EverWell - Senior Product Designer (Remote, New Zealand)

📍 Job Overview

Job Title: Senior Product Designer (Remote, New Zealand)

Company: EverWell (an EverCommerce company)

Location: Remote (New Zealand)

Job Type: Full-Time

Category: Product Design / User Experience (UX)

Date Posted: 2026-06-02

Experience Level: 7+ Years

Remote Status: Fully Remote (within New Zealand)

🚀 Role Summary

• Lead end-to-end product design for complex SaaS platforms within the beauty industry (Timely and SalonBiz), focusing on intuitive and user-centered experiences.

• Drive UX research, discovery, prototyping, and validation to inform design decisions and ensure customer-centric solutions.

• Collaborate closely with cross-functional teams including Product Management, Engineering, Marketing, and Research to deliver impactful product outcomes.

• Champion best-practice design principles, mentor junior designers, and contribute to a thriving, collaborative design culture.

• Shape product strategy and direction by translating complex user needs and business requirements into elegant design solutions.

📝 Enhancement Note: While this role is for a Product Designer, the emphasis on SaaS, user-centered design, complex problem-solving, and collaboration with Product and Engineering indicates a strong connection to the GTM and operational efficiency aspects of product development. The mention of "complex SaaS products" and "multi-user experiences" suggests a need for a designer who understands how their work impacts user adoption, retention, and overall customer success, which are key GTM metrics.

📈 Primary Responsibilities

• End-to-End Design Leadership: Take ownership of the entire design lifecycle for desktop and mobile SaaS products, from initial concept and user research through to high-fidelity design, prototyping, user testing, and post-launch analysis.

• User Research & Discovery: Plan and conduct qualitative and quantitative user research, including interviews, surveys, and usability testing, to uncover user needs, pain points, and opportunities.

• UX Strategy & Architecture: Develop user journey maps, wireframes, user flows, and information architecture to define intuitive and efficient product experiences.

• Prototyping & Validation: Create interactive prototypes to effectively communicate design concepts and validate solutions with stakeholders and end-users before development.

• Design System Contribution: Work with and contribute to existing design systems to ensure consistency, scalability, and efficiency across product interfaces.

• Cross-Functional Collaboration: Partner effectively with Product Managers to define product strategy, and with Engineers to ensure accurate and high-quality implementation of designs.

• Mentorship & Team Development: Provide guidance, feedback, and mentorship to junior designers, fostering their growth and contributing to the overall improvement of design practices within the organization.

• Metrics & Success Measurement: Define key design metrics and collaborate with Product and Analytics teams to measure the impact of design decisions on user behavior and business goals.

📝 Enhancement Note: The responsibilities emphasize a holistic approach to product design, encompassing not just aesthetic appeal but also strategic problem-solving, user advocacy, and measurable impact. This aligns with GTM goals by ensuring products are designed for adoption, usability, and ultimately, customer value, which drives retention and growth.

🎓 Skills & Qualifications

Education:

Experience:

• 7+ years of professional experience in SaaS product design, with a proven track record of delivering user-centered solutions for complex applications.

Required Skills:

• SaaS Product Design Expertise: Deep understanding of designing for Software-as-a-Service platforms, including complex workflows and multi-user interactions.

• User-Centered Design (UCD): Proficiency in applying UCD principles throughout the product development lifecycle.

• UX Research & Validation: Strong skills in conducting user interviews, usability testing, persona development, and journey mapping.

• Prototyping & Wireframing: Mastery of tools like Figma, Sketch, Adobe XD, or similar for creating low-to-high fidelity prototypes and wireframes.

• Design Systems: Experience working with and contributing to design systems for consistency and scalability.

• Responsive Web & Mobile Design: Proven ability to design for various platforms, including responsive web and native iOS applications.

• Stakeholder Management & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and influence cross-functional teams and leadership.

• Agile Methodology: Experience working effectively in fast-paced, agile development teams.

Preferred Skills:

• Data Analysis for Design: Ability to interpret analytics data (e.g., user behavior, conversion rates) to inform design decisions.

• Mentorship Experience: Previous experience guiding and mentoring junior designers.

• Visual Design Skills: Strong aesthetic sensibilities and attention to detail in visual design.

• Experience in the Beauty/Wellness Industry: Familiarity with the specific needs and workflows of businesses in the beauty, health, or wellness sectors.

📝 Enhancement Note: The emphasis on SaaS, UCD, research, and cross-functional collaboration suggests that candidates with experience in driving product adoption and user engagement will be highly valued, connecting design to GTM success metrics.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Impactful Case Studies: Showcase 3-5 detailed case studies demonstrating your end-to-end design process for complex SaaS products. Each case study should clearly articulate the problem, your role, the design process (research, ideation, prototyping, testing), the solutions, and the measurable impact (e.g., improved conversion rates, increased user satisfaction, reduced support tickets).

• Problem-Solving Approach: Highlight your strategic thinking and how you approach ambiguous problems, breaking them down into actionable design steps.

• User-Centricity: Provide clear evidence of how user research and feedback were integrated into your design decisions.

• Technical Considerations: Demonstrate an understanding of designing for responsive web and mobile (iOS) platforms within a SaaS context.

• Collaboration Evidence: Include examples of how you collaborated with Product Managers, Engineers, and other stakeholders.

Process Documentation:

• Workflow Design: Showcase examples of designing complex user workflows and information architecture.

• Prototyping & Iteration: Present examples of interactive prototypes and how iterative testing led to design improvements.

• Metrics & Outcomes: Clearly present the quantitative and qualitative outcomes achieved through your design work, linking them to business objectives.

📝 Enhancement Note: The portfolio requirements are critical for this role. Candidates should focus on demonstrating not just their design skills but their ability to drive product success through user-centric design within a SaaS environment. Quantifiable results and a clear articulation of the design process are paramount for showcasing GTM impact.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Additional Annual Leave: Extra paid time off to ensure work-life balance and allow for thorough rest and relaxation.

• Flexible Work Location: Freedom to work remotely from anywhere within New Zealand, offering significant flexibility.

• High-spec Home Office Setup: Provision of necessary equipment and resources to create a productive and comfortable remote workspace.

• Professional Development Budget: An allocated budget for continuous learning, enabling participation in courses, conferences, workshops, and other growth opportunities.

• Annual Wellness Allowance: A dedicated fund to support personal well-being through various activities, memberships, or services.

• Standard Benefits: Typically includes health insurance, retirement savings contributions (KiwiSaver in NZ), and other statutory benefits as per New Zealand employment law.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week. However, the company emphasizes work-life balance and provides flexibility, suggesting that while core hours may exist for collaboration, there is autonomy in managing the workday to optimize productivity and personal commitments.

📝 Enhancement Note: The salary estimate is based on market research for Senior Product Designer roles in New Zealand, considering the remote nature and the specified experience level. The benefits package highlights a strong commitment to employee well-being and professional growth, which are attractive to experienced operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & Technology (SaaS), specialized in Service Commerce for Home & Field Services, Health Services, and Wellness industries. Specifically, EverWell focuses on the beauty industry through its Timely and SalonBiz platforms.

Company Size: EverCommerce is a significant player with 725,000+ customers. While the exact size of the EverWell vertical or the design team isn't specified, EverCommerce itself is a large, publicly traded company (Nasdaq: EVCM), indicating a structured and professional environment.

Founded: EverCommerce was founded in 2014. EverWell is a vertical within EverCommerce, combining Timely and SalonBiz, which have their own histories, suggesting a mature and established set of products.

Team Structure:

• Cross-Functional Pods: The design team likely operates within cross-functional pods or squads, working closely with Product Managers, Engineers, and potentially Marketing and Research specialists.

• Reporting: Senior Designers typically report to a Design Lead, Head of Product Design, or Director of Product.

• Collaboration: Emphasis is placed on collaboration, with designers expected to work seamlessly with Product and Engineering to achieve shared goals.

Methodology:

• Agile Development: The company operates within fast-paced agile environments, requiring designers to be adaptable and iterative.

• User-Centered Design: A core philosophy, driving all design decisions based on user research and feedback.

• Data-Informed Design: Insights from analytics and user metrics are used to guide and validate design choices.

Company Website: https://careers.evercommerce.com/us/en

📝 Enhancement Note: EverCommerce's mission to "digitally transform the service economy" and its focus on SaaS solutions for specific verticals like beauty indicate a company driven by innovation and practical application of technology. The culture values empowerment, collaboration, and continuous improvement, which are crucial for GTM success as they foster efficient product development and user adoption.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior" Product Designer. This implies a high degree of autonomy, strategic input, and the ability to mentor others. It's a crucial level for driving product direction and ensuring design quality.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director, and will work closely with Product Managers and Engineering Leads within their product teams. They are expected to collaborate across various departments, influencing product strategy and execution.

Operations Impact: The Senior Product Designer's impact is significant, directly influencing the user experience, adoption rates, customer satisfaction, and retention for EverWell's SaaS products. Excellent UX design directly contributes to the company's GTM strategy by making products easier to use, more valuable, and more competitive in the market, ultimately driving revenue through customer acquisition and retention.

Growth Opportunities:

• Leadership Development: Potential to grow into a Design Lead role, managing a team of designers, or specializing in UX strategy.

• Product Strategy Influence: Opportunity to play a key role in shaping the future roadmap and direction of Timely and SalonBiz.

• Skill Specialization: Deepen expertise in specific areas like UX research, interaction design, design systems, or accessibility.

• Cross-Vertical Exposure: As part of EverCommerce, there may be opportunities to learn about or contribute to design initiatives in other industry verticals over time.

• Mentorship: Gain experience in mentoring junior designers, a valuable skill for future leadership roles.

📝 Enhancement Note: The Senior level indicates a strategic contributor who can influence not just the product interface but also the GTM strategy through user-centric design. Growth opportunities focus on leadership, strategic impact, and continuous skill enhancement, aligning with the career aspirations of experienced operations and product professionals.

🌐 Work Environment

Office Type: The company offers a hybrid approach, with physical office spaces in Auckland, Wellington, and Dunedin, and a strong emphasis on remote work. This indicates a modern, flexible work environment.

Office Location(s): Auckland, Wellington, and Dunedin, New Zealand.

Workspace Context:

• Remote-First Culture: While offices exist, the company trusts its team to work where they are most productive, fostering an environment of autonomy and accountability.

• Collaborative Tools: Expect access to industry-standard collaboration and design tools (e.g., Figma, Slack, Jira) to facilitate seamless remote teamwork.

• Cross-Functional Interaction: Opportunities to engage with Product Managers, Engineers, Marketing, and other designers, fostering a holistic understanding of the product development lifecycle.

• Focus on Well-being: The provision of home office setup and wellness allowances underscores a commitment to employee health and productivity in a remote setting.

Work Schedule:

• Full-time, with flexibility. While core collaboration hours are likely, the remote nature allows for a degree of autonomy in managing daily schedules, which is beneficial for individuals who need to balance personal commitments with work responsibilities, a common consideration for operations professionals.

📝 Enhancement Note: The blend of remote-first with physical office options provides flexibility. For operations roles, this adaptability is key, allowing for focused work and effective collaboration. The emphasis on providing resources for remote work indicates a mature operational setup for distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and salary expectations.

2. Hiring Manager Interview: A deeper dive into your experience, design philosophy, and approach to problem-solving, likely with the Design Manager or Director.

3. Portfolio Presentation & Design Challenge: A critical stage where you will present your portfolio, showcasing key case studies. This will likely be followed by a design exercise or a discussion about a hypothetical design problem relevant to EverWell's products.

4. Cross-Functional Interviews: Meetings with Product Managers, Engineering Leads, and potentially other designers to assess collaboration skills and technical understanding.

5. Final Interview: Possibly with a senior leader within the product organization.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly define: the problem, your role, the target audience, the process (research, ideation, wireframing, prototyping, testing), your design decisions and rationale, challenges faced, and the measurable outcomes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., "increased feature adoption by 15%", "reduced task completion time by 20%", "improved user satisfaction scores by X points"). This is crucial for GTM roles.

• Showcase Your Process: Be prepared to talk through your thought process, not just the final deliverables. Highlight how you navigated ambiguity and made trade-offs.

• Tailor to SaaS: Emphasize your experience with SaaS products, complex workflows, and multi-user environments.

• Highlight Collaboration: Explicitly mention how you worked with Product and Engineering, demonstrating your ability to integrate design into the development lifecycle.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Timely and SalonBiz, their target users, and their place in the beauty industry market.

• Think GTM: Consider how design impacts user acquisition, onboarding, retention, and overall customer success.

• Problem-Solving Framework: Have a clear framework for approaching design challenges, focusing on user needs, business goals, and technical constraints.

• Communication: Practice articulating your design decisions clearly and concisely, especially when presenting trade-offs.

📝 Enhancement Note: This section is tailored to highlight the importance of a strong, results-oriented portfolio for a Senior Product Designer role with GTM implications. The interview process is structured to assess not only design skills but also strategic thinking, collaboration, and the ability to deliver measurable business impact.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Highly likely to be the primary tool for design, prototyping, and collaboration.

• Sketch / Adobe XD: May be used, especially if there's a history with these tools or for specific project needs.

• Prototyping Tools: InVision, Marvel, or built-in Figma prototyping capabilities.

Collaboration & Project Management:

• Jira / Confluence: Standard tools for agile project management, bug tracking, and documentation.

• Slack / Microsoft Teams: For team communication and real-time collaboration.

• Asana / Trello: Potentially used for task management within design or product teams.

Research & Analytics:

• UserTesting.com / Lookback: For remote usability testing and session recording.

• Hotjar / FullStory: For heatmaps, session replays, and user behavior analysis.

• Google Analytics / Mixpanel / Amplitude: For product analytics and tracking user engagement metrics.

CRM & Automation (Indirectly Relevant):

• While not directly a design tool, understanding how products integrate with CRM systems (like Salesforce) or marketing automation platforms can be beneficial for context on user journeys and data flow.

📝 Enhancement Note: Proficiency in modern design tools like Figma is essential. The mention of analytics and research tools indicates a data-driven approach to design, which is critical for optimizing user experience and supporting GTM strategies by understanding user behavior and product performance.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and serving the needs of beauty professionals, ensuring products solve real-world problems.

• Collaboration: Emphasis on working together across teams (Product, Engineering, Marketing, Design) to achieve shared objectives.

• Continuous Improvement: A commitment to iterating on designs, processes, and products based on feedback and data.

• Innovation: Encouraging new ideas and creative solutions to complex challenges.

• Inclusion & Diversity: Valuing diverse perspectives and experiences, fostering an equitable environment for all employees.

Collaboration Style:

• Cross-Functional Pods: Designers are integrated into agile teams, working daily with Product Managers and Engineers.

• Open Communication: Encouraging direct and honest feedback through regular stand-ups, design critiques, and team meetings.

• Shared Ownership: Fostering a sense of collective responsibility for product success, where design plays a pivotal role in achieving business goals.

• Proactive Engagement: Designers are expected to be proactive in seeking out information, participating in discussions, and contributing to strategic planning.

📝 Enhancement Note: The company's values and collaboration style are geared towards efficient, user-focused product development. This collaborative and iterative approach is fundamental to successful GTM strategies, ensuring that products are not only well-designed but also aligned with market needs and customer expectations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user research and desires into product features that also align with business objectives and technical constraints.

• Designing for Diverse User Segments: Catering to the varied needs and technical proficiencies of different types of beauty professionals within the Timely and SalonBiz platforms.

• Navigating Ambiguity: Thriving in a fast-paced environment where requirements may evolve, requiring adaptability and strong problem-solving skills.

• Cross-Product Consistency: Ensuring a cohesive user experience across both Timely and SalonBiz platforms, potentially with different underlying architectures or legacy components.

• Remote Collaboration: Maintaining strong communication and collaboration with distributed teams across different time zones.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like advanced user research methodologies, interaction design patterns, or UX strategy.

• Industry Trends: Staying abreast of evolving trends in SaaS design, the beauty industry tech landscape, and user experience best practices.

• Leadership Skills: Developing mentorship capabilities and potentially contributing to the strategic direction of the design team.

• Cross-Functional Understanding: Gaining deeper insights into product management, engineering processes, and marketing strategies.

• Professional Development Budget: Access to resources for attending conferences, taking courses, or obtaining certifications to enhance skills.

📝 Enhancement Note: The challenges presented are common in senior product design roles within dynamic SaaS companies. The growth opportunities are structured to support career advancement and continuous learning, which are key motivators for experienced professionals seeking to make a significant impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs or business requirements. How did you approach it, and what was the outcome?" (Focus on your problem-solving framework, trade-off analysis, and stakeholder management.)

• "How do you incorporate user research and data into your design process to ensure product success and drive adoption?" (Highlight your research methodologies and ability to translate insights into actionable design.)

Company & Culture Questions:

• "What interests you about EverWell, Timely, or SalonBiz specifically, and how do you see your design skills contributing to our mission in the beauty industry?" (Research the company's mission, products, and values; connect your experience to their goals.)

• "How do you approach mentoring junior designers and contributing to a positive design culture?" (Be ready to share examples of your mentorship style and how you foster collaboration.)

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations as compelling narratives, guiding the interviewer through your process and decisions.

• Visual Clarity: Ensure your visuals are clean, well-organized, and effectively communicate your design solutions.

• Focus on Impact: Clearly articulate the "so what?" for each project – what was the problem, what did you do, and what was the result? Use metrics to back up your claims.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges, and how you would approach specific scenarios related to EverWell's products.

• Showcase Collaboration: Be ready to discuss how you worked with other teams and integrated feedback.

📝 Enhancement Note: This preparation guide focuses on demonstrating strategic thinking, a results-oriented approach, and strong collaboration skills, all of which are critical for a Senior Product Designer role that influences GTM success. The emphasis on metrics and case studies is particularly important.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit Application: Navigate to the provided Workday job portal link and submit your application.

• Portfolio Customization: Prepare your portfolio to prominently feature 3-5 detailed case studies that showcase your end-to-end SaaS product design experience, focusing on user-centricity, problem-solving, and quantifiable impact. Tailor your presentation to highlight relevant skills like UX research, prototyping, and collaboration.

• Resume Optimization: Ensure your resume clearly articulates your 7+ years of experience in SaaS product design, using keywords such as "SaaS Product Design," "User-Centered Design," "UX Research," "Prototyping," "Design Systems," "Responsive Web," "iOS Design," and "Agile." Highlight achievements with measurable outcomes.

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Be ready to discuss your approach to complex problems, user research, and cross-functional collaboration. Prepare specific examples for behavioral and situational interview questions.

• Company Research: Familiarize yourself with EverCommerce, EverWell, and the Timely and SalonBiz products. Understand their mission, target audience, and the competitive landscape within the beauty industry's SaaS market. This will help you align your responses with the company's goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions to provide a comprehensive overview. All details, especially regarding salary and specific role nuances, should be verified directly with the hiring organization during the application process.