Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Rego Park, New York, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-14

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized design consultations for custom framing solutions.

• Drive sales and production targets by effectively recommending and selling framing products and services.

• Ensure operational excellence through adherence to Standard Operating Procedures (SOPs) and maintaining store standards.

• Contribute to a positive customer shopping experience by ensuring a safe, clean, and well-merchandised environment.

• Execute essential retail functions including cash handling, inventory management, and assisting with omni-channel processes.

📝 Enhancement Note: This role is positioned within a retail operations framework, emphasizing direct customer interaction, sales performance, and operational adherence. The "Custom Framer" title indicates a specialized function within the broader retail environment, requiring specific product knowledge and customer engagement skills beyond general sales.

📈 Primary Responsibilities

• Engage customers using the "Elevated ABC Deliver" methodology to build rapport and understand their custom framing needs, ultimately driving sales and production.

• Accurately complete custom framing orders, ensuring high standards of quality and timely delivery to meet customer expectations.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales in Store Out) and Directed Replenishment processes.

• Provide exceptional customer service by proactively assisting shoppers, locating products, and offering solutions to enhance their retail experience.

• Uphold all Standard Operating Procedures (SOPs) and company programs, ensuring compliance with policies and operational guidelines.

• Actively participate in and support shrink reduction and safety programs to maintain a secure and accident-free work environment.

• Foster a positive and respectful workplace by interacting acceptingly with colleagues, remaining positive in challenging situations, and embodying the organization's vision and values.

• Participate efficiently in truck unloading and stocking processes, adhering to established truck standards and budget constraints.

• Accurately operate the cash register and execute all cash handling procedures according to company standards.

• Acknowledge all customers promptly, assist them in locating merchandise, and provide tailored solutions to their needs.

• Support and execute omni-channel processes, ensuring a seamless experience for customers utilizing multiple service channels.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, operational execution, and team collaboration. The emphasis on "Elevated ABC Deliver" suggests a specific sales training program for building customer relationships and driving sales through consultative selling.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; specific certifications in art or design are a plus but not required.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment. Experience in sales or consultative selling is highly advantageous.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential online order management.

• Fundamental measuring skills for accurate order specification and production.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a focus on building rapport and providing solutions.

• Competency in cash handling and operating a cash register with accuracy.

• Understanding of visual merchandising principles to maintain an appealing store environment.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Effective communication skills for interacting with customers and team members.

• Basic problem-solving abilities to address customer needs and operational issues.

• Physical stamina to stand for extended periods, lift heavy items, and perform repetitive tasks. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling environments.

• Experience selling products and/or services directly to customers, demonstrating persuasive abilities.

• Familiarity with custom framing processes and materials.

• Basic knowledge of art, design principles, or home décor trends.

• Experience with inventory management or stock replenishment.

• Familiarity with omni-channel retail operations.

📝 Enhancement Note: The requirements emphasize foundational skills necessary for a retail environment, with a specific focus on the technical aspects of custom framing. The preferred skills indicate a desire for candidates who can immediately contribute to sales performance and possess a customer-centric mindset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume that demonstrate:
  • Customer Interaction Examples: Instances where you successfully built rapport, understood needs, and provided solutions, particularly in a sales or service context.
  • Problem-Solving Scenarios: Examples of how you addressed customer issues or operational challenges effectively.
  • Process Adherence: Demonstrations of following instructions or procedures accurately, especially in tasks involving measurements or equipment operation.
  • Sales Contributions: Any quantifiable achievements in sales or meeting targets.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, such as:
  • Workflow Adherence: Understanding the importance of following the step-by-step process for custom framing orders, from consultation to completion.
  • Quality Control: Demonstrating an awareness of quality standards in production and presentation.
  • Operational Procedures: Familiarity with standard retail procedures like opening/closing, cash handling, and stock management.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is less common. The emphasis shifts to demonstrating relevant skills and experiences through resume content and interview discussions, focusing on customer engagement, problem-solving, and adherence to established operational workflows.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

Explanation of Range: This range is based on the provided total base pay information and reflects entry-level to slightly experienced roles within the retail sector in the Rego Park, NY area. Factors influencing placement within this range include prior relevant experience, demonstrated skills, and performance during the interview process.

Benefits:

• 401(k) with employer match: Financial planning support for long-term savings.

• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related issues.

• Medical coverage: Health insurance options to support well-being.

• Dental coverage: Dental insurance for oral health needs.

• Vision coverage: Vision insurance for eye care.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter benefits: Assistance with transportation costs to and from work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for employees growing their families through adoption.

• Voluntary insurance options: Additional insurance coverage for life, disability, etc., as elected.

• Employee discounts: Significant discounts on Michaels products and services, fostering a connection with the brand.

• Potential for overtime compensation: In accordance with state and local laws, providing opportunities for increased earnings.

Working Hours: Part-time employment. Specific hours may vary based on store needs, including nights, weekends, and early mornings. The role may involve up to 40 hours per week, depending on scheduling and operational demands.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in the New York metropolitan area. The comprehensive benefits package, particularly the 401(k) match, tuition assistance, and adoption assistance, offers significant value for part-time employees, indicating a commitment to team member well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, with a strong focus on DIY projects, creative supplies, and custom framing.

Company Size: Large enterprise (over 1,300 stores in North America). This size implies established operational processes, structured training programs, and opportunities for advancement within a large network.

Founded: 1973. With decades of experience, Michaels has a deep understanding of its market and customer base, fostering a culture that values creativity, community, and customer engagement.

Team Structure:

• Store-Level Operations: The Custom Framer will be part of a store team that typically includes a Store Manager, Assistant Store Managers, Team Leads, and other Associates.

• Reporting: Direct reporting is likely to a Department Manager or Assistant Store Manager responsible for the framing and custom services area.

• Cross-functional Collaboration: Collaboration will occur daily with fellow store associates across various departments (e.g., crafts, home décor, seasonal) to ensure a cohesive customer experience and efficient store operations.

Methodology:

• Customer-Centric Approach: The company prioritizes customer satisfaction through personalized service, product availability, and creating an inspiring shopping environment.

• Sales-Driven Operations: Emphasis on achieving sales targets through effective merchandising, promotional execution, and consultative selling techniques.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) ensures consistency, safety, and operational efficiency across all locations.

• Data-Informed Decisions: While this role is front-line, broader company strategies are informed by sales data, customer feedback, and market trends.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates with a structured, customer-focused retail model. The company culture likely emphasizes creativity, teamwork, and a commitment to providing excellent service and products. As a large retailer, there are established systems and processes that team members are expected to follow.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and customer service spectrum. It is foundational for individuals beginning their careers in retail, focusing on direct customer engagement, sales, and operational tasks.

Reporting Structure: The Custom Framer will report to store management, typically an Assistant Store Manager or a Department Manager overseeing the custom framing area. This structure provides direct supervision and guidance for skill development and performance management.

Operations Impact: The Custom Framer directly impacts store revenue through custom framing sales and contributing to overall store sales performance. Their role in customer relationship building and service excellence is crucial for customer retention and brand loyalty, positively influencing the store's operational efficiency and profitability.

Growth Opportunities:

• Skill Development: Opportunities to master custom framing techniques, advanced sales consultation, and product knowledge.

• Advancement within Store: Potential to progress to roles such as Department Lead, Assistant Store Manager, or Store Manager through demonstrated performance and leadership potential.

• Specialization: Further specialization within the custom framing department or cross-training in other store departments.

• Company-Wide Opportunities: Potential to move into corporate roles in merchandising, operations, or training, leveraging retail experience.

📝 Enhancement Note: This role serves as a stepping stone. Growth is primarily vertical within the store hierarchy or horizontal into other retail functions. The company's size suggests structured pathways for career progression for high-performing individuals.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels store location. This includes the main sales floor, customer service areas, and a dedicated custom framing shop.

Office Location(s): The specific location is Rego Park, Queens, NY. This is a busy retail area, likely with significant foot traffic.

Workspace Context:

• Customer Interaction Hub: The framing shop and sales floor are primary areas for direct customer engagement, requiring a friendly and approachable demeanor.

• Tools and Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially internal communication tools.

• Team Collaboration: Frequent interaction with fellow store associates for task coordination, customer assistance, and operational support. The workspace is dynamic, requiring adaptability to varying customer volumes and tasks.

• Climate Control: Public areas are climate-controlled; stock rooms may not be. Occasional outdoor work may be required for tasks like truck unloading.

Work Schedule: Part-time hours, including evenings, weekends, and early mornings. The schedule is dynamic and dependent on store operational needs, requiring flexibility from the team member.

📝 Enhancement Note: The work environment is typical of a large retail store – fast-paced, customer-centric, and requiring physical presence. The custom framing area involves specialized equipment and processes, necessitating careful attention to safety and quality.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to gauge basic qualifications and interest.

• In-Store Interview: This will likely involve meeting with the hiring manager (e.g., Store Manager or Assistant Manager). Expect questions focused on customer service philosophy, sales ability, problem-solving skills, and your understanding of the Custom Framer role.

• Practical Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation.

• Team Interaction: You might meet other team members to assess cultural fit and teamwork capabilities.

• Final Offer: Based on overall assessment of skills, experience, and cultural fit.

Portfolio Review Tips:

• Resume Focus: Since a formal portfolio isn't standard, ensure your resume clearly highlights:

  • Customer Service Achievements: Quantify successes where possible (e.g., "Increased customer satisfaction scores by X%").
  • Sales Experience: Detail any roles where you were responsible for sales targets or consultative selling.
  • Problem-Solving Examples: Use the STAR method (Situation, Task, Action, Result) to describe how you've handled challenging customer interactions or operational issues.
  • Technical Aptitude: Mention any experience with tools, equipment, or precise tasks.

• Storytelling: Be prepared to verbally "walk through" specific examples from your experience that align with the responsibilities of a Custom Framer, focusing on customer interaction and problem-solving.

• Company Alignment: Demonstrate an understanding of Michaels' brand and its focus on creativity and customer experience.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction scenario. Practice how you would greet a customer, inquire about their needs, and propose solutions for custom framing.

• Problem-Solving: Prepare to discuss a time you had to resolve a customer complaint or an operational issue. Focus on your thought process and the steps you took to achieve a positive outcome.

• Sales Approach: Think about how you would upsell or cross-sell framing services or related products, emphasizing the value to the customer.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing customer service, sales aptitude, and basic operational skills. Candidates should prepare to discuss specific examples of their experience and demonstrate their understanding of a customer-centric retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard industry tools including mat cutters, framing saws, staple guns, and potentially specialized machinery for glass cutting and assembly. Proficiency or willingness to learn is key.

• Heat Press: Used for specific framing applications or mounting processes.

• POS System: For processing transactions, managing customer orders, and potentially accessing product information. Familiarity with retail POS systems is beneficial.

Analytics & Reporting:

• Sales Tracking: Understanding how to monitor personal sales performance and contribute to store-level sales goals.

• Inventory Management Systems: Potentially used for tracking frame stock, mat boards, and other supplies. Basic understanding of inventory principles is helpful.

CRM & Automation:

• Customer Order Management: The POS system or a dedicated software may track custom framing orders, customer preferences, and order status.

• Internal Communication Tools: Company-specific platforms or standard tools for team communication, task assignment, and information sharing.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale and specialized framing equipment. While advanced software analytics are not central to this role, an understanding of how sales and inventory data are used at the store level is advantageous.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value at Michaels, encouraging a passion for crafting, art, and personal expression. This translates to a supportive environment for creative projects and customer inspiration.

• Customer Focus: Prioritizing customer needs, providing exceptional service, and building lasting relationships. Every interaction is an opportunity to enhance the customer's creative journey.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive and efficient work environment.

• Integrity & Respect: Upholding ethical standards in all dealings and treating everyone with respect, fostering an inclusive atmosphere.

• Excellence & Efficiency: Striving for high-quality work, adhering to processes, and seeking opportunities for continuous improvement in operational tasks.

Collaboration Style:

• Cross-functional Support: Associates are expected to assist customers and colleagues across different departments as needed, fostering a unified store experience.

• Open Communication: Encouraging clear and respectful communication to ensure smooth operations, effective problem-solving, and a positive team dynamic.

• Shared Goals: Working collectively towards store sales targets, operational efficiency, and customer satisfaction metrics.

• Feedback Culture: A willingness to both give and receive constructive feedback to improve individual performance and team effectiveness.

📝 Enhancement Note: Michaels likely cultivates a culture that blends a passion for creativity with the operational demands of a large retail business. Teamwork, customer-centricity, and a commitment to quality are probably central to their operational values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively engaging customers for custom framing sales while also managing walk-in traffic and other store operational duties.

• Technical Skill Acquisition: Quickly learning to operate framing equipment and mastering precise measurement and cutting techniques.

• Managing Customer Expectations: Meeting diverse customer needs and timelines for custom framing projects, which can sometimes be complex.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

Learning & Development Opportunities:

• Custom Framing Expertise: In-depth training on design principles, material selection, and advanced framing techniques.

• Sales and Customer Engagement: Developing consultative selling skills, negotiation, and relationship-building strategies.

• Retail Operations Proficiency: Gaining hands-on experience in inventory management, visual merchandising, POS operations, and loss prevention.

• Career Advancement: Potential pathways to leadership roles within the store, leveraging acquired skills and experience.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. Challenges are typical of customer-facing roles, requiring adaptability, problem-solving, and physical resilience.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find the perfect solution for their needs. What was your approach?" (Focus on consultative selling, active listening, and problem-solving).

• Sales Approach: "How would you approach a customer who is browsing the custom framing area but seems hesitant?" (Demonstrate initiative, product knowledge, and benefit-driven selling).

• Problem Solving: "Imagine a customer is unhappy with their custom framing order. How would you handle the situation?" (Emphasize empathy, active listening, and finding a resolution aligned with company policy).

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically as a Custom Framer?" (Connect your interest to creativity, art, customer service, and the brand).

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal." (Highlight collaboration, communication, and shared responsibility).

• Values Alignment: "How do you embody creativity and customer focus in your work?" (Relate your past experiences to Michaels' core values).

Portfolio Presentation Strategy:

• Resume as a Guide: Be prepared to elaborate on any relevant experience listed on your resume. Use the STAR method to structure your answers for behavioral questions.

• Hypothetical Scenarios: For questions about how you would handle specific situations (e.g., a difficult customer, a complex framing request), clearly outline your thought process and the steps you would take, referencing company procedures where applicable.

• Showcase Enthusiasm: Convey genuine interest in art, creativity, and helping customers bring their visions to life through custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales approach, problem-solving abilities, and alignment with Michaels' brand values. Be ready to provide concrete examples from your experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical aptitude with tools or precise tasks, and examples of problem-solving. Use keywords from the job description such as "custom framing," "customer service," "sales," and "retail operations."

• Prepare for Behavioral Questions: Review common interview questions related to customer interaction, sales scenarios, and teamwork. Practice using the STAR method to structure your responses with specific examples.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values. Understand their commitment to creativity and customer experience, and be ready to articulate why you are a good fit.

• Practice Role-Playing: If comfortable, practice potential customer interaction scenarios, focusing on greeting, needs assessment, and solution presentation for custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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