Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Brentwood-8105 Moores Ln Ste 1700, Brentwood, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-21

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in custom framing services.

• It involves a blend of sales, customer relationship building, and operational tasks to ensure a smooth and efficient customer journey.

• Key responsibilities include understanding customer needs, proposing creative framing solutions, and executing orders with precision and quality.

• The position requires adherence to operational standards, inventory management, and maintaining visual merchandising to enhance the overall store presentation and customer engagement.

📝 Enhancement Note: The "Framer" title, combined with the responsibilities of "building customer relationships while creating a memorable framing solution" and "Help customers shop our store," indicates a customer-facing role with a specialized service component. This suggests a need for strong interpersonal skills and an understanding of sales processes within a retail context, rather than a pure back-end operations role. The "Part time" employment type further supports a role focused on direct customer interaction and service delivery.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging them and understanding their custom framing needs.
  • Utilize the "Elevated ABC Deliver" methodology to guide customers through the framing design process, ensuring a personalized and memorable experience.
  • Drive sales and production targets by effectively recommending and selling custom framing solutions.

• Custom Framing Execution:

  • Accurately complete custom framing orders, ensuring high-quality craftsmanship and timely delivery.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the visual presentation of the ready-made frame department, as well as other assigned areas, including SISO (Shop In Store Only) and Directed Replenishment zones.
  • Ensure a safe, clean, and clutter-free environment for both customers and team members.
  • Participate actively in truck un-loading and stocking processes, adhering to established truck standards and budget constraints.

• Customer Service & Omni-Channel Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Acknowledge all customers, help them find merchandise, and provide appropriate solutions to their needs.
  • Support and execute Omni-channel processes as required, ensuring a seamless experience across different sales channels.

• Operational Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.

  • Support and actively participate in shrink and safety programs, promoting a secure and loss-prevention-conscious environment.

  • Operate the cash register and execute cash handling procedures according to established standards.

📝 Enhancement Note: The responsibilities clearly outline a role that blends direct customer interaction, sales, and operational execution within a specialized service area (custom framing). The emphasis on "Elevated ABC Deliver" and building "relationships with all customers" points to a sales-driven, customer-centric approach. The operational aspects, such as stocking and maintaining displays, are integrated into the broader retail store environment.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic math and measurement principles is essential for accurate framing.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Demonstrated ability to build rapport with customers and understand their needs. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software applications, and potentially inventory management tools.

• Basic Measuring Skills: Precision and accuracy in taking measurements for custom framing projects.

• Customer Service Excellence: Ability to provide friendly, helpful, and solutions-oriented service to all customers.

• Sales Acumen: Aptitude for understanding customer needs and recommending appropriate products and services.

• Operational Execution: Willingness and ability to follow Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Teamwork & Collaboration: Ability to work positively and respectfully with colleagues, contributing to a supportive team environment.

• Adaptability: Capacity to perform various tasks, including stocking, merchandising, and assisting with Omni-channel processes.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services, with an ability to close sales and meet targets.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles is a significant advantage.

• Equipment Operation: Experience operating framing equipment, including glass cutters and heat presses, is highly desirable.

📝 Enhancement Note: The requirements emphasize foundational skills suitable for an entry-level to early-career professional. The "0-2 years" experience level indicates that while prior retail or sales experience is preferred, the company is willing to train candidates on specific operational and framing tasks. The inclusion of "basic computer skills" and "basic measuring skills" as requirements, alongside preferred "retail experience" and "selling products," highlights the balance between general customer service abilities and specialized retail functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their ability to:
  • Design & Conceptualization: Showcase instances where they conceptualized and executed creative solutions, particularly in a visual or artistic context.
  • Customer Solution Delivery: Provide examples of how they identified customer needs and delivered successful solutions, emphasizing problem-solving and satisfaction.
  • Process Adherence: Briefly describe experiences where they followed specific procedures or guidelines to achieve a desired outcome.
  • Quality Output: If applicable, illustrate instances where they produced high-quality work, emphasizing attention to detail and craftsmanship.

Process Documentation:

• Candidates should be prepared to discuss their understanding and experience with following established processes and Standard Operating Procedures (SOPs). This includes:
  • Workflow Adherence: Demonstrating an ability to follow defined steps for order completion, customer interaction, and store operations.
  • Implementation & Efficiency: Discussing how they contribute to efficient workflow by performing tasks accurately and in a timely manner.
  • Performance Measurement: Understanding how their individual contributions (e.g., sales, order accuracy) impact overall store performance and customer satisfaction metrics.

📝 Enhancement Note: For an entry-level "Framer" position, the focus on a "Process & Systems Portfolio" is less about formal documentation and more about demonstrating practical application of skills. The emphasis will be on how candidates approach tasks, follow instructions, and contribute to the overall customer experience and store operations. Candidates should be ready to speak to specific examples from previous experiences (even non-work related) that showcase these abilities.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position, the hourly wage is likely to be in the range of $15 - $20 per hour, depending on experience and location within Brentwood, California. This estimate is based on current retail associate and specialized craft roles in the California market, considering cost of living and industry benchmarks for similar positions. Benefits:

• For eligible team members:

  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness:
    • Employee Assistance Program (EAP) for confidential support.
    • Medical, Dental, and Vision coverage options.
    • Telemedicine services for convenient healthcare access.
  • Financial Planning: Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuting Support: Commuter benefits to assist with transportation costs.
  • Education & Development:
    • Tuition assistance for continued learning.
    • Adoption assistance to support families.
  • Perks:

    • Generous employee discounts on Michaels products.

    • Access to partner discount programs for additional savings. Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include evenings, weekends, and early mornings. Flexibility in scheduling is often a key requirement for retail roles to ensure adequate floor coverage.

📝 Enhancement Note: The salary estimate is based on general market data for part-time retail roles in California, which generally has a higher cost of living and minimum wage than many other states. The benefits listed are comprehensive and typical for a retail company of Michaels' size, with eligibility often tied to hours worked and length of service.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America, specializing in arts, crafts, framing, and home decor products. This industry demands creativity, customer engagement, and a passion for DIY and creative pursuits.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across 49 states and Canada. This large scale means robust operational processes, standardized training, and a significant market presence, offering opportunities for structured career development.

Founded: 1973. With a long history, Michaels has established itself as a staple in the creative community, building a brand identity centered around enabling creativity and celebration.

Team Structure:

• Store Level: This role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Department Lead).

• Departmental Focus: The Framer primarily works within the Custom Framing department, collaborating closely with other sales associates and department specialists.

• Cross-functional Collaboration: While focused on framing, the role requires interaction with all store team members for general customer assistance, stock replenishment, and operational tasks across different store sections.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is crucial for consistency, quality, and compliance across all stores.

• Data-Informed Merchandising: Merchandising and inventory management are guided by sales data, customer demand, and company-wide strategies to ensure product availability and appealing displays.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Understanding Michaels' position as a large, established retailer in the arts and crafts sector is key. The culture likely balances creative expression with the operational demands of a high-volume retail environment. The emphasis on SOPs and customer relationship management indicates a structured yet customer-focused operational model.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" position is an entry-level to early-career role within the retail operations framework. It serves as a foundational position for individuals interested in customer service, sales, and specialized craft services within a retail setting.

Reporting Structure: The Framer typically reports to the Store Manager or an Assistant Store Manager, who oversees daily store operations and team performance. Direct supervision may also come from a Framing Department Lead or Manager if the store structure includes one.

Operations Impact: The Framer's impact is primarily on direct customer satisfaction, sales generation within the framing department, and maintaining store operational standards. Their ability to create quality custom framing solutions directly contributes to customer loyalty and revenue, while their adherence to store policies supports overall operational efficiency and brand consistency.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement within Store: Potential to move into roles such as Sales Associate, Department Specialist, Key Holder, Assistant Store Manager, or Store Manager, gaining broader retail management experience.

• Specialization: Develop expertise in custom framing, potentially leading to opportunities in larger design centers or specialized roles within the company.

• Cross-Training: Possibility of cross-training in other store departments to gain a comprehensive understanding of retail operations.

📝 Enhancement Note: This role offers a clear pathway for individuals to enter the retail sector and develop practical skills. The growth potential is tied to performance, willingness to learn, and taking on increasing responsibilities within the store environment. The emphasis is on building a foundation in customer service and operational execution.

🌐 Work Environment

Office Type: This is a public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): The specific store is located at 8105 Moores Ln Ste 1700, Brentwood, California. This location is a physical retail store, not a corporate office.

Workspace Context:

• Customer Area: The primary workspace involves direct customer interaction on the sales floor and within the custom framing service area. This space is generally climate-controlled.

• Framing Shop: The framing area contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols. Some stock rooms may not be climate-controlled.

• Collaborative Environment: The role requires constant collaboration with other store team members to ensure smooth operations, efficient customer service, and effective merchandising.

• Tools & Technology: Access to cash registers, POS systems, and framing equipment is standard. Basic computer skills are necessary for operational tasks.

Work Schedule:

• Work hours include nights, weekends, and early mornings, which is typical for a retail environment to accommodate customer shopping patterns. This role is part-time, with hours varying based on business needs.

📝 Enhancement Note: The work environment is typical of a retail store, emphasizing customer interaction and operational tasks. The specific mention of a "Frame shop contains glass cutter and heat press" highlights the need for safety awareness and the use of specialized equipment. The varied work hours are a common characteristic of retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and resume to assess basic qualifications and experience.

• Phone/Video Interview: An initial conversation with a hiring manager or recruiter to discuss experience, interest in the role, and availability.

• In-Person Interview: A meeting at the store location to assess customer service skills, problem-solving abilities, and cultural fit. This may involve a practical demonstration or scenario-based questions.

  • Scenario-Based Questions: Expect questions related to handling customer inquiries, resolving issues, and approaching sales opportunities.
  • Skills Assessment: May include a brief assessment of measuring skills or understanding of basic framing concepts, if applicable.

• Final Interview (if applicable): Potentially with a store manager or district manager for final approval.

Portfolio Review Tips:

• Highlight Customer Interactions: Prepare to discuss specific examples of how you have successfully assisted customers, resolved their issues, or exceeded their expectations in previous roles or even volunteer/academic settings.

• Showcase Problem-Solving: Be ready to describe situations where you encountered a challenge (e.g., a difficult customer, a complex request) and how you approached it to find a solution.

• Demonstrate Attention to Detail: If you have any experience involving precision or careful execution (e.g., crafting, art projects, meticulous data entry), be prepared to share.

• Express Enthusiasm for Creativity: Convey your interest in the arts, crafts, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail customer service situations, such as:

  • "A customer is looking for a specific item we don't have in stock. What do you do?"
  • "A customer is unhappy with a product they purchased. How do you handle it?"
  • "How would you approach a customer who is browsing in the framing department?"

• Sales Approach: Be ready to articulate how you would guide a customer through the custom framing process, from understanding their needs to recommending materials and finalizing the order.

• Operational Awareness: Prepare to discuss your understanding of maintaining a clean and organized workspace, following safety procedures, and working as part of a team.

📝 Enhancement Note: The interview process is typical for a retail store position, focusing on assessing customer service skills, operational awareness, and cultural fit. While a formal portfolio isn't expected, candidates should be ready to speak to relevant experiences that demonstrate the required competencies. Preparation should focus on behavioral and situational questions common in retail.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Equipment: Various tools for cutting mats, assembling frames, and finishing projects.
  • Glass Cutter: Essential for precise cutting of glass or acrylic for framing.
  • Heat Press: Used for specific mounting or finishing techniques in framing.

• Point-of-Sale (POS) System: Used for processing customer transactions, managing sales, and potentially tracking inventory.

• Basic Computer Systems: For accessing company information, training modules, and potentially inventory lookup or basic administrative tasks.

Analytics & Reporting:

• While not directly responsible for complex analytics, the Framer contributes to store-level data through:
  • Sales Transactions: Recorded via the POS system, contributing to sales performance metrics.
  • Inventory Tracking: Contributions to stock counts and replenishment, impacting inventory accuracy.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a customer-centric approach, likely supported by basic CRM principles within the POS or internal systems to track customer preferences or past orders if applicable.

• Omni-Channel Support Systems: May involve using internal systems to process online orders for in-store pickup or manage customer inquiries originating from online channels.

📝 Enhancement Note: The technology stack for this role is primarily focused on direct customer interaction and operational execution within the store. Proficiency with POS systems and specialized framing tools is key. While advanced analytics or automation tools are not expected, an understanding of how individual tasks contribute to broader store performance data is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing creating positive and memorable experiences for every customer, especially through personalized framing solutions.

• Creativity & Passion: Encouraging a passion for arts and crafts, and enabling customers to express their creativity through custom framing.

• Quality & Craftsmanship: Commitment to delivering high-quality framing services with attention to detail and precision.

• Teamwork & Respect: Fostering a collaborative and supportive environment where all team members are valued and treated with respect.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking ownership of responsibilities.

• Efficiency & Orderliness: Maintaining a clean, organized, and safe store environment, and executing tasks efficiently.

Collaboration Style:

• Cross-functional Support: Team members are expected to support each other across departments, assisting customers wherever needed and contributing to overall store success.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and ensure smooth operations.

• Service-Oriented: A collective approach to serving customers, ensuring that every customer interaction is positive and contributes to their satisfaction.

• Process Adherence: Working together to ensure that all operational processes, from stocking to customer service, are followed consistently and effectively.

📝 Enhancement Note: The culture at Michaels likely emphasizes a blend of creativity, customer service, and operational discipline. For a Framer, demonstrating a passion for art and craft, coupled with a strong work ethic and ability to collaborate, will be key to fitting into the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions, custom framing production, and general store duties simultaneously.

• Handling Complex Framing Projects: Developing the skills to manage intricate or custom framing requests that require specialized techniques and problem-solving.

• Maintaining High Standards: Consistently delivering quality framing and exceptional customer service in a fast-paced retail environment.

• Adapting to Seasonal Peaks: Managing workload and customer flow during busy holiday seasons or promotional periods.

• Learning New Techniques: Staying updated with new framing materials, techniques, and design trends.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge and skills in all aspects of custom framing, becoming a go-to expert in the department.

• Sales & Customer Service Skills: Enhance abilities in consultative selling, relationship building, and customer problem-solving.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, and visual merchandising.

• Potential for Leadership: With demonstrated performance and leadership potential, opportunities for advancement into supervisory or management roles within the store.

• Product Knowledge: Expand understanding of a wide range of art supplies, craft materials, and home decor items sold at Michaels.

📝 Enhancement Note: The challenges and growth opportunities are typical for a retail role with a specialized service component. The role provides a solid foundation for developing skills in customer service, sales, and hands-on craft execution, with clear paths for advancement within the retail environment.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios:

  • "Describe a time you went above and beyond to help a customer. What was the situation and outcome?"
  • "How would you handle a customer who is unsure about their framing choices or budget?"
  • "What steps would you take if a customer was dissatisfied with a framing order they received?"

• Sales & Framing Approach:

  • "How would you initiate a conversation with a customer browsing in the framing department?"
  • "Imagine a customer brings in a valuable piece of art. What questions would you ask to understand their framing needs?"
  • "What do you think makes a custom framing solution successful for a customer?"

• Operational & Teamwork Questions:

  • "How do you prioritize tasks when you have multiple responsibilities, such as serving a customer and needing to restock shelves?"

  • "Describe your experience with following Standard Operating Procedures (SOPs)."

  • "How do you contribute to a positive team environment?" Company & Culture Questions:

• "What do you know about Michaels Stores and our focus on creativity?"

• "Why are you interested in this Framer position specifically?"

• "How do you see yourself fitting into our store's team culture?" Portfolio Presentation Strategy:

• Verbal Examples: Prepare to verbally walk through 2-3 specific examples from your past experiences (work, volunteer, or personal projects) that demonstrate:

  • Problem-Solving: A situation where you identified a need or challenge and successfully addressed it.
  • Customer Satisfaction: An instance where you provided excellent service that resulted in a happy customer.
  • Attention to Detail/Craftsmanship: A project or task where precision and quality were critical.

• Enthusiasm for Art & Craft: Be ready to talk about your personal interest in art, crafts, or DIY projects, showing genuine passion for the products Michaels offers.

📝 Enhancement Note: Interview preparation should focus on behavioral questions that assess customer service, problem-solving, and teamwork. Candidates should be ready to articulate their approach to sales and operational tasks, and demonstrate enthusiasm for the creative aspects of the role and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Tailoring: Ensure your resume highlights any customer service, sales, or hands-on craft/design experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Completed Y framing orders per week").

• Prepare Specific Examples: Think of 2-3 concrete examples from your past that demonstrate your customer service skills, problem-solving abilities, attention to detail, and teamwork. Be ready to share these during an interview.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the types of products they offer, particularly in custom framing. Understand their commitment to creativity and customer experience.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on situational and behavioral scenarios relevant to customer interaction, sales, and store operations.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview based on the provided information and industry standards. Specific details regarding responsibilities, benefits, and the interview process should be confirmed directly with Michaels Stores during the application or interview stages.