UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Intact FC

Location: Montréal, Quebec, Canada (with options for Toronto, Ontario, Canada and St. John's, Newfoundland and Labrador, Canada)

Job Type: Full-Time

Category: Design / User Experience

Date Posted: April 23, 2026

Experience Level: Mid-Level (4+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the design of critical customer renewal experiences, transforming transactional touchpoints into intuitive, multi-channel journeys.

• Drive the end-to-end design process for customer communications and experience assets across physical, digital, and communication touchpoints.

• Advocate for user-centered design principles, accessibility, and brand alignment throughout all project stages.

• Translate complex business needs and user research insights into actionable design solutions and compelling visual narratives.

• Collaborate extensively with cross-functional stakeholders to shape problem understanding, develop insights, and deliver innovative solutions.

📝 Enhancement Note: This role is positioned within the Strategic Design team, focusing on a high-impact area of the customer journey. The emphasis on "challenging the status quo" and "obsession with elevating customer experience" suggests a proactive, strategic design function rather than purely execution-based. The hybrid model and multiple locations indicate a company with a distributed workforce and a commitment to employee flexibility.

📈 Primary Responsibilities

• Conceptualize and design customer-facing communications and experience assets across various channels, ensuring a cohesive and engaging user journey.

• Translate user research, analytics, and stakeholder feedback into detailed design artifacts including personas, journey maps, service blueprints, user flows, wireframes, mockups, and interactive prototypes.

• Champion accessibility standards, user-centered design methodologies, and adherence to brand guidelines throughout the design lifecycle.

• Develop and refine information architectures and content structures to enhance usability and comprehension for complex renewal information.

• Generate final design assets and collaborate closely with development teams for accurate implementation and validation of specifications.

• Leverage and contribute to design system libraries and brand guidelines, advocating for improvements within the design community.

• Iterate on designs based on performance data, A/B testing results, and direct customer feedback to optimize user engagement and task completion.

• Facilitate and lead workshops with stakeholders to drive discovery, gather insights, ensure alignment, and validate design concepts.

• Partner with content strategists, researchers, analytics specialists, and channel owners to deliver comprehensive, end-to-end solutions from conception through launch and ongoing iteration.

• Present design work and strategic rationale confidently and clearly to diverse audiences, including senior leadership and key stakeholders.

• Elevate the team's design practices and methodologies by advocating for user-centered, data-driven design approaches and sharing best practices.

📝 Enhancement Note: The responsibilities highlight a senior-level design role that involves strategic influence, stakeholder management, and end-to-end ownership of design projects, particularly within a complex transactional journey like customer renewals. The expectation to "advocate for improvements" and "elevate the team's design practices" points to a desire for a candidate who can contribute to the maturity of the design function.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design (Graphic Design, Interaction Design, Human-Computer Interaction), or a related field, is implied by the role's focus.

Experience: A minimum of 4 years of progressive experience in UX and UI Design is required, with a demonstrated ability to manage complex design challenges.

Required Skills:

• Proven expertise in interaction design principles, user-centered design methodologies, and information architecture.

• Mastery of industry-standard design and prototyping tools, including Figma, Figjam, Miro, and Axure.

• Demonstrated ability to understand complex business needs and translate them into clear, effective design requirements and solutions, including experience designing within business constraints.

• Comfort and proficiency working in iterative, experiment-driven environments, embracing agile methodologies.

• Strong visual storytelling capabilities, with exceptional presentation and communication skills to articulate design rationale and insights.

• Experience designing for customer communications, transactional journeys, and multi-channel experiences.

Preferred Skills:

• Experience in UX research, including conducting user interviews, usability testing, and synthesizing research findings.

• Familiarity with or experience in the insurance industry, understanding its specific customer needs and regulatory landscape.

• For candidates located in Quebec, bilingualism (English and French) is a requirement due to regular interaction with colleagues across the country.

📝 Enhancement Note: The "4 years of experience" suggests a mid-level to senior individual contributor role. The emphasis on specific tools like Figma and Miro, along with "design system libraries," indicates a need for practical, hands-on proficiency. The preference for insurance industry experience and bilingualism in Quebec are key differentiators.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design projects that demonstrate a deep understanding of the user-centered design process, from research and ideation to final implementation and iteration.

• Include case studies that highlight your ability to translate complex business requirements and user needs into elegant, usable, and visually compelling design solutions.

• Demonstrate proficiency in creating detailed design artifacts such as user flows, wireframes, high-fidelity mockups, and interactive prototypes using tools like Figma.

• Provide examples of how you've leveraged design systems, either by contributing to them or effectively utilizing existing ones, to ensure brand consistency and efficiency.

Process Documentation:

• Present examples of how you have documented user research findings, including personas, journey maps, and service blueprints, to inform design strategy.

• Include documentation of your iterative design process, showing how you incorporated feedback from user testing, analytics, and stakeholders to refine designs.

• Showcase your ability to collaborate with developers by providing examples of how you hand off design specifications and work with them to ensure accurate implementation.

📝 Enhancement Note: A strong portfolio is explicitly requested and will be crucial for evaluating candidates. The emphasis is on demonstrating the full design process, strategic thinking, and practical application of design tools and methodologies, particularly in complex, multi-channel environments.

💵 Compensation & Benefits

Salary Range: $74,800 - $91,400 CAD per year (based on a 35-hour workweek).

Annual Bonus Target: 7.5% of base salary, with potential payout up to double the target, subject to personal and company performance.

Benefits:

• Flexible work arrangements and a hybrid work model.

• Opportunity to purchase up to 5 extra days off per year.

• Comprehensive benefits supporting physical and mental well-being, including telemedicine and a Wellness account.

• Share plan & Employee Share Purchase Plan (ESPP): Intact matches 50% of net shares purchased.

• Pension offerings, including a defined benefit pension plan providing guaranteed income for life.

Working Hours: Standard 35-hour workweek, with flexibility implied by the hybrid work model.

📝 Enhancement Note: The salary range is explicitly provided, along with detailed information about bonus targets and a comprehensive benefits package that includes unique offerings like the defined benefit pension plan and the ability to purchase extra days off. The note regarding the salary range representing a "majority of different candidate profiles" indicates that candidates outside this range are still encouraged to apply, suggesting potential for negotiation based on exceptional qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance. Intact FC is a major player in the Canadian insurance market, focused on helping individuals and businesses prosper and remain resilient.

Company Size: Large enterprise (implied by the scale of operations, multiple locations, and structured benefits like a defined benefit pension plan). Intact is a significant employer in Canada.

Founded: Intact Financial Corporation has a long history, with roots tracing back to 1809, indicating a stable and established organization with evolving business practices.

Team Structure:

• The UX/UI Designer will be part of the Strategic Design team, suggesting a specialized group focused on high-level design strategy and innovation.

• The role involves significant collaboration with cross-functional teams, including content, research, analytics, and channel owners, as well as business stakeholders across the organization.

Methodology:

• Emphasis on "design thinking obsession" and "user-centered design" as core methodologies.

• A commitment to "iterative, experiment-driven environments" and "data-driven design" approaches.

• Collaboration is key, using "design-driven methods" to understand problems and develop solutions.

Company Website: https://www.intactfc.com/ (derived from domain_derived)

📝 Enhancement Note: Intact emphasizes a culture of shared success, employee well-being, and long-term commitment, as evidenced by their benefits and pension plans. The "Win As A Team" value suggests a collaborative and supportive environment. The Strategic Design team likely operates with a focus on innovation and driving significant improvements to customer journeys.

📈 Career & Growth Analysis

Operations Career Level: This role is a mid-level to senior individual contributor position within the design function. It requires significant autonomy and the ability to lead design initiatives independently. The emphasis on "leading design" and influencing strategy suggests a path towards senior design leadership or specialized expertise.

Reporting Structure: The UX/UI Designer will likely report to a Design Lead or Manager within the Strategic Design team. They will collaborate closely with product managers, developers, researchers, and business stakeholders.

Operations Impact: The role directly impacts customer perception, confidence in decision-making, and ease of interaction with the company, particularly during the critical renewal phase. Successful designs contribute to customer retention, satisfaction, and loyalty, which are key revenue drivers for an insurance company.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/UI design, customer journey mapping, or service design within the insurance sector.

• Leadership: Potential to grow into a Senior UX/UI Designer, Design Lead, or Product Design Manager role, mentoring junior designers and leading larger initiatives.

• Cross-functional Mobility: Opportunities to move into related roles within product management, customer experience strategy, or innovation teams.

• Skill Development: Continuous learning through exposure to complex design challenges, collaboration with diverse teams, and potential for professional development programs and workshops.

📝 Enhancement Note: The role offers substantial growth potential beyond individual contribution, with clear pathways toward leadership and specialized design roles. The company's emphasis on employee development and its "grow with us" promise suggest a supportive environment for career advancement.

🌐 Work Environment

Office Type: Hybrid work model, indicating a blend of remote work and in-office collaboration. The specific office locations are Montréal, Toronto, and St. John's.

Office Location(s):

• Montréal, Quebec, Canada (2020 Robert-Bourassa)

• Toronto, Ontario, Canada

Workspace Context:

• The hybrid model allows for flexibility, enabling designers to work from home while also providing opportunities for in-person collaboration, brainstorming sessions, and team building within designated office spaces.

• Intact likely provides a modern, tech-enabled workspace conducive to creative work, with access to the necessary design tools and collaborative platforms.

• The environment fosters teamwork, creativity, innovation, and a passion for design, encouraging designers to share their work and perspectives.

Work Schedule: A standard 35-hour workweek is mentioned, but the hybrid nature suggests a degree of flexibility in daily scheduling, allowing individuals to manage their time effectively around core collaboration hours.

📝 Enhancement Note: The hybrid model is a key feature, offering work-life balance. The physical office locations provide options for those who prefer or require in-office collaboration. The company's culture emphasizes teamwork and creativity, suggesting a dynamic and engaging work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter review of application and resume, likely assessing alignment with core requirements and enthusiasm for the role.

• Portfolio Review: A dedicated session where candidates present their portfolio, discussing key projects, design process, problem-solving approaches, and impact. This is a critical stage.

• Hiring Manager/Team Interview: Deeper dive into experience, design philosophy, collaboration style, and technical skills. May include situational and behavioral questions.

• Stakeholder Interview(s): Interviews with key collaborators (e.g., product managers, developers, business leads) to assess fit, communication, and ability to work within a cross-functional team.

• Final Interview: Potentially with a senior leader for final approval, discussing strategic alignment and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your UX/UI skills, problem-solving abilities, and impact, particularly those involving complex journeys or transactional experiences.

• Tell a Story: For each project, clearly articulate the problem, your role and responsibilities, your design process (research, ideation, iteration, testing), the solutions you developed, and the measurable outcomes or impact.

• Highlight Process: Detail your thought process, including how you translated user research into design decisions and how you handled constraints or challenges. Use visuals to support your narrative.

• Demonstrate Tool Proficiency: Show examples of your work within Figma, Miro, or other relevant tools, and be prepared to discuss your workflow.

• Focus on Renewal Experience: If possible, showcase projects related to customer lifecycle management, onboarding, or renewal processes to demonstrate direct relevance.

Challenge Preparation:

• Be prepared for a design challenge, which could involve a take-home assignment or a live design exercise during an interview. This will likely focus on a specific problem related to the renewal experience.

• Practice articulating your design decisions clearly and concisely, justifying your choices based on user needs, business goals, and design principles.

• Anticipate questions about your approach to accessibility, design systems, and collaboration with developers.

📝 Enhancement Note: The emphasis on portfolio review and a potential design challenge highlights the practical, skill-based nature of this role. Candidates should prepare to not only present their work but also articulate the strategic thinking and problem-solving behind it.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (mastery expected), Figjam, Miro, Axure. These are essential for wireframing, mockups, prototyping, and collaborative ideation.

• Collaboration: Tools like Jira, Confluence (likely used by development and product teams, requiring designer interaction).

• Design Systems: Experience with or contribution to design system libraries is a significant advantage.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to interpret user behavior data and inform design decisions.

CRM & Automation:

• While not direct CRM tools, understanding how designs integrate with customer journeys managed by CRM systems (e.g., Salesforce, Dynamics 365) is beneficial.

• Awareness of marketing automation platforms and how UX/UI designs support automated customer communications.

📝 Enhancement Note: Proficiency in Figma is paramount. The inclusion of Miro and Figjam suggests a strong emphasis on collaborative ideation and workshop facilitation. Experience with design systems is critical for ensuring consistency across a large organization.

👥 Team Culture & Values

Operations Values:

• Respect: Valuing diversity as a strength and fostering an inclusive workplace where unique perspectives are shared.

• Do Your Best Work: Commitment to high standards, creativity, and continuous improvement in design execution.

• Be Open to Change: Adaptability and a willingness to embrace new methodologies, technologies, and evolving customer needs.

• Invest in Your Career: Encouraging continuous learning, skill development, and professional growth.

• Win As A Team: Emphasizing collaboration, shared success, and mutual support among colleagues.

Collaboration Style:

• Highly collaborative, working closely with cross-functional teams (content, research, analytics, product, development) from discovery through implementation.

• Uses design-driven methods to engage stakeholders, facilitate workshops, and align on solutions.

• Open to feedback and iteration, with a focus on data-informed decision-making.

• Advocates for user-centered design and contributes to elevating the team's overall design practices.

📝 Enhancement Note: Intact's stated values and employee promise directly translate into the expected team culture. The role requires someone who is not only a skilled designer but also a strong collaborator and advocate for user-centricity within a team that values innovation and collective achievement.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Renewal Experience: Designing for a traditionally transactional and potentially complex customer touchpoint requires significant strategic thinking, clarity, and empathy to make it a positive experience.

• Balancing Business Constraints and User Needs: Effectively navigating business requirements, technical limitations, and regulatory compliance while advocating for optimal user experience.

• Multi-Channel Integration: Ensuring a seamless and consistent experience across diverse physical, digital, and communication touchpoints.

• Influencing Stakeholders: Gaining buy-in and alignment from various internal stakeholders who may have different priorities or perspectives.

Learning & Development Opportunities:

• Deep Dive into Insurance CX: Gain in-depth knowledge of customer experience challenges and opportunities within the insurance industry.

• Strategic Design Influence: Develop skills in shaping product strategy and influencing business direction through design.

• Mentorship: Opportunities to learn from senior designers and potentially mentor junior team members as the team grows.

• Industry Trends: Stay abreast of evolving UX/UI design trends, tools, and methodologies, particularly those relevant to financial services and customer retention.

📝 Enhancement Note: The role presents significant challenges that are also opportunities for professional growth. Successfully navigating these challenges will allow the designer to build valuable experience and demonstrate impactful leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex transactional journey. What were the key challenges, and how did you approach them?" (Focus on your process, user research, and problem-solving).

• "How do you balance user needs with business constraints and technical limitations in your designs?" (Highlight your negotiation skills and pragmatic approach).

Company & Culture Questions:

• "What excites you about Intact FC and this specific role focused on the renewal experience?" (Research Intact's mission, values, and recent news).

• "How do you contribute to a collaborative design team and foster positive working relationships with cross-functional partners?" (Provide examples of your teamwork and communication style).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Visuals: Use high-quality visuals of your designs, wireframes, and prototypes. Annotate key elements to explain your decisions.

• Narrative: Tell a compelling story about each project, focusing on the "why" behind your design choices.

• Quantify: Whenever possible, present metrics or data that demonstrate the impact of your work (e.g., improved conversion rates, reduced support calls, increased user satisfaction).

• Conciseness: Be mindful of time; focus on the most impactful aspects of each project.

📝 Enhancement Note: Interview preparation should heavily focus on showcasing your design process, strategic thinking, and ability to deliver tangible results. Being ready to articulate the "why" behind your design decisions and demonstrating a deep understanding of user-centered principles will be key.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Workday job portal link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate experience with customer journeys, transactional processes, multi-channel design, and ideally, complex problem-solving in areas like renewals or customer lifecycle management.

• Resume Optimization: Ensure your resume clearly articulates your 4+ years of UX/UI design experience, specific tool proficiencies (Figma, Miro, etc.), and achievements using action verbs and quantifiable results where possible. Integrate keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and the impact of your work. Prepare specific examples for behavioral questions and be ready to present your portfolio compellingly.

• Company Research: Familiarize yourself with Intact FC's mission, values, industry position, and recent initiatives. Understand their commitment to customer experience and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided job posting and company information. All details, especially regarding specific interview processes or exact salary negotiations, should be verified directly with the hiring organization during the application and interview stages.