Service Designer / CX Designer

📍 Job Overview

Job Title: Service Designer / CX Designer

Company: Brainlake Advertising LLC

Location: Tunis, Tunis Governorate, Tunisia

Job Type: CONTRACTOR

Category: Service Design / Customer Experience Operations

Date Posted: 2026-09-18

Experience Level: 8+ Years

Remote Status: On-site

🚀 Role Summary

• Design and optimize end-to-end customer and service experiences across digital and physical channels, leveraging a deep understanding of customer needs, business objectives, and operational realities.

• Analyze current service operations, identify friction points and inefficiencies, and conceptualize future-state service models that enhance customer satisfaction and business outcomes.

• Lead and facilitate client and stakeholder workshops to drive discovery, co-creation, ideation, and prioritization of service improvements.

• Translate complex business processes and customer journeys into clear, actionable visual artifacts such as service blueprints, journey maps, and experience maps.

• Collaborate closely with cross-functional teams, including UX designers, researchers, business analysts, and product teams, to ensure seamless integration of service design principles into product and operational strategies.

📝 Enhancement Note: This role is positioned as a senior, hands-on position requiring significant independent contribution and client-facing interaction. The emphasis on "Service Design / CX Designer" suggests a focus on the holistic customer journey and the operational underpinnings that support it, bridging the gap between user needs and business capabilities. The "CONTRACTOR" employment type indicates a project-based or fixed-term engagement, common for specialized consulting roles.

📈 Primary Responsibilities

• Conduct in-depth research, including user interviews and stakeholder consultations, to comprehensively understand customer behaviors, motivations, business objectives, and operational constraints.

• Analyze existing service ecosystems, including people, processes, systems, and touchpoints, to diagnose inefficiencies, pain points, and opportunities for strategic improvement.

• Develop detailed customer journey maps, empathy maps, experience maps, and service blueprints to visualize and articulate current (as-is) and future (to-be) service states.

• Design innovative future-state customer journeys and service experiences that align with both customer needs and overarching business goals.

• Create robust service blueprints that clearly connect frontstage customer interactions with backstage operational processes, human resources, technology systems, and interdependencies.

• Plan, structure, and expertly facilitate a variety of client and stakeholder workshops, including discovery sessions, journey mapping exercises, co-creation activities, ideation sprints, prioritization frameworks, and future-state design workshops.

• Lead dynamic workshop discussions, effectively manage diverse stakeholder perspectives, and translate workshop outputs into actionable insights, strategic decisions, and clearly defined next steps.

• Translate intricate business and operational workflows into clear, visually intuitive process maps and comprehensive service models.

• Foster strong collaboration with UX designers, researchers, business analysts, product teams, and other specialists to transform service concepts into tangible, deliverable experiences.

• Validate proposed journeys and service concepts through user testing and stakeholder feedback loops to ensure efficacy and alignment.

• Formulate precise recommendations and identify strategic opportunities that will effectively guide subsequent product development, UX design, operational enhancements, and technology implementation decisions.

• Document and articulate research findings, journey maps, process flows, service concepts, and strategic recommendations with clarity and impact to senior stakeholders and clients.

📝 Enhancement Note: The responsibilities emphasize a blend of research, strategic analysis, design thinking, and strong facilitation skills. The detailed breakdown of mapping activities (journey maps, service blueprints, experience maps) and workshop facilitation highlights the core operational functions of this role. The expectation to translate complex systems into visual outputs and guide subsequent decisions points to a strategic, consultative capacity.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Business Administration, Psychology, or a related field is typically expected for roles of this seniority. Specific certifications in Service Design or Design Thinking could be advantageous.

Experience: A minimum of 8 years of dedicated, hands-on experience in Service Design, Customer Experience (CX) Design, or a closely related discipline is required. This experience must demonstrate a proven track record of successfully mapping complex, end-to-end customer journeys across diverse digital and physical touchpoints.

Required Skills:

• Proven expertise in creating detailed customer journey maps, service blueprints, experience maps, and process flows.

• Demonstrated experience in mapping both current-state (as-is) and future-state (to-be) services and operational processes.

• Strong, confident workshop facilitation skills, with the ability to independently plan, structure, and lead sessions with clients, senior stakeholders, and cross-functional teams.

• Experience facilitating a range of workshop types, including discovery, journey mapping, co-creation, ideation, and prioritization sessions.

• Solid understanding of the interconnectedness of customer experience with people, processes, operations, systems, and technology.

• Experience conducting or directly collaborating with customer and stakeholder research initiatives.

• Ability to effectively uncover customer needs, identify pain points, extract behavioral insights, and pinpoint opportunities for service enhancement.

• Advanced analytical and problem-solving skills, with a proven capacity to synthesize complex service landscapes and business environments into clear insights.

• Skill in simplifying intricate systems, processes, and experiences into clear, actionable, and visually compelling outputs.

• High proficiency with modern service design, research, mapping, prototyping, and collaboration tools, including but not limited to Figma, FigJam, Miro, and Lucidchart.

• Up-to-date knowledge of the latest digital and AI-powered tools relevant to research synthesis, journey mapping, service design, visualization, and prototyping.

• Ability to leverage AI tools to accelerate research synthesis, analysis, ideation, documentation, and service design activities, while applying strong human judgment and quality control.

• Demonstrated curiosity and a proactive willingness to explore and adopt new tools and methodologies that enhance the speed and quality of the design process.

• Exceptional presentation, storytelling, and stakeholder communication skills, with the ability to convey complex ideas persuasively.

• Capacity to work collaboratively within multidisciplinary teams while also demonstrating the ability to lead and own work independently.

• Strong organizational skills and the ability to effectively manage multiple priorities and adapt to changing project requirements.

• Willingness to work on-site with clients and flexibility to adapt to different projects, industries, and client environments. Preferred Skills:

• Arabic speaking proficiency is a significant advantage.

• Experience in the advertising or marketing services industry.

• Familiarity with Design Thinking frameworks and agile methodologies.

📝 Enhancement Note: The requirement for 8+ years of experience signals a senior-level role, likely involving strategic decision-making and client leadership. The emphasis on specific tools like Figma, FigJam, Miro, and Lucidchart, alongside AI integration, points to a modern, digitally-enabled service design practice. The "CONTRACTOR" nature of the role suggests that candidates with a strong portfolio demonstrating project impact and client satisfaction will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 significant Service Design or CX projects, highlighting the candidate's end-to-end involvement.

• Projects should demonstrate a clear progression from research and discovery through to detailed design and recommendations, illustrating the candidate's ability to manage the entire service design lifecycle.

• Each project case study must clearly articulate the business problem or opportunity, the methodologies and tools employed (e.g., journey mapping, service blueprints, workshops), key insights derived, and the tangible outcomes or recommendations delivered.

• Visual artifacts within the portfolio, such as journey maps, service blueprints, process flows, and workshop outputs, should be clear, well-organized, and professionally presented.

• Demonstrations of how service design thinking has influenced or improved operational processes, customer touchpoints, or system integrations should be clearly presented. Process Documentation:

• Evidence of creating detailed service blueprints that map frontstage customer interactions to backstage operational processes, people, and systems.

• Examples of well-documented current-state (as-is) and future-state (to-be) service designs, including the rationale for proposed changes and anticipated benefits.

• Documentation of workshop planning, facilitation materials, and synthesized outputs that led to actionable insights and design decisions.

• Case studies that illustrate the translation of complex business workflows into clear, visual process maps and service models.

• Examples of how research findings and user insights were synthesized and translated into concrete design recommendations for service improvement.

📝 Enhancement Note: For a senior role like this, especially a contractor position, the portfolio is paramount. It serves as the primary evidence of capability. The emphasis on service blueprints and process mapping indicates the need for a deep understanding of operational mechanics, not just front-end customer experience. The inclusion of AI tool usage in the portfolio is increasingly expected.

💵 Compensation & Benefits

Salary Range: As a contractor role based in Tunis, Tunisia, with 8+ years of experience, the estimated salary range would typically fall between 1,500 - 3,000 Tunisian Dinars (TND) per month, or approximately 18,000 - 36,000 TND annually. This range is an estimate for a contractor position and can vary significantly based on the project duration, client budget, specific skill set, and the economic conditions in Tunis. For international comparison, this could translate to approximately $500 - $1,000 USD per month, but local currency and market rates are the primary drivers.

Benefits: As a contractor, formal benefits packages are typically not provided by the hiring organization. However, the role may include:

• Competitive contract rate reflective of experience and project scope.

• Opportunity to work on diverse and challenging projects within the advertising and client services sector.

• Exposure to a wide range of industries and client needs.

• Potential for project extension or future engagements based on performance.

• Opportunity to collaborate with a dynamic team and leverage modern design tools.

Working Hours: The role is estimated to require approximately 40 hours per week, aligning with standard full-time working hours. However, as a contractor, specific working hours may be subject to project demands and client requirements, potentially involving some flexibility or extended hours during critical project phases. The role is explicitly on-site, requiring presence at client locations as needed.

📝 Enhancement Note: Salary estimation for contractor roles, especially in specific regions, requires careful consideration of local market rates and the nature of contract employment. The provided range is based on general contractor rates for experienced professionals in North Africa and should be seen as a benchmark. Benefits are typically excluded for contractors, so the compensation is usually reflected in the hourly or monthly rate.

🎯 Team & Company Context

🏢 Company Culture

Industry: Brainlake Advertising LLC operates within the Advertising and Marketing Services industry. This sector is characterized by creativity, client-centricity, fast-paced project delivery, and a focus on innovative communication strategies. For a Service Designer, this means opportunities to apply design thinking to client challenges, helping them enhance their customer engagement, brand experience, and operational efficiency related to their marketing and service offerings.

Company Size: Based on typical contractor engagements and the nature of advertising agencies, Brainlake Advertising LLC likely operates as a small to medium-sized business (SMB) or a specialized unit within a larger network. This size often translates to a more agile, hands-on environment where individuals can have a direct impact and work closely with senior leadership and clients.

Founded: The founding date of Brainlake Advertising LLC is not provided. However, the company's presence on Workable suggests it is an active and forward-thinking organization utilizing modern recruitment platforms.

Team Structure:

• The Service Designer will likely be part of a project-based team, potentially reporting to a Creative Director, Head of Strategy, or a Project Lead.

• Collaboration will be highly cross-functional, involving account managers, strategists, UX/UI designers, copywriters, and potentially client-side teams.

• The team structure is likely fluid, adapting to the specific needs of each client project, emphasizing adaptability and strong communication. Methodology:

• Data-Driven Insights: The role requires a strong emphasis on research and data analysis to inform design decisions and validate service improvements.

• Agile & Iterative Design: Projects are likely managed using agile principles, allowing for iterative development and adaptation based on feedback and evolving client needs.

• Client-Centric Approach: A core methodology will involve deeply understanding client business objectives and translating them into impactful service design solutions.

• Collaborative Ideation: Workshops and co-creation sessions will be central to developing innovative solutions and ensuring stakeholder buy-in.

Company Website: Brainlake Advertising LLC - https://brainlake.com/

📝 Enhancement Note: Understanding the industry context of advertising is crucial. This means the Service Designer will be influencing not just internal operations but also the client's customer-facing strategies and experiences, often with a focus on brand perception and engagement. The "CONTRACTOR" status implies a project-driven environment where delivering clear, impactful results is key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Service Designer / CX Designer. It requires a substantial amount of experience (8+ years) and the ability to work independently, lead workshops, and present to senior stakeholders. The focus is on strategic problem-solving, translating complex business needs into actionable service designs, and influencing client strategies. This level implies autonomy and a significant impact on project outcomes.

Reporting Structure: As a contractor, the reporting structure will likely be project-specific. The Service Designer will report to a Project Manager, Creative Director, or Account Lead within Brainlake Advertising LLC for administrative and project oversight. Direct day-to-day interaction will be with project teams and clients, requiring strong self-management and communication skills.

Operations Impact: The impact of this role is significant, directly influencing how clients' customers interact with their services and brands. By designing improved customer journeys and service models, the Service Designer can drive increased customer satisfaction, loyalty, operational efficiency, and ultimately, revenue for Brainlake's clients. The role acts as a critical bridge between client business goals and customer needs, ensuring that services are both desirable for users and viable for the business.

Growth Opportunities:

• Project Leadership: The seniority of the role offers opportunities to lead design initiatives within specific client projects, potentially taking on more complex or strategic engagements.

• Skill Specialization: While broad, there's scope to deepen expertise in specific areas like AI-driven service design, advanced workshop facilitation, or specific industry verticals through diverse project exposure.

• Client Relationship Building: Successful contract performance can lead to repeat engagements, longer-term projects, and stronger relationships with key clients, potentially opening doors to future opportunities.

• Portfolio Expansion: Each project completed contributes to a robust portfolio, enhancing future career prospects and demonstrating a wide range of applied experience.

📝 Enhancement Note: The growth analysis for a contractor role focuses less on traditional corporate ladder climbing and more on expanding project scope, client relationships, and portfolio depth. The ability to consistently deliver high-impact results is the primary driver for continued opportunities.

🌐 Work Environment

Office Type: The role is explicitly described as "on-site with clients" and requires "Willingness to work on-site with clients." This indicates that the primary work environment will be at client offices, which can vary significantly in terms of size, industry, and culture. Brainlake Advertising LLC may also have its own office space where the contractor would collaborate with internal teams or prepare for client engagements.

Office Location(s): The primary work location is Tunis, Tunisia. However, the "on-site with clients" requirement means the Service Designer must be prepared to travel to various client locations within Tunis and potentially surrounding areas as project needs dictate.

Workspace Context:

• Client-Site Immersion: Working on-site at client locations provides direct immersion into their operational realities, facilitating deeper understanding and more relevant service design solutions.

• Collaborative Hubs: Client offices may offer dedicated project spaces or general collaborative areas where the Service Designer will interact with client teams and Brainlake colleagues.

• Tool Accessibility: While client sites provide the context, the contractor will rely on their own provided tools (e.g., laptop) and potentially client-provided resources for specific software access or collaborative platforms. The job description specifically lists Figma, FigJam, Miro, and Lucidchart as key tools, suggesting these are expected to be readily available or utilized.

Work Schedule: The standard working hours are anticipated to be around 40 hours per week. However, given the contractor status and client-facing nature, flexibility is key. This may involve early starts, late finishes, or occasional weekend work to meet project deadlines and client availability, particularly during intensive workshop periods or critical project phases.

📝 Enhancement Note: The emphasis on "on-site with clients" is a critical aspect of this role, differentiating it from a remote or hybrid position. It requires adaptability to various corporate environments and a proactive approach to integrating with client teams.

📄 Application & Portfolio Review Process

Interview Process: The interview process for a contractor role at an agency like Brainlake Advertising LLC typically involves multiple stages designed to assess skills, experience, and cultural fit for both the agency and its clients.

• Initial Screening (Application & Portfolio Review): Candidates will submit their CV and portfolio. The portfolio is critical and will be reviewed for relevant experience, quality of work, and demonstrable impact in service design and CX.

• Hiring Manager/Recruiter Interview: A discussion to assess overall experience, understanding of the role, communication skills, and alignment with Brainlake's project needs. This may include behavioral questions.

• Skills Assessment / Case Study: Candidates might be presented with a hypothetical service design challenge or asked to walk through a specific project from their portfolio in detail. This assesses their problem-solving approach, design methodology, and ability to articulate their process and outcomes.

• Client Stakeholder Interview (Potentially): For senior roles with significant client interaction, a final interview with a key client stakeholder or a senior member of Brainlake's leadership team may occur to ensure fit for client-facing engagements.

Portfolio Review Tips:

• Curate for Impact: Select projects that best showcase your end-to-end service design capabilities, focusing on those with clear problems, robust methodologies, and measurable outcomes or strategic recommendations.

• Tell a Story: For each project, structure your narrative clearly: the challenge, your role and process, the insights you uncovered, the solutions you designed (visuals are key here – journey maps, blueprints), and the impact or recommendations.

• Highlight Methodology: Explicitly mention the tools and techniques used (e.g., "Conducted 10 user interviews," "Facilitated a 2-day co-creation workshop," "Developed a detailed service blueprint connecting frontstage and backstage").

• Showcase Process: Demonstrate your ability to move from ambiguity to clarity, showing how you synthesized research into actionable designs.

• Emphasize Collaboration: If possible, illustrate how you worked with cross-functional teams or client stakeholders.

• Address AI Integration: If applicable, showcase how you've used AI tools to enhance your design process, synthesis, or ideation.

Challenge Preparation:

• Understand the Business: If a case study is provided, quickly analyze the business context, target audience, and potential pain points.

• Structure Your Approach: Outline your proposed steps: research, analysis, ideation, design, and recommendations.

• Visualize Your Thinking: Be prepared to sketch out ideas or map out a simplified journey/process on the spot.

• Focus on Actionability: Emphasize practical, implementable solutions and clear next steps.

• Articulate Your Rationale: Be ready to explain why you chose certain methods or made specific design decisions.

📝 Enhancement Note: For contractor roles, the portfolio is often the most crucial element. Candidates should prepare to deeply discuss their portfolio projects, demonstrating not just what they did but how and why. The interview process will heavily lean on assessing their ability to deliver value quickly and effectively in a client-facing context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma/FigJam: Essential for wireframing, prototyping, user interface design, and collaborative whiteboarding. Proficiency in creating interactive prototypes and design systems is expected.

• Miro/Lucidchart: Critical for visual collaboration, mapping complex customer journeys, service blueprints, process flows, brainstorming, and workshop facilitation. The ability to create clear, structured diagrams is paramount.

• AI-Powered Tools: The job explicitly mentions the use of AI tools for research synthesis, analysis, ideation, documentation, and service design activities. Candidates should be familiar with or willing to learn tools that leverage AI to accelerate these processes, while maintaining strong human oversight and judgment.

Analytics & Reporting:

• While not explicitly listed as core tools for the designer, understanding how to interpret data from analytics platforms (e.g., Google Analytics, product analytics tools) to inform journey mapping and identify pain points is beneficial.

• Familiarity with reporting dashboards that visualize customer experience metrics (e.g., NPS, CSAT, CES) can aid in understanding the impact of service design interventions. CRM & Automation:

• Understanding the role of CRM systems (e.g., Salesforce, HubSpot) in managing customer relationships and data is important for designing integrated service experiences.

• Awareness of workflow automation principles and tools can help in identifying opportunities to streamline backstage processes connected to customer interactions.

📝 Enhancement Note: The explicit mention of Figma, FigJam, Miro, and Lucidchart, along with AI tools, highlights the technical toolkit expected for this role. Proficiency in these collaborative and design platforms is non-negotiable for effective execution and client presentation.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A deep commitment to understanding and serving client needs, ensuring that all design solutions are aligned with business objectives and deliver tangible value.

• Collaboration: A strong belief in working together across disciplines and with clients to co-create the best possible solutions. Open communication and shared ownership are key.

• Curiosity & Innovation: A drive to continuously explore new tools, methods, and ideas to push the boundaries of service design and deliver cutting-edge solutions. Embracing new technologies, including AI, is encouraged.

• Excellence & Impact: A dedication to delivering high-quality work that has a demonstrable positive impact on customer experiences and client business outcomes. A focus on measurable results.

• Adaptability: The ability to thrive in a dynamic, project-based environment, embracing change and adapting strategies as client needs or project scopes evolve.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with strategists, account managers, UX/UI designers, and potentially client-side business analysts and IT teams. The style is highly collaborative, requiring clear communication and mutual respect for diverse expertise.

• Workshop-Driven Engagement: A significant portion of collaboration will occur within structured workshop settings, designed for active participation, idea generation, and decision-making.

• Feedback Culture: An environment where constructive feedback is welcomed and utilized to refine designs and processes, fostering continuous improvement for both individuals and project outcomes.

• Knowledge Sharing: A culture that encourages sharing insights, best practices, and lessons learned across projects and team members to elevate the collective capabilities of the agency.

📝 Enhancement Note: The values emphasize a blend of client focus, innovative thinking, and collaborative execution, which are typical for successful advertising and consulting agencies. The "CONTRACTOR" status reinforces the need for individuals who can integrate quickly and contribute effectively within these cultural parameters.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Diverse Client Needs: Adapting service design approaches to a wide array of industries, business models, and client cultures presents a continuous challenge, requiring flexibility and quick learning.

• Balancing Ambiguity and Action: Initially, projects may involve significant ambiguity. The challenge lies in synthesizing disparate information into clear design directions and actionable plans, often under tight deadlines.

• Influencing Stakeholders: Persuading clients and internal stakeholders to adopt new service models or design recommendations, especially when they challenge existing paradigms, requires strong communication and evidence-based advocacy.

• Integrating AI Responsibly: Effectively leveraging AI tools while ensuring human oversight, maintaining data privacy, and avoiding bias requires a thoughtful and ethical approach.

• On-site Logistics: Managing the logistics of working on-site at various client locations, potentially involving travel and adapting to different office environments.

Learning & Development Opportunities:

• Broad Industry Exposure: Working with multiple clients across different sectors provides unparalleled exposure to diverse business challenges and customer landscapes.

• Advanced Tool Proficiency: Opportunities to master and experiment with the latest design, collaboration, and AI-powered tools in real-world project settings.

• Strategic Influence: Developing skills in influencing senior client stakeholders and shaping strategic business decisions through compelling service design proposals.

• Consultative Skill Development: Enhancing expertise in client management, stakeholder negotiation, and delivering value in a consulting capacity.

• Portfolio Diversification: Each project offers a chance to add unique case studies to your portfolio, showcasing a wide range of applied experience.

📝 Enhancement Note: The challenges highlight the dynamic and demanding nature of client-facing contract work. The growth opportunities are framed around gaining experience, enhancing skills, and building a strong professional reputation through successful project delivery.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service you've designed from end-to-end. What were the key challenges, your process, and the outcomes?" (Focus on your role, methodology, and impact.)

• "How do you approach identifying and prioritizing pain points in a customer journey?" (Discuss your research techniques, synthesis methods, and prioritization frameworks.)

• "Walk me through a service blueprint you've created. What did it reveal about the operational aspects of the service?" (Be ready to explain frontstage/backstage connections and operational dependencies.)

• "How would you design a new customer onboarding process for a [hypothetical service]? What steps would you take?" (Outline your discovery, ideation, and design phases.)

• "How do you leverage AI tools in your service design workflow? Provide an example." (Discuss specific tools and how they enhanced your process or outcomes.) Company & Culture Questions:

• "Why are you interested in working as a contractor for Brainlake Advertising LLC on client projects?" (Align your motivations with agency work and client impact.)

• "How do you approach collaborating with different types of stakeholders, including those who may be resistant to change?" (Highlight your communication, empathy, and facilitation skills.)

• "How do you ensure the service designs you create are both desirable for users and viable for the business?" (Discuss balancing user needs with business objectives and operational realities.)

• "What is your experience working on-site with clients, and how do you adapt to different client environments?" (Showcase your professionalism and adaptability.) Portfolio Presentation Strategy:

• Select Your Best: Choose 2-3 projects that best represent your expertise in service design and CX, covering different types of challenges if possible.

• Structure Each Case Study: For each project, present:

  1. The Challenge: Clearly state the client's problem or business objective.
  2. Your Role & Process: Detail your specific contributions and the methodologies/tools used (journey maps, blueprints, workshops, research).
  3. Key Insights: What did you learn from research and analysis?
  4. The Solution: Showcase your designed service, journey, or process (visuals are key!).
  5. The Impact/Recommendations: What were the results, or what were the proposed next steps and their expected benefits?

• Be Ready to Dive Deep: Anticipate questions about your decision-making, the tools you used, the challenges you faced, and how you measured success.

• Showcase Visuals: Ensure your maps, blueprints, and workshop outputs are clear, well-annotated, and easy to understand.

• Highlight AI Usage: If applicable, point out specific instances where AI tools significantly aided your work.

📝 Enhancement Note: Interview preparation for this role heavily emphasizes the practical application of service design skills, the ability to articulate process and impact, and adaptability to client environments. The portfolio is the centerpiece, so candidates must be prepared to present it confidently and discuss it in detail.

📌 Application Steps

To apply for this Service Designer / CX Designer contractor position:

• Submit Your CV and Portfolio: Send your resume and a comprehensive portfolio to careers@brainlake.com. Ensure your portfolio clearly demonstrates your experience in service design, journey mapping, service blueprints, and workshop facilitation.

• Tailor Your Application: Customize your CV and cover letter (if applicable) to highlight the specific skills and experiences mentioned in the job description, particularly your 8+ years of experience and proficiency with key tools.

• Prepare Your Portfolio Walkthrough: Be ready to present and discuss 2-3 key projects from your portfolio during an interview, focusing on your process, insights, and the impact of your designs.

• Research Brainlake Advertising: Understand the agency's work, client base, and approach to client service to articulate your interest and fit.

• Anticipate Client-Centric Questions: Prepare to discuss how you approach client engagements, manage stakeholder relationships, and deliver value in a project-based environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.