EverWell - Senior Product Designer (Remote, New Zealand)

📍 Job Overview

Job Title: Senior Product Designer (Remote, New Zealand)

Company: EverWell (an EverCommerce vertical)

Location: Remote (New Zealand)

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-05-27

Experience Level: 7+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end product design for complex SaaS platforms (Timely/SalonBiz) across desktop and mobile, focusing on user-centered experiences and customer impact.

• Drive the full product lifecycle from discovery and research to design, validation, and success measurement, ensuring seamless cross-product integration.

• Collaborate closely with Product, Engineering, Marketing, and Research teams to deliver high-quality design outcomes in a fast-paced, agile SaaS environment.

• Mentor junior designers, champion best practices, and contribute to a collaborative design culture that emphasizes continuous improvement and innovation.

• Solve complex user problems and shape product direction by leveraging UX research, analytics, and a deep understanding of user needs within the beauty industry.

📝 Enhancement Note: This role is positioned as a Senior Product Designer within the EverWell vertical of EverCommerce, focusing on SaaS solutions for the beauty industry. The emphasis is on end-to-end design ownership, strategic collaboration, and mentorship, indicating a need for a candidate who can operate autonomously while contributing to team growth and design excellence. The "Remote (New Zealand)" designation signifies that candidates must be legally entitled to work in New Zealand and can work from anywhere within the country.

📈 Primary Responsibilities

• Deliver world-class, user-centered design solutions for complex SaaS products, ensuring intuitive and impactful user experiences that address significant customer pain points.

• Own the user experience (UX) across the entire product lifecycle, encompassing user research, journey mapping, information architecture, wireframing, prototyping, usability testing, and post-launch analysis.

• Partner with Product Management to define product strategy, translate business requirements into user flows, and prioritize design initiatives based on customer impact and business goals.

• Collaborate effectively with Engineering teams to ensure the feasibility and high-fidelity implementation of designs, providing clear specifications and design assets.

• Conduct qualitative and quantitative UX research, including user interviews, surveys, and analysis of product analytics, to gather insights that inform design decisions and validate hypotheses.

• Develop and maintain design systems and style guides to ensure consistency, scalability, and efficiency across all product touchpoints.

• Drive alignment and buy-in from cross-functional stakeholders through clear communication, compelling presentations, and collaborative workshops.

• Mentor and guide junior designers, fostering their professional development and promoting a culture of design excellence, creativity, and continuous learning within the team.

• Champion user advocacy and advocate for user needs throughout the product development process, ensuring that design decisions are data-informed and user-centric.

• Measure and report on the success of design initiatives by defining key performance indicators (KPIs) and tracking relevant metrics post-launch.

📝 Enhancement Note: The responsibilities highlight a blend of strategic ownership and hands-on execution typical of a senior-level design role in a SaaS environment. The emphasis on research, measurement, and collaboration with Product and Engineering underscores the importance of a data-driven and integrated approach to product development. Mentorship duties are also a key component, suggesting a need for leadership potential.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for roles of this nature, providing a foundational understanding of design principles and user psychology.

Experience: 7+ years of professional experience in SaaS product design, with a proven track record of delivering impactful user experiences for complex digital products.

Required Skills:

• Proven ability to lead end-to-end user-centered design processes, from initial research and discovery through to design, validation, and ongoing measurement of success.

• Strong UX capability encompassing user research methodologies (interviews, surveys), journey mapping, information architecture, wireframing, prototyping, usability testing, and analytics interpretation.

• Expertise in designing complex, multi-user experiences for responsive web applications and native iOS platforms.

• Proficiency in utilizing design systems and style guides to maintain brand consistency and streamline the design workflow.

• Excellent communication, presentation, and stakeholder management skills, with a demonstrated ability to influence cross-functional teams and articulate design rationale effectively.

• Demonstrated experience in solving complex problems, navigating ambiguity, and thriving in fast-paced, agile development environments.

• Experience in mentoring junior designers, providing constructive feedback, and fostering a collaborative team environment.

Preferred Skills:

• Experience within the beauty, wellness, or service commerce industries.

• Familiarity with A/B testing and conversion rate optimization (CRO) principles.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineering teams.

• Experience with specific design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, InVision, or similar.

• Experience working with distributed or remote teams.

📝 Enhancement Note: The qualifications emphasize a blend of deep UX expertise, strategic thinking, and leadership capabilities. The requirement for a strong portfolio is critical for demonstrating practical application of skills. The preference for industry experience and technical familiarity suggests that candidates with a broader understanding of the SaaS landscape and its development processes will be highly regarded.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of 3-5 impactful design projects that demonstrate your end-to-end design process for SaaS products.

• For each project, clearly articulate:

  • The business problem and user needs addressed.
  • Your specific role and responsibilities within the project.
  • The design methodology and tools used (e.g., user research, wireframing, prototyping, usability testing, design systems).
  • Key design decisions and the rationale behind them.
  • Measurable outcomes and impact achieved (e.g., increased user engagement, conversion rates, task completion times, customer satisfaction).

• Showcase designs for both responsive web and native iOS platforms, highlighting adaptation for different contexts.

Process Documentation:

• Demonstrations of your approach to user research, including examples of user interviews, surveys, or persona development.

• Case studies illustrating your journey mapping and workflow design capabilities.

• Prototypes or interactive mockups that showcase your ability to translate concepts into tangible user experiences.

• Evidence of how you have used analytics and user feedback to iterate on designs and drive improvements.

• Examples of collaborative workflows with Product Managers and Engineers.

📝 Enhancement Note: The portfolio requirements are designed to assess a candidate's practical application of user-centered design principles, their ability to drive impact through design, and their collaborative approach within a product development team. Emphasis on measurable outcomes is key for demonstrating ROI.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers with 7+ years of experience in New Zealand, the estimated annual salary range is NZD $120,000 - $170,000. This range can vary based on the candidate's specific experience, skill set, and the precise negotiation outcome.

Benefits:

• Additional Annual Leave: Extra days off beyond the standard allowance, promoting better work-life balance and opportunities for rest and rejuvenation.

• Flexible Work Location: The ability to work remotely from anywhere within New Zealand, offering significant autonomy and flexibility.

• High-spec Home Office Set up: Provision of necessary equipment to ensure a productive and comfortable remote working environment.

• Professional Development Budget: An annual allowance dedicated to supporting continuous learning, skill enhancement, and career growth through courses, conferences, or certifications.

• Annual Wellness Allowance: A budget to support personal well-being initiatives, encouraging a healthy lifestyle.

• Health & Retirement Savings: Standard benefits likely include health insurance and contributions to retirement savings schemes, common in New Zealand employment.

• Parental Leave: Competitive parental leave policies are often offered.

Working Hours: While the role is full-time, it implies a standard 40-hour work week. However, the remote and flexible nature of the position allows for a degree of autonomy in managing work hours to accommodate personal needs, provided that core collaboration times and project deadlines are met.

📝 Enhancement Note: The salary estimate is based on general market data for senior design roles in New Zealand. The benefits package is robust, reflecting a company that prioritizes employee well-being, professional growth, and work-life balance, particularly for its remote workforce.

🎯 Team & Company Context

🏢 Company Culture

Industry: SaaS (Software as a Service) within the Service Commerce platform, specifically focusing on the Home & Field Services, Health Services, and Wellness industries. EverWell specifically targets the beauty industry. This means the company operates in a competitive B2B software market, aiming to provide essential digital tools for businesses to manage operations, customer relationships, and growth.

Company Size: EverCommerce is a large organization, serving over 725,000+ customers. While the specific size of the EverWell vertical or the design team isn't detailed, being part of a larger entity suggests access to resources and established processes, while maintaining a focus on niche markets. EverCommerce itself is a publicly traded company (Nasdaq: EVCM), indicating a structured corporate environment.

Founded: EverCommerce was founded in 2014. This suggests a company with a solid history of growth and experience in the SaaS market, having evolved and expanded through acquisitions and organic development.

Team Structure:

• The design team at EverWell is likely structured to support multiple product lines (Timely and SalonBiz), with designers specializing in different areas or product suites.

• Senior designers are expected to mentor junior team members, indicating a tiered structure with opportunities for leadership development.

• Collaboration is heavily emphasized, with designers working closely alongside Product Managers, Engineers, Marketing, and Research teams.

Methodology:

• User-Centered Design (UCD): A core philosophy, driving all design decisions based on user needs and research insights.

• Agile Development: The team operates within fast-paced agile environments, requiring iterative design and close collaboration with development sprints.

• Data-Driven Decision Making: Insights from UX research and product analytics are crucial for informing design choices and measuring success.

• Design Systems: Emphasis on leveraging and contributing to design systems for consistency and efficiency.

• Cross-functional Collaboration: Integrated approach where design is a partner, not an afterthought, in the product development process.

Company Website: https://www.evercommerce.com/ (General EverCommerce) | https://careers.evercommerce.com/us/en (Careers)

📝 Enhancement Note: Understanding EverCommerce's mission to digitize the service economy and EverWell's specific focus on the beauty industry is crucial for tailoring your application. The company's growth and established nature suggest a professional environment with clear processes, while the remote-first approach in New Zealand indicates a trust-based culture focused on outcomes.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Product Designer, representing a mid-to-senior level position within the design discipline. It signifies a high degree of autonomy, strategic input, and responsibility for end-to-end product design. Senior designers are expected to not only execute but also to guide, mentor, and influence product strategy and design best practices.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead, Head of Design, or a Product Lead within the EverWell vertical. They will work closely with Product Managers and Engineering Leads on specific product initiatives and collaborate broadly across teams.

Operations Impact: The impact of this role is directly tied to enhancing the user experience of EverWell's SaaS products (Timely and SalonBiz). Successful design outcomes will lead to:

• Increased customer acquisition and retention through intuitive and valuable product offerings.

• Improved operational efficiency for beauty businesses using the software.

• Higher customer satisfaction and loyalty, contributing to EverCommerce's overall revenue growth and market position.

Growth Opportunities:

• Leadership Development: Opportunities to take on more significant design leadership roles, potentially managing design projects or leading specific product areas.

• Specialization: Deepen expertise in specific areas of UX/UI design, user research, or design systems within the beauty or service commerce SaaS domain.

• Cross-Vertical Exposure: Potential to contribute to or learn from design challenges in other EverCommerce verticals.

• Mentorship: Continued opportunity to mentor junior designers, developing coaching and leadership skills.

• Strategic Influence: Increased involvement in product strategy and roadmap planning as a trusted design advisor.

📝 Enhancement Note: This role offers a clear path for career advancement within a growing SaaS company. The emphasis on mentorship and strategic contribution provides opportunities beyond pure design execution, paving the way for leadership roles or deeper specialization.

🌐 Work Environment

Office Type: This role is designated as "Fully Remote" within New Zealand. While EverCommerce has physical office spaces in Auckland, Wellington, and Dunedin, the company emphasizes a flexible work environment where employees can choose to work from home or an office. For remote employees, a "high-spec home office setup" is provided.

Office Location(s): Physical office locations exist in Auckland, Wellington, and Dunedin, New Zealand. However, for this specific role, the primary "office" will be the candidate's remote workspace within New Zealand.

Workspace Context:

• Autonomy and Flexibility: Employees are trusted to work where they are most productive, offering significant control over their daily work environment.

• Technology-Enabled Collaboration: The remote setup necessitates reliance on digital collaboration tools for seamless communication and teamwork.

• Supportive Infrastructure: The provision of a high-spec home office setup ensures that remote employees have the necessary tools and ergonomics for effective work.

• Cross-Functional Interaction: Despite the remote nature, the role requires active engagement and collaboration with team members across Product, Engineering, and other departments, fostering a connected team spirit.

Work Schedule: The role is full-time (implied 40 hours/week). While specific hours can be flexible to suit personal needs and time zone considerations within New Zealand, candidates are expected to be available for core collaboration times, team meetings, and to meet project deadlines effectively.

📝 Enhancement Note: The remote-first approach in New Zealand is a significant draw, offering flexibility. The company's commitment to providing home office setups and maintaining collaboration despite distance indicates a well-supported remote work culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess qualifications and fit.

• Hiring Manager Interview: A discussion with the hiring manager (likely a Design Lead or Product Lead) to delve deeper into your experience, design philosophy, and approach to problem-solving.

• Design Challenge/Portfolio Presentation: A core part of the process will likely involve presenting your portfolio, discussing your case studies in detail, and potentially completing a design exercise or tackling a hypothetical problem relevant to EverWell's products. This is where you demonstrate your end-to-end process and impact.

• Team/Cross-functional Interviews: Meetings with key collaborators, such as Product Managers, Engineers, or other designers, to assess your collaboration style, communication skills, and cultural fit.

• Final Interview: Potentially a conversation with a senior leader to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your end-to-end SaaS design process, problem-solving skills, and measurable impact. Prioritize quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your role, your process, your decisions, and the outcomes. Use visuals effectively to illustrate your journey.

• Highlight Impact: Quantify your achievements whenever possible. Use metrics to demonstrate how your designs solved problems and delivered business value.

• Showcase Process: Don't just show final screens; explain your research, ideation, iteration, and validation steps.

• Tailor to the Role: Emphasize experience with complex SaaS, responsive web, and iOS design, as well as your mentorship capabilities.

• Be Prepared for Questions: Anticipate questions about your design rationale, challenges faced, and how you handle feedback and ambiguity.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Timely and SalonBiz. Understand their target users (beauty professionals, salon owners) and their core functionalities.

• Think Strategically: For any design exercise, focus on understanding the user problem and business goals first, then outlining your proposed approach.

• Articulate Your Process: Clearly explain the steps you would take to solve the challenge, from research and ideation to prototyping and testing.

• Consider Constraints: Be mindful of typical SaaS development constraints (time, resources, technical feasibility).

• Practice Presentation: Rehearse your portfolio walkthrough and any design challenge presentation to ensure clarity, conciseness, and confidence.

📝 Enhancement Note: The interview process is designed to thoroughly evaluate a candidate's design skills, strategic thinking, collaboration abilities, and cultural fit. A well-prepared portfolio and a clear articulation of one's design process are paramount for success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable due to industry trend), Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• User Research & Testing: UserTesting.com, Lookback, Maze, Hotjar, Google Analytics, SurveyMonkey, Typeform.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Miro.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• Product Analytics: Mixpanel, Amplitude, Pendo.

• Data Visualization: Tableau, Power BI (less common for pure design, but useful for understanding data).

CRM & Automation:

• While not directly a designer's tool, understanding the CRM (e.g., Salesforce, HubSpot) and marketing automation platforms that integrate with EverCommerce products can provide valuable context for user workflows and data flow.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools like Figma is essential. Familiarity with user research platforms and a capacity to interpret analytics data are also critical for this role, enabling data-informed design decisions. Understanding how design integrates with development workflows via tools like Jira is also key.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of beauty professionals and business owners, ensuring products deliver tangible value and simplify their operations.

• Data-Driven: Decisions are informed by user research, analytics, and performance metrics, fostering a culture of continuous improvement and evidence-based design.

• Collaboration: Strong emphasis on teamwork and open communication, working closely with Product, Engineering, and other departments to achieve shared goals.

• Innovation: Encouraging creative problem-solving and exploring new approaches to design and user experience to stay ahead in the competitive SaaS market.

• Growth Mindset: A commitment to continuous learning, skill development, and embracing challenges as opportunities for improvement, both individually and as a team.

• Inclusion & Diversity: Valuing unique perspectives and experiences, fostering an environment where everyone feels respected and empowered to contribute.

Collaboration Style:

• Cross-Functional Integration: Designers are embedded within product teams, working hand-in-hand with Product Managers and Engineers throughout the development lifecycle.

• Open Feedback Culture: Encouraging constructive feedback exchange among designers and with cross-functional partners to refine designs and improve outcomes.

• Shared Ownership: Fostering a sense of collective responsibility for product success, where design is an integral part of the entire product journey.

• Agile Cadence: Collaboration follows agile sprints, with regular stand-ups, sprint planning, reviews, and retrospectives to ensure alignment and momentum.

• Remote Collaboration Tools: Proficient use of digital tools (Slack, Miro, Figma comments) to facilitate communication and co-creation across distributed teams.

📝 Enhancement Note: The company culture emphasizes a blend of customer focus, data-informed decision-making, and strong collaboration, all within an agile and inclusive framework. The remote nature of the work necessitates a proactive and communicative collaboration style.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: As a Senior Designer, you'll be expected to tackle complex problems with incomplete information, requiring strong analytical and problem-solving skills.

• Balancing User Needs with Business Goals: Effectively advocating for the user while aligning designs with business objectives and technical constraints in a fast-paced environment.

• Cross-Product Consistency: Ensuring a cohesive user experience across different products (Timely, SalonBiz) and platforms (web, mobile) within the EverWell vertical.

• Mentoring and Leadership: Developing and honing mentorship skills to effectively guide junior designers and contribute to team growth.

• Remote Collaboration: Maintaining strong team cohesion and effective communication within a distributed, remote-first team structure.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in areas like UX research methodologies, interaction design for complex systems, or accessibility standards.

• Product Strategy Involvement: Gaining exposure to and contributing to product strategy discussions and roadmap planning.

• Industry Trends: Staying abreast of emerging design trends, tools, and best practices within the SaaS and beauty tech industries.

• Leadership Training: Access to resources and opportunities to develop leadership and management capabilities.

• Cross-functional Exposure: Learning from and collaborating with experts in Product Management, Engineering, Marketing, and Customer Success.

📝 Enhancement Note: This role presents opportunities to tackle complex design challenges, refine leadership skills, and grow within the dynamic SaaS and service commerce sectors. The company's commitment to professional development supports continuous learning and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the end-to-end design of a complex SaaS product. What were the biggest challenges, and how did you overcome them?" (Focus on your process, decision-making, and impact).

• "How do you balance user needs with business objectives and technical constraints? Can you provide an example?" (Demonstrate your strategic thinking and negotiation skills).

• "How do you approach user research and incorporate insights into your design process?" (Highlight your methodologies and data-driven approach).

Company & Culture Questions:

• "What interests you about EverCommerce and EverWell, specifically our focus on the beauty industry?" (Research the company, its mission, and its products).

• "How do you approach mentoring junior designers?" (Discuss your philosophy on coaching, feedback, and development).

• "Describe your ideal collaborative environment. How do you work with Product Managers and Engineers?" (Emphasize your team-oriented and communicative style).

Portfolio Presentation Strategy:

• Structure Your Narrative: Begin with an overview of your career, then dive into 2-3 key projects. For each project, clearly articulate the problem, your role, your process (research, ideation, iteration), your design solutions, and the measurable impact.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design process and final outcomes.

• Quantify Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task times, increased user satisfaction).

• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, trade-offs made, and how you handled feedback or challenges.

• Connect to EverWell: Explain how your skills and experience are relevant to EverWell's products and mission.

📝 Enhancement Note: Preparation should focus on demonstrating a strong understanding of the end-to-end design process, the ability to drive impact through user-centered design, and effective collaboration and mentorship skills. Researching EverCommerce, EverWell, Timely, and SalonBiz will be crucial for tailoring responses.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit Your Application: Apply through the provided link on the EverCommerce careers portal.

• Tailor Your Resume: Highlight your 7+ years of SaaS product design experience, focusing on end-to-end design, user research, prototyping, design systems, and mentorship. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your most impactful SaaS design projects. Ensure each project clearly details the problem, your role, your process, your solutions, and measurable outcomes. Be ready to present this clearly and concisely.

• Craft a Compelling Cover Letter (Optional but Recommended): Briefly express your enthusiasm for EverWell and EverCommerce, and articulate how your skills and experience align with the role's requirements, particularly your interest in the beauty industry and remote work.

• Prepare for Interviews: Familiarize yourself with EverCommerce and its products. Practice articulating your design process and sharing insights from your portfolio. Be ready to discuss your approach to collaboration, mentorship, and problem-solving.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.