Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Vancouver-665 W Broadway, British Columbia, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: June 10, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing sales and production targets by building strong customer relationships and providing tailored art framing solutions.

• Maintain a safe, clean, and well-merchandised retail environment, ensuring product availability and an engaging customer shopping experience.

• Operate essential framing equipment and point-of-sale systems with accuracy, adhering to Standard Operating Procedures (SOPs) and company policies.

• Support overall store operations, including inventory management, truck unloads, and omni-channel fulfillment processes.

📝 Enhancement Note: This role is positioned as a hands-on, customer-facing position within a specialized retail environment, focusing on custom framing services. While the job title is "Framer," the responsibilities extend beyond production to encompass sales, customer service, and general retail operations, indicating a blend of skilled craft and customer engagement. The "PART_TIME" employment type suggests a focus on flexible scheduling to support store hours and customer demand.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by acting as a "Personal Designer," utilizing Elevated ABC Delivery to understand customer needs and recommend custom framing solutions.
  • Drive sales and production results through consultative selling and expert product knowledge.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to meet their creative needs.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to on-time delivery schedules.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure the ready-made frame department and other assigned areas are well-maintained and stocked.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Manage assigned areas, including SISO (Shop In, Ship Out) and Directed Replenishment processes, to ensure optimal product availability.
  • Participate actively in truck un-load and stocking processes, ensuring compliance with truck standards and budget.

• Customer Service & Support:

  • Deliver friendly and helpful customer service, assisting shoppers in finding products and providing solutions.
  • Support omni-channel processes, ensuring seamless integration between online and in-store customer experiences.
  • Operate the cash register and execute cash handling procedures to company standards.

• Teamwork & Compliance:

  • Interact positively and respectfully with colleagues, remaining positive and resilient in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for positive behavior.

  • Support company shrink and safety programs, contributing to a secure and loss-preventative environment.

📝 Enhancement Note: The responsibilities highlight a dual focus: skilled craftsmanship in custom framing and proactive customer engagement. The emphasis on "Elevated ABC Deliver" and "Personal Designer" suggests a consultative sales approach is critical, moving beyond transactional service to relationship-building. Responsibilities also include essential retail functions like stocking, cash handling, and maintaining store appearance, reflecting a comprehensive role within a retail store setting.

🎓 Skills & Qualifications

Education:

• No specific educational degree is mandated, suggesting a focus on practical skills and on-the-job training. Experience:

• Minimum Experience:

  • Basic computer skills for system operation and administrative tasks.
  • Basic measuring skills for accurate framing and product dimensioning.
  • Demonstrated ability to operate framing equipment and a glass cutter safely and effectively.

• Preferred Experience:

  • Previous retail experience, providing familiarity with store operations and customer interaction.

  • Experience in selling products and/or services to customers, indicating a comfort level with consultative sales and revenue generation. Required Skills:

• Custom Framing Expertise: Proficiency in operating framing equipment, including glass cutting and potentially heat presses, to produce high-quality custom frames.

• Customer Service Excellence: Ability to engage customers, understand their needs, provide solutions, and build lasting relationships.

• Sales Acumen: Capacity to drive sales through consultative selling, product knowledge, and achieving production targets.

• Basic Technical Proficiency: Competence with basic computer skills and point-of-sale (POS) systems for transactions and operational tasks.

• Measuring & Precision: Accurate measuring skills essential for custom framing orders and inventory management.

Preferred Skills:

• Retail Operations Management: Experience with merchandising, inventory control (SISO, Directed Replenishment), and omni-channel fulfillment.

• Consultative Selling: Proven ability to guide customers through complex product/service options and close sales.

• Art & Design Appreciation: A foundational understanding or interest in art and design principles can enhance customer consultations for framing solutions.

• Team Collaboration: Ability to work effectively as part of a retail store team, contributing to a positive work environment.

📝 Enhancement Note: The qualifications emphasize practical, hands-on skills for framing and customer interaction, with a preference for prior retail and sales experience. The "0-2 years" experience level suggests that while some experience is beneficial, the role is structured to onboard and train individuals with foundational skills. The inclusion of "basic computer skills" and "basic measuring skills" alongside specific equipment operation indicates a need for both technical aptitude and manual dexterity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Project Examples: Showcase a range of custom framing projects completed, highlighting design choices, materials used, and the complexity of the work. This demonstrates practical framing skills and aesthetic judgment.

• Sales & Customer Interaction Case Studies: Provide examples of how you've successfully engaged customers, identified their needs, and closed sales, particularly in a consultative capacity. Quantify results where possible (e.g., increased sales, customer satisfaction).

• Process Documentation Samples: If available, include examples of how you've documented processes, such as order fulfillment steps, quality control checks, or inventory procedures. This highlights an understanding of operational efficiency.

• Retail Operations Contributions: If applicable, document contributions to store merchandising, stock management, or omni-channel support, demonstrating an understanding of broader retail operations.

Process Documentation:

• Workflow Design & Optimization: Be prepared to discuss how you would approach designing or optimizing the custom framing order process, from initial customer consultation to final product delivery, focusing on efficiency and quality.

• Implementation & Automation: While this role is hands-on, understanding how systems like POS, inventory management, and potentially CRM tools contribute to streamlined operations is beneficial.

• Measurement & Performance Analysis: Discuss how you would track your own performance (sales, production) and contribute to team metrics, understanding the importance of data in driving results.

📝 Enhancement Note: For an entry-level to mid-level role like this, a formal "portfolio" might not be strictly required in the traditional sense. However, candidates should prepare to discuss their experience in a portfolio-like manner, using specific examples to illustrate their skills in framing, sales, and customer service. A strong emphasis will be placed on practical application and measurable results.

💵 Compensation & Benefits

Salary Range:

• Hourly Rate: $19.50 - $22.70 CAD per hour.

• This range reflects the specified pay scale for the "Framer" position in Vancouver, British Columbia. The exact rate within this range will depend on the candidate's experience, skills, and qualifications, as well as internal equity. Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued leave for vacation, personal days, or sick time.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, valuable for creative professionals and hobbyists.

• Other Benefits: Potential for additional benefits as detailed on mikbenefits.com.

Working Hours:

• This is a Part-Time position.

• Work hours will include nights, weekends, and early mornings to cover store operational needs and customer demand.

• The total hours per week will vary based on business needs.

📝 Enhancement Note: The provided salary range is specific to the Vancouver, BC, Canada location and aligns with typical retail positions requiring specialized skills. The benefits package is robust for a part-time role, indicating Michaels' commitment to employee well-being and professional growth. The work hours acknowledge the demands of a retail environment, requiring flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail (Specialty Retail). Michaels is a leading retailer in North America for arts, crafts, and home decor.

Company Size: Large (Over 1,300 stores in 49 states and Canada). This indicates a well-established corporate structure with standardized processes and a significant operational footprint.

Founded: 1973. Michaels has a long history in the retail sector, suggesting a stable company with established operational practices and brand recognition.

Team Structure:

• Store-Level Operations: The Framer will be part of a local store team, likely reporting to a Store Manager or an Assistant Manager, with direct supervision from a Framing Department Manager or Lead.

• Cross-Functional Collaboration: Collaboration will occur with other store associates (cashiers, sales floor staff) to ensure smooth store operations, customer service, and omni-channel fulfillment. There's also potential interaction with regional or corporate support teams for operational guidance.

• Specialized Department: The framing department operates as a specialized unit within the store, requiring close collaboration among framers and sales associates focused on custom framing solutions.

Methodology:

• Customer-Centric Approach: Emphasis is placed on building customer relationships and providing personalized solutions ("Personal Designer," "Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) and Company programs to ensure consistency, compliance, and quality across all operations.

• Sales & Production Focus: A clear drive to meet sales targets and production deadlines, integrating salesmanship with skilled craft execution.

• Data-Informed Operations: While not explicitly detailed for this role, the mention of "SISO" and "Directed Replenishment" suggests data is used for inventory management and stocking.

Company Website: https://www.michaels.com/ / https://canada.michaels.com/

📝 Enhancement Note: Michaels operates with a structured retail model, emphasizing standardized procedures and customer service. The culture likely balances efficiency with a passion for creativity and customer satisfaction. The size of the company offers opportunities for learning best practices and potentially career advancement within a large organization.

📈 Career & Growth Analysis

Operations Career Level: This role is typically considered an entry-level to early-career position within retail operations, specifically in a skilled craft and sales capacity. It serves as a foundation for understanding customer service, sales processes, and operational workflows within a specialized retail department.

Reporting Structure:

• The Framer will likely report to a Store Manager or Assistant Manager.

• Day-to-day supervision and task assignment for framing-specific duties would typically come from a Framing Department Lead or Manager.

• Collaboration with fellow sales associates and cashiers is expected for overall store functioning. Operations Impact:

• Direct Revenue Generation: The Framer directly contributes to store revenue through custom framing sales and upselling opportunities.

• Customer Loyalty & Retention: High-quality framing and excellent customer service foster repeat business and positive word-of-mouth referrals, directly impacting customer loyalty.

• Brand Reputation: The quality of custom framing work and customer interactions reflects on the Michaels brand, influencing customer perception of the company's commitment to quality and creativity.

• Operational Efficiency: Efficiently managing framing orders, maintaining the department, and supporting general store operations contribute to the overall productivity and profitability of the store.

Growth Opportunities:

• Senior Framer/Lead Framer: With experience, individuals can progress to leading the framing department, managing production, training new framers, and overseeing inventory.

• Sales Specialist: Transitioning to a broader sales specialist role within the store, focusing on consultative selling across various product categories.

• Store Management: Potential to move into assistant store manager or store manager roles, requiring broader operational and leadership skills.

• Cross-Departmental Roles: Opportunities to gain experience in other store departments like merchandising, inventory, or visual display.

• Corporate Opportunities: While less direct, strong performance and demonstrated operational acumen could open doors to corporate roles in areas like merchandising, training, or operations support.

📝 Enhancement Note: This role offers a clear path for growth within a large retail organization, particularly for those who excel in customer interaction, sales, and operational execution. The emphasis on specialized skills like custom framing provides a unique niche that can lead to leadership opportunities within that department.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the retail floor and a dedicated custom framing shop within the store.

Office Location(s): Vancouver-665 W Broadway, Vancouver, British Columbia, Canada. This is a specific retail location within a city.

Workspace Context:

• Customer-Facing Areas: The majority of time will be spent on the retail floor and within the custom framing area, interacting with customers and maintaining product displays. These areas are typically climate-controlled.

• Production Area: The framing shop contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring adaptability during stocking and inventory tasks.

• Collaborative Environment: The role necessitates teamwork with other store associates, requiring effective communication and shared responsibility for store upkeep and customer service.

• Tools & Technology: Access to POS systems, basic computer interfaces, and specialized framing tools.

Work Schedule:

• Part-Time: Hours will vary based on business needs, customer traffic, and scheduling.

• Flexible Hours: The role requires availability for nights, weekends, and early mornings, common in retail operations to ensure adequate staffing throughout operating hours.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a busy retail store. The framing shop is a specialized workspace within this environment, demanding both technical skill and safety awareness. The schedule reflects the nature of retail, requiring flexibility from team members.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screen to assess basic qualifications, interest, and availability.

• In-Person Interview: A more in-depth interview at the store location. This will likely involve:

  • Behavioral Questions: Assessing past experiences related to customer service, sales, problem-solving, and teamwork.
  • Situational Questions: Presenting hypothetical scenarios to gauge how you would handle customer interactions, framing challenges, or operational issues.
  • Skills Assessment: Discussion of your experience with framing equipment, measuring, and computer systems. A practical demonstration of measuring or basic tool handling might be requested.
  • Cultural Fit: Evaluating your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential Second Interview: May involve meeting with a Store Manager or a higher-level supervisor.

Portfolio Review Tips:

• Framing Project Photos: If you have photos of custom framing projects you've completed, bring them or have them accessible digitally. Highlight the type of art, materials used, and any unique challenges overcome.

• Sales Success Stories: Be ready to share specific examples of successful sales interactions, particularly where you consulted with a customer to find the right solution and closed a sale. Quantify results if possible (e.g., "I increased custom framing sales in my area by X%").

• Process Improvement Ideas: Think about how you've improved efficiency or quality in previous roles, even in small ways. Be prepared to discuss how you'd approach optimizing the framing process at Michaels.

• Resume Walkthrough: Be prepared to walk through your resume, elaborating on experiences relevant to customer service, sales, and any technical or craft skills.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would handle common retail challenges, such as dealing with an unhappy customer, resolving an order issue, or upselling a product.

• Framing Consultation Role-Play: Be ready for a mock consultation where you'd assess a customer's needs for framing and recommend appropriate solutions.

• Problem-Solving: Prepare to discuss how you approach problem-solving, whether it's a technical issue with equipment or an operational challenge within the store.

📝 Enhancement Note: While a formal portfolio might not be a strict requirement, candidates should prepare to showcase their skills and experience through detailed examples and discussion. The interview process will likely focus on assessing practical skills, customer engagement abilities, and cultural fit within a retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: Essential for precision cutting of glass or acrylic for frames.
  • Framing Equipment: This likely includes mat cutters, jointers, saws, and potentially heat presses for sealing or finishing frames. Proficiency with these is a core requirement.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.

• Basic Computer Skills: For accessing company systems, email, and potentially online training modules.

Analytics & Reporting:

• Inventory Management Systems: Such as SISO (Shop In, Ship Out) and Directed Replenishment, used for tracking stock levels, managing product flow, and ensuring product availability.

• Sales Reporting Tools: Basic reporting through the POS system to track individual and store sales performance.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a dedicated CRM role, the "Elevated ABC Deliver" and "Personal Designer" approach implies using customer interaction to build relationships and repeat business, which are CRM principles.

• Omni-Channel Fulfillment Systems: Tools and processes to manage online orders for in-store pickup or shipping, integrating online and physical store operations.

📝 Enhancement Note: The technology stack is focused on specialized craft tools and standard retail operational systems. The emphasis is on practical application and efficiency in using these tools to serve customers and manage store operations.

👥 Team Culture & Values

Operations Values:

• Productivity & Efficiency: A strong emphasis on meeting sales and production targets, completing tasks efficiently, and adhering to SOPs to ensure smooth store operations.

• Customer Focus: Prioritizing customer satisfaction through friendly service, consultative selling, and creating memorable experiences.

• Creativity & Inspiration: Fostering an environment that celebrates creativity, enabling customers and team members to express themselves through art and crafts.

• Teamwork & Collaboration: Working effectively with colleagues to achieve common goals, support each other, and create a positive work atmosphere.

• Integrity & Respect: Upholding company values, treating all customers and team members with respect, and maintaining honesty in all dealings.

Collaboration Style:

• Cross-Functional Support: Assisting colleagues across different store functions (e.g., cashiers, floor staff) to ensure seamless customer service and operational flow.

• Process-Oriented: Working within established procedures and SOPs to ensure consistency and quality in all tasks, from framing to customer interactions.

• Feedback Exchange: Openness to providing and receiving constructive feedback to improve individual performance and team dynamics.

• Shared Goal Achievement: A collective drive to meet store objectives, including sales targets, customer satisfaction scores, and operational efficiency.

📝 Enhancement Note: Michaels likely cultivates a culture that blends a passion for creativity with the discipline required for retail operations. Team members are expected to be customer-centric, collaborative, and driven to achieve results within a structured environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing the dual demands of consultative selling and high-quality custom framing production within a retail setting.

• Customer Expectations Management: Meeting diverse customer expectations for custom framing, from simple requests to complex design challenges, while adhering to timelines and budgets.

• Pace of Retail: Adapting to the fast-paced, dynamic nature of a retail environment, including busy periods, stock management, and customer service demands.

• Physical Demands: Consistently performing physically demanding tasks such as lifting heavy items, standing for extended periods, and working with tools and equipment.

Learning & Development Opportunities:

• Framing Skill Enhancement: Opportunities to refine and expand expertise in custom framing techniques, materials, and design principles.

• Sales & Customer Service Training: Developing advanced consultative selling skills and customer relationship management techniques.

• Retail Operations Proficiency: Gaining comprehensive experience in various aspects of retail store management, including inventory, merchandising, and omni-channel operations.

• Leadership Development: Potential pathways to lead a framing department or move into broader store management roles.

• Industry Exposure: Understanding the arts and crafts industry, creative trends, and customer needs within this specialized market.

📝 Enhancement Note: The challenges in this role are typical of specialized retail positions, requiring a blend of technical skill, customer interaction, and operational efficiency. The growth opportunities are significant for individuals who demonstrate aptitude and a commitment to developing within the Michaels organization.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe your process for consulting with a customer on a custom framing project. How do you assess their needs, recommend materials, and ensure they are happy with the final product?" (Focus on your consultative sales approach and understanding of design principles).

• Sales Achievement: "Tell me about a time you exceeded a sales target or successfully upsold a customer. What was your strategy, and what was the outcome?" (Highlight your ability to drive revenue and customer satisfaction).

• Problem Solving: "Imagine a customer is unhappy with their framed artwork. How would you handle the situation to resolve their concerns and maintain a positive customer relationship?" (Demonstrate your conflict resolution and customer service skills).

Company & Culture Questions:

• "Why Michaels?": Research Michaels' mission, values, and position in the arts and crafts market. Be prepared to articulate why you are drawn to this company and this specific role.

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal. What was your role, and how did you contribute?" (Showcase your collaborative spirit).

• Creativity: "How do you stay inspired or bring creativity into your work, especially in a retail environment?" (Connect your personal creativity to the company's brand).

Portfolio Presentation Strategy:

• Visual Examples: If you have photos of framing work, be ready to present them clearly. Explain the context, your role, and the outcome for each.

• Quantifiable Results: For sales or operational improvements, use numbers and data whenever possible to demonstrate impact (e.g., "increased average transaction value by 15%").

• Process Walkthrough: Be prepared to describe your typical workflow for a custom framing order, from initial client contact to order fulfillment, highlighting key steps and decision points.

• Enthusiasm for Craft: Convey genuine passion for custom framing and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of practical framing skills, strong sales and customer service abilities, and an understanding of retail operations within Michaels' creative culture. Be ready to provide specific examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in custom framing, sales, customer service, and any retail operations. Use keywords found in the job description such as "custom framing," "sales," "customer service," "merchandising," and specific equipment names if applicable.

• Portfolio Preparation: If you have photos of framing work or specific examples of sales successes, organize them for potential discussion during an interview. Be ready to articulate your process and results clearly.

• Interview Practice: Prepare answers to common retail interview questions, focusing on behavioral and situational scenarios related to customer service, sales, and problem-solving. Rehearse how you would describe your framing experience and your approach to customer consultations.

• Company Research: Familiarize yourself with Michaels' brand, values, and product offerings. Understand their commitment to creativity and customer experience to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.