framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Novi, Michigan, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: May 24, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focuses on creating and selling custom framing solutions, directly impacting customer satisfaction and store revenue.

• Involves hands-on production work, requiring precision and adherence to quality standards in custom framing order completion.

• Emphasizes building strong customer relationships through personalized service and consultative selling in a retail environment.

• Requires operational execution of store standards, including merchandising, inventory management, and maintaining a safe, clean workspace.

📝 Enhancement Note: While the title is "Framer," the role encompasses significant retail sales and customer service responsibilities, indicative of a sales associate with a specialized framing focus. The "Elevated ABC Deliver" methodology suggests a structured approach to sales and customer engagement.

📈 Primary Responsibilities

• Develop and execute sales strategies to meet and exceed custom framing sales and production goals, utilizing the "Elevated ABC Deliver" methodology for customer engagement.

• Consult with customers to understand their framing needs, recommend appropriate solutions, and provide expert advice on materials, design, and preservation techniques.

• Accurately measure, cut, assemble, and finish custom framing orders to high-quality standards, ensuring on-time completion and customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide exceptional customer service by acknowledging customers, assisting with product location, resolving inquiries, and ensuring a positive shopping experience.

• Operate the cash register, execute cash handling procedures accurately, and process various payment types in compliance with company policies.

• Participate actively in truck unloading and stocking processes, adhering to established stockroom and store standards to ensure efficient inventory management.

• Support company-wide shrink reduction and safety programs by following Standard Operating Procedures (SOPs) and promoting a secure and hazard-free work environment.

• Collaborate with team members to ensure efficient store operations, including assisting with Omni-channel fulfillment processes (e.g., buy online, pick up in-store).

• Maintain a clean, organized, and clutter-free work area and sales floor, contributing to an inviting and professional store atmosphere.

📝 Enhancement Note: The responsibilities clearly indicate a dual role: a skilled artisan responsible for custom framing production and a customer-facing sales associate. The mention of "Elevated ABC Deliver" implies a defined sales process that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: No specific educational degree is listed, but a strong understanding of measurements and visual aesthetics is implicitly required for framing.

Experience:

• 0-2 years of experience in a role requiring basic computer and measuring skills.

• Demonstrated ability to operate framing equipment and a glass cutter.

• Previous retail experience is preferred, particularly in sales or customer service roles.

Required Skills:

• Custom Framing Production: Proficiency in cutting, assembling, and finishing framing orders with attention to detail and quality.

• Customer Service Excellence: Ability to engage customers, understand their needs, provide solutions, and create a positive shopping experience.

• Sales Acumen: Aptitude for consultative selling, recommending products, and driving sales, particularly within the framing services context.

• Measuring and Calculation Skills: Accurate measurement and basic mathematical skills for custom order specifications.

• Basic Computer Proficiency: Ability to perform basic computer tasks, likely for order entry, inventory lookup, or POS system operation.

• Equipment Operation: Competence in safely operating framing equipment and a glass cutter.

• Cash Handling: Accuracy and integrity in managing cash transactions and operating a Point of Sale (POS) system.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment, ideally with experience in consultative selling.

• Visual Merchandising: Understanding of how to present products effectively in a retail setting.

• Inventory Management: Familiarity with stock replenishment and maintaining inventory accuracy.

• Art and Design Aptitude: A natural eye for design, color, and aesthetics, beneficial for framing consultations.

📝 Enhancement Note: The requirements highlight a blend of technical framing skills and soft skills related to customer interaction and sales. Candidates with a background in art, design, or visual merchandising will find these skills transferable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Examples of Custom Framing Projects: Showcase a range of completed framing projects, demonstrating versatility in materials, styles, and complexity (e.g., artwork, photography, memorabilia).

• Customer Consultation Scenarios: Outline how you would approach a customer consultation for a framing project, detailing questions you would ask and solutions you would propose.

• Process Flow for Framing Orders: Illustrate the end-to-end process of taking a custom framing order, from initial customer contact through production, quality check, and final delivery.

• Sales Performance Data (if applicable): If prior sales experience exists, present metrics demonstrating sales achievements, conversion rates, or average transaction value related to services or products.

Process Documentation:

• Workflow Design for Framing Consultations: Detail a structured approach to customer consultations that ensures all necessary information is gathered, design options are presented effectively, and accurate quotes are provided.

• Quality Control Checklists: Develop or present examples of checklists used to ensure framing orders meet specified quality standards before customer pickup.

• Measurement and Cutting Process: Document the precise steps involved in accurately measuring and cutting materials for framing, emphasizing accuracy and waste reduction.

• Order Entry and Production Tracking: Describe the process for entering framing orders into a system and tracking their progress through the production cycle.

📝 Enhancement Note: While a formal "portfolio" might not be strictly required for this on-site role, candidates should be prepared to discuss their framing work and customer interaction approach. Documenting a personal framing process or case study of a challenging framing project would be highly beneficial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, providing comprehensive coverage options.

• Paid Time Off (PTO): Accrued PTO for time away from work.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those passionate about crafting and home decor.

• Tuition Assistance: Support for continuing education, enabling professional development.

• 401(k) Plan: Retirement savings plan options for eligible employees.

• Employee Assistance Program (EAP): Resources for personal and professional well-being.

• Flexible Scheduling: As a part-time role, there is potential for flexible scheduling to accommodate various needs.

Working Hours:

• This is a PART_TIME position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role is described as involving "40 hours" in the input, which typically refers to a full-time equivalent or a maximum potential hours, but given the PART_TIME designation, actual scheduled hours will likely be less.

📝 Enhancement Note: Salary is estimated based on general retail associate roles in the specified location and experience level. Actual compensation may vary based on specific skills, performance, and the company's compensation structure. The benefits listed are directly pulled from the input data.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

• Michaels operates within the highly competitive retail sector, focusing on arts, crafts, and home decor. The company emphasizes creativity, customer engagement, and providing inspiration and solutions for crafting and celebration needs. The framing service is a key differentiator, offering a specialized, high-margin product line.

Company Size: Large (10,000+ employees, based on LinkedIn data for The Michaels Companies Inc.)

• As a large retail organization, Michaels offers a structured environment with established processes and a broad employee base. This size typically means opportunities for internal mobility and exposure to various operational aspects of a national retail chain.

Founded: 1973

Team Structure:

• Store-Level Operations: This role is part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a Framing Department Specialist/Manager.

• Cross-Functional Collaboration: Will interact daily with fellow sales associates, cashiers, and potentially visual merchandisers or stock associates, all working towards common store performance goals.

• Focus on Customer Engagement: The culture emphasizes building customer relationships, which is central to the "Elevated ABC Deliver" methodology and the personalized nature of custom framing.

Methodology:

• Customer-Centric Approach: Emphasis on providing exceptional service, understanding customer needs, and offering tailored solutions.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, compliance, and efficiency across all store functions.

• Sales and Production Focus: A balanced approach to driving sales through customer interaction and ensuring high-quality production of custom framing orders.

• Teamwork and Support: Encouragement of collaboration and mutual support among team members to achieve store objectives.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's purpose, "to fuel the joy of creativity and celebration," is a strong indicator of its cultural values. The emphasis on both sales and production for the framer role suggests a need for individuals who are both customer-oriented and detail-focused artisans.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Junior Associate (Framer/Sales Associate)

Reporting Structure:

Operations Impact:

• Revenue Generation: Directly contributes to store revenue through custom framing sales and by driving general merchandise sales as a sales associate.

• Customer Loyalty: Builds customer loyalty through personalized service and high-quality custom framing solutions, encouraging repeat business.

• Operational Efficiency: Contributes to store efficiency by managing inventory, maintaining organization, and adhering to SOPs.

• Brand Representation: Acts as a brand ambassador, embodying Michaels' commitment to creativity and customer satisfaction.

Growth Opportunities:

• Specialization: Advance to a Senior Framer or Framing Specialist role, potentially taking on more complex projects or training new team members.

• Retail Leadership: Progress into Assistant Store Manager or Store Manager roles, requiring broader operational and leadership skills.

• Cross-Functional Roles: Develop skills applicable to other areas of retail operations, such as visual merchandising, inventory management, or Omni-channel fulfillment.

• Further Education/Training: Utilize tuition assistance and employee discounts to pursue further development in art, design, or business management.

📝 Enhancement Note: The growth path within Michaels is clear, from a specialized entry-level role to broader retail management. Highlighting a portfolio of successful framing projects and strong sales performance will be key for advancement.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s):

Workspace Context:

• Customer Interaction Zone: The sales floor and framing counter are customer-facing areas requiring strong interpersonal skills and a welcoming demeanor.

• Production Area: The frame shop is a specialized workspace equipped with framing equipment, a glass cutter, and potentially a heat press. This area requires focus, precision, and adherence to safety protocols.

• Stockroom and Receiving: May involve working in stock rooms, which can vary in climate control, and participating in truck unloading processes.

• Technology Integration: Utilizes POS systems for transactions and potentially basic computer systems for order management or inventory lookup.

Work Schedule:

• This is a PART_TIME position. The schedule will be variable and will include nights, weekends, and early mornings to meet store operational needs. Flexibility in availability is a key requirement.

📝 Enhancement Note: Candidates should be prepared for a dynamic retail environment that includes both customer-facing sales and hands-on production work. The physical demands and varied work hours are important considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location. This will likely include behavioral questions (e.g., "Tell me about a time you dealt with a difficult customer") and situational questions ("How would you handle a customer unhappy with their framing order?").

• Skills Assessment (Potential): May involve a practical demonstration of basic measuring skills or a discussion about their understanding of framing techniques.

• Cultural Fit Assessment: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer service, and teamwork.

• Final Discussion: May involve meeting with the Store Manager or Assistant Store Manager to finalize the offer.

Portfolio Review Tips:

• Framing Samples: If possible, bring visual examples of framing projects you have completed (photos or actual pieces if manageable). This is the most direct way to showcase your skills.

• Process Walkthrough: Be prepared to verbally walk through your process for taking a framing order, from initial customer interaction to final product delivery, highlighting quality checks and customer communication.

• Sales Approach: Describe your approach to selling custom framing services. How do you identify customer needs, present options, and close a sale?

• Problem-Solving Examples: Be ready to share examples of how you've resolved customer issues or handled production challenges in previous roles.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common customer service situations, focusing on empathy, problem-solving, and achieving a positive outcome.

• Sales Pitch Practice: Rehearse how you would explain the value of custom framing, upsell complementary products, or handle price objections.

• Operational Understanding: Review the job description and company website to understand Michaels' mission, values, and operational priorities (e.g., SOPs, shrink reduction, Omni-channel).

📝 Enhancement Note: While a formal "portfolio" might not be a strict requirement for an initial application, demonstrating practical framing knowledge and a strong customer-service mindset through examples will be crucial. The company’s emphasis on “Elevated ABC Deliver” suggests that understanding and articulating a sales process will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes various tools for cutting mats, assembling frames, and finishing (e.g., mat cutters, frame joiners, saws, potentially a heat press for certain applications).

• Glass Cutter: Essential tool for cutting glass or acrylic to size for frames.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• Point of Sale (POS) System: Used for processing sales transactions, managing customer accounts, and potentially accessing order status.

• Basic Computer Skills: Likely involves using a computer for order entry, inventory lookups, accessing training materials, or internal communications.

CRM & Automation:

• Customer Relationship Management (CRM) Lite: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-centric approach to sales and relationship building, likely managed through the POS or a simple customer database.

• Inventory Management Systems: Used for tracking stock levels, processing received goods, and managing directed replenishment.

📝 Enhancement Note: Proficiency with manual tools for framing is paramount. Familiarity with POS systems is standard for retail roles. While advanced CRM or automation tools are unlikely for this specific role, understanding how these systems support sales and operations is beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value at Michaels, encouraging team members to embrace and inspire creativity in themselves and customers.

• Customer Focus: A strong emphasis on providing exceptional service, building relationships, and ensuring customer satisfaction through personalized solutions.

• Integrity & Respect: Fostering a positive and respectful work environment where all team members and customers are treated with dignity.

• Teamwork & Collaboration: Encouraging mutual support and collective effort to achieve store goals and maintain operational efficiency.

• Accountability: Adhering to SOPs, meeting performance expectations, and taking ownership of tasks and customer interactions.

Collaboration Style:

• Customer-Centric Teamwork: Collaborating to ensure customers receive seamless service, whether it's finding products, processing sales, or fulfilling custom orders.

• Process-Oriented: Working together to maintain store standards, execute operational tasks efficiently (like truck unloading and stocking), and adhere to company programs.

• Knowledge Sharing: Potentially sharing framing techniques, design ideas, or customer service best practices among team members.

📝 Enhancement Note: The culture at Michaels appears to be a blend of creative inspiration and structured retail operations. Team members are expected to be both artisans and effective customer service professionals, working collaboratively to achieve business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers, drive sales, and simultaneously complete high-quality framing orders within deadlines.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, design preferences, and budget constraints for custom framing.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and using ladders, which can be physically demanding.

• Maintaining Quality Standards: Consistently producing high-quality framing work while under time pressure and managing multiple orders.

• Adapting to Retail Fluctuations: Navigating busy periods, seasonal demands, and the general unpredictability of retail customer traffic.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skill in custom framing techniques, materials, and design principles.

• Sales and Customer Service Skills: Enhance consultative selling abilities and customer engagement strategies through practical application and potentially company training.

• Retail Operations Knowledge: Gain broad experience in various aspects of retail store management, including inventory, merchandising, and POS operations.

• Career Advancement: Utilize opportunities for growth into leadership roles within Michaels stores.

• Tuition Assistance: Pursue formal education in art, design, business, or related fields.

📝 Enhancement Note: The role offers a solid foundation in specialized retail with clear pathways for advancement. Overcoming the challenge of balancing diverse responsibilities will be key to success and growth.

💡 Interview Preparation

Strategy Questions:

• Framing Process: "Walk me through your process for creating a custom frame for a customer, from consultation to completion." (Be prepared to discuss measurements, material selection, assembly, and quality checks.)

• Customer Service Scenarios: "Describe a time you had to handle a difficult customer or a situation where a customer was unhappy with a product or service. What was the outcome?" (Focus on empathy, problem-solving, and resolution.)

• Sales Approach: "How would you approach a customer who is browsing the framing section but hasn't asked for help? What questions would you ask to understand their needs and encourage a sale?" (Relate this to the "Elevated ABC Deliver" concept if possible.)

• Teamwork and Operations: "How do you prioritize your tasks when you have both customer service duties and framing production deadlines?" or "What steps do you take to ensure a clean and organized workspace?"

Company & Culture Questions:

• "What do you know about Michaels and our mission?" (Refer to "fueling the joy of creativity and celebration.")

• "Why are you interested in a role that combines sales and hands-on production?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Visual Aids: If you have photos of framing projects, be ready to show them on your phone or a tablet. Even sketches of design ideas can be helpful.

• Storytelling: For each example, briefly describe the customer's need, your proposed solution, the materials used, and the final outcome.

• Process Clarity: Clearly articulate the steps you take to ensure accuracy and quality in your framing work.

• Sales Integration: Explain how you would translate your framing skills into a sales conversation, highlighting benefits and value to the customer.

📝 Enhancement Note: Be prepared to demonstrate not just your framing skills but also your customer service aptitude and ability to work within a structured retail environment. Understanding the company's brand and values will be important for demonstrating cultural fit.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any experience with custom framing, art/crafts, customer service, sales, measuring, or operating equipment. Quantify achievements where possible (e.g., "Increased framing sales by X%," "Completed Y framing orders per week").

• Portfolio Preparation (Verbal/Visual): Mentally prepare to discuss your framing experience and showcase any visual examples you may have. Be ready to articulate your process for customer consultations and production.

• Company Research: Familiarize yourself with Michaels' mission, values, products, and the specific services offered, particularly custom framing. Understand their approach to customer service and retail operations.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral, situational, and role-specific queries related to framing and sales.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.