Experience Designer UX (All Genders)

📍 Job Overview

Job Title: Experience Designer UX (All Genders)

Company: zooplus SE

Location: Madrid, Spain

Job Type: Full-time

Category: UX/Product Design Operations

Date Posted: 2026-05-27

Experience Level: Mid-Level (3-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end UX design processes for critical product domains, from initial discovery through iterative delivery.

• Champion user-centric design principles by grounding decisions in robust user research and Jobs-to-be-Done (JTBD) frameworks.

• Foster collaborative partnerships with product managers, engineers, data analysts, and fellow designers to create cohesive and impactful user experiences.

• Translate complex user needs and business objectives into clear, intuitive, and commercially viable digital interfaces.

• Contribute to and maintain a scalable design system, ensuring consistency and efficiency across product offerings.

📝 Enhancement Note: This role focuses on the operational aspects of UX design within a fast-paced e-commerce environment. The emphasis is on integrating user needs with business goals, requiring strong collaboration and a data-informed approach.

📈 Primary Responsibilities

• Lead the entire UX design lifecycle for designated product areas, encompassing discovery, definition, design, and validation phases.

• Plan, execute, and analyze qualitative user research, including interviews, usability tests, and contextual inquiries, to derive actionable insights.

• Employ Jobs-to-be-Done (JTBD) methodologies to deeply understand user motivations and underlying needs, moving beyond surface-level feature requests.

• Develop a range of design artifacts, including wireframes, user flows, interactive prototypes, and high-fidelity mockups, utilizing Figma.

• Actively participate in agile ceremonies (sprint planning, reviews, retrospectives) and contribute strategically to product roadmap development.

• Advocate for the user perspective in cross-functional team meetings and stakeholder discussions, using evidence to support design recommendations.

• Contribute to the development, maintenance, and adoption of design system components to ensure a consistent and scalable user experience.

• Explore and integrate AI-assisted design tools to enhance team efficiency and streamline design workflows.

📝 Enhancement Note: The responsibilities highlight a proactive and collaborative approach to UX design, emphasizing ownership of the design process and a strong connection to product strategy and business outcomes.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Design, Psychology, or a related field is beneficial.

Experience: 3-5 years of dedicated UX design experience within a digital product environment, whether agency-side or in-house.

Required Skills:

• Proven ability to lead UX design through the full product development cycle (discovery to iteration).

• Demonstrable experience in planning and conducting qualitative user research methods (e.g., interviews, usability testing, contextual inquiry).

• Proficiency in Figma for wireframing, flow design, prototyping, and high-fidelity mockups.

• Familiarity with Jobs-to-be-Done (JTBD) frameworks or similar user motivation analysis approaches.

• Strong presentation and communication skills, with the ability to articulate design rationale and defend decisions to non-design stakeholders.

• Experience working effectively within agile or iterative development methodologies alongside engineering teams.

• A solid understanding of design system principles and practical experience contributing to their components.

Preferred Skills:

• Experience in e-commerce, fintech, or complex platform product environments.

• Exposure to quantitative research methods, including analytics interpretation, A/B testing, or survey design.

• Prior experience contributing to or managing design systems at a team or organizational level.

• Basic awareness of front-end development constraints (HTML/CSS) to inform design decisions.

📝 Enhancement Note: The qualifications emphasize a blend of foundational UX skills, practical tool proficiency, and a strategic understanding of user motivation and business integration. The "nice to have" skills point towards a desire for candidates who can bring broader experience and a forward-thinking perspective.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, with a clear emphasis on research-backed decision-making.

• Detailed case studies that articulate the problem, user research insights, design process, solutions, and measurable outcomes.

• Demonstration of how user needs were translated into intuitive and effective design solutions.

• Examples of wireframes, user flows, prototypes, and final UI designs, with explanations of their purpose and evolution.

Process Documentation:

• Showcase experience in documenting user research findings and translating them into actionable design requirements.

• Provide examples of how design processes were adapted to agile or iterative development cycles.

• Demonstrate an understanding of how to measure the success of design interventions post-launch, ideally with data insights.

📝 Enhancement Note: The portfolio is critical for this role, serving as the primary evidence of a candidate's ability to execute the full UX design lifecycle and demonstrate impact. Emphasis is placed on the process and rationale behind the designs, not just the final visuals.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX Designer with 3-5 years of experience in Madrid, Spain, the estimated salary range is €45,000 - €65,000 annually. This range is subject to variation based on the candidate's specific experience, skills, and the final negotiation.

Benefits:

• Hybrid Working Model: A balanced approach with 60% of time in the office and 40% remote.

• International Work Opportunities: Option to work remotely from approved countries for up to 20 days per year.

• Professional Development: Access to growth opportunities and training to shape career paths.

• Comprehensive Support: Excellent training and ongoing support for professional growth.

• Wellbeing Programs: Various wellbeing initiatives to support employee health and happiness.

• Commuting Assistance: Subsidised transport options for easier commutes.

• Bike Leasing Scheme: An eco-friendly and cost-effective way to commute.

• Employee Discount: A significant 20% discount on all zooplus products.

Working Hours: Standard full-time work hours, likely around 40 hours per week, with flexibility offered through the hybrid working model.

📝 Enhancement Note: The salary estimate is based on aggregated data from salary aggregators (e.g., Glassdoor, LinkedIn Salary) for UX Designer roles in Madrid, Spain, considering the specified experience level and the tech/e-commerce industry. Benefits are detailed as provided in the job description, highlighting a strong focus on work-life balance and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, specifically focused on pet supplies. Zooplus SE is a leading player in this market with over 25 years of experience.

Company Size: Zooplus SE is a large enterprise, indicated by its numerous offices across Europe and its significant customer base. This implies a structured environment with established processes, but also opportunities for impact within specialized teams.

Founded: Founded over 25 years ago, zooplus SE has a mature history in online retail, suggesting a stable yet evolving company culture that embraces change and ambition.

Team Structure:

• The UX Designer will likely be part of a Product & Tech department, working within a product team that includes Product Managers, Engineers, Data Analysts, and other Designers.

• Reporting structure is expected to be to a UX Lead or Head of Product Design, with direct collaboration across various product pods or feature teams.

Methodology:

• Data-driven decision-making is implied, with collaboration with data analysts and potential exposure to A/B testing.

• User-centric design is paramount, with a strong emphasis on research and JTBD frameworks.

• Agile or iterative development methodologies are standard, requiring close teamwork with engineering.

• Design system adoption and contribution promote consistency and efficiency in product development.

Company Website: https://www.zooplus.com/

📝 Enhancement Note: Zooplus SE's established presence in the pet e-commerce market suggests a company that values innovation and customer satisfaction. The culture appears to be collaborative and forward-thinking, with a clear emphasis on user experience as a differentiator.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Experience Designer (UX Designer). It implies a degree of autonomy in executing design tasks and contributing to strategic discussions within a product area, but likely with guidance from more senior designers or product leads. The expectation is for the individual to own significant parts of the design process.

Reporting Structure: The role is within the Product & Tech department. The UX Designer will report to a design leadership role (e.g., UX Lead, Design Manager) and work closely with Product Managers and Engineering Leads within specific product teams. This structure facilitates direct collaboration and influence on product development.

Operations Impact: The UX Designer's impact is significant, directly shaping the customer journey and user interaction with zooplus's digital platforms. By creating intuitive and effective experiences, they contribute to customer satisfaction, retention, conversion rates, and ultimately, revenue growth for the e-commerce business. Their work bridges user needs with commercial objectives.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific product areas (e.g., checkout, search, customer accounts) or UX methodologies (e.g., advanced research, design systems).

• Skill Development: Potential to expand into more complex product challenges, learn advanced prototyping techniques, or take on leadership responsibilities within design projects.

• Leadership: With proven performance, progression to Senior UX Designer, Lead UX Designer, or even management roles within the design team is possible. Exposure to AI tools also offers opportunities to become an early adopter and evangelist.

📝 Enhancement Note: The role offers a solid foundation for career growth within UX design, particularly within the e-commerce sector. The hybrid model and international work options also contribute to a positive employee experience and broader professional exposure.

🌐 Work Environment

Office Type: The job description indicates a hybrid work model, meaning the office environment is a key component of the workspace. Zooplus SE has offices in Madrid, suggesting a modern, collaborative workspace designed to accommodate team interactions.

Office Location(s): The office is located at Génova 17, 5th floor, Madrid, Spain (postal code 28004). This central location in Madrid likely offers good accessibility via public transport.

Workspace Context:

• Collaborative Environment: The hybrid model (60% office) emphasizes in-person collaboration, team meetings, workshops, and informal interactions, fostering a strong team dynamic.

• Tools & Technology: Designers will have access to standard design software (Figma is a requirement) and potentially other collaborative tools and hardware necessary for effective UX work.

• Team Interaction: The office setting facilitates direct interaction with product managers, engineers, data analysts, and fellow designers, promoting cross-functional synergy essential for agile product development.

Work Schedule: A standard full-time schedule, likely around 40 hours per week, is expected. The hybrid nature provides flexibility, allowing individuals to balance office-based collaboration with remote focus time.

📝 Enhancement Note: The hybrid work environment at zooplus SE in Madrid is designed to balance collaborative synergy with individual focus, offering a modern approach to workplace structure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your resume and portfolio link to assess initial fit and experience.

• Portfolio Presentation & Discussion: A dedicated session where you'll present 1-2 key projects from your portfolio, explaining your process, rationale, and impact. Expect in-depth questions about your decision-making and collaboration.

• Technical/Skills Interview: This may involve a design exercise or a discussion focused on specific UX methodologies, tools (like Figma), and research techniques.

• Cross-functional/Stakeholder Interview: An opportunity to meet with Product Managers, Engineers, or other stakeholders to assess collaboration style, communication skills, and understanding of business objectives.

• Final Interview: Typically with design leadership or a senior executive to discuss cultural fit, career aspirations, and overall alignment with the company’s vision.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 projects that best showcase your end-to-end UX design process, problem-solving skills, and impact. Prioritize projects that align with e-commerce or complex digital products.

• Structure Your Narrative: For each project, clearly articulate the problem statement, your role, the research conducted, key design decisions with rationale, the iterative process, and the outcomes (quantifiable if possible).

• Highlight JTBD & Research: Explicitly demonstrate how you used JTBD principles and user research to inform your design choices. Show your process for translating research into actionable insights.

• Showcase Figma Proficiency: Include examples of your work in Figma, demonstrating your ability to create wireframes, flows, prototypes, and high-fidelity designs.

• Emphasize Collaboration: Describe how you worked with product managers, engineers, and other stakeholders. Illustrate instances of successful cross-functional teamwork.

• Be Prepared for Questions: Anticipate questions about your design choices, how you handle feedback, what you would do differently, and how you measure success.

Challenge Preparation:

• Design Exercise: If a design exercise is given, focus on understanding the prompt thoroughly. Use a structured approach (research, ideation, design, justification) and time yourself effectively. Clearly articulate your assumptions.

• Process Presentation: Practice presenting your portfolio projects concisely and engagingly. Focus on storytelling and demonstrating your thought process rather than just showing visuals.

• Stakeholder Communication: Be ready to discuss how you communicate design concepts and trade-offs to non-designers. Prepare examples of how you’ve navigated disagreements or aligned different perspectives.

📝 Enhancement Note: The interview process is designed to evaluate not only design skills but also the candidate's ability to integrate into a cross-functional, agile team and drive user-centric outcomes within a commercial context. A strong, well-articulated portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, user flows, prototyping, and high-fidelity UI design. Proficiency is a key requirement.

• Prototyping Tools: Experience with tools like Maze, ProtoPie, InVision, or similar is a plus. These are used for creating interactive prototypes for testing and stakeholder demonstrations.

Analytics & Reporting:

CRM & Automation:

Other Potential Tools:

• User Research Platforms: Tools for conducting remote usability tests or managing participant recruitment (e.g., UserTesting.com, Lookback).

• Design System Management: Tools or processes for managing and documenting design system components.

• Collaboration Tools: Slack, Jira, Confluence for team communication and project management.

• AI-Assisted Design Tools: Emerging tools within Figma or standalone AI assistants for design ideation, content generation, or workflow optimization.

📝 Enhancement Note: Figma is the core design tool. While direct experience with analytics or CRM isn't a primary requirement, an understanding of how design impacts these areas and how data informs design decisions is highly valued. The mention of AI tools suggests a forward-looking approach to design operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs, ensuring that design decisions are grounded in research and empathy.

• Collaboration: Valuing open communication, active listening, and teamwork across disciplines (Product, Engineering, Data) to achieve shared goals.

• Curiosity & Learning: A continuous drive to explore new methodologies, tools (especially AI), and user insights, fostering personal and team growth.

• Impact & Results: Focusing on delivering tangible improvements to the user experience and business objectives, demonstrated through data and feedback.

• Iteration & Adaptability: Embracing an iterative design process, being open to feedback, and adapting designs based on new information or changing priorities.

Collaboration Style:

• Cross-functional Integration: The team operates with a high degree of collaboration between UX designers, product managers, and engineers, working together in agile sprints.

• Constructive Feedback: An environment where feedback is shared openly and respectfully, used to refine designs and improve processes.

• Shared Ownership: A culture where teams collectively own product outcomes, with UX designers playing a key role in strategic product discussions, not just execution.

📝 Enhancement Note: The culture emphasizes a blend of user advocacy, collaborative problem-solving, and a results-oriented approach, all within an agile framework. The inclusion of AI tools hints at a culture that embraces innovation and efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user insights into commercially viable solutions that meet business objectives without compromising user experience.

• Navigating Complexity: Designing for complex e-commerce platforms with intricate user journeys and a wide range of products and services.

• Adopting New Technologies: Keeping pace with rapidly evolving design tools and methodologies, particularly AI-assisted design, and integrating them effectively into workflows.

• Cross-functional Alignment: Ensuring consistent understanding and buy-in for design decisions across diverse teams with differing priorities.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen expertise in JTBD, advanced qualitative and quantitative research techniques, and UX strategy.

• Design System Mastery: Potential to become a key contributor or even lead efforts in developing and evolving comprehensive design systems.

• AI in Design: Early exposure and training in AI-assisted design tools, positioning the candidate as a thought leader in this emerging area.

• E-commerce Domain Expertise: Gaining deep knowledge of the pet e-commerce market, customer behavior, and industry-specific UX challenges.

• Career Progression: Clear pathways to senior roles, leadership positions, or specialization within UX.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges in a growing industry, with a strong emphasis on continuous learning and adopting emerging technologies like AI.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used Jobs-to-be-Done to uncover a user need that wasn't immediately apparent. How did this influence your design?" (Focus on your process, insights, and design outcomes.)

• "Walk us through a complex UX challenge you faced in a previous role. How did you approach it, what were the trade-offs, and what was the result?" (Highlight problem-solving, decision-making, and impact.)

• "How do you balance user advocacy with business requirements and technical constraints when designing a feature?" (Showcase your strategic thinking and ability to find win-win solutions.)

Company & Culture Questions:

• "What interests you about zooplus SE and the pet e-commerce industry?" (Research the company's mission, values, and market position.)

• "How do you see AI tools impacting the future of UX design, and how would you integrate them into your workflow here?" (Demonstrate your forward-thinking approach and curiosity.)

Portfolio Presentation Strategy:

• Storytelling: Frame your case studies as narratives – a problem, your journey to a solution, and the impact.

• Visual Clarity: Ensure your slides are clean, visually appealing, and easy to follow. Use mockups and prototypes effectively.

• Focus on Rationale: For every design decision, be ready to explain the "why" – backed by research, user insights, or business goals.

• Quantify Impact: Wherever possible, use data (e.g., conversion rates, task completion times, user satisfaction scores) to demonstrate the effectiveness of your designs.

• Interactive Elements: If possible, include a brief live demo of a prototype to showcase interactivity and user flow.

• Conciseness: Stick to the allotted time, focusing on the most critical aspects of your projects.

📝 Enhancement Note: Preparation should focus on demonstrating a strong understanding of user-centered design principles, a robust process for executing UX work, and the ability to collaborate effectively within an agile, business-oriented environment.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Curate Your Portfolio: Select 2-3 of your strongest UX projects that best demonstrate your end-to-end design process, research methodologies (especially JTBD), and problem-solving skills. Ensure each project has a clear narrative, highlights your role, and quantifies impact where possible.

• Tailor Your Resume: Highlight your 3-5 years of UX design experience, proficiency in Figma, experience with user research, and work in agile environments. Use keywords from the job description such as "UX Design," "User Research," "Figma," "JTBD," and "Agile."

• Prepare Your Presentation: Practice walking through your selected portfolio projects. Focus on clearly articulating your design rationale, the research that informed your decisions, and the outcomes achieved. Be ready to answer in-depth questions about your process and collaboration.

• Research Zooplus SE: Understand the company's mission, its position in the pet e-commerce market, its product offerings, and its stated values. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.