Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Seneca, South Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-05-27

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.

• Responsibilities include building customer relationships, creating custom framing solutions, and driving sales through personalized design consultations.

• Key operational duties involve managing framing orders with a focus on quality and timeliness, and maintaining store presentation standards.

• The position requires proficiency in basic computer skills, measuring, and operating specialized framing equipment.

📝 Enhancement Note: While the job title is "Framer," the core responsibilities and skills listed indicate a strong blend of sales, customer service, and operational execution within a specialized retail segment. This is not purely a production role but one that requires client interaction and sales acumen.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing expert custom framing design consultations, leveraging Elevated ABC Deliver methodology to achieve sales and production targets.

• Execute all custom framing orders with a high degree of quality, ensuring adherence to established production timelines and customer expectations.

• Maintain the presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to meet their creative needs.

• Ensure a safe, clean, and well-merchandised store environment, supporting shrink and safety programs through adherence to Standard Operating Procedures (SOPs) and Company programs.

• Operate the cash register and execute cash handling procedures according to company standards, while also supporting Omni-channel processes.

• Participate actively in truck un-loading and stocking processes to ensure adherence to truck standards and efficient inventory management.

📝 Enhancement Note: The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a sales-driven approach to custom framing, where the Framer acts as a consultant rather than just an order-taker. This implies a need for consultative selling skills.

🎓 Skills & Qualifications

Education: High school diploma or equivalent generally expected for retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer skills for order entry, system navigation, and potential design software interaction.

• Basic measuring skills to accurately capture dimensions for custom framing projects.

• Ability to operate framing equipment, including specialized tools like a glass cutter.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation with the ability to build rapport and provide solutions.

Preferred Skills:

• Previous retail experience, ideally in a sales or design-focused capacity.

• Experience in selling products and/or services, demonstrating consultative selling capabilities.

• Familiarity with custom framing processes or art presentation.

• Experience with inventory management and merchandising.

📝 Enhancement Note: The "0-2 years" experience level suggests that extensive prior framing expertise is not mandatory, but a willingness to learn and a foundation in customer service and basic technical aptitude are key. The "selling products and/or services" preference strongly indicates that sales skills are highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer consultations leading to custom framing sales, highlighting consultative selling techniques.

• Examples of completed framing orders, showcasing quality of work, attention to detail, and adherence to design specifications.

• Evidence of maintaining store presentation standards, including merchandising and organization of framing displays.

Process Documentation:

• Ability to follow and document adherence to Standard Operating Procedures (SOPs) for framing production, sales, and customer service.

• Understanding and application of company-specific processes for order management, inventory replenishment, and Omni-channel fulfillment.

• Clear execution of cash handling and transaction processes, ensuring accuracy and compliance.

📝 Enhancement Note: While a formal "portfolio" might not be required in the traditional sense for this entry-level role, candidates are strongly advised to prepare examples of their customer service wins, sales achievements (even in previous non-framing roles), and any experience with design or visual merchandising. Demonstrating an ability to follow processes is paramount.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position with 0-2 years of experience in Seneca, South Carolina, the estimated hourly wage would typically range from $10.00 to $14.00 per hour. This estimate is based on typical retail associate wages in the region, considering the added responsibility of custom framing and sales.

Benefits:

• Health Insurance (medical, dental, and vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for other benefits as per company policy for part-time associates.

Working Hours: This is a PART_TIME position. Actual hours will vary but will likely include nights, weekends, and early mornings, as stated in the work environment description. The total hours per week are not specified but are typical for part-time retail roles.

📝 Enhancement Note: The salary estimate is based on prevailing retail wages in Oconee County, South Carolina, and the specialized nature of the role. Actual compensation may vary based on experience, performance, and specific store needs. The benefits listed are typical for a large retail organization like Michaels, offering a good package for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing)

Company Size: Michaels operates over 1,300 stores across North America and employs a significant workforce, categorizing it as a large enterprise.

Founded: 1973, with headquarters in Irving, Texas.

Team Structure:

• The Framer will be part of the store team, working alongside other retail associates, department specialists (like a Framer), and under the supervision of store management (e.g., Store Manager, Assistant Manager, Department Specialist).

Methodology:

• Emphasis on customer-centric operations, driving sales through personalized service and product solutions.

• Adherence to established Standard Operating Procedures (SOPs) and company programs for consistency and compliance.

• Focus on creating a positive and engaging shopping experience for customers, fostering loyalty and repeat business.

• Data-driven approach to sales and inventory management, utilizing systems for replenishment and performance tracking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a place to "fuel the joy of creativity and celebration." This suggests a culture that values creativity, customer engagement, and a positive work environment. The company's size means structured processes and clear expectations for roles like the Framer.

📈 Career & Growth Analysis

Operations Career Level: Entry-level to Junior Associate. This role serves as a foundational position within the retail operations and sales environment, offering hands-on experience in customer interaction, sales, and specialized production.

Reporting Structure: The Framer typically reports to the Store Manager or Assistant Store Manager, and may receive direct operational guidance from a more senior Framer or Department Specialist if present.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales through general customer assistance and merchandising. They also influence customer satisfaction and loyalty by providing high-quality framing solutions and positive shopping experiences. Efficient operations in the framing department contribute to overall store productivity and profitability.

Growth Opportunities:

• Skill Development: Opportunity to become a certified custom framing expert, mastering design principles, sales techniques, and specialized equipment operation.

• Advancement: Potential to move into roles like Lead Framer, Department Specialist, Assistant Store Manager, or Store Manager within Michaels retail operations.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail operational experience.

📝 Enhancement Note: For an entry-level role, the growth path within Michaels is well-defined, moving from associate to leadership positions. The specialized nature of framing can also lead to expertise that is valuable within the company's broader network, including its manufacturing arm, Artistree.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing shop area within the store.

Office Location(s): Seneca, South Carolina (13300 Clemson Blvd).

Workspace Context:

• The framing shop area will contain specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• The general store environment is climate-controlled, but stock rooms may not be.

• Some outdoor work may be required (e.g., retrieving shopping carts, truck unloads).

• The role involves significant standing for long periods and requires the ability to move throughout the store and access higher shelves with assistance.

• Opportunities for collaboration exist with all store associates to support customer needs and operational tasks.

Work Schedule: This is a PART_TIME position. Work hours include nights, weekends, and early mornings. Flexibility is expected to cover store operating hours and customer demand.

📝 Enhancement Note: The work environment description highlights the need for physical stamina and the ability to work in a dynamic, customer-facing retail setting. The framing shop itself is a specialized workspace with specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for indicated skills and experience.

• Phone Screen: A brief call with an HR representative or hiring manager to discuss basic qualifications, availability, and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Department Specialist. Expect questions about customer service experience, sales aptitude, problem-solving scenarios, and how you handle operational tasks.

• Skills Demonstration (Potential): You may be asked to demonstrate basic measuring skills or discuss your approach to learning new equipment.

• Final Offer: Based on interview performance and fit with the team.

Portfolio Review Tips:

• For this role, a traditional portfolio is less likely, but be prepared to discuss specific examples:

  • Customer Service Wins: Share instances where you went above and beyond to help a customer.
  • Sales Achievements: If you have prior sales experience, highlight specific successes (e.g., exceeding targets, closing difficult sales).
  • Problem-Solving: Describe a time you encountered a customer issue and how you resolved it effectively.
  • Technical Aptitude: Discuss any experience with tools, equipment, or learning new technical skills.
  • Design/Art Interest: Express your passion for creativity and how it relates to framing and art.

Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for framing advice.

• Prepare for questions about handling busy periods, managing multiple tasks, and working as part of a team.

• Think about how you would ensure quality and accuracy in your work.

📝 Enhancement Note: Given the entry-level nature, the "portfolio" will be more about your demonstrated experience and your ability to articulate your skills and potential during the interview process, rather than a formal collection of work. Focus on behavioral and situational interview questions.

🛠 Tools & Technology Stack

Primary Tools:

• POS (Point of Sale) System: For processing transactions, cash handling, and potentially customer order entry.

• Custom Framing Software/Design Tools: Likely proprietary software used for designing frames, calculating costs, and generating orders.

• Framing Equipment: Including, but not limited to, mat cutters, glass cutters, framing tools (e.g., staple guns, jointers), and potentially heat presses for specific applications.

• Measuring Tools: Tape measures, rulers, and other precision instruments.

Analytics & Reporting:

• Basic reporting features within the POS system for sales tracking.

CRM & Automation:

• Customer Relationship Management (CRM) aspects may be integrated into the POS or framing software to track customer preferences and order history.

• Omni-channel processing tools for managing online orders and in-store pickups/returns.

📝 Enhancement Note: Proficiency with retail POS systems and basic computer skills are essential. The ability to learn and operate specialized framing equipment is a key technical requirement. Familiarity with design software or visual merchandising principles would be a plus.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions and artistic expression in framing designs.

• Customer Focus: Prioritizing customer satisfaction through exceptional service and personalized solutions.

• Quality: Maintaining high standards in both the framing products created and the overall store experience.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide seamless customer service.

• Efficiency: Adhering to processes and timelines to ensure smooth operations and timely order fulfillment.

Collaboration Style:

• Open communication and mutual support among store associates to assist customers and complete tasks.

• A willingness to share knowledge and provide training on framing techniques and sales strategies.

• Collaborative problem-solving to address customer needs and operational challenges.

• Respectful interaction, fostering a positive and inclusive work environment for all team members.

📝 Enhancement Note: Michaels emphasizes a culture that fuels creativity and celebrates. This translates to a team environment that is likely energetic, customer-focused, and supportive of individual expression within the framework of retail operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales goals while also fulfilling framing orders accurately and on time.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and software safely and efficiently.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing projects.

• Physical Demands: Adapting to the physical requirements of standing for long periods and lifting/carrying heavy items.

• Adapting to Retail Pace: Thriving in a fast-paced retail environment with fluctuating customer traffic and demands.

Learning & Development Opportunities:

• Framing Expertise: Becoming a highly skilled custom framer with a strong understanding of materials, design, and techniques.

• Sales & Consultation Skills: Developing advanced consultative selling and customer relationship management skills.

• Retail Operations Knowledge: Gaining comprehensive experience in various aspects of retail store operations, from sales to inventory management.

• Leadership Potential: Opportunities for growth into supervisory or management roles within Michaels.

📝 Enhancement Note: The role presents a good opportunity for individuals interested in a creative trade combined with customer-facing sales. The challenges are typical of a hands-on retail position, and the growth opportunities are structured for career progression within a large organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to help a customer find a solution for a unique need. How did you approach it?" (Assesses problem-solving and customer service)

• "How would you approach a customer who seems unsure about what they want for their custom framing project?" (Assesses sales consultation skills)

• "Imagine you have a framing order with a tight deadline and another customer needing immediate assistance at the counter. How would you prioritize?" (Assesses time management and prioritization)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Assesses research and alignment with company values)

• "How do you contribute to a positive team environment?" (Assesses collaboration and teamwork)

Portfolio Presentation Strategy:

• Verbalize Experience: Instead of a physical portfolio, be prepared to vividly describe past experiences.

• Use the STAR Method: For behavioral questions, structure your answers using Situation, Task, Action, and Result to clearly articulate your contributions and achievements.

• Highlight Relevant Skills: Emphasize any experience with sales, customer service, measuring, tools, or creative problem-solving.

• Show Enthusiasm: Express genuine interest in the role, the company, and the craft of custom framing.

📝 Enhancement Note: Interviewers will be looking for a combination of customer service aptitude, sales potential, an ability to learn technical skills, and a positive attitude. Be ready to provide specific examples from past experiences, even if they are not directly in framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Ensure your resume clearly highlights any customer service, sales, technical skills (even basic tool use), or creative experience. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift").

• Prepare for Behavioral Questions: Practice using the STAR method (Situation, Task, Action, Result) to answer questions about your experience with customer service, problem-solving, and teamwork.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly in the custom framing department. Be ready to articulate why you are interested in Michaels.

• Practice Your "Pitch": Be ready to briefly explain your interest in the Framer role and why you would be a good fit, showcasing enthusiasm for creativity and customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.