UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Financial Services Regulatory Authority (FSRA)

Location: Toronto, ON, Canada

Job Type: Full-time

Category: User Experience & Interface Design Operations

Date Posted: August 06, 2026

Experience Level: 1-4 years (Early to Mid-Career)

Remote Status: On-site

🚀 Role Summary

• Design and implement intuitive, user-centered interfaces for digital platforms, ensuring a seamless user experience aligned with FSRA's vision of financial safety, fairness, and choice for Ontarians.

• Contribute to the analysis, design, and continuous improvement of digital systems and applications, translating complex regulatory requirements into user-friendly designs.

• Collaborate with cross-functional teams, including development and business stakeholders, to deliver high-fidelity prototypes, user flows, and design assets.

• Apply established user-centered design practices, accessibility standards (AODA, WCAG), and FSRA's design system to create consistent and compliant digital touchpoints.

• Utilize user feedback, analytics, and usability testing to identify and resolve design and system-related issues, driving iterative improvements.

📝 Enhancement Note: While the job title is UX/UI Designer, this role has significant operational aspects. The emphasis on "system design, implementation, and continuous improvement activities," "translating business, regulatory, and user requirements," and "supporting implementation activities by working closely with development teams" positions this as a crucial function within the organization's digital operations. The role requires not just creative design but also an understanding of how designs integrate into broader systems and processes, making it relevant to operations professionals seeking roles that bridge design and operational efficiency.

📈 Primary Responsibilities

• Design intuitive, visually consistent user interfaces that adhere to approved standards and guidelines for websites and portals.

• Translate business, regulatory, and user requirements into actionable wireframes, screen designs, and interactive prototypes.

• Develop end-to-end user flows and journey maps to visualize user interactions and support system functionality.

• Conduct and support usability testing sessions, incorporating feedback to refine designs based on user insights and findings.

• Collaborate closely with development teams during implementation to validate design solutions, clarify requirements, and ensure accurate execution.

• Support the identification, analysis, and resolution of system and usability issues, contributing to root cause diagnosis and solution recommendations.

• Maintain consistent navigation, layout, and content structure across all digital touchpoints to ensure a cohesive user experience.

• Utilize analytics and user feedback to identify usability and system design issues, proposing data-driven opportunities for enhancement.

• Participate in workshops and collaborative sessions (e.g., journey mapping, brainstorming) to contribute design expertise and ensure effective implementation of solutions.

• Apply and contribute to FSRA’s design system, ensuring consistent use of UI components, patterns, and visual styles.

• Ensure all design solutions meet accessibility (AODA, WCAG) and regulatory standards, incorporating inclusive design principles.

• Participate in accessibility reviews and address identified issues under guidance.

• Contribute to the planning, coordination, and execution of digital projects, managing assigned deliverables and timelines.

• Participate in troubleshooting activities for digital platforms, supporting the diagnosis and resolution of functional and experience-related issues.

• Evaluate and propose adoption of new tools, technologies, and processes to improve UX/UI and system effectiveness.

• Identify opportunities to simplify complex regulatory interactions for users, enhancing user comprehension and engagement.

• Manage assigned work activities within projects, ensuring timely delivery and alignment with project objectives.

📝 Enhancement Note: The responsibilities indicate a need for strong process thinking and a focus on operationalizing design. The emphasis on "translating business, regulatory, and user requirements into wireframes," "supporting implementation activities," "identification, analysis, and resolution of system-related and usability issues," and "applying FSRA’s design system" highlights the operational integration of design. This goes beyond pure aesthetics to encompass the systematic delivery and maintenance of user interfaces within a regulated environment.

🎓 Skills & Qualifications

Education:

• Postsecondary education in Design, Human-Computer Interaction, Computer Science, or a related field, or a combination of relevant education and equivalent experience. Experience:

• 1–4 years of experience in UX/UI design roles or related digital design positions.

• Proven experience in analyzing and designing digital systems, applications, or platforms.

• Experience contributing to system design, analysis, or implementation activities within a project lifecycle. Required Skills:

• Strong proficiency in user-centered design principles, systems design practices, and UX/UI methodologies.

• Familiarity with designing for websites, portals, and responsive interfaces.

• Understanding of information architecture, interaction design, and navigation design concepts.

• Awareness of accessibility standards (AODA, WCAG) and inclusive design practices.

• General understanding of usability testing and user research methods.

• Familiarity with design systems and component-based design approaches.

• Understanding of how web technologies and development constraints impact design.

• Proficiency in creating wireframes, prototypes, and UI designs using tools such as Figma.

• Strong attention to detail and commitment to producing high-quality design work.

• Ability to incorporate feedback and iterate on designs effectively.

• Ability to identify, analyze, and resolve complex problems independently.

• Strong collaboration skills and comfort working within cross-functional technical and business teams.

• Clear communication skills, both verbal and visual.

• Ability to manage multiple tasks and deadlines and contribute to project delivery in a structured environment. Preferred Skills:

• Experience within a regulated industry, such as financial services or government, is highly advantageous.

• Familiarity with Agile development methodologies and their impact on design workflows.

• Experience in content review and preparation for publication within a digital context.

• Ability to contribute to the evaluation and adoption of new design tools and technologies.

📝 Enhancement Note: The experience requirement (1-4 years) suggests this is an early to mid-career role. The emphasis on "analyzing and designing digital systems" and "contributing to system design, analysis, or implementation" points to a need for candidates who can think systematically about how their designs integrate into larger operational workflows and technological architectures, not just isolated design tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating end-to-end UX/UI design processes for digital platforms (websites, portals, applications).

• Clearly articulate the problem statement, user research methodologies employed, design challenges, and proposed solutions.

• Include examples of wireframes, user flows, journey maps, and high-fidelity prototypes created using tools like Figma.

• Highlight contributions to system design, analysis, or implementation activities, showing how designs integrated with technical constraints.

• Demonstrate application of user-centered design principles, accessibility standards (AODA, WCAG), and inclusive design practices in at least one case study.

• Present visual design consistency and adherence to design system components or established standards. Process Documentation:

• Evidence of creating and documenting user flows, journey maps, and interaction designs.

• Examples of iterative design processes, including how user feedback and usability testing informed design refinements.

• Documentation illustrating collaboration with development teams and how design assets were prepared for implementation.

• Showcase understanding of how to maintain consistency in navigation, layout, and content structure across digital touchpoints.

📝 Enhancement Note: For a UX/UI Designer role with operational integration, a portfolio is critical. It should not only display visual design skills but also demonstrate the candidate's ability to manage design processes, collaborate effectively within a project lifecycle, and understand how designs translate into functional, accessible, and maintainable systems. The emphasis on "system design, analysis, or implementation" suggests a need to show how designs fit within a broader technical and operational framework.

💵 Compensation & Benefits

Salary Range:

Based on the provided compensation range of $1,408.64 - $1,773.85 per week for the OPSEU ADM Grade 222 bargaining unit, the estimated annual salary range for this 36.25-hour work week position is approximately $73,249 - $92,250 CAD.

Benefits:

• Employer-matched defined benefit pension plan (via OPB).

• Comprehensive and competitive benefits plan.

• Investment in personal and professional growth.

• Prioritization of learning and development.

• Focus on employee wellbeing.

• Commitment to diversity, equity, inclusion, and belonging.

• Opportunities for community giving. Working Hours:

• Scheduled Weekly Hours: 36.25 hours per week.

• This is a full-time, fixed-term position for 18 months.

📝 Enhancement Note: The salary range is explicitly provided and tied to a specific bargaining unit (OPSEU ADM Grade 222), indicating a structured compensation system. The benefits package is also detailed, highlighting a strong pension plan and a comprehensive approach to employee support, which are attractive aspects for professionals in any field, including operations. The fixed-term nature of the contract is also a key detail for potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services Regulation. FSRA operates as a regulator, ensuring financial safety, fairness, and choice for Ontarians. This involves a strong focus on compliance, consumer protection, and maintaining the stability of the financial sector.

Company Size: As a regulatory authority, FSRA is a significant public sector organization. While exact employee numbers aren't provided, regulatory bodies typically employ a substantial workforce to manage diverse responsibilities across multiple departments.

Founded: The Financial Services Regulatory Authority of Ontario (FSRA) was established on June 29, 2016, succeeding the Financial Services Commission of Ontario (FSCO) and the Ontario Motor Vehicle Industry Council (OMVIC). This relatively recent establishment suggests a modern organizational structure and a forward-looking approach to regulation.

Team Structure:

• The UX/UI Designer will work within cross-functional teams, collaborating with development, business analysts, and potentially policy or compliance specialists.

• The role supports system design, implementation, and continuous improvement activities, indicating integration within project teams and potentially a digital transformation or IT department.

• The reporting structure is likely within a digital services, IT, or a dedicated digital transformation unit. Methodology:

• FSRA employs a principles-based approach to regulation, allowing for adaptability to evolving consumer and industry needs. This likely translates into project methodologies that value flexibility and outcomes.

• The emphasis on user-centered design, accessibility (AODA, WCAG), and inclusive design suggests a structured approach to digital product development that prioritizes user needs and compliance.

• Continuous improvement is a stated goal, implying a culture of iterative development and learning from data and user feedback.

Company Website: [FSRA Website URL - Not provided in input, but typically www.fsrao.ca]

📝 Enhancement Note: Understanding FSRA's role as a regulator is key. This means designs must be not only user-friendly but also compliant, secure, and robust, reflecting the seriousness of financial regulation. The company's commitment to "meaningful work" and "outcomes, not inputs" suggests a performance-oriented culture that values impact and efficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an "UX/UI Designer" with 1-4 years of experience. Within an operations context, this signifies an early to mid-career professional who is developing their expertise in designing and maintaining digital user experiences that directly impact operational efficiency and user engagement. The role involves applying established practices and contributing to system improvements, rather than setting overarching strategy.

Reporting Structure: The UX/UI Designer will work collaboratively across cross-functional teams, likely reporting to a UX/UI Lead, Digital Design Manager, or a Project Manager overseeing digital initiatives. The role will interact with developers, business analysts, and potentially subject matter experts from various regulatory departments.

Operations Impact: The UX/UI Designer's impact is primarily on the usability, accessibility, and efficiency of FSRA's digital platforms. By creating intuitive interfaces and streamlining user journeys, this role directly contributes to:

• Improved user adoption and satisfaction with FSRA's digital services.

• Reduced support costs and inquiries due to clearer, more user-friendly interfaces.

• Enhanced compliance with accessibility and regulatory standards, mitigating risk.

• Increased efficiency for internal users who interact with FSRA's systems.

• Successful implementation and adoption of new digital features and systems. Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX/UI design, such as interaction design, information architecture, accessibility auditing, or user research methodologies.

• Cross-functional Experience: Gain exposure to various regulatory domains and business processes, enhancing understanding of how design supports diverse operational needs.

• Design System Contribution: Contribute to the evolution and expansion of FSRA's design system, potentially leading to more senior roles in design governance.

• Project Leadership: Progress to leading design efforts on specific digital projects, managing timelines and stakeholder expectations.

• Transition to Operations: Develop a strong understanding of system integration and process optimization, potentially leading to roles in digital product management, operations management, or business analysis within the public sector.

📝 Enhancement Note: The growth opportunities are framed around developing core UX/UI skills while also building an understanding of the operational context of a regulatory body. This can lead to career paths that leverage design expertise within broader operational improvement initiatives. The fixed-term nature might also offer opportunities for contract extensions or transitions to permanent roles based on performance and organizational needs.

🌐 Work Environment

Office Type: This is an on-site role at FSRA's Head Office in Toronto. The environment is likely professional, structured, and geared towards collaborative work within a public sector organization.

Office Location(s): FSRA Head Office, Toronto, ON, Canada. This location is in a major urban center, offering good accessibility via public transportation.

Workspace Context:

• Collaborative Environment: The role requires active participation in workshops and collaboration with cross-functional teams, suggesting an open or team-oriented workspace designed to facilitate interaction.

• Tools and Technology: Access to industry-standard design tools (e.g., Figma) and potentially other relevant software for prototyping, user research, and project management.

• Team Interaction: Opportunities to work closely with developers, business analysts, and other design professionals, fostering knowledge sharing and mentorship.

Work Schedule:

• A standard 36.25-hour work week, typical for many public sector organizations in Ontario. This provides a predictable schedule for planning and work-life balance.

• The fixed-term nature of the contract (18 months) means the role is project-based and time-bound.

📝 Enhancement Note: The on-site requirement implies a traditional office setting. The emphasis on "collaborative sessions" and "working within cross-functional technical and business teams" suggests an environment that values teamwork and open communication, which is crucial for effective design integration into operational processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of applications and resumes, with a focus on relevant experience and qualifications.

• Portfolio Review: Candidates will likely be asked to submit a portfolio. This is a critical stage where the quality of design work, process articulation, and demonstrated understanding of user-centered principles will be assessed.

• First Interview: Likely a behavioral and technical interview with hiring managers and potentially team members. This may include discussions about past projects, problem-solving approaches, and collaboration style.

• Design Exercise/Challenge: A practical exercise or case study may be administered to assess design skills, problem-solving abilities, and approach to specific design challenges relevant to FSRA's domain.

• Final Interview: Possibly with senior leadership or key stakeholders to assess cultural fit, strategic thinking, and overall suitability for the role and the organization.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly illustrate your design thinking, research methods, and iterative process. Explain why you made certain design decisions.

• Highlight Operational Integration: Include examples that show how your designs integrated with system constraints, business requirements, or implementation considerations.

• Quantify Impact: Where possible, use metrics or user feedback to demonstrate the positive impact of your designs on user experience or operational efficiency.

• Tailor to FSRA: If possible, research FSRA's existing digital platforms and consider how your skills align with their needs. Mentioning specific FSRA standards (AODA, WCAG) demonstrates preparedness.

• Concise and Clear: Organize your portfolio for easy navigation. Provide brief, impactful descriptions for each project.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with FSRA's mission, the financial services industry in Ontario, and common regulatory challenges.

• Practice Design Exercises: Work through common UX/UI design challenges, focusing on problem decomposition, ideation, and rapid prototyping.

• Accessibility Focus: Be ready to discuss how you incorporate AODA and WCAG guidelines into your design process.

• Collaboration Scenarios: Prepare to discuss how you would collaborate with developers, business analysts, and stakeholders to bring a design to life.

📝 Enhancement Note: The interview process for a design role in a regulatory body will likely be thorough, with a strong emphasis on both technical design skills and the ability to operate within a structured, compliance-driven environment. The portfolio is paramount, and demonstrating an understanding of operational integration and regulatory requirements will be key differentiators.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required proficiency for creating wireframes, prototypes, and UI designs. This is the core design tool for this role.

• Prototyping Tools: While Figma is mentioned, general proficiency in other prototyping tools may be beneficial for diverse project needs.

• Wireframing Tools: Implicitly covered by Figma, but understanding the principles of low-fidelity and high-fidelity wireframing is essential.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics or similar platforms to understand user behavior on websites and portals, and to identify usability issues.

• User Feedback Platforms: Experience with survey tools or feedback mechanisms to collect qualitative data on user experiences.

CRM & Automation:

• While not directly stated as a requirement for this design role, understanding how user interfaces interact with underlying CRM or backend systems can be beneficial for holistic design thinking.

📝 Enhancement Note: The explicit mention of Figma is a critical piece of information for candidates. Beyond this, the role implies a need to understand how designs integrate with broader digital systems, making familiarity with the principles of web technologies and system constraints important. The use of analytics and user feedback suggests a data-informed design approach.

👥 Team Culture & Values

Operations Values:

• Consumer Focus: A core value at FSRA, driving the need for user-centered design that ensures financial safety, fairness, and choice for Ontarians.

• Integrity & Accountability: As a regulatory body, a strong ethical foundation and commitment to public service are paramount. This translates to reliable, compliant, and transparent digital experiences.

• Collaboration & Teamwork: The role emphasizes working in cross-functional teams, highlighting the value FSRA places on collective effort and knowledge sharing.

• Innovation & Adaptability: While regulated, FSRA aims to respond effectively to changing needs, suggesting a culture that values continuous improvement and modern approaches to design and technology.

• Inclusivity & Accessibility: A stated commitment to diversity, equity, inclusion, and belonging, and ensuring designs meet accessibility standards (AODA, WCAG).

Collaboration Style:

• Cross-functional Integration: Design work is deeply integrated with development, business analysis, and potentially regulatory subject matter experts.

• Process-Oriented: Emphasis on structured design processes, adherence to standards, and iterative refinement based on feedback and data.

• Knowledge Sharing: Encouragement to contribute to the design system and share knowledge on UX/UI practices, tools, and standards.

• Stakeholder Engagement: Requires clear communication and collaboration with various stakeholders to ensure design solutions meet diverse needs.

📝 Enhancement Note: The culture at FSRA, as a public sector regulator, likely balances a need for rigorous adherence to standards with a forward-looking approach to digital engagement. The emphasis on "meaningful work" and "outcomes" suggests a team that is dedicated and impact-driven, with a strong sense of public service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Regulatory Complexity: Designing intuitive interfaces for potentially complex financial regulations requires careful simplification and clear communication.

• Adhering to Strict Standards: Ensuring all designs meet AODA, WCAG, and other organizational accessibility and regulatory requirements can be challenging.

• Cross-functional Alignment: Gaining consensus and ensuring seamless integration of designs across diverse technical and business teams.

• Iterative Design in a Structured Environment: Navigating project timelines and approval processes while maintaining an agile, iterative design approach.

• Fixed-Term Contract: Managing career progression and seeking long-term opportunities within a fixed-term engagement.

Learning & Development Opportunities:

• Specialized UX/UI Training: Opportunities to deepen expertise in areas like advanced prototyping, user research, or accessibility auditing.

• Domain Knowledge Acquisition: Learning about financial services regulation and how it impacts digital user experiences.

• Design System Development: Contributing to and understanding the architecture and evolution of a comprehensive design system.

• Public Sector Digital Practices: Gaining insight into how digital transformation and design are implemented within government and regulatory bodies.

• Mentorship: Potential to learn from more experienced designers and operations professionals within FSRA.

📝 Enhancement Note: The challenges presented are typical for design roles in regulated environments. The growth opportunities are framed to leverage these challenges into skill development and career advancement, particularly by building expertise in both design and the operational nuances of a public sector organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex regulatory or business requirements into a simple, user-friendly interface. What was your process, and what was the outcome?" (Focus on process, problem-solving, and impact.)

• "How do you ensure your designs meet accessibility standards like AODA and WCAG? Can you walk me through an example?" (Demonstrate technical knowledge and commitment to inclusivity.)

• "Tell me about a project where you collaborated closely with developers and business analysts. What were the key challenges, and how did you overcome them to ensure successful implementation?" (Highlight collaboration skills and understanding of the development lifecycle.) Company & Culture Questions:

• "What interests you about working for a financial services regulator like FSRA, and what do you understand about our mission to ensure financial safety, fairness, and choice?" (Show genuine interest and alignment with FSRA's purpose.)

• "How do you approach incorporating feedback from user testing and stakeholders into your designs, especially when there are conflicting opinions?" (Assess adaptability, communication, and conflict resolution.)

• "FSRA emphasizes diversity, equity, inclusion, and belonging. How do you incorporate these principles into your UX/UI design process?" (Demonstrate understanding and practical application of DEI in design.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the results.

• Highlight Operational Relevance: Emphasize how your designs integrated with system constraints, business needs, or contributed to operational efficiency.

• Showcase Figma Skills: Be prepared to demonstrate your proficiency in Figma, perhaps by walking through a prototype or a specific design component.

• Discuss Accessibility: Be ready to explain how you applied AODA/WCAG principles and any challenges encountered.

• Concise and Engaging: Present your work clearly and concisely, allowing time for discussion and questions. Focus on impact and learnings.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the UX/UI design process, the ability to work within a regulated and collaborative environment, and a clear understanding of FSRA's mission and values. Highlighting experience with Figma and accessibility standards will be critical.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Workday link by the closing date of August 21, 2026.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating your ability to design intuitive interfaces for complex systems, adherence to accessibility standards (AODA, WCAG), and experience with Figma. Showcase at least one case study that involves collaboration with development teams or consideration of system constraints.

• Resume Optimization: Update your resume to clearly articulate your 1-4 years of experience in UX/UI design, emphasizing achievements related to user-centered design, system analysis, and cross-functional collaboration. Use keywords such as "UX Design," "UI Design," "Figma," "Wireframing," "Prototyping," "User Research," "AODA," and "WCAG."

• Interview Preparation: Practice articulating your design process, problem-solving approaches, and collaboration strategies. Prepare specific examples for behavioral questions and be ready to present your portfolio, focusing on how your work aligns with FSRA's mission and operational goals.

• Company Research: Thoroughly research FSRA's mission, its role as a financial services regulator in Ontario, and its commitment to consumer protection and accessibility. Understand their principles-based approach and how this might influence design decisions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.