UX Writer, AI

📍 Job Overview

Job Title: UX Writer, AI

Company: Figma

Location: San Francisco, CA • New York, NY • United States

Job Type: Full-Time

Category: UX Writing / Content Strategy

Date Posted: April 20, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (Remote OK, with location requirements)

🚀 Role Summary

• This role focuses on shaping the user experience of AI-powered features within Figma, leveraging language to enhance human-AI interaction.

• The UX Writer will be instrumental in defining product strategy for new AI offerings, ensuring intuitive and effective communication between users and AI systems.

• A key aspect involves developing and implementing best practices for AI language, covering areas like user prompting, interaction patterns, and output clarity.

• This position requires deep collaboration with cross-functional teams, including Product Design, Product Management, Engineering, Applied Science, and AI Research to deliver cohesive and impactful AI-driven experiences.

📝 Enhancement Note: The "AI" specialization in this UX Writer role signifies a deep dive into the nuances of human-AI interaction, moving beyond traditional UX writing to encompass aspects of content engineering, prompt design, and understanding AI model behavior. This is a forward-looking role within a leading design platform, suggesting a high impact on future product development.

📈 Primary Responsibilities

• Contribute to the overarching product strategy for Figma's AI-powered features, ensuring language plays a central role in user adoption and effectiveness.

• Define and document best practices for writing within AI products, specifically focusing on crafting effective user prompts and designing intuitive interaction patterns for AI outputs.

• Collaborate closely with Product Designers, Product Managers, Product Marketing Managers, Engineers, Applied Scientists, AI Researchers, and fellow UX Writers to ensure a unified and high-quality user experience.

• Establish and maintain language systems, including taxonomies, glossaries, and style guides, that are optimized for both human understanding and AI ingestion.

• Develop and implement methodologies for measuring and evaluating the quality and effectiveness of AI-generated language, iterating based on data and user feedback.

• Create, collaborate on, and iterate through the entire user experience lifecycle, ensuring language is a core component of design decisions.

• Develop clear and compelling storytelling that articulates product needs, opportunities, and the value proposition of AI features to internal stakeholders and leadership.

📝 Enhancement Note: The emphasis on "taxonomies, glossaries, and other artifacts for both human and agentic ingestion" indicates a need for structured content that can be utilized by both users and the AI itself, suggesting a sophisticated approach to content management and AI integration.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in English, Communications, Human-Computer Interaction, Linguistics, or a related field is typically expected for this level of UX writing expertise.

Experience: 5+ years of experience in UX writing, content strategy, or a closely related field, with a proven track record of crafting simple, intuitive language solutions for complex user experiences.

Required Skills:

• 5+ years of experience crafting simple, intuitive language solutions for complex user experiences.

• Proficiency in collaborating effectively within both design (e.g., Figma) and technical environments (e.g., GitHub).

• Demonstrated skill in developing systems-oriented, cohesive product narratives that extend beyond simple string management.

• Fluent understanding of the behavior and architecture of modern AI products and their development lifecycle.

Preferred Skills:

• Experience writing system prompts, designing agent behaviors, or creating other AI-powered features.

• Experience working directly with code, APIs, or other developer tooling.

• A track record of successfully leading 0-to-1 initiatives in ambiguous, fast-moving product spaces.

📝 Enhancement Note: The requirement for proficiency in "Figma and GitHub" highlights the practical, hands-on nature of this role, indicating that the UX Writer will be actively involved in the design and development workflows, not just providing high-level strategy. The "5+ years of experience" combined with "leading 0-to-1 initiatives" suggests this is a senior or lead-level position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of complex user experiences where your language solutions simplified user interaction and improved task completion rates.

• Include case studies demonstrating your ability to develop systems-oriented product narratives and content taxonomies.

• Present examples of how you've collaborated with design and engineering teams, ideally highlighting work in technical or AI-adjacent product areas.

Process Documentation:

• Provide documentation or case studies illustrating your process for defining and implementing content strategies for new product features, particularly those involving AI.

• Detail your approach to establishing best practices for AI language, including prompt design and interaction pattern definition.

• Showcase examples of how you have contributed to or maintained glossaries, taxonomies, and style guides to ensure linguistic consistency and AI interpretability.

• Outline your methods for evaluating the quality of AI-generated language and how you incorporate feedback loops into the development process.

📝 Enhancement Note: Given the AI focus, a portfolio should ideally include examples of work that touches upon generative AI, natural language processing, or intelligent agents, even if indirectly. Demonstrating an understanding of how language models interpret and generate text will be crucial.

💵 Compensation & Benefits

Salary Range: $153,000 - $250,000 USD annually.

• Methodology: This range is directly provided in the job description. For roles based in Figma's San Francisco or New York hubs, this is the stated annual base salary range. For remote roles, the range is localized based on employee work location, typically between 80% and 100% of this range. Compensation is determined by factors including qualifications, experience, potential impact, scope of the role, market demands, and work location.

Benefits:

• Equity in the company

• Comprehensive health, dental, and vision insurance

• Retirement plan with company contribution

• Generous parental leave and reproductive/family planning support

• Mental health and wellness benefits

• Generous Paid Time Off (PTO)

• Company recharge days

• Learning and development stipend

• Work from home stipend

• Cell phone reimbursement

• Sales incentive pay (for most sales roles)

• Annual bonus plan (for eligible non-sales roles)

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range is quite broad, indicating significant flexibility based on the candidate's experience, specific skills, and location. The extensive benefits package reflects Figma's commitment to employee well-being and professional development, which are attractive to operations and product professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Design Technology / AI

Company Size: Figma is a rapidly growing company, indicated by its continuous hiring across multiple locations and its position as a leader in the design collaboration space. The "Grow as you go" value suggests a dynamic, learning-oriented environment.

Founded: While the founding date isn't explicitly stated, Figma has achieved significant market traction and valuation, suggesting a company that has successfully navigated early-stage growth and is now scaling its operations and product offerings, particularly in emerging areas like AI.

Team Structure:

• The UX Writing team is likely part of the Product organization, working closely with Product Design and Product Management.

• As a senior member, you will be expected to mentor or guide less experienced writers and contribute to team-wide best practices.

Methodology:

• Figma's approach to product development is iterative and user-centric, with a strong emphasis on real-time collaboration.

• The integration of AI suggests a data-driven methodology, where language quality is measured and optimized based on performance metrics and user feedback.

• There's a clear focus on building scalable systems and best practices, especially for new technologies like AI, to ensure consistency and efficiency across the platform.

Company Website: https://www.figma.com/

📝 Enhancement Note: Figma's culture appears to be one of innovation, collaboration, and continuous learning. The "Grow as you go" value is particularly relevant for roles involving new technologies like AI, where adaptability and a willingness to learn are paramount.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Writer position, focusing on a critical and emerging area (AI). It involves strategic contributions, defining new best practices, and influencing product direction. This role is positioned to lead initiatives and potentially mentor other writers.

Reporting Structure: The UX Writer will likely report to a Lead UX Writer, Head of UX Writing, or a Director of Product Design/Content Strategy. They will work closely with numerous cross-functional leads and stakeholders.

Operations Impact: The UX Writer's impact will be directly tied to the success of Figma's AI features. By crafting intuitive language, they will improve user adoption, enhance productivity, and contribute to the overall value proposition of the platform. This role is crucial for making complex AI functionalities accessible and useful to a broad user base.

Growth Opportunities:

• Specialization: Deepen expertise in AI content strategy, prompt engineering, and agentic design, becoming a leading voice in this domain.

• Leadership: Potential to move into a Lead UX Writer or Manager role, overseeing a team and setting strategic direction for content within Figma's AI initiatives.

• Cross-Functional Movement: Opportunity to gain deeper insights into product management, engineering, or AI research, potentially leading to roles in those adjacent fields.

• Industry Recognition: Contribute to thought leadership in the UX writing and AI space through speaking engagements or publications.

📝 Enhancement Note: The "0-to-1 initiatives" preferred skill suggests that growth opportunities will involve pioneering new product areas and establishing foundational processes, offering significant autonomy and leadership potential.

🌐 Work Environment

Office Type: Figma maintains physical office hubs in San Francisco and New York, offering a collaborative in-person environment. However, the role also explicitly supports remote work within the US, indicating a flexible hybrid model.

Office Location(s): San Francisco, CA; New York, NY; Remote within the United States.

Workspace Context:

• The San Francisco and New York hubs likely offer modern, collaborative workspaces designed to foster teamwork and innovation.

• For remote employees, Figma provides a "work from home stipend" to ensure a productive and well-equipped home office setup.

• The environment is expected to be fast-paced and dynamic, given Figma's growth and its focus on cutting-edge technology.

Work Schedule: Standard full-time hours (approximately 40 hours per week), with the expectation of flexibility to meet project deadlines and collaborate across time zones when necessary.

📝 Enhancement Note: The hybrid nature of the role, with both hub locations and remote options, requires candidates to be comfortable with various work modalities and to be proactive in communication and collaboration regardless of physical location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and conduct an initial screening call to assess basic qualifications and cultural fit.

• Portfolio Review & Technical Interview: Candidates will likely present their portfolio showcasing relevant UX writing and AI-related projects. This will be followed by a technical interview focusing on UX writing principles, AI product understanding, and problem-solving skills.

• Cross-Functional Interviews: Interviews with key collaborators such as Product Designers, Product Managers, Engineers, and Applied Scientists to assess collaboration style and ability to work within a team.

• Final Interview: A discussion with senior leadership to evaluate strategic thinking, leadership potential, and overall fit with Figma's culture and mission.

Portfolio Review Tips:

• Highlight AI Relevance: Explicitly showcase projects that demonstrate your understanding of AI, generative language models, prompt engineering, or complex technical products.

• Showcase Systemic Thinking: Include examples of how you've built content systems, taxonomies, or style guides that ensure consistency and scalability.

• Quantify Impact: Whenever possible, use data, metrics, or user feedback to demonstrate the positive impact of your UX writing contributions on user experience and business goals.

• Detail Collaboration: Clearly articulate your role in cross-functional teams and how you partnered with designers, PMs, and engineers.

• Focus on Process: Explain your thought process, research methods, and iterative approach to solving UX writing challenges.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live design/writing exercise that simulates real-world challenges in AI product development.

• Practice articulating your strategic approach to complex problems and how you would measure success.

• Prepare to discuss your experience with ambiguous, fast-moving environments and how you drive initiatives from concept to launch.

📝 Enhancement Note: Given the AI focus, candidates should be ready to discuss their understanding of AI limitations, ethical considerations in AI language, and how to design for both user control and AI autonomy.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborating on design and user experience.

• GitHub: Crucial for working within development workflows and potentially interacting with code repositories or documentation.

Analytics & Reporting:

CRM & Automation:

• Not directly specified for this role, but familiarity with how CRM systems and automation tools integrate with product features can be beneficial.

📝 Enhancement Note: Proficiency in Figma and GitHub is a hard requirement, indicating that this role is deeply embedded within the product development and engineering cycles. Understanding how to work with APIs or developer tooling is also a significant plus.

👥 Team Culture & Values

Operations Values:

• Grow as you go: Embrace continuous learning, especially in the rapidly evolving field of AI. Be proactive in skill development and adapting to new technologies.

• Data-driven: Utilize data and user feedback to inform language decisions and measure the effectiveness of AI interactions.

• Collaboration: Work seamlessly with diverse teams, fostering open communication and shared ownership of product outcomes.

• Craft & Quality: Maintain a high standard for language and user experience, ensuring clarity, conciseness, and intuitiveness.

Collaboration Style:

• Highly collaborative, cross-functional, and iterative. Expect to work closely with designers, product managers, engineers, and AI researchers.

• Open to feedback and actively participates in design reviews and critique sessions.

• Proactive in sharing insights and contributing to team-wide best practices.

📝 Enhancement Note: Figma's emphasis on "Grow as you go" is particularly relevant for an AI-focused role, as this technology is constantly evolving. Candidates should demonstrate a strong learning mindset and adaptability.

⚡ Challenges & Growth Opportunities

Challenges:

• Pioneering New Territory: Defining language best practices for entirely new AI-powered features in a fast-moving product space.

• Balancing AI and Human Needs: Crafting language that effectively bridges the gap between sophisticated AI capabilities and user expectations/understanding.

• Measuring AI Impact: Developing robust metrics and methodologies to assess the quality and effectiveness of AI-generated content.

• Navigating Ambiguity: Working in a domain where best practices are still emerging and there may be limited established precedents.

Learning & Development Opportunities:

• AI Specialization: Become an expert in UX writing for AI, a highly sought-after skill in the current market.

• Strategic Influence: Opportunity to shape the strategic direction of AI product development at a leading design platform.

• Cross-Disciplinary Learning: Gain in-depth knowledge of AI research, product management, and engineering processes.

• Mentorship: Potential to mentor junior writers and contribute to the growth of Figma's UX writing practice.

📝 Enhancement Note: The "0-to-1 initiatives" mentioned in the preferred skills directly points to the challenge of building new product areas from scratch, offering significant opportunities for impact and learning.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the voice and tone for a new AI assistant within a design tool like Figma, considering both user needs and AI capabilities?"

• "Describe a time you had to collaborate with engineers and AI researchers to implement a complex language feature. What were the challenges, and how did you overcome them?"

• "Imagine we're launching a new AI feature that generates design code snippets. How would you ensure the language used is clear, accurate, and helpful for developers?"

Company & Culture Questions:

• "What excites you about Figma's mission and its role in the future of design and AI?"

• "How does your approach to UX writing align with Figma's 'Grow as you go' value, especially in the context of AI development?"

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key projects, clearly outlining the problem, your role, the solutions you implemented (focusing on language), and the measurable outcomes.

• AI Focus: For AI-related projects, explain your understanding of the underlying AI technology and how your linguistic choices supported its functionality.

• Metrics & Impact: Quantify the impact of your work whenever possible. Use data to support claims about improved user experience, task completion, or adoption rates.

• Collaboration: Detail how you partnered with designers, PMs, and engineers, showcasing your ability to integrate into cross-functional teams.

• Storytelling: Craft a compelling narrative for each project that highlights your strategic thinking and problem-solving skills.

📝 Enhancement Note: Candidates should prepare to discuss specific examples of how they've managed ambiguity and driven projects from inception to launch, particularly in technical or product development contexts.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Greenhouse.

• Resume Optimization: Tailor your resume to highlight your 5+ years of UX writing experience, focusing on accomplishments in complex user experiences and any AI-adjacent work. Emphasize proficiency with tools like Figma and GitHub.

• Portfolio Preparation: Curate a portfolio that clearly showcases your best work, with a strong emphasis on projects demonstrating systemic thinking, collaboration, and quantifiable impact, especially any related to AI or technical products.

• Interview Practice: Prepare for behavioral and situational interview questions, focusing on your experience with cross-functional collaboration, problem-solving in ambiguous environments, and your strategic approach to AI product language. Practice presenting your portfolio concisely and effectively.

• Company Research: Thoroughly research Figma, its products, its mission, and its stated values. Understand how your skills and experience align with their focus on design, collaboration, and emerging AI technologies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.