Greece,NY Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Rochester, NY (500 Greece Ridge Center Dr)

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 19, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Key responsibilities include building strong customer relationships through personalized design consultations and ensuring the quality and timely completion of framing orders.

• The position also involves maintaining store standards, contributing to inventory management, and executing operational procedures to support overall store performance.

• Successful candidates will leverage their sales acumen and operational skills to drive custom framing sales and uphold brand standards.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a hybrid role involving direct customer interaction, sales, and general retail operations, not solely production. The emphasis on "personal designer" and "building relationships" points to a consultative sales approach within the framing service.

📈 Primary Responsibilities

• Customer Consultation & Sales:

  • Engage customers to understand their framing needs, offering expert advice and design solutions using the "Elevated ABC Deliver" methodology.
  • Drive custom framing sales by effectively communicating product benefits, options, and value propositions.
  • Build and maintain strong customer relationships to foster repeat business and positive word-of-mouth referrals.

• Order Fulfillment & Quality Assurance:

  • Accurately measure artwork and select appropriate framing materials, matting, and glazing.
  • Operate framing equipment and tools safely and proficiently to produce high-quality custom frames.
  • Ensure all framing orders are completed on time and to established quality standards, meeting customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including visual merchandising and stock levels, in accordance with company guidelines.
  • Assist with SISO (Sales in Store, Order Out) and Directed Replenishment tasks to ensure optimal product availability.
  • Contribute to a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs).

• Customer Service & Support:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.
  • Acknowledge customers promptly and proactively engage to enhance their shopping experience.
  • Support omni-channel processes, including order pickup and online order fulfillment as needed.

• Operational Compliance & Efficiency:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

  • Operate the cash register, execute cash handling procedures accurately, and support shrink and safety programs.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational duties. The emphasis on "personal designer" and "Elevated ABC Deliver" suggests a structured approach to consultative selling for custom framing, requiring candidates to be comfortable with both creative problem-solving and sales targets.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent is typically expected for retail roles; specific higher education is not usually a prerequisite for this position. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Demonstrated ability to build rapport with customers and understand their needs.

• Experience in a role that required attention to detail and adherence to procedures. Required Skills:

• Basic Measuring Skills: Ability to take accurate measurements for framing projects.

• Customer Service Excellence: Proven ability to provide friendly, helpful, and efficient service.

• Sales Aptitude: Comfort and capability in discussing product features, benefits, and closing sales.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and basic computer applications.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Team Collaboration: Ability to work cooperatively with colleagues to achieve store objectives.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, particularly in a specialized department.

• Framing Equipment Operation: Experience operating framing machinery, mat cutters, and glass cutters.

• Sales Experience: Proven track record of selling products or services, especially in a consultative manner.

• Merchandising Skills: Understanding of visual merchandising principles to maintain department appearance.

• Inventory Management Basics: Familiarity with stock management and replenishment processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections suggest a clear preference for candidates with direct framing equipment experience and prior retail sales roles, indicating that while entry-level is possible, prior experience significantly strengthens an application.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Engagement Examples: Documentation or descriptions of how you have successfully engaged customers to understand their needs and provide solutions.

• Sales Achievement Snapshots: Quantifiable examples of sales contributions, particularly in roles involving product or service recommendations.

• Process Adherence Examples: Instances where you have successfully followed established procedures or SOPs to ensure quality and compliance.

• Problem-Solving Scenarios: Case studies or examples of how you have resolved customer issues or operational challenges effectively.

Process Documentation:

• Customer Journey Mapping (Conceptual): Ability to describe the typical customer journey for custom framing, from initial inquiry to order completion, and identify key touchpoints for service excellence.

• Workflow Design (Conceptual): Understanding of sequential steps involved in processing a custom framing order, from consultation and order entry to production and fulfillment.

• Quality Control Measures: Ability to articulate how quality is maintained throughout the framing process, from material selection to final inspection.

📝 Enhancement Note: While a formal portfolio might not be required for this entry-level role, candidates are strongly encouraged to prepare examples demonstrating their customer service, sales, and process-following capabilities. This can be done verbally during interviews or through prepared notes/brief case studies.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $16.25 - $19.10 per hour.

• This range is based on the provided job description for a Part-Time Framer position in Rochester, NY, aligning with entry-level to experienced retail associate compensation in the area. Regional cost of living and retail industry benchmarks were considered. Benefits:

• Core Benefits:

  • 401(k) with employer match: Offers financial planning and retirement savings support.
  • Employee Assistance Program (EAP): Provides confidential counseling and support services.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to healthcare consultations.
  • Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial aid for employees building their families through adoption.

• Additional Perks:

  • Employee Discounts: Significant savings on Michaels products.
  • Partner Discount Programs: Access to discounts with other companies.

• Overtime: This position may be eligible for overtime compensation in accordance with state and local laws.

Working Hours:

• This is a part-time position.

• Work hours include nights, weekends, and early mornings, reflecting typical retail operating schedules. Flexibility is expected to cover various shifts and business needs.

📝 Enhancement Note: The salary range provided is directly from the job posting. The benefits listed are comprehensive and typical for a retail organization of Michaels' size, offering a good mix of financial, health, and professional development support. The "working hours" note emphasizes the need for flexibility common in retail.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest specialty arts and crafts retail chain, operating over 1,300 stores.

Company Size: Large (over 10,000 employees, based on typical retail chain size and Michaels' stated store count). This implies established processes, structured training, and opportunities for advancement within a large corporate framework.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational model.

Team Structure:

• Store-Level Operations: This role is part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a Framing Department Lead/Manager.

• Cross-Functional Collaboration: Operates within the framing department and collaborates with other store associates for general customer service, stocking, and operational tasks. Interaction with other departments (e.g., craft supplies, seasonal) may occur.

• Hierarchical Framework: Operates within a clear reporting structure common in multi-unit retail organizations.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing memorable experiences, particularly through personalized design consultations.

• Standardized Operations: Adherence to Standard Operating Procedures (SOPs) for all aspects of the job, ensuring consistency and compliance.

• Data-Driven Merchandising: Utilizes programs like SISO and Directed Replenishment for inventory management and stock optimization.

• Safety & Compliance Focus: Strong emphasis on safety protocols and adherence to legal and company requirements.

Company Website: www.michaels.com

📝 Enhancement Note: The company's large scale and long history suggest a stable work environment with established operational frameworks. The culture likely emphasizes customer engagement, teamwork, and adherence to brand standards. The "Methodology" section is inferred from the responsibilities and company description, focusing on how operations are likely managed.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career position within retail operations, specifically focused on the custom framing service. It's a hands-on role requiring direct customer interaction and operational execution.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a Framing Department Supervisor/Lead. The structure is hierarchical, common in retail environments.

Operations Impact:

• Directly influences customer satisfaction and loyalty through high-quality framing services and positive interactions.

• Contributes to store revenue targets through custom framing sales and general merchandise sales.

• Upholds store operational standards, impacting efficiency, safety, and brand image.

• Plays a role in inventory accuracy and shrink reduction through diligent stock management and cash handling. Growth Opportunities:

• Within Framing Specialization: Potential to advance to a Framing Department Lead or Manager role, taking on more responsibility for sales, team supervision, and operational management of the framing department.

• Cross-Departmental Advancement: Opportunity to move into other retail roles within the store, such as Visual Merchandising, Inventory Specialist, or Key Holder positions.

• Management Track: Progression to Assistant Store Manager or Store Manager roles, requiring broader retail management experience and leadership skills.

• Skill Development: Continuous learning in custom framing techniques, sales consultation, customer relationship management, and retail operations.

📝 Enhancement Note: The growth path is clearly defined within the retail structure, offering opportunities for specialization in framing or broader retail management. The role serves as a foundational stepping stone for individuals looking to build a career in retail operations.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the sales floor and the dedicated framing department within a Michaels store.

Office Location(s): Rochester, NY (500 Greece Ridge Center Dr). This is a specific retail store location.

Workspace Context:

• Customer-Facing Areas: Work is primarily performed in climate-controlled public retail spaces, interacting directly with customers.

• Framing Shop: This area contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Stock Rooms: Some stock rooms may not be climate-controlled, and outdoor work may be required during truck un-loading.

• Collaborative Environment: The role requires constant interaction with customers and collaboration with fellow store associates to ensure smooth operations and excellent service.

Work Schedule:

• Part-time schedule.

• Requires flexibility to work nights, weekends, and early mornings, as dictated by store operating hours and customer traffic patterns.

📝 Enhancement Note: The environment is dynamic and fast-paced, typical of a retail setting. Candidates should be comfortable with standing for long periods, physical tasks, and working varied shifts, including weekends and evenings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review followed by an initial screening interview to assess basic qualifications and cultural fit.

• In-Person Interview: A more in-depth interview at the store location, likely with the Store Manager or Assistant Manager. This will involve behavioral questions, situational scenarios, and a discussion of your experience.

• Skills Assessment: May include a practical demonstration of measuring skills or a discussion about operating framing equipment if you have prior experience.

• Customer Interaction Simulation: You might be asked to role-play a customer interaction scenario to assess your sales and customer service approach.

• Final Interview/Offer: Depending on the store's hiring process, there may be a final interview or a direct offer following the primary interview.

Portfolio Review Tips:

• Verbal Case Studies: Be prepared to verbally describe specific instances where you excelled in customer service, sales, problem-solving, or process adherence.

• Highlight Sales & Customer Service: Focus on examples demonstrating how you built customer relationships, recommended products/services, and achieved sales goals.

• Process Adherence Examples: Share instances where you followed instructions precisely, maintained quality standards, or contributed to a safe and organized work environment.

• Quantify Achievements: Whenever possible, use numbers to describe your impact (e.g., "increased customer satisfaction scores by X%", "assisted Y customers per shift," "processed Z framing orders per week").

Challenge Preparation:

• Customer Scenario: Practice how you would handle a customer needing custom framing for a valuable or sentimental item. Consider how you would guide them through the design process.

• Sales Pitch: Be ready to articulate the value of Michaels' custom framing services and why a customer should choose them over alternatives.

• Operational Question: Prepare for questions about how you would maintain a clean and organized workspace or handle a rush of customer orders.

📝 Enhancement Note: For this role, a formal portfolio is unlikely to be required. However, candidates should prepare to discuss their experience using the STAR method (Situation, Task, Action, Result) and be ready to showcase their customer-centric approach and operational awareness.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: To process transactions, manage customer orders, and handle cash.

• Framing Equipment: Mat cutters, glass cutters, framing tools (e.g., underpinner, staple gun), heat presses.

• Measuring Tools: Tape measures, rulers, calipers.

• Computer & Internet Access: For basic computer skills, accessing company portals, and potentially online training.

Analytics & Reporting:

• While direct analytics tools are unlikely for this role, understanding basic sales metrics (e.g., sales per hour, average transaction value) is beneficial.

• Familiarity with store systems for inventory tracking (e.g., SISO, Directed Replenishment). CRM & Automation:

• The POS system likely has basic CRM functionalities for customer order history and contact information.

• Understanding of how company programs and SOPs automate certain processes (e.g., truck unloading standards, replenishment logic).

📝 Enhancement Note: Proficiency with basic retail technology, particularly POS systems and measuring tools, is essential. Experience with specialized framing equipment is a significant advantage. The role does not typically require advanced CRM or automation tool expertise.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to create memorable experiences.

• Creativity & Inspiration: Fostering a passion for arts and crafts, encouraging creative solutions for customers.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets professional standards.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support a positive work environment.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking responsibility for actions.

• Efficiency & Organization: Maintaining a clean, organized workspace and efficient operational processes.

Collaboration Style:

• Service-Oriented: Associates work together to ensure all customers receive prompt and helpful service across departments.

• Process-Driven: Collaboration often involves following established procedures for tasks like stocking, merchandising, and order fulfillment.

• Supportive: Team members are expected to assist each other, especially during peak times or when specific expertise is needed (e.g., from a framing specialist).

• Communication: Open communication is encouraged for operational updates, customer needs, and problem-solving.

📝 Enhancement Note: The culture is likely centered around customer engagement, creativity, and a strong work ethic within a structured retail environment. Team members are expected to be collaborative and uphold company values in their daily interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, order production, general store duties, and stocking tasks simultaneously.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design limitations for custom framing.

• Physical Demands: Standing for extended periods, lifting heavy items, and working with specialized tools.

• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout the year.

• Learning Curve: Mastering framing equipment operation and design principles can be challenging for new entrants.

Learning & Development Opportunities:

• Custom Framing Expertise: Develop advanced skills in mat cutting, frame assembly, design principles, and material selection.

• Sales & Consultation Skills: Enhance consultative selling techniques, customer relationship management, and upselling/cross-selling strategies.

• Retail Operations Knowledge: Gain a broader understanding of retail management, inventory control, visual merchandising, and loss prevention.

• Product Knowledge: Become an expert on the wide range of art and craft supplies offered by Michaels.

• Career Advancement: Potential to progress into leadership roles within the store or specialized departments.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills, enhance sales acumen, and gain broad retail operational experience, paving the way for career growth within the organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unsure about their framing design?"

• Sales & Consultation: "How would you approach selling custom framing to a customer who initially only came in for supplies?" or "What are the key elements of a good custom framing consultation?"

• Problem-Solving: "Tell me about a time you had to deal with a difficult situation at work. How did you resolve it?" or "What would you do if a framing order was delayed?"

• Operational Efficiency: "How do you ensure accuracy when performing tasks like measuring or cash handling?" or "What steps would you take to maintain an organized workspace?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you contribute to a positive team environment?"

• "What does 'customer-centric' mean to you?" Portfolio Presentation Strategy:

• Verbalize Successes: Be ready to verbally walk through 2-3 key experiences that showcase your customer service, sales, and operational skills.

• STAR Method: Structure your answers using the STAR method to provide clear, concise, and impactful examples.

• Focus on Impact: Emphasize the results of your actions and how you contributed positively to the customer experience or business objectives.

• Enthusiasm for Craft: Convey genuine interest in art, crafts, and helping customers bring their creative visions to life through framing.

📝 Enhancement Note: Interviews will likely focus on behavioral questions assessing customer service, sales ability, and operational diligence. Candidates should prepare specific examples using the STAR method and demonstrate enthusiasm for the role and the company's mission.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link: Complete the online application form thoroughly and accurately.

• Tailor your resume for operations roles: Highlight any experience in customer service, sales, retail, or hands-on production/crafting. Use keywords from the job description like "custom framing," "customer service," "sales," "measuring skills," and "operational procedures."

• Prepare for behavioral and situational questions: Think of specific examples from your past work or life experiences that demonstrate your ability to handle customer interactions, solve problems, and follow instructions.

• Research Michaels and its framing services: Understand the company's brand, mission, and the value proposition of its custom framing department to articulate your interest and fit.

• Practice articulating your skills: Be ready to discuss your experience with measuring, operating equipment (if applicable), and your approach to customer consultations and sales during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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