ALTERNANCE - UX Designer - PARFUMS BEAUTE (H/F/X)

📍 Job Overview

Job Title: ALTERNANCE - UX Designer - PARFUMS BEAUTE (H/F/X)

Company: CHANEL

Location: Neuilly-sur-Seine, Ile-de-France, France

Job Type: Full-Time (Alternance/Apprenticeship)

Category: User Experience (UX) Design / Digital Product Design

Date Posted: June 04, 2026

Experience Level: Entry-Level (Internship/Apprenticeship)

Remote Status: On-site

🚀 Role Summary

• This is a unique opportunity for an aspiring UX Designer to gain hands-on experience within the luxury beauty sector at CHANEL, focusing on the digital customer journey for Parfums & Beauté.

• The role emphasizes the strategic and analytical aspects of UX design, including user research, journey mapping, and problem structuring, rather than UI production or graphic asset creation.

• You will collaborate closely with experienced UX/UI designers and business teams to conceptualize and iterate on user experiences across .com platforms and associated digital services.

• A significant component of this role involves exploring the integration of Artificial Intelligence (AI) and data into UX strategies, contributing to innovative interaction models and user engagement.

• This position is ideal for a student seeking to develop a strong foundation in user-centered design methodologies within a prestigious global brand.

📝 Enhancement Note: The job title "ALTERNANCE" clearly indicates this is an apprenticeship or work-study program, typically for students pursuing higher education. The focus on "UX Designer" and "PARFUMS BEAUTE" specifies the domain and core discipline. The "H/F/X" is a French convention for inclusivity (Homme/Femme/Autre). The location is confirmed as Neuilly-sur-Seine, France, and the employment type is Full-Time, structured as an apprenticeship.

📈 Primary Responsibilities

• User Journey Design & Enhancement: Actively participate in the conception and continuous improvement of user journeys across CHANEL's digital platforms, ensuring a seamless and engaging customer experience.

• UX Problem Structuring & Conceptualization: Contribute to defining and structuring complex UX problems, developing user flows, zoning, and low-fidelity wireframes to visualize proposed solutions and interaction models.

• User Research & Insight Generation: Conduct user research, analyze quantitative and qualitative data, and perform ergonomic audits and experience analyses to identify user behaviors, extract actionable insights, and inform design decisions.

• AI & New Interaction Exploration: Investigate and contribute to workshops exploring the application of AI (generative and conversational) and new interaction paradigms to enhance user engagement and digital experiences.

• Cross-Functional Collaboration: Liaise effectively with UX/UI designers, business stakeholders, and technical teams to translate user needs and business objectives into coherent and impactful digital experiences.

• Competitive Analysis & Benchmarking: Perform market and competitor analysis to identify best practices, emerging trends, and opportunities for innovation in the luxury beauty digital space.

• Documentation & Communication: Clearly document UX problem statements, proposed solutions, and design rationale, ensuring alignment and understanding across all involved teams.

📝 Enhancement Note: The responsibilities are detailed, emphasizing the UX design process from research and analysis to conceptualization and collaboration. The inclusion of AI and data analysis highlights forward-thinking UX practices relevant in today's digital landscape. The emphasis is on strategic thinking and problem-solving, not UI execution.

🎓 Skills & Qualifications

Education:

• Currently pursuing a Bachelor's (Bac+3) to Master's (Bac+5) degree in UX Design, Product Design with a strong UX focus, Ergonomics, or a related field.

• Academic background should demonstrate a solid understanding of user-centered design principles and methodologies. Experience:

• Prior internship or project experience in UX design, product design, or a related digital design field is beneficial.

• Experience in analyzing user data (quantitative and qualitative) to derive actionable insights.

• Familiarity with luxury goods or the beauty industry is a plus. Required Skills:

• Figma Proficiency: Strong command of Figma for wireframing, user flow mapping, and collaborative design.

• UX Principles Mastery: Deep understanding of core UX concepts, usability heuristics, and user-centered design methodologies.

• Analytical & Structuring Skills: Ability to dissect complex problems, structure user journeys logically, and articulate design rationale clearly.

• User Insight Extraction: Demonstrated capacity to interpret user data and translate findings into concrete design recommendations.

• Synthesis & Communication: Excellent written and verbal communication skills, with the ability to synthesize information and present clear, actionable proposals.

• Digital Product Interest: Genuine passion for digital products, user behavior, and creating compelling digital experiences.

• AI & Interaction Curiosity: Keen interest in emerging technologies, particularly generative AI and new interaction models.

Preferred Skills:

• Experience with user research methodologies (interviews, surveys, usability testing).

• Familiarity with data analysis tools and techniques.

• Exposure to design thinking or agile development methodologies.

• Knowledge of accessibility standards and best practices.

📝 Enhancement Note: The qualifications clearly outline the educational requirement for an apprenticeship and specify essential technical skills like Figma. The emphasis is on analytical thinking, problem-solving, and a strong foundation in UX principles, aligning with the role's strategic focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Design Case Studies: Showcase 2-3 detailed UX case studies demonstrating your approach to solving user problems. Each case study should clearly outline the problem, your role, the process followed, key decisions, and the outcomes or learnings.

• User Journey Mapping: Include examples of user journey maps or user flow diagrams that illustrate your ability to structure and visualize complex user interactions.

• Wireframing & Low-Fidelity Prototypes: Present examples of wireframes and low-fidelity prototypes created in tools like Figma, demonstrating your ability to translate concepts into structural designs.

• Data-Informed Design Examples: If possible, include examples where you used data (quantitative or qualitative) to inform your design decisions or identify user pain points.

Process Documentation:

• Problem Definition: Show evidence of how you define and articulate user problems and business needs clearly.

• Design Process Walkthrough: Clearly articulate your design process from research and ideation through to conceptualization and iteration.

• Collaboration & Iteration: Demonstrate how you collaborated with others (peers, stakeholders) and iterated on designs based on feedback or new insights.

📝 Enhancement Note: For an apprenticeship role, the portfolio should focus on demonstrating potential and understanding of the UX process. Case studies are crucial for showing analytical thinking and problem-solving skills. The emphasis is on the methodology and thought process rather than polished UI.

💵 Compensation & Benefits

Salary Range:

• As this is an apprenticeship (alternance), compensation will be structured according to French labor laws and collective bargaining agreements for apprenticeships. This typically involves a percentage of the minimum wage or a higher negotiated rate based on the apprentice's age, level of study, and the duration of the contract.

• A typical gross monthly salary for a UX Design apprentice in the Paris region (Ile-de-France) can range from €1,200 to €1,800, depending on the factors mentioned above. Benefits:

• Learning & Development Opportunities: Access to internal training, workshops, and mentorship from experienced UX designers.

• Mentorship Program: Dedicated guidance and support from a senior UX Designer throughout the apprenticeship.

• Exposure to Luxury Brand Environment: Immersive experience within the prestigious and innovative world of CHANEL.

• Potential for Future Employment: Successful completion of the apprenticeship may lead to further opportunities within CHANEL.

• Meal Vouchers (Tickets Restaurant): Common benefit in France, providing a subsidy for daily meals.

• Partial Commuting Reimbursement: Contribution towards transportation costs.

Working Hours:

• Standard full-time working hours for an apprenticeship, typically 35 hours per week, in line with French labor law.

• The specific schedule will be agreed upon with the hiring manager and will align with the educational institution's requirements.

📝 Enhancement Note: Salary for apprenticeships in France is regulated. The provided range is an estimate based on typical apprentice salaries for similar roles in the Paris region. Benefits are tailored to reflect common offerings for apprentices and the specific context of a luxury brand.

🎯 Team & Company Context

🏢 Company Culture

Industry: Luxury Goods (Cosmetics, Fragrances, Skincare)

Company Size: Large Enterprise (CHANEL is a global luxury powerhouse with tens of thousands of employees worldwide). This size implies structured processes, extensive resources, and a global reach.

Founded: 1910. With over a century of history, CHANEL embodies heritage, timeless elegance, and continuous innovation, influencing its approach to brand experience and digital strategy.

Team Structure:

• Digital & E-commerce Department: You will be part of the Digital team, specifically within the Parfums & Beauté division's digital experience unit.

• UX/UI Design Team: You will work closely with a dedicated team of UX and UI designers, reporting to an experienced UX Designer who will serve as your mentor.

• Cross-Functional Collaboration: Frequent interaction with business teams (marketing, product management), content creators, and technical (IT/development) teams to ensure cohesive digital product development.

Methodology:

• User-Centric Approach: CHANEL prioritizes understanding and catering to its discerning clientele, ensuring all digital initiatives are grounded in user needs and desires.

• Data-Driven Insights: While steeped in heritage, the brand leverages data analytics to inform strategic decisions and optimize digital touchpoints.

• Innovation & Exploration: A continuous drive to explore new technologies and interaction methods, as evidenced by the inclusion of AI in this role.

• Collaborative Workshops: Emphasis on collective intelligence through discovery, ideation, and co-creation workshops.

Company Website: https://www.chanel.com/

📝 Enhancement Note: The company context highlights CHANEL's prestige, history, and commitment to innovation. The team structure emphasizes collaboration and mentorship, crucial for an apprentice. The methodology reflects a blend of heritage, user-centricity, and forward-looking digital practices.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Apprentice UX Designer

• This role is designed for individuals at the beginning of their UX design career, focusing on learning and skill development under guidance. It's an apprenticeship, meaning the primary goal is educational and experiential. Reporting Structure:

• You will report directly to a Senior UX Designer who will act as your mentor and supervisor for the duration of your apprenticeship.

• This mentor will guide your daily tasks, provide feedback, and support your professional development. Operations Impact:

• While this is an apprentice role, your contributions will directly impact the user experience of CHANEL's Parfums & Beauté digital platforms.

• By helping to analyze user behavior, structure journeys, and explore new interaction models, you will contribute to improving customer engagement, satisfaction, and potentially conversion rates for digital services.

• Your exploration into AI and new usages can help inform future digital strategies and innovations. Growth Opportunities:

• Skill Development: Intensive learning in UX research, analysis, wireframing, user journey mapping, and potentially AI-driven UX.

• Industry Exposure: Deep dive into the luxury beauty market and understanding of digital strategies within this sector.

• Portfolio Building: The opportunity to develop significant case studies for your professional portfolio.

• Networking: Building professional connections within CHANEL's digital and design teams.

• Potential for Future Roles: Successful completion and strong performance can open doors for future internships or entry-level positions within CHANEL or the wider luxury/tech industry.

📝 Enhancement Note: This section frames the apprenticeship as a significant learning and growth opportunity, emphasizing skill acquisition, portfolio building, and industry exposure within a high-profile brand.

🌐 Work Environment

Office Type: Corporate Office Environment. CHANEL's headquarters in Neuilly-sur-Seine is a modern, professional workspace designed to foster collaboration and innovation.

Office Location(s): Neuilly-sur-Seine, France. This is a well-connected business district just outside of Paris, easily accessible by public transport.

Workspace Context:

• Collaborative Spaces: The office likely features open-plan areas, meeting rooms, and dedicated project spaces designed for team collaboration and brainstorming sessions.

• Design Tools & Technology: Access to industry-standard design software (Figma is explicitly mentioned), collaboration platforms, and potentially research tools.

• Team Interaction: Opportunities for regular interaction with your UX/UI design peers, your mentor, and other digital team members through daily stand-ups, workshops, and team meetings.

• Professional Atmosphere: A dynamic, fast-paced environment characteristic of a leading global luxury brand, balanced with a focus on creativity and human connection.

Work Schedule:

• Typically aligned with a full-time apprenticeship, around 35 hours per week. Specific daily hours will be confirmed with the hiring manager.

• The schedule will need to accommodate any required time at your educational institution. Flexibility may be available depending on team needs and project deadlines.

📝 Enhancement Note: The work environment description is tailored to a corporate setting in a prime business location, emphasizing collaboration and access to necessary tools, which are crucial for an apprentice's success.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess foundational skills and alignment with the role's requirements.

• First Interview (Recruitment/HR): An initial conversation to discuss your background, motivation for the apprenticeship, and understanding of CHANEL and the UX field.

• Second Interview (Hiring Manager/UX Mentor): A more in-depth discussion focusing on your UX knowledge, problem-solving approach, and suitability for the team. This is where your portfolio will be thoroughly reviewed. You may be asked to walk through a case study.

• Potential Workshop/Case Study: You might be given a small, hypothetical UX challenge to prepare for or complete during the interview process to assess your practical application of UX principles.

• Final Interview (Optional): Potentially a final conversation with a department lead to confirm fit and discuss logistics.

Portfolio Review Tips:

• Focus on Process, Not Just Polish: As an apprentice, your ability to articulate your thought process, problem-solving steps, and how you arrive at solutions is more critical than highly polished final UI.

• Tell a Story: For each case study, clearly define the problem, your specific role and contributions, the methodologies you employed (research, ideation, testing), your key decisions and rationale, and the learnings or outcomes.

• Highlight Collaboration: If you worked in a team, explain your contribution and how you collaborated with others.

• Showcase Figma Skills: Ensure your wireframes and user flows are clear and well-organized within Figma.

• Demonstrate Analytical Thinking: If you used data, explain how you interpreted it and how it influenced your design.

• Tailor to the Role: Emphasize aspects of your work that align with the job description, such as user journey analysis, problem structuring, and any exploration of AI or new interactions.

Challenge Preparation:

• Understand the Core UX Process: Be ready to discuss the typical stages of a UX project from discovery to iteration.

• Practice Problem Decomposition: Think about how you would break down a complex user problem into smaller, manageable parts.

• Prepare Examples: Have specific examples ready to illustrate your skills in areas like user research, wireframing, and user flow design.

• Research CHANEL: Understand CHANEL's brand, its digital presence (especially for Parfums & Beauté), and its target audience.

• Formulate Questions: Prepare thoughtful questions about the team, the projects, the mentorship, and the company culture.

📝 Enhancement Note: This section provides actionable advice for navigating the interview process and preparing a portfolio that showcases potential and understanding, crucial for an apprentice role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill. This will be your primary tool for wireframing, user flows, and potentially collaborative prototyping.

• Prototyping Tools: While Figma has prototyping capabilities, familiarity with other tools like Adobe XD or InVision might be beneficial for broader understanding.

• Collaboration Platforms: Experience with tools like Slack, Microsoft Teams, or similar for communication and project management.

Analytics & Reporting:

• Web Analytics Tools (Familiarity): Understanding of concepts behind tools like Google Analytics, Adobe Analytics, or similar, for interpreting user behavior data.

• Data Visualization Tools (Awareness): Awareness of how data is presented visually (e.g., Tableau, Power BI) might be helpful for understanding reports.

CRM & Automation:

• CRM Systems (Conceptual Understanding): While not a primary focus, understanding the role of CRM systems (like Salesforce) in customer data management can provide context for user journeys.

• Project Management Software: Familiarity with tools such as Jira, Asana, or Trello for task tracking and project workflows.

📝 Enhancement Note: The technology stack focuses on Figma as the core tool, with an emphasis on understanding the broader ecosystem of digital product development, analytics, and project management relevant to UX design.

👥 Team Culture & Values

Operations Values:

• Excellence & Craftsmanship: A commitment to high standards and meticulous attention to detail, reflecting CHANEL's heritage of luxury and quality.

• Creativity & Innovation: Encouraging new ideas and approaches, particularly in exploring emerging technologies like AI to enhance user experiences.

• Collaboration & Teamwork: Valuing collective intelligence and fostering a supportive environment where ideas are shared and built upon.

• User Centricity: Placing the customer at the heart of all design decisions, ensuring experiences are intuitive, engaging, and meet their needs.

• Integrity & Respect: Upholding the brand's values and fostering an inclusive environment where all individuals are respected.

Collaboration Style:

• Cross-Functional Integration: The team works closely with various departments (Marketing, E-commerce, IT) to ensure a holistic approach to digital product development.

• Open Communication: Encouraging open dialogue, constructive feedback, and active participation in workshops and design reviews.

• Mentorship-Driven: A strong emphasis on knowledge transfer and support from senior team members to apprentices and junior designers.

• Agile & Iterative: Embracing a flexible approach to design, allowing for iteration based on research, feedback, and evolving project requirements.

📝 Enhancement Note: This section details the cultural values and collaboration style expected within CHANEL's digital team, focusing on excellence, innovation, user-centricity, and a strong mentorship framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Heritage with Innovation: Integrating modern digital experiences and new technologies (like AI) with CHANEL's established brand identity and luxury appeal.

• Understanding Complex User Needs: Deconstructing the nuanced desires and expectations of luxury consumers in the beauty and fragrance space.

• Navigating a Large Organization: Learning to effectively collaborate and communicate within a global, multifaceted company structure.

• Bridging UX and Business Goals: Translating user needs into actionable design solutions that also align with strategic business objectives.

• AI Exploration: Staying abreast of rapidly evolving AI technologies and identifying practical, brand-appropriate applications for UX.

Learning & Development Opportunities:

• Advanced UX Skill Acquisition: Deepen expertise in user research, journey mapping, wireframing, and conceptual design.

• Industry-Specific Insights: Gain invaluable knowledge about digital strategies in the luxury goods and beauty sectors.

• Mentorship from Experts: Receive direct guidance and feedback from experienced UX professionals at CHANEL.

• Portfolio Enhancement: Build robust case studies that showcase problem-solving skills and practical UX application.

• Exposure to AI in UX: Participate in cutting-edge explorations of AI's role in shaping future digital interactions.

📝 Enhancement Note: Challenges are framed in the context of the luxury industry and the role's specific focus on AI and digital innovation, while growth opportunities highlight skill development and industry-specific learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user problem you've tackled and how you approached it." (Focus on your process, research, and decision-making.)

• "How would you structure the user journey for a customer exploring new fragrance lines on a luxury e-commerce site?" (Demonstrate your journey mapping and structuring abilities.)

• "Given the rise of AI, what are 1-2 potential applications you see for enhancing user experience on a beauty e-commerce platform?" (Showcase your understanding of AI's role and creative thinking.)

• "How do you balance user needs with business objectives in your design process?" (Highlight your understanding of stakeholder management and strategic alignment.) Company & Culture Questions:

• "Why CHANEL and why this apprenticeship in UX Design for Parfums & Beauté?" (Show your genuine interest and research.)

• "What does 'luxury' mean to you in the context of digital user experience?" (Connect your UX philosophy with the brand's essence.)

• "Describe a time you collaborated effectively with a team. What was your role?" (Illustrate your teamwork and communication skills.)

• "How do you stay updated on the latest UX trends and technologies, including AI?" (Demonstrate your proactive learning approach.) Portfolio Presentation Strategy:

• Structure: For each case study, clearly articulate: Problem, Your Role, Process, Solution, and Learnings/Outcomes.

• Visuals: Use clear wireframes, user flows, and any conceptual sketches. If you have low-fidelity prototypes, be ready to demonstrate them.

• Narrative: Tell a compelling story about how you approached and solved the user problem.

• Data Integration: If you used data, explain its impact on your design decisions.

• Conciseness: Focus on the most relevant aspects for the role. Be prepared to answer questions and go deeper where needed.

• Enthusiasm: Convey your passion for UX design and your eagerness to learn within the CHANEL environment.

📝 Enhancement Note: Interview preparation advice is tailored to test core UX competencies, strategic thinking, cultural fit, and the ability to articulate one's process, with a specific emphasis on the luxury context and AI exploration.

📌 Application Steps

To apply for this ALTERNANCE - UX Designer position at CHANEL:

• Submit your application through the provided Workday link.

• Tailor your CV: Highlight relevant academic achievements, any prior internships or projects, and specifically mention your proficiency in Figma and understanding of UX principles. Ensure it's in French.

• Curate your UX Portfolio: Prepare a digital portfolio (PDF or link to a website) showcasing 2-3 strong UX case studies. Focus on demonstrating your problem-solving process, user journey mapping, wireframing skills (Figma), and analytical thinking.

• Write a compelling Cover Letter (Optional but Recommended): In French, clearly articulate your motivation for pursuing this apprenticeship at CHANEL, your passion for UX design, and how your skills align with the role's requirements, especially your interest in AI and the luxury sector.

• Prepare for the Interview: Practice articulating your UX process, be ready to discuss your portfolio in detail, and research CHANEL's digital presence thoroughly. Prepare thoughtful questions.

• Specify your Alternance Rhythm: Clearly indicate your desired work-study schedule (e.g., 3 weeks work / 1 week school) as requested in the application.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.