UX Writer - Vice President

📍 Job Overview

Job Title: UX Writer - Vice President

Company: iCapital

Location: Salt Lake City, Utah, United States

Job Type: Full-time

Category: Content Strategy / UX Writing

Date Posted: 2026-05-11T21:29:48

Experience Level: 7+ Years

Remote Status: Hybrid (4 days in-office)

🚀 Role Summary

• Drive user experience enhancements through expert UX writing and content design for complex financial applications.

• Lead the strategic development and governance of iCapital's design system writing guidelines across multi-language and multi-currency platforms.

• Collaborate closely with Product, UX, Legal, and Compliance teams to ensure content clarity, accessibility, and regulatory adherence.

• Act as a hands-on contributor and strategic leader, shaping the user journey for AI-driven capabilities and core platform functionalities.

• Elevate content standards and ensure users navigate the platform with clarity and confidence, particularly in subscription and onboarding workflows.

📝 Enhancement Note: The "Vice President" title in conjunction with "7+ years of experience" and the emphasis on strategic leadership, design system governance, and cross-functional influence strongly suggests a senior individual contributor or a lead role within a small team, rather than direct people management. The focus on shaping and scaling guidelines points to a strategic, impactful individual contributor role.

📈 Primary Responsibilities

• Craft clear, consistent, and user-centered content for complex application workflows, subscription processes, and onboarding journeys.

• Lead the evolution and governance of iCapital's design system writing style guides, reusable content patterns, and governance frameworks to ensure consistency across platforms, languages, and currencies.

• Guide content recommendations through active participation in design critiques, content reviews, and collaborative workshops with cross-functional teams.

• Ensure all created content adheres to accessibility standards (WCAG 2.1 AA), regulatory guidelines, and plain-language best practices.

• Translate complex requirements from Product, UX, Legal, and Compliance teams into effective, user-friendly content solutions.

• Manage multiple project priorities simultaneously, delivering high-quality content solutions within fast-paced product development cycles.

• Support the integration and user experience of AI-driven capabilities by defining intuitive inputs and clear, consistent outputs.

• Contribute to building and scaling a robust content design function within a growing organization.

📝 Enhancement Note: The responsibilities emphasize both tactical content creation ("craft clear, consistent, and user-centered content") and strategic leadership ("Lead the evolution and governance of iCapital's design system writing style guides"). The mention of "multi-language and multi-currency experiences" highlights the complexity of the role, requiring a deep understanding of localization and internationalization best practices in content design.

🎓 Skills & Qualifications

Education: Bachelor’s degree in English, Communications, Journalism, UX Design, Human-Computer Interaction, or a related discipline. Equivalent experience in financial services or other regulated industries will be considered.

Experience: 7+ years of experience in UX writing, content design, or digital product content strategy, with a strong preference for experience in financial services or other regulated industries.

Required Skills:

• Demonstrated experience in designing and writing for application flows, subscription processes, onboarding journeys, and user guidance for digital products.

• Proven ability to produce clear, user-focused writing for complex systems, enterprise applications, or regulated financial products.

• Experience developing, building, and scaling design systems, content standards, and governance frameworks.

• Proficiency with collaboration and design tools such as Figma, Confluence, or similar platforms for content creation, documentation, and workflow management.

• Strong stakeholder management skills, with the ability to effectively influence and collaborate with diverse teams.

• Demonstrated cross-functional collaboration skills, working effectively with Product, UX, Legal, and Compliance.

• Familiarity with accessibility standards, specifically WCAG 2.1 AA, and inclusive design principles.

• Experience working within legal, regulatory, and compliance review processes.

Preferred Skills:

• Experience working with AI-assisted content tools and understanding their application in UX writing.

• Experience in multi-language and multi-currency product environments.

• Deep understanding of financial services products and user needs.

• Experience in fast-paced, dynamic product environments.

📝 Enhancement Note: The requirement for a portfolio is critical for this role, as it serves as tangible proof of the candidate's ability to craft effective user-centered content and manage complex design systems. The preference for regulated industries underscores the importance of understanding compliance and risk in content creation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX writing projects demonstrating your ability to solve user problems through content.

• Include case studies that detail your process, from initial research and content strategy to final implementation and iteration, highlighting your role in each phase.

• Present examples of content designed for complex application flows, user onboarding, error states, and system messaging, emphasizing clarity and user guidance.

• Demonstrate experience in developing and applying content style guides, design system components, or governance frameworks for consistent UX writing.

Process Documentation:

• Document your approach to translating business and user requirements into clear, actionable content strategies.

• Illustrate your methods for conducting content audits, competitive analysis, and user testing to inform content decisions.

• Outline your process for managing content localization and ensuring consistency across multiple languages and currencies.

• Detail your approach to collaborating with legal and compliance teams to navigate regulatory requirements and obtain necessary approvals for content.

• Provide examples of how you’ve contributed to or managed content within a design system, including its evolution and governance.

📝 Enhancement Note: For a UX Writer role, especially at a VP level, the portfolio is paramount. It's not just about showing polished examples, but demonstrating a strategic, process-driven approach to content design that solves user problems and aligns with business objectives, particularly within a regulated environment.

💵 Compensation & Benefits

Salary Range: $125,000 - $150,000 USD per year.

Benefits:

• Equity: Stock options or grants for all full-time employees.

• Annual Performance Bonus: Opportunity for additional compensation based on individual and company performance.

• Retirement Plan: Employer-matched retirement plan to support long-term financial planning.

• Healthcare: Comprehensively subsidized healthcare plan.

• Dental Insurance: 100% employer-paid dental coverage.

• Vision Insurance: Employer-provided vision coverage.

• Telemedicine: Access to telemedicine services.

• Virtual Mental Health Counseling: Employer-sponsored virtual mental health support.

• Parental Leave: Generous parental leave policy.

• Unlimited Paid Time Off (PTO): Flexible time off to promote work-life balance and employee well-being.

Working Hours: Standard full-time hours are expected, with a hybrid work arrangement. Employees are required to be in the office Monday-Thursday, with the flexibility to work remotely on Fridays.

📝 Enhancement Note: The listed salary range of $125,000 - $150,000 for a Vice President-level UX Writer in Salt Lake City, Utah, is competitive for a major metropolitan area with a growing tech sector, especially considering the company's focus on financial technology. This range aligns with industry benchmarks for senior UX writing roles demanding strategic input and leadership in content design. The comprehensive benefits package, including equity and unlimited PTO, further enhances the total compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech), Private Capital Markets. iCapital operates at the intersection of finance and technology, providing a platform for alternative investments. This industry context means a strong emphasis on data integrity, security, regulatory compliance, and sophisticated user experiences for accredited investors and financial advisors.

Company Size: iCapital is a rapidly growing company, indicated by its significant employee count and its position as a leader in its space. This suggests a dynamic, fast-paced environment where processes are evolving, and there's a strong need for standardization and scalability, particularly in content strategy.

Founded: iCapital was founded in 2013. This relatively recent founding means the company is likely still building out its core processes and infrastructure, offering opportunities for individuals to shape how things are done.

Team Structure:

• The UX Writer will likely be part of a broader Product or Design team, collaborating closely with UX Designers, Product Managers, Researchers, and potentially a dedicated Design Systems team.

• As a "Vice President" level individual contributor, they will operate with a high degree of autonomy, reporting to a senior leader (e.g., Head of Product Design, VP of Product, or Head of UX).

Methodology:

• Data-Driven Design: Emphasis on using data and user feedback to inform content decisions and measure impact.

• Agile Development: Likely operates within an agile framework, requiring adaptability and iterative content development.

• User-Centricity: A core philosophy focused on understanding and meeting the needs of sophisticated users in the financial sector.

• Scalability & Standardization: As the company grows, there's a strong focus on developing scalable processes and standardized content guidelines through the design system.

Company Website: https://www.icapitalnetwork.com/

📝 Enhancement Note: The FinTech industry and iCapital's specific focus on private capital markets imply a need for content that is not only clear and user-friendly but also precise, compliant, and trustworthy. The company's growth trajectory suggests an environment ripe for establishing and refining operational processes, making this role instrumental in building iCapital's content design maturity.

📈 Career & Growth Analysis

Operations Career Level: Vice President (Individual Contributor/Lead). This level signifies a senior expert with extensive experience who is expected to provide strategic direction, lead initiatives, and mentor others, even without direct reports. In UX writing, this means shaping content strategy, driving design system evolution, and influencing product direction through content.

Reporting Structure: The role likely reports to a Director or VP level within the Product or Design organization. This provides exposure to senior leadership and opportunities to influence strategic product decisions.

Operations Impact: The UX Writer directly impacts user adoption, task completion rates, client satisfaction, and regulatory compliance. By crafting clear and effective content, they reduce user friction, minimize support inquiries, and ensure users can confidently navigate complex financial processes, thereby driving engagement and retention on the platform.

Growth Opportunities:

• Strategic Leadership: Opportunity to define and lead the content design strategy for iCapital, establishing best practices and shaping the future of UX writing within the organization.

• Design System Ownership: Take a lead role in the development, governance, and expansion of the design system's content component, impacting multiple product lines.

• Mentorship: As a senior individual contributor, there's potential to mentor junior writers or content designers as the team grows.

• Industry Expertise: Deepen expertise in FinTech, alternative investments, and regulated industry content requirements.

• Cross-functional Influence: Develop strong relationships and influence across Product, Engineering, Legal, and Compliance, broadening strategic impact.

📝 Enhancement Note: The "Vice President" title, especially for an individual contributor role, highlights significant expected impact and autonomy. Growth here is less about climbing a hierarchical ladder and more about deepening expertise, expanding influence, and shaping the strategic direction of content design within iCapital.

🌐 Work Environment

Office Type: iCapital employs a hybrid work model, requiring employees to be in the office Monday-Thursday and offering remote work flexibility on Fridays. This suggests a collaborative office environment designed to foster in-person teamwork, brainstorming, and relationship-building, balanced with individual focus time at home.

Office Location(s): The role is based in Salt Lake City, Utah. This location provides access to a growing tech talent pool and a vibrant business community. Specific office amenities and layout would be typical of a modern tech company, likely featuring collaborative spaces, meeting rooms, and individual workstations.

Workspace Context:

• Collaborative Spaces: Expect open-plan areas and dedicated meeting rooms designed for brainstorming sessions, design critiques, and cross-functional team syncs.

• Tools and Technology: Access to industry-standard design and collaboration tools (Figma, Confluence, etc.) is a given. The company likely leverages robust internal systems for project management, communication, and knowledge sharing.

• Team Interaction: Frequent opportunities for informal and formal interaction with UX Designers, Product Managers, and other stakeholders, crucial for effective content design.

Work Schedule: A standard full-time work week is expected, with the hybrid model dictating 4 days in the office. While core hours likely exist for collaboration, the nature of content creation might allow for some flexibility in daily scheduling, provided deliverables are met.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment. For a UX Writer, this means balancing in-person collaboration for ideation and feedback with focused, distraction-free time for writing and strategic planning, whether at home or in a designated quiet space within the office.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your resume and portfolio to assess basic qualifications and fit.

• Portfolio Presentation & Case Study: A significant portion of the interview process will involve presenting your portfolio. Expect to walk through 2-3 key projects, detailing your strategy, process, challenges, and outcomes. Be prepared to discuss your role, decision-making, and the impact of your content.

• Skills-Based Interviews: Expect interviews focused on UX writing principles, content strategy, design systems, accessibility, and experience with regulated industries. You may be asked to answer hypothetical scenario questions.

• Cross-functional Interviews: Interviews with Product Managers, UX Designers, and potentially Legal/Compliance representatives to assess collaboration style and understanding of their respective domains.

• Leadership/VP Interview: A final interview with senior leadership to assess strategic thinking, leadership potential, and overall cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your experience in complex applications, financial services (if possible), design systems, and strategic content leadership.

• Tell a Story: For each project, clearly articulate the problem, your proposed solution (content strategy), your process, the challenges faced, your specific contributions, and the measurable results or impact.

• Highlight Process: Emphasize your methodology—how you approach research, collaboration, iteration, and validation.

• Demonstrate Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced error messages, increased task completion). If quantitative data isn't available, articulate qualitative impact and user feedback.

• Showcase Governance: If you have experience with style guides, content standards, or design systems, include examples and explain your role in their creation or maintenance.

Challenge Preparation:

• Content Critique: Be ready to critique existing content on iCapital's platform or a hypothetical product, identifying areas for improvement and proposing solutions.

• Content Design Exercise: You might be given a short prompt or a design artifact (e.g., a wireframe) and asked to draft content, explaining your rationale.

• Strategy Discussion: Prepare to discuss your approach to building a content strategy for a new feature or product, considering user needs, business goals, and regulatory constraints.

📝 Enhancement Note: The emphasis on a portfolio presentation and potential design exercises means candidates must not only have strong writing skills but also the ability to articulate their strategic thinking and process effectively. Understanding iCapital's product and user base will be crucial for tailoring responses.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborating with designers, reviewing UI mockups, and potentially creating content annotations within design files. Proficiency in navigating Figma designs is key.

• Confluence: Likely used for detailed documentation of content guidelines, style guides, project briefs, research findings, and knowledge management.

• Content Management Systems (CMS): Potentially used for managing website content or in-app messaging, though specific platforms are not mentioned.

• Project Management Tools: Such as Jira, Asana, or similar, for tracking tasks, sprints, and project progress within product development cycles.

Analytics & Reporting:

• Product Analytics Platforms: Tools like Amplitude, Mixpanel, or Google Analytics may be used to understand user behavior, track feature adoption, and measure the impact of content changes.

• Data Visualization Tools: Tableau, Looker, or internal dashboards for reporting on key content metrics and user engagement.

CRM & Automation:

• CRM Systems: While not directly a UX Writer tool, understanding how content impacts CRM data (e.g., lead generation forms, user onboarding flows) is beneficial. Salesforce is a common CRM in FinTech.

• Automation Tools: Understanding how content integrates with automated workflows (e.g., email sequences, in-app notifications) is advantageous.

📝 Enhancement Note: While the job description explicitly mentions Figma and Confluence, a strong UX Writer in a FinTech company should also be comfortable with product analytics, as demonstrating the impact of content is critical. Familiarity with AI-assisted content tools is also a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of iCapital's clients (accredited investors and financial advisors), ensuring content is always aligned with user goals and clarity.

• Precision & Accuracy: Given the financial services context, there's an inherent value placed on accuracy, detail, and correctness in all communications, especially regarding financial products and regulations.

• Collaboration & Partnership: iCapital emphasizes working together across departments (Product, UX, Legal, Compliance) to achieve shared goals, fostering an environment of mutual respect and shared ownership.

• Innovation: While operating in a regulated space, there's a drive to innovate in how technology and content can enhance the user experience, including exploring AI-driven capabilities.

• Integrity & Trust: Building and maintaining trust with clients and stakeholders through transparent, reliable, and compliant communication.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with designers on UI/UX, product managers on feature strategy, and legal/compliance on risk and regulatory alignment. This requires proactive communication and a willingness to integrate feedback.

• Feedback Loops: A culture that values constructive feedback, both giving and receiving, to continuously improve content and processes through design critiques and content reviews.

• Knowledge Sharing: Encouragement of sharing insights, best practices, and learnings across teams to elevate the overall quality of product development and user experience.

📝 Enhancement Note: The emphasis on "Integrity & Trust" and "Precision & Accuracy" is paramount in a FinTech environment. A candidate must demonstrate an understanding of how content directly contributes to these values and how to navigate the complexities of regulatory compliance within their writing process.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Financial Domain: Translating sophisticated financial concepts, products, and regulatory requirements into clear, accessible language for a diverse user base.

• Balancing Strategic vs. Tactical: Effectively managing time between hands-on content creation and strategic initiatives like design system governance and process improvement.

• Cross-Functional Alignment: Navigating diverse stakeholder needs and priorities, particularly balancing UX goals with stringent legal and compliance requirements.

• Scaling Content Operations: As iCapital grows, there will be a continuous need to scale content processes, tools, and guidelines efficiently and effectively.

Learning & Development Opportunities:

• FinTech Specialization: Deepen expertise in the alternative investments sector and the unique content challenges within FinTech.

• Design System Leadership: Gain significant experience in building, scaling, and governing a comprehensive design system from a content perspective.

• AI in UX Writing: Explore and implement AI-assisted content tools and strategies, staying at the forefront of industry advancements.

• Regulatory Content Expertise: Develop advanced skills in creating compliant content for regulated financial products.

📝 Enhancement Note: The primary challenge lies in bridging the gap between complex financial products and clear user communication, all while adhering to strict regulations. Growth opportunities are centered around becoming a leader in FinTech content strategy and design system development.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a content strategy for a new AI-driven feature within our platform, considering both user needs and regulatory constraints?" (Focus on process, user research, collaboration with Legal/Compliance, and how you'd define inputs/outputs.)

• "Describe your experience building or scaling a design system's content guidelines. What were the key challenges, and how did you ensure adoption and consistency?" (Highlight governance, reusability, collaboration, and impact.)

Company & Culture Questions:

• "What do you know about iCapital and the private capital markets industry? How does this inform your approach to UX writing?" (Show research, understanding of the domain, and its implications for content.)

• "How would you handle a situation where Legal/Compliance has a strong objection to UX-proposed content that you believe is essential for user clarity?" (Focus on negotiation, finding compromises, documenting rationale, and escalating appropriately.)

Portfolio Presentation Strategy:

• Structure for Impact: Organize your presentation logically: Problem -> Your Strategy -> Your Process -> Challenges -> Your Solution (Content) -> Results/Impact.

• Focus on Your Role: Clearly articulate your specific contributions and decision-making process for each project.

• Showcase Collaboration: Explain how you worked with designers, PMs, engineers, and legal/compliance.

• Quantify Outcomes: Use data to demonstrate the effectiveness of your content. If direct metrics aren't available, use qualitative feedback and logical reasoning.

• Tailor to iCapital: Whenever possible, draw parallels between your experience and iCapital's business, user base, and challenges.

📝 Enhancement Note: Preparing specific examples that demonstrate experience with regulated industries, design systems, and complex application flows will be critical. Candidates should be ready to discuss their strategic thinking process in detail, not just present finished work.

📌 Application Steps

To apply for this operations position:

• Submit your application through the iCapital Greenhouse portal.

• Customize Your Resume: Tailor your resume to highlight the 7+ years of UX writing/content design experience, specifically mentioning financial services or regulated industries, design systems, Figma, Confluence, and cross-functional collaboration. Quantify achievements wherever possible.

• Curate a Strategic Portfolio: Select 2-3 of your strongest UX writing projects that best demonstrate your ability to handle complex applications, design systems, and regulated content. Ensure each case study clearly outlines the problem, your process, your role, and the impact. Include a link to your portfolio or relevant work samples on your resume.

• Prepare Your Narrative: Be ready to articulate your UX writing philosophy, your strategic approach to content design, and how you measure success. Practice presenting your portfolio projects concisely and impactfully, focusing on your decision-making process and the outcomes achieved.

• Research iCapital: Familiarize yourself with iCapital's platform, mission, and the private capital markets industry. Understand their user base (accredited investors, financial advisors) and consider potential content challenges and opportunities within their product.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.