Digital UX Owner

📍 Job Overview

Job Title: Digital UX Owner

Company: Celanese

Location: Florence, Kentucky, United States

Job Type: Full-Time

Category: Digital Product Experience & Operations

Date Posted: August 13, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Own the end-to-end user experience strategy for Celanese's AI-powered digital assistant, Chemille®, ensuring an intuitive and visually cohesive platform.

• Drive UX/UI quality across all digital touchpoints, from initial concept to final implementation, aligning with business objectives and technical constraints.

• Lead user research initiatives and data analysis to identify friction points and optimize user satisfaction through iterative design improvements.

• Champion design best practices and establish a UX/UI Center of Excellence to standardize templates, training, and operational workflows.

• Collaborate with cross-functional teams, including product managers and UX developers, to ensure seamless execution and delightful user interactions.

📝 Enhancement Note: This role, while titled "Digital UX Owner," has significant operational responsibilities in managing the user experience lifecycle of a digital product. It requires a blend of strategic product vision, hands-on design execution, and rigorous data-driven validation, all critical for successful GTM (Go-To-Market) enablement and ongoing product performance. The operational aspect is evident in the focus on process, standards, and continuous improvement of the digital platform.

📈 Primary Responsibilities

• Define and maintain the overarching UX vision and core design principles for the Chemille® platform, establishing consistent site standards and interaction patterns.

• Develop comprehensive user personas and detailed customer journey maps to articulate design rationale and user needs to stakeholders.

• Manage and evolve the Chemille® design system and style guide, ensuring a unified and scalable visual language across all digital assets.

• Design responsive and accessible (WCAG compliant) layouts optimized for both desktop and mobile user experiences.

• Conduct rigorous user research, including usability testing (SUS, NPS, CSAT) and analysis of utilization data, to inform design decisions and identify areas for enhancement.

• Execute A/B testing strategies to validate design hypotheses and translate findings into actionable UX/UI improvements that drive key performance indicators.

• Oversee the measurement and reporting of user satisfaction metrics across all digital channels.

• Facilitate design reviews and closely collaborate with product managers, UX developers, and content strategists to ensure accurate and high-quality implementation of designs.

• Serve as the ultimate decision-maker for all UX/UI-related matters concerning the Chemille® platform, ensuring alignment with strategic goals.

• Proactively advocate for user-centric design principles and emerging UX/UI best practices within the organization.

• Lead the development and maintenance of a UX/UI Center of Excellence, creating templates, providing training, and disseminating best practices across relevant teams.

📝 Enhancement Note: The responsibilities highlight a strong focus on process governance and operational efficiency within the digital product space. The emphasis on a "UX/UI Center of Excellence" points to a need for establishing standardized operational procedures, documentation, and training programs to ensure consistency and quality across the digital ecosystem, a key characteristic of effective operations roles.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field such as Human-Computer Interaction, Graphic Design, Digital Media, Computer Science, or a related discipline.

Experience: A minimum of 5 years of progressive experience in UX/UI design, encompassing research, development, and implementation of digital products, with a strong emphasis on AI-powered platforms or complex digital ecosystems.

Required Skills:

• UX/UI Visual Design: Proven ability to create intuitive, engaging, and visually cohesive user interfaces that align with brand identity and business objectives.

• Product Management Fundamentals: Strong understanding of product lifecycle management, strategic planning, and translating business requirements into user-centered design solutions.

• User Research & Validation: Expertise in conducting diverse user research methodologies (e.g., interviews, surveys, usability testing) and analyzing qualitative and quantitative data to derive actionable insights.

• Prototyping & Design Tools: High proficiency with industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar, for creating wireframes, mockups, and interactive prototypes.

• Responsive & Accessible Design: Deep knowledge of designing for multiple devices and screen sizes, adhering to accessibility standards (WCAG 2.1 AA or higher).

• Design Systems & Style Guides: Experience in developing, maintaining, and advocating for the use of design systems and style guides to ensure brand consistency and operational efficiency.

• Data Analysis & A/B Testing: Ability to interpret user behavior data, analyze A/B test results, and translate findings into design improvements that enhance user engagement and conversion rates.

• Stakeholder Communication: Excellent verbal and written communication skills, with the ability to effectively present design concepts, research findings, and strategic recommendations to both technical and non-technical stakeholders.

Preferred Skills:

• AI/ML Product Experience: Prior experience working on AI-powered products, digital assistants, or platforms involving complex data interactions.

• Material Science/Chemical Industry Knowledge: Familiarity with the chemical industry, polymers, or engineered materials could provide valuable context for understanding user needs within the Chemille® ecosystem.

• Agile/Scrum Methodologies: Experience working within Agile development frameworks, participating in sprint planning, reviews, and retrospectives.

• UX/UI Center of Excellence Leadership: Demonstrated experience in establishing or leading initiatives to build and mature UX/UI capabilities within an organization.

• Performance Metrics: Familiarity with key performance indicators (KPIs) relevant to digital products, such as SUS, NPS, CSAT, conversion rates, and user retention.

📝 Enhancement Note: The combination of UX/UI expertise with product management fundamentals and a requirement for a strong portfolio suggests this role is more than just a designer; it's a product owner with a UX focus, deeply involved in the strategic direction and operational execution of the digital experience. The emphasis on a "strong portfolio showcasing strong UX/UI visual design work and innovative solutions" is a critical operational requirement for demonstrating past success and problem-solving capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX/UI Visual Design: Showcase a range of visually compelling and user-friendly digital interfaces, highlighting your aesthetic sensibility and attention to detail.

• End-to-End Product Lifecycle: Include case studies that illustrate your involvement from initial concept and user research through to final design execution and post-launch optimization.

• Problem-Solving & Innovation: Present examples of how you have tackled complex user challenges with innovative design solutions that delivered measurable business value.

• System Integration & Scalability: Demonstrate experience in designing for scalability, considering how designs integrate within broader digital ecosystems and adhere to established design systems.

• Data-Driven Design: Include projects where user data and A/B testing results were instrumental in informing design decisions and driving iterative improvements.

Process Documentation:

• Workflow Design & Optimization: Provide examples of documented user workflows and customer journey maps that you have developed and used to optimize user paths.

• Design System Implementation: Showcase how you have contributed to or managed a design system, including documentation on its components, guidelines, and implementation processes.

• Usability Testing & Analysis: Present how you have structured and conducted usability tests, including documentation of test plans, participant recruitment, data collection, and comprehensive analysis reports.

• Accessibility Compliance: Detail your approach to ensuring designs meet WCAG standards, including any documentation or checklists used to verify compliance.

📝 Enhancement Note: For a role focused on owning the user experience of a digital platform, a robust portfolio is paramount. It serves as a tangible demonstration of the candidate's ability to execute on strategic UX/UI principles and manage the operational aspects of design, from ideation to ongoing performance. The request for examples of process documentation emphasizes the operational rigor expected.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Digital UX Owner with 5-10 years of experience in the Florence, Kentucky area, the estimated annual salary range is $100,000 - $140,000. This estimate considers the specialized skill set required for UX/UI product ownership, the strategic importance of the Chemille® platform, and regional cost of living and compensation trends for similar roles in the United States.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans designed to support employee well-being.

• Retirement Savings Plan: 401(k) plan with company matching to support long-term financial goals.

• Paid Time Off: Generous vacation, sick leave, and holiday policies to promote work-life balance.

• Professional Development: Opportunities for continuous learning, including access to training, conferences, and workshops to enhance UX/UI and product management skills.

• Employee Assistance Program: Confidential counseling and support services for personal and professional challenges.

• Wellness Programs: Initiatives focused on promoting employee health and well-being.

Working Hours: Standard full-time hours are typically 40 per week, with potential for flexibility based on project needs and team collaboration requirements. The on-site nature of the role may necessitate adherence to core business hours for optimal team interaction and project delivery.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for similar roles in the specified region and experience level. It is crucial for candidates to note that actual compensation may vary based on individual qualifications, specific experience, and final negotiation. The benefits listed are standard for a large corporation like Celanese and are tailored to attract and retain skilled professionals in technical and operational roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Celanese Corporation is a global technology and specialty materials company. Their operations span the chemical industry, focusing on producing and supplying differentiated engineering polymers and specialty materials used in a wide range of applications, from automotive and electronics to consumer goods and medical devices. The Chemille® platform is a key innovation within this industry, aiming to streamline material selection and technical support for their customers.

Company Size: Celanese is a large, publicly traded corporation, employing tens of thousands of individuals globally. This size indicates a structured corporate environment with established processes, significant resources, and opportunities for cross-functional collaboration across diverse departments and geographies.

Founded: Celanese was founded in 1918, bringing over a century of experience and innovation in the chemical and materials sector. This long history suggests a stable organization with a deep understanding of its markets and a commitment to long-term growth and technological advancement.

Team Structure:

• The Digital UX Owner will likely be part of a Digital Transformation or IT department, potentially within a broader product management or marketing technology team.

• This role will report to a Director or VP overseeing digital product strategy, platform management, or customer experience.

• Close collaboration is expected with Product Managers responsible for Chemille®'s overall roadmap, UX/UI Developers implementing designs, Content Strategists shaping the platform's messaging, and Data Analysts providing insights into user behavior. Methodology:

• Data-Driven Decision Making: The team likely employs a data-centric approach to product development and optimization, leveraging analytics and user feedback to guide strategy.

• Agile Development Practices: Given the nature of digital product development, an Agile or hybrid Agile methodology is probable, focusing on iterative development, continuous feedback, and adaptability.

• User-Centric Design Process: A core methodology will be a user-centered design process, emphasizing empathy, ideation, prototyping, and rigorous testing to ensure the platform meets user needs effectively.

Company Website: https://www.celanese.com/

📝 Enhancement Note: Understanding Celanese's position as a major player in the specialty materials industry provides critical context for the Chemille® platform. This role is not just about digital design; it's about enabling customer success within a complex technical domain, making the operational aspects of material recommendation and technical support crucial.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level position within the digital product experience domain. It requires a blend of strategic thinking, hands-on execution, and leadership capabilities, indicating it's a key contributor role with significant ownership. It sits at the intersection of product management, UX/UI design, and operational process development for digital platforms.

Reporting Structure: The Digital UX Owner will typically report to a senior leader such as a Director of Digital Product Management, Head of Customer Experience, or Vice President of Digital Strategy. This reporting line suggests direct influence on strategic digital initiatives and access to executive-level decision-making.

Operations Impact: The impact of this role is directly tied to the success and adoption of the Chemille® platform. By optimizing the user experience, this role will drive customer engagement, improve material selection efficiency, reduce support costs, and ultimately contribute to increased customer satisfaction and revenue generation for Celanese. The operational efficiency gained through an intuitive platform directly translates to business value.

Growth Opportunities:

• Leadership in UX/UI Strategy: Advance to a lead or principal UX/UI role, overseeing broader digital product portfolios or establishing a dedicated UX practice.

• Product Management Advancement: Transition into a full Product Management role, taking ownership of the Chemille® roadmap and business strategy.

• Digital Transformation Leadership: Evolve into a leadership position within Celanese's digital transformation efforts, driving innovation across multiple digital initiatives.

• Specialization in AI/ML UX: Develop deep expertise in the UX of AI-powered products, becoming a sought-after specialist in this growing field.

• Cross-Functional Mobility: Leverage experience to move into related areas such as marketing technology, customer success operations, or business analysis within the chemical industry.

📝 Enhancement Note: The growth path for a Digital UX Owner at a company like Celanese offers significant potential. It allows for specialization within the digital product space or broader career progression into product management and digital strategy, all while honing operational skills in process development and platform governance.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment within a Celanese corporate facility. The environment is likely to be professional, structured, and equipped with the necessary resources for digital design and collaboration.

Office Location(s): The primary work location is Florence, Kentucky. This location will offer access to Celanese's corporate infrastructure and potentially a hub for digital and operational teams. Specific details about the office layout and amenities would be available upon inquiry or during an interview.

Workspace Context:

• Collaborative Spaces: The office is expected to have meeting rooms, brainstorming areas, and potentially hot-desking or shared workspaces to facilitate team interaction and project discussions.

• Technology Infrastructure: Access to high-performance workstations, reliable internet, and standard office software, alongside specialized design tools like Figma, will be provided.

• Team Interaction: Opportunities for regular face-to-face interaction with product managers, designers, developers, and other stakeholders, fostering a dynamic and communicative work environment.

Work Schedule: The role is full-time, typically 40 hours per week. While core business hours are expected for on-site presence and collaboration, Celanese may offer some degree of flexibility in start and end times, depending on team agreements and project deadlines. Adherence to key operational milestones and deadlines will be critical.

📝 Enhancement Note: The on-site requirement for this role emphasizes the importance of direct collaboration and team synergy, which are often crucial for effective operational execution in complex projects. It suggests a preference for in-person ideation and problem-solving sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A preliminary review of your resume and portfolio by a recruiter to assess basic qualifications and alignment with the role.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, understanding of UX/UI principles, product vision, and alignment with Celanese's culture. Be prepared to discuss your approach to user research and design strategy.

• Portfolio Presentation & Technical Interview: A dedicated session where you will present your portfolio, walking through key case studies. Expect technical questions related to UX/UI design, prototyping, user research methodologies, and your experience with tools like Figma. You may be asked to articulate your process for solving specific design challenges.

• Cross-Functional Team Interview: Interviews with key collaborators such as Product Managers, UX Developers, or Data Analysts. This stage assesses your ability to work effectively within a team, communicate complex ideas, and understand cross-functional dependencies.

• Final Interview: Potentially a final interview with a senior leader (e.g., Director or VP) to discuss strategic alignment, long-term vision, and cultural fit.

Portfolio Review Tips:

• Curate Select Projects: Focus on 3-5 of your strongest projects that best represent the skills and experience required for this role, particularly those involving complex digital products or AI-driven features.

• Tell a Story: For each case study, clearly articulate the problem, your role and process, the solutions you designed, the rationale behind your decisions (backed by data or research), and the measurable outcomes or impact.

• Highlight Operational Impact: Emphasize how your design decisions led to operational efficiencies, improved user satisfaction, or contributed to business objectives. Quantify results wherever possible.

• Showcase Tool Proficiency: Clearly demonstrate your proficiency with tools like Figma, providing examples of interactive prototypes, user flows, and design system components you've created.

• Address Accessibility: If applicable, detail your approach to ensuring designs meet accessibility standards (WCAG).

• Prepare for Questions: Anticipate questions about your design philosophy, how you handle feedback, your approach to user research, and your experience with A/B testing and data analysis.

Challenge Preparation:

• Design Challenge: You may be given a short design exercise or a prompt to analyze a user flow and suggest improvements. Focus on demonstrating your thought process, problem-solving skills, and ability to think critically about user needs and business goals.

• Process Outline: Be prepared to outline how you would approach setting up a UX process for a new digital feature or improving an existing one, including research, design, testing, and implementation phases.

• Stakeholder Communication Practice: Practice articulating complex UX concepts and project rationale concisely and persuasively, as if you were presenting to a diverse group of stakeholders.

📝 Enhancement Note: The emphasis on a portfolio presentation and potential design challenges underscores the practical, execution-oriented nature of this role. Candidates should prepare to not only discuss their experience but also demonstrate their practical skills and strategic thinking through tangible examples of their work.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for creating wireframes, high-fidelity mockups, interactive prototypes, and collaborating on design systems. Proficiency is a core requirement.

• Other Design Tools: Experience with Sketch, Adobe Creative Suite (Illustrator, Photoshop), or InVision may also be beneficial for broader design capabilities.

• Prototyping Tools: Beyond Figma, familiarity with tools like Axure RP, ProtoPie, or similar for advanced prototyping might be advantageous.

Analytics & Reporting:

• Web Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics, or similar for tracking user behavior, conversion rates, and site performance.

• User Feedback & Survey Tools: Familiarity with tools for conducting user satisfaction surveys (e.g., SurveyMonkey, Typeform) and gathering qualitative feedback.

• A/B Testing Platforms: Experience with platforms like Optimizely, VWO (Visual Website Optimizer), or Google Optimize for running experimental design tests.

CRM & Automation:

• CRM Systems: While not a direct CRM management role, understanding how UX impacts CRM data and customer journeys is beneficial. Familiarity with Salesforce, Microsoft Dynamics, or similar may be useful.

• Project Management Tools: Proficiency with tools like Jira, Asana, Trello, or Monday.com for managing design tasks, workflows, and collaborating with development teams.

• Collaboration Platforms: Extensive use of tools like Slack, Microsoft Teams, and Confluence for communication, documentation, and knowledge sharing.

📝 Enhancement Note: The technology stack emphasizes tools critical for modern digital product development and operational management. Proficiency in Figma is a hard requirement, highlighting the hands-on design aspect, while experience with analytics and A/B testing tools points to the data-driven, optimization-focused operational component of the role.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of Celanese's customers, ensuring the Chemille® platform delivers exceptional value and ease of use.

• Data-Driven Excellence: A culture that prioritizes objective data and user insights to inform design decisions, measure impact, and drive continuous improvement in operational processes.

• Innovation & Agility: Embracing new technologies and methodologies, fostering an environment where creative solutions are encouraged, and the team can adapt quickly to evolving user needs and market trends.

• Collaboration & Transparency: Promoting open communication, knowledge sharing, and cross-functional teamwork to achieve shared goals and ensure all stakeholders are aligned on project objectives and progress.

• Quality & Consistency: A dedication to maintaining high standards of design quality, accessibility, and brand consistency across all digital touchpoints, ensuring a reliable and professional user experience.

Collaboration Style:

• Cross-Functional Integration: The team operates with a high degree of collaboration between UX/UI, Product Management, Development, and Content, fostering an integrated approach to product delivery.

• Iterative Feedback Loops: A culture of regular design reviews, usability testing feedback sessions, and sprint retrospectives to ensure continuous improvement and alignment.

• Knowledge Sharing & Best Practices: Encouraging the sharing of insights, learnings, and best practices through internal presentations, documentation, and mentorship, particularly within the envisioned UX/UI Center of Excellence.

📝 Enhancement Note: The values and collaboration style described are essential for effectively managing a digital product's user experience from an operational standpoint. They emphasize the structured, collaborative, and data-informed approach needed to consistently deliver high-quality digital products that meet both user and business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively navigating the inherent tension between creating ideal user experiences and meeting stringent business goals, technical constraints, and platform roadmaps.

• Maintaining Consistency Across a Growing Platform: Ensuring a unified and cohesive user experience as the Chemille® platform expands with new features, integrations, and user touchpoints.

• Driving Adoption of New UX/UI Standards: Championing and implementing new design systems, accessibility standards, and best practices across diverse teams and legacy systems.

• Translating Complex Technical Information: Effectively simplifying and presenting complex material science information and technical data in an intuitive and user-friendly manner.

• Measuring ROI of UX Initiatives: Demonstrating the tangible business value and return on investment of UX/UI design efforts through robust data analysis and reporting.

Learning & Development Opportunities:

• Advanced UX/UI Specialization: Deepen expertise in areas such as AI/ML UX, conversational design, or advanced interaction design through specialized training and project work.

• Product Strategy & Roadmapping: Gain exposure to strategic product planning, market analysis, and roadmap development processes within a large enterprise context.

• Leadership Development: Opportunities to mentor junior designers, lead cross-functional initiatives, and potentially build and manage a UX/UI team or Center of Excellence.

• Industry Conferences & Certifications: Support for attending leading UX/UI and product management conferences, as well as pursuing relevant certifications to stay at the forefront of industry trends.

📝 Enhancement Note: Addressing these challenges requires strong operational management skills, including strategic planning, process implementation, stakeholder management, and continuous improvement methodologies, all of which are key to success in this role and offer significant growth potential.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the UX vision for an AI-powered digital assistant like Chemille®, considering its role in material science recommendations?" - Preparation: Outline your process for strategic UX visioning, including research, stakeholder alignment, and key principles.

• "Describe a time you had to balance conflicting user needs with business objectives. How did you reach a resolution, and what was the outcome?" - Preparation: Prepare a STAR method (Situation, Task, Action, Result) story showcasing your problem-solving and negotiation skills.

• "How would you go about establishing and maintaining a design system for a complex digital platform like Chemille®? What are the key operational considerations?" - Preparation: Discuss the components of a design system, your experience creating or managing one, and how you'd ensure its adoption and ongoing maintenance. Company & Culture Questions:

• "What interests you about Celanese and the Chemille® platform specifically?" - Preparation: Research Celanese's mission, values, recent news, and the specific challenges or opportunities presented by the Chemille® platform. Connect your skills and interests to these.

• "How do you stay current with UX/UI best practices and emerging design trends, especially in AI and specialized industries?" - Preparation: Be ready to discuss your methods for continuous learning, citing specific resources, publications, or thought leaders.

• "Describe your ideal collaborative environment and how you contribute to a positive team culture." - Preparation: Reflect on your preferred working style and how you foster effective teamwork, communication, and mutual respect. Portfolio Presentation Strategy:

• Focus on Process and Impact: For each case study, clearly articulate the problem statement, your specific role and contributions, the design process you followed (research, ideation, prototyping, testing), your key design decisions and rationale, and the measurable results or impact achieved.

• Quantify Achievements: Whenever possible, use metrics (e.g., increased conversion rates, improved task completion times, higher NPS scores) to demonstrate the effectiveness of your designs.

• Showcase Tool Mastery: Clearly demonstrate your proficiency with Figma, highlighting specific features or techniques used to create your designs and prototypes.

• Address Accessibility: Be prepared to discuss how you incorporated accessibility considerations into your designs.

• Engage Your Audience: Present with enthusiasm and clarity, inviting questions and fostering a dialogue about your work.

📝 Enhancement Note: Preparing for these types of questions requires not only understanding UX/UI principles but also demonstrating strategic thinking, operational awareness, and the ability to articulate impact in a business context, particularly for a role focused on a product serving a specialized industry.

📌 Application Steps

To apply for this Digital UX Owner position at Celanese:

• Submit your application through the provided link on the Celanese careers portal.

• Tailor Your Resume: Customize your resume to highlight keywords and responsibilities directly related to UX/UI ownership, product strategy, user research, Figma proficiency, and experience with digital platforms. Emphasize achievements with quantifiable results.

• Curate Your Portfolio: Select 3-5 of your strongest, most relevant projects that showcase your visual design skills, problem-solving approach, and impact on user experience and business objectives. Ensure case studies clearly articulate the problem, your process, solutions, and outcomes.

• Prepare Your Presentation: Practice walking through your portfolio case studies concisely, focusing on your role, design process, decision-making rationale, and measurable results. Be ready to answer in-depth questions about your work.

• Research Celanese & Chemille®: Understand Celanese's business, its position in the materials industry, and the specific goals and challenges of the Chemille® platform. This will enable you to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.