Graphic Designer (Day shift)

📍 Job Overview

Job Title: Graphic Designer (Day shift)

Company: National Pen

Location: Tunis, Tunisia

Job Type: Full time

Category: Creative & Design Operations

Date Posted: 2026-06-10T08:34:09

Experience Level: 5-10 years

Remote Status: Hybrid (Remote OK)

🚀 Role Summary

• Execute and advance the Pens.com digital design strategy across all key touchpoints, including website, social media, email marketing, and digital advertising campaigns.

• Collaborate cross-functionally with marketing, product, copy, brand, and UX teams to ensure design initiatives are strategically aligned with overarching business objectives and brand identity.

• Drive innovation by staying current with emerging digital design trends, technologies, and best practices, applying this knowledge to elevate creative output.

• Contribute to the brand's marketing and advertising efforts through impactful and engaging visual design solutions that resonate with target audiences.

• Act as a conceptual design thinker, capable of developing original graphics and transforming creative concepts into production-ready files with a high degree of craft and attention to detail.

📝 Enhancement Note: This role, while titled "Graphic Designer," has significant overlap with operational responsibilities in a digital marketing context. The emphasis on strategy execution, cross-functional collaboration, and delivering production-ready assets for various digital channels positions this as a hybrid creative operations role. The requirement for managing projects, presenting design thinking, and staying updated on trends points to a need for proactive operational management of creative output.

📈 Primary Responsibilities

• Develop and refine digital design assets for the Pens.com website, ensuring a cohesive and engaging user experience that aligns with brand guidelines and conversion goals.

• Create compelling visual content for social media channels, adapting designs to platform-specific best practices and audience engagement strategies.

• Design effective email marketing campaigns, focusing on visual hierarchy, clear calls-to-action, and brand consistency to drive open and click-through rates.

• Produce high-impact digital advertising creative, including banner ads and other digital media assets, optimized for performance and audience targeting.

• Collaborate closely with the Art Director and other creative team members to brainstorm concepts, review designs, and ensure a consistent brand voice and visual identity across all digital platforms.

• Translate complex design problems into simple, elegant, and pixel-perfect visual solutions, demonstrating a deep understanding of design theory, color, typography, and composition.

• Manage multiple design projects simultaneously from concept to completion, ensuring timely delivery and maintaining exceptional quality standards within a fast-paced environment.

• Present design concepts and rationale to stakeholders, articulating design thinking and incorporating feedback effectively to achieve desired outcomes.

📝 Enhancement Note: The responsibilities listed are standard for a digital graphic designer but are enhanced here to emphasize the operational aspects. The focus on "executing strategy," "collaborating with cross-functional teams," and "delivering production-ready files" highlights the need for project management and process adherence, which are core to operations roles. The mention of adapting designs to platform best practices and optimizing for performance also suggests an operational understanding of digital marketing effectiveness.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Graphic Design, Visual Communications, or a closely related field. Equivalent practical experience will also be considered.

Experience: 5+ years of professional experience in digital graphic design, with a proven track record in website design, social media content creation, email marketing visuals, and digital advertising creative development.

Required Skills:

• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design creation, manipulation, and prototyping.

• Strong understanding of User Experience (UX) design principles and best practices, with the ability to apply them to digital interfaces.

• Exceptional visual storytelling skills, demonstrated through effective use of color theory, image selection, typography, and composition.

• Proven ability to develop original concepts and graphics, translating ideas into engaging and impactful designs.

• Excellent communication and presentation skills, with the ability to clearly articulate design choices and rationale to technical and non-technical stakeholders.

• Strong project management capabilities, including the ability to manage multiple projects, prioritize tasks, and meet deadlines in a dynamic environment.

• Detail-oriented approach with a commitment to producing pixel-perfect, high-quality design output.

• Experience working effectively in a remote or hybrid setting, demonstrating strong time management and collaboration skills across different time zones. Preferred Skills:

• Experience with Adobe Xpress, Canva, and JIRA for collaborative workflows and project tracking.

• Familiarity with HTML/CSS or other web development languages to understand design implementation constraints.

• Experience in a direct-to-consumer (DTC) or e-commerce environment.

• Leadership experience or demonstrated potential for leading design initiatives.

📝 Enhancement Note: The requirement for "strong leadership skills" for a Graphic Designer role, coupled with the "5+ years of experience" and "reporting to Art Director," suggests this role may involve some level of mentorship or project leadership within the design team, leaning into operational management of creative tasks and potentially guiding junior designers. The emphasis on remote work experience and time zone management also points to an operational consideration for distributed team collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong online portfolio showcasing a diverse range of digital design projects, including website design, social media campaigns, email marketing, and digital advertising.

• Each project within the portfolio must clearly articulate your specific role, the design challenges faced, the conceptual thinking applied, and the measurable impact or outcome.

• Demonstrations of proficiency in both conceptual design and the execution of production-ready files.

• Evidence of problem-solving skills through design, showcasing how you translated complex requirements into elegant visual solutions. Process Documentation:

• Ability to document and articulate design workflows, from brief to final delivery, highlighting efficiency improvements or key process steps.

• Experience in managing design assets and ensuring brand consistency across various digital platforms through structured processes.

• Familiarity with project management tools (like JIRA) to track design tasks, timelines, and collaboration, indicating process adherence.

• Understanding of how design processes integrate with broader marketing and GTM (Go-To-Market) operational workflows.

📝 Enhancement Note: For a creative role with operational undertones, a robust portfolio is critical. The emphasis on "clearly discuss your role on each project" and "design thinking" indicates that the hiring team will assess not just the visual output but also the candidate's strategic and operational approach to design problem-solving and project execution. The preference for JIRA suggests familiarity with agile or structured project management methodologies common in operations.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced Graphic Designers in Tunis, Tunisia, with a focus on digital design and 5+ years of experience, a competitive annual salary range would likely fall between TND 30,000 - TND 55,000. This estimate considers the cost of living in Tunis, the demand for specialized digital design skills, and the company's international presence.

Benefits:

• Full-time employment with a stable, established company (National Pen, a Cimpress brand).

• Opportunities for internal development and career advancement through internal mobility and promotions.

• Comprehensive health and wellness benefits package (details typically provided during the interview process).

• Paid time off, including vacation, holidays, and sick leave.

• Professional development opportunities, including training and potential for attending industry events.

• Access to a collaborative and innovative work environment.

Working Hours: Standard day shift hours, approximately 40 hours per week, with potential for flexibility depending on project demands and remote work arrangements. The role requires managing time zones for key connection points with global teams.

📝 Enhancement Note: Salary range is an estimation based on general knowledge of professional roles in Tunisia and the specified experience level. Actual compensation will depend on the candidate's specific qualifications, interview performance, and negotiation. The benefits highlight typical offerings for full-time roles, with a specific emphasis on career growth which is a key draw for operations-minded professionals. The working hours note the remote aspect and time zone management, which are crucial operational considerations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Promotional Products Manufacturing and E-commerce. National Pen is a significant player in providing personalized promotional items, leveraging a global operational network.

Company Size: Large (Cimpress, the parent company, is publicly traded and a global leader in mass customization). National Pen operates with a substantial international footprint, suggesting robust operational structures.

Founded: National Pen has over 56 years of experience, indicating a long-standing presence and established operational frameworks. Cimpress was founded in 1994.

Team Structure:

• The Graphic Designer will be part of the Creative Team, reporting to the Art Director.

• This team likely collaborates closely with Marketing, Product, Copy, Brand, and UX departments, indicating a highly cross-functional operational environment.

• The global presence of Pens.com means potential collaboration with teams across North America, Europe, Africa, and Asia. Methodology:

• Data-driven decision-making is implied through the focus on digital strategy, advertising campaigns, and measuring impact.

• Workflow optimization is essential, given the need to manage multiple projects, deliver production-ready files, and work across different touchpoints and potentially remote teams.

• Automation and efficiency are likely valued, especially in a large, global e-commerce operation aiming for scale and cost-effectiveness.

Company Website: www.PENS.com

📝 Enhancement Note: The company context is derived from the provided description. Its size and industry suggest a need for structured operational processes and a focus on efficiency, which would be attractive to operations professionals. The emphasis on "Customers-First" and "Continuous Improvement" aligns with operational philosophies centered on service and iterative enhancement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to senior Graphic Designer, requiring significant experience (5+ years) and the ability to operate with a degree of autonomy. In an operations context, this means the individual is expected to manage their workload efficiently, contribute to process improvements, and potentially mentor junior team members.

Reporting Structure: Reports to the Art Director. This implies a clear hierarchy within the creative function, with opportunities to learn from senior leadership and contribute to strategic creative direction.

Operations Impact: The Graphic Designer's work directly impacts customer engagement, brand perception, and conversion rates across digital channels. Effective design is crucial for the operational success of marketing campaigns and the overall e-commerce strategy.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of digital design, UI/UX, or motion graphics.

• Leadership Development: Progress to a Senior Graphic Designer, Lead Designer, or even Art Director role, with opportunities to manage projects and teams.

• Cross-Functional Transition: Leverage design expertise to move into roles focused on marketing operations, campaign management, or digital strategy within the broader organization.

• Continuous Learning: Access to professional development, training, and industry insights to stay ahead of design and technology trends.

📝 Enhancement Note: The growth opportunities are framed to appeal to individuals with an operations mindset, emphasizing not just creative advancement but also the potential for broader operational roles and strategic impact. The mention of "process improvements" and "managing projects" aligns with operational career trajectories.

🌐 Work Environment

Office Type: The role is described as "Day shift" and located in Tunis, Tunisia, at Immeuble Panorama, Rue de la Bourse, les berges du Lac II. While the job posting mentions "Remote OK" and "experience working in a remote setting," the primary location suggests a hybrid or on-site component is expected for core collaboration and team integration.

Office Location(s): Tunis, Tunisia, with specific address provided. The company has a global network of facilities.

Workspace Context:

• A hybrid work environment is likely, allowing for remote flexibility while maintaining in-office collaboration.

• Access to industry-standard design software and technology is a given.

• Collaboration with a diverse, international team, potentially across different time zones, necessitates strong communication and project management tools.

• The physical office in Tunis provides a hub for team meetings, brainstorming sessions, and in-person collaboration when needed.

Work Schedule: Standard day shift hours (approx. 40 hours/week) are expected. The "Remote OK" status and mention of managing time zones suggest a need for flexibility to accommodate crucial meetings with international colleagues, aligning with operational needs for global coordination.

📝 Enhancement Note: The description implies a hybrid work model. For operations professionals, understanding the balance between remote flexibility and in-office collaboration is key. The mention of managing time zones is a critical operational component for global teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess relevant experience, skills, and qualifications.

• Technical Assessment: A design challenge or portfolio review session with the Art Director or design team to evaluate creative skills, design thinking, and problem-solving abilities. Expect to discuss your role and process for specific projects.

• Cross-functional Interviews: Meetings with members of marketing, product, or UX teams to assess collaboration skills and understanding of business objectives.

• Final Interview: Discussion with hiring management to evaluate cultural fit, leadership potential, and overall alignment with company values.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your experience in website design, social media, email marketing, and digital advertising.

• Quantify Impact: Whenever possible, include metrics or results achieved through your designs (e.g., increased engagement, conversion rates, click-through rates).

• Explain Your Process: Be prepared to walk through your design thinking, from initial brief and research to concept development, iteration, and final execution. Clearly define your specific contributions.

• Highlight Problem-Solving: Showcase how you addressed design challenges and arrived at effective solutions, emphasizing your attention to detail and craft.

• Showcase Versatility: Demonstrate your ability to adapt your style and approach to different platforms and campaign objectives.

Challenge Preparation:

• Understand the Brief: Carefully analyze any design challenge provided, identifying key objectives, target audience, and constraints.

• Focus on Strategy: Think about the "why" behind your design choices, not just the "what." How does your design support business goals?

• Time Management: Practice completing design tasks within a given timeframe, simulating interview conditions.

• Presentation Skills: Prepare a concise and compelling presentation of your work, clearly articulating your design rationale and process.

📝 Enhancement Note: The interview and portfolio review process is tailored to highlight the operational aspects of a creative role. The emphasis on "design thinking," "process," "problem-solving," and "quantifying impact" are key indicators for operations-focused candidates.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Essential for graphic design, photo editing, and layout. Proficiency in Photoshop, Illustrator, and InDesign is expected.

• Figma: Critical for UI/UX design, prototyping, and collaborative design workflows.

• Adobe Xpress: Preferred, indicating a potential need for faster content creation or template-based design.

Analytics & Reporting:

• While not explicitly listed as a requirement for the designer, understanding how designs perform is key. Familiarity with analytics platforms (e.g., Google Analytics) to interpret design impact would be beneficial.

• JIRA: Preferred, for project tracking, workflow management, and agile development processes. This tool is fundamental in many operations environments.

CRM & Automation:

• No direct CRM or automation tools are listed as primary requirements for this role, but an understanding of how design assets integrate into marketing automation platforms (e.g., for email campaigns) is advantageous.

📝 Enhancement Note: The explicit mention of design tools like Adobe Creative Suite and Figma, along with project management tools like JIRA, provides a clear picture of the technology stack. For operations professionals, familiarity with JIRA is a significant plus, indicating alignment with workflow management and agile methodologies.

👥 Team Culture & Values

Operations Values:

• Customers-First: A commitment to creating designs that enhance customer experience and deliver impactful solutions, aligning with operational goals of customer satisfaction.

• Continuous Improvement: Embracing growth and innovation in design practices, open communication, and adapting to evolving digital trends, mirroring an operational focus on optimization.

• Goal-Oriented: Setting clear design objectives and executing them with discipline to achieve measurable results, reflecting an operational emphasis on KPIs and outcomes.

• Integrity: Upholding ethical standards in design, ensuring responsibility towards brand values, products, and people, which translates to reliable and trustworthy creative output.

• People-Centric: Valuing teamwork, celebrating diversity, recognizing contributions, and encouraging growth within the creative team, fostering a collaborative operational environment.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with marketing, product, copy, brand, and UX teams to ensure cohesive campaign execution and brand alignment.

• Feedback Exchange: Openness to constructive criticism and iterative design processes, essential for refining creative output and ensuring it meets business needs.

• Knowledge Sharing: Contributing to a team environment where design trends, software tips, and best practices are shared to elevate collective skill and efficiency.

📝 Enhancement Note: The company values are explicitly stated and are highly relevant to an operations-focused candidate. These values emphasize efficiency, results, continuous improvement, and collaboration, which are core tenets of operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Brand Consistency: Ensuring innovative designs remain aligned with established brand guidelines and strategic objectives across diverse digital touchpoints.

• Adapting to Rapid Digital Trends: Continuously updating design skills and knowledge to keep pace with the fast-evolving digital landscape and emerging technologies.

• Managing Global Stakeholder Expectations: Collaborating effectively with international teams and stakeholders across different time zones and cultural contexts.

• Delivering High-Quality Output Under Pressure: Maintaining exceptional design standards and meticulous attention to detail while working within tight deadlines and fast-paced project cycles.

Learning & Development Opportunities:

• Specialized Design Training: Opportunities to attend workshops, webinars, and courses focused on advanced digital design techniques, UI/UX, and emerging design tools.

• Industry Conferences: Potential to attend design and marketing conferences to gain insights into industry best practices and network with professionals.

• Mentorship Programs: Access to guidance from senior designers and art directors to foster career growth and skill development.

• Cross-Departmental Exposure: Opportunities to understand the operational workflows of marketing, product, and UX teams, broadening your business acumen.

📝 Enhancement Note: Framing challenges and growth opportunities emphasizes the dynamic nature of the role and the company's commitment to employee development. This appeals to operations professionals who thrive on problem-solving and continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance creative exploration with strict brand guidelines. How did you ensure both were met?" (Focus on process, compromise, and strategic alignment).

• "How do you stay current with digital design trends, and how have you incorporated new techniques or technologies into your work?" (Highlight continuous learning and proactive adaptation).

• "Walk us through a digital design project from conception to final delivery. What was your role, what were the challenges, and what was the outcome?" (Prepare a case study emphasizing your process, problem-solving, and impact).

• "How do you approach designing for different digital platforms (website, social, email, ads) to optimize for user engagement and business objectives?" (Demonstrate strategic thinking and platform-specific understanding). Company & Culture Questions:

• "How do your personal values align with Pens.com's core values (Customers-First, Continuous Improvement, Goal-Oriented, Integrity, People-Centric)?" (Relate your experience and work ethic to their stated values).

• "How do you collaborate with non-design teams (e.g., marketing, product, UX) to achieve project goals?" (Provide examples of cross-functional communication and teamwork).

• "Describe a situation where you had to present your design work to stakeholders who had differing opinions. How did you manage the discussion and reach a resolution?" (Showcase communication, negotiation, and stakeholder management skills). Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the objective, your role, the problem you solved, your design process, and the results achieved.

• Highlight Your "Why": Explain the strategic thinking behind your design decisions. Why did you choose a particular color, typography, or layout?

• Showcase Production Readiness: Demonstrate your ability to deliver polished, pixel-perfect files ready for implementation.

• Be Concise and Engaging: Practice your presentation to be clear, efficient, and captivating. Be ready to answer detailed questions about your process and choices.

📝 Enhancement Note: These interview questions are designed to probe beyond basic design skills, focusing on strategic thinking, operational execution, and collaboration – key attributes for operations roles.

📌 Application Steps

To apply for this Graphic Designer position:

• Submit your application through the provided link on Oracle Cloud HCM.

• Tailor Your Resume: Highlight your 5+ years of digital design experience, proficiency in Adobe Creative Suite and Figma, and any experience with JIRA or other project management tools. Emphasize your ability to deliver production-ready files and your understanding of UX principles.

• Curate Your Portfolio: Ensure your online portfolio clearly showcases your work in website design, social media, email marketing, and digital advertising. For each project, be prepared to discuss your specific role, design thinking, challenges, and any measurable outcomes.

• Prepare Your Narrative: Practice articulating your design process and rationale for key projects. Be ready to answer questions about your problem-solving approach and how you collaborate with cross-functional teams.

• Research Pens.com: Familiarize yourself with the company's products, brand, and values. Consider how your design skills can contribute to their customer-first and goal-oriented approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.