In-Home Design Consultant ($150k-250k)

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Express Flooring

Location: Santa Clarita, CA

Job Type: 1099 – Direct Seller

Category: Sales Operations / GTM Enablement (with a strong sales focus)

Date Posted: 2026-08-12

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct, in-home sales consultations, emphasizing a consultative selling approach to drive revenue through flooring solutions.

• Success is measured by individual sales goal achievement and the ability to close deals within a single customer interaction, directly impacting uncapped commission earnings.

• The position requires managing a personal sales pipeline, scheduling appointments efficiently, and acting as an entrepreneurial representative of the Express Flooring brand.

• This role is designed for high-achievers who are motivated by performance-based compensation and delivering exceptional customer experiences within a structured sales process.

📝 Enhancement Note: While this role is primarily sales-focused, its emphasis on process, pipeline management, and driving revenue makes it highly relevant to Revenue Operations and GTM enablement professionals who understand the critical link between sales execution and operational support. The "1099 – Direct Seller" designation highlights the independent contractor nature of the role, requiring strong self-management and business acumen.

📈 Primary Responsibilities

• Conduct in-home consultations to understand homeowner needs and present customized flooring solutions, acting as a trusted advisor.

• Manage the full sales cycle, from initial customer engagement and needs assessment to product selection, project estimation, and securing a signed agreement, aiming for a one-call-close.

• Educate clients on product benefits, lifestyle considerations, financing options, and current promotions to facilitate informed decision-making.

• Accurately measure spaces, prepare detailed project estimates, and effectively communicate value propositions to drive sales conversions.

• Leverage company-provided tools, marketing-generated opportunities, and a structured sales process to consistently meet and exceed individual sales targets.

• Collaborate with internal support teams (e.g., installation, customer service) to ensure a seamless customer journey post-sale.

• Proactively manage personal schedule, sales pipeline, and follow-up activities to maximize client engagement and conversion rates.

• Maintain a professional brand image and deliver an exceptional customer experience that fosters trust and drives referrals.

📝 Enhancement Note: The core responsibilities highlight a strong emphasis on sales process execution, client relationship management, and direct revenue generation. For operations professionals, understanding these responsibilities is key to identifying how sales enablement, CRM utilization, and sales process optimization directly influence GTM success. The "one-call-close" expectation points to the need for efficient sales methodologies and strong client qualification.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; a college degree is preferred.

Experience: Minimum of 2 years of experience in in-home sales, outside sales, or consultative sales roles.

Required Skills:

• Proven track record of consistently meeting or exceeding sales goals in a commission-based environment.

• Strong consultative selling abilities, with a focus on understanding client needs and providing tailored solutions.

• Excellent verbal and written communication skills, essential for effective client interaction and presentation.

• Robust relationship-building capabilities to establish trust and rapport with homeowners.

• Entrepreneurial mindset: ability to independently manage schedule, sales pipeline, and drive business growth.

• Confidence and proficiency in a one-call-close sales environment.

• Strong organizational and time management skills to handle multiple appointments and follow-ups daily.

• Ability to lift and move product samples and materials weighing up to 55 lbs.

• Valid driver's license and reliable transportation for travel to client homes. Preferred Skills:

• Experience within the home improvement, interior design, or flooring industries.

• Proficiency with CRM software for pipeline management and customer tracking.

• Familiarity with digital sales tools and presentation technologies.

• Demonstrated ability to present financing options and promotional offers effectively.

• Strong negotiation and closing techniques.

📝 Enhancement Note: The experience requirements are crucial for understanding the level of autonomy and immediate impact expected. For operations roles, this translates to needing individuals who can quickly integrate into existing sales processes and contribute to revenue targets without extensive ramp-up. The emphasis on "entrepreneurial mindset" and "one-call-close" suggests a need for self-discipline and advanced sales execution skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case studies demonstrating successful sales cycles from initial consultation to closed deal, highlighting problem-solving and client satisfaction.

• Examples of how you've analyzed customer needs and tailored product recommendations to meet specific design and functional requirements.

• Documentation of personal sales targets achieved and how they were met or exceeded, showcasing data-driven sales strategies.

• Evidence of managing a sales pipeline, including lead qualification, follow-up, and closing techniques. Process Documentation:

• Outline of your personal sales process, from lead generation (if applicable) or appointment setting to post-sale follow-up.

• Examples of how you prepare for in-home consultations, including research and presentation strategies.

• Description of how you handle objections, present financing, and close sales effectively.

• Explanation of how you utilize or would utilize CRM systems for tracking client interactions, appointments, and sales outcomes.

📝 Enhancement Note: For a role focused on direct sales but with significant operational implications for revenue generation, a portfolio should showcase not just sales success, but the underlying processes and methodologies used. This includes how candidates structure their work, manage client interactions, and leverage tools to achieve consistent results. The emphasis here is on demonstrating a repeatable and effective sales process.

💵 Compensation & Benefits

Salary Range: $150,000 - $250,000+ annually (Uncapped Commission)

Benefits:

• Pre-scheduled appointments, eliminating the need for cold calling.

• Company-provided iPad and measuring tool for consultations.

• Consistent marketing efforts driving a steady flow of qualified sales opportunities.

• Dedicated internal support teams for pre-sale and post-sale customer service.

• Recognition as a trusted brand with a strong reputation and satisfied customer base.

• Comprehensive 7-week paid training program for new hires.

• Ongoing coaching and professional development opportunities.

• Access to an optional contractor benefits program offering discounts and resources.

Working Hours: Availability required for evenings and weekends to accommodate customer schedules; the role demands flexibility to manage multiple in-home appointments daily. The role is structured as a 1099 independent contractor position.

📝 Enhancement Note: The compensation structure is heavily commission-based, with a significant earning potential for high performers. The provided range ($150k-$250k) is the average to top performer compensation, not a base salary. The benefits are geared towards enabling sales success through lead generation, training, and support, rather than traditional employee benefits. The "1099" status is critical for understanding the employment relationship and benefit eligibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Retail (Flooring Solutions)

Company Size: Express Flooring is a growing company with operations in multiple states, indicating a medium to large enterprise size within its niche.

Founded: Express Flooring has a history of expansion and stability, suggesting a well-established presence in the market.

Team Structure:

• The Design Consultant role operates largely independently in the field but is supported by dedicated internal teams for leads, customer service, and installation.

• Collaboration occurs primarily with sales leadership for coaching and performance management, and with support staff to ensure seamless project execution.

• The company culture emphasizes results, ambition, and a strong customer focus, fostering an environment where high performance is rewarded. Methodology:

• The company employs a system of marketing-driven lead generation to provide consultants with pre-qualified appointments.

• Sales consultants follow a structured consultative selling process designed for in-home environments, focusing on understanding needs and closing deals efficiently.

• Emphasis is placed on brand consistency, professional presentation, and delivering a high-quality customer experience from consultation through installation.

Company Website: http://www.expressflooring.com/

📝 Enhancement Note: Understanding Express Flooring's operational model is key. They invest heavily in marketing to generate leads and provide a structured sales process with internal support. This allows sales consultants to focus on selling, rather than lead generation or administrative tasks, aligning with an GTM strategy that prioritizes sales efficiency and customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level individual contributor in a direct sales capacity, focused on revenue generation and client relationship management within a specific territory.

Reporting Structure: Design Consultants typically report to a Sales Manager or Regional Sales Director who provides coaching, performance oversight, and support for achieving sales targets.

Operations Impact: The direct impact of this role is on top-line revenue. Successful performance directly contributes to the company's sales volume, market share, and overall financial health. The role is critical for translating marketing efforts into closed sales and customer satisfaction.

Growth Opportunities:

• Advancement into Sales Leadership roles (e.g., Sales Manager, Team Lead) for high-performing consultants who demonstrate leadership potential.

• Specialization in specific product lines or customer segments.

• Opportunities to mentor new consultants as part of ongoing training and development programs.

• Potential for expansion into broader GTM strategy or sales operations roles within the company for individuals with a strong understanding of sales processes and data.

📝 Enhancement Note: While primarily a sales role, the structure and growth potential can be viewed through an operations lens. The career path suggests a move from individual contribution to leadership and potentially operational strategy, requiring a blend of sales acumen and business understanding.

🌐 Work Environment

Office Type: This is a field-based, in-home sales role. Consultants operate primarily from their homes, manage their schedules, and travel to client locations.

Office Location(s): Santa Clarita, CA, and surrounding service areas. Consultants are expected to travel within an assigned market.

Workspace Context:

• The primary "workspace" is the customer's home, requiring professionalism, adaptability, and excellent presentation skills.

• Consultants are equipped with company-provided technology (iPad, measuring tool) to facilitate in-home consultations and sales processes.

• While largely independent, consultants benefit from virtual support from dedicated teams and regular coaching from sales leadership.

Work Schedule: Highly flexible, but requires availability during evenings and weekends when customers are most accessible. The role demands significant autonomy in scheduling appointments and managing daily activities to meet sales objectives.

📝 Enhancement Note: The "on-site" nature is specific to client locations. The role requires a high degree of self-management, which is a key trait for successful operations professionals focused on process improvement and efficiency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a phone or video call to assess basic qualifications, sales aptitude, and understanding of the role's commission-based structure.

• In-depth Interview: May involve meeting with a Sales Manager to discuss sales experience, consultative selling approach, and motivation for the role.

• Role-Play/Presentation: Candidates might be asked to demonstrate their sales approach through a simulated in-home consultation or product presentation.

• Field Ride-Along (Potentially): Observing or participating in a real client consultation to assess practical application of skills.

• Final Interview: Likely with senior sales leadership to confirm fit and discuss compensation expectations.

Portfolio Review Tips:

• Focus on Process: Highlight your structured approach to in-home sales, from initial contact to closing.

• Quantify Achievements: Clearly present sales figures, goal attainment percentages, and any metrics demonstrating your effectiveness (e.g., close rates, average deal size).

• Showcase Consultative Skills: Provide examples of how you identified customer needs and recommended solutions that directly addressed those needs, leading to a sale.

• Demonstrate Problem-Solving: Include a case study detailing a challenging sales scenario and how you navigated it to achieve a positive outcome.

• Highlight Tool Proficiency: If you've used CRMs or other sales enablement tools, mention them and how they contributed to your success.

Challenge Preparation:

• Be prepared to discuss your sales philosophy and how you adapt your approach to different customer personalities and needs.

• Practice presenting a flooring solution based on a hypothetical client scenario, focusing on benefits and value.

• Understand the commission structure and articulate how you plan to achieve the stated earning potential.

• Research Express Flooring's products, brand reputation, and target market to demonstrate genuine interest.

📝 Enhancement Note: The application process for a commission-based sales role emphasizes practical application and demonstrated success. For candidates with operations backgrounds, framing their experience in terms of process, efficiency, and measurable outcomes will be key, even if their direct experience is not in sales.

🛠 Tools & Technology Stack

Primary Tools:

• Company-Provided iPad: Used for presentations, product catalogs, measuring tools, and potentially CRM access.

• Measuring Tool: Essential for accurate site assessments and project estimations.

• CRM System (Implied): While not explicitly stated, a CRM is highly likely for managing leads, appointments, customer data, and sales pipeline. Candidates should be prepared to discuss their experience with CRM platforms.

Analytics & Reporting:

• Sales performance reports and dashboards provided by the company to track individual progress against goals.

• Personal tracking of sales metrics, conversion rates, and pipeline velocity. CRM & Automation:

• Potential use of CRM for automated follow-up reminders or client communication templates.

• The company handles lead generation and marketing automation; the consultant focuses on the sales execution within the provided framework.

📝 Enhancement Note: The technology stack is lean, focusing on essential tools for in-home sales. For operations professionals, this highlights the importance of understanding how to leverage CRM for sales support and pipeline management, even if they aren't the primary administrators of the system.

👥 Team Culture & Values

Operations Values:

• Results-Oriented: A strong emphasis on achieving and exceeding sales targets, with compensation directly tied to performance.

• Customer-Centric: Commitment to delivering an exceptional customer experience through consultative selling and professional service.

• Entrepreneurial Spirit: Encouraging self-motivation, independent work ethic, and a proactive approach to managing one's business within the company framework.

• Continuous Improvement: Valuing ongoing training, coaching, and skill development to enhance sales effectiveness.

• Team Support: Fostering collaboration between field sales, support teams, and leadership to ensure collective success.

Collaboration Style:

• Primarily independent work in the field, with strong reliance on internal support teams for lead generation, administrative tasks, and post-sale execution.

• Regular interaction with sales leadership for coaching, feedback, and performance reviews.

• Cross-functional collaboration is essential for ensuring a smooth customer journey from sale to installation.

📝 Enhancement Note: The culture values high achievers who can operate autonomously while leveraging company resources. This aligns with operations principles of efficiency, process adherence, and data-driven performance.

⚡ Challenges & Growth Opportunities

Challenges:

• Commission-Based Income: The primary challenge is reliance on uncapped commission, requiring consistent high performance to achieve target earnings.

• In-Home Sales Environment: Navigating diverse customer personalities, managing client expectations, and closing sales effectively in a single appointment.

• Schedule Management: Balancing multiple appointments, travel time, and follow-up tasks to maximize productivity.

• Product Knowledge: Staying current with a wide range of flooring products, styles, and technical specifications.

• Competitive Market: Differentiating Express Flooring and its offerings in a competitive home improvement market.

Learning & Development Opportunities:

• Comprehensive 7-week paid training program covering product knowledge, sales techniques, and company systems.

• Ongoing coaching and mentorship from experienced sales leadership.

• Opportunities to learn advanced sales strategies and consultative selling techniques.

• Potential for career advancement into sales management or related GTM roles within Express Flooring.

📝 Enhancement Note: Understanding these challenges is crucial for applicants. For operations professionals, it highlights the need for strong analytical skills to manage personal performance metrics and identify areas for process improvement in their own workflow.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to a one-call-close sales scenario for a high-value product like flooring."

• "How do you build rapport and trust with a homeowner during an in-home consultation?"

• "Walk me through your process for assessing a customer's needs and recommending a solution."

• "How do you handle objections or price concerns when a customer is hesitant?"

• "What sales metrics do you track, and how do you use them to improve your performance?" Company & Culture Questions:

• "Why are you interested in a commission-based, in-home sales role with Express Flooring?"

• "What do you know about Express Flooring, and what makes you a good fit for our culture?"

• "How do you stay motivated and manage your time effectively when working independently?"

• "Describe a time you exceeded a sales target and what strategies you employed." Portfolio Presentation Strategy:

• Structure: Organize your portfolio by key sales stages (e.g., Lead Qualification, Consultation, Closing, Post-Sale).

• Quantify: Use numbers and data to showcase your achievements (e.g., "Achieved 120% of sales quota in Q3," "Maintained a 40% close rate").

• Tell a Story: For case studies, clearly outline the problem, your solution (your sales approach), and the positive outcome (closed deal, satisfied client).

• Focus on Process: Explain how you achieve results, not just what results you achieved. Detail your methods for needs assessment, product recommendation, and closing.

• Tailor: If possible, tailor examples to the flooring or home improvement industry to demonstrate relevance.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of consultative sales, self-management, and a results-driven mindset. For operations professionals, framing their experience in terms of process efficiency, data analysis, and problem-solving will be key to bridging the gap to a sales role.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the Express Flooring careers portal via the provided URL.

• Curate Your Resume: Highlight your experience in direct sales, consultative selling, and any achievements related to exceeding sales targets or managing client relationships. Quantify your successes with specific metrics.

• Prepare Your Portfolio: Gather examples of successful sales cycles, client testimonials, and any documentation showcasing your sales process and achievements. Focus on demonstrating your ability to close deals and manage client needs effectively.

• Practice Your Pitch: Rehearse how you would conduct an in-home consultation and present flooring solutions, emphasizing your consultative approach and closing skills. Be ready to articulate your earning potential strategy.

• Research Express Flooring: Understand their product offerings, market position, and company values to demonstrate genuine interest and cultural fit during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.