Framer - Full-time

📍 Job Overview

Job Title: Framer - Full-time

Company: Michaels Stores

Location: Burlington Township, New Jersey, United States

Job Type: Full-time

Category: Retail Operations / Customer Service

Date Posted: April 24, 2026

Experience Level: Entry-level to Mid-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Focus on building strong customer relationships through personalized framing solutions, driving sales, and enhancing the overall customer experience.

• Production & Quality: Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Store Operations & Merchandising: Maintain the appearance and stock levels of the ready-made frame department and other assigned areas, contributing to a well-merchandised and in-stock store.

• Operational Efficiency: Adhere to Standard Operating Procedures (SOPs), support shrink and safety programs, and efficiently manage tasks such as cash handling, truck unloading, and inventory replenishment.

📝 Enhancement Note: While this role is in a retail environment, the focus on "Custom Framing Solutions" and "Personal Designer" implies a consultative sales approach. Operations professionals should view this as an opportunity to optimize the customer journey within a specialized, high-touch retail segment, focusing on process efficiency in both sales consultation and production.

📈 Primary Responsibilities

• Customer Relationship Management:

  • Build and nurture customer relationships by acting as a personal designer, utilizing Elevated ABC Deliver to create memorable custom framing solutions.
  • Proactively engage customers to understand their needs and provide tailored framing recommendations.

• Sales & Production Execution:

  • Drive sales and production results through effective consultation and order completion.
  • Accurately complete framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment and glass cutters safely and efficiently.

• Store Presentation & Inventory Management:

  • Maintain the ready-made frame department, SISO (Shop In Shop Out), and Directed Replenishment areas to visual merchandising standards.
  • Ensure assigned areas are clean, clutter-free, and well-organized.
  • Participate in truck un-load and stocking processes, adhering to truck standards and budget.

• Operational Compliance & Customer Service:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Provide friendly and helpful customer service, assisting customers in locating products and offering solutions.

  • Operate the cash register and execute cash handling procedures to company standards.

  • Support company shrink and safety programs.

  • Assist with Omni-channel processes as required.

📝 Enhancement Note: The emphasis on "Standard Operating Procedures (SOP's)" and "Company programs" indicates a need for meticulous process adherence and a data-driven approach to operational execution. Candidates with a background in process mapping, workflow optimization, or adherence to compliance frameworks will find these responsibilities familiar.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• Minimum of 0-2 years of experience in a customer-facing or production role.

Required Skills:

• Basic computer skills for system operation and order entry.

• Basic measuring skills for accurate framing specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with the ability to build rapport.

• Cash handling proficiency and accuracy.

• Ability to follow detailed instructions and Standard Operating Procedures (SOPs).

Preferred Skills:

• Previous retail experience.

• Proven experience selling products and/or services to customers.

• Familiarity with visual merchandising principles.

• Basic understanding of inventory management principles.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is suitable for entry-level candidates or those transitioning into a specialized retail operations role. The required skills point towards a need for foundational operational competencies, with a strong emphasis on customer interaction and hands-on production.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Adherence Examples: Showcase instances where you meticulously followed Standard Operating Procedures (SOPs) or established workflows in previous roles to ensure consistent outcomes.

• Customer Solution Case Studies: Present examples of how you identified customer needs and provided effective solutions, particularly in a consultative sales or service context.

• Production Quality Documentation: If applicable, provide examples demonstrating a commitment to quality in production or task completion, highlighting attention to detail and accuracy.

• Efficiency Improvements: Include any instances where you improved a process, even a small one, to increase efficiency or enhance customer satisfaction.

Process Documentation:

• Workflow Execution: Be prepared to discuss how you would execute and document the custom framing order process, from initial customer consultation to final product delivery.

• System Utilization: Demonstrate an understanding of how to use basic computer systems for order management, inventory tracking, and sales transactions.

• Performance Measurement: Discuss how you would track your own performance against sales targets and production quality metrics.

📝 Enhancement Note: While a formal "portfolio" might not be expected for this specific role, candidates should prepare to discuss their experience through the lens of process execution, quality control, and customer-centric problem-solving. Framing past experiences as mini-case studies demonstrating these operational competencies will be highly beneficial.

💵 Compensation & Benefits

Salary Range: $16.00 - $18.80 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance programs

• Generous employee discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: Full-time position, typically requiring 40 hours per week. This will include nights, weekends, and potentially early mornings, aligning with retail operational needs.

📝 Enhancement Note: The salary range is competitive for retail positions in the Burlington Township, NJ area, reflecting the specialized nature of the framing role. The benefits package is comprehensive, offering a strong support system for full-time employees, which is a key consideration for operations professionals seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Specialty Framing Services. Michaels is North America's largest retailer of arts, crafts, and custom framing.

Company Size: Large Enterprise. Michaels operates over 1,300 stores across the United States and Canada, with a significant employee base.

Founded: 1973. Michaels has a long-standing history in the retail sector, indicating a stable and established business model.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct interaction with fellow associates and potentially a dedicated Framing Department Lead.

• Cross-functional Collaboration: While primarily focused on in-store operations, there will be interaction with various departments within the store, including sales floor associates, cashiers, and potentially inventory specialists. Collaboration with corporate teams for training and operational updates is also implied.

• Specialized Role: The framing role often involves close collaboration with other framers or production staff to ensure efficient workflow and quality control within the framing department.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a customer-first philosophy, focusing on providing excellent service and personalized solutions.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical for consistency, quality, and compliance across all stores.

• Data-Informed Decisions: While not explicitly stated for this role, a company of this size likely uses sales data and customer feedback to inform merchandising, staffing, and operational strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is likely focused on creativity, community, and customer engagement. For an operations professional, this translates to an environment where efficiency and process are balanced with a passion for the arts and crafts. The scale of Michaels means robust operational frameworks are in place.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to mid-level position within the retail operations and customer service spectrum. It offers a hands-on opportunity to develop specialized skills in custom framing production and consultative sales.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct guidance from a Framing Department Lead or senior framer if applicable.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through maintaining store standards, customer satisfaction, and operational efficiency. Their role contributes to the overall profitability and brand reputation of the Michaels store.

Growth Opportunities:

• Specialization: Develop expertise in custom framing techniques, design principles, and advanced production methods.

• Retail Management Path: Potential to move into roles like Assistant Store Manager or Store Manager, overseeing broader store operations.

• Cross-Training: Opportunity to gain experience in other store departments, expanding operational knowledge.

• Corporate Opportunities: With demonstrated success and further development, potential pathways to corporate roles in merchandising, operations, or training.

📝 Enhancement Note: For individuals looking to build a career in retail operations, this role provides a solid foundation. The path from a specialized production/sales role to broader operational management is a common trajectory in retail organizations, offering clear growth potential.

🌐 Work Environment

Office Type: Primarily a public retail store setting with a dedicated custom framing workshop area. The work environment includes customer-facing areas, stock rooms, and a specialized production space.

Office Location(s): Store - 2200 Mount Holly Rd, Burlington Township, NJ 08016. This is a physical retail location within a community shopping area.

Workspace Context:

• Customer Interaction: The workspace includes direct interaction with customers in both the sales floor and the framing consultation area.

• Production Area: The framing shop is equipped with specialized tools and machinery (glass cutter, heat press, framing equipment), requiring a focus on safety and precision.

• Team Collaboration: Opportunities for collaboration with other store associates to ensure smooth store operations, inventory management, and customer service.

Work Schedule: Full-time, requiring flexibility to work nights, weekends, and potentially early mornings, as dictated by retail operational needs and customer traffic.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer needs and operational demands. The framing shop itself is a specialized operational hub within the larger retail store, demanding both customer service skills and production proficiency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Typically involves an interview with the Store Manager or Assistant Store Manager to discuss experience, customer service philosophy, and operational understanding.

• Skills Assessment: May include a practical demonstration of measuring skills or a discussion about handling framing orders.

• Cultural Fit Assessment: Evaluation of alignment with Michaels' values of creativity, community, and customer focus.

Portfolio Review Tips:

• Highlight Customer Solutions: Prepare to discuss specific instances where you successfully met customer needs through personalized product recommendations or problem-solving.

• Demonstrate Process Adherence: If you have experience in roles requiring strict adherence to procedures, be ready to provide examples.

• Showcase Production Skills: If you have prior framing or craft experience, be prepared to discuss your techniques and quality standards.

• Quantify Achievements: Whenever possible, use numbers and data to illustrate your impact (e.g., "increased framing sales by X%," "completed X orders per week").

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions about how you would handle common retail situations, such as dealing with a difficult customer, managing multiple tasks, or resolving production issues.

• Operational Scenarios: Discuss how you would approach a busy period, ensure accurate order fulfillment, or maintain store standards during peak times.

• Product Knowledge: While specific framing knowledge is developed on the job, demonstrate an aptitude for learning product details and technical specifications.

📝 Enhancement Note: While a formal portfolio is less common for this specific retail role, candidates should think of their resume and interview responses as a "portfolio of experience." Preparing specific examples that showcase relevant skills in customer service, problem-solving, and process execution will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Operation of the cash register and Point of Sale (POS) system for transactions, order entry, and customer data management.

• Framing Equipment: Proficient use of specialized framing tools, including glass cutters, mat cutters, framing machines, and heat presses.

• Measuring Tools: Accurate use of tape measures, rulers, and other precision measuring instruments.

Analytics & Reporting:

• Basic Computer Skills: Ability to use computers for order tracking, inventory lookups, and accessing company information.

• Inventory Management Systems: Familiarity with systems used for tracking stock levels, receiving shipments, and managing merchandise.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a formal CRM system, the role involves building customer relationships and understanding their preferences for custom framing.

• Order Management Systems: Utilization of internal systems to manage custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack is a blend of standard retail POS systems and specialized production equipment. Proficiency in basic computer operations is essential, alongside the ability to learn and master the specific tools used in the custom framing process.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering a passion for art, design, and creative expression in custom framing solutions.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized recommendations, and high-quality products.

• Teamwork: Collaborating effectively with fellow store associates to achieve common goals and ensure smooth store operations.

• Integrity: Upholding company policies, ethical standards, and maintaining a safe and respectful work environment.

• Efficiency: Striving for accuracy and timeliness in production and operational tasks while adhering to SOPs.

Collaboration Style:

• Cross-functional: Working seamlessly with sales floor associates to provide a unified customer experience.

• Departmental: Close collaboration within the framing department to manage workflow, share knowledge, and ensure quality.

• Communication: Open and respectful communication with supervisors and team members to address issues, share updates, and support operational objectives.

📝 Enhancement Note: Michaels' culture is likely to be vibrant and supportive, encouraging creativity while maintaining a strong operational discipline. Candidates who can balance a creative mindset with a commitment to process and customer service will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to fulfill custom orders while also engaging with customers and driving sales.

• Meeting Customer Expectations: Consistently delivering high-quality framing solutions that meet diverse customer aesthetic preferences and technical requirements.

• Pace of Retail: Adapting to the fast-paced retail environment, including busy periods, seasonal demands, and unexpected operational needs.

• Learning Curve: Mastering the technical skills and product knowledge associated with custom framing.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales consultation.

• Product Knowledge Expansion: Deepening understanding of different framing materials, matting options, and display techniques.

• Retail Operations Skills: Developing proficiency in POS systems, inventory management, and visual merchandising.

• Career Advancement: Opportunities for promotion within the store or to other roles within Michaels, supported by company training and development programs.

📝 Enhancement Note: This role offers a unique blend of hands-on production and customer-facing sales, presenting developmental challenges that build a well-rounded operational skill set. The company's commitment to training suggests a supportive environment for skill acquisition.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "Describe a time you helped a customer find the perfect solution for a unique need. How did you approach it, and what was the outcome?" (Focus on consultative selling and problem-solving.)

• Process & Quality: "How do you ensure accuracy and quality when working on detailed tasks or production orders? What steps do you take to prevent errors?" (Highlight attention to detail and adherence to procedures.)

• Teamwork & Problem Solving: "Tell me about a time you had to work with a team to overcome a challenge or meet a deadline. What was your role?" (Assess collaboration and initiative.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in a custom framing role?" (Show genuine interest in creativity and customer solutions.)

• Values Alignment: "Michaels values creativity, teamwork, and customer focus. How do you demonstrate these values in your work?" (Connect your past experiences to company values.)

• Adaptability: "Retail environments can be unpredictable. How do you manage your time and priorities when faced with multiple demands?" (Demonstrate flexibility and organizational skills.)

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences relevant to customer service, sales, production, or detail-oriented tasks.

• Specific Examples: For each key responsibility, have a concrete example ready that illustrates your capability. For instance, if discussing "customer service," recall a specific positive customer interaction.

• Enthusiasm for Craft: Express genuine interest in the art and craft of framing and helping customers bring their visions to life.

📝 Enhancement Note: Interviews for this role will likely assess both practical skills and interpersonal abilities. Candidates should focus on demonstrating a blend of customer empathy, a commitment to quality production, and an understanding of retail operational flow.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight customer service achievements, any experience with sales or consultative roles, and any production or detail-oriented tasks you've performed. Use keywords like "customer engagement," "sales support," "production accuracy," and "process adherence."

• Prepare for Scenarios: Anticipate questions about handling customer interactions, managing production tasks, and working within a team. Think of specific examples from your past experiences that demonstrate your skills in these areas.

• Research Michaels: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand their mission and how the framing department contributes to customer satisfaction and store success.

• Practice Your "Why": Be ready to articulate why you are a good fit for Michaels and this specific role, emphasizing your passion for customer service and creative solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---