Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Store - 5006 NY Rt 23, Oneonta, NY, United States

Job Type: Full time

Category: Retail Operations / Sales

Date Posted: 2026-08-11

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for building customer relationships and delivering memorable custom framing solutions.

• Drives sales and production results through personalized design consultations and adherence to sales processes.

• Ensures high-quality, on-time completion of framing orders, maintaining production standards.

• Manages and maintains the ready-made frame department, including SISO (Ship-from-Store) and directed replenishment.

• Provides friendly and efficient customer service, assisting with product location and store navigation.

📝 Enhancement Note: This role is a customer-facing position within a retail environment, focusing on specialized custom framing services. The "Framer" title suggests a hands-on role involving creative design and production, directly impacting customer satisfaction and store revenue through sales and service. The emphasis on "Elevated ABC Deliver" indicates a structured sales approach.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

• Execute the "Elevated ABC Deliver" personal designer approach to build customer relationships and deliver custom framing solutions, contributing to sales and production targets.

• Complete all framing orders with a high degree of quality and within established timelines.

• Maintain the ready-made frame department, including SISO (Ship-from-Store) and directed replenishment, ensuring product availability and visual appeal.

• Deliver friendly and proactive customer service, assisting customers with locating products, providing solutions, and ensuring a positive shopping experience.

• Support company-wide shrink and safety programs, contributing to a secure and efficient work environment.

• Participate actively in truck un-loading and stocking processes, adhering to truck standards and budget constraints.

• Operate the cash register and execute cash handling procedures according to company standards.

• Acknowledge customers promptly, assist with product location, and offer appropriate solutions.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store.

📝 Enhancement Note: The core responsibilities highlight a blend of sales, customer service, operational execution, and production. The emphasis on "Elevated ABC Deliver" suggests a specific sales training methodology focused on consultative selling within the framing context. Participation in truck unloading and stocking indicates a hands-on approach typical of retail operations.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement, suggesting that practical experience and on-the-job training are valued.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in sales or selling products/services is preferred. Required Skills:

• Basic computer skills for point-of-sale (POS) and potentially order management systems.

• Basic measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Cash handling proficiency and accuracy.

• Merchandising and display maintenance skills for the ready-made frame department.

• Understanding and adherence to Standard Operating Procedures (SOPs).

• Ability to work collaboratively within a team environment.

• Physical stamina for standing for long periods and lifting. Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with custom framing processes and materials.

• Experience with inventory management and replenishment systems.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with a focus on practical skills and customer interaction. The preference for sales experience directly links to the role's revenue-generating aspect. The mention of specific equipment like a glass cutter and heat press indicates specialized, hands-on training will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level retail role, candidates with prior sales or customer service experience can demonstrate their capabilities through:
  • Sales Achievement Examples: Quantifiable results from previous roles (e.g., exceeding sales targets, positive customer feedback metrics).
  • Customer Interaction Scenarios: Ability to describe how they would handle specific customer needs or resolve issues in a framing context.
  • Process Adherence: Examples of following procedures and SOPs in previous roles.

Process Documentation:

• Candidates are expected to learn and adhere to established Standard Operating Procedures (SOPs) for all framing and sales processes.

• This includes understanding and executing the "Elevated ABC Deliver" sales methodology.

• Proficiency in learning and applying specific equipment operating procedures for framing and glass cutting.

📝 Enhancement Note: For an entry-level retail position like "Framer," a traditional process portfolio is unlikely. Instead, the focus will be on demonstrating learned skills and adherence to company processes during the interview and training phases. The emphasis is on the candidate's ability to learn and execute established procedures.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products Working Hours:

• Full-time position, typically around 40 hours per week.

• Work hours include nights, weekends, and early mornings, reflecting typical retail operational needs.

📝 Enhancement Note: The salary range provided is specific to the location and role. The comprehensive benefits package offered by Michaels is a significant draw for retail positions, covering health, financial well-being, and professional development. The flexible work hours are standard for retail but require adaptability from the employee.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in supplies for arts, crafts, home décor, and seasonal celebrations.

Company Size: Large (over 10,000 employees, based on typical Michaels corporate structure). This implies a structured environment with established processes and career pathways.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational framework.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Store Manager, and potentially working closely with a Framing Department Lead or Sales Associate.

• Collaboration will be frequent with other store associates across various departments (e.g., sales floor, cash wrap, receiving).

• The focus is on a unified team effort to serve customers and maintain store operations. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, service, and operational tasks.

• Data-Informed Operations: While not explicitly detailed for this role, the company likely uses sales data, inventory metrics, and customer feedback to inform store operations and performance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered on creativity, customer engagement, and operational efficiency within a large retail network. The company's long history suggests stability and a well-defined operational structure. The team environment is collaborative, with a shared focus on customer experience and sales.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" position is an entry-level to early-career role within the retail operations and sales spectrum. It focuses on foundational customer service, sales techniques, and operational execution within a specialized department.

Reporting Structure: The Framer typically reports to a Store Manager or Assistant Store Manager, with direct supervision from a designated department lead or senior sales associate if applicable. This structure ensures clear guidance and performance management within the store hierarchy.

Operations Impact: This role directly impacts store revenue through custom framing sales and indirectly through excellent customer service that encourages repeat business and positive word-of-mouth. Efficient operations in the framing department contribute to overall store productivity and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing design, sales techniques, and potentially advanced framing equipment operation.

• Cross-Training: Gain experience in other store departments, such as sales floor merchandising, cash wrap operations, and inventory management.

• Leadership Development: Potential to advance into roles like Framing Department Lead, Key Holder, or Assistant Store Manager, with increased responsibility for team supervision, operational oversight, and sales performance.

• Company-Wide Mobility: Opportunities to transfer to other Michaels store locations or potentially corporate roles within merchandising, operations, or training, depending on performance and development.

📝 Enhancement Note: The Framer role serves as a crucial entry point into retail operations and sales at Michaels. It offers a clear path for skill development and advancement within the company's extensive retail network, emphasizing hands-on learning and customer engagement as keys to growth.

🌐 Work Environment

Office Type: This is a hands-on, customer-facing role within a retail store environment. The primary workspace includes the sales floor and a dedicated framing shop area.

Office Location(s): The specific store location is Store - 5006 NY Rt 23, Oneonta, NY, United States. This is a physical retail location accessible to the public.

Workspace Context:

• Customer Interaction Hub: The framing shop and sales floor are spaces for direct customer engagement, requiring a welcoming and professional demeanor.

• Production Area: The framing shop is equipped with tools and machinery (e.g., glass cutter, heat press) requiring careful operation and adherence to safety protocols.

• Collaborative Space: The store environment necessitates interaction with fellow team members for task coordination, customer assistance, and operational support.

• Tools & Technology: Access to POS systems, potentially inventory management tools, and specialized framing equipment.

Work Schedule: The role involves flexible scheduling, including nights, weekends, and early mornings, common in the retail sector to accommodate customer traffic and operational needs. Approximately 40 hours per week for full-time.

📝 Enhancement Note: The work environment is dynamic and customer-centric, blending sales, creative production, and operational tasks within a retail store setting. The framing shop is a specialized workspace requiring technical skills and safety awareness. The schedule demands flexibility common in retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: Typically conducted by the Store Manager or Assistant Store Manager. This will involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer," "How do you prioritize tasks?").
  • Situational Questions: Presenting scenarios related to framing, sales, or customer interactions to gauge decision-making (e.g., "A customer wants a frame for a unique piece of art. How would you approach this?").
  • Skills Assessment: Discussion of basic computer skills, measuring abilities, and comfort with operating equipment.

• Practical Demonstration (Potential): May be asked to demonstrate basic measuring skills or discuss how they would approach a framing consultation.

• Final Interview: May involve a discussion about company values, career aspirations, and a review of benefits.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss:
  • Past Achievements: Highlight specific instances where you excelled in customer service, sales, or problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result).
  • Sales Approach: Be ready to articulate your understanding of consultative selling and how you would engage a customer looking for custom framing.
  • Technical Aptitude: Discuss any experience with tools, equipment, or creative processes that demonstrate your ability to learn and operate framing machinery.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail customer inquiries, complaints, and requests.

• Sales Pitch Practice: Rehearse how you would introduce the custom framing service and guide a customer through design choices.

• Problem-Solving: Be prepared to discuss how you handle challenges like inventory discrepancies, customer dissatisfaction, or tight deadlines.

📝 Enhancement Note: The interview process for this role will focus on assessing practical skills, customer service aptitude, and alignment with Michaels' sales and service culture. Candidates should prepare to discuss their experience using the STAR method and demonstrate enthusiasm for the role and company.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Custom Framing Software/Tools: Specific software or design aids used to plan and price custom framing orders.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Heat Press: Used in some framing processes, potentially for applying tape or sealing.
  • Mat Cutters: For precision cutting of mat boards.
  • Frame Assembly Tools: Saws, joiners, and fasteners for constructing frames.

Analytics & Reporting:

• While not directly managed by the Framer, they will operate within a system that likely tracks:
  • Sales Performance: Individual and department sales figures.
  • Production Metrics: Order completion times and quality.
  • Inventory Levels: For ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system or dedicated software may have CRM functionalities to track customer purchase history and preferences for personalized service and future outreach.

• Order Management Systems: To track custom framing orders from inception to completion.

📝 Enhancement Note: The technology stack for this role is a mix of standard retail POS systems and specialized equipment for custom framing. Proficiency in operating these tools safely and efficiently, and the ability to learn new systems, are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Fostering an environment where creativity is celebrated and shared, contributing to the joy of customers' projects.

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and high-quality solutions.

• Teamwork & Respect: Collaborating effectively with colleagues, valuing diverse perspectives, and maintaining a positive and respectful workplace.

• Efficiency & Quality: Delivering on operational tasks and production commitments with a focus on accuracy and timely completion.

• Integrity: Upholding company policies, ethical standards, and safety protocols in all aspects of work.

Collaboration Style:

• Cross-functional Support: Associates are expected to support each other across different store functions (e.g., sales floor, framing, cash wrap) to ensure smooth operations and excellent customer service.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and achieve team goals.

• Process-Oriented: Working within established frameworks and SOPs while being open to feedback for continuous improvement.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational excellence and strong customer relationships. The team culture values collaboration, respect, and a shared commitment to the company's mission of fueling creativity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, sales, and general store duties can be demanding.

• Customer Expectations: Meeting diverse customer needs and creative visions for framing, sometimes with tight deadlines or budget constraints.

• Technical Skill Acquisition: Mastering the operation of specialized framing equipment and software.

• Maintaining Quality Standards: Ensuring consistent high quality in custom framing amidst a fast-paced retail environment.

• Adapting to Retail Schedules: Working nights, weekends, and holidays requires flexibility.

Learning & Development Opportunities:

• Custom Framing Expertise: Becoming a skilled designer and fabricator in custom framing, a valuable niche skill.

• Sales & Customer Service Enhancement: Developing consultative selling techniques and advanced customer engagement strategies.

• Operational Proficiency: Gaining a solid understanding of retail operations, including inventory management, merchandising, and POS systems.

• Leadership Potential: Opportunities for advancement to supervisory or management roles within the store.

• Industry Trends: Staying updated on framing techniques, materials, and design trends.

📝 Enhancement Note: The role presents opportunities to develop specialized craft and sales skills within a supportive retail structure. Challenges are typical of a busy retail environment, offering chances to build resilience, problem-solving abilities, and operational acumen.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution for their needs. What was your approach?"
  • "How would you approach a customer who is unsure about what kind of frame they want for a valuable piece of art?"
  • "Walk me through how you would sell the value of custom framing versus buying a pre-made frame."

• Operational & Technical:

  • "How do you ensure accuracy when taking measurements or completing an order?"
  • "Tell me about your experience with tools or equipment that require precise operation."
  • "How do you stay organized when managing multiple tasks or orders?"

• Teamwork & Culture:

  • "Describe your ideal team environment."

  • "How do you handle constructive feedback?"

  • "Why are you interested in Michaels and this specific role?" Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives.

• Understand their product offerings, especially in custom framing.

• Be prepared to discuss how your personal values align with Michaels' values (e.g., creativity, customer focus, teamwork). Portfolio Presentation Strategy:

• Since a formal portfolio is not required, prepare to:

  • Verbalize Experience: Clearly articulate relevant past experiences using the STAR method.
  • Showcase Skills: Describe your aptitude for learning new skills, attention to detail, and ability to operate equipment.
  • Demonstrate Enthusiasm: Express genuine interest in custom framing, design, and providing excellent customer experiences.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales mindset, an aptitude for learning technical skills, and a cultural fit with Michaels' creative and collaborative environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, creative, or hands-on experience. Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Prepare for Behavioral Questions: Practice using the STAR method to answer questions about your experience with customer interactions, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' brand, values, and commitment to creativity and customer service. Understand their framing offerings.

• Articulate Your Interest: Be ready to clearly explain why you are drawn to Michaels and the Framer role, emphasizing your passion for creativity and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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