UX Content Consultant

📍 Job Overview

Job Title: UX Content Consultant

Company: UniSuper

Location: Melbourne, Victoria, Australia

Job Type: Full time

Category: UX Content Strategy / Digital Content Operations

Date Posted: 2026-09-10T06:05:20

Experience Level: 5-10 Years

Remote Status: Hybrid (60% in office)

🚀 Role Summary

• Drive the creation and optimization of user-centered content across digital platforms, including web, app, and member portals, to enhance member understanding and engagement.

• Collaborate with cross-functional teams to translate complex financial information into clear, accessible, and actionable content, ensuring alignment with user needs and business objectives.

• Leverage data analytics, user research, and insights to continuously improve content structure, clarity, and accessibility, adhering to digital best practices and WCAG 2.2 guidelines.

• Contribute to the strategic development of content hierarchy, information architecture, and design systems to ensure a cohesive and effective digital user experience.

📝 Enhancement Note: This role is positioned as a hybrid between a Content Strategist and a Digital Operations role, focusing on the practical application of content within digital platforms and ensuring its effectiveness through data and user feedback. The emphasis on WCAG 2.2 and accessibility points to a strong operational requirement for compliant and inclusive digital content delivery.

📈 Primary Responsibilities

• Develop and deliver clear, useful, and accessible content for UniSuper's website, mobile app, and member portal, catering to both members and prospective members.

• Actively participate in the creation and refinement of prototypes, wireframes, and information architecture to ensure content is integrated effectively into the user journey.

• Partner with stakeholders from various departments to ensure content accuracy, relevance, and clarity, managing feedback and revisions efficiently.

• Analyze content performance metrics, user research findings, and data insights to identify areas for improvement and inform content strategy adjustments.

• Enhance content structure, clarity, and overall accessibility, ensuring compliance with UniSuper's style guides, design systems, and digital best practices.

• Implement and adhere to WCAG 2.2 guidelines and other relevant compliance requirements to ensure digital content is accessible to all users.

• Manage content within Content Management Systems (CMS), ensuring efficient content creation, publication, and maintenance workflows.

📝 Enhancement Note: The core responsibilities highlight a hands-on approach to content delivery and optimization within a structured digital environment. The explicit mention of WCAG 2.2, design systems, and CMS indicates a need for operational proficiency in managing digital content workflows and ensuring adherence to established standards, rather than purely creative writing.

🎓 Skills & Qualifications

Education: Tertiary qualifications in Journalism, Communications, Digital Media, UX Writing, or a related field. A Bachelor's degree is typically expected for this level of role.

Experience: 5-10 years of experience in writing, journalism, editorial roles, or UX content strategy, with a proven track record in digital content environments.

Required Skills:

• Exceptional writing, journalism, or editorial skills with a strong command of English.

• Proficient understanding of information architecture and content hierarchy principles.

• Demonstrated experience in simplifying technical, complex, or financial digital content for broad audiences.

• Proven ability to deliver data-driven content for digital applications, including mobile apps and member portals.

• Familiarity with design systems, brand style guides, and content management systems (CMS).

• Experience in user research methodologies and applying insights to content creation.

• Strong stakeholder management and collaboration skills.

• Understanding of digital accessibility standards, including WCAG 2.2. Preferred Skills:

• Experience within the financial services or superannuation industry.

• Knowledge of SEO best practices for content optimization.

• Familiarity with A/B testing and content performance analysis tools.

• Experience with prototyping and wireframing tools to visualize content placement.

📝 Enhancement Note: The requirements emphasize a blend of strong writing fundamentals with specific digital content operations skills. The experience level suggests the candidate should be able to work autonomously and contribute strategically, while the preferred skills indicate areas that would make a candidate stand out, particularly within the financial services sector.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of digital content projects that demonstrate clarity, user-centricity, and accessibility.

• Include case studies detailing how data analysis, user research, or analytics informed content strategy and improvements.

• Present examples of content adapted for different digital platforms (web, app, portal) with explanations of platform-specific considerations.

• Demonstrate experience in simplifying complex information, ideally from a regulated or technical domain.

• Highlight contributions to information architecture, content hierarchy, or the application of style guides and design systems. Process Documentation:

• Evidence of involvement in content workflow design and optimization processes within a digital environment.

• Examples of how content was implemented and managed through a Content Management System (CMS).

• Documentation or discussion of how content performance was measured and analyzed post-implementation.

📝 Enhancement Note: For a UX Content Consultant role, a portfolio is crucial. It needs to go beyond just showcasing writing samples; it must demonstrate an understanding of the content lifecycle within digital products, the ability to collaborate on UX/UI elements, and the impact of content on user experience and business goals. Emphasis on data-informed decisions and accessibility is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Content Consultants with 5-10 years of experience in Melbourne, Australia, the estimated salary range is AUD $100,000 - $140,000 per annum. This range accounts for the specialized skills in UX content, information architecture, and digital accessibility, as well as the financial services industry context.

Benefits:

• Competitive salary package.

• Opportunities for professional development and training in UX, content strategy, and digital accessibility.

• Comprehensive health and well-being programs.

• Generous superannuation contributions (UniSuper is a leading superannuation fund).

• Flexible hybrid work arrangements, balancing in-office collaboration with remote flexibility.

• Access to employee assistance programs and financial advice services.

• Potential for career progression within UniSuper's digital and member services teams.

Working Hours: Standard full-time hours (approximately 38-40 hours per week), with a requirement to spend at least 60% of working time in the Melbourne office.

📝 Enhancement Note: Salary estimation is based on current market data for similar roles in Melbourne, considering the experience level and the specific technical/strategic demands of UX content consulting within the Australian financial sector. The benefits reflect those commonly offered by large financial institutions in Australia, with a particular emphasis on superannuation and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Superannuation/Retirement Funds). UniSuper operates within the highly regulated and member-focused Australian superannuation industry, requiring a strong emphasis on trust, security, and clarity in all communications.

Company Size: UniSuper is a large organization, managing significant assets and serving a large member base. This implies a structured environment with established processes, a dedicated digital team, and opportunities for specialized roles.

Founded: UniSuper has a long history, established in 1981. This longevity suggests a stable organization with deep expertise in its sector, committed to long-term member outcomes.

Team Structure:

• The UX Content Consultant likely sits within a broader Digital Experience, Product, or Marketing team.

• This team would include UX/UI designers, product managers, researchers, and potentially digital marketers, requiring close collaboration.

• The role will involve working with subject matter experts and stakeholders across various business units, including compliance, legal, and member services. Methodology:

• A strong emphasis on data-driven decision-making, user research, and iterative development is expected.

• Agile methodologies are likely employed for digital product development and content updates.

• Collaboration and clear communication are vital, given the regulated nature of the industry and the need for consistent messaging.

Company Website: https://www.unisuper.com.au/

📝 Enhancement Note: Understanding UniSuper's context as a major superannuation fund is critical. This means the operations of content delivery must be robust, compliant, and geared towards helping members make crucial financial decisions. The culture values 'Think Great' and 'Create Great,' suggesting an environment that encourages innovation while maintaining high standards of quality and care.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely mid-level to senior within a specialized content operations or UX content domain. It requires a blend of strategic thinking and hands-on execution.

Reporting Structure: The UX Content Consultant will likely report to a Manager or Lead within UX, Digital Product, or Content Strategy. They will be part of a team responsible for the end-to-end digital member experience.

Operations Impact: The operations of this role directly impact member engagement, understanding of financial products, and ultimately, their ability to make informed decisions about their retirement savings. Effective content operations are crucial for member satisfaction, compliance, and UniSuper's reputation.

Growth Opportunities:

• Advancement to Senior UX Content Consultant or Lead UX Content roles.

• Specialization in areas like Accessibility Content, Financial Content Strategy, or UX Research.

• Transition into Product Management or UX Strategy roles.

• Opportunities to mentor junior content professionals or lead content initiatives.

📝 Enhancement Note: The growth path for a UX Content Consultant within a large financial institution like UniSuper typically involves deepening expertise in specialized areas of content strategy and UX, or moving into leadership roles overseeing content operations and strategy for larger digital initiatives.

🌐 Work Environment

Office Type: UniSuper is committed to a hybrid work model, requiring a significant presence in the office (60% of the time). This suggests a professional office environment designed for collaboration, team meetings, and focused work.

Office Location(s): The role is based in Melbourne, Victoria, Australia. Specific office details would be provided upon engagement, but it's expected to be a modern, well-equipped corporate office space.

Workspace Context:

• A collaborative workspace that facilitates interaction with designers, product managers, researchers, and other content professionals.

• Access to necessary technology and tools for content creation, analysis, and collaboration.

• Opportunities for face-to-face workshops, brainstorming sessions, and team alignment activities.

• A professional atmosphere focused on delivering high-quality outcomes for members.

Work Schedule: The role adheres to standard Australian business hours, with a hybrid model that allows for flexibility in work location, provided the 60% office presence requirement is met. This schedule supports the need for consistent content operations and stakeholder engagement.

📝 Enhancement Note: The hybrid requirement (60% in office) is a key aspect of the work environment. It signals that while flexibility is offered, in-person collaboration and team cohesion are highly valued by UniSuper for roles like this. This is common in regulated industries where strong communication and team alignment are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements.

• Hiring Manager Interview: Discussion about your experience, approach to UX content, and understanding of the financial services context. You may be asked about specific examples from your portfolio.

• Skills Assessment/Case Study: A practical exercise, potentially involving content critique, content creation for a specific scenario, or a presentation of a portfolio case study. This will assess your ability to simplify complex information and apply UX principles.

• Team/Stakeholder Interviews: Meetings with potential colleagues and key stakeholders to evaluate your collaboration style, communication skills, and cultural fit within the team.

• Final Interview: May involve senior leadership to discuss your strategic thinking and potential impact.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your UX content skills, particularly those involving complex information, data-driven decisions, and accessibility.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (including research and collaboration), the solutions you implemented, and the measurable outcomes or impact.

• Highlight Operations: Emphasize how you managed content workflows, collaborated with design and development teams, and adhered to standards (style guides, accessibility).

• Quantify Impact: Where possible, use data and metrics to demonstrate the effectiveness of your content solutions (e.g., improved conversion rates, reduced support queries, higher user satisfaction scores).

• Address Accessibility: Clearly show how you considered and implemented accessibility standards (WCAG 2.2) in your work.

Challenge Preparation:

• Anticipate Scenarios: Prepare for challenges that involve simplifying complex financial concepts, critiquing existing digital content, or proposing content solutions for a given user problem.

• Focus on Process: Be ready to explain your thought process and how you would approach content challenges, emphasizing user-centricity, data, and collaboration.

• Practice Presentation: Rehearse presenting your portfolio and any case study responses clearly and concisely, ensuring you can articulate your contributions and their impact effectively.

📝 Enhancement Note: The interview and portfolio review process for a UX Content Consultant in financial services will likely be rigorous, focusing on both creative content skills and operational adherence to compliance, accessibility, and data-driven improvements. A strong portfolio that demonstrates these capabilities is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with enterprise-level CMS platforms (e.g., Adobe Experience Manager, Sitecore, Contentful, or similar) for managing web and digital content.

• Collaboration Tools: Proficiency with tools like Microsoft Teams, Slack, or similar for team communication and project collaboration.

• Project Management Software: Familiarity with tools such as Jira, Asana, Trello, or Monday.com for tracking content tasks and project progress.

Analytics & Reporting:

• Web Analytics: Experience with Google Analytics, Adobe Analytics, or similar platforms to track content performance, user behavior, and engagement metrics.

• User Research Tools: Familiarity with tools for surveys, usability testing, and feedback collection (e.g., SurveyMonkey, UserTesting.com, Hotjar).

CRM & Automation:

• CRM Systems: Basic understanding of how content integrates with customer journeys managed within CRM systems (e.g., Salesforce, Microsoft Dynamics, although direct CRM management might not be a primary responsibility).

• Design & Prototyping Tools: Familiarity with tools like Figma, Sketch, Adobe XD for reviewing wireframes, prototypes, and design mockups.

📝 Enhancement Note: While not explicitly listed, a UX Content Consultant needs to be comfortable working within a digital product development ecosystem. This involves understanding how content fits into broader user experience design, development workflows, and marketing technology stacks. The emphasis on data and analytics means proficiency in interpreting performance metrics from relevant tools is essential.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: All content operations and decisions must prioritize the needs and financial well-being of UniSuper members.

• Clarity & Simplicity: A commitment to making complex financial information understandable and actionable for all members.

• Accountability & Care: Taking ownership of content quality and its impact, with a genuine concern for member outcomes.

• Collaboration: Working effectively across teams and with stakeholders to achieve shared goals.

• Data-Driven Improvement: Using insights from research and analytics to continuously refine content and digital experiences.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with UX designers, product managers, researchers, compliance, legal, and marketing teams to ensure cohesive digital experiences.

• Feedback Culture: Open to constructive feedback on content and processes, and providing thoughtful input to others.

• Knowledge Sharing: Willingness to share expertise on content best practices, accessibility, and user experience with colleagues.

📝 Enhancement Note: UniSuper's stated values of "Think Great" and "Create Great," combined with a culture of accountability, collaboration, and care, suggest an environment where professionals are encouraged to innovate and deliver high-quality work while maintaining ethical standards and a strong focus on member outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complex Financial Information: The primary challenge is translating intricate superannuation and investment concepts into easily digestible content for a diverse member base.

• Navigating Regulatory Compliance: Ensuring all content adheres to strict financial services regulations and compliance standards while remaining user-friendly.

• Balancing Stakeholder Needs: Managing expectations and requirements from multiple stakeholders with potentially differing priorities.

• Driving Data-Informed Content Iteration: Effectively integrating analytics and user feedback into ongoing content improvement cycles within a large organization.

Learning & Development Opportunities:

• Specialized Training: Access to workshops and courses in advanced UX writing, financial content strategy, digital accessibility, and user research techniques.

• Industry Exposure: Opportunities to attend relevant industry conferences and webinars focused on UX, digital content, and financial services.

• Mentorship: Potential to be mentored by senior leaders in UX, digital product, or content strategy, or to mentor junior team members.

• Cross-Functional Projects: Involvement in projects that expose you to different areas of the business, broadening your understanding of UniSuper's operations and member services.

📝 Enhancement Note: The challenges in this role are directly tied to the nature of the financial services industry and the importance of clear, compliant communication. Growth opportunities are geared towards deepening expertise in UX content and expanding influence within the digital product development lifecycle.

💡 Interview Preparation

Strategy Questions:

• "How would you approach simplifying the concept of investment risk for a member who has never invested before?" (Focus on user empathy, analogy, clear language).

• "Describe a time you used data or user research to significantly improve digital content. What was the process and outcome?" (Highlight analytical skills, iterative improvement, and measurable impact).

• "How do you ensure content remains compliant and accessible while also being engaging for the user?" (Discuss balancing stakeholder needs, regulatory frameworks, and UX principles). Company & Culture Questions:

• "What do you know about UniSuper and the superannuation industry in Australia?" (Demonstrate research into the company's mission, values, and market position).

• "How do you align your work with company values like 'Accountability' and 'Care'?" (Relate your professional approach to these core values).

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration with remote and in-office colleagues?" (Address the 60% office requirement and collaboration strategies). Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly outline the problem, your strategic approach, the content solutions you developed, the tools/processes used, and the measurable results.

• Focus on Impact: Quantify the impact of your work whenever possible (e.g., "Reduced user confusion by X%," "Increased task completion rates by Y%").

• Explain Your Role: Be specific about your individual contributions, especially in collaborative projects.

• Demonstrate Process: Walk through your content creation process, emphasizing research, stakeholder input, and iteration.

• Address Accessibility: Explicitly mention how you incorporated accessibility principles (WCAG 2.2) into your designs and content.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of UX content principles, the ability to apply them within a regulated financial environment, and how you contribute to operational efficiency and member success through clear, accessible communication.

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📌 Application Steps

To apply for this UX Content Consultant position:

• Submit your application through the provided link on the UniSuper careers portal.

• Tailor Your Resume: Highlight experience in UX content, information architecture, simplifying complex information, and working with digital platforms. Use keywords from the job description and ensure achievements are quantified.

• Curate Your Portfolio: Select 3-5 of your most relevant projects that showcase your skills in UX content strategy, data-driven improvements, and accessibility. Prepare a concise narrative for each.

• Prepare for Case Studies: Anticipate practical exercises or scenario-based questions that assess your ability to create clear, accessible, and compliant content for financial services. Practice simplifying complex topics.

• Research UniSuper: Understand their mission, values, target audience, and the current landscape of the Australian superannuation industry. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.