Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Edmonton, Alberta, Canada (13640 137th Ave NW)

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 14, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions and exceptional customer service within a retail environment.

• Responsibilities include building strong customer relationships, executing sales targets, and ensuring high-quality production of framing orders.

• Maintaining store standards, including merchandising, cleanliness, and stock management, is crucial for a positive customer shopping experience.

• Involves operating specialized framing equipment and adhering to Standard Operating Procedures (SOPs) to ensure compliance and efficiency.

📝 Enhancement Note: While the title is "Framer," the description clearly indicates a hybrid role that includes significant customer service, sales, and general retail operational duties beyond just framing. The role is entry-level, suggesting a focus on training and development in framing techniques and customer engagement.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships using the "Elevated ABC Deliver" methodology to understand customer needs and provide tailored custom framing solutions.
  • Drive sales and production targets for the custom framing department.
  • Greet customers, assist with locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and within established timelines, adhering to Standard Operating Procedures (SOPs).
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, along with other assigned areas, ensuring they are well-merchandised, clean, and clutter-free.
  • Execute directed replenishment and SISO (Sounds-Like-Sounds-Like) inventory management strategies.
  • Participate actively in truck un-loading and stocking processes to meet company standards and budget requirements.

• Point of Sale & Compliance:

  • Operate the cash register and handle cash transactions accurately and according to company standards.

  • Adhere to all Company programs, SOPs, and policies to ensure compliance with applicable laws and requirements, including shrink and safety programs.

  • Assist with Omni channel fulfillment processes as needed.

📝 Enhancement Note: The responsibilities detail a blend of specialized framing tasks, direct customer sales, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, requiring strong interpersonal skills and product knowledge.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Basic Computer Skills: Proficiency in using a computer for tasks such as order entry, inventory lookup, and potentially design software.

• Basic Measuring Skills: Accurate measurement capabilities are essential for custom framing.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service: Proven ability to engage positively with customers, understand their needs, and provide solutions.

• Sales Acumen: Capacity to drive sales and meet production targets within the framing department.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment is advantageous.

• Sales Experience: Previous experience selling products or services to customers, particularly in a consultative or design-oriented capacity.

• Experience with Framing Equipment: Familiarity with a wider range of framing tools and techniques.

📝 Enhancement Note: The requirements are geared towards foundational retail and technical skills, with a strong emphasis on practical abilities rather than formal education. The "basic computer skills" and "basic measuring skills" highlight the entry-level nature, while the framing equipment requirement points to the specialized aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly stated as required, candidates are encouraged to highlight practical experience and skills.

• Demonstrated Framing Proficiency: Evidence of ability to create quality framing solutions, potentially through examples of past work (if applicable) or descriptions of learned techniques.

• Customer Interaction Examples: Ability to articulate how customer needs were identified and met, showcasing consultative selling and problem-solving.

• Sales Performance Metrics: If prior sales experience exists, quantifying achievements in terms of revenue generated, units sold, or customer satisfaction scores.

• Process Adherence: Examples of following Standard Operating Procedures (SOPs) in previous roles to ensure quality and efficiency.

Process Documentation:

• Understanding and ability to follow established Standard Operating Procedures (SOPs) for framing, sales, and general retail operations.

• Willingness to learn and implement new processes, such as the "Elevated ABC Deliver" methodology for customer engagement and Omni channel fulfillment.

• Ability to maintain organized workspaces and manage inventory effectively, contributing to efficient store operations.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal, elaborate portfolio is unlikely to be expected. The emphasis will be on practical demonstration of skills and understanding of processes through interview discussions and potentially practical assessments. Highlighting any relevant past projects or training in framing or customer service would be beneficial.

💵 Compensation & Benefits

Salary Range:

• As this is a Part-Time retail role in Edmonton, Alberta, Canada, the hourly wage is expected to be within the provincial minimum wage or slightly above, depending on experience and the specific store's pay scale.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid leave for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional perks and programs offered by The Michaels Companies.

Working Hours:

• This is a PART_TIME position. Actual hours may vary based on business needs, but typically involve a combination of weekdays, evenings, and weekends. Flexibility is expected. The role description mentions "work hours include nights, weekends and early mornings," indicating a need for availability across various shifts.

📝 Enhancement Note: The salary estimate is based on typical part-time retail wages in Edmonton, Alberta, Canada, adjusted for the specialized nature of the framing role within Michaels. The provided benefits are explicitly listed in the job description's appended text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Custom Framing Services. Michaels is a North American leader in this sector, focusing on providing supplies and services for creative projects and celebrations.

Company Size: The Michaels Companies operates over 1,300 stores across North America, indicating a large, established retail organization. This size suggests structured operational processes and opportunities for career development within the company.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of its market, fostering a culture rooted in creativity and customer engagement.

Team Structure:

• Store-Level Operations: This role is part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a Framing Department Lead.

• Cross-Functional Collaboration: While primarily focused on the framing department, the role requires collaboration with other store associates for tasks like truck un-loading, stocking, and assisting customers across different departments.

• Customer-Centric Focus: The culture emphasizes building customer relationships and providing solutions, with a strong emphasis on service quality and in-store experience.

Methodology:

• Customer Experience Driven: Emphasis on "Elevated ABC Deliver" and creating memorable customer experiences.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, quality, and compliance.

• Sales & Production Focus: Clear targets for sales performance and timely, high-quality production of framing orders.

• Teamwork & Support: Encouragement of collaboration, mutual respect, and positive interactions among team members.

Company Website: www.michaels.com / www.michaels.ca

📝 Enhancement Note: The company context highlights Michaels as a major player in the arts and crafts retail space, emphasizing a culture that values creativity, customer service, and operational efficiency through established procedures. The "part-time" nature of this role means it's integrated into a larger store team structure.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" position represents an entry-level, specialized role within the retail operations of Michaels. It's a hands-on position focused on executing specific tasks within the custom framing department and supporting overall store functions.

Reporting Structure:

• The Framer typically reports to a Store Manager, Assistant Store Manager, or potentially a dedicated Framing Department Manager/Supervisor, depending on the store's organizational structure.

Operations Impact:

• Directly influences customer satisfaction and loyalty through quality custom framing and excellent service.

• Contributes to store revenue through direct sales of custom framing services and related products.

• Supports overall store operational efficiency by maintaining departments, assisting with stocking, and ensuring a positive shopping environment.

Growth Opportunities:

• Skill Development: Opportunity to become highly skilled in custom framing techniques, design consultation, and operating specialized equipment.

• Retail Advancement: Potential to advance into roles such as Lead Framer, Key Holder, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of cross-training in other store departments, expanding retail operational knowledge.

• Specialization: Deepen expertise in specific areas of custom framing or art display.

📝 Enhancement Note: The growth path for a Framer is primarily within the retail store operations of Michaels. It offers a clear progression from an entry-level, task-oriented role to positions with more responsibility in sales, team leadership, and overall store management.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. The primary workspace includes the retail floor and a dedicated custom framing shop within the store.

Office Location(s):

• The specific store is located at 13640 137th Ave NW, Edmonton, Alberta, Canada.

Workspace Context:

• Customer Interaction: A significant portion of the role involves direct interaction with customers on the retail floor and in the framing consultation area.

• Framing Shop: This area contains specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols. Some stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or during truck un-loads.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, computers for order entry and POS systems, and potentially design software.

• Team Collaboration: Opportunities to work closely with other store associates, fostering a collaborative team atmosphere.

Work Schedule:

• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment. Flexibility in scheduling is expected to meet business needs.

• This is a PART_TIME position, meaning hours will vary and are not guaranteed to be a full 40 hours per week, though the description notes "typical" hours can be 40.

📝 Enhancement Note: The work environment is dynamic and customer-facing, requiring adaptability to different tasks, from detailed framing work to general store support. The combination of climate-controlled retail spaces and potentially less controlled stock areas, along with the presence of sharp tools and equipment, necessitates a focus on safety and awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening & Application Review: Candidates submit their application online. Recruiters or hiring managers will review qualifications, experience, and alignment with basic requirements.

• In-Person Interview: Likely to involve an interview with the Store Manager or Department Lead. This will assess customer service skills, basic technical aptitude, and cultural fit.

• Practical Assessment (Potential): Candidates might be asked to demonstrate basic measuring skills, operate simple tools, or describe how they would handle a customer framing request.

• Team Interaction: May involve meeting other team members to gauge collaboration and cultural fit.

• Final Offer: Based on assessment of skills, experience, and alignment with company values.

Portfolio Review Tips:

• Highlight Relevant Experience: If you have prior framing experience, prepare to discuss specific projects, materials used, and the types of artwork you've framed.

• Showcase Customer Service Skills: Be ready to share examples of how you've helped customers find solutions, resolved issues, or exceeded expectations in previous roles. Use the STAR method (Situation, Task, Action, Result).

• Demonstrate Technical Aptitude: For required skills like measuring and operating equipment, describe your comfort level and any training or experience you have. If you have previous experience with custom framing equipment or software, be prepared to discuss it.

• Quantify Achievements: If you have sales experience, be ready to discuss sales targets met or exceeded, or revenue generated.

• Express Enthusiasm for Creativity: As a company focused on arts and crafts, demonstrating a passion for creativity and helping others express themselves is a plus.

Challenge Preparation:

• Customer Scenario: Be prepared to role-play a customer interaction where a customer needs a custom framing solution. Focus on asking clarifying questions, understanding their needs (style, budget, purpose), and proposing suitable options.

• Problem-Solving: Consider how you would handle a situation where a customer is unhappy with a framing order, or if there's a production issue. Focus on empathy, finding solutions, and adhering to company policy.

• Process Understanding: Familiarize yourself with Michaels' general retail operations (e.g., stocking, merchandising, POS) and their emphasis on customer service and SOPs.

📝 Enhancement Note: The application process for a retail role like this will likely be less formal than for a corporate operations position. The emphasis will be on practical demonstration of skills, customer service aptitude, and a willingness to learn. Preparing concrete examples for interview questions is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard tools used in custom framing, including mat cutters, frame cutters, jointers, and potentially specialized tools for different framing styles.

• Glass Cutter: A required skill and tool for cutting glass or acrylic to size.

• Heat Press: Utilized for specific framing applications, such as applying adhesives or backing materials.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.

• Computer Systems: For order entry, inventory management, customer lookups, and internal communications.

Analytics & Reporting:

• Basic POS Reporting: The POS system will likely provide basic sales data for the framing department and overall store performance.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and conducting inventory counts.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a formal CRM role, the "Elevated ABC Deliver" methodology implies building customer relationships, tracking preferences, and providing personalized service. This might be managed through POS notes or a simple customer database.

• Operational Automation: Adherence to SOPs and efficient workflows contribute to operational automation and consistency.

📝 Enhancement Note: The technology stack is primarily focused on practical retail operations and specialized framing equipment. While advanced analytics or CRM tools are unlikely for this specific role, proficiency with POS systems and basic computer skills are essential. The emphasis is on the effective use of tools to deliver quality products and services.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture where creativity is celebrated and encouraged, both in products offered and in employee contributions.

• Customer Focus: A strong emphasis on building relationships, understanding customer needs, and providing solutions that fuel their creative endeavors.

• Integrity & Respect: Operating with honesty, treating all individuals with respect, and promoting a positive and inclusive work environment.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure a seamless customer experience.

• Efficiency & Quality: Striving for high standards in both production (framing) and operational tasks, ensuring quality outcomes and efficient processes.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different departments, especially during peak times or for tasks like truck un-loads.

• Direct Communication: Open and respectful communication is encouraged to resolve issues, share information, and provide feedback.

• Customer-Centric Collaboration: The team works together to ensure the customer's needs are met, from initial contact to final product delivery.

• Process-Oriented: Collaboration often revolves around adhering to and improving upon established SOPs and company programs.

📝 Enhancement Note: The company culture and values are deeply intertwined with its mission to inspire creativity. For a Framer, this translates to a work environment that values artistic expression, strong customer interaction, and a supportive team dynamic focused on delivering quality products and an excellent retail experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Effectively managing the dual responsibilities of specialized custom framing production and general retail customer service/sales.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic projects.

• Production Demands: Consistently producing high-quality framing orders within tight deadlines, especially during busy periods.

• Physical Demands: The role requires physical stamina, including standing for long periods, lifting heavy items, and working with tools that require precision and care.

• Learning Curve: Mastering the nuances of custom framing, different materials, design principles, and operating specialized equipment requires dedicated learning.

Learning & Development Opportunities:

• Framing Mastery: Extensive training and hands-on experience in all aspects of custom framing, from design consultation to material selection and fabrication.

• Sales & Customer Service Skills: Development in consultative selling techniques, relationship building, and handling customer inquiries and issues effectively.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, POS operations, and store standards.

• Product Knowledge: Deepening understanding of art supplies, framing materials, and design trends.

• Potential for Leadership: Opportunities to progress into roles with greater responsibility, such as leading the framing department or moving into store management.

📝 Enhancement Note: The challenges in this role are typical of specialized retail positions, requiring a blend of technical skill, customer service aptitude, and physical capability. The growth opportunities are well-defined within the retail structure of Michaels, offering a clear path for advancement for dedicated employees.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "A customer walks in wanting to frame a valuable piece of art. What are your first steps, and how would you guide them through the process?" (Focus on asking clarifying questions about the artwork, its purpose, budget, and style preferences.)

• Problem-Solving: "Imagine a customer is unhappy with the framing of their artwork. How would you address this situation?" (Emphasize listening, empathy, understanding the issue, and proposing solutions within company policy.)

• Process Adherence: "How do you ensure accuracy and quality when working on custom orders?" (Discuss attention to detail, following SOPs, double-checking measurements, and quality control steps.)

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically as a Framer?" (Connect your interest to creativity, customer service, and the opportunity to learn a craft.)

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal." (Highlight collaboration, communication, and shared responsibility.)

• Values: "How do you embody the value of customer focus in your work?" (Provide examples of going above and beyond for customers.)

Portfolio Presentation Strategy:

• Verbalize Experience: Since a formal portfolio might not be required, be prepared to verbally walk through your relevant experiences. For example, if you've framed items for personal projects, describe the process and outcome.

• Showcase Skills: Discuss your comfort level with measuring, using tools, and understanding design principles. If you have photos of past framing work (even personal), mention you can share them if available.

• Quantify Sales/Service: If applicable, be ready to discuss any sales achievements or instances where you provided exceptional customer service, using specific numbers or outcomes.

• Enthusiasm for Learning: Convey your eagerness to learn the specific framing techniques and processes used at Michaels.

📝 Enhancement Note: Preparation for this interview should focus on demonstrating strong customer service skills, a willingness to learn a craft, and an understanding of retail operations. Being able to articulate your thought process for customer interactions and problem-solving scenarios will be crucial.

📌 Application Steps

To apply for this Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Highlight any relevant experience in retail, customer service, sales, or hands-on work. Emphasize skills like measuring, attention to detail, and proficiency with tools. For operations roles, tailor keywords to reflect retail operations, custom framing, merchandising, and customer engagement.

• Prepare for Interview Scenarios: Practice answering questions related to customer service, problem-solving, and your motivation for working at Michaels. Be ready to discuss your experience with custom framing or similar hands-on crafts.

• Research Michaels: Familiarize yourself with Michaels' products, services, and their emphasis on creativity, customer experience, and community. Understand their core values related to customer focus and teamwork.

• Showcase Practical Skills: If you have examples of custom framing work (even personal projects), be prepared to discuss them and how your skills align with the role's requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.