Framer - Full-time

📍 Job Overview

Job Title: Framer - Full-time

Company: Michaels Stores

Location: Store - 335 Downing Dr. (YORKTOWN HEIGHTS, NY), United States

Job Type: FULL_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-04-24

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving sales and customer satisfaction through expertly crafted custom framing solutions.

• Responsibilities include managing the framing department, ensuring high-quality production, and maintaining visual merchandising standards.

• Key aspects involve direct customer interaction, consultative selling, and operational efficiency within a retail environment.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

📝 Enhancement Note: While the provided data indicates a "Framer" role, the context suggests a strong emphasis on sales and customer relationship management within the framing service, positioning it within a broader retail operations and customer-facing function.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized and memorable custom framing solutions.

• Execute sales and production targets for the framing department by leveraging consultative selling techniques and product knowledge.

• Complete custom framing orders with a high degree of quality and within established production timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment.

• Deliver exceptional customer service by assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

• Actively participate in and support shrink and safety programs to maintain a secure and hazard-free work environment.

• Engage with colleagues in an accepting and respectful manner, maintaining a positive and professional attitude, especially during challenging situations.

• Participate effectively in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register and execute all cash handling procedures according to established standards.

• Proactively acknowledge customers, assist them in locating products, and offer relevant solutions.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, customer service, and general retail operations, emphasizing the importance of process adherence and customer engagement.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is generally expected for entry-level retail positions. Specific advanced education is not typically required for this role.

Experience:

• 0-2 years of experience in a customer-facing role is ideal.

• Experience in a retail environment is preferred.

Required Skills:

• Basic computer skills for operational tasks and potentially point-of-sale (POS) systems.

• Basic measuring skills essential for custom framing order accuracy.

• Ability to operate framing equipment safely and effectively.

• Proficiency with a glass cutter.

• Strong customer service orientation with excellent interpersonal skills.

• Ability to work effectively in a team environment and independently.

Preferred Skills:

• Previous experience in custom framing or a related craft/art field.

• Proven sales aptitude with a track record of meeting or exceeding sales targets.

• Experience with POS systems and cash handling procedures.

• Knowledge of different framing materials, matting techniques, and display methods.

• Familiarity with visual merchandising principles.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills and a strong customer service foundation, with an indication that on-the-job training will be provided for specialized framing tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail role, candidates are encouraged to highlight any past projects or experiences that demonstrate their attention to detail, creativity, and ability to follow specifications.

• Examples could include personal art projects, previous retail displays, or any instances where precise measurements and quality execution were critical.

• For candidates with sales experience, quantifying achievements (e.g., sales targets met, customer satisfaction improvements) can serve as a form of performance "portfolio."

Process Documentation:

• Candidates should be prepared to discuss their understanding of, or ability to learn and adhere to, Standard Operating Procedures (SOPs).

• This includes demonstrating an understanding of workflow processes for order taking, production, and completion within the framing department.

• The ability to follow instructions and process guidelines accurately is key.

📝 Enhancement Note: For this specific role, a traditional operations portfolio is not expected. The focus is on demonstrating an aptitude for learning processes, attention to detail, and customer service skills, which can be discussed or highlighted through resume achievements and interview responses.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products and services

• Other benefits as detailed on mikbenefits.com

Working Hours: This is a full-time position, typically involving approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, aligning with retail operational needs.

📝 Enhancement Note: The salary range is competitive for a full-time retail position with specialized duties. The benefits package is comprehensive, reflecting Michaels' commitment to its team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing)

Company Size: Large (Over 1,000 employees, operating over 1,300 stores)

Founded: 1973

Team Structure:

• The Framer will be part of a store-level team, reporting to a Store Manager or Assistant Manager, with direct oversight from a Framing Department Lead or Supervisor if applicable.

• This role involves close collaboration with fellow store associates, including sales floor staff, cashiers, and stock team members.

Methodology:

• Customer-centric approach: Emphasis on building relationships and providing solutions to meet customer needs.

• Process-driven operations: Adherence to SOPs for consistent quality, safety, and compliance.

• Team-oriented environment: Encouraging collaboration and mutual support among store associates.

• Continuous improvement: Focus on executing company programs and initiatives for enhanced customer experience and operational efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered on creativity, customer engagement, and operational excellence within a large retail footprint. The company values inclusivity and supports its team members through various programs and benefits.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to early-career position within the retail operations framework. It's a foundational role focused on specific operational duties (framing) and customer interaction.

Reporting Structure: The Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager/Lead within the store. This structure provides direct supervision and guidance.

Operations Impact:

• Directly impacts customer satisfaction and retention through high-quality custom framing services.

• Contributes to store revenue through direct sales within the framing department and supporting overall store sales goals.

• Upholds brand reputation by ensuring consistent service delivery and product quality.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering various techniques, materials, and design principles.

• Sales Advancement: Potential to move into roles with higher sales targets or commission potential within the framing department or other specialized sales areas.

• Leadership Track: Progression to a Framing Lead/Supervisor role, managing a small team and overseeing departmental operations.

• Store Management: Long-term potential to advance into Assistant Store Manager or Store Manager positions, requiring a broader understanding of all store operations.

• Cross-functional Roles: Experience gained can be transferable to other retail operations, visual merchandising, or customer experience roles within Michaels or the broader retail industry.

📝 Enhancement Note: Michaels offers clear pathways for growth within the retail environment, starting from specialized roles like Framer to broader operational and leadership positions.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is within a bustling store environment, with a dedicated area for the framing shop.

Office Location(s):

• Store - 335 Downing Dr. (YORKTOWN HEIGHTS, NY)

Workspace Context:

• The framing shop environment involves specific tools and materials, including glass cutters and heat presses, requiring attention to safety protocols.

• The general store environment is climate-controlled, but some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule:

• This is a full-time position, generally around 40 hours per week.

• The schedule includes nights, weekends, and early mornings to accommodate retail operational hours and customer traffic. Flexibility in scheduling is often a requirement.

📝 Enhancement Note: The work environment is dynamic and physically demanding, typical of a retail setting. It requires adaptability to different tasks and customer interactions throughout the day.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A primary interview at the store location, allowing for assessment of customer service skills, attitude, and basic aptitude for framing tasks. This may involve a tour of the store and framing area.

• Skills Assessment (Informal): While not a formal portfolio review, candidates may be asked about their experience with tools, measuring, or problem-solving in a practical context. Demonstrating attention to detail and a willingness to learn is key.

• Managerial Interview: A more in-depth discussion with the Store Manager or Assistant Manager covering experience, behavioral questions, and alignment with company values.

• Final Steps: Reference checks and offer extension.

Portfolio Review Tips:

• Since a formal portfolio isn't standard, focus on verbally articulating your skills and experiences.

• Be prepared to discuss past customer service successes and how you handled challenging customer interactions.

• If you have relevant personal projects (e.g., art, crafts, DIY framing), be ready to describe them and the skills you employed.

Challenge Preparation:

• Prepare to answer behavioral questions related to customer service, teamwork, problem-solving, and handling pressure. Examples: "Tell me about a time you dealt with a difficult customer," "How do you prioritize tasks when busy?"

• Be ready to discuss why you are interested in Michaels and the Framer role specifically.

• Demonstrate an understanding of the importance of quality, accuracy, and customer satisfaction in a service-oriented role.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit within a retail environment, rather than requiring a traditional operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools such as mat cutters, saws, jointers, and mounting presses.

• Glass Cutter: Essential for precise glass cutting for frames.

• Heat Press: Used for certain framing applications.

• Measuring Tools: Tape measures, rulers, and other precision measuring devices.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially inventory lookups.

• Basic Computer Skills: Proficiency in using computers for operational tasks, communication, and potentially online training modules.

CRM & Automation:

• SISO (Single Item, Single Order) & Directed Replenishment: Internal systems or processes for managing inventory and stock replenishment.

• Omni-channel Processes: Systems and workflows supporting buy-online-pickup-in-store (BOPIS) and other integrated retail experiences.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing equipment, with an emphasis on practical, hands-on tools.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Fostering a love for arts, crafts, and creative expression in both team members and customers.

• Customer Focus: Prioritizing customer needs, building relationships, and delivering exceptional service.

• Teamwork & Respect: Valuing collaboration, inclusivity, and mutual respect among all team members.

• Quality & Excellence: Committing to high standards in product craftsmanship, service delivery, and operational execution.

• Accountability: Taking ownership of tasks, adhering to procedures, and contributing to store success.

Collaboration Style:

• Encourages a supportive and collaborative atmosphere where team members assist each other across departments.

• Emphasis on open communication and sharing best practices to enhance customer experience and operational efficiency.

• Cross-functional teamwork is essential for managing store flow, customer service, and inventory.

📝 Enhancement Note: Michaels promotes a culture that blends creative passion with operational discipline, emphasizing teamwork and customer satisfaction as core tenets.

⚡ Challenges & Growth Opportunities

Challenges:

• Pace of Retail: Adapting to busy periods, managing multiple customer requests simultaneously, and maintaining quality under pressure.

• Technical Skill Acquisition: Learning to operate framing equipment safely and efficiently, mastering various framing techniques.

• Sales Targets: Meeting or exceeding sales goals for custom framing, which requires strong consultative selling skills.

• Physical Demands: Performing physically demanding tasks like lifting heavy items, standing for long periods, and repetitive motions.

• Inventory Management: Ensuring accurate stock levels and effective merchandising in a dynamic retail environment.

Learning & Development Opportunities:

• Framing Certification: Potential for specialized training and certification in custom framing techniques.

• Sales Training: Development of consultative sales skills to effectively guide customers and drive revenue.

• Cross-Training: Opportunities to learn about other areas of store operations, such as visual merchandising or inventory management.

• Leadership Development: Pathways to supervisory roles within the store, focusing on team leadership and operational oversight.

• Employee Discount Programs: Access to discounts on Michaels products can support personal creative endeavors and skill development.

📝 Enhancement Note: The role offers practical skill development in a specialized craft, alongside opportunities to grow in sales and retail management, within a supportive learning environment.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." "How would you handle a customer who is unhappy with their framing order?"

• Sales Approach: "How would you approach a customer to discuss custom framing options?" "What would you do if a customer was undecided between different framing styles?"

• Operational Understanding: "What does 'adhering to SOPs' mean to you in a retail context?" "How do you ensure accuracy when taking measurements or completing orders?"

Company & Culture Questions:

• "Why Michaels?" "What do you know about our company and our values?"

• "How do you contribute to a positive team environment?" "Describe your ideal work environment."

Portfolio Presentation Strategy:

• While no formal portfolio is required, be prepared to verbally "walk through" examples from your resume.

• For example, if you list "Customer Service," be ready to provide a specific instance where you excelled.

• If you have retail experience, discuss how you managed inventory, merchandising, or sales goals.

• Emphasize your attention to detail and ability to follow instructions, which are critical for framing.

📝 Enhancement Note: Focus on demonstrating strong interpersonal skills, a customer-centric mindset, a willingness to learn technical skills, and an understanding of retail operational best practices.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Ensure your resume clearly highlights any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "detail-oriented."

• Interview Preparation: Practice answering behavioral questions related to customer service, teamwork, and problem-solving. Be ready to discuss your interest in Michaels and the Framer role, showcasing enthusiasm for creativity and customer engagement.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to customers and their position in the arts and crafts retail market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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