Custom Framer Part-Time $15.25/hr

📍 Job Overview

Job Title: Custom Framer (Part-Time)

Company: Michaels Stores

Location: Westminster, Colorado, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 12, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build relationships through personalized custom framing solutions, directly impacting sales performance.

• Execute high-quality custom framing production with a focus on adherence to Standard Operating Procedures (SOPs) and timely order completion.

• Maintain store presentation standards, including the ready-made frame department, SISO, and directed replenishment, to ensure an optimal shopping environment.

• Provide exceptional customer service by assisting customers in locating products, offering solutions, and managing the checkout process efficiently.

• Contribute to overall store operations, including truck unloading, stocking, and supporting omni-channel processes, ensuring a safe and efficient workflow.

📝 Enhancement Note: This role is a specialized retail position focused on custom framing, requiring a blend of customer interaction, sales acumen, and hands-on production skills in a physical retail environment. The part-time nature suggests flexibility in scheduling, but also a need for efficient task management during shifts.

📈 Primary Responsibilities

• Cultivate customer relationships by leveraging the "Elevated ABC Deliver" approach to understand needs and design memorable custom framing solutions, driving sales and production goals.

• Ensure all custom framing orders are completed with exceptional quality and within the established delivery timelines, meeting customer expectations and company standards.

• Actively manage and maintain the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes to optimize stock availability and visual appeal.

• Deliver friendly and proactive customer service by acknowledging customers, assisting with product location, providing tailored solutions, and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations, and upholding company policies and standards.

• Support company-wide shrink and safety programs by following established protocols and actively participating in loss prevention and maintaining a safe working environment.

• Interact positively and respectfully with colleagues and customers, remaining composed and professional in challenging situations, and embodying the organization’s vision and values.

• Participate diligently in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget constraints.

• Operate the cash register accurately and execute all cash handling procedures to company standards, ensuring secure and precise financial transactions.

• Assist customers by acknowledging their presence, helping them find desired products, and providing effective solutions to their needs.

• Support and execute omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on customer engagement ("Elevated ABC Deliver"), quality production, visual merchandising, and adherence to operational procedures, typical for a customer-facing role with production responsibilities in a retail setting.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role or production environment is preferred, with specific skills in basic computer and measuring.

Required Skills:

• Basic computer skills for POS operations and potential system navigation.

• Fundamental measuring skills for accurate custom framing.

• Proficiency in operating framing equipment and using a glass cutter.

• Ability to stand for extended periods and perform physical tasks like lifting heavy boxes.

• Basic cash handling and register operation.

Preferred Skills:

• Previous retail experience, demonstrating an understanding of store operations and customer interaction.

• Experience in selling products or services, indicating a proven ability to influence purchasing decisions and meet sales targets.

• Familiarity with custom framing processes or art display principles.

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and customer interaction capabilities, with a preference for prior retail or sales experience. The emphasis on "basic" skills suggests this is an entry-level friendly position, but the ability to learn and operate specialized equipment is key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are expected to demonstrate their ability to execute processes accurately and efficiently. This could be showcased through examples of past work (if applicable, e.g., personal projects), detailed explanations of how they would approach framing challenges, or through performance in assessment exercises.

• Evidence of attention to detail in measurements, material selection, and final product quality.

• Understanding of workflow management for custom orders, from consultation to completion.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them to ensure consistency and quality in custom framing.

• Ability to articulate how they would manage the framing production workflow, from initial customer consultation and design to final assembly and quality assurance.

• Understanding of inventory management principles for ready-made frames and framing supplies.

📝 Enhancement Note: For a role like this, a "portfolio" is less about formal documents and more about demonstrating practical skills and understanding of operational processes through discussion and potentially practical assessments during the interview. The emphasis is on adherence to SOPs and efficient workflow management.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour. This range reflects entry-level to slightly experienced part-time custom framing roles in the Westminster, Colorado area, considering the current retail market and the specified pay rate.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time schedule, with the potential for nights, weekends, and early mornings. While specific hours are not detailed, part-time roles often range from 15-30 hours per week, with flexibility dependent on business needs and employee availability.

📝 Enhancement Note: The salary range is clearly defined. The benefits package, especially for part-time employees, is quite comprehensive for a retail position, including health insurance and tuition assistance, which are significant draws. The mention of "40" in ai_working_hours might be a default value and likely refers to a full-time equivalent rather than the typical part-time hours for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading arts and crafts retailer in North America, serving a broad customer base interested in creative pursuits, DIY projects, and home décor.

Company Size: Large Enterprise (Over 1,000 employees, likely tens of thousands globally, with over 1,300 stores). This size implies structured corporate processes, established training programs, and diverse career paths.

Founded: 1973. With a long history, Michaels has established brand recognition and a mature operational framework.

Team Structure:

• The role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Department Specialist).

• Collaboration is expected with fellow sales associates, department specialists (like Custom Framing), and management.

Methodology:

• Emphasis on customer-centric sales and service ("Elevated ABC Deliver").

• Data-driven approach to merchandising and inventory management (SISO, Directed Replenishment).

• Standardized operational procedures (SOPs) for consistency and compliance.

• Focus on creating a positive and inclusive environment for both employees and customers.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail chain. The culture emphasizes customer service, creativity, and adherence to operational standards. The size of the company suggests opportunities for internal advancement and structured training.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level to early-career stage within retail operations, specifically focused on a specialized department (Custom Framing). It's a hands-on position requiring direct customer interaction and production skills.

Reporting Structure: The Custom Framer typically reports to the Store Manager or an Assistant Manager responsible for the framing department or overall store operations.

Operations Impact: The Custom Framer directly impacts store revenue through sales of custom framing services and indirectly through maintaining store presentation, customer satisfaction, and efficient operations. Their ability to create quality products and build customer loyalty contributes to repeat business and positive brand perception.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, material knowledge, and sales consultation, potentially becoming a lead framer or department expert.

• Cross-Training: Gain experience in other store departments (e.g., visual merchandising, inventory management, customer service) to broaden retail skill sets.

• Leadership Potential: Progress into supervisory roles such as Key Holder, Assistant Manager, or Store Manager by demonstrating leadership, operational proficiency, and strong customer service skills.

• Specialization: Further specialization within Michaels, potentially moving into corporate roles related to visual merchandising, training, or product development if applicable.

📝 Enhancement Note: This role serves as a foundational stepping stone within Michaels' retail operations. Growth opportunities are clearly tied to developing specialized skills, demonstrating leadership, and broadening operational knowledge within the retail environment.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing area within the store.

Office Location(s): Westminster, Colorado, specifically at 10450 Town Center Dr, Ste 400. This is a typical retail mall or shopping center location.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with the public in a controlled retail setting.

• The framing shop area contains specialized equipment like glass cutters and a heat press, requiring careful operation and adherence to safety protocols.

• Stock rooms may not be climate-controlled, and some outdoor work might be involved (e.g., retrieving carts, unloading trucks).

• Operations are significantly influenced by customer traffic, seasonal demand for framing, and store-wide operational initiatives.

Work Schedule: Part-time, including nights, weekends, and early mornings. This schedule is typical for retail roles and requires flexibility from the employee to cover operational needs across different times of the day and week.

📝 Enhancement Note: The work environment is dynamic, customer-focused, and involves both customer interaction spaces and production areas with specific equipment and potential environmental variations (e.g., stockroom temperatures). Flexibility in scheduling is a key aspect.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview, likely with the Store Manager or Department Manager. This will focus on customer service skills, problem-solving abilities, understanding of the role's responsibilities, and cultural fit.

• Practical Assessment (Potential): Candidates might be asked to demonstrate basic measuring skills, explain how they would handle a customer service scenario, or discuss their approach to a framing task.

• Background Check: Standard for retail positions.

Portfolio Review Tips:

• While no formal portfolio is specified, be prepared to discuss relevant experiences.

• If you have personal projects involving framing or crafting, be ready to describe them and highlight your attention to detail and creative problem-solving.

• Have specific examples of excellent customer service you've provided or challenging customer situations you've successfully resolved.

Challenge Preparation:

• Prepare to answer behavioral questions using the STAR method (Situation, Task, Action, Result) for experiences related to customer service, teamwork, problem-solving, and handling pressure.

• Think about how you would approach a customer who is unsure about framing options or has a complex framing request.

• Be ready to discuss your understanding of basic retail operations, such as merchandising, inventory, and cash handling.

📝 Enhancement Note: The interview process is likely standard for retail, focusing on behavioral and situational questions to assess customer service aptitude and operational understanding. Preparation should emphasize practical examples and a clear understanding of the role's core functions.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard equipment for custom framing, including mat cutters, frame saws, assembly tools, and potentially mounting presses.

• Glass Cutter: Essential tool for precise glass cutting.

• Heat Press: Used for specific framing applications, such as heat-sealing or mounting.

• Point of Sale (POS) System: For processing transactions, order entry, and customer management.

Analytics & Reporting:

• Basic reporting capabilities through the POS system for sales and transaction data.

CRM & Automation:

• Customer Relationship Management (CRM) functionality is likely integrated into the POS system for tracking customer orders and preferences.

• Basic automation in inventory replenishment processes (Directed Replenishment).

📝 Enhancement Note: The technology stack is primarily focused on direct operational tools for framing production and customer transaction processing, rather than complex enterprise software. Proficiency with basic computer skills and specialized framing tools is essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters a culture that celebrates creativity and encourages employees to share their passion for arts and crafts.

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount. This includes building relationships and providing tailored solutions.

• Teamwork & Respect: Promoting a collaborative environment where individuals treat each other with respect and work together to achieve store goals.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking responsibility for one's actions and contributions.

• Efficiency & Quality: Striving for operational excellence through adherence to SOPs, efficient workflow management, and a commitment to high-quality product delivery.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different departments and tasks to ensure smooth store operations.

• Open Communication: Encouraging feedback and open dialogue to resolve issues and improve processes.

• Customer-Centric Problem Solving: Collaborating to find the best solutions for customer needs, especially for custom framing projects.

📝 Enhancement Note: The culture at Michaels is built around creativity, customer service, and teamwork. Employees are expected to be collaborative, respectful, and committed to delivering quality products and experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time between creating custom frames and assisting walk-in customers requires strong multitasking and prioritization skills.

• Handling Diverse Customer Needs: Meeting the unique requirements and expectations of a wide range of customers for custom framing projects.

• Maintaining Quality Standards: Consistently producing high-quality framing work while working at a pace that meets business demands.

• Adapting to New Products/Processes: Staying updated with new framing materials, techniques, and operational procedures introduced by the company.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales consultation.

• Product Knowledge: Deepening understanding of various framing materials, matting options, glass types, and preservation techniques.

• Sales Skills Development: Enhancing consultative selling skills to better assist customers in choosing framing solutions.

• Operational Proficiency: Gaining experience in broader retail operations, such as inventory management, visual merchandising, and POS system utilization.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and customer service expertise within a structured retail environment. The challenges are typical for a hands-on retail role with production elements.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to customer service, using examples of how you've helped customers find solutions or resolved difficult situations.

• Anticipate questions about your experience with measuring, attention to detail, and your ability to follow instructions and procedures (SOPs).

• Think about how you would handle a situation where a customer is indecisive about framing choices or has a specific budget constraint.

Company & Culture Questions:

• Research Michaels' mission, values, and its position in the arts and crafts market.

• Be ready to explain why you are interested in working for Michaels and specifically in a custom framing role.

• Consider how your personal values align with Michaels' stated values (e.g., creativity, customer focus, teamwork).

Portfolio Presentation Strategy:

• Focus on tangible skills: Highlight your measuring accuracy, ability to operate tools safely, and attention to detail in any past craft or production work.

• Customer Service Stories: Prepare specific anecdotes about how you've gone above and beyond for customers.

• Problem-Solving Scenarios: Be ready to walk through how you'd approach a complex framing request or a customer complaint.

• Enthusiasm for Creativity: Convey your passion for arts, crafts, and helping customers bring their creative visions to life.

📝 Enhancement Note: Preparation should focus on demonstrating customer service excellence, practical skills, a willingness to learn, and a good cultural fit with Michaels' creative and customer-centric environment.

📌 Application Steps

To apply for this Custom Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, crafting, or detail-oriented work. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Maintained Z department standards").

• Portfolio Preparation (Verbal): Be ready to discuss specific examples of your attention to detail, problem-solving skills, and customer service successes. If you have personal craft projects, prepare to describe them and your process.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples (STAR method) related to customer interaction, teamwork, and task completion.

• Company Research: Familiarize yourself with Michaels' products, services, and brand values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.