Framer-5

📍 Job Overview

Job Title: Framer - Part Time

Company: Michaels Stores

Location: Woodland, California, United States

Job Type: Part time

Category: Retail Operations / Sales Support

Date Posted: September 10, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales within the custom framing department, directly contributing to store revenue.

• Responsibilities include building customer relationships through personalized design consultations and ensuring high-quality, timely order fulfillment.

• The position requires maintaining visual merchandising standards for the custom framing area and other assigned sections of the store.

• Essential duties also encompass supporting general store operations, including inventory management, stocking, and accurate cash handling.

📝 Enhancement Note: While the title is "Framer," the description indicates a broader retail operational role with a specialization in custom framing. The emphasis on customer engagement, sales, and store maintenance aligns with a GTM (Go-To-Market) support function within a retail context, focusing on in-store customer experience and revenue generation.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs and preferences, utilizing consultative selling techniques to propose tailored solutions.

• Execute custom framing orders with a strong emphasis on quality craftsmanship, adherence to design specifications, and timely delivery to meet customer expectations.

• Manage and maintain the visual presentation of the ready-made frame department, as well as other designated store areas, ensuring they are well-merchandised, organized, and adhere to company standards.

• Support inventory management processes, including participating in truck unloads, stocking merchandise accurately, and executing directed replenishment tasks to ensure product availability.

• Operate the cash register and perform all cash handling procedures with precision and adherence to company SOPs, ensuring accuracy in all financial transactions.

• Assist customers in locating products throughout the store and provide solutions to their needs, contributing to an overall positive shopping experience.

• Support the execution of Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, ensuring seamless customer experiences across all channels.

• Maintain a safe, clean, and clutter-free store environment, adhering to all safety programs and procedures.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales execution, operational efficiency (inventory, stocking), and adherence to company standards (SOPs, safety). This indicates a role that is critical for driving in-store revenue and maintaining operational integrity within the retail environment.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, suggesting a focus on practical skills and on-the-job training.

Experience:

• A minimum of 0-2 years of experience is preferred, indicating an entry-level position suitable for individuals starting their careers.

• Experience in retail environments is highly desirable, providing a foundational understanding of store operations and customer engagement.

• Prior experience in selling products or services is a significant advantage, demonstrating a capability for consultative sales and revenue generation. Required Skills:

• Basic computer skills for operating point-of-sale systems, inventory software, and internal communication platforms.

• Fundamental measuring skills essential for accurate custom framing design and production.

• Proficiency in operating framing equipment and using a glass cutter safely and effectively.

• Ability to build and maintain positive customer relationships through active listening and effective communication.

• Strong customer service orientation, with a focus on problem-solving and exceeding customer expectations.

• Competence in cash handling and register operations, ensuring accuracy and adherence to financial protocols.

• Ability to understand and adhere to Standard Operating Procedures (SOPs) and company policies. Preferred Skills:

• Demonstrated success in retail sales, with a proven ability to meet or exceed sales targets.

• Experience in visual merchandising and maintaining aesthetically pleasing retail displays.

• Familiarity with custom framing design principles and materials.

• Ability to work collaboratively within a team environment, supporting colleagues and contributing to shared goals.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections were interpreted as direct experience requirements. The emphasis on "basic computer skills" and "basic measuring skills" alongside the preferred retail and sales experience positions this as an entry-level role requiring foundational competencies that can be further developed.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their capabilities through past achievements and practical application during interviews.

• Focus on showcasing examples of successful customer interactions, sales achievements, and problem-solving scenarios that highlight relevant skills.

• Be prepared to discuss your approach to learning and operating new equipment and systems, such as framing machinery and POS software.

• Quantify achievements where possible, such as sales figures, customer satisfaction improvements, or efficiency gains in previous roles. Process Documentation:

• Candidates should be ready to discuss their understanding and application of Standard Operating Procedures (SOPs) in a retail context.

• Be prepared to explain how you would approach learning and implementing new store processes or merchandising guidelines.

• Demonstrate an understanding of how efficient processes contribute to overall store performance, customer satisfaction, and safety compliance.

📝 Enhancement Note: Given this is an entry-level retail position, a formal portfolio is unlikely to be required. The emphasis is on demonstrating practical skills and a willingness to learn through discussion and potential practical assessments. The "Process & Systems Portfolio Requirements" section has been adapted to reflect this by focusing on how candidates can demonstrate their competencies rather than submitting a formal portfolio.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

This range is competitive for part-time retail associate positions in the Woodland, California area, reflecting the entry-level nature of the role and the specialized skills required for custom framing.

Benefits:

• Retirement Savings: 401(k) with employer match, providing a valuable opportunity for long-term financial planning.

• Health & Wellness: Comprehensive coverage including Medical, Dental, and Vision insurance, along with Telemedicine services for convenient healthcare access.

• Financial Flexibility: Flexible Spending Accounts (FSAs) for healthcare and dependent care, and Commuter Benefits to help manage daily expenses.

• Professional Development: Tuition assistance and Adoption assistance programs to support personal and family growth.

• Insurance: Access to various voluntary insurance options for enhanced protection.

• Employee Perks: Significant employee discounts on Michaels products and access to partner discount programs, offering substantial savings.

• Support Services: Employee Assistance Program (EAP) providing confidential support for personal and work-related challenges.

Working Hours: This is a part-time position. While the specific number of hours per week is not stated, it is typical for part-time retail roles to range from 15-30 hours per week, with flexibility required to cover nights, weekends, and early mornings as per operational needs.

📝 Enhancement Note: The salary range was directly extracted from the input data. The benefits listed are comprehensive and typical for a large retail organization, offering significant value beyond the hourly wage. The "Working Hours" section infers typical part-time hours while emphasizing the need for flexibility based on the job description's mention of varied work hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing Services). Michaels operates as a leading specialty retailer, providing a wide array of craft supplies, home decor items, and custom framing services. This industry context means a focus on customer creativity, seasonal trends, and personalized service.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale and standardized processes. This size offers stability and structured career paths.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. Its long history in the retail sector suggests a mature operational framework and a deep understanding of its customer base and market.

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead Framer.

• The team structure emphasizes cross-functional support within the store, where associates may be called upon to assist in various departments as needed.

• Collaboration is key, particularly between sales associates, stock associates, and management, to ensure smooth store operations and excellent customer experiences. Methodology:

• Michaels likely employs a data-driven approach to inventory management, sales forecasting, and customer engagement, leveraging POS data and customer feedback.

• Workflow planning is critical for managing inventory, stocking, and customer order fulfillment efficiently, especially within the custom framing department.

• Automation is likely integrated into inventory management and POS systems, with a continuous effort to improve in-store operational efficiency and customer service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company information was synthesized from the provided description. The "Team Structure" and "Methodology" sections infer typical structures and operational approaches for a large retail chain like Michaels, focusing on how these aspects would impact a Framer role.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, individual contributor role within the retail operations and sales support framework. It serves as a foundational position for individuals interested in a career within the arts and crafts retail sector, particularly in customer-facing and specialized service departments.

Reporting Structure: The Framer typically reports to the Store Manager or Assistant Store Manager, with direct oversight and training likely provided by a dedicated Framing Manager or a senior sales associate responsible for the custom framing department. This structure allows for clear guidance and performance management.

Operations Impact: The Framer's impact is directly tied to driving revenue through custom framing sales and providing a positive customer experience that encourages repeat business and brand loyalty. Efficient operations in the framing department, including quality execution and timely order completion, directly influence customer satisfaction and store profitability. Supporting general store operations also contributes to overall efficiency and sales performance.

Growth Opportunities:

• Skill Specialization: Opportunity to become a subject matter expert in custom framing, mastering design, materials, and production techniques.

• Sales Development: Potential to advance into roles with higher sales targets or commission opportunities within the framing department or other specialized areas.

• Leadership Potential: With demonstrated performance and leadership qualities, progression to roles such as Framing Department Lead, Assistant Manager, or Store Manager is possible.

• Cross-Departmental Experience: Gaining experience in various store functions can pave the way for broader retail management roles.

📝 Enhancement Note: The "Operations Career Level" and "Operations Impact" sections are tailored to frame the entry-level Framer role within a broader operational and revenue-generating context. The "Growth Opportunities" are typical for retail associates seeking career progression within a large organization.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically the Woodland Michaels store. The work environment is customer-facing, dynamic, and involves direct interaction with shoppers.

Office Location(s): The primary work location is the Michaels store at 2175 Bronze Star Dr, Woodland, California. This location is within a retail area, likely accessible by car.

Workspace Context:

• The primary workspace includes the retail floor, the custom framing shop area, and potentially stock rooms.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The environment is generally climate-controlled, though some stock rooms may not be. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• Opportunities for collaboration exist with fellow store associates, management, and customers.

Work Schedule: The role involves working nights, weekends, and early mornings, reflecting the typical operating hours of a retail environment. Flexibility in scheduling is essential to meet business needs and customer traffic patterns.

📝 Enhancement Note: The "Workspace Context" and "Work Schedule" sections are derived directly from the provided "Work Environment" details, emphasizing the practical aspects of the physical workspace and the demands on an associate's time.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess qualifications against basic requirements (computer skills, measuring skills, availability).

• In-Person Interview: Typically with the Store Manager or Framing Manager. This will likely involve behavioral questions assessing customer service aptitude, problem-solving skills, and alignment with company values.

• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer consultations for framing.

• Store Walkthrough/Observation: Candidates may be asked to observe or participate briefly in store operations to gauge their understanding of the retail environment.

• Offer and Onboarding: If successful, an offer will be extended, followed by background checks and onboarding processes.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss past experiences that showcase your customer service, sales, and problem-solving abilities.

• For framing, be ready to describe your understanding of different framing materials, styles, and how you would guide a customer through the selection process.

• If you have examples of projects you've completed (even personal ones) that demonstrate attention to detail, creativity, or problem-solving, be prepared to discuss them.

• Be ready to articulate how you would handle challenging customer situations or production issues. Challenge Preparation:

• Anticipate questions about how you would handle a customer who is unhappy with a framing order or how you would manage multiple customer requests simultaneously.

• Be prepared to discuss how you approach learning new equipment and processes, demonstrating a proactive and eager learning attitude.

• Think about how you would contribute to a positive team environment and support your colleagues.

📝 Enhancement Note: This section infers a typical retail interview process for an entry-level role. The "Portfolio Review Tips" and "Challenge Preparation" have been adapted to focus on demonstrating relevant skills and knowledge through discussion, given the absence of a formal portfolio requirement for this position.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Custom Framing Software/Design Tools: To assist in designing frames, calculating costs, and generating order details.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing.

• Framing Equipment: Including specialized machinery for cutting mats, assembling frames, and potentially heat presses for mounting.

Analytics & Reporting:

• While direct access to complex analytics tools may be limited for this role, understanding how sales data and customer feedback contribute to store performance is beneficial.

• Associates will likely use POS reports for sales tracking and inventory counts for stock management. CRM & Automation:

• The POS system may have CRM functionalities for customer data management and order history.

• Automation in the framing process is primarily through specialized equipment and potentially design software that streamlines calculations and order generation.

📝 Enhancement Note: The "Tools & Technology Stack" section is based on the explicit mention of "framing equipment," "glass cutter," and "cash register" in the job description, along with general retail operational tools. The focus is on the practical tools an associate would use daily.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing exceptional service, building relationships, and ensuring customer satisfaction with every interaction and product.

• Creativity & Celebration: Aligning with Michaels' core purpose, fostering an environment that celebrates creativity and helps customers bring their ideas to life.

• Integrity & Compliance: Adhering to all Standard Operating Procedures (SOPs), safety regulations, and company policies to ensure ethical operations and a safe workplace.

• Teamwork & Respect: Promoting a collaborative atmosphere where associates support each other, treat everyone with respect, and contribute positively to the team and organizational vision.

• Efficiency & Quality: Striving for excellence in both the speed of service and the quality of work produced, particularly in the custom framing department.

Collaboration Style:

• Cross-Functional Support: Associates are expected to work together across departments to ensure the store runs smoothly, from sales floor assistance to stockroom management.

• Open Communication: Encouraging open dialogue and feedback to resolve issues, share best practices, and continuously improve processes.

• Shared Goal Orientation: Working collectively towards store-wide goals, such as sales targets, customer satisfaction scores, and operational efficiency.

📝 Enhancement Note: The "Operations Values" and "Collaboration Style" are inferred from the company description, the emphasis on customer service, and the general expectations of a retail environment. These are synthesized to reflect Michaels' stated purpose and operational needs.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Managing customer consultations, order production, merchandising, stocking, and point-of-sale duties simultaneously in a fast-paced environment.

• Handling Customer Expectations: Meeting diverse customer needs for custom framing, which can range from simple to complex, while ensuring satisfaction within budget and time constraints.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with sharp tools, which can be physically demanding.

• Adapting to Seasonal Peaks: Managing increased customer traffic and order volume during peak seasons and holidays.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and equipment operation.

• Sales and Customer Service Skills: Develop advanced consultative selling techniques and strategies for building strong customer loyalty.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, visual merchandising, and loss prevention.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or explore other career paths within the broader Michaels organization.

📝 Enhancement Note: The "Challenges" are derived from the core responsibilities and physical requirements mentioned in the job description. "Learning & Development Opportunities" are framed to align with the skills acquired and potential career paths within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach a customer who is unsure about their framing needs?"

• Sales Approach: "How do you build rapport with customers to understand their needs?" or "What strategies would you use to upsell or cross-sell framing services or products?"

• Problem-Solving: "Imagine a customer's framing order is delayed. What steps would you take?" or "How would you prioritize tasks if you had multiple framing orders due and customers waiting?"

• Technical/Skill-Based: "What is your experience with measuring tools or specialized equipment?" (Even if basic, demonstrate willingness to learn). "How do you ensure accuracy in your work?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Research their mission, values, and product offerings).

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does customer service mean to you in a retail setting?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to discuss your experience using the STAR method (Situation, Task, Action, Result) for relevant examples.

• Highlight specific instances where you successfully built customer relationships, solved a problem, or contributed to sales.

• If you have any visual examples of work (even personal projects related to crafts or design), be ready to describe them and the skills they demonstrate.

• Emphasize your understanding of the importance of quality and accuracy in custom framing.

📝 Enhancement Note: These interview questions and preparation tips are tailored to the Framer role, focusing on customer interaction, sales, operational tasks, and the specific context of Michaels.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, comfort with learning new equipment/software, and your ability to work in a team-oriented, fast-paced retail environment. Use keywords like "custom framing," "customer engagement," "sales support," "merchandising," and "cash handling."

• Portfolio Preparation (Discussion-Based): Prepare specific examples of your customer service skills, problem-solving abilities, and any experience with sales or detailed work. Be ready to discuss your understanding of the framing process and customer consultation.

• Company Research: Familiarize yourself with Michaels' mission ("fuel the joy of creativity and celebration"), product lines, and commitment to customer service. Understand their position as a leading craft and framing retailer.

• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating a positive attitude, willingness to learn, and strong work ethic. Be prepared to discuss how you would contribute to the team and ensure customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.