Framer - Full-time

📍 Job Overview

Job Title: Framer - Full-time

Company: Michaels Stores

Location: Store - 315 E Trenton Rd, United States of America

Job Type: Full-time

Category: Retail Operations / Customer Service

Date Posted: May 01, 2026

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.

• Responsibilities include building customer relationships, understanding their needs, and providing tailored framing solutions to meet artistic and preservation goals.

• Key operational duties involve maintaining store standards, managing inventory for the framing department, and executing sales transactions accurately.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure operational efficiency, safety, and compliance.

📝 Enhancement Note: While the job title "Framer" and the description focus on custom framing services, the broader responsibilities indicate a hybrid retail associate role. The operations aspect lies in the efficient execution of framing orders, inventory management of framing supplies, and adherence to retail operational standards. This is not a typical Revenue Operations or Sales Operations role but rather a customer-facing operational position within a retail context.

📈 Primary Responsibilities

• Customer Engagement & Solution Selling:

  • Build strong customer relationships by actively engaging them and understanding their needs for custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to provide personalized design consultations and offer appropriate framing options that meet customer expectations for art preservation and aesthetic appeal.
  • Drive sales and production targets through effective consultation and upselling of framing services and related products.

• Order Fulfillment & Quality Assurance:

  • Complete custom framing orders with a high degree of craftsmanship and attention to detail, ensuring quality standards are met.
  • Deliver completed orders on time, meeting established production timelines and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Execute directed replenishment and SISO (Single Item, Single Order) processes for assigned areas to ensure optimal inventory levels.
  • Provide friendly and efficient customer service throughout the store, assisting shoppers in locating products and offering solutions.
  • Ensure a safe, clean, and clutter-free environment for both customers and team members.

• Inventory & Stock Management:

  • Participate actively in truck un-loading and stocking processes, adhering to company standards for efficiency and accuracy.
  • Manage inventory levels for framing supplies and ready-made frames to prevent stockouts and minimize excess inventory.

• Transaction Processing & Compliance:

  • Operate the cash register and execute cash handling procedures according to company standards.

  • Acknowledge all customers, assist with product location, and provide solutions to their needs.

  • Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of potential issues.

  • Assist with and execute Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The responsibilities highlight a direct customer-facing operational role. Emphasis on "Elevated ABC Deliver" suggests a structured sales and service methodology that candidates should be prepared to discuss in terms of application and impact on customer loyalty and sales performance.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in a customer-facing retail environment is beneficial.

• Prior experience in sales or service-oriented roles is preferred.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Measuring Skills: Accurate measurement capabilities are crucial for custom framing orders.

• Equipment Operation: Proficiency in operating framing equipment (e.g., mat cutters, frame saws, staple guns) and glass cutters.

• Customer Service Excellence: Demonstrated ability to build rapport, understand customer needs, and provide solutions with a positive attitude.

• Sales Acumen: Ability to engage customers, identify opportunities, and effectively sell custom framing solutions and related products.

• Adherence to Procedures: Strong commitment to following Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management.

• Problem-Solving: Ability to address customer issues and operational challenges effectively and efficiently.

Preferred Skills:

• Retail Sales Experience: Proven track record in exceeding sales targets in a retail setting.

• Product/Service Sales: Experience specifically selling custom products or services where consultation is key.

• Art & Design Knowledge: Familiarity with art types, framing materials, and design principles to better advise customers.

• Inventory Management: Experience with stock control, replenishment, and visual merchandising.

• POS System Proficiency: Experience with various retail point-of-sale systems.

📝 Enhancement Note: The "0-2 years" experience level suggests that the company is open to training candidates with foundational skills, particularly in customer service and basic technical abilities. Highlighting any experience with custom work, design, or detailed craftsmanship will be beneficial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" in the traditional sense isn't expected for this role, candidates can demonstrate their capabilities through their resume and interview responses.

• Quantifiable Achievements: Highlight any instances where you improved a process, exceeded sales targets, or received customer commendations.

• Process Adherence Examples: Be prepared to discuss how you have successfully followed and improved upon established procedures in previous roles.

• System Familiarity: Mention any POS systems, inventory management software, or design tools you have experience with.

Process Documentation:

• Candidates are not expected to create process documentation for this role. However, understanding and adhering to existing SOPs is critical.

• Workflow Understanding: Demonstrate an ability to quickly learn and execute established framing and retail workflows.

• Efficiency Mindset: Discuss any personal approaches to managing time effectively and optimizing tasks in a fast-paced environment.

📝 Enhancement Note: For a role like this, the "portfolio" is more about showcasing practical skills and a customer-centric mindset rather than formal documentation. Candidates should focus on articulating their experience and achievements clearly during the interview.

💵 Compensation & Benefits

Salary Range:

• Given the "0-2 years" experience level and the nature of the role (retail associate with specialized framing duties), the hourly wage is likely to be at or slightly above minimum wage for the specific location, plus potential commission or bonuses tied to framing sales.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance.

• Paid Time Off (PTO): Accrued vacation and sick leave.

• Tuition Assistance: Support for continuing education.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other potential benefits: Life insurance, disability insurance, 401(k) retirement plan (eligibility may vary by employment status and tenure).

Working Hours:

• Full-time position, typically around 40 hours per week.

• Work hours may include nights, weekends, and early mornings, as is common in retail environments.

• Flexibility in scheduling is often required to meet store operational needs.

📝 Enhancement Note: The provided salary range is an estimate based on common retail associate compensation in the US for a full-time role with specialized duties, considering the stated experience level. Actual compensation will vary by location. The benefits listed are directly from the provided input.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, providing a wide range of supplies for creative endeavors, hobbies, and home décor.

Company Size: Large enterprise retail. Michaels operates over 1,300 stores across the US and Canada, indicating a significant operational footprint and workforce.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting established processes and a mature corporate culture.

Team Structure:

• Reporting: This role typically reports to a Store Manager or an Assistant Store Manager, with direct oversight from a Framing Department Lead or a senior sales associate if one exists.

• Collaboration: Operates within a store team environment, collaborating with other sales associates, stock team members, and management. Cross-functional interaction with other departments within the store is common.

• Specialization: While part of a general store team, this role has a specialized focus on the custom framing department, requiring specific skills and customer interaction.

Methodology:

• Customer-Centric Approach: A strong emphasis on customer service and building relationships ("Elevated ABC Deliver").

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales to inventory management and safety.

• Data Utilization: While not a data analysis role, understanding sales performance, inventory levels, and customer feedback is part of the operational fabric.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a large retail framework. Candidates should align with a service-oriented mindset and a willingness to follow established procedures.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior associate position within the retail operations framework. It focuses on direct customer interaction and specialized task execution (framing) rather than strategic operational planning.

Reporting Structure: Reports to store leadership (Store Manager, Assistant Manager) and potentially a designated department lead. The role is customer-facing and execution-oriented.

Operations Impact: The impact is primarily on customer satisfaction, sales generation within the framing department, and maintaining the operational standards of the store. It contributes to the overall revenue and brand perception of Michaels.

Growth Opportunities:

• Within the Framing Department: Advancement to Framing Lead or Manager positions, requiring increased responsibility for sales, production, inventory, and team supervision within the framing area.

• Across Store Operations: Transition to other store roles such as Sales Associate, Key Holder, Assistant Store Manager, or Store Manager, leveraging acquired retail and customer service experience.

• Skill Development: Opportunities to deepen expertise in custom framing techniques, sales consultation, and potentially visual merchandising or inventory management.

• Cross-Training: Potential for cross-training in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: Growth potential is largely within the retail store hierarchy. Demonstrating strong customer service, sales aptitude, and operational reliability in the Framer role can open doors to supervisory and management positions within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop within the store.

Office Location(s): Specific store locations across the United States and Canada. The job posting mentions "Store - 315 E Trenton Rd," indicating a specific store.

Workspace Context:

• Customer Interaction: The environment is dynamic and customer-focused, requiring constant engagement with shoppers.

• Tools & Technology: Access to point-of-sale (POS) systems, framing equipment (mat cutters, glass cutters, heat presses), measuring tools, and potentially basic computer systems for inventory or order management.

• Team Interaction: Regular interaction with fellow store team members and management, fostering a collaborative retail team environment.

Work Schedule:

• This is a full-time role, typically around 40 hours per week.

• The schedule will include variable shifts, often including evenings, weekends, and early mornings, to cover store operating hours. Flexibility is key to meeting operational demands.

📝 Enhancement Note: The work environment is a typical busy retail store, demanding adaptability, customer focus, and the ability to manage multiple tasks simultaneously, including specialized framing work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening with an HR representative or hiring manager.

• In-Store Interview: Typically involves meeting with the Store Manager or Assistant Manager. This may include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Posing hypothetical scenarios related to customer interactions, framing requests, or operational challenges.
  • Skills Assessment: Potentially a brief demonstration or discussion of measuring skills or understanding of framing concepts.
  • Store Tour & Team Introduction: An opportunity to see the workspace and meet some team members.

• Final Interview (if applicable): May involve a more in-depth discussion with a district manager or a final assessment of fit.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights customer service experience, any sales achievements (especially in custom or service-based roles), and any technical skills related to crafting, measuring, or operating equipment.

• Quantifiable Achievements: Instead of just listing duties, use numbers to show impact (e.g., "Increased framing sales by X%" or "Handled an average of Y customer consultations per day").

• Framing/Crafting Examples: If you have personal projects or previous work that showcases your attention to detail, creativity, or precision, be prepared to discuss them.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer consultation for a framing project. Think about how you would ask questions to understand their needs, suggest materials, and explain the process and pricing.

• Problem-Solving Scenario: Prepare for questions about how you would handle a situation like a customer unhappy with a finished frame, or a delay in production. Focus on remaining calm, listening, and finding solutions within company policy.

• Operational Awareness: Be prepared to discuss your understanding of retail operations, such as the importance of merchandising, inventory accuracy, and safety protocols.

📝 Enhancement Note: For this role, preparation should focus on demonstrating strong interpersonal skills, a customer-first attitude, a willingness to learn technical framing skills, and an understanding of retail operational basics.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially initiating framing orders.

• Custom Framing Software/System: Likely an internal system for designing frames, calculating pricing, generating order forms, and tracking production status.

• Measuring Tools: Tape measures, rulers, and specialized measuring devices for framing.

• Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Glass cutters
  • Frame saws/miter boxes
  • Staple guns/Nail guns
  • Heat presses (for certain mounting or finishing techniques)
  • Mounting equipment

• Basic Computer Skills: For accessing training, company communications, and potentially basic order management.

Analytics & Reporting:

CRM & Automation:

• The POS system likely has CRM capabilities to track customer purchases and preferences.

• Automation might be present in order tracking or production scheduling systems.

📝 Enhancement Note: Proficiency with specific framing tools and a willingness to learn the company's proprietary framing software and POS system are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels champions the joy of creativity, encouraging team members to be passionate about arts, crafts, and celebrations.

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount. This includes building relationships and providing solutions.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and create a positive work environment.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and maintaining a positive and inclusive atmosphere.

• Efficiency & Quality: Striving for high-quality workmanship in framing and efficient execution of all operational tasks.

Collaboration Style:

• Cross-Functional Within Store: Close collaboration with other sales associates, stock team, and management to ensure smooth store operations and customer flow.

• Service-Oriented: A collaborative approach to problem-solving customer issues, often involving input from multiple team members or supervisors.

• Process Adherence: Working collaboratively to ensure all team members understand and follow SOPs consistently.

📝 Enhancement Note: Candidates should demonstrate an alignment with a creative, customer-centric, and team-oriented culture. A positive, collaborative attitude is essential for success in a retail team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, framing production, sales transactions, and general store duties simultaneously in a fast-paced environment.

• Technical Skill Acquisition: Rapidly learning and mastering the operation of various framing tools and techniques to produce high-quality work.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple displays to complex preservation projects.

• Sales Targets: Consistently meeting or exceeding sales goals for custom framing services.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing design, material selection, and advanced techniques.

• Sales & Customer Service: Enhance consultation, selling, and relationship-building skills through on-the-job training and company programs.

• Retail Operations: Gain comprehensive experience in various aspects of retail store management, inventory control, and visual merchandising.

• Potential for Advancement: Opportunities to move into leadership roles within the store.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized component. The growth opportunities are clearly defined within the retail structure, offering a path for motivated individuals to advance.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "How do you approach building rapport with customers and understanding their needs?" (Prepare to discuss active listening, asking open-ended questions, and empathizing with customer goals.)

• Problem-Solving Scenarios: "Imagine a customer is unhappy with the finished frame. What steps would you take?" (Focus on remaining calm, listening, identifying the issue, offering solutions within policy, and escalating if necessary.)

• Sales Approach: "How would you encourage a customer to choose custom framing over a ready-made option?" (Prepare to discuss the value proposition of custom framing: personalization, preservation, quality, and unique solutions.)

Company & Culture Questions:

• Motivation for Michaels: "Why are you interested in working at Michaels, specifically in the framing department?" (Research Michaels' mission, values, and product offerings. Connect your passion for creativity or customer service to the company.)

• Teamwork Experience: "Describe a time you worked effectively as part of a team to achieve a goal." (Highlight collaboration, communication, and shared responsibility.)

• Handling Pressure: "How do you manage stress or busy periods in a retail environment?" (Discuss prioritization, task management, and maintaining a positive attitude.)

Portfolio Presentation Strategy:

• Resume as Portfolio: Treat your resume as your primary portfolio. Ensure it's well-organized, achievement-oriented, and tailored to the role.

• Storytelling: Be prepared to elaborate on your resume points with specific examples and stories that demonstrate your skills and impact. For framing, emphasize precision, attention to detail, and creative problem-solving.

• Showcase Technical Aptitude: If you have any experience with tools, crafts, or design software, be ready to discuss how you learned and applied those skills.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive attitude, a willingness to learn technical framing skills, and an understanding of retail operational basics. Highlight any creative or hands-on experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Tailor your resume: Highlight customer service experience, any sales achievements (especially in custom or service-based roles), and any technical skills related to crafting, measuring, or operating equipment. Quantify achievements whenever possible.

• Prepare for the interview: Review common retail interview questions, focusing on customer service, problem-solving, and teamwork. Be ready to discuss your interest in Michaels and the framing role.

• Research Michaels: Familiarize yourself with Michaels' mission, values, products, and current promotions. Understand their commitment to creativity and customer engagement.

• Practice framing scenarios: Think about how you would consult with a customer on a framing project, considering different art types, materials, and budget constraints.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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