Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Orlando, Florida, United States (400 N Alafaya Trl)

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 24, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and building relationships through custom framing solutions within a retail environment.

• It involves hands-on production of framing orders with a strong emphasis on quality and timely delivery, directly impacting customer satisfaction and store revenue.

• Key responsibilities include maintaining store presentation, managing inventory replenishment, and executing sales transactions accurately and efficiently.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational excellence.

📝 Enhancement Note: While the primary function is framing, the role integrates broader retail operations responsibilities, including sales, merchandising, and customer engagement, typical of a specialized retail associate position. The "Framer" title indicates a focus on the custom framing department, requiring specific technical skills in addition to general retail competencies.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and providing expert advice on custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and production targets for the framing department.
  • Greet and acknowledge customers promptly, assisting them in locating products and offering tailored solutions.

• Custom Framing Production:

  • Accurately measure, cut, and assemble custom framing orders according to customer specifications and quality standards.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing orders are completed on time to meet customer expectations and delivery schedules.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including "Shop In Store Out" (SISO) and directed replenishment processes.
  • Ensure a safe, clean, and clutter-free store environment, adhering to visual merchandising standards.
  • Participate actively in truck un-loading and stocking processes to maintain optimal inventory levels and store presentation.

• Transaction & Compliance:

  • Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.
  • Support shrink and safety programs by following established protocols and reporting any potential issues.
  • Adhere strictly to Standard Operating Procedures (SOPs) and all company programs and policies.

• Omni-channel Support:

  • Assist with and support various omni-channel processes as required, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities emphasize a dual focus: specialized framing expertise for custom orders and general retail operational duties. The mention of "Elevated ABC Deliver" and "SISO" suggests specific company-driven sales and inventory management methodologies that candidates should research.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a minimum requirement, aligning with entry-level retail positions. However, a strong understanding of basic math and measurement is crucial. Experience:

• Required:

  • Demonstrated ability to perform basic computer tasks.
  • Proficiency in basic measuring skills.
  • Experience operating framing equipment and glass cutters.

• Preferred:

  • Prior retail experience.

  • Proven experience in selling products and/or services to customers. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions.

• Custom Framing Techniques: Proficiency in measuring, cutting, and assembling framing projects.

• Equipment Operation: Safe and effective use of framing equipment, glass cutters, and potentially heat presses.

• Sales Acumen: Ability to drive sales through product knowledge and consultative selling.

• Cash Handling: Accurate and responsible management of financial transactions.

• Basic Computer Literacy: Familiarity with point-of-sale (POS) systems and basic computer functions.

• Measuring & Math Skills: Precise measurement and basic mathematical calculations for order accuracy.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment.

• Merchandising: Understanding of visual presentation and inventory management principles.

• Inventory Management: Experience with stock replenishment and maintaining product availability.

• Omni-channel Operations: Familiarity with integrated online and in-store retail processes.

📝 Enhancement Note: The requirements lean towards practical skills and a customer-centric approach. The preference for retail sales experience suggests that candidates who can demonstrate a consultative selling style will be highly regarded. The "0-2 years" experience level indicates that training will be provided for specific framing techniques, but foundational retail and customer service skills are expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly mentioned for this entry-level role, candidates are expected to demonstrate their knowledge and experience through interviews and potentially practical assessments.

• Process Documentation: Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them in a retail setting.

• System Implementation: Familiarity with Point-of-Sale (POS) systems and basic computer applications is expected.

• ROI Demonstration: While not a direct requirement for this role, understanding how individual contributions (e.g., sales, efficiency) impact store performance and profitability is beneficial.

Process Documentation:

• Candidates should be ready to articulate their understanding of workflow design and optimization as it applies to customer service and framing order fulfillment.

• Discussion of implementation and automation methods might be relevant in the context of efficient use of framing equipment and POS systems.

• Preparedness to discuss how performance is measured (e.g., sales numbers, order completion times) is important.

📝 Enhancement Note: For an entry-level position like Framer, a formal portfolio is less common. However, candidates should prepare to discuss their practical skills and conceptual understanding of retail processes, especially how they contribute to customer satisfaction and sales. Demonstrating an ability to follow established procedures is key.

💵 Compensation & Benefits

Salary Range:

• Based on the "PART_TIME" employment type, entry-level experience, and the retail industry in Orlando, Florida, the estimated hourly wage for a Framer position typically falls between $12.00 and $16.00 per hour. This range can vary based on specific experience, performance during the hiring process, and current market conditions. Benefits:

• Core Benefits:

  • 401(k) with Employer Match (eligibility requirements apply)
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision Insurance (eligibility requirements apply)
  • Telemedicine Services
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits

• Development & Growth:

  • Tuition Assistance
  • Adoption Assistance

• Additional Perks:

  • Voluntary Insurance Options

  • Employee Discounts on Michaels products

  • Access to Partner Discount Programs

  • Paid Time Off (accrued based on hours worked and state/local regulations) Working Hours:

• This is a Part-Time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The advertised standard is 40 hours per week, but part-time roles typically average fewer hours.

📝 Enhancement Note: The salary estimate is based on national averages for similar entry-level retail positions with specialized duties in a moderate cost-of-living area like Orlando, FL. Benefits are comprehensive for a part-time role, indicating Michaels' commitment to employee well-being, though eligibility often depends on hours worked and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Michaels operates in the Arts and Crafts Retail industry. As the leading specialty retailer in North America, they provide a vast array of supplies for arts, crafts, custom framing, and seasonal decorations. This industry is driven by consumer creativity, DIY trends, and seasonal demand. Company Size:

• The Michaels Companies, Inc. is a large enterprise, operating over 1,300 stores in North America. This indicates a robust organizational structure with established processes and a significant employee base, likely ranging from 10,000 to 50,000 employees globally. Founded:

• Michaels was founded in 1973. With nearly 50 years of history, it has a well-established brand presence and a mature operational framework. The company headquarters are in Irving, Texas. Team Structure:

• Store Team: This role is part of a local store team, reporting to a Store Manager or Assistant Manager.

• Departmental Focus: Within the store, the Framer is a specialist within the Custom Framing department, working alongside other sales associates and potentially a dedicated Framing Manager or Lead.

• Cross-functional Collaboration: Collaboration is expected with various store functions, including sales floor associates, cashiers, and potentially inventory or visual merchandising teams.

Methodology:

• Customer-Centric: A strong emphasis on customer service and building relationships is paramount, driven by methodologies like "Elevated ABC Deliver."

• Process-Oriented: Adherence to Standard Operating Procedures (SOPs) ensures consistent execution of tasks, from sales to production and inventory management.

• Data-Informed: While not explicitly detailed for this role, the company likely uses sales data and performance metrics to inform operational decisions and customer engagement strategies.

Company Website:

• https://www.michaels.com/

📝 Enhancement Note: The company's extensive history and large store footprint suggest a structured operational environment where adherence to established procedures is critical. The "Framer" role, while specialized, is integrated into the broader store operations, requiring collaboration and a customer-first mindset.

📈 Career & Growth Analysis

Operations Career Level:

• This position is an Entry-Level Specialist role within retail operations. It requires specific technical skills in custom framing and a foundational understanding of retail customer service and sales. The scope is primarily focused on serving customers in the framing department and contributing to overall store operations. Reporting Structure:

• The Framer typically reports to the Store Manager or an Assistant Manager. Within the framing department, there might be a lead or manager to whom the Framer reports for department-specific tasks and performance. Operations Impact:

• The Framer's impact is directly tied to driving sales and customer satisfaction within the Custom Framing department. High-quality framing services and excellent customer interactions contribute to repeat business and positive word-of-mouth, which in turn influences store revenue and profitability. Efficient production also impacts operational costs and customer wait times. Growth Opportunities:

• Skill Development:

  • Advanced framing techniques and design consultations.
  • Training on new framing equipment or materials.

• Retail Progression:

  • Potential to advance to roles such as Framing Lead, Key Holder, or Assistant Manager.
  • Opportunities to cross-train in other store departments.

• Leadership Potential:

  • With demonstrated performance and leadership capabilities, candidates can pursue management tracks within Michaels stores.

📝 Enhancement Note: This role serves as a solid entry point into retail operations with a specialized skill set. Growth opportunities are clearly defined within the retail hierarchy, emphasizing skill acquisition and performance-based advancement.

🌐 Work Environment

Office Type:

• This is a public retail store setting. The work environment is customer-facing and requires constant interaction with shoppers. Office Location(s):

• The specific store is located at 400 N Alafaya Trl, Orlando, FL. This is a typical retail location, likely situated in a shopping center or mall, with accessible parking and public transport options. Workspace Context:

• Customer-Facing Areas: The primary workspace includes the retail sales floor and the custom framing department, which are climate-controlled.

• Production Area: The frame shop itself contains specialized equipment like glass cutters and heat presses.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring adaptation to varying temperatures.

• Outdoor Work: Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck un-loads.

• Team Interaction: The environment fosters regular interaction with customers and team members, promoting a collaborative atmosphere.

Work Schedule:

• The work schedule involves nights, weekends, and early mornings, reflecting the operational hours of a retail store. While this is listed as Part-Time, the demands can be significant, requiring flexibility.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. Candidates should be prepared for a physically active role that involves both customer interaction and hands-on production within a controlled but sometimes challenging environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone screen or online assessment to gauge basic qualifications and availability.

• In-Person Interview: This will typically involve a one-on-one interview with the Store Manager or Assistant Manager.

  • Preparation: Be ready to discuss your customer service philosophy, any relevant framing or retail experience, and your understanding of the responsibilities outlined.
  • Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios.

• Practical Assessment (Potential): For the framing aspect, there might be a practical test involving basic measuring or discussing the framing process.

• Team Interaction: You might meet other team members to assess cultural fit and collaboration potential.

Portfolio Review Tips:

• For this role, a formal portfolio is unlikely. Instead, focus on preparing to discuss:
  • Past Experiences: Highlight any customer service, sales, or hands-on craft/building experience.
  • Problem-Solving: Be ready with examples of how you've solved customer issues or improved processes in previous roles.
  • Technical Aptitude: Discuss your comfort level with tools and equipment, and your ability to learn new technical skills.
  • Understanding of Framing: Show you've researched the custom framing process and understand its value proposition.

Challenge Preparation:

• You might be presented with scenarios such as:
  • "A customer wants to frame a valuable piece of art. What steps would you take?"
  • "How would you handle a situation where a customer is unhappy with the framing quote?"
  • "Describe your experience with inventory management or merchandising."
  • Preparation: Focus on customer-centric solutions, adherence to procedures, and efficient problem-solving.

📝 Enhancement Note: The interview process for this role will likely be practical and scenario-based, focusing on assessing essential customer service, sales, and technical aptitude rather than formal documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass cutters
  • Mat cutters
  • Framing saws/jointers
  • Heat presses
  • Measuring tools (rulers, tape measures)

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and inventory lookups.

• Basic Computer & Internet Access: For accessing company systems, training materials, and communication.

Analytics & Reporting:

• While this role doesn't typically involve deep analytics, understanding basic reporting from the POS system (e.g., sales figures, order status) is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM capabilities to track customer orders and preferences.

• Automation: Familiarity with how automated processes can streamline tasks, such as order entry or inventory alerts, is a plus.

📝 Enhancement Note: Emphasis is on hands-on operational tools and standard retail technology. Proficiency with specific framing equipment and POS systems will be trained, but a general comfort with tools and technology is expected.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is central to the Michaels experience.

• Creativity & Passion: The company culture celebrates creativity and encourages a passion for arts, crafts, and personal expression.

• Teamwork & Respect: Collaboration and mutual respect among team members are essential for a positive and productive work environment.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking responsibility for one's actions are key values.

• Efficiency & Quality: Striving for efficient processes while maintaining high standards of quality in both products and service.

Collaboration Style:

• Cross-functional: Associates are expected to collaborate across different store departments to ensure smooth operations and a cohesive customer experience.

• Customer-Centric: The team collaborates to meet customer needs, from initial consultation to final product delivery.

• Process-Driven: Team members work together to follow SOPs, ensuring consistency and adherence to company standards.

📝 Enhancement Note: Michaels emphasizes a culture that blends customer service, creativity, and operational efficiency. Team members are expected to be supportive, respectful, and dedicated to delivering quality in a collaborative retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, framing production, sales, and general store duties can be demanding.

• Customer Expectations: Meeting diverse customer expectations for custom framing, from design to budget and timeline.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks.

• Learning Curve: Mastering framing equipment and techniques requires dedicated learning and practice.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, and sales processes.

• Skill Specialization: Opportunity to become an expert in custom framing, a valuable niche skill.

• Retail Management Tracks: Potential to move into leadership roles within the store by demonstrating strong performance and aptitude.

• Company Resources: Access to company-wide training modules and development programs.

📝 Enhancement Note: The role presents opportunities for hands-on skill development and direct customer interaction, with clear pathways for growth within a large retail organization. Overcoming the challenges involves adaptability, a strong work ethic, and a commitment to continuous learning.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." or "How would you handle an upset customer?"

  • Preparation: Use the STAR method (Situation, Task, Action, Result) to provide specific examples. Focus on empathy, problem-solving, and de-escalation.

• Sales & Framing Questions: "What interests you about custom framing?" or "How would you approach selling a higher-end framing package?"

  • Preparation: Research Michaels' framing services. Highlight your understanding of value, quality, and how to connect product features to customer benefits.

• Operational Questions: "How do you prioritize tasks when you have multiple demands?" or "What is your understanding of inventory management?"

  • Preparation: Emphasize organization, time management, and attention to detail. Show an understanding of SOPs and efficiency.

Company & Culture Questions:

• "Why Michaels?" or "What do you know about our company values?"

  • Preparation: Research Michaels' mission, values (creativity, customer focus, teamwork), and recent initiatives. Align your answers with their culture.

• "How do you work in a team environment?"

  • Preparation: Provide examples of successful collaboration and your role in team projects.

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio is unlikely, prepare to verbally present examples of your skills and experiences:
  • Framing Knowledge: Discuss your understanding of different matting, framing styles, and glass types.
  • Measuring Precision: Be ready to describe how you ensure accuracy in measurements.
  • Customer Interaction: Detail how you engage customers to understand their framing needs and preferences.
  • Problem-Solving: Share instances where you resolved an issue related to a customer order or store operation.

📝 Enhancement Note: Preparation should focus on demonstrating practical skills, a customer-centric attitude, and an understanding of retail operations and Michaels' specific business. Be ready to articulate how your skills align with the company's values and operational needs.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or technical skills. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "cash handling."

• Prepare for Interview Questions: Practice answering common retail interview questions, focusing on customer service, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and Michaels.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and recent news to demonstrate your interest and cultural fit.

• Gather Examples: Think of specific examples from past experiences that showcase your ability to handle customer interactions, manage tasks efficiently, and work effectively in a team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.