Experience Design Manager, Vice President

📍 Job Overview

Job Title: Experience Design Manager, Vice President

Company: JPMorgan Chase & Co.

Location: New York, NY, United States

Job Type: Full time

Category: User Experience Design / Product Design Leadership

Date Posted: 2026-04-08T16:35:22

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead strategic design and research initiatives for complex projects within the Branded Card division, ensuring alignment with business objectives and user needs.

• Drive the end-to-end design process, from service flow diagramming and wireframing to prototyping interactive touchpoints for key customer journeys.

• Champion inclusive design practices and accessibility standards, fostering a culture of diversity and inclusion within the design team.

• Collaborate closely with cross-functional teams to integrate user experience seamlessly into the product development lifecycle, delivering customer-centric solutions.

• Analyze market trends, user research feedback, and data insights to inform design decisions and continuously optimize user experiences across various platforms and channels.

📝 Enhancement Note: This role, while titled "Experience Design Manager, Vice President," focuses heavily on the strategic and hands-on execution of user experience design within a specific business unit (Branded Card) at a large financial institution. The "Vice President" title indicates a senior leadership position with significant responsibility for strategy, mentorship, and driving design excellence, rather than a purely managerial role overseeing a large team. The emphasis on client-side technologies, APIs, and microservices suggests a need for a designer who understands the technical underpinnings of digital products.

📈 Primary Responsibilities

• Develop and execute comprehensive design and research strategies for complex, high-impact projects, ensuring strategic alignment with the Branded Card business objectives and diverse user needs across multiple product areas.

• Visually diagram service flows and product features, design detailed wireframes, and create interactive prototypes for critical customer touchpoints, leading end-to-end design initiatives within a designated domain.

• Act as a role model for inclusive design principles and accessibility guidelines, actively mentoring junior designers and fostering a team culture that values diversity, equity, and inclusion.

• Collaborate effectively with product managers, engineers, marketing, legal, and other stakeholders to integrate user experience design principles into the broader product development processes, ensuring the delivery of seamless, intuitive, and customer-centric solutions.

• Analyze evolving market trends, synthesize findings from user research, and interpret data insights to inform strategic design decisions, leading to the optimization of user experiences across various digital platforms and customer channels.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and tactical execution. The emphasis on "end-to-end design initiatives" and "diagramming service flows, designing wireframes, and prototyping interactions" indicates a need for a hands-on designer at a senior level. The mention of "client-side technologies, APIs, and microservices" points to a requirement for understanding the technical constraints and possibilities within a modern digital product ecosystem.

🎓 Skills & Qualifications

Education: While specific degree requirements are not listed, a Bachelor's or Master's degree in Interaction Design, Human-Computer Interaction (HCI), Graphic Design, Industrial Design, or a related field is typically expected for a VP-level design role.

Experience: 5+ years of progressive experience in user experience (UX) design, product design, or a closely related field, with a proven track record of leading significant design initiatives.

Required Skills:

• 5+ years of experience or equivalent expertise in user experience design, product design, or similar roles with a focus on strategic initiative leadership.

• Demonstrated ability to create comprehensive visual representations of user journeys, including storyboarding, wireframes, and interactive prototypes for complex digital products.

• Proven experience in applying inclusive design practices and accessibility guidelines, with a strong ability to incorporate diverse user perspectives and needs into design solutions.

• Proven ability to develop experiences that not only meet but exceed initial product proposals, including the creation of transformational innovation strategies and defining 'north star' representations to guide customer-centric decision-making.

Preferred Skills:

• Design leadership or managerial experience, demonstrating the ability to guide and mentor design teams.

• Experience within the financial services industry, particularly in credit card products or consumer banking.

• Familiarity with agile development methodologies and cross-functional team collaboration in a large enterprise environment.

📝 Enhancement Note: The required technical literacy is a key differentiator for this role, suggesting that the ideal candidate will have a strong understanding of how design translates into functional digital products within a complex technical architecture. The preference for financial services experience is also significant, indicating a need for domain-specific knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end design processes for complex digital products, with a strong emphasis on strategic thinking and problem-solving within a financial services context.

• Detailed case studies demonstrating the application of inclusive design principles and accessibility standards, with clear evidence of how these were integrated into the design solutions.

• Examples of wireframes, interactive prototypes, and detailed user journey maps that illustrate a deep understanding of user needs and business objectives.

• Documentation of how user research, data analysis, and market trends informed design decisions and led to measurable improvements in user experience and business outcomes.

Process Documentation:

• Workflow designs and optimization strategies for user-centered product development lifecycles.

• Implementation methodologies for inclusive design and accessibility standards throughout the design and development phases.

• Measurement and performance analysis techniques for evaluating the effectiveness of user experiences and identifying areas for continuous improvement.

📝 Enhancement Note: The portfolio requirements are heavily focused on demonstrating strategic impact and technical understanding, beyond just visual design. Candidates should be prepared to articulate the "why" behind their design decisions and showcase how they've navigated technical complexities and ensured inclusivity.

💵 Compensation & Benefits

Salary Range: Based on the Vice President title, 5-10 years of experience, and the New York City location, an estimated salary range for this role would be between $142,500 - $205,000 USD per year. This estimate is derived from industry benchmarks for senior UX leadership roles in major financial institutions in high-cost-of-living areas, considering the AI-generated salary data and typical compensation structures for VP-level positions.

Benefits:

• Comprehensive health care coverage (medical, dental, vision).

• Retirement savings plan (e.g., 401(k) with company match).

• Backup childcare services.

• Tuition reimbursement for continued education and professional development.

• Mental health support programs and resources.

• Financial coaching and advisory services.

• On-site health and wellness centers.

• Potential for discretionary incentive compensation (cash and/or equity) based on individual achievements and contributions.

Working Hours: Standard full-time work hours, typically around 40 hours per week, with potential for additional hours during critical project phases or as required by business needs. Flexibility may be available, but the on-site requirement suggests a structured work schedule.

📝 Enhancement Note: The salary range is an estimation based on industry data and the provided AI salary data. The benefits listed are explicitly mentioned in the job description and are common for large financial institutions. The "Vice President" title implies a level of compensation that reflects significant experience and responsibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, specifically Consumer & Community Banking and Digital Solutions within JPMorgan Chase. The company is a leading financial services firm focused on helping customers achieve their financial goals through a broad range of products.

Company Size: JPMorgan Chase & Co. is a very large, globally recognized financial institution, employing tens of thousands of individuals worldwide. This size implies a structured environment with established processes, extensive resources, and opportunities for cross-departmental collaboration.

Founded: JPMorgan Chase & Co. has a long history, with roots tracing back to 1799. This legacy signifies stability, deep industry expertise, and a commitment to long-term relationships.

Team Structure:

• The role sits within the Branded Card division, a key part of the Consumer & Community Banking (CCB) segment, which focuses on customer-facing financial products.

• The design team likely operates within a larger product or digital organization, collaborating closely with product management, engineering, research, marketing, and business stakeholders.

Methodology:

• Emphasis on data-driven decision-making, leveraging user research, market trends, and performance data to inform design strategies.

• Commitment to customer-centricity, aiming to build engaged, lifelong relationships by putting customers at the heart of all product and experience development.

• Integration of design thinking principles into product development processes to foster innovation and create seamless, user-friendly solutions.

• Adherence to firm-wide principles of security, customer control, convenience, and privacy in all digital initiatives.

Company Website: https://www.jpmorganchase.com/ (General Corporate Site) / https://careers.jpmorgan.com/us/en/home (Careers Site)

📝 Enhancement Note: JPMorgan Chase's scale and industry position mean that operations and design roles are often integrated into large, complex structures. The emphasis on customer relationships and digital innovation within CCB suggests a dynamic environment where design plays a critical strategic role.

📈 Career & Growth Analysis

Operations Career Level: This role is at a senior leadership level (Vice President) within the Experience Design function. It requires strategic thinking, significant hands-on design expertise, and the ability to influence product direction and mentor other designers. It sits above individual contributor roles and junior management positions, focusing on driving design strategy for a specific business unit.

Reporting Structure: The Experience Design Manager, VP, will likely report to a Director or Senior Vice President of Design within the Branded Card division or the broader Digital organization. They will collaborate closely with Product VPs and Engineering leads.

Operations Impact: The operations impact is significant, as the role directly influences the user experience of critical financial products (Branded Cards). Effective design leads to increased customer acquisition, retention, satisfaction, and engagement, directly contributing to revenue growth and operational efficiency through intuitive and error-free user interactions.

Growth Opportunities:

• Specialization: Deepen expertise within the financial services/credit card domain or expand into broader digital strategy leadership.

• Leadership Expansion: Progress to higher VP levels, potentially overseeing larger design teams or broader product portfolios.

• Cross-functional Mobility: Transition into related roles such as Product Management, Digital Strategy, or Innovation leadership, leveraging design expertise.

• Skill Development: Opportunities for advanced training in emerging design technologies, AI in design, and strategic foresight.

📝 Enhancement Note: The VP title in a large corporation like JPMC signifies a substantial career progression. Growth opportunities are likely to involve increasing scope of responsibility, team leadership, and strategic influence within the organization.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment within a corporate setting at JPMorgan Chase's New York City location.

Office Location(s): 450 W 33rd St, New York, NY 10001. This location is in a major business hub, offering access to amenities and public transportation.

Workspace Context:

• A collaborative office setting designed for interaction with cross-functional teams, including product managers, engineers, researchers, and marketing professionals.

• Access to standard corporate office amenities and technology infrastructure necessary for design work.

• The environment will likely foster a professional atmosphere with a focus on delivering high-quality, secure, and customer-centric financial products.

Work Schedule: The role is full-time, implying a standard work schedule of approximately 40 hours per week. While flexibility may exist, the on-site requirement suggests a need for consistent presence during core business hours to facilitate team collaboration and project progress.

📝 Enhancement Note: The on-site requirement at a major financial institution's headquarters in New York City suggests a professional, structured, and collaborative office environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Discussion with the hiring manager (likely a Director or Senior VP) to delve into experience, strategic thinking, and leadership capabilities.

• Portfolio Review & Presentation: A critical stage where candidates present 2-3 key case studies from their portfolio, demonstrating their design process, strategic impact, problem-solving skills, and understanding of technical constraints. This often involves presenting to a panel of peers and stakeholders.

• Cross-functional Interviews: Meetings with key collaborators (Product Managers, Engineering Leads, Researchers) to assess teamwork, communication, and stakeholder management skills.

• Final Round/Executive Interview: May involve an interview with a higher-level executive for final approval, focusing on strategic vision and leadership potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your strategic design thinking, end-to-end process, inclusive design implementation, and impact on business objectives within the financial services or a related complex domain.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed (including research, ideation, prototyping, testing), the solutions you designed, the technical considerations you addressed, and the measurable outcomes or impact.

• Highlight Inclusivity & Accessibility: Explicitly detail how you incorporated inclusive design principles and accessibility guidelines into your work and the rationale behind those decisions.

• Showcase Technical Awareness: Explain how you collaborated with engineers and understood the technical stack (APIs, microservices, client-side tech) to inform your design decisions and ensure feasibility.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved customer satisfaction scores).

Challenge Preparation:

• Be prepared for a design challenge or case study that may involve analyzing a business problem, proposing design solutions, and outlining a strategy for implementation.

• Practice articulating your thought process clearly and concisely, especially when discussing trade-offs and strategic decisions.

• Prepare to discuss how you would approach a new initiative within the Branded Card domain, considering business goals, user needs, and technical constraints.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates must be prepared to not only present their work but also to defend their strategic decisions and demonstrate a deep understanding of the user, business, and technology.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP, or similar industry-standard tools for wireframing, UI design, and interactive prototyping.

• User Research & Analysis: Tools for user interviews, usability testing (e.g., UserTesting.com), surveys (e.g., SurveyMonkey, Qualtrics), and data analysis platforms to synthesize insights.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, or similar tools for task management, workflow tracking, and cross-functional team communication.

Analytics & Reporting:

• Web & Mobile Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude for tracking user behavior and performance metrics.

• Business Intelligence Tools: Tableau, Power BI, Looker for data visualization and reporting on key performance indicators (KPIs).

CRM & Automation:

• While not directly a design tool, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms influence customer journeys and data collection can be beneficial.

• Familiarity with APIs and microservices is crucial for understanding how design elements are implemented and interact within the broader technical architecture.

📝 Enhancement Note: The emphasis on technical literacy suggests that familiarity with tools that facilitate collaboration with engineering teams and an understanding of how designs are implemented via APIs and microservices is highly valued.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value at JPMorgan Chase, with a strong focus on understanding and meeting customer needs to build lasting relationships.

• Integrity & Trust: Essential in financial services, ensuring all designs are secure, reliable, and uphold the company's reputation.

• Innovation & Forward-Thinking: Driving the future of digital financial experiences, embracing new technologies and creative solutions.

• Inclusivity & Diversity: Commitment to designing for all users, ensuring accessibility and equitable experiences for everyone.

• Excellence & Accountability: Striving for high-quality outcomes and taking ownership of design solutions and their impact.

Collaboration Style:

• Highly collaborative, requiring strong partnerships with Product Management, Engineering, User Research, Marketing, Legal, and Compliance teams.

• Emphasis on clear communication, constructive feedback, and shared ownership of product success.

• A culture that encourages sharing knowledge, best practices, and insights across design and product teams.

📝 Enhancement Note: The values at JPMorgan Chase reflect the nature of a large, reputable financial institution. Success in this role will depend on effectively embedding these values into the design process and fostering a collaborative environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Enterprise: Adapting to the complex organizational structure, established processes, and stakeholder dynamics of a global financial institution.

• Balancing Innovation with Regulation: Designing cutting-edge experiences while adhering to strict financial regulations, security protocols, and compliance requirements.

• Technical Constraints: Working within the limitations and possibilities presented by existing technology stacks, APIs, and microservices, requiring close collaboration with engineering.

• Driving Design Adoption: Advocating for user-centered design principles and ensuring their consistent application across diverse product teams and initiatives.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge of the credit card industry, financial products, and consumer banking.

• Leadership Development: Opportunities to hone leadership, mentorship, and strategic planning skills through formal training and on-the-job experience.

• Technology Trends: Stay abreast of emerging technologies, design tools, and methodologies relevant to digital product development in finance.

• Cross-Functional Exposure: Gain insights into other areas of the business, such as product management, engineering, and marketing.

📝 Enhancement Note: The challenges are typical for senior roles in established financial institutions, emphasizing the need for strategic problem-solving, adaptability, and strong stakeholder management skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex project where you led the end-to-end design process. What was the business objective, your role, the challenges, and the outcome?" (Focus on strategic thinking, problem-solving, and impact).

• "How do you ensure your designs are inclusive and accessible? Walk us through a specific example where you incorporated these principles." (Assess understanding and practical application of inclusive design).

• "How do you balance user needs with business objectives and technical constraints? Describe a situation where you had to make trade-offs." (Evaluate strategic decision-making and negotiation skills).

Company & Culture Questions:

• "What do you know about JPMorgan Chase's digital strategy, particularly within the Branded Card division?" (Demonstrate research and genuine interest).

• "How do you see your experience contributing to our mission of building engaged, lifelong customer relationships?" (Align your experience with company values).

Portfolio Presentation Strategy:

• Structure: For each case study, use a STAR (Situation, Task, Action, Result) or similar framework. Clearly define the problem, your specific actions, and the measurable results.

• Visuals: Use high-quality visuals of wireframes, prototypes, user flows, and final designs. Annotate them to explain key decisions.

• Narrative: Craft a compelling story that highlights your strategic thinking, problem-solving process, and the impact of your design work.

• Technical Integration: Be ready to discuss how your designs were technically implemented and how you collaborated with engineering teams regarding APIs, microservices, and client-side technologies.

• Q&A Readiness: Anticipate questions about your design choices, trade-offs, and how you would handle potential challenges.

📝 Enhancement Note: Preparation should focus on demonstrating strategic leadership, a deep understanding of user-centered design within a regulated industry, and the ability to communicate complex ideas effectively.

📌 Application Steps

To apply for this Experience Design Manager, Vice President position:

• Submit your application through the provided Oracle Cloud application link.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience in strategic design leadership, end-to-end UX processes, inclusive design, and working with complex technical architectures (APIs, microservices). Select case studies that best demonstrate your impact within financial services or similar regulated industries.

• Resume Optimization: Ensure your resume clearly outlines your years of experience, key responsibilities, and achievements, using keywords from the job description such as "Experience Design," "User Research," "Strategic Design," "Inclusive Design," "Wireframing," "Prototyping," and "APIs." Quantify your achievements whenever possible.

• Interview Preparation: Practice your portfolio presentation, focusing on articulating your strategic thinking, problem-solving approach, and the business impact of your design work. Prepare to discuss how you've integrated inclusive design and handled technical constraints.

• Company Research: Thoroughly research JPMorgan Chase & Co., its Consumer & Community Banking division, and the Branded Card offerings. Understand their mission, values, and recent digital initiatives to demonstrate your alignment and interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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