In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Brooklyn, NY

Job Type: Full-Time

Category: Sales Operations / GTM Enablement (Field Sales)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site (Territory-based)

🚀 Role Summary

• This role focuses on spearheading in-home sales and design consultations for bathroom remodeling within the Brooklyn and Queens territories, requiring a strong blend of consultative selling and design expertise.

• The In-Home Design Consultant will manage pre-qualified leads, conduct in-depth client needs assessments, and close deals directly within the homeowner's environment, emphasizing efficiency and high-intent engagement.

• Success in this position hinges on building strong rapport, accurately assessing technical project requirements, and effectively presenting customized design solutions using Bath Planet's premium product line.

• This role requires rigorous territory management, precise lead status tracking within the company CRM, and a commitment to exceeding sales targets in a competitive urban market.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and required skills align closely with a field-based sales role, specifically within the home improvement sector. The emphasis on closing deals, managing leads, and commission-based earning potential firmly places this within a GTM (Go-To-Market) sales operations context, requiring a consultant who can effectively operate as a direct sales representative. The "operations" aspect comes into play through diligent CRM usage, territory management, and contributing to sales pipeline predictability.

📈 Primary Responsibilities

• Conduct thorough in-home design consultations and technical project assessments for bathroom remodeling, including tub-to-shower conversions.

• Deliver professional, consultative sales presentations tailored to homeowner needs, showcasing Bath Planet's product advantages and warranty.

• Build immediate rapport and strong relationships with potential clients to foster trust and facilitate the sales process.

• Accurately close sales on-site at the time of consultation, ensuring client satisfaction with proposed solutions and terms.

• Diligently manage and update lead statuses within the company's CRM platform, ensuring data integrity for sales pipeline tracking.

• Travel efficiently to scheduled appointments across designated territories (Queens and Brooklyn), optimizing routes for maximum productivity.

• Collaborate with internal teams for project handoff, ensuring accurate scope definition and client expectation alignment post-sale.

• Continuously refine sales techniques and product knowledge through provided training and self-directed learning to enhance closing rates.

📝 Enhancement Note: The responsibilities listed are derived from the provided description and typical expectations for an in-home sales consultant in the home improvement industry. The emphasis on "closing sales on-site" and "managing lead statuses within our company CRM platform" highlights the sales operations component of this role, requiring meticulous data entry and pipeline management.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of design principles and project scope assessment is beneficial. Prior completion of sales training programs is a plus.

Experience: A minimum of 2-5 years of experience in a client-facing sales role, preferably within the home improvement, renovation, or interior design sectors.

Required Skills:

• Proven experience in consultative in-home sales, with a demonstrable track record of closing deals.

• Excellent communication, active listening, and interpersonal skills to build rapport with diverse clientele.

• Strong negotiation and persuasion abilities to effectively present solutions and address client concerns.

• Proficiency in technical assessment of project requirements and ability to translate needs into design solutions.

• Competence in managing sales pipeline stages and accurately documenting client interactions within a CRM system.

• Professional demeanor, self-discipline, and a proactive approach to meeting sales targets.

• Ability to work independently and manage time effectively across assigned territories.

• Valid driver's license and reliable personal transportation for consistent travel. Preferred Skills:

• Direct experience in bathroom remodeling, kitchen remodeling, window/siding sales, or similar home improvement industries.

• Familiarity with custom design programs or visualization tools.

• Understanding of construction or renovation project scopes and technical measurements.

• Experience with specific CRM platforms relevant to sales operations (e.g., Salesforce, HubSpot, or industry-specific tools).

• Ability to present and articulate product benefits, including warranties and quality certifications (e.g., Good Housekeeping Seal).

📝 Enhancement Note: The experience level is inferred from the "2-5 years" AI-generated data. The preferred skills are extrapolated based on the industry and the nature of the role, aiming to equip candidates with a competitive edge by highlighting transferable expertise. The emphasis on CRM management and technical assessment points towards the operational demands of the sales role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented case studies showcasing successful in-home sales engagements, quantifying results such as deal closure rates, average sale value, and client satisfaction improvements.

• Examples of how you've translated client needs and spatial constraints into effective design proposals, demonstrating visual communication skills.

• Evidence of systematic lead qualification and management processes, illustrating how you prioritize and nurture opportunities to closure.

• Demonstrations of proficiency in using CRM systems to track sales cycles, manage follow-ups, and forecast revenue, highlighting data-driven sales strategies. Process Documentation:

• Showcase your methodology for conducting in-home consultations, from initial rapport-building to needs analysis and final proposal presentation.

• Illustrate your approach to technical assessment, including how you identify potential project challenges and measure spaces accurately.

• Detail your sales closing techniques and how you handle objections to secure on-site agreements.

• Outline your process for CRM data entry, ensuring accuracy in lead status, customer details, and sales outcomes for reporting and analysis.

📝 Enhancement Note: For a role involving direct client interaction and sales, a portfolio that demonstrates quantifiable results and structured processes is crucial. This section emphasizes showcasing practical application of sales and design skills, with a clear link to operational efficiency through CRM usage and process adherence.

💵 Compensation & Benefits

Salary Range: The provided salary figure of $100,000 per year is likely an on-target earnings (OTE) projection, combining a base commission structure with potential performance-based incentives.

• Base Component: While not explicitly stated, a commission-only or tiered commission structure is common for such roles, with the $100,000 target representing successful performance.

• Incentives: Performance-based incentives are explicitly mentioned, suggesting bonuses or accelerators tied to exceeding specific sales targets or key performance indicators (KPIs).

• Regional Context: For Brooklyn and Queens, NY, a $100,000 OTE is competitive for experienced in-home sales professionals in the home improvement sector, reflecting the high cost of living and market demand in the NYC metropolitan area.

Benefits:

• Paid Professional Training: Comprehensive sales training provided to equip consultants with product knowledge, design principles, and closing techniques.

• Commission Scales: A strong, tiered commission structure designed to reward high performance and significant sales volume.

• Performance-based Incentives: Additional financial rewards and bonuses tied to achieving or exceeding sales targets and other key performance metrics.

• Lifetime Warranty & Good Housekeeping Seal: While not direct benefits, these strong product endorsements significantly aid sales efforts by building trust and perceived value.

Working Hours: This is a full-time, territory-based role. While typical business hours apply for initial scheduling, flexibility will be required to accommodate homeowner availability, which often includes evenings and weekends. The role is expected to be demanding, requiring significant time spent in the field.

📝 Enhancement Note: The salary is presented as an On-Target Earnings (OTE) figure, common for commission-based sales roles. The estimation acknowledges the likely commission structure and the competitive nature of the NYC market. The benefits listed are directly from the provided text, with an added note on how product quality aids sales efforts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services (specifically Bathroom Remodeling). This sector is characterized by direct consumer engagement, emphasis on quality and craftsmanship, and a focus on lead generation and conversion.

Company Size: Bath Planet is part of a larger network, suggesting a well-established operational infrastructure for lead generation, marketing, and product supply. As a franchise or regional operation, it likely balances corporate guidance with local market responsiveness.

Founded: Bath Planet's product line is backed by the Good Housekeeping Seal, indicating a commitment to quality and consumer trust. The company's focus on one-day remodels and lifetime warranties suggests a business model centered on efficiency, customer satisfaction, and long-term value.

Team Structure:

• The In-Home Design Consultant operates primarily independently within a defined sales territory (Brooklyn/Queens).

• They will receive support from a regional office for administrative tasks, lead scheduling, and potentially ongoing sales coaching.

• Collaboration will be necessary with installation teams and customer service to ensure a seamless client experience post-sale.

• Reporting will likely be to a Sales Manager or Regional Manager responsible for overseeing territory performance. Methodology:

• Data-Driven Lead Prioritization: Utilizing pre-qualified, high-intent leads generated through robust marketing efforts.

• Consultative Sales Approach: Focusing on understanding homeowner needs and providing tailored solutions rather than a purely transactional sale.

• Efficiency in Field Operations: Emphasizing one-day remodels and efficient in-home consultations to maximize productivity.

• Quality Assurance: Leveraging product quality endorsements (Good Housekeeping Seal, Lifetime Warranty) as a key selling point.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company context is built by interpreting the provided description and inferring operational characteristics of a home improvement business. The emphasis is on how these aspects shape the work environment and expectations for an in-home sales consultant.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Field Sales Consultant. It requires seasoned sales professionals capable of independent work, consultative selling, and direct closing within a specific geographic territory. The focus is on individual performance and revenue generation within the GTM structure.

Reporting Structure: Consultants typically report to a Sales Manager or Regional Manager who oversees performance, provides coaching, and manages territory assignments. This structure ensures accountability and aligns individual efforts with broader sales objectives.

Operations Impact: The In-Home Design Consultant is a critical revenue driver. Their ability to convert qualified leads into closed sales directly impacts the company's top-line revenue, market share in Brooklyn and Queens, and overall business growth. Accurate CRM management also contributes to sales forecasting and operational planning.

Growth Opportunities:

• Senior Design Consultant/Sales Specialist: Advancement to roles with more complex projects, higher earning potential, or specialization in specific product lines.

• Sales Management: Transition into leadership roles managing a team of consultants, overseeing territories, and contributing to sales strategy development.

• Training and Development: Opportunities to become a trainer for new hires, sharing best practices in in-home sales and design consultation.

• Territory Expansion: Potential to take on larger or more lucrative territories as performance dictates.

📝 Enhancement Note: This analysis focuses on the career trajectory within a sales-centric organization, linking the consultant role to broader sales operations and GTM career paths. Growth opportunities are framed around increasing responsibility, specialization, and leadership within the sales function.

🌐 Work Environment

Office Type: Primarily an on-site, field-based role. While there might be a regional office for support, training, or administrative purposes, the primary "work environment" is the customer's home.

Office Location(s): The role is based in Brooklyn, NY, with a service territory encompassing Brooklyn and Queens. Consultants will need to travel extensively within these boroughs. The existence of a regional office for support is implied.

Workspace Context:

• Customer Homes: The primary workspace involves visiting diverse residential settings, requiring adaptability and professionalism in each environment.

• Vehicle: Reliable personal transportation is essential, serving as a mobile office for travel between appointments and potentially carrying product samples.

• Regional Support Hub: Access to a regional office for administrative support, team meetings, and potential training sessions.

• Digital Workspace: Consistent use of a CRM system on a mobile device or laptop for managing leads, scheduling, and reporting.

Work Schedule: This is a full-time position. While standard business hours exist for administrative tasks and initial scheduling, the nature of in-home consultations often necessitates working evenings and weekends to accommodate homeowner availability. The schedule will be dynamic, driven by appointment bookings and territory coverage requirements.

📝 Enhancement Note: The work environment is defined by its field-based nature, emphasizing the need for self-sufficiency, adaptability to various customer settings, and effective time management while traveling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call to assess basic qualifications, communication skills, and alignment with the role's sales focus.

• In-Home Simulation/Role-Playing: Candidates may be asked to conduct a mock sales presentation, demonstrating their consultative approach, rapport-building, and closing techniques.

• Portfolio Review: Discussion of past sales successes, design consultation experience, and CRM usage, focusing on quantifiable achievements and process efficiency.

• Field Ride-Along (Potentially): A final stage might involve accompanying an experienced consultant on appointments to observe real-world application and assess on-the-job performance.

• Final Interview: Meeting with the hiring manager or regional director to discuss compensation, territory, and long-term fit.

Portfolio Review Tips:

• Quantify Achievements: For each case study, clearly state the results achieved (e.g., "Increased conversion rate by X%," "Closed Y deals per week," "Achieved $Z in annual revenue").

• Illustrate Process: Visually or verbally walk through your sales process from lead assignment to closing, highlighting key decision points and your approach to each stage.

• Highlight CRM Proficiency: Be ready to discuss how you leverage CRM tools for lead management, follow-up scheduling, and data analysis to drive sales.

• Showcase Design Acumen: Use visuals or detailed descriptions to demonstrate how you translated client needs and space constraints into successful design solutions.

• Focus on Problem-Solving: Prepare examples of how you've overcome sales objections, navigated challenging customer situations, or adapted your approach to different client personalities.

Challenge Preparation:

• Mock Consultation: Practice a timed, in-home sales presentation focusing on needs discovery, solution presentation, and objection handling.

• CRM Scenario: Be prepared to describe how you would manage a specific lead scenario within a CRM, including follow-up tasks and status updates.

• Territory Strategy: Think about how you would approach managing a sales territory like Brooklyn or Queens, considering factors like lead density, travel time, and client demographics.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to best present their qualifications for a field sales role that requires both strong interpersonal skills and operational discipline (CRM management).

🛠 Tools & Technology Stack

Primary Tools:

• CRM System (e.g., Salesforce, HubSpot, or proprietary): Essential for lead management, appointment scheduling, customer data tracking, activity logging, and sales pipeline forecasting. Proficiency in data entry and CRM utilization is critical for operational efficiency and reporting.

• Mobile Device/Tablet: For accessing CRM, presenting digital product catalogs, using design visualization tools, and communicating with the team while in the field.

• Measuring Tools: Calipers, tape measures, laser distance measurers for accurate project scoping.

Analytics & Reporting:

• CRM Dashboards/Reports: To track personal sales performance, pipeline status, conversion rates, and key metrics.

• Sales Performance Analytics: Tools provided by the company to monitor territory performance and identify areas for improvement.

CRM & Automation:

• CRM Software: As mentioned above, this is the central tool for managing the sales lifecycle and ensuring operational continuity.

• Communication Tools: Email, phone, and potentially messaging apps for client and internal team communication.

📝 Enhancement Note: The technology stack is inferred based on the requirements of an in-home sales consultant role. The emphasis is on CRM proficiency as a core operational requirement for effective lead and sales management.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and meeting homeowner needs, ensuring satisfaction with both the design and the final product.

• Integrity & Trust: Building relationships based on honesty, transparency, and delivering on promises, reinforced by the Good Housekeeping Seal and lifetime warranty.

• Efficiency & Results: A focus on streamlined processes, maximizing productivity in the field, and achieving sales targets consistently.

• Professionalism: Maintaining a high standard of conduct, appearance, and communication in client homes and during all interactions.

• Continuous Improvement: A willingness to learn, adapt sales techniques, and leverage feedback to enhance performance and product knowledge.

Collaboration Style:

• Independent Field Work: The primary mode of operation is individual territory management and client consultations.

• Cross-Functional Handoffs: Effective communication and collaboration with scheduling, installation, and customer service teams are vital for a seamless customer journey.

• Performance-Oriented Team: While largely independent, there's a shared goal of driving revenue and market growth, fostering a competitive yet supportive environment.

• Feedback Loops: Openness to receiving and providing feedback to managers and colleagues to improve sales strategies and operational processes.

📝 Enhancement Note: The culture and values are inferred from the company's stated product quality, sales approach, and the nature of a field-based sales role in the home improvement industry.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Competitive Market: Differentiating Bath Planet's offerings in the highly competitive NYC home improvement landscape.

• Managing In-Home Sales Pressure: Effectively handling objections, managing client expectations, and closing sales on the first visit.

• Territory Logistics: Optimizing travel routes and appointment scheduling across densely populated and traffic-congested boroughs like Brooklyn and Queens.

• Maintaining High Performance: Consistently meeting or exceeding sales targets in a commission-based structure.

• Adapting to Diverse Client Needs: Understanding and catering to a wide range of homeowner preferences, budgets, and technical requirements.

Learning & Development Opportunities:

• Advanced Sales Techniques: Training on negotiation, closing strategies, and consultative selling methodologies.

• Product & Design Expertise: Deepening knowledge of Bath Planet's product line, installation processes, and design trends.

• CRM & Sales Operations Training: Enhancing skills in using sales technology for efficiency and data-driven decision-making.

• Territory Management Skills: Developing strategies for effective market penetration and lead conversion within a specific geographic area.

• Potential for Leadership: Opportunities to grow into sales management or specialized roles within the organization.

📝 Enhancement Note: This section highlights potential difficulties and frames them as opportunities for skill development, aligning with the "growth opportunities" aspect of the prompt.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to conducting an in-home sales consultation, from the moment you enter a client's home to the point of closing the sale." (Focus on rapport, needs assessment, solution presentation, objection handling, closing).

• "How do you utilize a CRM system to manage your sales pipeline and ensure you follow up effectively with leads?" (Emphasize data entry, task management, reporting, and proactive follow-up).

• "Walk me through a challenging sales situation you encountered in a previous role and how you resolved it to achieve a positive outcome." (Showcase problem-solving, resilience, and customer-centricity). Company & Culture Questions:

• "What interests you about Bath Planet, and how do you see your skills aligning with our focus on quality and efficient bathroom remodeling?" (Research company values, products, and market position).

• "How do you approach building trust and rapport with homeowners in their personal space?" (Discuss empathy, active listening, and professional conduct).

• "Given our product quality and warranty, how would you leverage these aspects in your sales presentations?" (Demonstrate understanding of value proposition). Portfolio Presentation Strategy:

• Structure Your Case Studies: For each example, clearly outline the problem (client need), your solution (design and sales approach), and the result (deal closed, satisfaction, revenue).

• Quantify Everything Possible: Use numbers and data to illustrate your impact – conversion rates, average deal size, sales volume, etc.

• Show, Don't Just Tell: If possible, use visuals (e.g., before/after design mockups, photos of successful projects you consulted on) to enhance your presentation.

• Highlight CRM Integration: Explain how you used CRM for specific tasks relevant to the case study (e.g., "I scheduled follow-up calls via CRM," "I tracked lead status and updated notes daily").

• Practice Your Pitch: Rehearse your presentation to ensure it flows logically, stays within time limits, and effectively communicates your value.

📝 Enhancement Note: The interview questions are tailored to assess the core competencies of an in-home sales consultant, with a specific emphasis on sales methodology, CRM usage, and understanding the company's value proposition.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided application link on bathplanet.applytojob.com.

• Tailor Your Resume: Highlight specific experience in in-home sales, home improvement, design consultation, and CRM management. Quantify achievements with specific numbers and metrics related to sales performance.

• Prepare Your Portfolio: Gather examples of successful sales consultations, design proposals, and any documentation showcasing your process for lead follow-up and CRM usage. Be ready to discuss these in detail.

• Research Bath Planet: Familiarize yourself with their product offerings, the Good Housekeeping Seal, their one-day remodel approach, and their presence in the Brooklyn/Queens market.

• Practice Your Pitch: Rehearse your consultative sales approach, focusing on how you build rapport, assess needs, present solutions, handle objections, and close deals. Be prepared for role-playing scenarios.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Bath Planet before making application decisions.