UX-Designer ePartners

📍 Job Overview

Job Title: UX Designer ePartners

Company: KPN

Location: Rotterdam, South Holland, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: September 18, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the digital customer and partner experience by designing intuitive and impactful user journeys across complex systems.

• Drive the strategic direction and execution of design solutions for eSales and eService initiatives, encompassing the complete digital lifecycle.

• Act as a systems thinker, identifying and designing across interconnected systems, processes, and channels to simplify complexity.

• Contribute to and enhance the KPN Design System, ensuring consistency and elevating design maturity across the organization.

• Collaborate with cross-functional teams including Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners.

📝 Enhancement Note: This role is positioned as a mid-to-senior UX Designer, emphasizing ownership of the digital experience and strategic contribution to complex design challenges. The "ePartners" context suggests a focus on B2B or partner-facing digital platforms alongside customer journeys.

📈 Primary Responsibilities

• Take ownership of the digital customer and partner experience, designing for the entire digital journey from orientation and sales to service and support.

• Develop and execute design strategies for complex design issues, translating them into tangible and user-friendly designs.

• Function as a systems thinker, understanding and designing across the interplay of systems, processes, and channels to create seamless experiences.

• Simplify complex processes into intuitive, human-centered experiences without losing business context.

• Conduct user research and validation to identify needs and opportunities, iteratively improving designs based on data and practical testing.

• Present and justify design choices to stakeholders, ensuring buy-in and alignment.

• Document designs clearly and contribute new components and best practices to the KPN Design System.

• Foster Design Thinking as a mindset within teams, promoting a user-centric approach.

• Elevate team maturity in design by bringing structure and quality, and actively participate in the UX Guild community.

📝 Enhancement Note: The responsibilities highlight a blend of strategic vision and hands-on execution, with a strong emphasis on systems thinking and cross-functional collaboration. The role requires proactive contribution to design systems and team development.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong portfolio and demonstrable experience in UX Design are paramount. A background in Design, Human-Computer Interaction, or a related field is often beneficial.

Experience: 6+ years of experience in UX Design, with a proven track record of leading UX projects.

Required Skills:

• Extensive experience in UX Design and leading UX projects.

• Proficient in designing user journeys, wireframes, prototypes, and service concepts.

• Demonstrated experience designing for digital ecosystems, thinking beyond isolated screens.

• Strong ability to present and justify design decisions to stakeholders.

• Knowledge of and practical contribution to a Design System.

• Experience collaborating within a design community, sharing knowledge, and improving quality collectively.

• A comprehensive portfolio showcasing design thinking, process, and impact.

• Familiarity with Design Thinking methodologies. Preferred Skills:

• Background in eCommerce.

• Experience with user research and data validation techniques.

• Systems thinking and ability to design across complex interconnected systems.

• Familiarity with KPN's specific industry (telecommunications) and its digital touchpoints.

📝 Enhancement Note: The requirement for a strong portfolio is critical, serving as the primary evidence of a candidate's capabilities. The emphasis on a "design community" suggests that collaborative skills and a willingness to share knowledge are highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX projects demonstrating end-to-end design thinking from problem identification to solution implementation.

• Highlight projects involving complex digital ecosystems and cross-system design.

• Include examples of how user research, data, and validation informed design decisions and led to measurable impact.

• Present wireframes, prototypes, and final design outputs, clearly articulating the design process and rationale.

• Demonstrate contributions to or understanding of Design Systems and their application. Process Documentation:

• Ability to clearly document design processes, user flows, and final interface specifications.

• Evidence of applying iterative design processes, including research, ideation, prototyping, testing, and refinement.

• Examples of how designs were translated into actionable specifications for development teams.

📝 Enhancement Note: The portfolio is expected to be a robust representation of the candidate's ability to handle complex, ecosystem-level design challenges and their contribution to established design frameworks like a Design System.

💵 Compensation & Benefits

Salary Range: An estimated salary range for a UX Designer with 6+ years of experience in Rotterdam, Netherlands, based on KPN's provided range, is approximately €4,658 to €6,814 gross per month. This equates to an annual salary of €55,896 to €81,768, plus 8% holiday allowance and a 13th-month bonus.

Benefits:

• Gross monthly salary between €4,658 and €6,814 (depending on experience).

• Fixed 13th-month salary, partly paid monthly and partly in January.

• Annual individual and collective increases per the CAO.

• €1,500 annual budget for employability (training, coaching, courses).

• Flexible working days and leave arrangements.

• Home office setup support, including a mobile phone and laptop.

• 50% discount on KPN products and services.

• Generous travel allowance (full public transport reimbursement or €0.23/km for car, or €0.40/km for cycling).

• Option to purchase a lease bicycle with KPN contribution.

• Excellent pension plan (KPN contributes 17.5%, employee 7.5%).

Working Hours: 40 hours per week, with flexibility around work-life balance and potential for flexible working days.

📝 Enhancement Note: The salary range provided by KPN is detailed and competitive for the Dutch market. The benefits package is extensive, emphasizing professional development, work-life balance, and employee well-being, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications. KPN is a major Dutch telecommunications company, providing a wide range of services including mobile, internet, television, and IT solutions. This industry context implies a focus on customer experience, network reliability, and innovation in a competitive market.

Company Size: KPN is a large enterprise, likely employing thousands of people globally. This means opportunities for structured career progression, access to extensive resources, and collaboration with diverse teams.

Founded: KPN has a long history, with roots dating back to the late 19th century. This legacy suggests a stable, established organization with a deep understanding of its market and customer needs.

Team Structure:

• The "ePartners-team" is described as young, growing, and offering significant freedom and responsibility. This implies an agile, entrepreneurial environment within a larger corporate structure.

• The UX Designer will be a full member of the "UX Guild," a design community comprising all business UX Designers and Researchers at KPN. This provides a strong support network of peers.

• The role involves collaboration with various internal teams (Conversational Specialists, Online Marketers, Product Specialists, Developers) and external Business Partners, indicating a highly cross-functional and collaborative work environment. Methodology:

• Emphasis on "Design Thinking" as a core mindset.

• Focus on making ideas concrete, testing them, and improving them collaboratively with partners.

• Systems thinking is a key approach, designing across silos and understanding interconnectedness.

• Iterative improvement based on data and practical testing.

Company Website: https://www.kpn.com/

📝 Enhancement Note: KPN's culture appears to balance the stability of a large, established company with an agile, innovative approach within specific teams like ePartners. The UX Guild is a significant structural element designed to foster a strong design community and professional growth.

📈 Career & Growth Analysis

Operations Career Level: This role is for a mid-to-senior UX Designer, requiring 6+ years of experience. It involves significant ownership, strategic input, and the ability to lead complex design initiatives. The position is not just about execution but also about shaping strategy and mentoring others.

Reporting Structure: The UX Designer is part of the ePartners team, likely reporting to a team lead or manager within that division. However, they are also a full member of the UX Guild, suggesting a dual reporting or strong community affiliation that transcends direct management lines.

Operations Impact: The UX Designer's impact is directly tied to the effectiveness of KPN's digital customer and partner experiences. By simplifying complexity and improving usability across sales, service, and support, they contribute to increased customer satisfaction, partner engagement, conversion rates, and operational efficiency. Their work on the Design System also ensures brand consistency and faster development cycles across the organization.

Growth Opportunities:

• Specialization: Deepen expertise in areas like conversational design, service design, or complex digital ecosystem design.

• Leadership: Progress into Senior UX Designer roles, Lead UX Designer positions, or UX Management roles, potentially leading larger projects or teams.

• Mentorship: Take on a mentorship role within the ePartners team or the UX Guild, guiding junior designers.

• Strategic Influence: Increase involvement in product strategy and roadmap planning based on design insights and user needs.

• Cross-Functional Mobility: Gain exposure to various business units and product areas within KPN through collaborative projects.

📝 Enhancement Note: The role offers substantial growth potential, not just in terms of seniority but also in strategic influence and specialization, particularly within the framework of KPN's established design community.

🌐 Work Environment

Office Type: The job is listed as Hybrid, with a primary office location at Wilhelminakade 123 in Rotterdam. This suggests a modern office environment designed for collaboration and focused work, with the flexibility to work remotely.

Office Location(s): The main office is in Rotterdam, a major city in the Netherlands. This location offers good accessibility via public transport and is a hub for business and innovation.

Workspace Context:

• Collaborative Environment: The role emphasizes working closely with internal teams and external partners, suggesting office time will be utilized for brainstorming, workshops, and design reviews.

• Tools and Technology: Access to standard design software, collaboration tools, and potentially KPN's internal development and testing environments. The company provides laptops and mobile phones.

• Design Community: Being part of the UX Guild means ample opportunities for interaction with fellow designers, sharing ideas, and participating in design critiques, whether in person or virtually.

Work Schedule: A standard 40-hour work week is indicated, with flexibility in how this time is managed, contributing to a good work-life balance. This flexibility is crucial for UX professionals who often need focused time for deep work alongside collaborative sessions.

📝 Enhancement Note: The hybrid model combined with a strong emphasis on collaboration indicates that candidates should be comfortable with a mix of remote and in-office work, with the latter likely focused on team interaction and strategic sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio, followed by a call with a recruiter or hiring manager to assess basic fit and interest.

• Portfolio Review & Design Challenge: A significant part of the process will involve presenting your portfolio, discussing your design process, and potentially undertaking a design challenge or case study relevant to KPN's business. This will assess your strategic thinking, problem-solving skills, and ability to articulate design decisions.

• Team/Stakeholder Interviews: Meetings with members of the ePartners team, UX Guild, and potentially key stakeholders (e.g., Product Managers, Developers) to evaluate collaboration style, cultural fit, and domain knowledge.

• Final Interview: Typically with senior management to discuss overall fit and expectations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most relevant projects that showcase your ability to handle complex digital ecosystems, systems thinking, and impact on user/business goals.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Systems Thinking: Explicitly demonstrate how you designed across multiple systems, processes, or channels, and how you simplified complexity.

• Showcase Design System Contribution: If you've contributed to or worked extensively with Design Systems, make this a focal point.

• Prepare for Questions: Be ready to discuss your design rationale, trade-offs made, and how you handle feedback and challenging stakeholders.

Challenge Preparation:

• Understand KPN's Business: Research KPN's services, target audiences (customers and partners), and current digital offerings.

• Anticipate Problem Types: Expect challenges related to simplifying complex user flows, improving partner onboarding, enhancing digital service interactions, or integrating new features into an existing ecosystem.

• Practice Design Thinking: Be prepared to outline your approach using Design Thinking principles – empathy, define, ideate, prototype, test.

• Focus on Rationale: The "why" behind your design decisions is more important than the final visual polish of a quick challenge.

📝 Enhancement Note: The emphasis on a portfolio and potential design challenges suggests that KPN values practical demonstration of skills and strategic problem-solving over theoretical knowledge alone.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision (or similar industry-standard tools for wireframing, prototyping, and high-fidelity design).

• User Research & Testing: Tools for user interviews, usability testing, surveys (e.g., UserTesting.com, Qualtrics, SurveyMonkey).

• Collaboration: Miro, Mural (for whiteboarding and collaborative ideation); Confluence, Jira (for documentation and agile project management).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (or similar) for understanding user behavior on digital platforms.

• Data Visualization: Tableau, Power BI, or internal KPN dashboarding tools for analyzing user data and presenting insights.

CRM & Automation:

• While not explicitly mentioned for a UX Designer, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial for understanding the broader customer journey and partner engagement points.

📝 Enhancement Note: While the job description doesn't explicitly list required tools, the responsibilities and industry standard for UX Design imply proficiency with common design and prototyping software, as well as collaboration and data analysis tools.

👥 Team Culture & Values

Operations Values:

• Customer & Partner Centricity: A core value at KPN, focusing on delivering exceptional experiences for both end-users and business partners.

• Innovation & Future-Proofing: Driving smarter, faster, and future-proof collaborations and digital solutions.

• Collaboration & Teamwork: Working together to achieve common goals, with strong emphasis on cross-functional cooperation and community building (UX Guild).

• Ownership & Responsibility: Empowering individuals and teams to take charge of their work and make concrete contributions.

• Simplicity & Intuition: Translating complexity into simple, human-centered, and intuitive experiences.

• Data-Driven Decision Making: Using research and data to validate hypotheses and drive continuous improvement.

Collaboration Style:

• Cross-functional Integration: Close collaboration with marketing, product, development, and business partners to ensure holistic design solutions.

• Design Community Engagement: Active participation in the UX Guild for knowledge sharing, feedback, and collective growth.

• Iterative Feedback Loops: Regular design reviews and testing to refine concepts and ensure alignment.

• Mentorship and Peer Support: A culture that encourages sharing expertise and supporting colleagues to elevate overall design quality.

📝 Enhancement Note: The emphasis on both internal team collaboration (ePartners) and community building (UX Guild) suggests a culture that values both focused, agile work and broader professional development and knowledge sharing.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Designing effective user experiences across KPN's broad range of interconnected systems and services, often involving legacy systems and diverse partner needs.

• Balancing Stakeholder Needs: Aligning the needs and expectations of various internal departments and external business partners with user-centered design principles.

• Driving Design Maturity: Continuously advocating for and embedding user-centered design practices and Design Thinking across teams that may not have a strong design background.

• Keeping Pace with Technology: Adapting design strategies and solutions to evolving digital trends and technologies within the telecommunications sector.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to deepen expertise in specific areas like service design, conversational AI interfaces, or complex platform design.

• Leadership Development: Potential to grow into senior or lead UX roles, managing projects and mentoring junior designers.

• Industry Trends: Exposure to cutting-edge UX practices and technologies through participation in the UX Guild and potentially external conferences or training funded by the employability budget.

• Cross-Domain Exposure: Working on diverse projects within KPN's various business units provides broad industry knowledge.

📝 Enhancement Note: The challenges presented are typical for a large, established tech company, offering significant opportunities for a UX professional to develop advanced problem-solving skills and strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex digital ecosystem. What were the key challenges, and how did you approach them?" (Focus on systems thinking, cross-channel design, and problem-solving.)

• "How do you balance the needs of different stakeholders (e.g., business partners, internal teams, end-users) when making design decisions?" (Highlight stakeholder management, negotiation, and user advocacy.)

• "Walk us through a project where you significantly simplified a complex process or user journey. What was your methodology, and what was the impact?" (Emphasize Design Thinking, iterative process, and quantifiable results.) Company & Culture Questions:

• "What interests you about KPN and the ePartners team specifically?" (Show research into KPN's mission, values, and the team's focus.)

• "How do you contribute to a design community or foster design thinking within non-design teams?" (Focus on collaboration, knowledge sharing, and mentorship.)

• "How do you measure the success of your UX designs, and what metrics do you prioritize?" (Discuss relevant KPIs like conversion rates, task completion, satisfaction scores, and adoption rates.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem statement, your specific role and contributions, your design process (research, ideation, prototyping, testing), the rationale behind key decisions, and the ultimate impact or outcomes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., "increased conversion by X%", "reduced support tickets by Y%", "improved task completion time by Z%").

• Showcase Systems Thinking: Explicitly highlight projects where you designed across multiple touchpoints, systems, or channels, demonstrating your ability to see the bigger picture.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, the trade-offs you made, and how you handled challenges or feedback.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating strategic thinking, systems-level design capabilities, and the ability to articulate impact through data and clear narrative.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the KPN jobs portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating complex digital ecosystems, systems thinking, and end-to-end design ownership. Prioritize examples that show how you simplified complexity and drove measurable impact.

• Resume Optimization: Ensure your resume clearly states your 6+ years of UX design experience, leadership in UX projects, and proficiency in key skills like user journeys, wireframing, prototyping, and Design Systems. Use keywords from the job description naturally.

• Interview Preparation: Practice presenting your portfolio, focusing on storytelling, clear articulation of your process, and quantifying the impact of your work. Prepare to discuss your approach to Design Thinking and stakeholder management.

• Company Research: Understand KPN's business, its position in the telecommunications market, and its commitment to customer and partner experience. Research the ePartners team's objectives and the role of the UX Guild within KPN.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.