design skills, experience, and alignment with the Apple-style aesthetic and sales-driven approach.

• Portfolio Presentation: A dedicated session where the candidate presents their portfolio, discussing specific projects, design choices, their process, and the impact of their work on campaign performance and sales. Expect questions about how you measure success.

• Skills Assessment/Technical Test: Potentially a design challenge or a test of proficiency in Figma, Photoshop, or Illustrator, possibly involving a short project relevant to campaign visuals or landing pages.

• Team/Cultural Fit Interview: Discussion with members of the marketing and/or web teams to assess collaboration style, communication skills (especially English and Ukrainian), and alignment with the company's "friendly, supportive, and forward-thinking" culture.

Portfolio Review Tips:

• Highlight Performance Metrics: For each project, clearly articulate the goals, your role, the design solutions, and quantifiable results (e.g., increased conversion rates, click-through rates, sales attributed to the campaign).

• Showcase Process: Be ready to walk through your design process, from understanding briefs to iterating based on feedback and data. Explain your rationale behind design decisions.

• Emphasize Aesthetic Consistency: Clearly demonstrate your ability to maintain a clean, minimal, Apple-inspired style across various assets.

• Tailor to the Role: Select portfolio pieces that best represent your experience in designing for email campaigns, digital ads, and landing pages, as these are core responsibilities.

• Prepare for Ukrainian Market Context: If applicable, highlight any work relevant to Ukrainian audiences or markets.

Challenge Preparation:

• Design Brief Interpretation: Be prepared to quickly understand a brief and propose design concepts.

• Time Management: If given a timed challenge, practice delivering a polished concept within the allocated timeframe.

• Rationale Articulation: Clearly explain why you made specific design choices, connecting them back to campaign objectives and the company's aesthetic.

📝 Enhancement Note: This section provides actionable advice for operations candidates. The "Portfolio Review Tips" are specifically geared towards demonstrating operational impact and process, such as "quantifiable results," "design process," and "iterating based on feedback and data." The interview process is structured to reflect a typical creative/operations hiring funnel.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborative interface design, prototyping, and creating assets for web and digital campaigns. Expected proficiency in advanced features for efficient workflow.

• Adobe Photoshop: Crucial for image editing, manipulation, and creating detailed visual assets, especially for digital ads and banners.

• Adobe Illustrator: Key for vector graphics, logos, icons, and illustrations needed for consistent branding across various platforms.

Analytics & Reporting:

• While not a primary tool for the designer, understanding how to interpret and design for data insights from tools like Google Analytics, Hotjar, or similar platforms will be beneficial for optimizing designs based on performance.

CRM & Automation:

• Marketing Automation Platforms (e.g., Mailchimp, HubSpot, ActiveCampaign): Understanding how designs are implemented within these platforms for email campaigns is advantageous. The designer should be aware of responsive design principles for email.

• Content Management Systems (CMS): Familiarity with how designs are integrated into CMS platforms for landing pages (e.g., WordPress, Webflow) is a plus.

📝 Enhancement Note: The tools section is populated with the specific software mentioned in the job description (Figma, Photoshop, Illustrator) and expanded with related tools and concepts common in marketing operations and web design roles (analytics platforms, marketing automation, CMS). This provides a comprehensive view of the expected technical environment.

👥 Team Culture & Values

Operations Values:

• Performance-Driven: A strong emphasis on creating visuals that "truly perform" and "drive sales," indicating that effectiveness and measurable results are highly valued.

• Collaboration: Close work with marketing and web teams highlights the importance of teamwork and effective communication across departments.

• Efficiency: The "no bureaucracy" culture suggests a value for streamlined processes and quick decision-making.

• Quality & Aesthetics: A clear focus on "polished, high-impact visuals" and a specific "Apple-inspired visual style" points to a commitment to high design standards.

• Customer-Centricity: As a Support-as-a-Service company, understanding the customer experience is implicitly important, and design should contribute positively to user perception.

Collaboration Style:

• Iterative & Responsive: The need to collaborate closely with marketing and web teams and to incorporate performance feedback suggests an iterative design process where feedback is actively sought and applied.

• Cross-Functional Integration: Designers are expected to integrate seamlessly with marketing strategy and web development efforts, acting as a bridge between creative vision and technical implementation.

• Clear Communication: Given the remote nature and international scope, clear, concise, and professional communication (in English and Ukrainian) is essential for effective collaboration.

📝 Enhancement Note: This section translates the company's stated values and operational approach into specific expectations for a designer in an operations-adjacent role. The emphasis is on how these values translate into daily work, collaboration, and decision-making, particularly concerning performance and efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Aesthetics and Performance: The primary challenge will be to create visually stunning designs that strictly adhere to the minimal Apple aesthetic while simultaneously maximizing conversion rates and sales, a demanding balance for any designer.

• Remote Collaboration: Effectively collaborating and communicating design intent and feedback across remote teams, potentially across different time zones, requires strong digital communication skills.

• Maintaining Brand Consistency: Ensuring a consistent Apple-inspired visual style across a wide range of marketing materials and digital platforms requires meticulous attention to detail.

• Adapting to Performance Data: Being open to iterating designs based on data and feedback, which may sometimes challenge initial creative visions, is key for success in a performance-oriented role.

Learning & Development Opportunities:

• Mastering Sales-Driven Design: Gaining hands-on experience in designing visuals that directly impact sales metrics offers significant professional development.

• Cross-Functional Project Experience: Participating in diverse marketing campaigns and web projects provides exposure to broader Go-To-Market strategies.

• International Market Insights: Working with a global company and supporting 60 languages can provide valuable insights into international marketing and cultural nuances.

• Motion Design Skill Development: If motion design is a preferred skill, this role offers a clear path to develop and apply these capabilities in real-world campaigns.

📝 Enhancement Note: This section frames potential difficulties as opportunities for growth. The challenges are specific to the role's demands (aesthetic vs. performance, remote work) and are directly linked to the learning and development opportunities available within the position.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a campaign asset or landing page that significantly impacted sales or conversion rates. What were the objectives, your process, and the results?" (Focus on quantifiable outcomes and your role.)

• "How do you approach maintaining a consistent brand aesthetic, particularly a minimalist style like Apple's, across diverse digital assets?" (Highlight your understanding of brand guidelines and attention to detail.)

• "Walk us through your process for taking a marketing brief and translating it into a high-performing visual design. How do you incorporate feedback and performance data?" (Emphasize your workflow, collaboration, and data-driven decision-making.)

Company & Culture Questions:

• "What appeals to you about SupportYourApp's mission and our focus on customer experience?" (Research the company's services and values.)

• "How do you contribute to a supportive and forward-thinking remote work environment?" (Highlight your collaborative and proactive approach.)

Portfolio Presentation Strategy:

• Start with Impact: Begin your portfolio walkthrough with your strongest case studies that demonstrate clear business impact and sales results.

• Tell the Story: For each project, explain the problem, your solution (design choices), your process, and the measurable outcome. Use data points effectively.

• Highlight Aesthetic Mastery: Specifically point out projects that showcase your adherence to clean, minimal, and Apple-inspired aesthetics.

• Prepare for Technical Questions: Be ready to discuss specific design software features or techniques you used.

• Showcase Collaboration: If possible, mention how you collaborated with marketing or web teams on these projects.

📝 Enhancement Note: The interview questions are designed to probe for operations-relevant skills: impact measurement, process, collaboration, and data-driven decision-making. The portfolio presentation strategy emphasizes showcasing ROI and operational effectiveness.

📌 Application Steps

To apply for this operations position:

• Submit your CV in English, highlighting your outstanding design skills and any relevant experience.

• Portfolio Customization: Ensure your submitted portfolio prominently features projects demonstrating your ability to drive sales and conversions, with a clear focus on your experience with clean, minimal, Apple-inspired aesthetics for digital marketing assets (email campaigns, ads, landing pages).

• Resume Optimization: Tailor your resume to include keywords from the job description, such as "Figma," "Photoshop," "Illustrator," "email campaigns," "digital ads," "landing pages," "sales-driven design," and "Apple-style aesthetic." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your design process, how you measure success, and your experience collaborating with marketing and web teams. Be ready to discuss specific portfolio pieces in detail.

• Company Research: Familiarize yourself with SupportYourApp's services, mission, and culture. Understand how design contributes to their business process outsourcing model and their focus on customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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