Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Bridgeton, MO, United States

Job Type: Full-Time

Category: Retail Operations / Sales Operations

Date Posted: 2026-09-03

Experience Level: Entry-Level / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers on the sales floor, offering initial design consultations and support for their home improvement projects.

• Conduct detailed design appointments to guide customers through product selection for tile, wood, stone, and related accessories, ensuring alignment with their aesthetic and functional needs.

• Drive sales by effectively managing customer projects from initial inquiry through to installation, fostering strong client relationships and developing a loyal customer base.

• Collaborate closely with store leadership and teams to champion company initiatives, best practices, and sales goals, contributing to overall store performance and operational efficiency.

• Utilize and manage design-specific applications and tools, including Salesforce, to track customer interactions, manage project pipelines, and ensure seamless service delivery.

📝 Enhancement Note: This role is positioned as an entry-level design and sales position within a retail environment, focusing on customer interaction and product sales. While the title is "Design Consultant," it leans heavily into retail sales and customer service with a design component, rather than a pure operations or strategic revenue/sales operations role. The emphasis is on driving in-store sales and customer project management at the individual contributor level.

📈 Primary Responsibilities

• Engage proactively with customers on the sales floor, providing a welcoming and informative introduction to Floor & Decor's design services and product offerings.

• Schedule and conduct personalized design appointments, delving into customer requirements for tile, wood, stone, and accessory products, considering color, texture, pattern, and design preferences.

• Offer expert advice and design solutions for both residential and commercial projects, working with homeowners, interior designers, and builders.

• Develop and sell comprehensive, functional, and aesthetically pleasing design solutions that meet customer expectations and project scopes.

• Manage multiple customer projects concurrently from initial contact through to final installation, ensuring high accuracy, timely execution, and consistent, clear communication with all stakeholders.

• Partner effectively with store leadership and employees to ensure smooth project progression, achieve sales targets, and uphold company standards.

• Champion company initiatives and sales strategies by modeling best practices and coaching store associates on design consultation and sales techniques.

• Master and consistently utilize company-specific design applications such as Salesforce, the Online Design Appointment Scheduler, and MyProject for effective project and client management.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer sales, project management at the client level, and internal collaboration. The emphasis on "managing multiple, simultaneous customer projects" and "consistent and concise communication" points to a need for strong organizational and client communication skills, core to effective sales and customer-facing operations.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• A minimum of 1 year of retail or customer service experience is essential.

• Internal candidates with at least 6 months of tenure at Floor & Decor may be considered. Required Skills:

• Customer Engagement: Proven ability to engage customers effectively on the sales floor and build rapport.

• Sales Acumen: Aptitude for understanding customer needs and translating them into product solutions, with a focus on driving sales.

• Design Consultation: Basic understanding of design principles and ability to guide customers through product selection for flooring and related materials.

• Project Management: Capability to manage multiple customer projects simultaneously, from initial contact to installation, with attention to detail and follow-through.

• Mathematical Skills: Proficiency in basic mathematical calculations for sales transactions and project estimations.

• Computer Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and general computer operations.

• Communication Skills: Strong verbal and written communication skills for effective customer interaction and internal collaboration.

• Self-Motivation & Multi-tasking: Ability to work independently, manage time effectively, and handle multiple tasks in a fast-paced retail environment.

Preferred Skills:

• CRM Software: Experience with Salesforce or similar CRM platforms for client and project tracking.

• Clientele Development: Demonstrated ability to build and maintain a customer base through networking and referrals.

• Product Knowledge: Familiarity with tile, wood, and stone products, including their properties and applications.

• Salesforce Proficiency: Specific experience using Salesforce for sales processes, lead management, and customer relationship management.

📝 Enhancement Note: The qualifications emphasize foundational customer service and sales skills, with a clear preference for candidates who have experience with CRM tools like Salesforce, indicating a structured approach to sales and client management within the organization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Project Examples: Showcase a minimum of 2-3 detailed customer projects managed from initial consultation through to successful installation, highlighting the customer's needs, your proposed solutions, and the final outcome.

• Design Solution Presentation: Include visual examples of design boards or mood boards created for past projects, demonstrating your ability to translate customer requirements into cohesive design concepts.

• Sales Process Documentation: Provide evidence of your approach to managing a sales pipeline, including lead qualification, needs assessment, proposal generation, and closing techniques.

• Client Communication Samples: Present examples of professional client communications (e.g., email templates, follow-up summaries) that demonstrate clarity, timeliness, and a customer-centric approach.

Process Documentation:

• Client Consultation Workflow: Outline your typical process for conducting a design consultation, from initial customer greeting to product selection and appointment scheduling.

• Project Management Flow: Detail your system for tracking project progress, managing timelines, coordinating with installation teams (if applicable), and ensuring customer satisfaction post-installation.

• CRM Utilization Strategy: Describe how you would leverage Salesforce or similar CRM tools to manage client relationships, log sales activities, and track project status effectively.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested in the raw job description, a "Design Consultant" role implies a need to demonstrate past successes. The above requirements are inferred based on the responsibilities, emphasizing client management, sales process, and the use of CRM tools, which are critical for operations and sales roles. Candidates should prepare to discuss their approach to managing client projects and sales cycles.

💵 Compensation & Benefits

Salary Range: $15.10 per hour (minimum base pay).

Explanation of Range: The stated minimum base pay is $15.10 per hour. Actual starting pay will be determined based on the candidate's experience level and qualifications, potentially exceeding this minimum. This role also includes bonus opportunities, suggesting a variable compensation component tied to performance.

Benefits:

• Performance-Based Rewards: Bonus opportunities and career advancement opportunities are highlighted as key rewards.

• Financial Wellness: Comprehensive programs include a 401k with company match, Employee Stock Purchase Plan, and a Referral Bonus Program.

• Health & Wellness: A suite of insurance plans is available, including Medical, Dental, and Vision insurance, along with Life insurance, subject to eligibility criteria.

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays, plus a personal holiday for additional flexibility.

  • Paid Volunteer Time Off, which begins on Day 1 of employment. Working Hours: 40 hours per week, full-time. The store operates extended hours, Monday-Friday (7:00 AM - 8:00 PM), Saturday (8:00 AM - 7:00 PM), and Sunday (10:00 AM - 6:00 PM). Specific shift schedules will be determined by store management, requiring flexibility to cover operational needs within these hours.

📝 Enhancement Note: The salary is provided as an hourly minimum. The inclusion of bonus opportunities suggests that total compensation can exceed the base hourly rate, which is common in retail sales roles. The benefits package is robust and standard for a full-time retail position, with a strong emphasis on financial well-being and work-life balance initiatives.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials Retail / Home Improvement. Floor & Decor specializes in hard surface flooring, offering a wide selection of tile, wood, stone, and related accessories.

Company Size: Large (likely hundreds or thousands of employees across numerous locations, given the scale of a national retailer). This implies a structured corporate environment with established processes and career paths.

Founded: Founded in 2000, Floor & Decor has grown rapidly into a significant player in the home improvement retail sector, suggesting a culture of growth, innovation, and customer focus.

Team Structure:

• Sales Floor Focus: The Design Consultant operates as part of the store's sales team, directly interacting with customers.

• Reporting: Likely reports to a Store Manager, Assistant Store Manager, or a dedicated Sales Manager overseeing design services.

• Cross-functional Collaboration: Works closely with other store associates (e.g., sales associates, warehouse staff, installation coordinators) to ensure a seamless customer experience from sale to installation. Collaboration with store leadership is key for achieving sales targets and operational goals.

Methodology:

• Customer-Centric Sales: Emphasis on understanding customer needs and providing tailored design solutions and product recommendations.

• Process-Driven Operations: Utilization of standardized sales processes, CRM tools (like Salesforce), and project management workflows to ensure efficiency and consistency across all customer interactions.

• Performance Metrics: Focus on achieving sales goals, customer satisfaction scores, and potentially client retention rates.

Company Website: Floor & Decor Website (Note: The provided URL was for an outlet, the general company website is more appropriate here).

📝 Enhancement Note: The company's focus on hard surface flooring and its rapid growth suggest a dynamic retail environment. The "Design Consultant" role is a customer-facing position integral to the sales process, requiring collaboration with various store functions to deliver on customer projects.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail sales and operations spectrum. It serves as a foundational role for individuals interested in design, sales, and customer project management within a large retail organization.

Reporting Structure: Typically reports to a Store Manager or a Sales Manager, indicating a direct line of supervision within the store's operational hierarchy.

Operations Impact: The Design Consultant directly impacts store revenue by driving sales of flooring and related products. They are crucial in translating customer needs into profitable sales transactions and ensuring customer satisfaction, which influences repeat business and store reputation. Effective project management by the consultant contributes to operational efficiency by minimizing errors and ensuring timely project completion.

Growth Opportunities:

• Sales Specialization: Advancement into senior sales consultant roles, key holder positions, or specialized sales roles (e.g., commercial sales).

• Management Track: Progression into Assistant Store Manager or Store Manager roles, requiring broader operational and leadership skills.

• Design Services Expansion: Potential to move into more advanced design roles or lead design teams as the company expands its design service offerings.

• Cross-Departmental Moves: Opportunities to move into other operational areas within the store or corporate office, leveraging acquired retail and customer service experience.

📝 Enhancement Note: This role is a clear entry point into a retail career with a focus on sales and customer project management. The growth opportunities are well-defined within the retail hierarchy, offering pathways into sales leadership and broader store management.

🌐 Work Environment

Office Type: Primarily a retail store environment, including a showroom/design area and a warehouse/stockroom. The role involves significant time spent on the sales floor and in customer-facing design consultations.

Office Location(s): Bridgeton, MO. The store environment is a high-traffic retail space designed to showcase a wide range of flooring products.

Workspace Context:

• Showroom Interaction: The workspace is the retail showroom, requiring constant engagement with customers and product displays.

• Design Tools & Technology: Access to design applications (e.g., Salesforce, proprietary schedulers), product samples, and potentially design software or tools to assist customers.

• Team Interaction: Frequent collaboration with fellow sales associates, management, and warehouse personnel to fulfill customer orders and manage project logistics.

Work Schedule: Full-time, 40 hours per week. Schedules will vary and require flexibility to cover store operating hours, including evenings and weekends, to meet customer demand and operational needs. This dynamic schedule requires adaptability and good time management.

📝 Enhancement Note: The work environment is a busy retail setting. The role requires adaptability to customer flow and a willingness to work varied shifts to ensure consistent customer service and sales support during all operating hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an HR screening or an online assessment to gauge basic qualifications and fit.

• In-Store Interview: Expect one or more interviews with store management (e.g., Store Manager, Sales Manager). This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, and sales aptitude.

• Scenario-Based Questions: Be prepared for hypothetical scenarios related to customer interactions, design challenges, and sales objections.

• Product/Design Assessment: While not explicitly stated, a demonstration of product knowledge or a basic design consultation exercise might be included.

• Cultural Fit Assessment: Evaluation of your alignment with Floor & Decor's customer-centric and team-oriented culture.

Portfolio Review Tips:

• Focus on Customer Impact: If you have relevant projects, emphasize how your design solutions and sales efforts directly benefited the customer (e.g., saved time, met budget, achieved desired aesthetic).

• Highlight Sales Process: Showcase your ability to manage a sales cycle, from initial lead generation and needs assessment to closing the sale and ensuring post-sale satisfaction.

• Demonstrate CRM Proficiency: If you have experience with Salesforce or similar tools, be ready to discuss how you used them to manage client relationships, track leads, and monitor project progress.

• Quantify Achievements: Whenever possible, use numbers and data to illustrate your successes (e.g., "Increased average sale value by X%", "Managed Y concurrent projects per week").

• Tailor to Retail: Frame your experience in the context of a retail sales environment, emphasizing customer interaction, problem-solving on the spot, and driving in-store sales.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common customer service issues, complaints, and requests in a retail setting.

• Sales Pitch Practice: Prepare to articulate the value proposition of Floor & Decor's products and design services.

• Product Knowledge Application: Be ready to discuss your approach to learning and applying product knowledge to customer needs.

• Teamwork Examples: Prepare to share examples of how you collaborate effectively with colleagues in a team environment.

📝 Enhancement Note: While a formal portfolio may not be a strict requirement for this entry-level role, candidates are strongly advised to prepare examples and talking points that demonstrate their customer service, sales, and project management capabilities, particularly those related to client interactions and sales processes.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Essential for managing customer relationships, tracking leads, logging sales activities, and monitoring project pipelines. Proficiency in Salesforce is highly valued.

• Microsoft Office Suite: Basic proficiency in Word for documentation, Excel for data handling (e.g., simple calculations, tracking), and Outlook for communication is expected.

Analytics & Reporting:

• Proprietary Online Design Appointment Scheduler: Used for booking customer appointments, indicating a system for managing service scheduling.

• MyProject Tool: Likely a project management or internal tracking tool for managing customer projects and their lifecycle within the store.

CRM & Automation:

• Salesforce: Serves as the primary CRM tool.

• Internal Communication Tools: Email, potentially internal messaging platforms for team coordination.

📝 Enhancement Note: The explicit mention of Salesforce and proprietary tools indicates a structured operational approach within Floor & Decor. Candidates with prior experience in these systems will have a significant advantage, as they will be expected to quickly become proficient in their use for daily tasks.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing exceptional service, understanding customer needs, and delivering solutions that exceed expectations.

• Integrity & Respect: Upholding ethical standards in all dealings with customers, colleagues, and the company.

• Teamwork & Collaboration: Fostering a supportive environment where associates work together to achieve common goals and share best practices.

• Passion for Home Improvement: A genuine interest in design and home renovation products, enabling consultants to connect with customers on a deeper level.

• Drive for Results: A commitment to achieving sales targets and contributing to the store's overall success.

Collaboration Style:

• Customer-Centric Teamwork: Associates are expected to support each other in serving customers, sharing product knowledge, and assisting with project fulfillment.

• Open Communication: Encouraging clear and honest communication between associates and management to resolve issues and improve processes.

• Shared Goal Orientation: Working collaboratively towards store-wide objectives, such as sales targets and customer satisfaction scores.

📝 Enhancement Note: The culture appears to be strongly focused on customer service and sales performance, underpinned by teamwork and integrity. Expect a fast-paced, customer-driven environment where collaboration is key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• High Customer Volume: Managing a steady stream of walk-in customers and appointments during peak retail hours requires efficient time management and prioritization.

• Product Complexity: Learning and retaining knowledge about a vast range of flooring products, their applications, and design compatibility can be challenging.

• Sales Pressure: Meeting individual and store sales targets in a competitive retail landscape.

• Balancing Multiple Projects: Effectively juggling several customer projects simultaneously, ensuring each receives adequate attention and timely follow-up.

Learning & Development Opportunities:

• Product Training: Comprehensive training on Floor & Decor's extensive product lines, including materials, installation methods, and design trends.

• Sales & Design Skills Development: Opportunities to refine sales techniques, customer consultation abilities, and design application skills.

• Career Advancement Programs: Structured pathways for growth into senior sales roles, management positions, or specialized functions within the company.

• Mentorship: Potential to learn from experienced sales managers and senior consultants within the store.

📝 Enhancement Note: The role presents opportunities for individuals eager to develop sales and design skills in a hands-on retail setting. The challenges are typical of a customer-facing sales role, offering significant learning experiences for those looking to build a career in retail operations and sales.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you handle a customer who is unsure about their design choices?"

• Sales Approach: "What is your approach to selling a high-value product like flooring?" or "How do you build rapport with a new customer?"

• Problem-Solving: "Imagine a customer's order is delayed. What steps would you take?" or "How would you manage if you had multiple customers waiting for your attention simultaneously?"

• Product Knowledge Application: "How would you recommend flooring for a high-traffic family room?" (Be prepared to discuss basic material properties).

Company & Culture Questions:

• Motivation: "Why are you interested in Floor & Decor and this Design Consultant role?"

• Teamwork: "Describe your experience working in a team environment."

• Company Values: "What does excellent customer service mean to you?"

• Adaptability: "How do you handle working in a fast-paced environment with changing priorities?"

Portfolio Presentation Strategy:

• STAR Method: For behavioral questions, use the Situation, Task, Action, Result (STAR) method to structure your answers, especially when discussing past projects or customer interactions.

• Highlight Sales Cycle: Clearly articulate your role in each stage of a sales process, from initial engagement to closing and follow-up.

• Showcase Problem-Solving: Provide concrete examples of how you've overcome challenges in customer service or sales scenarios.

• Emphasize CRM Use: If you have Salesforce experience, be ready to explain how you leveraged it to enhance customer relationships and manage sales activities.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service orientation, basic sales aptitude, problem-solving skills, and an understanding of retail operations. Be ready to discuss your experience in a structured manner, using specific examples.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the Floor & Decor careers portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and familiarity with design or home improvement products. Quantify your accomplishments whenever possible.

• Prepare for Behavioral Questions: Rehearse answers using the STAR method for common questions related to customer service, sales, problem-solving, and teamwork.

• Research Floor & Decor: Familiarize yourself with the company's product offerings, target customer base, and brand values to demonstrate genuine interest.

• Practice Design Consultation: Consider how you would approach a basic design consultation for flooring, thinking about customer needs, budget, and style preferences.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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