In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Five Star Bath Solutions of Southern NH

Location: Plaistow, New Hampshire, United States

Job Type: FULL_TIME

Category: Sales Operations / GTM Enablement

Date Posted: 2026-08-15

Experience Level: Entry-Level to Mid-Level (0-2 years suggested)

Remote Status: On-site

🚀 Role Summary

• Spearhead in-home sales consultations, driving revenue growth through expert design and closing capabilities within a defined territory.

• Execute a structured sales process, leveraging company-provided leads and proprietary software to guide clients from initial needs assessment to project completion on the first visit.

• Master product demonstrations and present tailored solutions, focusing on client issues related to function, aesthetics, safety, maintenance, and durability.

• Contribute to market expansion by acting as a founding force in a new operational territory, embodying a performance-driven culture.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and requirements strongly align with a high-performance sales role within a GTM (Go-To-Market) strategy, particularly in the home improvement sector. The emphasis on "one-call closer" mentality, closing deals on the spot, and leveraging company sales processes positions this role as critical for revenue generation, fitting within a broader sales operations and GTM enablement framework. The "founding force" aspect suggests an entrepreneurial spirit and a need for adaptability within a developing market.

📈 Primary Responsibilities

• Conduct pre-set, pre-qualified in-home appointments for bathroom remodeling services, meticulously assessing client needs and project scope.

• Lead comprehensive product demonstrations, effectively articulating features, benefits, and value propositions to potential clients.

• Develop and present precise pricing and customized package offerings designed to close projects during the initial client interaction.

• Utilize company-specific CRM and sales enablement software to enhance client engagement, manage pipelines, and track sales activities.

• Maintain rigorous accuracy in reporting sales results and submitting all required administrative paperwork immediately following each appointment.

• Proactively follow up on past leads or finalize outstanding project details between scheduled appointments to maximize conversion rates.

• Collaborate with installation and customer service teams to ensure a seamless client experience post-sale.

📝 Enhancement Note: The responsibility to "lead homeowners through the discovery of issues to the final presentation of products and packages with the goal of closing the project on the first visit" highlights a critical sales operations function: ensuring a streamlined and effective customer journey that maximizes conversion efficiency. The requirement for immediate paperwork submission also points to the importance of data integrity and timely sales cycle progression, key metrics for sales operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in business, marketing, sales, or design is advantageous. A high school diploma or equivalent is generally expected.

Experience: 0-2 years of experience in a client-facing sales role, preferably in-home sales, direct sales, or a customer-focused consultative capacity. Experience in the home improvement, construction, or remodeling sectors is a significant plus.

Required Skills:

• Demonstrated "One-Call Closer" mentality with a strong drive to achieve closure and minimize pending outcomes.

• Exceptional communication and interpersonal skills, with the ability to build rapport quickly and ask insightful, open-ended questions.

• Ability to articulate product features and benefits clearly and persuasively, speaking intelligently at or above the average customer's comprehension level.

• Proven goal-driven, self-motivated, and results-oriented mindset with a high degree of persistence.

• Valid driver's license, a clean driving record, and reliable transportation for travel to client appointments.

• Willingness and ability to work flexible hours, including evenings and weekends, to accommodate client availability. Preferred Skills:

• Experience with CRM software (e.g., Salesforce, HubSpot, Pipedrive) for lead management and sales tracking.

• Familiarity with design principles or space planning.

• Basic understanding of project management or sales process optimization.

• Ability to adapt sales strategies based on client feedback and market dynamics.

📝 Enhancement Note: The "allergy to 'maybe'" and "one-call closer" mentality are critical indicators of the performance expectations. This suggests that the company values a proactive, decisive sales approach, and candidates should emphasize their ability to drive decisions and achieve immediate sales outcomes in their applications and interviews. This aligns with a sales operations focus on sales cycle velocity and close rates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case studies demonstrating successful closing of complex sales cycles, ideally within a consultative or in-home sales context.

• Examples of how you have leveraged sales processes or proprietary software to enhance client engagement and drive conversions.

• Documentation showcasing your ability to present product information and design solutions effectively, highlighting client problem-solving.

• Evidence of meticulous record-keeping and immediate submission of sales-related documentation. Process Documentation:

• Outline of your approach to client discovery, focusing on identifying pain points and needs.

• Description of your method for presenting tailored solutions and pricing to achieve first-visit closure.

• Examples of how you manage follow-ups and nurture leads to maximize sales pipeline conversion.

📝 Enhancement Note: While a formal "portfolio" might not be traditional for an entry-level sales role, candidates should prepare to discuss specific examples of their sales process, how they've closed deals, and how they've used tools or systems to achieve results. This is crucial for demonstrating their understanding of sales operations and their ability to execute within a structured sales framework.

💵 Compensation & Benefits

Salary Range: $90,000 - $180,000 USD per year. This is a commission-based compensation structure with uncapped earning potential, supported by pre-set leads.

Benefits:

• Performance bonus opportunities tied to sales achievements.

• Competitive salary structure that rewards successful closing and high-volume sales.

• Flexible schedule allowing for better work-life integration.

• Paid training to develop sales skills and product knowledge.

• Professional development assistance to foster continuous learning and career growth.

• Referral program for employees who bring in new talent.

Working Hours: Approximately 40 hours per week, with a flexible schedule that requires availability during evenings and weekends to align with client availability for in-home consultations.

📝 Enhancement Note: The salary range is commission-based, emphasizing performance. The "support" and "leads" provided by the company are critical components of the overall compensation and operational support structure, reducing the typical burden of lead generation for the sales consultant. This model is common in high-performance sales environments where operations provides robust lead flow and enablement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Services (Bathroom Remodeling)

Company Size: Small to Medium-sized Business (SMB) as indicated by a specific regional branch. The parent company, Five Star Bath Solutions, is a North American leader, suggesting a scalable operational model.

Founded: The specific founding date of the Southern NH branch is not provided, but the company's established presence implies a mature operational framework and proven sales methodologies.

Team Structure:

• The role is part of a regional sales team focused on bathroom remodeling services for Five Star Bath Solutions of Southern NH.

• Sales consultants likely report to a Sales Manager or Branch Manager who oversees performance and provides support.

• Collaboration is expected with installation teams and potentially customer service representatives to ensure project success and client satisfaction. Methodology:

• Data-Driven Sales: Leverages company-provided leads and a structured sales process, likely supported by CRM data for tracking and analysis.

• Process Optimization: Focuses on a "one-day installation process" and a "one-call closer" sales approach, indicating a drive for efficiency and rapid deal closure.

• Client-Centric Approach: Emphasizes understanding homeowner issues and providing tailored solutions, driven by product demonstrations and design consultations.

Company Website: https://five-star-bath-solutions-of-southern-nh.careerplug.com/jobs/3548361/apps/new (This is the job application portal, not a primary company website. A general search for Five Star Bath Solutions would yield broader company information.)

📝 Enhancement Note: The "founding force" language suggests this role might be instrumental in establishing or growing the operations within the Southern NH market. This implies an opportunity for significant impact and potentially influence on local operational strategies. The company's focus on "one-day installation" and "seamless process" indicates a strong emphasis on operational efficiency and customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-to-mid-level position within the sales function, focusing on direct client engagement and revenue generation. It's a hands-on role requiring strong execution of established sales processes.

Reporting Structure: Sales consultants typically report to a Sales Manager or Branch Manager who provides coaching, performance reviews, and oversees the sales team's operational execution.

Operations Impact: The primary impact of this role is direct revenue generation. Success in this position directly contributes to the company's sales targets, market share, and overall profitability in the Southern NH region. The ability to close deals efficiently is paramount to the operational success of the business.

Growth Opportunities:

• Sales Specialization: Advancement into senior sales consultant roles, focusing on more complex projects or high-value clients.

• Sales Leadership: Potential to move into Sales Management or Branch Management roles, overseeing a team of consultants and contributing to strategic sales operations.

• Operations Management: Opportunities to transition into roles focused on sales process improvement, lead generation strategy, or sales enablement within the broader Five Star Bath Solutions organization.

• Skill Development: Continuous training and development in sales techniques, product knowledge, and design consultation.

📝 Enhancement Note: The emphasis on being a "founding force in a new market" suggests that this role offers significant opportunities for early contributors to shape the operational landscape and potentially grow into leadership positions as the market presence expands. This is a key differentiator for ambitious sales professionals.

🌐 Work Environment

Office Type: Primarily an in-home, client-facing role. While there might be a regional office for administrative tasks or team meetings, the core work is conducted at customer residences.

Office Location(s): The role serves the Southern New Hampshire region, with clients located across various towns and cities within this area. The primary base for operations and potential administrative support would be associated with the Five Star Bath Solutions of Southern NH location (Plaistow, NH).

Workspace Context:

• Field-Based: The consultant's "workspace" is the client's home, requiring adaptability and professionalism in diverse residential settings.

• Tool Utilization: Requires proficiency with company-provided sales software, potentially on a tablet or laptop, for presentations, order entry, and reporting.

• Collaboration: While largely independent in the field, interaction with sales support, design resources, and installation teams is crucial for successful project execution.

Work Schedule: Flexible, but requires dedicated availability during evenings and weekends when homeowners are typically available for consultations. This demands strong personal time management and scheduling skills.

📝 Enhancement Note: The "flexible schedule" is a significant aspect for operations professionals who may need to balance client demands with personal commitments. Candidates should highlight their ability to manage their time effectively in a field-based role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call to assess basic qualifications, sales aptitude, and cultural fit.

• In-Home Role Play/Presentation: Candidates may be asked to conduct a mock sales consultation or present a product demonstration, showcasing their closing skills and communication style.

• Manager Interview: A more in-depth discussion with the Sales Manager or Branch Manager regarding sales experience, motivation, and understanding of the sales process.

• Final Interview: Potentially with senior leadership to confirm fit and discuss compensation/expectations.

Portfolio Review Tips:

• Prepare specific examples of successful sales engagements where you acted as a "one-call closer" or solved significant client issues.

• Be ready to discuss your process for client discovery, needs assessment, and persuasive presentation of solutions.

• Highlight any experience using CRM systems or sales enablement tools to manage your pipeline and drive results.

• Quantify achievements whenever possible, using metrics like conversion rates, average deal size, or revenue generated. Challenge Preparation:

• Practice articulating the benefits of a service/product in a concise and compelling manner.

• Be prepared to answer questions about how you handle objections and negotiate to close a deal.

• Understand the importance of accurate reporting and timely follow-up in a sales operations context.

📝 Enhancement Note: The emphasis on a "one-call closer" mentality and closing "on the spot" means interviewers will likely probe deeply into how candidates achieve this. Candidates should prepare to share detailed examples of their sales process, negotiation tactics, and how they build trust and overcome objections in a single interaction.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for managing leads, tracking customer interactions, logging sales activities, and reporting. (Specific CRM not mentioned, but candidates should be familiar with general CRM principles).

• Sales Presentation Software: Likely a tablet-based application or specialized software for showcasing product catalogs, design options, and pricing.

• Communication Tools: Standard professional communication platforms (email, phone, potentially messaging apps).

Analytics & Reporting:

• Sales Reporting Tools: Internal systems for submitting sales results, tracking performance against targets, and generating reports.

• Performance Metrics: Familiarity with key sales metrics such as close rate, conversion rate, average deal size, and revenue per appointment.

CRM & Automation:

• Lead Management Systems: While leads are provided, understanding how they are assigned and managed within a CRM is key.

• Potential for Workflow Automation: Depending on the CRM, there might be automated follow-up sequences or task assignments.

📝 Enhancement Note: While specific tools aren't listed, a strong understanding of CRM functionality and sales enablement platforms is critical. Candidates should be comfortable with technology that supports a structured sales process and data-driven decision-making, which are hallmarks of effective sales operations.

👥 Team Culture & Values

Operations Values:

• Performance-Driven: A strong emphasis on achieving results, closing deals, and meeting sales targets, with rewards tied to performance.

• Customer-Centric: Focused on understanding and solving homeowner problems through effective design and product solutions.

• Efficiency & Speed: Prioritizing quick decision-making, first-visit closures, and efficient installation processes.

• Integrity & Professionalism: Maintaining a professional demeanor and providing honest, intelligent communication with clients.

• Teamwork: Collaborating effectively with internal teams to ensure client satisfaction from sale to installation.

Collaboration Style:

• Field Independence with Team Support: Consultants operate independently in the field but rely on the company for leads, training, and support from other departments.

• Data-Sharing: Regular reporting of sales activities and results is expected to contribute to overall team performance and company insights.

• Feedback Loop: Openness to feedback from managers and potentially clients to refine sales approaches and improve processes.

📝 Enhancement Note: The "founding force" aspect implies a culture that values initiative, adaptability, and a pioneering spirit. Candidates who thrive in dynamic environments and are motivated by building something new will likely find this culture appealing.

⚡ Challenges & Growth Opportunities

Challenges:

• Achieving First-Visit Closure: Consistently closing sales on the first appointment requires strong consultative selling skills, effective objection handling, and persuasive presentation abilities.

• Managing a Flexible Schedule: Balancing personal life with the demands of evening and weekend client appointments requires excellent time management and discipline.

• Market Penetration: As a potentially newer market for the company, establishing a strong reputation and building a consistent lead flow may present initial challenges.

• Adaptability: Working in diverse home environments and with a wide range of client personalities requires flexibility and problem-solving skills.

Learning & Development Opportunities:

• Sales Methodology Mastery: Intensive training on the company's proven sales system and product offerings.

• Consultative Selling Skills: Development of advanced techniques in needs assessment, solution design, and value-based selling.

• Product & Design Expertise: Deepening knowledge of bathroom remodeling products, materials, and design trends.

• Career Progression: Clear pathways for advancement into senior sales roles or sales leadership positions within the expanding organization.

📝 Enhancement Note: The challenges presented are typical for high-performance sales roles. The company's commitment to "training & development" and providing "leads" are key components that mitigate some of these challenges, offering a supported environment for growth.

💡 Interview Preparation

Strategy Questions:

• How do you approach a client who is hesitant or undecided about a significant purchase? (Focus on "one-call closer" strategy).

• Describe a time you successfully closed a sale on the first visit. What steps did you take?

• How do you build rapport and trust with a new client in their home?

• What is your process for understanding a client's needs and presenting a tailored solution?

• How do you handle objections related to price or product features? Company & Culture Questions:

• What attracts you to Five Star Bath Solutions and this specific role?

• How do you align with a "performance-driven" and "goal-driven" culture?

• How do you manage your schedule to accommodate client availability, including evenings and weekends?

• What does being a "founding force" in a new market mean to you? Portfolio Presentation Strategy:

• Be prepared to walk through a hypothetical sales scenario, demonstrating your consultative approach from initial greeting to closing.

• Highlight how you would use the company's sales process and tools to achieve success.

• Emphasize your ability to adapt your communication style to different client personalities.

• If you have relevant examples, be ready to discuss how you've contributed to revenue growth or improved sales efficiency in previous roles.

📝 Enhancement Note: Candidates should prepare to demonstrate not just sales skills, but also an understanding of how their individual performance contributes to the broader operational goals of the company. The interview will likely assess their ability to execute a defined sales process efficiently and effectively.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided CareerPlug link.

• Tailor your resume: Highlight achievements related to sales, closing deals, customer consultation, and any experience in home improvement or direct sales. Quantify your successes with specific metrics.

• Prepare for role-playing: Be ready to demonstrate your consultative selling approach, objection handling, and closing techniques during an interview or assessment.

• Research Five Star Bath Solutions: Understand their core offerings, value proposition (e.g., one-day installation), and market position. This will help you articulate your fit with their operational model and culture.

• Articulate your "why": Be prepared to explain your motivation for pursuing this role, especially regarding the "founding force" aspect and the commission-based compensation structure.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.