Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Joliet, Illinois, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: 2026-08-20

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and personalized design consultations.

• Maintain a visually appealing and well-stocked retail environment, focusing on the custom framing department and overall store merchandising standards.

• Execute operational tasks with efficiency, including order fulfillment, inventory management, and adherence to Standard Operating Procedures (SOPs).

• Contribute to a positive and safe store environment by upholding company policies, supporting safety programs, and fostering excellent customer service.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a blend of specialized custom framing expertise and general retail operations. The role requires a strong customer-facing component, emphasizing sales and relationship-building within the framing department, alongside core retail duties like merchandising and customer assistance. This is not a pure production role but a hybrid customer-facing operations position within a retail context.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and offering tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to enhance the customer experience and drive sales within the custom framing department.
  • Effectively sell products and services, focusing on the value and artistry of custom framing.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to deadlines.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, safely and effectively.

• Store Operations & Merchandising:

  • Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment processes.
  • Ensure the store is well-merchandised, clean, and clutter-free, facilitating an optimal shopping experience for customers.
  • Assist with the truck un-load and stocking processes, ensuring adherence to established standards and budgets.

• Customer Service & Support:

  • Provide friendly and efficient customer service, acknowledging customers, assisting with product location, and offering solutions.
  • Support Omni-channel processes, ensuring a seamless customer experience across online and in-store channels.

• Operational Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and requirements.

  • Support and actively participate in shrink and safety programs to maintain a secure and accident-free environment.

  • Operate the cash register and execute cash handling procedures accurately and according to standards.

📝 Enhancement Note: The responsibilities emphasize a dual focus on specialized framing skills and broader retail operational duties. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales, aligning with typical retail sales training. The mention of "SISO and Directed Replenishment" points to inventory management and visual merchandising responsibilities.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, though not explicitly required. Focus is on practical skills and experience. Experience:

• 0-2 years of experience in a retail or customer-facing role is typical for this level.

• Experience in sales or service environments is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software for order entry, and internal communication platforms.

• Basic Measuring Skills: Proficiency in accurate measurement for custom framing projects.

• Framing Equipment Operation: Capability to safely and effectively operate framing machinery and tools.

• Glass Cutting: Skill in precise glass cutting for framing applications.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

• Adherence to SOPs: Ability to follow established procedures and guidelines.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services, with an emphasis on consultative selling.

• Visual Merchandising: An eye for presentation and ability to maintain attractive displays.

• Inventory Management Basics: Familiarity with stock replenishment and organization.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly define the baseline and desired skill sets. The emphasis on basic skills suggests this role is entry-level, with on-the-job training for specialized framing equipment. The preferred skills highlight the value of prior retail and sales exposure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experience in:
  • Customer Interaction Examples: Briefly describe instances where you successfully helped a customer find a solution or made a sale.
  • Process Adherence: Mention any experience following specific procedures or SOPs in previous roles.
  • Problem-Solving Scenarios: Provide examples of how you resolved customer issues or operational challenges.
  • Quality Focus: Illustrate instances where attention to detail and quality were critical to task completion.

Process Documentation:

• Candidates should be prepared to discuss their understanding and ability to follow:
  • Workflow Design & Optimization: While not designing, understanding the importance of following a structured workflow for custom framing orders from consultation to completion.
  • Implementation & Automation: Understanding how to use company systems for order entry, inventory updates, and POS transactions.
  • Measurement & Performance: While not directly analyzing, understanding the impact of individual performance on store sales and customer satisfaction metrics.

📝 Enhancement Note: For an entry-level retail position like this, a traditional operations portfolio is not expected. The focus is on demonstrating practical skills and a willingness to learn and follow established processes. Candidates should be ready to discuss relevant experiences that showcase their customer service, sales aptitude, and ability to follow instructions.

💵 Compensation & Benefits

Salary Range:

• The base pay range for this position is $15.25 to $17.90 per hour.

• This range reflects the entry-level nature of the role and the specific market for retail positions in the Joliet, Illinois area. The final compensation will be determined by the candidate's experience, skills, and alignment with the role's requirements. Benefits:

• Core Benefits (Eligibility may vary based on employment status and hours worked):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Additional Perks & Assistance:

  • Tuition assistance

  • Adoption assistance

  • Various voluntary insurance options

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a Part-time position.

• The typical working hours are not explicitly defined but may involve nights, weekends, and early mornings, aligning with standard retail operating hours.

• The role may be eligible for overtime compensation in accordance with state and local laws.

📝 Enhancement Note: The salary range is provided and falls within typical hourly rates for entry-level retail associate roles in the US. The benefits listed are comprehensive for a part-time retail position, with some core benefits likely contingent on meeting specific eligibility criteria (e.g., average hours worked per week). The mention of overtime indicates adherence to labor laws.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America, serving a wide customer base with diverse creative needs. This industry context means a focus on creativity, inspiration, and community engagement. Company Size:

• Michaels is a large, publicly traded company with over 1,300 stores across North America. This scale offers opportunities for structured training, established operational processes, and a wide network of colleagues, while also implying a need for individual initiative within a defined framework. Founded:

• Founded in 1973, Michaels has a long history in the retail sector, headquartered in Irving, Texas. This longevity suggests a stable company with established business practices and a deep understanding of its market. Team Structure:

• Operations Team Aspect: This role is part of the in-store retail team, working alongside other sales associates, department specialists (like a Framing Designer or Store Manager), and potentially assistant managers.

• Reporting Structure: Typically reports to a Store Manager or Assistant Manager, with direct supervision from department leads for specific tasks.

• Cross-functional Collaboration: While primarily focused on the framing department and customer interactions, this role will collaborate with all store team members for general store upkeep, stocking, and customer assistance. Collaboration with online fulfillment (Omni-channel) is also a component.

Methodology:

• Data Analysis & Insights: While this role is not directly responsible for data analysis, performance is tracked through sales metrics, customer feedback, and adherence to operational standards.

• Workflow Planning & Optimization: Focus is on executing established workflows for custom framing and general retail operations efficiently.

• Automation & Efficiency: Utilizes POS systems and potentially other company software for task completion and inventory management.

Company Website:

• www.michaels.com

📝 Enhancement Note: The company context highlights Michaels as a large, established retail leader in the arts and crafts sector. The "Team Structure" section clarifies the likely reporting lines and collaborative environment within a retail store setting. The "Methodology" section reiterates the operational focus on following established processes rather than developing new ones.

📈 Career & Growth Analysis

Operations Career Level:

• This is an Entry-Level Retail Associate position, specifically focused on the Custom Framing department. It involves hands-on execution of customer service, sales, and operational tasks within a defined retail environment. The scope is primarily task-oriented, with an emphasis on individual performance and adherence to company standards. Reporting Structure:

• The Framer typically reports to the Store Manager or Assistant Manager. Day-to-day guidance and task assignment may come from a Framing Designer or a designated department lead. This structure provides clear lines of accountability and support. Operations Impact:

• The Framer directly impacts store revenue through custom framing sales and general merchandise sales. They also influence customer satisfaction and loyalty by providing excellent service and creating memorable experiences. Efficient store operations, including merchandising and inventory, contribute to overall store performance and profitability. Growth Opportunities:

• Framing Specialization: Potential to become a skilled Framing Designer, developing advanced design expertise and customer consultation abilities.

• Retail Leadership Path: Opportunity to advance into roles such as Lead Sales Associate, Department Specialist, Assistant Store Manager, or Store Manager, with increasing responsibility for store operations, team management, and sales targets.

• Cross-Functional Skill Development: Gain experience in various retail functions, including merchandising, inventory management, cash handling, and Omni-channel fulfillment, building a well-rounded retail skillset.

📝 Enhancement Note: This section clarifies the entry-level nature of the role and outlines potential career progression within Michaels, moving from a specialized execution role to broader operational and leadership positions. The emphasis is on developing core retail competencies and growing within the organization.

🌐 Work Environment

Office Type:

• This is a Public Retail Store Setting. The work environment is customer-facing, dynamic, and involves constant interaction with the public. The primary workspace is the retail floor and the dedicated custom framing area. Office Location(s):

• The specific store is located at 2800 Plainfield Rd, Joliet, IL. This location is a typical retail store environment, likely situated in a shopping center or commercial area. Workspace Context:

• Collaborative Environment: The workspace is shared with other store team members. Effective communication and teamwork are essential for managing customer flow, task completion, and maintaining store standards.

• Tools and Technology: Access to POS systems, framing equipment, glass cutters, heat presses, and potentially basic computer terminals for order management and communication.

• Team Interaction: Regular interaction with colleagues, supervisors, and customers, fostering a social and service-oriented atmosphere. The frame shop itself is a specialized area within the store.

Work Schedule:

• The schedule involves working nights, weekends, and early mornings to cover store operating hours. Flexibility is key for a part-time retail role. The retail environment is climate-controlled, though some stock rooms might not be.

📝 Enhancement Note: This section details the typical retail store environment, emphasizing customer interaction, team collaboration, and the specific tools and equipment available in a Michaels store, particularly within the framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: This will likely involve a one-on-one or panel interview with the Store Manager or Assistant Manager.

  • Preparation: Be ready to discuss your customer service philosophy, sales approach, and experience with the required skills (measuring, basic computer use).
  • Process Optimization Focus: Be prepared to discuss how you would approach customer consultations for custom framing, emphasizing listening and problem-solving.
  • Case Study Presentation: While not a formal case study, you may be asked situational questions like, "How would you handle a customer who is unsure about their framing choices?" or "Describe a time you went above and beyond for a customer."
  • Team Interaction: Expect questions about your ability to work collaboratively and positively within a team environment.

• Potential Skills Assessment: A brief demonstration of basic measuring skills or a role-play scenario might occur.

Portfolio Review Tips:

• For this role, a formal portfolio isn't typically required. Instead, focus on verbally showcasing your experience and skills.

• Tactical Advice: Be ready to articulate specific examples of your customer service successes, sales achievements, and any experience with tools or equipment relevant to the job.

• Process Improvement Case Study: Prepare to discuss how you would follow the company's process for custom framing consultations and order fulfillment, emphasizing customer satisfaction and quality.

• Metrics Presentation: While you won't present metrics, be ready to discuss how you understand the importance of sales targets and customer satisfaction scores in a retail environment.

• Company-Specific Considerations: Demonstrate an understanding of Michaels' commitment to creativity and customer service. Research the company's values and how your skills align.

Challenge Preparation:

• Typical Exercise: Expect behavioral questions and situational judgment questions. For example, "Tell me about a time you had to deal with a difficult customer."

• Time Management: Be concise and focused in your answers.

• Stakeholder Communication: Highlight your ability to communicate effectively with customers and team members.

📝 Enhancement Note: The interview process is tailored for an entry-level retail role. The emphasis is on behavioral and situational questions, assessing customer service skills, sales aptitude, and team fit, rather than complex operational analysis or a formal portfolio presentation.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially order entry.

Proficiency in using POS systems is expected.

• Framing Equipment: Various machinery and tools for cutting mats, assembling frames, and securing artwork. This includes specialized items like:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Heat Press: Potentially used for applying certain adhesives or finishes.
  • Mat Cutters: For creating custom mat openings.
  • Frame Assembly Tools: For joining frame components.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• While direct analytics is not a primary responsibility, understanding reports related to sales performance, custom framing volume, and customer feedback is beneficial. The POS system likely generates basic sales reports. CRM & Automation:

• The POS system may have basic CRM functionalities to track customer purchase history and preferences for custom framing.

• Company-specific software may be used for inventory management, order tracking, and internal communications.

📝 Enhancement Note: This section details the practical tools and technology a Framer will use daily. The emphasis is on hands-on equipment and retail POS systems, with a focus on operational execution rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment that celebrates creativity and encourages customers and team members to explore their artistic passions.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and helping customers achieve their creative goals.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure a positive shopping experience.

• Quality & Craftsmanship: Maintaining high standards in product presentation and, specifically for this role, in the quality of custom framing work.

• Efficiency & Productivity: Adhering to operational procedures to ensure smooth store operations and timely order fulfillment.

Collaboration Style:

• Cross-functional Integration: Team members are expected to assist in various store functions as needed, promoting a unified approach to customer service and store maintenance.

• Process Review Culture: While processes are standardized, open communication regarding operational efficiency and customer feedback is encouraged.

• Knowledge Sharing: Team members are encouraged to share best practices, particularly within departments like custom framing, to enhance collective expertise.

📝 Enhancement Note: The culture values align with a creative retail environment, emphasizing customer service, teamwork, and quality. The collaboration style is typical for retail, requiring flexibility and mutual support among team members.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization with Efficiency: Meeting diverse customer design needs while adhering to production timelines and quality standards for custom framing.

• Customer Decision Support: Guiding customers through complex design choices and material selections to ensure satisfaction with their final framing solution.

• Peak Season Demands: Managing increased customer traffic and order volume during holiday seasons or promotional periods.

• Product Knowledge Expansion: Continuously learning about new framing materials, techniques, and design trends to better serve customers.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to gain proficiency in all aspects of store operations, from sales and customer service to inventory and visual merchandising.

• Specialized Training: Comprehensive training on custom framing techniques, design principles, and the use of specialized equipment.

• Customer Relationship Management: Developing advanced skills in consultative selling and building long-term customer loyalty.

• Potential for Advancement: Clear pathways to move into leadership roles within the store.

📝 Enhancement Note: This section outlines common challenges in a customer-facing retail role with specialized services, alongside clear pathways for skill development and career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy & Methodology: "How would you approach a customer who is unsure about the best framing options for their artwork?" Be ready to discuss a consultative process involving understanding the art, the customer's aesthetic, and budget.

• Collaboration & Stakeholder Management: "Describe a time you had to work with a colleague to solve a customer's problem." Focus on communication, teamwork, and achieving a positive outcome.

• Problem-Solving: "Imagine a customer received their custom framing order, but it wasn't quite what they expected. How would you handle this situation?" Emphasize empathy, active listening, and following company procedures for resolution.

Company & Culture Questions:

• "Why Michaels, and why the Framer role?" Show genuine interest in the company's mission and the specific responsibilities of the position.

• "How do you contribute to a positive team environment?" Highlight your collaborative spirit and willingness to support colleagues.

• "How do you ensure quality in your work?" Connect this to the attention to detail required for custom framing. Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't required, prepare 2-3 concise, impactful stories (using the STAR method: Situation, Task, Action, Result) that showcase your customer service, sales, problem-solving, or relevant technical skills.

• Metrics Discussion: Be ready to talk about how you understand sales goals and the importance of metrics like conversion rates and average transaction value in a retail setting.

• Operations Strategy: Discuss how you would apply Michaels' processes to ensure customer satisfaction and high-quality framing outcomes.

📝 Enhancement Note: Interview preparation focuses on demonstrating practical skills, customer-centricity, and cultural fit, aligning with the expectations for an entry-level retail role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Ensure your resume clearly highlights any relevant customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail."

• Portfolio Preparation (Verbal): Prepare to discuss specific examples of your customer interactions, problem-solving skills, and any experience with tools or detailed work. Think about how you can verbally demonstrate your qualifications.

• Interview Preparation: Research Michaels' values and mission. Practice answering common retail interview questions focusing on customer service, teamwork, and sales ability. Be ready to articulate why you are a good fit for the Framer role.

• Company Research: Familiarize yourself with Michaels' product offerings, particularly in custom framing, and understand their commitment to creativity and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.