UX Writer

📍 Job Overview

Job Title: UX Writer

Company: Sumsub

Location: Remote (with presence in London, UK; Limassol, Cyprus; or Tbilisi, Georgia)

Job Type: Full-Time

Category: Product Design / UX Content

Date Posted: 2026-06-17

Experience Level: Mid-Level (3+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Craft and manage compelling in-product content for both B2B and B2C user experiences, ensuring alignment with business objectives and user needs.

• Collaborate closely with Product Designers, UX Researchers, Product Managers, and Engineers to translate complex ideas into clear, concise, and user-friendly copy.

• Drive content strategy and execution across product features, including the development of product tours and UI update communications.

• Contribute to the evolution of Sumsub's brand voice and consistency by actively participating in the style guide and product glossary development.

• Optimize existing content and processes to enhance clarity, usability, and overall user experience across the Sumsub platform.

📝 Enhancement Note: This role is ideal for a UX Writer or Content Designer with a strong understanding of both B2B enterprise software and B2C user journeys. The emphasis on a "remote-first, trust-based culture" and "true flexibility" indicates a need for self-motivated individuals who can manage their time effectively and deliver high-quality work autonomously. The mention of AI tools suggests an openness to integrating new technologies into the content creation workflow.

📈 Primary Responsibilities

• Develop and maintain clear, concise, and user-centered copy for all in-product interfaces, user flows, and feature communications.

• Collaborate with Product Designers and UX Researchers during the design process to ensure content is integrated from the ideation phase, advocating for a content-first approach.

• Translate complex technical concepts and business requirements into easily understandable language for diverse user groups (e.g., administrators, end-users, compliance officers).

• Create engaging and informative product tours and onboarding flows to guide users through new features and updates.

• Conduct content audits and competitive analysis to identify areas for improvement in clarity, tone, and user experience.

• Contribute to the development and maintenance of Sumsub's content style guide, tone of voice guidelines, and product glossary to ensure brand consistency.

• Review and refine existing copy across the platform to enhance usability, reduce user friction, and improve task completion rates.

• Work closely with Legal and Compliance teams to ensure all content adheres to regulatory requirements and brand standards.

• Participate in usability testing sessions to gather feedback on copy and iterate on content design solutions.

• Proactively identify opportunities to optimize content creation and delivery processes, leveraging agile methodologies.

📝 Enhancement Note: The core of this role involves bridging the gap between technical functionality and user understanding. Responsibilities extend beyond simply writing; they include strategic content planning, cross-functional collaboration, and a commitment to continuous process improvement within the product development lifecycle. The expectation to "optimize our processes" and "look for opportunities" highlights a proactive and solution-oriented mindset.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in English, Communications, Linguistics, Human-Computer Interaction, or a related field is beneficial.

Experience: 3+ years of professional experience in UX Writing, Content Design, or a closely related field, with a demonstrable track record of success.

Required Skills:

• English Proficiency: Exceptional written and spoken English communication skills are paramount for clear and effective content creation.

• UX Writing/Content Design: Proven experience in crafting user-centered copy for digital products, including interfaces, microcopy, error messages, and onboarding flows.

• Portfolio: A strong portfolio showcasing your approach to content strategy, problem-solving, copy iteration, and measurable impact on user experience and business goals.

• Collaboration: Ability to work effectively with cross-functional teams including Product Design, UX Research, Product Management, Engineering, and Legal.

• Time Management & Prioritization: Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

• Figma Proficiency: Experience using Figma for design reviews, content placement, and collaboration with designers.

• Agile Software Proficiency: Familiarity with agile project management tools such as Youtrack and Confluence for workflow tracking and documentation.

• Audience Adaptability: Skill in tailoring communication style and tone for distinct B2B (specialist tools) and B2C (consumer-facing) audiences.

• Complex Idea Simplification: Ability to explain intricate concepts in a clear, concise, and accessible manner.

• Influencing Skills: Aptitude for presenting well-reasoned content strategies and influencing stakeholders with sound rationale.

Preferred Skills:

• Usability Testing Tools: Experience with tools used for usability testing and user feedback analysis.

• AI Content Tools: Experience with AI tools for content creation or a strong willingness to explore, adapt, and integrate them into the workflow.

• Accessibility Principles: Knowledge of WCAG guidelines and best practices for creating accessible content.

• SaaS/FinTech/RegTech Experience: Familiarity with the B2B SaaS, FinTech, or RegTech sectors, particularly in identity verification or compliance.

📝 Enhancement Note: The emphasis on a portfolio is critical for this role. Candidates should be prepared to showcase specific examples of their work, detailing the problem, their content solution, the iteration process, and, most importantly, the quantifiable impact (e.g., improved conversion rates, reduced support tickets, increased feature adoption). Proficiency in Figma is expected for direct collaboration with designers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Problem Definition: Clearly articulate the user or business problem that your content solution addressed.

• Content Strategy & Approach: Detail your process for defining the content strategy, including research, user flows, and information architecture.

• Copy Iteration: Showcase examples of how you iterated on copy, explaining the rationale behind changes and the feedback incorporated.

• Tangible Impact: Quantify the results of your work using relevant metrics (e.g., conversion rate improvements, task success rates, reduction in error messages, user satisfaction scores).

• Audience Segmentation: Demonstrate examples of content tailored for different user segments (B2B vs. B2C).

Process Documentation:

• Workflow Design: Illustrate how you integrate into product development workflows, from initial concept to launch.

• Content Creation & Management: Provide examples of your process for creating, reviewing, and managing content assets, including contributions to style guides or glossaries.

• Cross-functional Collaboration: Show how you collaborate with Design, Product, Engineering, and Legal teams, highlighting communication and feedback loops.

• Process Optimization: Include examples where you identified and implemented improvements to content processes or tools.

📝 Enhancement Note: The portfolio is not just a collection of work; it's a demonstration of process and impact. Candidates should structure their portfolio to highlight their analytical thinking, problem-solving skills, and ability to drive measurable outcomes through content. The expectation to "optimize our processes" suggests that demonstrating experience with process improvement within the portfolio will be highly valued.

💵 Compensation & Benefits

Salary Range: While a specific range is not provided, for a mid-level UX Writer (3+ years of experience) in the specified remote locations (London, UK; Limassol, Cyprus; Tbilisi, Georgia), the estimated annual salary range would typically fall between £45,000 - £65,000 GBP (for UK) or €40,000 - €60,000 EUR (for Cyprus/EU). This estimate is based on industry benchmarks for UX Writers in tech companies, considering the cost of living and market rates in these regions.

Benefits:

• Remote-First Culture: Freedom to work from anywhere that fosters productivity, with optional office or coworking spaces available in some locations.

• True Flexibility: Adaptable working hours that prioritize productivity and team synchronization over rigid schedules.

• Generous Time Off:

  • Paid birthday holiday.
  • 10 personal days annually.
  • 7 sick days without requiring extensive paperwork.
  • Additional paid time off during the Christmas and New Year period.

• Meaningful Work: Contribute to a mission focused on building a secure, accessible, and inclusive digital world, preventing fraud and enhancing online trust.

• Fair Compensation: Competitive salary benchmarked against market rates.

• Global Exposure: Opportunity to work with a diverse international team and customer base, impacting global campaigns.

• Career Growth: Clear goals, open feedback, personal development plans, and support for continuous learning through conferences and forums.

• Team Offsites: Fully covered in-person team gatherings a few times a year for collaboration and networking.

• Setup Support: Provision of necessary tools and hardware to perform job duties effectively.

• Inclusive Environment: A friendly, human-centered culture that values individuality, diverse perspectives, and open communication.

Working Hours: The company operates with a flexible approach, allowing employees to adjust their working hours as needed, provided productivity is maintained and team sync-ups are accommodated. A standard full-time workload is approximately 40 hours per week.

📝 Enhancement Note: The benefits package strongly emphasizes work-life balance, flexibility, and employee well-being. The "remote-first" and "true flexibility" aspects are key differentiators. The salary estimate is based on current market research for comparable roles in the UK and EU regions, adjusted for the mid-level experience requirement. Sumsub's commitment to "fair and transparent pay" suggests that candidates should be prepared to discuss their salary expectations openly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sumsub operates within the RegTech (Regulatory Technology) and FinTech sectors, providing a crucial service for identity verification and compliance in the digital space. This industry is characterized by rapid innovation, a strong focus on security, and evolving regulatory landscapes.

Company Size: Sumsub is a rapidly growing company with a significant global presence, indicated by its diverse client base and international team. The "17-person Product Design team" suggests a structured but agile environment within a larger organization.

Founded: Founded in 2015, Sumsub has established itself as a leader in the verification platform space, demonstrating a history of growth and adaptation.

Team Structure:

• The Product Design team consists of 17 members, including UX Writers, UX Researchers, and Product Designers.

• This team collaborates closely with Product Managers and Engineering teams, functioning within an agile development framework.

• The UX Writer will work alongside another writer, fostering a collaborative environment for content strategy and execution.

• Cross-functional collaboration is essential, involving frequent interaction with Product, Engineering, Legal, and Marketing departments. Methodology:

• User-Centered Design: The Product Design team prioritizes human-centered solutions, ensuring products are intuitive and meet user needs.

• Agile Development: The company utilizes agile methodologies (e.g., Youtrack) for iterative product development and efficient workflow management.

• Data-Driven Decisions: While not explicitly detailed for UX Writing, the overall company culture likely values data analysis for understanding user behavior and measuring impact.

• Process Optimization: There is an explicit focus on continuously improving workflows and operational efficiency.

Company Website: https://careers.sumsub.com

📝 Enhancement Note: Sumsub's position as a leader in identity verification means the company operates in a high-stakes, compliance-driven environment. This translates to a need for meticulousness, accuracy, and clarity in all communications. The "remote-first" culture, combined with a growing global presence, suggests an organization that is both flexible and ambitious.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Writer. It requires 3+ years of experience and offers the opportunity to take ownership of content for specific product areas. The role involves not just execution but also strategic contribution to content design, process improvement, and team asset development (style guide, glossary).

Reporting Structure: The UX Writer reports into the Product Design team, likely to a Head of Product Design or a Lead UX Writer. They will work collaboratively with Product Designers, UX Researchers, and Product Managers.

Operations Impact: As a UX Writer, the impact is directly tied to user experience, product adoption, and operational efficiency. By creating clear and intuitive interfaces, this role helps:

• Reduce User Friction: Minimize confusion and errors, leading to smoother user journeys.

• Increase Conversion Rates: Guide users effectively through critical processes like onboarding and verification.

• Lower Support Costs: Proactively answer user questions through clear in-product messaging and documentation.

• Enhance Brand Perception: Contribute to a positive and trustworthy brand image through consistent and professional communication.

• Improve Internal Efficiency: Streamline processes by providing clear instructions and reducing ambiguity for both users and internal teams.

Growth Opportunities:

• Specialization: Deepen expertise in specific product verticals (B2B, B2C) or areas like compliance and verification UX.

• Leadership: As experience grows, opportunities may arise to mentor junior writers, lead content initiatives, or contribute to content strategy at a higher level.

• Skill Development: Continuous learning in UX, content strategy, AI tools, accessibility, and the FinTech/RegTech industry through company-supported learning opportunities and events.

• Cross-Functional Exposure: Gain broader experience by working closely with diverse teams across product development, marketing, and compliance.

📝 Enhancement Note: The role offers a solid foundation for a career in UX Writing within the dynamic FinTech/RegTech sector. Sumsub's commitment to growth suggests that ambitious individuals can carve out significant career paths, potentially moving into senior or lead roles, or even specializing in areas like content strategy or information architecture.

🌐 Work Environment

Office Type: The company embraces a remote-first culture. This means there are no mandatory office days, and employees are empowered to choose their work location. While Sumsub may provide offices or coworking spaces in certain locations, these are optional.

Office Location(s): The role is advertised with a presence requirement in:

• London, United Kingdom

• Limassol, Cyprus

• Tbilisi, Georgia

This suggests that while fully remote, candidates should ideally be located in or willing to relocate to one of these regions to facilitate potential team meetups or access to company-provided workspaces.

Workspace Context:

• Autonomy and Trust: The work environment is built on trust, empowering individuals to manage their own time and work effectively from their chosen location.

• Collaborative Tools: Extensive use of digital collaboration tools (Figma, Youtrack, Confluence) to maintain connection and productivity across distributed teams.

• Team Interaction: Opportunities for interaction through virtual meetings, Slack channels, and planned in-person team offsites.

• Flexibility: The emphasis on "true flexibility" means the workspace is adaptable to individual needs, promoting a healthy work-life balance.

Work Schedule: Sumsub offers "true flexibility" in working hours. While a standard full-time commitment is expected (approximately 40 hours/week), individuals can adjust their schedules as needed, provided they remain productive and coordinated with their team. This allows for better integration of personal commitments with professional responsibilities.

📝 Enhancement Note: The "remote-first" and "true flexibility" aspects are central to Sumsub's work environment. This is ideal for self-disciplined individuals who thrive on autonomy. The requirement for presence in specific locations might be for logistical reasons related to team cohesion, potential future offsites, or legal/tax compliance for remote employees in those regions.

📄 Application & Portfolio Review Process

Interview Process:

• TA Screening: Initial review by a Talent Acquisition specialist to assess basic qualifications and fit.

• Interview with Head of Product Design and UX Writer: A deeper dive into your experience, approach to UX writing, and understanding of content design principles. This stage will likely assess your ability to articulate your thought process and collaborate.

• Assignment: A practical test designed to evaluate your UX writing skills, problem-solving abilities, and understanding of the Sumsub product context. This might involve creating copy for a specific feature or flow.

• Assignment Presentation: A presentation of your completed assignment to the hiring team. This is an opportunity to explain your rationale, demonstrate your strategic thinking, and engage in a discussion about your work.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest, most relevant projects that showcase your core skills and impact. Prioritize projects that demonstrate B2B and B2C experience, complex problem-solving, and measurable results.

• Tell a Story: For each project, clearly outline the problem, your role and process, the solutions you implemented (showcasing copy variations and rationale), and the outcomes achieved. Use visuals where appropriate.

• Quantify Impact: Wherever possible, provide data-driven evidence of your work's success (e.g., metrics on conversion, engagement, task completion, support ticket reduction).

• Highlight Process: Emphasize your UX writing methodology, how you collaborate with cross-functional teams, and your approach to iteration based on feedback and testing.

• Tailor to Sumsub: If possible, subtly reference Sumsub's industry (compliance, verification) or product type in your project descriptions to show understanding.

Challenge Preparation:

• Understand the Assignment: Carefully read and dissect the assignment brief. Identify the core problem, target audience, and desired outcomes.

• Research Sumsub: Familiarize yourself with Sumsub's products, services, and target markets. Understand their current UX and brand voice.

• Practice Presentation: Rehearse your assignment presentation multiple times. Focus on clarity, conciseness, and confidently explaining your strategic decisions and rationale.

• Prepare for Q&A: Anticipate questions about your choices, alternative solutions you considered, how you would handle feedback, and your understanding of accessibility and AI tools.

📝 Enhancement Note: The assignment and presentation stages are crucial for demonstrating practical skills and strategic thinking. Candidates should treat the assignment as a real-world project and the presentation as a chance to showcase their communication and influencing abilities, mirroring how they would present to stakeholders at Sumsub.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for design reviews, content placement within mockups, and collaborative feedback with the design team.

• Youtrack: A key agile project management tool for tracking tasks, sprints, and project progress within development cycles.

• Confluence: Used for documentation, knowledge sharing, and maintaining team assets like style guides and process documentation.

Analytics & Reporting:

• While specific tools aren't listed for the UX Writer, familiarity with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) would be beneficial for understanding user behavior and measuring content impact. CRM & Automation:

• Sumsub's core product is a verification platform, implying robust backend systems for data management and workflow automation. While not directly used by the UX Writer, understanding how content integrates into these systems is advantageous. Content Management & AI:

• AI Tools for Content Creation: The role requires familiarity with or a willingness to explore AI tools for content generation, ideation, and optimization. This suggests an innovative approach to content workflows.

• Content Style Guides & Glossaries: Tools/processes for maintaining and distributing these essential brand assets.

📝 Enhancement Note: Proficiency in Figma, Youtrack, and Confluence is explicitly required. The mention of AI tools indicates Sumsub is forward-thinking and expects its UX writers to be adaptable and open to leveraging new technologies to enhance efficiency and creativity in content creation.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through intuitive product design and clear communication.

• Collaboration: Fostering an environment where cross-functional teams work together seamlessly, sharing knowledge and feedback openly.

• Innovation: Encouraging the exploration of new technologies (like AI) and methodologies to drive product and process improvements.

• Efficiency: A drive to optimize workflows, streamline processes, and deliver high-quality work effectively, reflecting the nature of operations roles.

• Transparency & Trust: A "remote-first, trust-based culture" that values open communication and empowers employees.

Collaboration Style:

• Cross-Functional Integration: The UX Writer actively participates in design reviews, product planning, and engineering discussions, ensuring content is a core component of product development.

• Constructive Feedback: An environment where feedback is openly exchanged, both given and received, to refine designs and content.

• Knowledge Sharing: Encouragement to contribute to team assets like style guides and glossaries, promoting consistency and shared understanding.

• Agile & Iterative: Working within agile sprints, teams collaborate on a continuous improvement cycle, with content being refined iteratively based on testing and feedback.

📝 Enhancement Note: The culture at Sumsub emphasizes a blend of autonomy and collaboration, driven by a user-centric and innovative mindset. The values align with operational excellence, focusing on efficiency, clarity, and continuous improvement, which are key tenets in revenue and sales operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2B Complexity and B2C Simplicity: Crafting content that is both technically precise for B2B users and easily understandable for B2C audiences within the same platform.

• Pace of Innovation: Keeping up with the rapid development cycles and frequent product updates common in the tech industry, ensuring content is always current and accurate.

• Global Consistency: Maintaining a consistent brand voice and tone across diverse user bases and potentially different language versions (though this role is English-focused).

• Measuring Content Impact: Developing robust methods to quantify the effectiveness of UX writing and demonstrate ROI to stakeholders.

Learning & Development Opportunities:

• Skill Advancement: Opportunities to deepen expertise in UX writing, content strategy, information architecture, and user research methodologies.

• Industry Exposure: Support for attending relevant conferences, webinars, and workshops in UX, design, and the FinTech/RegTech sectors.

• Mentorship & Leadership: Potential for mentorship from senior team members and opportunities to take on leadership roles in content initiatives as experience grows.

• Tool Proficiency: Gaining experience with emerging AI content tools and advanced analytics platforms.

📝 Enhancement Note: Sumsub's commitment to employee growth is evident in their support for learning and development. The challenges presented are typical for a UX Writer in a fast-paced tech environment, offering excellent opportunities for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly technical concept for a non-technical audience. What was your process and the outcome?" (Focus on articulation, process, and impact.)

• "How do you approach content design for a feature that serves both business administrators and end-users? Walk us through your process." (Demonstrate ability to handle dual audiences and strategic content planning.)

• "Imagine a critical user flow in our verification platform is experiencing a high drop-off rate. How would you, as a UX Writer, contribute to diagnosing and solving this problem?" (Highlight problem-solving, data-driven thinking, and collaborative approach.) Company & Culture Questions:

• "What interests you about Sumsub and our mission in the identity verification space?" (Show research and genuine interest in the company's impact.)

• "How do you see your role contributing to our remote-first, trust-based culture?" (Align your work style with their stated values of autonomy and collaboration.)

• "How do you measure the success of your UX writing contributions?" (Prepare to discuss metrics and demonstrate accountability.) Portfolio Presentation Strategy:

• Narrative Arc: Structure each portfolio case study with a clear beginning (problem), middle (your solution and process), and end (results).

• Visual Aids: Use screenshots, mockups, and data visualizations to make your presentation engaging and easy to follow.

• Concise Explanations: Be precise with your language. Explain why you made specific content choices, not just what you wrote.

• Interactive Discussion: Be prepared for questions and actively engage with the interviewers, treating it as a collaborative discussion rather than a one-way presentation.

• Highlight Process Optimization: If you have examples of improving content workflows or tools, be sure to mention them, as this aligns with the company's focus on efficiency.

📝 Enhancement Note: The interview process is designed to assess not only writing skill but also strategic thinking, problem-solving abilities, and cultural fit. Candidates should prepare concrete examples, demonstrate a deep understanding of UX principles, and articulate how their contributions align with Sumsub's business objectives and values.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the Sumsub careers portal.

• Tailor your Resume/CV: Highlight your 3+ years of experience in UX writing/content design, focusing on achievements in B2B and B2C contexts. Integrate keywords like "UX Writing," "Content Design," "Figma," "Agile," and "Accessibility."

• Curate Your Portfolio: Select 3-4 of your strongest projects that showcase problem definition, your content strategy, copy iteration, quantifiable impact, and cross-functional collaboration. Ensure it's easily accessible (e.g., a dedicated website or PDF).

• Prepare Your Narrative: Practice articulating your portfolio projects and your approach to UX writing, focusing on how you solve user problems and drive business results. Be ready to present your work and answer in-depth questions.

• Research Sumsub: Understand their product, target audience, and mission. Familiarize yourself with their existing UX and brand voice to demonstrate genuine interest and alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.