Full Time Senior Framer

📍 Job Overview

Job Title: Full Time Senior Framer

Company: Michaels Stores

Location: Chicago-2490 N Elston Ave, Chicago, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-05-10

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build relationships through personalized custom framing solutions.

• Achieve sales and production targets by effectively managing the custom framing process from consultation to completion.

• Provide leadership and support in the absence of the Framing Manager, including team member training and KPI achievement.

• Maintain a high standard of store presentation, including the ready-made frame department, SISO, and directed replenishment.

• Ensure exceptional customer service throughout the shopping experience, from product location to checkout.

📝 Enhancement Note: This role is situated within a retail environment, specifically focusing on the custom framing department. The "Senior" title suggests a level of expertise and potential for leadership, requiring not only skilled execution of framing tasks but also the ability to guide and train other team members. The emphasis on "Elevated ABC Deliver" indicates a specific sales methodology focused on building customer relationships and offering tailored solutions.

📈 Primary Responsibilities

• Execute Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

• Engage customers using the Elevated ABC Deliver methodology to build relationships and create memorable custom framing solutions.

• Meet or exceed established sales and production Key Performance Indicators (KPIs).

• Provide lead support and guidance to the team in the absence of the Framing Manager.

• Act as a resource for other team members, offering assistance and conducting training on framing processes and customer service standards.

• Support the Framing Manager in driving the achievement of all departmental KPIs.

• Complete custom framing orders with a focus on high-quality craftsmanship and timely delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as SISO (Sales In, Stock Out) and Directed Replenishment areas.

• Deliver friendly and efficient customer service, assisting customers in finding products and offering solutions.

• Ensure a well-merchandised and fully stocked store environment to enhance the customer shopping experience.

• Provide a fast and friendly checkout experience, adhering strictly to cash handling standards and procedures.

• Support company-wide shrink and safety programs to maintain a secure and healthy work environment.

• Foster positive interactions with colleagues, promoting respect, positivity, and commitment to organizational values and vision.

• Participate actively in truck un-loading and stocking processes to ensure adherence to truck standards and budget compliance.

• Operate the cash register accurately and efficiently, adhering to all cash handling policies.

• Greet and acknowledge customers, assist with product location, and provide effective solutions to their needs.

• Engage customers about the benefits of the Rewards program and facilitate new enrollments.

• Educate customers on the Voice of Customer (VOC) survey to gather feedback and drive continuous improvement.

• Assist with and support Omni channel processes, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a dual focus on hands-on custom framing execution and customer-facing sales and service. The "Senior" aspect is reinforced by the expectation to act in a lead capacity, train others, and support management in driving departmental KPIs. The mention of specific programs like "Elevated ABC Deliver," "SISO," "Directed Replenishment," and "Voice of Customer" indicates a structured operational framework.

🎓 Skills & Qualifications

Education: Not specified, but a strong understanding of basic math and measurement is implied.

Experience: 2-5 years of experience in a relevant role, with a focus on custom framing, retail sales, or customer service.

Required Skills:

• Basic computer skills for order processing and system navigation.

• Proficient measuring skills for accurate custom framing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication abilities.

• Experience with cash handling and point-of-sale (POS) systems.

• Ability to work independently and as part of a team, demonstrating leadership potential.

Preferred Skills:

• Prior retail experience, particularly in a custom framing or art-related environment.

• Proven experience in selling products and/or services directly to customers, with a consultative approach.

• Familiarity with merchandising principles and visual presentation standards.

• Experience in training or mentoring junior team members.

• Knowledge of inventory management and stock replenishment processes.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills related to framing and customer interaction. While formal education isn't specified, the "Senior" title and leadership responsibilities suggest a need for practical experience and a foundational understanding of retail operations and customer engagement strategies. The physical requirements are significant and should be carefully considered by candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful custom framing projects, showcasing complexity, quality, and customer satisfaction.

• Examples of how you've contributed to sales targets or improved production efficiency within a framing or retail context.

• Evidence of understanding and adherence to Standard Operating Procedures (SOPs) in previous roles.

Process Documentation:

• Case studies or examples of how you have managed the custom framing workflow from initial customer consultation to final product delivery.

• Documentation of any instances where you have trained or mentored colleagues on framing techniques, customer service, or operational processes.

• Examples illustrating your ability to maintain departmental standards, including merchandising, stock management, and cleanliness.

📝 Enhancement Note: While a formal portfolio might not be explicitly requested, candidates should be prepared to discuss their experience through the lens of process and system application. This includes demonstrating their understanding of workflow management, quality control in framing, customer interaction protocols, and adherence to company standards. Highlighting instances of leadership, training, and sales success will be crucial.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts

• Additional benefits as detailed at mikbenefits.com

Working Hours: Full-time, with potential for nights, weekends, and early mornings. The role requires 40 hours per week.

📝 Enhancement Note: The salary range is competitive for a senior retail position with specialized skills. The inclusion of comprehensive benefits like health insurance, PTO, and tuition assistance reflects Michaels' commitment to employee well-being and development, making it an attractive offer for full-time employees. The working hours indicate a need for flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: The Michaels Companies operates over 1,300 stores in North America, indicating a large, established retail footprint. This scale suggests structured operations, established processes, and opportunities for career progression within a significant organization.

Founded: 1973, with headquarters in Irving, Texas. This long history points to a stable company with deep roots in the creative and crafting market.

Team Structure:

• The Senior Framer will likely be part of a store's retail team, reporting to a Framing Manager.

• They will collaborate closely with other store associates, including sales floor staff and potentially stockroom personnel.

• The role involves direct customer interaction and cross-functional support within the store's operational framework.

Methodology:

• Emphasis on "Elevated ABC Deliver" for customer engagement and sales.

• Adherence to Standard Operating Procedures (SOPs) for consistency and compliance.

• Focus on Key Performance Indicators (KPIs) for measuring sales, production, and operational efficiency.

• Utilization of Omni channel processes to provide a unified customer experience.

• Data-driven feedback through Voice of Customer (VOC) surveys to inform improvements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts retail space, fostering a culture of creativity and celebration. The company's size and longevity suggest a well-defined operational structure and a commitment to customer experience. The emphasis on specific sales and operational methodologies indicates a structured approach to retail management.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level position within the retail operations spectrum, specifically focused on custom framing. It requires a blend of technical framing skills, sales acumen, and customer service expertise, with a component of leadership and team support.

Reporting Structure: The Senior Framer typically reports to the Framing Manager, who oversees the custom framing department's operations, sales, and team performance. The Senior Framer may also take direction from the Store Manager.

Operations Impact: The Senior Framer directly impacts store revenue through custom framing sales and contributes to overall store profitability by ensuring efficient production, quality service, and effective inventory management. Their ability to build customer relationships and provide exceptional service also enhances customer loyalty and contributes to the store's reputation.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in custom framing techniques, material knowledge, and advanced production methods. Develop proficiency in sales consultation and consultative selling within the framing context.

• Leadership Development: Progress into a Framing Manager role, taking full responsibility for department operations, sales targets, team management, and KPI achievement. Opportunities may also exist for cross-training in other store management functions.

• Specialization: Become a subject matter expert in specific framing styles, materials, or custom design applications, potentially leading to specialized roles or training responsibilities.

📝 Enhancement Note: This role offers a clear path for advancement within the retail operations of Michaels, particularly for those interested in specialized retail departments. The Senior Framer position serves as a strong stepping stone towards management roles, equipping individuals with comprehensive skills in sales, operations, and team leadership.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the custom framing department within the store, which involves direct customer interaction and hands-on work with framing equipment.

Office Location(s): Chicago-2490 N Elston Ave, Chicago, IL. This is a specific retail store location.

Workspace Context:

• The framing shop is a dedicated area within the retail store, equipped with specialized tools like a glass cutter and heat press.

• Work involves direct customer engagement in a public retail space.

• Some stockroom areas may not be climate-controlled, and occasional outdoor work may be required for truck unloading.

• The environment demands physical activity, including standing for long periods, lifting, bending, and reaching.

Work Schedule: Full-time (approximately 40 hours per week). The schedule requires flexibility, including nights, weekends, and early mornings, to meet customer demand and operational needs.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The framing shop requires adherence to safety protocols due to the use of specialized equipment. Flexibility in working hours is a key aspect of this on-site role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for relevant experience, skills, and qualifications.

• In-Store Interview: Typically involves meeting with the Framing Manager and potentially the Store Manager. This will likely include behavioral questions assessing customer service, problem-solving, and teamwork.

• Skills Demonstration: Candidates may be asked to demonstrate basic measuring skills, discuss their approach to custom framing, or explain their understanding of the sales process.

• Cultural Fit Assessment: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio may not be required, be prepared to discuss specific framing projects you've completed, highlighting:

  • The client's needs and how you addressed them.
  • The materials and techniques used.
  • The quality of the finished product.
  • Any sales or production efficiencies you contributed to.

• Have examples ready of how you've handled challenging customer requests or resolved issues.

Challenge Preparation:

• Expect questions related to customer service scenarios, sales approaches (e.g., how to upsell or cross-sell framing services), and problem-solving for common framing challenges.

• Prepare to articulate your understanding of quality standards in custom framing and how to maintain them.

• Be ready to discuss your experience with cash handling and point-of-sale systems.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and sales capability. Candidates should be ready to provide concrete examples of their experience and demonstrate a clear understanding of the custom framing process and retail operations.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard professional framing tools including mat cutters, saws, routers, jointers, and heat presses.

• Glass Cutting Tools: Specialized equipment for precise glass cutting.

• Measuring Tools: Tape measures, rulers, and other precision measuring instruments.

Analytics & Reporting:

• POS System: For processing sales, managing transactions, and potentially tracking customer information.

• Basic Computer Applications: For order entry, inventory lookups, and internal communications (e.g., email, intranet).

• Inventory Management Systems: Likely integrated with the POS or a separate system for managing stock of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: The "Elevated ABC Deliver" methodology implies a focus on building customer relationships, suggesting some form of customer data tracking or engagement process.

• Rewards Program System: For managing customer loyalty program enrollments and benefits.

📝 Enhancement Note: Proficiency with specialized framing equipment is essential. Familiarity with retail POS systems and basic computer applications is also a key requirement. While advanced CRM or automation tools might not be central to this specific role, an understanding of how customer data and sales processes are managed within a retail context is beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Fostering an environment that inspires customers and team members to create and celebrate.

• Customer Focus: Prioritizing customer needs and providing exceptional service to build lasting relationships.

• Teamwork & Respect: Collaborating positively and respectfully with colleagues, supporting each other to achieve common goals.

• Integrity & Excellence: Adhering to high standards in work quality, operational procedures, and ethical conduct.

• Efficiency & Productivity: Striving for efficient processes and high productivity to meet operational and sales targets.

Collaboration Style:

• Cross-functional within Store: Working closely with fellow retail associates to ensure a cohesive customer experience across all departments. This includes assisting customers with product location, checkout, and general inquiries.

• Supportive Leadership: The Senior Framer is expected to support the Framing Manager and potentially assist in guiding or training junior team members, fostering a collaborative learning environment.

• Process Adherence: A shared commitment to following SOPs and company programs ensures consistent execution of tasks and operational standards across the team.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with strong operational discipline. Team members are expected to be customer-centric, collaborative, and committed to quality and efficiency. The Senior Framer's role involves embodying these values while also demonstrating leadership and mentorship.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete high-quality custom framing orders while also engaging customers, driving sales, and providing excellent service.

• Customer Expectations Management: Handling diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Physical Demands: The role requires significant physical stamina, including standing for long periods, lifting heavy items, and working with tools, which can be demanding over time.

• Training and Leadership: Stepping into a lead capacity and training others requires strong communication, patience, and the ability to impart technical and customer service skills effectively.

Learning & Development Opportunities:

• Framing Mastery: Continuous learning in advanced framing techniques, material science, and design principles.

• Sales & Customer Engagement: Developing expertise in consultative selling, relationship building, and customer satisfaction strategies specific to custom services.

• Retail Management Fundamentals: Gaining exposure to store operations, team leadership, inventory control, and KPI management, paving the way for management roles.

• Product Knowledge: Expanding knowledge of the full range of Michaels' products and services, enabling more comprehensive customer solutions.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside essential retail operations and sales competencies. The challenges are typical of a hands-on retail environment but are balanced by clear pathways for skill enhancement and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance completing a detailed custom framing order with assisting a walk-in customer. How did you prioritize?" (Assesses time management, prioritization, and customer service under pressure.)

• "How would you approach a customer who has a very specific, perhaps unusual, idea for framing a valuable piece of art?" (Evaluates consultative selling, problem-solving, and ability to manage expectations.)

Company & Culture Questions:

• "What interests you about working in custom framing at Michaels specifically?" (Gauges genuine interest in the craft and the company's brand.)

• "How do you embody Michaels' value of 'Creativity and Celebration' in your work?" (Assesses alignment with company culture and values.)

Portfolio Presentation Strategy:

• Be ready to walk through 1-2 key custom framing projects you're proud of, detailing the client's needs, your proposed solution, the execution process, and the final outcome.

• Quantify your achievements where possible (e.g., "increased framing sales by X% in my area," "reduced production time by Y% through a process improvement").

• Prepare specific examples of your customer service approach and how you build rapport.

• Discuss your experience with the required tools and equipment, highlighting safety and efficiency.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong blend of technical framing skills, customer-centric sales ability, and operational awareness. Candidates should be prepared to share specific examples that highlight their experience and align with Michaels' values and operational standards.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight specific experience with custom framing, customer service, sales, and any leadership or training roles. Use keywords from the job description such as "Custom Framing," "Customer Service," "Sales," "SOPs," and "KPIs."

• Prepare for interview questions: Review common retail interview questions, with a particular focus on behavioral questions related to customer interaction, problem-solving, and teamwork. Be ready to discuss your experience in detail.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and the "Elevated ABC Deliver" sales approach. Understand the company's commitment to creativity and customer engagement.

• Practice your pitch: Be ready to articulate why you are a strong candidate for a Senior Framer role, emphasizing your skills, experience, and enthusiasm for the craft and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.