In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Bensonhurst, NY (Queens & Brooklyn Territory)

Job Type: Full-Time

Category: Sales Operations / GTM (Field Sales)

Date Posted: June 24, 2026

Experience Level: Mid-Level (2-5 Years)

Remote Status: On-site (Territory-based)

🚀 Role Summary

• This role is a critical component of Bath Planet's Go-To-Market (GTM) strategy, focusing on direct-to-consumer sales within a defined urban territory.

• The In-Home Design Consultant will leverage pre-qualified leads to drive revenue growth through consultative sales processes and effective needs assessment.

• This position requires strong interpersonal skills, a consultative sales approach, and the ability to manage a sales pipeline within a CRM system.

• Success in this role directly contributes to the company's revenue targets by converting inbound leads into closed deals for bathroom remodeling projects.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and compensation structure (commission-based with performance incentives) strongly indicate a sales-focused role within a GTM function. The emphasis on handling pre-qualified leads and closing deals aligns with field sales operations. This role is not a traditional design or operations support role but rather a revenue-generating sales position that requires operational discipline in lead management and CRM usage.

📈 Primary Responsibilities

• Conduct In-Home Consultations: Travel to scheduled appointments within Queens and Brooklyn to meet with pre-qualified homeowners seeking bathroom remodeling solutions.

• Needs Assessment & Technical Evaluation: Accurately assess customer needs, project scope, and technical requirements for bathroom renovations, including tub-to-shower conversions.

• Design Presentation & Solutioning: Develop and present tailored design solutions, showcasing product lines backed by the Good Housekeeping Seal and lifetime warranties.

• Consultative Sales & Closing: Employ consultative selling techniques to build rapport, address customer concerns, and close sales agreements on-site.

• CRM Management & Lead Tracking: Accurately manage lead statuses, update customer information, and track sales activities within the company's CRM platform to ensure efficient pipeline management.

• Territory Growth: Proactively identify opportunities within the assigned territory to expand market penetration and drive consistent sales performance.

• Product Expertise: Maintain a thorough understanding of Bath Planet's product offerings, installation processes, and warranty policies to effectively educate customers.

📝 Enhancement Note: The responsibilities are framed to emphasize the sales operations aspects: lead management within CRM, consultative selling as a process, and territory-based revenue generation. This aligns with typical GTM sales roles that require structured approaches to customer engagement and pipeline management.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent required.

• Associate's or Bachelor's degree in Business, Marketing, Design, or a related field is a plus. Experience:

• 2-5 years of experience in in-home sales, particularly within the home improvement, remodeling, or design consultation sectors.

• Proven track record of meeting or exceeding sales quotas in a commission-based environment.

• Experience in related industries such as windows, siding, roofing, or kitchen remodeling is highly advantageous. Required Skills:

• Consultative Selling: Ability to understand customer needs, build trust, and present solutions that align with homeowner goals.

• In-Home Sales Expertise: Demonstrated experience conducting sales presentations and closing deals in a customer's home environment.

• Design Acumen: A good eye for design and the ability to translate customer preferences into practical, appealing bathroom solutions.

• CRM Proficiency: Experience using CRM systems (e.g., Salesforce, HubSpot, or proprietary CRMs) for lead tracking, pipeline management, and activity logging.

• Negotiation & Closing Skills: Strong ability to negotiate terms and effectively close sales.

• Interpersonal Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly with diverse clientele.

• Rapport Building: Skill in establishing strong, trusting relationships with homeowners.

Preferred Skills:

• Technical Project Assessment: Ability to understand basic technical requirements and constraints of home renovation projects.

• Product Knowledge: Familiarity with bathroom fixtures, materials, and remodeling processes.

• Time Management & Organization: Ability to manage a schedule of appointments effectively across a geographic territory.

• Self-Motivation: A proactive and driven attitude, capable of working independently.

📝 Enhancement Note: The skills list is oriented towards direct sales and customer-facing roles, with a strong emphasis on consultative selling, CRM usage for pipeline management, and rapport building, which are key operational aspects of a successful sales professional.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Metrics: Documented evidence of sales performance, including conversion rates, average deal size, and quota attainment, presented through charts or tables.

• Case Studies of Successful Consultations: Examples of how complex customer needs were identified and met with tailored design solutions, showcasing problem-solving skills and customer satisfaction.

• CRM Usage Examples: (Optional, if applicable) Screenshots or descriptions of how CRM was used to manage leads, track progress, and forecast sales, demonstrating organizational efficiency.

• Design Proposal Examples: Visual representations of design proposals or consultations, illustrating the ability to translate customer vision into actionable plans.

Process Documentation:

• Consultative Selling Process: A clear outline of the steps involved in conducting an in-home consultation, from initial greeting to closing the sale, emphasizing customer engagement and needs discovery.

• Lead Management Workflow: Description of how leads are received, qualified, scheduled, and followed up on, detailing the role of CRM in this process.

• Sales Cycle Management: Explanation of how the entire sales cycle is managed, from initial contact to post-sale follow-up, highlighting efficiency and customer-centricity.

📝 Enhancement Note: For a field sales role, a traditional "operations portfolio" might not be standard. However, the emphasis here is on demonstrating the process and outcomes of their sales activities, which is crucial for evaluating their operational efficiency and effectiveness in managing the sales cycle and customer relationships.

💵 Compensation & Benefits

Salary Range:

• Base Salary: Not explicitly stated, but typical for this role might include a modest base.

• On-Target Earnings (OTE): Expected to reach $100,000+ annually, primarily driven by commission.

• Commission Structure: Strong commission scales with additional performance-based incentives. This suggests significant earning potential for high performers.

Benefits:

• Paid Professional Training: Comprehensive sales training program covering inspection, measuring, custom design, and closing processes.

• Performance-Based Incentives: Additional bonuses or rewards for exceeding sales targets and achieving specific performance metrics.

• Product Line Advantages: Access to a premium product line backed by the Good Housekeeping Seal and a lifetime warranty, providing a strong selling proposition.

• Pre-Qualified Leads: Consistent flow of confirmed, high-intent leads generated by robust marketing efforts, reducing time spent on lead generation and increasing selling time.

Working Hours:

• Full-Time, typically Monday through Friday, with some weekend availability expected due to the nature of in-home sales appointments.

• Hours will be dictated by appointment schedules, requiring flexibility to meet customer availability.

📝 Enhancement Note: The salary is presented as a target OTE, emphasizing the commission-driven nature of the role. Benefits are focused on support for sales success and product advantages, which are key motivators for field sales professionals. The $100,000 figure is presented as a potential earning, acknowledging the commission component.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services / Residential Remodeling

Company Size: Bath Planet operates as a significant player in the home remodeling sector, likely a medium to large enterprise with a franchise or regional structure. The "Bath Planet of Metro NY" entity suggests a localized operation within a larger brand.

Founded: Bath Planet as a brand has been established for some time, known for its specialized, efficient remodeling solutions. The specific founding date of the Metro NY branch is not provided but implies a stable, established market presence.

Team Structure:

• Sales Team: This role is part of a dedicated sales team focused on generating revenue within specific geographic territories.

• Reporting: Likely reports to a Sales Manager or Regional Sales Director who oversees multiple In-Home Design Consultants.

• Cross-functional Collaboration: Will collaborate with marketing (for lead generation), installation teams (for project execution), and customer service.

Methodology:

• Data-Driven Lead Generation: Relies on marketing efforts to generate qualified leads, allowing sales to focus on closing.

• Consultative Sales Process: Emphasizes understanding customer needs and providing tailored solutions rather than high-pressure tactics.

• Efficiency Focus: Promotes one-day remodeling services and efficient sales processes to maximize customer satisfaction and operational throughput.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company culture is likely performance-driven, emphasizing sales results, customer satisfaction, and leveraging a strong brand reputation. The regional structure suggests a balance between corporate standards and local market adaptation.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Mid-Level Field Sales position. It's a direct revenue-generating role focused on individual performance and contribution to territorial sales goals.

Reporting Structure: The In-Home Design Consultant typically reports to a Sales Manager or a Regional Sales Director. This manager is responsible for coaching, performance monitoring, and ensuring adherence to sales processes and targets.

Operations Impact: The primary impact of this role is direct revenue generation. By closing deals, the consultant directly contributes to the company's sales figures, market share, and overall profitability. Effective consultation and accurate project assessment also reduce potential issues downstream for installation and customer service teams.

Growth Opportunities:

• Senior Sales Consultant: Progression to a senior role may involve mentoring new hires or handling more complex/high-value accounts.

• Sales Management: Opportunity to move into a Sales Manager position, overseeing a team of consultants, setting targets, and driving regional performance.

• Specialized Sales Roles: Potential to move into roles focused on specific product lines or commercial sales if the company expands its offerings.

• Operations Management: With significant experience, a transition into broader sales operations or GTM strategy roles could be possible, focusing on process improvement, CRM optimization, or sales enablement.

📝 Enhancement Note: Growth paths are clearly defined within sales, with a potential trajectory into sales leadership or broader operational roles focused on sales enablement and strategy. The emphasis is on building a successful sales career within the home improvement sector.

🌐 Work Environment

Office Type: This role is primarily home-based for administrative tasks and client visits, with potential for regional office support for training, team meetings, or administrative functions. The "Territory-based with regional office support" implies flexibility.

Office Location(s): The primary work area is Queens and Brooklyn, NY. Specific regional office locations for support are not detailed but would likely be accessible within the broader Metro NY area.

Workspace Context:

• Field-Based Operations: The consultant operates independently in the field, managing their own schedule and travel.

• Client Homes: The primary "workspace" is the customer's home, requiring professionalism, adaptability, and strong presentation skills.

• Digital Tools: Reliance on a company-issued CRM and potentially design software accessed via laptop or tablet.

Work Schedule:

• Full-time, demanding flexibility to accommodate customer appointment times, which often include evenings and weekends.

• The schedule is appointment-driven, requiring proactive management of the calendar to ensure consistent lead follow-up and sales activity.

📝 Enhancement Note: The work environment is typical for field sales roles, emphasizing autonomy, customer interaction in their homes, and the need for strong organizational skills to manage a territory and schedule effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone call or video interview to assess basic qualifications, communication skills, and interest in the role.

• In-Depth Interview: A more detailed interview, potentially with a Sales Manager, focusing on sales experience, consultative approach, and understanding of the home improvement market. This may include behavioral questions.

• Role-Playing/Case Study: A simulated in-home sales consultation or a scenario-based question to assess practical sales skills, problem-solving, and presentation abilities.

• Meet the Team (Optional): An opportunity to meet with potential colleagues or leadership to assess cultural fit.

• Final Offer: Based on successful completion of all stages.

Portfolio Review Tips:

• Quantify Achievements: For any sales metrics presented (e.g., quota attainment, conversion rates), ensure they are backed by numbers and clearly demonstrate impact.

• Showcase Consultative Process: Detail the steps taken in a typical consultation, highlighting how customer needs were uncovered, solutions were tailored, and objections were handled.

• Highlight Design Solutions: If possible, include visual examples of successful design projects or proposals that led to sales, showcasing creativity and problem-solving.

• Demonstrate CRM Discipline: Briefly explain how CRM was used to manage pipeline, track progress, and ensure follow-up, demonstrating operational efficiency.

• Focus on Rapport Building: Be prepared to discuss how you build trust and strong relationships with clients, as this is crucial for in-home sales.

Challenge Preparation:

• Mock Consultation: Practice delivering a sales presentation as if you were in a homeowner's living room. Focus on active listening, asking probing questions, and presenting solutions confidently.

• Objection Handling: Prepare responses to common sales objections related to price, timing, or competitor offerings.

• Product Knowledge: Familiarize yourself with common bathroom remodeling options, materials, and benefits to speak knowledgeably.

• Territory Management: Be ready to discuss how you would approach managing a sales territory, scheduling appointments, and prioritizing leads.

📝 Enhancement Note: The interview process and portfolio review are geared towards assessing sales acumen, process execution, and client-facing skills. Portfolio elements should focus on demonstrating sales effectiveness and operational discipline in managing the sales cycle.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for lead management, opportunity tracking, pipeline forecasting, and activity logging. Specific CRM (e.g., Salesforce, HubSpot, or proprietary system) usage is critical.

• Sales Presentation Tools: May include proprietary software for design visualization, quoting, or product configuration.

• Communication Tools: Mobile phone, email, potentially video conferencing tools for remote follow-ups or team meetings.

Analytics & Reporting:

• CRM Reporting: Utilizing CRM dashboards and reports to track personal sales performance, pipeline health, and conversion rates.

• Sales Performance Dashboards: Access to company-level dashboards that track overall sales team performance and territorial results.

CRM & Automation:

• Lead Management Software: The CRM itself will handle much of the lead qualification and assignment process.

• Quoting Software: Potentially integrated with CRM to generate accurate proposals and contracts efficiently.

📝 Enhancement Note: The technology stack is heavily reliant on CRM for sales operations efficiency. Proficiency in these tools is not just preferred but essential for managing the sales process effectively and contributing to data-driven decision-making within the sales team.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting homeowner needs to deliver exceptional service and satisfaction.

• Performance Excellence: A drive to achieve and exceed sales targets through diligent effort and effective sales strategies.

• Integrity & Trust: Upholding ethical sales practices and building lasting relationships based on honesty and reliability.

• Efficiency & Quality: Commitment to delivering high-quality remodeling solutions with an emphasis on efficient, often one-day, installation processes.

• Teamwork: Collaboration with sales, marketing, and installation teams to ensure a seamless customer experience.

Collaboration Style:

• Independent Field Work: Consultants largely work independently in the field, managing their schedules and client interactions.

• Team Support: Regular interaction with sales management for coaching and performance reviews. Collaboration with marketing for lead flow and installation teams for project handoffs.

• Feedback Loops: Openness to feedback on sales performance, customer interactions, and process improvements.

📝 Enhancement Note: The culture emphasizes a blend of individual accountability in sales and collaborative support across departments. The values reflect a commitment to customer satisfaction, quality service, and performance results, which are standard for successful GTM operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Territory Management: Effectively managing time and travel across a large urban territory (Queens & Brooklyn) to maximize appointment density and minimize downtime.

• Closing in a Competitive Market: Navigating a competitive New York metropolitan market for home improvement services, requiring strong value proposition articulation.

• Customer Expectations: Managing homeowner expectations regarding timelines, costs, and design outcomes in potentially complex urban living spaces.

• Adapting to New Products/Processes: Staying current with product updates, new design trends, and evolving sales processes or CRM functionalities.

Learning & Development Opportunities:

• Advanced Sales Training: Opportunities to refine consultative selling, negotiation, and closing techniques.

• Product & Design Workshops: Training on new product lines, design trends, and effective visualization tools.

• CRM & Sales Tech Training: Sessions on maximizing the use of CRM and other sales enablement technologies.

• Mentorship: Potential to learn from experienced sales managers or senior consultants.

📝 Enhancement Note: Challenges are framed around the practicalities of field sales in a dense urban environment. Growth opportunities focus on continuous skill enhancement within the sales domain and potential advancement into leadership or specialized roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to a typical in-home sales consultation, from initial greeting to closing the deal."

  • Preparation: Outline your step-by-step process, emphasizing active listening, needs discovery, solution presentation, objection handling, and closing techniques.

• "How do you manage your sales pipeline and prioritize leads in a territory-based role?"

  • Preparation: Discuss your CRM usage, lead qualification criteria, scheduling strategies, and how you ensure consistent follow-up to maximize conversion rates.

• "Tell me about a time you had to overcome a significant objection from a client during a sales presentation."

  • Preparation: Use the STAR method (Situation, Task, Action, Result) to describe a challenging sales scenario and how you successfully navigated it. Focus on empathy, problem-solving, and maintaining control of the sales process. Company & Culture Questions:

• "What interests you about Bath Planet and our specific product offerings?"

  • Preparation: Research Bath Planet's history, mission, product quality (Good Housekeeping Seal, lifetime warranty), and market position. Articulate how your skills align with their brand.

• "How do you handle working independently and managing your own schedule?"

  • Preparation: Provide examples of your self-discipline, time management skills, and ability to stay motivated without direct supervision.

• "Why are you interested in a commission-based sales role?"

  • Preparation: Express your drive for high earnings, your confidence in your sales abilities, and your understanding that performance directly impacts compensation. Portfolio Presentation Strategy:

• Quantify Success: When discussing past achievements, use specific numbers (e.g., "Exceeded quota by 15% for three consecutive quarters," "Achieved a 40% close rate on qualified leads").

• Focus on Process, Not Just Outcome: Explain how you achieved results. Detail your consultative approach, your CRM utilization, and your problem-solving methods.

• Visual Aids (If Applicable): If you have examples of design proposals or sales reports, present them clearly and concisely, explaining their relevance to the role.

• Enthusiasm and Professionalism: Convey passion for sales and home improvement, maintaining a confident and professional demeanor throughout.

📝 Enhancement Note: Interview preparation advice is tailored to assess a candidate's sales process, CRM discipline, and ability to perform effectively in a field sales environment. The focus is on demonstrating both sales acumen and operational efficiency in managing their territory and client interactions.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on Bath Planet's careers portal.

• Resume Optimization: Tailor your resume to highlight direct sales experience, achievements in home improvement or related industries, and proficiency with CRM systems. Use keywords like "in-home sales," "consultative selling," "design consultation," and "revenue generation."

• Portfolio Preparation: Gather any quantifiable sales achievements, examples of successful client consultations, or descriptions of your sales process and CRM usage. Be ready to discuss these confidently.

• Interview Practice: Rehearse answers to common sales interview questions, focusing on demonstrating your consultative approach, problem-solving skills, and ability to close deals. Practice mock consultations.

• Company Research: Thoroughly research Bath Planet, its products, its market position in Metro NY, and its brand reputation (e.g., Good Housekeeping Seal). Understand their value proposition to homeowners.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.