Art/Picture Framer

📍 Job Overview

Job Title: Art/Picture Framer

Company: Michaels Stores

Location: Brooklyn, New York, United States

Job Type: Part-time

Category: Retail Operations / Custom Services

Date Posted: August 11, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer experiences by building strong relationships and providing tailored custom framing solutions.

• Drive sales and production targets through a consultative, "personal designer" approach using Elevated ABC Deliver.

• Ensure high-quality custom framing orders are completed accurately and on time, meeting customer expectations.

• Maintain the visual appeal and stock levels of the ready-made frame department and other assigned store areas.

• Contribute to overall store operations, including merchandising, inventory replenishment, and efficient cash handling.

📝 Enhancement Note: This role, while titled "Art/Picture Framer," encompasses significant retail operations responsibilities. The "Elevated ABC Deliver" methodology suggests a focus on consultative selling and customer relationship management, integrating sales and service within the framing expertise. The emphasis on SOP adherence and store standards indicates a need for operational discipline beyond just the craft of framing.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and consistent execution of company policies and standards.

• Act as a "personal designer" for customers, leveraging the Elevated ABC Deliver framework to build rapport and create memorable custom framing solutions, thereby achieving sales and production goals.

• Execute custom framing orders with a high degree of craftsmanship, ensuring quality and timely delivery to meet customer satisfaction.

• Manage and maintain the visual presentation and stock integrity of the ready-made frame department, as well as execute SISO (Ship-from-Store) and Directed Replenishment tasks.

• Provide friendly and proactive customer service, assisting customers with product location, offering solutions, and ensuring a well-merchandised and fully stocked shopping environment.

• Support company-wide shrink and safety programs through diligent adherence to protocols and proactive identification of potential risks.

• Collaborate positively and respectfully with colleagues, maintaining a positive attitude even in challenging situations, and acting as a role model by embodying the organization's vision and values.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Operate the cash register with accuracy and efficiency, executing all cash handling procedures to company standards.

• Proactively acknowledge customers, assist them in locating products, and provide effective solutions to their needs.

• Support and execute various Omni-channel processes, contributing to a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of specialized craft (framing) and general retail operations. The inclusion of "Elevated ABC Deliver" and "Omni channel processes" suggests a modern retail environment requiring adaptability and a customer-centric approach beyond traditional in-store sales. The emphasis on SOPs and safety programs is critical for any retail operations role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience, with a preference for retail environments and direct customer sales.

Required Skills:

• Basic computer skills for POS operations and potentially order management systems.

• Basic measuring skills essential for accurate framing and material cutting.

• Ability to safely and effectively operate framing equipment.

• Proficiency in using a glass cutter.

• Strong customer service orientation with the ability to build rapport.

• Cash handling and transaction processing skills. Preferred Skills:

• Prior retail experience, demonstrating an understanding of store operations and customer flow.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with merchandising principles and visual standards.

• Experience with inventory management or replenishment processes.

• Basic understanding of custom order processing and production workflows.

📝 Enhancement Note: The "Minimum Type of experience" explicitly lists basic computer and measuring skills, along with equipment operation. The "Preferred Type of experience" clearly indicates a preference for retail and sales backgrounds, suggesting that candidates with these experiences will be more competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss past experiences related to:
  • Customer Interaction & Sales: Examples of how they have built customer relationships, identified needs, and successfully recommended products or services (e.g., custom framing solutions).
  • Quality & Accuracy: Instances where they ensured the quality and accuracy of their work, particularly in hands-on tasks like measuring and assembly.
  • Process Adherence: Examples of following specific procedures or SOPs in previous roles to ensure consistency and compliance.
  • Problem-Solving: Situations where they resolved customer issues or addressed challenges in a retail or production setting.

Process Documentation:

• Candidates should be ready to discuss their understanding and adherence to:
  • Workflow Design & Optimization: How they approach tasks to ensure efficiency and quality in custom framing order fulfillment.
  • Implementation & Automation: Familiarity with using tools (POS, framing equipment) to execute tasks efficiently.
  • Measurement & Performance Analysis: Understanding how their work contributes to sales targets and customer satisfaction metrics.

📝 Enhancement Note: Given the entry-level nature and specific craft focus, a formal "portfolio" as seen in design roles is unlikely. However, the emphasis on customer service, sales, quality, and process adherence means candidates should prepare to articulate their experiences in these areas, potentially using the STAR method (Situation, Task, Action, Result) to describe relevant accomplishments.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: The job is listed as Part-time. The description mentions work hours include nights, weekends, and early mornings, typical for retail operations. While the standard work week might be considered 40 hours for full-time roles, part-time hours will vary.

📝 Enhancement Note: The provided salary range is specific and falls within typical retail associate compensation for roles requiring specialized skills like custom framing in a high-cost-of-living area like Brooklyn. The comprehensive benefits package, even for part-time roles, is a significant draw and indicates Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America for arts, crafts, and home decor.

Company Size: Over 1,300 stores in the US and Canada. This indicates a large, established retail organization with structured operations and clear processes.

Founded: 1973, headquartered in Irving, Texas. This demonstrates a long-standing presence and significant market experience.

Team Structure:

• This role is part of a store-level team, likely reporting to a Store Manager or an Assistant Manager overseeing specific departments (e.g., Custom Framing, Sales Floor).

• Collaboration is expected with fellow Sales Associates, Department Specialists (like this Framer role), and Management.

• Cross-functional collaboration primarily involves working with other floor associates to ensure overall store presentation, customer assistance, and operational efficiency. Methodology:

• Data Analysis & Insights: While not directly performing deep analytics, the role contributes to sales data through POS transactions and customer interaction insights.

• Workflow Planning & Optimization: Adherence to SOPs and efficient execution of framing tasks and store duties are key.

• Automation & Efficiency: Utilizing framing equipment and POS systems efficiently to maximize productivity and customer service.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is described as one that "fuels the joy of creativity and celebration." This suggests an environment that values creativity, customer engagement, and a positive team dynamic. As a large retailer, there's an emphasis on structured processes and standards, balanced with the need for excellent customer service and individual initiative.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to early-career stage within retail operations, specifically focused on a skilled trade (custom framing) combined with general sales floor responsibilities. It's a hands-on, customer-facing role that builds foundational retail operational skills.

Reporting Structure: Typically reports to a Store Manager or a department supervisor (e.g., Custom Framing Lead or Sales Manager), with potential for interaction with district or regional management in larger structures.

Operations Impact: The Art/Picture Framer directly impacts revenue through sales of custom framing and related products. Their ability to build customer relationships and provide quality service contributes to customer loyalty, repeat business, and positive store reputation, all critical operational metrics for a retail environment.

Growth Opportunities:

• Operations Skill Advancement: Potential to become a Custom Framing Lead or Manager, overseeing the department, training new framers, and managing inventory.

• Sales & Customer Experience: Development into roles with broader sales responsibilities, potentially in specialized departments or as a Key Holder, focusing on customer engagement strategies.

• Leadership Potential: Opportunities to move into Assistant Store Manager or Store Manager roles, requiring broader operational oversight, team leadership, and P&L responsibility within a retail setting.

📝 Enhancement Note: The growth path within Michaels for an Art/Picture Framer is clearly defined within the retail operational structure. It offers a clear progression from a specialized craft role to broader retail management, emphasizing that success in this role can be a stepping stone to more significant operational leadership positions.

🌐 Work Environment

Office Type: Public retail store setting. This means a customer-facing environment with various departments and a sales floor.

Office Location(s): Brooklyn-252 Atlantic Ave, Brooklyn, NY. This is a specific retail location within a busy urban area.

Workspace Context:

• Collaborative Environment: Work is performed alongside other store associates, requiring teamwork for tasks like truck unloads, stocking, and customer assistance.

• Operations Tools & Technology: Access to a cash register/POS system, framing equipment, glass cutters, and potentially inventory management tools.

• Team Interaction: Opportunities for daily interaction with colleagues and management, fostering a team-oriented atmosphere.

Work Schedule: Part-time, with hours including nights, weekends, and early mornings. The role requires flexibility to accommodate store operating hours and customer traffic patterns. The frame shop environment may involve specific operating hours or dedicated times for production.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a retail store. The framing shop itself will have specific equipment and safety considerations, while the broader store environment demands continuous engagement with customers and colleagues to maintain operational standards.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application, focusing on relevant experience (retail, sales, basic skills) and alignment with company values.

• In-Person Interview: This will likely involve a conversation with the Store Manager or Assistant Manager.

  • Preparation: Be ready to discuss your experience with customer service, sales, and any hands-on craft or technical skills. Prepare examples using the STAR method for situations involving problem-solving, teamwork, and achieving goals.
  • Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment.
  • Cultural Fit: Assess your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential Practical Assessment: Depending on the store's process, there might be a short practical demonstration of framing or glass-cutting skills, or a scenario-based question about handling a customer request.

Portfolio Review Tips:

• Since a formal portfolio isn't required, prepare to discuss your experience verbally.

• Framing Examples: Be ready to describe types of frames you've worked with, materials, and any custom design considerations you've made.

• Sales & Customer Service: Have specific examples of how you've helped customers find solutions, upsold products, or handled challenging customer interactions.

• Quality & Precision: Discuss how you ensure accuracy and quality in your work, especially in tasks requiring precision.

Challenge Preparation:

• Customer Scenario: Be ready for a scenario where a customer has a unique framing request or a complaint about a previous order. How would you handle it?

• Sales Target: Discuss how you would approach meeting sales goals for custom framing.

• Process Adherence: Be prepared to explain why following SOPs is important and how you would ensure compliance.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and cultural fit for a retail environment. Candidates should highlight any experience that demonstrates precision, customer interaction, and a willingness to learn and follow established procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Various tools specific to cutting mats, assembling frames, and securing artwork (e.g., mat cutters, frame jointers, staple guns).

• Glass Cutter: Essential for custom-sizing glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• POS (Point of Sale) System: For processing transactions, managing orders, and potentially customer lookup.

• Computer Skills: Basic proficiency for POS, potentially email, and internal communication systems.

Analytics & Reporting:

• Primarily through the POS system for sales data and transaction tracking.

• May involve basic inventory tracking or replenishment reports. CRM & Automation:

• The "Elevated ABC Deliver" system suggests a customer relationship management component for tracking customer preferences and interactions.

• Omni-channel processes may involve integration with online ordering or inventory systems.

📝 Enhancement Note: Proficiency with specific framing tools and a glass cutter is a core technical requirement. Basic computer literacy for POS and potential CRM usage is also essential. The role doesn't demand complex data analytics tools but relies on efficient use of operational systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Encouraging a passion for arts and crafts, and fostering a positive, creative atmosphere for both team members and customers.

• Customer Focus: Prioritizing customer needs, providing exceptional service, and building lasting relationships through personalized solutions.

• Quality & Craftsmanship: Committing to high standards in all custom framing work, ensuring a polished and professional end product.

• Teamwork & Respect: Collaborating effectively with colleagues, maintaining a supportive and inclusive environment, and valuing diverse perspectives.

• Efficiency & Compliance: Adhering to SOPs, safety protocols, and operational standards to ensure smooth store functioning and a safe workplace.

Collaboration Style:

• Cross-functional Operations Integration: Working seamlessly with other store associates to manage floor presentation, assist customers across departments, and execute operational tasks collectively.

• Process Review Culture: Openness to feedback on framing techniques and store operations to continuously improve quality and efficiency.

• Knowledge Sharing: Sharing best practices in framing, customer service, and sales techniques with team members to elevate the overall store performance.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and a strong team ethic. For this role, it means being passionate about the craft of framing while also being an excellent communicator and team player within the broader retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craftsmanship with Speed: Efficiently completing high-quality custom framing orders while meeting customer demands and store operational needs.

• Customer Expectation Management: Handling diverse customer requests, managing expectations on timelines and costs, and resolving any issues that may arise.

• Adapting to Retail Demands: Juggling framing duties with floor sales, merchandising, stocking, and other general retail tasks.

• Learning New Techniques & Products: Staying updated on new framing materials, techniques, and company promotions.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepening expertise in custom framing techniques, materials, and design principles.

• Sales & Customer Engagement Training: Developing consultative selling skills and advanced customer relationship management through company programs like Elevated ABC Deliver.

• Retail Management Exposure: Gaining exposure to store operations, visual merchandising, inventory control, and team leadership that can lead to promotional opportunities.

📝 Enhancement Note: The challenges inherent in this role revolve around the dual demands of specialized craftsmanship and general retail operations. The growth opportunities are clear, allowing for specialization within framing or a broader transition into general retail management.

💡 Interview Preparation

Strategy Questions:

• Framing & Design: "Describe a challenging custom framing project you've completed. What was your process?" or "How would you advise a customer on selecting the best frame for a valuable piece of art?"

  • Preparation: Be ready to discuss materials, techniques, design considerations, and customer consultation approaches.

• Customer Service & Sales: "How would you handle a customer who is unhappy with the price or timeline of their custom framing order?" or "Tell me about a time you successfully upsold a product or service."

  • Preparation: Focus on empathy, problem-solving, and demonstrating consultative selling skills. Use the STAR method.

• Operations & Process: "Why is it important to follow Standard Operating Procedures in a retail environment?" or "How do you ensure accuracy when measuring for custom work?"

  • Preparation: Highlight your attention to detail, understanding of quality control, and commitment to compliance.

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the Custom Framing department?"

  • Preparation: Research Michaels' mission, values, and product offerings. Connect your passion for creativity and customer service to the company.

• "How do you contribute to a positive team environment?"

  • Preparation: Provide examples of teamwork, communication, and support for colleagues.

• "How do you stay motivated during repetitive tasks or busy periods?"

  • Preparation: Discuss your work ethic, focus on goals (customer satisfaction, sales), and ability to manage time effectively.

Portfolio Presentation Strategy:

• Verbal Storytelling: Since no formal portfolio is expected, prepare to vividly describe your experiences. Use the STAR method to structure your answers about past projects, challenges, and successes.

• Skill Demonstration: Be ready to discuss your comfort level with specific tools and your ability to learn new ones. If possible, mention any hands-on projects you've completed outside of work that showcase your precision or creativity.

• Customer Focus: Emphasize how your framing skills translate into excellent customer solutions and contribute to sales.

📝 Enhancement Note: Interview preparation should focus on showcasing both the technical craft of framing and strong customer-facing retail skills. Articulating how these two areas intersect is key to success in this role.

📌 Application Steps

To apply for this Art/Picture Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in custom framing, arts and crafts, customer service, sales, and retail operations. Quantify achievements where possible (e.g., "Completed an average of X framing orders per week," "Achieved Y% of sales target").

• Portfolio Preparation (Verbal): Mentally prepare to discuss your framing experience, customer interaction successes, and understanding of retail processes using the STAR method. Think of specific examples for each key responsibility.

• Company Research: Familiarize yourself with Michaels' brand, values, and the types of products they offer. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on your ability to blend technical skills with strong customer service and sales acumen. Be prepared to discuss your approach to quality, accuracy, and teamwork.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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