UX/UI Delivery Manager (AI)

📍 Job Overview

Job Title: UX/UI Delivery Manager (AI)

Company: Capgemini

Location: Multiple locations across Poland (Gdańsk, Lublin, Poznań, Opole, Wrocław, Kraków, Katowice, Warszawa)

Job Type: Full-Time

Category: Product & Project Management / UX/UI Design Operations

Date Posted: 2026-05-15

Experience Level: Mid-Senior (5-10 years implied)

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end delivery of User Experience (UX) and User Interface (UI) design for Capgemini's AI platform, Neo, ensuring seamless integration of AI capabilities into user interactions.

• Strategize and coordinate the design of conversational flows, agent journeys, and prompt-based interactions, translating complex AI use cases into intuitive user experiences.

• Uphold design consistency, quality, and user trust across both conversational and non-conversational AI experiences, aligning with product priorities and enterprise standards.

• Foster strong collaboration between UX/UI, Product Management, Engineering, and AI/ML teams to ensure high-quality, implementable design solutions.

• Leverage user feedback, testing insights, and usage data to continuously iterate and enhance the AI platform's user experience.

📝 Enhancement Note: While the title is UX/UI Delivery Manager, the responsibilities and requirements strongly indicate a role that bridges design leadership with project/program management within an AI product context. This is not a hands-on design role but one focused on orchestrating design delivery and ensuring AI features are user-centric and effectively implemented. The emphasis on "delivery" and coordination points towards a GTM Operations or Product Operations overlap, ensuring the product's user-facing elements are effectively brought to market.

📈 Primary Responsibilities

• Coordinate and plan the comprehensive UI/UX delivery for new features, AI agents, complex workflows, and ongoing platform enhancements for the Neo AI platform.

• Strategize and structure the user experience across various interaction modalities, including conversational flows, AI agent journeys, prompt-based interactions, and non-conversational interfaces.

• Ensure the consistent quality and integrity of all UX deliverables, including user journeys, wireframes, interactive prototypes, decision trees, and detailed handover documentation for development teams.

• Define, document, and maintain the conversation architecture, encompassing intents, response strategies, and intelligent follow-up paths to guide user interactions effectively.

• Design and coordinate the implementation of decision flows, including robust fallback mechanisms, escalation paths, clarification strategies, confidence handling for AI responses, and user control features.

• Translate high-level feature requests and business objectives from Product Management into clear, actionable UX requirements and well-defined design workstreams.

• Proactively drive cross-functional collaboration between UX/UI designers, Product Managers, Engineering, and AI/ML specialists to ensure the successful and efficient implementation of user-centric solutions.

• Actively utilize user feedback, insights from user testing sessions, and critical usage data analytics to inform continuous improvement cycles and optimize the overall user experience of the AI platform.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design oversight and project execution management, typical of a Delivery Manager role within a product development lifecycle. In an operations context, this translates to ensuring the "product" (in this case, the AI platform's user interface) is delivered with a focus on user adoption, efficiency, and alignment with business goals.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, Product Design, or a closely related field.

Experience: Demonstrated experience coordinating UI/UX delivery within digital product-driven environments, with a strong understanding of user-centered design principles and design system implementation.

Required Skills:

• Proven ability to coordinate and manage the end-to-end UI/UX delivery lifecycle for digital products.

• Strong understanding of user-centered design methodologies, design systems, and best practices for design-to-development handover.

• Solid knowledge of AI product UX principles, conversational design patterns, and effective decision-flow thinking for complex interactions.

• Expertise in structuring and mapping detailed user journeys, conversational flows, prompt interactions, and multi-step interaction patterns.

• Hands-on proficiency with Figma, including advanced capabilities in component management, library utilization, prototyping, and documentation generation.

• Demonstrated capability to collaborate effectively across diverse teams, including Product, Engineering, AI/ML, and business stakeholders, while managing multiple workstreams concurrently.

Preferred Skills:

• Experience with AI assistants, chatbots, or virtual agents from a UX delivery perspective.

• Familiarity with UX writing best practices for conversational interfaces.

• Experience conducting or analyzing user testing sessions to derive actionable insights.

• Knowledge of Agile development methodologies and their application in UX delivery.

• Understanding of AI/ML concepts and their implications for user experience design.

• Experience with other design and prototyping tools beyond Figma.

📝 Enhancement Note: The requirements emphasize a blend of design acumen and project management rigor, particularly within the AI domain. For operations professionals, this means showcasing experience in process orchestration, cross-functional team enablement, and ensuring product quality through structured delivery. The Figma requirement is a key technical skill to highlight.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 significant projects where you led or significantly contributed to the UI/UX delivery of a digital product, preferably with AI or complex interaction components.

• For each project, provide clear documentation of the problem statement, your role and responsibilities, the design process followed, and the key UX/UI deliverables.

• Highlight your experience in structuring user journeys, conversational flows, or decision trees, demonstrating your ability to translate complex requirements into intuitive user experiences.

• Include evidence of your collaboration with development teams, illustrating how you facilitated a smooth design-to-development handover and managed implementation challenges.

Process Documentation:

• Demonstrate your ability to document and standardize UX delivery processes, including workflow design for feature development and platform enhancements.

• Provide examples of how you've established communication protocols and collaboration frameworks between design, product, and engineering teams.

• Illustrate your approach to integrating user feedback and data analytics into the iterative design and development process.

• Showcase your experience in defining and maintaining design systems or style guides to ensure consistency across multiple product features.

📝 Enhancement Note: For a Delivery Manager role, the portfolio should not just showcase design outputs but the process and management of those outputs. Emphasis should be on how the candidate orchestrated the delivery, managed stakeholders, and ensured quality and consistency, particularly in a complex AI product environment.

💵 Compensation & Benefits

Salary Range: Based on the location (Poland), experience level (5-10 years implied), and the specialized nature of AI UX/UI Delivery Management within a global IT consulting firm like Capgemini, a competitive salary range can be estimated. For a mid-to-senior level role in major Polish cities (Warsaw, Krakow, Wrocław), the gross monthly salary is likely to fall between PLN 15,000 and PLN 25,000. This translates to an annual gross salary of approximately PLN 180,000 to PLN 300,000.

Benefits:

• Financial: Yearly financial bonus, contributing to overall compensation.

• Health & Wellness: Comprehensive private medical care through Medicover, with specialized packages including dental, senior care, and oncology.

• Insurance: Life insurance for added security.

• Lifestyle & Perks: Access to the NAIS benefit platform for a wide range of employee discounts and services.

• Professional Development: Extensive training opportunities with over 70 training tracks and certification options (e.g., GenAI, Project Management) via the NEXT platform.

• Continuous Learning: Free access to Education First languages platform, TED Talks, and Udemy Business materials and trainings.

• Technology: A home office package including a laptop, monitor, and chair, supporting a hybrid work model.

• Work Model: Hybrid working model, balancing office collaboration with remote flexibility after onboarding.

Working Hours: Standard full-time working hours are implied, likely around 40 hours per week, with the flexibility offered by the hybrid work arrangement.

📝 Enhancement Note: The salary range is an estimate based on market research for similar roles in Poland, considering the company's size and the specialized AI/UX domain. The benefits package is extensive and aligns with what is typically offered by large, international IT service companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Consulting, AI-powered digital transformation. Capgemini operates at the intersection of technology, consulting, and business services, focusing on helping global organizations leverage digital advancements, particularly AI, to achieve their strategic goals.

Company Size: Large enterprise (over 420,000 team members globally). This size implies a structured environment with established processes, extensive resources, and a global network of professionals, offering diverse career paths and opportunities for large-scale project involvement.

Founded: Nearly 60 years ago. This long history signifies stability, deep industry experience, and a well-established reputation, providing a solid foundation for innovation and client trust.

Team Structure:

• The role likely sits within a dedicated product development or AI solutions unit, focusing on the Neo platform.

• Collaboration is expected to be cross-functional, involving direct interaction with Product Managers, UX/UI Designers, Engineering teams (Software Developers, AI/ML Engineers), and potentially Business Analysts or Client-facing Consultants.

Methodology:

• Data-Driven Decisions: Emphasis on using user feedback, testing insights, and usage data to inform design and product improvements, reflecting a scientific approach to UX enhancement.

• Agile & Iterative Development: Coordination of delivery implies working within Agile frameworks, with iterative cycles of design, development, testing, and refinement.

• User-Centric Design: A core methodology ensuring that all design decisions are grounded in understanding and meeting user needs and expectations.

• Collaborative Workflows: Processes designed to facilitate seamless communication and joint problem-solving across diverse technical and business disciplines.

Company Website: https://www.capgemini.com/

📝 Enhancement Note: Capgemini's description positions it as a leader in technology transformation, with a significant focus on AI. For a UX/UI Delivery Manager, this means working on cutting-edge AI products and collaborating with a global, diverse workforce. The company culture likely emphasizes innovation, client success, and professional growth within a structured, large-scale organizational framework.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level "Delivery Manager" within a specialized function (AI UX/UI). It requires a blend of functional expertise (UX/UI principles, AI product understanding) and managerial/orchestration skills (delivery coordination, cross-functional collaboration). It's a critical role ensuring the successful execution of product vision from a user experience perspective.

Reporting Structure: The role likely reports into a Product Management or Design leadership hierarchy, with direct collaboration across Engineering and AI/ML teams. Understanding this reporting line is key to navigating internal stakeholders and understanding decision-making processes.

Operations Impact: The UX/UI Delivery Manager has a direct impact on the success of Capgemini's Neo AI platform. By ensuring high-quality, intuitive, and trustworthy user experiences, this role influences user adoption, client satisfaction, and ultimately, the platform's market competitiveness and revenue generation potential. Effective UX delivery is a critical component of Go-To-Market (GTM) strategy for AI products.

Growth Opportunities:

• Leadership Advancement: Potential to move into senior management roles, such as Head of UX Delivery, Director of Product Design, or broader Program Management roles overseeing multiple AI product initiatives.

• Specialization: Deepen expertise in AI UX, conversational design, or specific AI domains (e.g., Generative AI), becoming a recognized subject matter expert.

• Strategic Influence: Transition into more strategic product roles, influencing product roadmaps and long-term vision based on user insights and market trends.

• Consulting Track: Leverage platform experience to move into client-facing consulting roles, advising external organizations on AI UX strategy and implementation.

• Cross-functional Mobility: Opportunities to move into Product Management, Program Management, or even operational leadership roles within Capgemini's broader service lines.

📝 Enhancement Note: This role offers a clear path for growth, particularly for operations professionals looking to specialize in the high-demand field of AI product management and user experience. The emphasis on "delivery" suggests a focus on execution excellence, which is a valuable skill for career progression in operations and product leadership.

🌐 Work Environment

Office Type: The role specifies a hybrid working model, indicating a blend of remote work and in-office presence. This suggests modern office spaces designed to facilitate collaboration, brainstorming, and team cohesion, alongside the flexibility of working from home.

Office Location(s): The role is available in multiple major Polish cities: Gdańsk, Lublin, Poznań, Opole, Wrocław, Kraków, Katowice, and Warszawa. This widespread availability offers flexibility for candidates across different regions of Poland.

Workspace Context:

• Collaborative Hubs: Offices are likely equipped with meeting rooms, project spaces, and common areas designed to foster interaction and teamwork among designers, developers, and product managers.

• Technology Infrastructure: Access to necessary hardware (laptops, monitors) and software for design, development, and communication tools, supporting both in-office and remote work.

• Team Interaction: Opportunities to engage directly with colleagues on a daily basis in the office, promoting a strong sense of team unity and efficient problem-solving. The hybrid model allows for structured in-office days for focused collaboration and team building.

Work Schedule: A standard full-time work schedule (approximately 40 hours per week) is expected, with the hybrid model providing flexibility in where work is performed. This allows for better work-life integration while ensuring project deadlines and team commitments are met.

📝 Enhancement Note: The hybrid model and multiple office locations in Poland indicate a company that values employee flexibility while maintaining the benefits of in-person collaboration. For operations professionals, this environment supports efficient workflow management and team synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter to assess basic qualifications and alignment with the role's core requirements.

• Hiring Manager Interview: A more in-depth discussion focusing on your experience in UI/UX delivery management, specifically within AI or complex product contexts. Expect questions about your approach to coordination, stakeholder management, and problem-solving.

• Portfolio Presentation & Technical Interview: This stage will likely involve presenting a selection of your most relevant projects from your portfolio. Be prepared to walk through your process, highlight your role, explain design decisions, and discuss how you managed the delivery of UX/UI work. You may also be asked to elaborate on your understanding of AI UX, conversational design, and tools like Figma.

• Cross-functional Team Interview: An opportunity to meet with potential colleagues from Product, Engineering, or other design teams. This assesses your collaboration style, communication skills, and cultural fit within the team.

• Final Interview/Offer: A concluding discussion, potentially with a senior leader, to finalize the decision and extend an offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best demonstrate your experience in managing UX/UI delivery, particularly those involving complex interactions, AI, or product enhancements.

• Focus on Process & Impact: For each project, clearly articulate the problem, your specific role and contributions, the methodologies you employed (e.g., user-centered design, Agile), and the outcomes or impact achieved. Quantify results whenever possible.

• Highlight Delivery Management: Emphasize your skills in planning, coordinating, stakeholder communication, and ensuring timely, high-quality delivery of design assets.

• Showcase AI/Conversational Expertise: If possible, include projects that demonstrate your understanding of AI product UX, conversational design, or complex decision flows.

• Figma Proficiency: Be ready to discuss your proficiency with Figma, showcasing examples of components, prototyping, and documentation you've created.

• Storytelling: Frame your projects as compelling stories, explaining the challenges, your solutions, and the lessons learned.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions that present hypothetical scenarios related to managing design delivery, resolving conflicts between teams, or addressing unexpected project roadblocks.

• AI UX Principles: Refresh your knowledge of core AI UX principles, ethical considerations in AI design, and current trends in conversational AI and Generative AI.

• Design Systems & Consistency: Be ready to discuss how you ensure design consistency across multiple features or products, especially within a hybrid work environment.

• Stakeholder Management: Practice articulating how you would manage expectations and communicate effectively with diverse stakeholders (e.g., Product, Engineering, AI/ML experts, senior management).

📝 Enhancement Note: The interview process for a Delivery Manager role will heavily scrutinize your ability to manage processes, people, and projects efficiently. A well-structured portfolio that highlights your delivery orchestration skills, not just design output, will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, component libraries, and design system management. Proficiency is a must.

• Project Management Software: Likely tools such as Jira, Asana, Trello, or Microsoft Project for task tracking, sprint planning, and workflow management.

• Collaboration Platforms: Tools like Microsoft Teams, Slack, or Google Workspace for daily communication, file sharing, and virtual meetings.

Analytics & Reporting:

• User Analytics Tools: Experience with tools like Google Analytics, Amplitude, Mixpanel, or Pendo to track user behavior, feature adoption, and engagement metrics.

• Reporting/Dashboarding Tools: Familiarity with tools like Tableau, Power BI, or Looker (Google Data Studio) for visualizing performance data and presenting insights to stakeholders.

CRM & Automation:

• CRM Systems: While not a core CRM role, understanding how UX/UI impacts customer journeys managed within CRMs like Salesforce or Dynamics 365 can be beneficial.

• Workflow Automation Tools: Awareness of how UX/UI design integrates with automated workflows, potentially involving tools like Zapier, Make (formerly Integromat), or internal platform automation capabilities.

• Integration Tools: Understanding how UX/UI design considerations might interface with API integrations or middleware platforms.

📝 Enhancement Note: Proficiency in Figma is a hard requirement. Beyond that, demonstrating familiarity with project management, collaboration, and analytics tools will showcase your operational capabilities and readiness to integrate into Capgemini's tech ecosystem.

👥 Team Culture & Values

Operations Values:

• Collaboration & Teamwork: A strong emphasis on working together across disciplines to achieve common goals. This means actively engaging with designers, engineers, and product managers.

• User-Centricity: Placing the user at the heart of all design and product decisions, ensuring that the AI platform is intuitive, effective, and trustworthy.

• Quality & Excellence: A commitment to delivering high-quality work, maintaining rigorous standards for design consistency, usability, and overall user experience.

• Innovation & Continuous Improvement: Encouraging new ideas and approaches to design and delivery, and a proactive mindset towards learning from data and feedback to enhance the product.

• Accountability & Ownership: Taking responsibility for the delivery of UX/UI components, from initial concept through to implementation and iteration.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX/UI delivery is deeply integrated with product management and engineering. This involves regular communication, joint problem-solving sessions, and shared ownership of outcomes.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and transparency in communication to ensure alignment and address challenges proactively.

• Knowledge Sharing: Opportunities to learn from peers and contribute to a collective knowledge base, potentially through internal workshops, design critiques, or documentation.

📝 Enhancement Note: Capgemini's values likely align with professional services organizations, emphasizing client success, integrity, and continuous improvement. For this role, expect a culture that values both individual contribution and collective achievement, with a strong focus on leveraging technology to drive business outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Complex AI Use Cases: Translating intricate AI functionalities and complex user needs into simple, intuitive, and trustworthy user experiences can be challenging.

• Balancing Stakeholder Needs: Navigating the diverse priorities of Product Management, Engineering, AI/ML teams, and potentially client requirements to ensure cohesive UX delivery.

• Ensuring Design Consistency at Scale: Maintaining a unified and high-quality user experience across the Neo platform as it evolves with new features and AI capabilities.

• Keeping Pace with AI Advancements: The rapid evolution of AI technology requires continuous learning and adaptation of UX/UI strategies to leverage new possibilities and address emerging user expectations.

• Hybrid Work Coordination: Effectively managing design delivery and team collaboration across different locations and work arrangements.

Learning & Development Opportunities:

• AI UX Specialization: Deepen expertise in specific areas of AI user experience, such as Generative AI interfaces, ethical AI design, or advanced conversational AI.

• Leadership Development: Access to Capgemini's extensive leadership training programs, focusing on project management, strategic thinking, and people management.

• Industry Certifications: Opportunities to pursue certifications in project management (e.g., PMP), Agile methodologies, or specific AI/UX domains.

• Exposure to Global Projects: Work on diverse, large-scale international projects, gaining exposure to different industries and client needs.

• Mentorship Programs: Benefit from mentorship from experienced leaders within Capgemini, guiding career progression and skill development.

📝 Enhancement Note: This role offers significant opportunities for professional growth due to the high demand for AI expertise and the inherent challenges of managing complex, cutting-edge technology products.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to coordinate the UX/UI delivery for a complex digital product with multiple stakeholders. What was your approach, and what was the outcome?"

• "How do you ensure design consistency and quality when managing delivery across different teams or locations?"

• "Walk me through your process for translating a complex AI use case into actionable UX requirements and design workstreams."

• "How do you handle disagreements or conflicting priorities between Product, Engineering, and Design teams during the delivery process?"

Company & Culture Questions:

• "What interests you about Capgemini and the Neo AI platform specifically?"

• "How do you see your skills in UX/UI delivery management contributing to Capgemini's mission of AI-powered transformation?"

• "Describe your ideal team collaboration environment, especially within a hybrid work setting."

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the process, the solution, and the measurable results. Use a consistent structure.

• Focus on Delivery & Impact: Highlight your management of the delivery process, stakeholder communication, and how your work contributed to business objectives or user satisfaction. Quantify achievements where possible.

• Demonstrate AI/Conversational Understanding: If applicable, clearly articulate your insights into AI UX principles and how they were applied in your projects.

• Showcase Figma Proficiency: Be ready to navigate Figma to showcase specific examples of components, prototypes, or documentation, explaining your technical approach.

• Be Prepared for Deep Dives: Anticipate specific questions about design decisions, challenges faced, and how you overcame them.

📝 Enhancement Note: Preparation should focus on articulating your experience in managing complex product delivery, your understanding of AI UX, and your ability to collaborate effectively. A strong portfolio that showcases your process and impact is paramount.

📌 Application Steps

To apply for this UX/UI Delivery Manager (AI) position at Capgemini:

• Submit your application through the official Capgemini careers portal via the provided URL.

• Tailor Your Resume: Customize your resume to highlight keywords and responsibilities mentioned in the job description, emphasizing your experience in UI/UX delivery management, AI product UX, conversational design, and tools like Figma. Quantify your achievements with metrics.

• Curate Your Portfolio: Select projects that best showcase your ability to manage UX/UI delivery for complex digital products, ideally with an AI component. Ensure clear documentation of your role, process, and outcomes.

• Prepare for Technical & Behavioral Questions: Practice articulating your project experience, problem-solving skills, and understanding of AI UX principles. Prepare specific examples for behavioral questions related to collaboration, leadership, and delivery challenges.

• Research Capgemini: Understand Capgemini's AI initiatives, their Neo platform, and their company culture to demonstrate genuine interest and cultural alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.