Copy of UX/UI Designer med AD-profil till Maverick

📍 Job Overview

Job Title: Service Designer (with AD Profile)

Company: Nexer Group (Maverick)

Location: Göteborg, Sweden

Job Type: Full-Time

Category: Service Design / Digital Services Consulting

Date Posted: 2026-06-26

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end service development initiatives, bridging user needs with business objectives in complex client engagements.

• Lead service design processes from initial insight gathering through to successful implementation and adoption.

• Collaborate with cross-functional teams and stakeholders to map current states, identify opportunities, and design impactful solutions.

• Facilitate workshops and drive strategic decision-making, leveraging a strong understanding of business strategy and user-centered methodologies.

• Operate within a consulting framework, delivering value to clients across diverse sectors like finance, automotive, and public administration.

📝 Enhancement Note: The raw job title is "Copy of UX/UI Designer med AD-profil till Maverick." However, the description clearly focuses on "Service Designer" roles and responsibilities, with a strong emphasis on user needs, business value, and end-to-end service development. The "AD-profil" likely refers to an Art Director profile, suggesting a need for strong visual conceptualization and strategic design leadership, which is integrated into the Service Design context. This role is positioned within Nexer's "Maverick" division, a full-service digital agency, indicating a client-facing, project-based consulting environment.

📈 Primary Responsibilities

• Lead the entire service design lifecycle, from user insight gathering and problem definition to concept development, prototyping, and implementation support.

• Conduct comprehensive user research, including interviews, surveys, and ethnographic studies, to deeply understand user needs, pain points, and behaviors.

• Develop detailed service blueprints, customer journey maps, and process flows to visualize current and future states of services.

• Design and facilitate engaging workshops and co-creation sessions with clients and internal teams to foster collaboration and drive innovation.

• Translate complex business requirements and user insights into clear, actionable service concepts and strategic recommendations.

• Develop prototypes and mock-ups to effectively communicate design solutions and gather feedback.

• Collaborate closely with UX/UI designers, developers, strategists, and business analysts to ensure seamless integration of service design principles into digital products and processes.

• Manage stakeholder relationships, build trust, and effectively communicate design rationale and project progress to diverse audiences, including executive leadership.

• Contribute to business development activities, including proposal writing and client presentations, showcasing service design expertise and value proposition.

• Stay abreast of industry trends, best practices, and emerging technologies in service design, CX, and digital innovation.

📝 Enhancement Note: The core responsibilities are derived from the detailed "Arbetsuppgifter" section, which outlines the day-to-day activities of a Service Designer in a consulting context. The emphasis on "driving service development from insight to implementation" and navigating "complex stakeholder landscapes" highlights the strategic and client-facing nature of this role. The mention of "automotive or other technically demanding industries" and "finance or public administration" provides crucial sector-specific context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation in design, human-computer interaction, business, or a related field is expected. The emphasis is on demonstrated experience and practical application of service design principles.

Experience: A minimum of ten years of documented experience in service design is a mandatory requirement, with a preference for experience within the automotive or other technically demanding industries. This extensive experience suggests a senior-level role requiring a high degree of autonomy and strategic impact.

Required Skills:

• Minimum 10 years of documented service design experience in the corporate or public sector.

• Proven experience in technically demanding industries such as automotive.

• Expertise in the full service design process, from insight discovery to implementation within complex ecosystems.

• Deep knowledge of user-centered methods, including customer insight work, service blueprinting, and customer journey mapping.

• Strong business acumen and the ability to link design insights to strategic business decisions.

• Demonstrated experience in consulting and client-facing engagements.

• Proficiency in designing and facilitating workshops, including at executive levels.

• Excellent command of both Swedish and English (written and spoken).

• Residence in or near Gothenburg, Sweden. Preferred Skills:

• Experience with traditional business development tools such as business modeling, business case development, and competitor/trend analysis.

• Strong business sense and understanding of business strategy, budgeting, timelines, and pricing.

📝 Enhancement Note: The "Ska-krav" (Must-have requirements) and "Meriterande" (Meritorious/Nice-to-have) sections directly translate into the required and preferred skills. The "Minst tio års dokumenterad erfarenhet" is a critical differentiator, indicating a senior-level position. The preference for specific industries and business development tools adds further depth.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end service design projects, detailing the problem statement, research methodologies, design process, and tangible outcomes.

• Present case studies that demonstrate how user insights were translated into impactful service improvements or new service offerings.

• Include examples of service blueprints, customer journey maps, user personas, and workshop outputs.

• Highlight experience in facilitating workshops and driving collaborative design processes.

• Demonstrate understanding of how service design contributes to business strategy and ROI. Process Documentation:

• Provide documentation of your approach to user research, including methods for gathering and synthesizing customer insights.

• Present examples of how you have mapped complex service ecosystems and identified areas for optimization.

• Showcase your experience with prototyping and iterative design processes.

• Illustrate your ability to manage projects from inception to delivery, including stakeholder communication and change management.

📝 Enhancement Note: While not explicitly stated as "Portfolio Requirements," the detailed "Arbetsuppgifter" and "Ska-krav" sections heavily imply the need for a robust portfolio that showcases practical application of service design principles, workshop facilitation, and client engagement. The candidate is expected to demonstrate a full-cycle approach to service design.

💵 Compensation & Benefits

Salary Range: Based on the extensive experience requirement (10+ years) and the senior consulting nature of this role in Gothenburg, Sweden, a competitive salary range is estimated.

• Estimated Range: SEK 700,000 - 1,000,000+ per year (gross)

• Explanation: This estimate considers the high level of expertise, the consulting environment, and the cost of living in Gothenburg. For senior-level service designers in Sweden, particularly those with specialized industry experience, salaries can command a significant premium. The exact figure will depend on the candidate's specific experience, negotiation skills, and the client project's scope.

Benefits:

• Opportunities for continuous professional development, including training and certifications.

• Access to mentorship programs to foster career growth.

• A creative and dynamic work environment fostering innovation and initiative.

• Engaged and knowledgeable colleagues with a strong sense of community.

• Attractive benefits package, including adherence to collective agreements.

• A people-focused culture within a privately owned company.

• Potential for remote work flexibility.

Working Hours: Full-time employment, with an estimated 40 hours per week. Flexibility is noted, with hybrid work arrangements and potential for remote work, though some client-site presence may be required.

📝 Enhancement Note: The salary range is an estimation based on industry benchmarks for senior-level service designers in Sweden. Benefits are directly extracted from the "Vi erbjuder" and "Hos oss får du" sections. The "working hours" are standard for full-time employment, with the "hybrid" work arrangement noted.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Services, Consulting, Technology Solutions. Nexer Group operates across various technology sectors, with Maverick specializing in digital services, strategy, creativity, and digital technology implementation.

Company Size: Nexer Group is a significant player with offices in multiple locations, including Stockholm, Gothenburg, Malmö, Bangalore, and Medellín. This indicates a medium to large-sized organization with a global reach.

Founded: Nexer Group's founding date is not specified, but its established presence across multiple countries suggests a mature and experienced organization.

Team Structure:

• The "Experience-team" within Maverick is composed of specialists in service design, business design, CX, UX & UI, accessibility, and innovation.

• This role will likely report to a lead within the Experience-team or a senior manager overseeing client engagements.

• Close collaboration is expected with UX/UI designers, developers, and strategists, both within Maverick and at client organizations. Methodology:

• Emphasizes a blend of strategy, creativity, and digital technology to drive organizational development.

• Focuses on user-centered design principles, translating complex business and customer needs into tangible solutions.

• Utilizes methods such as user research, service blueprinting, customer journey mapping, and prototyping.

• Operates in a consultative manner, working closely with clients to understand their challenges and co-create solutions.

Company Website: https://www.nexergroup.com/ (General Nexer Group), https://nexergroup.teamtailor.com (Careers Portal)

📝 Enhancement Note: Company context is synthesized from the "Om rollen," "Vi erbjuder," and "Maverick är Nexers..." sections. The focus is on Maverick's specialization within Nexer Group and the collaborative, innovation-driven environment expected in a digital services agency.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level position within the Service Design discipline, akin to a Principal Service Designer or Lead Service Designer in a consulting firm. It requires a high degree of autonomy, strategic thinking, and client management expertise, built upon a decade of practical experience. The role is client-facing and project-driven, demanding strong leadership and problem-solving capabilities.

Reporting Structure: The Service Designer will likely report to a Head of Experience, a Practice Lead, or a Senior Project Manager within the Maverick division. They will also work closely with project teams and directly with client stakeholders at various organizational levels, including management.

Operations Impact: The Service Designer's impact is significant, directly influencing client business strategy, customer experience, and digital transformation initiatives. By creating user-centric services, they drive customer satisfaction, operational efficiency, and ultimately, business growth and revenue for clients. Their work bridges the gap between user needs and viable business solutions, making them critical to client success.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in specific industries (e.g., automotive, finance) or service design methodologies, potentially leading to specialized practice areas or team leadership roles.

• Skill Development: Access to continuous learning through training, certifications, and mentorship, enabling the acquisition of new skills in areas like business design, CX strategy, or innovation management.

• Client Impact: The ability to work on high-impact, complex projects for diverse clients offers continuous learning and exposure to various business challenges, fostering broad professional growth.

• Career Progression: Potential to advance into roles such as Head of Service Design, CX Strategist, or Business Development Manager within Nexer Group.

📝 Enhancement Note: This analysis is based on the stated experience requirement (10+ years), the consulting nature of the role, and the typical career paths for senior service designers in a digital agency environment. The "Operations Impact" section reinterprets the role's influence through an operational lens, focusing on efficiency and business value delivery.

🌐 Work Environment

Office Type: The role is described as hybrid, implying a mix of remote work and office-based collaboration. Nexer Group has offices in Stockholm, Gothenburg, and Malmö, suggesting a modern, collaborative workspace designed for client meetings, team workshops, and focused individual work.

Office Location(s): The primary work location is Gothenburg, Sweden, specifically at Lindholmspiren 9. Other office locations for Nexer Group are Stockholm and Malmö.

Workspace Context:

• Collaborative Environment: The hybrid model and the nature of consulting work necessitate strong collaboration, both in-person and virtually, with colleagues and clients.

• Technology & Tools: Access to standard office technology, design software, and collaboration platforms is implied, supporting both remote and in-office work.

• Team Interaction: Opportunities for frequent interaction with a diverse team of specialists within the Experience-team, fostering knowledge sharing and cross-pollination of ideas.

Work Schedule: While full-time (estimated 40 hours/week), the hybrid arrangement suggests some flexibility in managing one's schedule, balancing client demands with personal work preferences. Client project timelines may dictate specific working hours at times.

📝 Enhancement Note: The "hybrid" designation and the office locations are directly taken from the input. The workspace context is inferred from typical modern consulting environments and the emphasis on collaboration within the Experience-team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and CV, likely focusing on the 10+ years of service design experience and industry relevance.

• Portfolio Presentation: A key stage will involve presenting your service design portfolio, showcasing case studies that demonstrate your expertise in end-to-end service development, user research, workshop facilitation, and strategic impact.

• Skills & Experience Deep Dive: Interviews will explore your practical experience, problem-solving approaches, and ability to handle complex client challenges. Expect questions about your consulting experience and stakeholder management skills.

• Cultural Fit & Team Alignment: Discussions to assess your fit with Nexer Maverick's collaborative and innovative culture, and your ability to work effectively within cross-functional teams.

• Client Case/Workshop Simulation: Potentially a practical exercise or case study, simulating a client scenario to evaluate your design thinking, facilitation, and strategic recommendation skills.

Portfolio Review Tips:

• Structure: Organize your portfolio around key projects, clearly outlining the client’s challenge, your role, the methodologies used (user research, journey mapping, blueprinting), your solutions, and the measurable impact.

• Showcase Process: Don't just present the final output; illustrate your thought process, how you navigated challenges, and how user insights informed your decisions.

• Highlight Collaboration: Include examples of how you facilitated workshops and collaborated with diverse teams (developers, strategists, business stakeholders).

• Quantify Impact: Whenever possible, present metrics or qualitative feedback demonstrating the business value and user satisfaction derived from your work.

• Tailor: Be prepared to discuss projects most relevant to the automotive, finance, or public sector, or those showcasing complex ecosystem design.

Challenge Preparation:

• Methodology: Refresh your knowledge of core service design methodologies (e.g., design thinking, Lean UX, service blueprinting, customer journey mapping) and be ready to articulate your preferred approaches.

• Problem-Solving: Practice breaking down complex business problems and articulating a structured approach to solving them through service design.

• Stakeholder Management: Prepare examples of how you've managed difficult stakeholders, navigated conflicting priorities, and driven consensus.

• Business Acumen: Be ready to discuss how service design connects to business strategy, ROI, and market trends.

📝 Enhancement Note: This section is constructed by inferring the typical interview process for a senior consulting role in a digital agency, emphasizing the portfolio's crucial role as highlighted by the job description's focus on experience and practical application.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping Tools: Figma, Sketch, Adobe XD for wireframing, prototyping, and UI design. Miro or Mural for collaborative whiteboarding, workshop facilitation, and journey mapping.

• User Research Platforms: Tools for surveys (e.g., SurveyMonkey, Typeform), user testing (e.g., UserTesting.com), and data analysis.

• Diagramming & Flowchart Tools: Lucidchart, Visio, or similar for creating service blueprints and process flows.

• Presentation Software: PowerPoint, Keynote, Google Slides for client presentations and workshop materials.

Analytics & Reporting:

• While not directly a "design" tool, an understanding of analytics platforms (e.g., Google Analytics, Adobe Analytics) would be beneficial for understanding user behavior post-implementation.

• Data visualization tools (e.g., Tableau, Power BI) might be used to present insights or project outcomes. CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) might be helpful for understanding client business processes, though direct operational use is unlikely for this role.

• Understanding of workflow automation concepts can be beneficial when designing services that integrate with digital systems.

📝 Enhancement Note: The tools listed are standard for service designers and UX professionals in a consulting environment, focusing on collaboration, ideation, prototyping, and process visualization. The emphasis is on tools that support the end-to-end service design process.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs as the foundation for all design decisions.

• Collaboration: Fostering a team environment where diverse perspectives are valued, and collective problem-solving is encouraged.

• Innovation: A drive to explore new ideas, challenge the status quo, and create forward-thinking solutions.

• Impact-Driven: Focusing on delivering tangible business value and measurable outcomes for clients.

• Continuous Improvement: Embracing a growth mindset, seeking feedback, and constantly refining processes and skills.

Collaboration Style:

• Cross-Functional Integration: Actively working with and bridging communication between different disciplines (strategy, design, development, business) to create holistic solutions.

• Workshop-Facilitation: Leading interactive sessions that engage stakeholders and drive consensus through collaborative design processes.

• Knowledge Sharing: A culture that encourages sharing insights, best practices, and learnings across teams and projects.

• Client Partnership: Building strong, trusting relationships with clients, acting as a strategic partner rather than just a vendor.

📝 Enhancement Note: These values and collaboration styles are inferred from the company's description as a "full-service agency" focused on "strategy, creativity, and digital technology" and the emphasis on cross-functional teams and client partnerships.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: Managing diverse opinions, priorities, and expectations across multiple client departments and levels.

• Driving Change: Implementing new service designs often requires significant organizational change, which can be met with resistance.

• Balancing User Needs with Business Constraints: Finding optimal solutions that satisfy user desires while remaining feasible within technical, budget, and time constraints.

• Measuring Impact: Quantifying the success and ROI of service design initiatives can be complex but is crucial for demonstrating value.

• Adapting to New Industries/Clients: Quickly understanding the unique context, challenges, and user bases of different clients and sectors.

Learning & Development Opportunities:

• Specialized Training: Opportunities to pursue certifications or advanced training in areas like business design, CX strategy, advanced facilitation techniques, or specific industry domains.

• Mentorship: Access to experienced leaders within Nexer Group for guidance on career progression and skill development.

• Exposure to Diverse Projects: Working across various industries and project types provides broad exposure and continuous learning.

• Internal Knowledge Sharing: Participating in internal workshops, communities of practice, and knowledge-sharing sessions to learn from colleagues.

📝 Enhancement Note: Challenges are derived from the inherent nature of senior consulting roles and the specific responsibilities outlined (e.g., complex client engagements, driving implementation). Growth opportunities are directly pulled from the "Hos oss får du" section.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service design project you led from conception to implementation. What were the key challenges, and how did you overcome them?" (Focus on process, problem-solving, stakeholder management)

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Assess strategic thinking and pragmatism)

• "Walk us through your approach to facilitating a workshop for senior stakeholders to define a new service concept." (Evaluate facilitation skills, strategic alignment)

• "How do you measure the success of a service design initiative, and what KPIs do you typically track?" (Demonstrate understanding of impact and ROI) Company & Culture Questions:

• "What interests you about Nexer Maverick and this specific Service Designer role?" (Show genuine interest and alignment)

• "How do you approach collaboration within a cross-functional team, especially with developers and business strategists?" (Highlight teamwork and communication)

• "Describe a time you had to influence stakeholders who were resistant to a new design approach." (Assess persuasion and leadership skills)

• "How do you stay updated on the latest trends in service design and digital innovation?" (Demonstrate commitment to continuous learning) Portfolio Presentation Strategy:

• Storytelling: Frame your case studies as compelling narratives. Start with the problem, detail your journey (research, ideation, design), and conclude with the impact.

• Visuals: Use high-quality visuals of your deliverables (journey maps, blueprints, prototypes, workshop outputs). Keep text concise on slides.

• Focus on Your Role: Clearly articulate your specific contributions, especially in team-based projects.

• Quantify: Emphasize metrics, user feedback, or business outcomes achieved. If direct metrics are unavailable, describe the intended impact and how it would be measured.

• Engagement: Be prepared for questions about your work and to discuss your design decisions in detail. Encourage interaction.

📝 Enhancement Note: These questions and strategies are tailored to a senior service design role in a consulting context, focusing on practical application, strategic thinking, and client-facing skills. The emphasis on portfolio presentation aligns with the high experience requirement.

📌 Application Steps

To apply for this Service Designer position:

• Submit your application through the provided link on the Nexer Group teamtailor portal.

• Tailor your CV: Ensure your CV prominently highlights your 10+ years of documented service design experience, specific industry exposure (automotive, tech), and key methodologies used. Quantify achievements where possible.

• Prepare your Portfolio: Curate a portfolio that showcases 3-5 of your strongest service design projects. Focus on end-to-end process, user insights, workshop facilitation, and demonstrable impact. Be ready to present this effectively.

• Research Nexer Maverick: Understand their service offerings, client base, and company culture. Familiarize yourself with their approach to digital services and innovation.

• Practice your narrative: Be ready to articulate your experience, approach, and passion for service design clearly and concisely, particularly concerning client engagements and strategic impact.

⚠️ Important Notice: This enhanced job description has been compiled using information provided and industry-standard assumptions for senior-level service design roles in consulting. Salary ranges are estimates. Candidates are strongly advised to verify all details directly with Nexer Group during the application and interview process.