EverWell - Product Designer (Remote, New Zealand)

📍 Job Overview

Job Title: Product Designer

Company: EverCommerce (EverWell)

Location: Remote (New Zealand)

Job Type: FULL_TIME

Category: Product Design / User Experience

Date Posted: 2026-06-02

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote (New Zealand based)

🚀 Role Summary

• Lead end-to-end product design for both desktop and mobile applications within the EverWell vertical (Timely & SalonBiz), focusing on creating intuitive and user-centered experiences.

• Drive high-quality design outcomes in a fast-paced SaaS environment by partnering closely with Product Management and Engineering teams.

• Utilize insight-led approaches to solve complex user problems and enhance overall user outcomes, contributing to business goals.

• Play a key role in shaping product strategy and direction through robust UX practices and a deep understanding of user needs within the beauty industry.

📝 Enhancement Note: While the job title is "Product Designer," the responsibilities and required skills heavily emphasize User Experience (UX) and User Interface (UI) design within a SaaS context. The role requires a strong understanding of the full product lifecycle and a proactive approach to problem-solving and design leadership. The focus on "EverWell" indicates a specialization within the broader EverCommerce organization, specifically targeting the beauty and wellness industries.

📈 Primary Responsibilities

• Deliver high-quality product design solutions for complex SaaS products, ensuring user-centricity and alignment with business objectives.

• Lead and execute a range of UX activities throughout the product lifecycle, from initial concept and discovery research to final delivery and post-launch analysis.

• Collaborate closely with Product Managers, Engineers, Marketing, and Research teams to ensure cohesive product development and user experience.

• Plan, conduct, and analyze user validation activities, including user testing and feedback sessions, to inform design iterations and strategic decisions.

• Define, track, and report on key UX success metrics, ensuring they are aligned with overarching product and business goals.

• Drive stakeholder alignment by clearly communicating design rationale, progress, and insights through presentations and collaborative discussions.

• Actively contribute to the design team's culture, rituals, onboarding processes, and continuous improvement initiatives.

• Develop and maintain design systems to ensure consistency and scalability across the product suite.

📝 Enhancement Note: The responsibilities highlight a comprehensive product design role that extends beyond visual design to encompass strategic UX thinking, research, validation, and cross-functional collaboration. The emphasis on "insight-led approaches" and "UX success metrics" suggests a data-informed design process.

🎓 Skills & Qualifications

Education: No specific degree is mandated, but a strong portfolio demonstrating practical application of design principles is essential.

Experience: 3+ years of experience in SaaS product design, with a proven track record of delivering end-to-end design solutions.

Required Skills:

• Proven ability to deliver end-to-end design solutions, from problem definition and research through to testing, delivery, and measurement.

• Experience across a range of UX practices including journey mapping, prototyping, user testing, analytics, and design systems.

• Strong visual design skills with experience designing responsive web and iOS experiences.

• Curious and insight-driven, with experience contributing to discovery research and understanding user needs.

• Comfortable solving complex problems, iterating based on feedback, and working collaboratively in fast-paced agile teams.

• Strong communication skills, ability to navigate ambiguity, and a growth mindset with a collaborative approach.

Preferred Skills:

• Experience within the beauty, wellness, or service commerce industries.

• Familiarity with A/B testing methodologies for design optimization.

• Experience mentoring junior designers or contributing to design team growth.

• Proficiency in specific design and prototyping tools like Figma, Sketch, Adobe Creative Suite, InVision, or similar.

• Understanding of how to leverage product analytics to inform design decisions.

📝 Enhancement Note: The experience requirement is flexible ("2-5 years" inferred from "3+ years" and the mid-level nature of the role), and the company explicitly encourages applications from candidates who may not meet every single criterion, emphasizing potential and a growth mindset. The focus is on practical experience and portfolio strength over formal education.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects that demonstrate end-to-end product design capabilities.

• Projects should highlight your involvement from problem identification and user research through to solution design, prototyping, user testing, and post-launch analysis.

• Include examples of how you've used user insights and data to drive design decisions and achieve measurable outcomes.

• Demonstrate proficiency in designing for both web (responsive) and mobile (iOS) platforms.

• Feature your experience with key UX practices such as journey mapping, wireframing, prototyping, and usability testing.

Process Documentation:

• Provide evidence of your ability to define and articulate UX success metrics aligned with product and business goals.

• Showcase examples of how you've contributed to or leveraged design systems for consistency and efficiency.

• Illustrate your approach to user research and validation, including methodologies and how findings influenced design direction.

• Detail your experience working within agile development cycles and collaborating with engineering and product teams.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as the primary evidence of the candidate's skills and experience. The emphasis is on demonstrating a comprehensive understanding of the design process and its impact on user and business outcomes within a SaaS context.

💵 Compensation & Benefits

Salary Range:

Given the role is remote in New Zealand, and based on industry benchmarks for a Product Designer with 3+ years of experience in SaaS, the estimated annual salary range is NZ$90,000 - NZ$130,000. This estimate considers the cost of living in New Zealand, the demand for skilled product designers, and the typical compensation for mid-level roles in the technology sector.

Benefits:

• Additional Annual Leave: Extra days off to promote work-life balance and well-being.

• Flexible Work Location: Freedom to work from home or a designated office space anywhere in New Zealand.

• High-spec Home Office Setup: Provision of equipment and resources to ensure a productive remote work environment.

• Professional Development Budget: An annual allowance dedicated to training, courses, conferences, and other learning opportunities to foster continuous growth.

• Annual Wellness Allowance: A budget for activities and services that support physical, mental, and emotional well-being.

• Standard Benefits: This would typically include health insurance, retirement contributions (KiwiSaver in NZ), and other statutory entitlements.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• The role offers flexibility in terms of where work is done, but adherence to core working hours for team collaboration and meetings will be necessary, respecting the Pacific/Auckland timezone.

📝 Enhancement Note: Salary is an estimate based on typical New Zealand tech industry compensation for this experience level and role. Specific benefits are explicitly listed in the job description. The company offers significant flexibility regarding work location and provides allowances for professional development and wellness, indicating a strong focus on employee growth and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS - Software as a Service), specifically within the Service Commerce platform sector, with a focus on the Beauty & Wellness industries.

Company Size: EverCommerce is a large organization, indicated by its Nasdaq listing and the mention of 725,000+ customers. The "EverWell" vertical likely comprises a significant team within this larger entity.

Founded: EverCommerce was founded in 2010, with a mission to digitally transform the service economy. EverWell (comprising Timely and SalonBiz) serves over 30,000 customers in 100 countries.

Team Structure:

• The Product Designer will be part of the EverWell vertical, specifically working on the Timely and SalonBiz products.

• They will work in close collaboration with Product Managers, Engineers, Marketing, and Research teams, indicating a cross-functional team structure.

• The role involves contributing to team culture and rituals, suggesting an established and collaborative team environment.

Methodology:

• The role operates within a fast-paced SaaS environment, utilizing agile methodologies.

• Design decisions are driven by "insight-led approaches," emphasizing user research, data analysis, and user testing.

• There's a focus on defining and measuring UX success metrics aligned with product and business goals.

• Collaboration and clear communication are key to driving stakeholder alignment.

Company Website: https://www.evercommerce.com/ (General), https://careers.evercommerce.com/us/en (Careers)

📝 Enhancement Note: EverCommerce is a significant player in the service commerce SaaS market. The EverWell vertical is dedicated to the beauty and wellness sectors, offering specialized solutions. The culture emphasizes inclusion, growth, and work-life balance, with tangible benefits supporting these values.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer. It involves end-to-end design ownership for complex products, requiring a significant degree of autonomy and problem-solving capability, but also collaboration and potential mentorship. It's a step beyond junior roles, offering the opportunity to shape product direction and impact user experience significantly.

Reporting Structure: While not explicitly stated, a Product Designer at this level typically reports to a Design Lead, Head of Product Design, or a Senior Product Manager within their respective product team or vertical. They will work closely with cross-functional peers.

Operations Impact: The Product Designer directly influences the user experience of EverWell's SaaS products, which in turn impacts customer acquisition, retention, satisfaction, and ultimately, revenue for the businesses using Timely and SalonBiz. By creating intuitive and effective tools, they enable service professionals to run their businesses more efficiently, contributing to EverCommerce's mission of simplifying and empowering their customers.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific UX areas like user research, interaction design, or design systems.

• Leadership Potential: With demonstrated success, there's potential to move into Senior Product Designer roles, lead design initiatives, or mentor junior team members.

• Cross-Vertical Exposure: Potential to gain experience across different SaaS products within the broader EverCommerce ecosystem.

• Continuous Learning: Supported by a professional development budget, allowing for upskilling in new design tools, methodologies, or industry trends.

📝 Enhancement Note: The role offers a solid foundation for career growth within product design, particularly in the SaaS and service commerce sectors. The company's investment in professional development and clear emphasis on impact suggest a supportive environment for career advancement.

🌐 Work Environment

Office Type: The company offers flexibility. While they have office spaces in Auckland, Wellington, and Dunedin, the role is fully remote. This allows employees to choose between working from home or a company office.

Office Location(s): Offices are available in Auckland, Wellington, and Dunedin, New Zealand. However, the primary work arrangement for this role is remote.

Workspace Context:

• Remote Flexibility: Employees can choose their primary workspace, whether it's their home or a company office, promoting autonomy and productivity.

• Home Office Setup: A high-spec home office setup is provided, ensuring a professional and comfortable working environment for remote employees.

• Collaborative Tools: Expect to use digital collaboration tools (e.g., Slack, Zoom, Miro, Figma) to connect with team members across different locations.

• Team Interaction: Despite being remote, the role emphasizes contributing to team culture and rituals, suggesting structured opportunities for interaction and connection.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected.

• While the location is flexible, employees will need to align with the Pacific/Auckland timezone for meetings and collaborative sessions.

📝 Enhancement Note: The company strongly supports remote work and provides resources to facilitate it. The availability of physical office spaces offers an option for those who prefer an in-office environment or occasional team meetups, but the core expectation is remote work within New Zealand.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and design capabilities.

• Hiring Manager/Recruiter Call: A discussion to understand your background, motivations, and fit with the role and company culture.

• Design Challenge/Portfolio Review: This is a crucial step. You will likely present your portfolio, walking through 1-2 key projects, explaining your process, design decisions, and the impact of your work. A practical design exercise or case study might also be part of this stage.

• Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other designers to assess collaboration skills, technical understanding, and how you approach problem-solving in a team setting.

• Final Interview: Potentially with a senior leader or executive to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase end-to-end design experience, problem-solving skills, and impact relevant to SaaS and B2B/B2C product design.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the decisions you made (and why), the challenges you faced, and the measurable outcomes.

• Highlight UX Process: Emphasize your research, ideation, prototyping, and testing methodologies, not just the final UI.

• Demonstrate Impact: Quantify results whenever possible (e.g., "improved conversion by X%", "reduced task completion time by Y%", "increased user satisfaction scores").

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

• Tailor to the Role: If possible, highlight projects that align with the beauty/wellness or service commerce industries, or demonstrate experience with similar user types or product complexities.

Challenge Preparation:

• Understand the Product: Research Timely and SalonBiz to grasp their current functionality, target users, and market position.

• Anticipate Problem Types: Be prepared for design challenges that involve solving a specific user problem, improving an existing feature, or designing a new one within the context of their business.

• Focus on Process: Even in a timed exercise, clearly articulate your thinking process, assumptions, and how you'd approach validation.

• Presentation Skills: Practice presenting your work concisely and persuasively, being ready to answer detailed questions about your design choices.

📝 Enhancement Note: The interview process will heavily rely on evaluating your portfolio and your ability to articulate your design process and impact. Preparation should focus on selecting and presenting relevant case studies effectively, and understanding the company's products and user base.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaborative nature), Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Axure RP.

• Collaboration: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides).

• Project Management: Jira, Asana, Trello, Monday.com.

Analytics & Reporting:

• Product Analytics: Google Analytics, Mixpanel, Amplitude, Heap.

• Data Visualization/BI: Tableau, Power BI, Looker (for understanding product usage data).

CRM & Automation:

• CRM Systems: Salesforce, HubSpot (for understanding customer data context, though not a primary design tool).

• Design System Management: Tools or platforms for managing design systems (e.g., Zeroheight, Storybook for component libraries).

📝 Enhancement Note: Proficiency in modern design and prototyping tools, particularly Figma, is expected. Familiarity with product analytics platforms is also crucial for an insight-led design approach. While not a direct requirement for design, understanding how products integrate with CRM and other business systems can be beneficial.

👥 Team Culture & Values

Operations Values:

• Inclusion: EverCommerce leads with inclusion and celebrates uniqueness, meaning diverse perspectives are valued, and efforts are made to ensure everyone feels welcome and respected.

• Collaboration: Success is achieved together, implying a strong emphasis on teamwork, mutual support, and shared goals.

• Growth Mindset: Continuous learning and development are encouraged, with support for innovation and skill enhancement.

• Customer Focus: The mission is to simplify and empower the lives of service professionals, indicating a deep commitment to understanding and serving customer needs.

• Data-Driven Decisions: The role requires an "insight-led approach" and the definition of "UX success metrics," pointing to a culture that values evidence and measurable outcomes.

• Efficiency: As a SaaS provider, there's an inherent drive towards optimizing processes and user workflows for better business outcomes.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product, Engineering, and Marketing, requiring strong communication and partnership skills.

• Agile Teamwork: Collaboration within fast-paced agile teams is standard, involving iterative development and frequent feedback loops.

• Open Communication: Stakeholder alignment is driven through clear communication and sharing of work-in-progress, fostering transparency.

• Mentorship and Knowledge Sharing: The role involves contributing to team culture and continuous improvement, suggesting an environment where knowledge is shared and designers support each other's growth.

📝 Enhancement Note: The company culture is built around strong values of inclusion, teamwork, and continuous improvement, supported by tangible benefits. This suggests a dynamic and supportive environment where designers are encouraged to contribute broadly and develop professionally.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: As with many SaaS roles, there will be periods of ambiguity regarding product direction or requirements. The ability to thrive in such environments and drive clarity is key.

• Balancing User Needs with Business Goals: Finding the optimal balance between delivering exceptional user experiences and meeting EverCommerce's business objectives requires strategic design thinking.

• Designing for Diverse User Segments: The EverWell vertical serves beauty professionals who may have varying levels of tech savviness and business needs, requiring adaptable design solutions.

• Remote Collaboration: Effectively collaborating and building strong relationships with a distributed team requires proactive communication and engagement.

• Staying Ahead of Design Trends: The fast-paced nature of SaaS and product design necessitates continuous learning to keep pace with evolving tools, technologies, and user expectations.

Learning & Development Opportunities:

• Deepen SaaS UX Expertise: Gain extensive experience in designing for complex, scalable SaaS products.

• Specialize in Beauty/Wellness Tech: Become an expert in the unique UX challenges and opportunities within the service commerce sector.

• Mentorship & Leadership: Opportunities to mentor junior designers and potentially lead design initiatives as experience grows.

• Professional Development Budget: Access to external training, conferences, and certifications to enhance skills and knowledge in product design and UX.

• Exposure to a Large Ecosystem: Learn about different business models and product strategies within the broader EverCommerce portfolio.

📝 Enhancement Note: The role presents significant opportunities for professional growth by tackling complex design challenges within a well-established SaaS company. The company actively supports employee development, making it an attractive environment for ambitious designers.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex SaaS product you designed from end-to-end. What was the problem, your approach, and the outcome?" (Focus on problem-solving, process, and metrics.)

• "How do you balance user needs with business requirements in your design process?" (Prepare examples of trade-offs and how you navigated them.)

• "Tell me about a time you had to influence stakeholders to adopt your design recommendation. How did you approach it?" (Highlight communication, negotiation, and data-driven arguments.)

Company & Culture Questions:

• "What interests you about EverCommerce and the EverWell vertical specifically?" (Research their mission, products, and recent news.)

• "How do you contribute to a positive and inclusive team culture, especially in a remote setting?" (Connect with their stated values.)

• "How do you approach collaboration with Product Managers and Engineers?" (Emphasize partnership and shared ownership.)

Portfolio Presentation Strategy:

• Select 2-3 Strong Projects: Choose projects that best represent your end-to-end UX process, problem-solving skills, and impact.

• Structure Your Narrative: For each project, clearly outline:

  • The Problem: What user or business challenge were you addressing?
  • Your Role: What were your specific responsibilities?
  • The Process: Detail your research, ideation, wireframing, prototyping, and testing methods.
  • Key Decisions: Explain critical choices and the rationale behind them.
  • The Solution: Showcase the final design and its key features.
  • The Outcome: Quantify the impact (e.g., metrics, user feedback).

• Be Prepared for Deep Dives: Anticipate questions about your design choices, constraints, and alternative solutions.

• Highlight Collaboration: Mention how you worked with cross-functional teams throughout the project.

• Showcase UX Metrics: If you have data on how your designs performed, present it clearly.

📝 Enhancement Note: Preparation should focus on understanding EverCommerce's business, their products (Timely/SalonBiz), and articulating your design process and impact with concrete examples. Your portfolio presentation is your primary tool to demonstrate your capabilities.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Workday link on the EverCommerce careers page.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your SaaS product design experience, end-to-end UX process, and ability to deliver user-centered solutions. Showcase relevant projects that align with the role's requirements.

• Resume Optimization: Clearly articulate your 3+ years of experience and emphasize skills such as user research, prototyping, visual design for web/iOS, and working in agile environments. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on storytelling, process explanation, and quantifiable impact. Prepare answers to common UX design and behavioral questions.

• Company Research: Familiarize yourself with EverCommerce, its mission, the EverWell vertical, and the Timely/SalonBiz products to demonstrate genuine interest and understanding during interviews. Research their company values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.