(UX) User Experience Designer, Snr.

📍 Job Overview

Job Title: Senior User Experience Designer (End-to-End UX)

Company: WongDoody

Location: Sydney, NSW, Australia; Melbourne, VIC, Australia; Canberra, Australia

Job Type: Full-time

Category: User Experience Design / Digital Design / Consulting

Date Posted: 2026-05-20

Experience Level: 3-5 Years

Remote Status: Hybrid (Remote options available within Australia)

🚀 Role Summary

• Drive the end-to-end user experience design process for customer onboarding within the financial sector, focusing on both short-term deliverables and long-term strategic goals.

• Develop detailed user flows, interaction designs, and low-to-medium fidelity wireframes to articulate complex user journeys and system interactions.

• Conduct user testing and facilitate co-design sessions with product teams, bankers, and customers to gather insights and validate design solutions.

• Collaborate closely with UI designers to translate wireframes into high-fidelity mockups and ensure a seamless transition from concept to final product.

• Contribute to the growth of WongDoody's consulting team by providing expert UX guidance and delivering impactful experiences for financial services clients.

📝 Enhancement Note: The role emphasizes end-to-end UX, indicating a need for a designer who can manage the entire design lifecycle from research and ideation through to detailed design and testing, rather than specializing in a single phase. The focus on financial services and onboarding experiences suggests a need for understanding complex workflows and regulatory considerations within that domain.

📈 Primary Responsibilities

• Lead the creation and refinement of detailed user flows and interaction designs that map out comprehensive customer journeys.

• Produce accurate low-to-medium fidelity wireframes that effectively communicate design concepts and functionality.

• Design and execute user testing protocols, analyzing feedback to inform iterative design improvements.

• Partner with product managers, business analysts, and executive stakeholders to define and iterate on design requirements, ensuring alignment with business objectives.

• Facilitate interactive ideation and co-design workshops with cross-functional product teams to foster collaborative problem-solving.

• Guide UI designers in translating wireframes and interaction specifications into high-fidelity visual designs.

• Ensure timely completion of sprint stories, delivering robust research findings, actionable insights, and well-defined design deliverables.

• Create comprehensive documentation for user scenarios, UX flows, and design specifications.

• Test concepts and flows with a diverse range of users, including bankers and direct customers, to gather critical feedback.

• Manage stakeholder reviews and testing sessions, presenting design concepts and incorporating feedback effectively.

📝 Enhancement Note: The responsibilities clearly outline a hands-on design role with significant client and stakeholder interaction. The emphasis on "sprint stories" and "iterative delivery" points towards an Agile development environment. The need to test concepts with both "bankers and customers" highlights a dual-stakeholder approach in the design validation process.

🎓 Skills & Qualifications

Education: [Not specified, but a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically expected for Senior UX roles.]

Experience: 3-5 years of experience in digital agency settings, focusing on Information Architecture, Experience Design, Product Design, or UX Design. Proven experience creating mobile, tablet, and web experiences for enterprise organizations.

Required Skills:

• Strong interaction design capabilities with a focus on detailed flows and screen-to-screen transitions.

• High proficiency in rapid concept development and interactive prototyping.

• Competency in industry-standard design and prototyping tools, including Figma, Adobe XD, Sketch, and Invision.

• Excellent communication and presentation skills, with the ability to effectively engage with executive-level team members.

• Demonstrated ability to deliver iterative concepts and interaction designs that go beyond static screens.

• Experience in overall Experience Design, encompassing both short-term project goals and long-term strategic vision.

• Ability to function as a self-starter and reliable, collaborative team member.

• Adaptability to work at a fast pace and deliver iteratively within project timelines.

Preferred Skills:

• Experience designing, setting up, and conducting comprehensive user testing and research studies.

• Proficiency in creating digital strategies and content strategies that complement UX design.

• Direct experience within the financial sector, understanding its unique user needs and regulatory landscape.

• Experience working with remote and international stakeholders and distributed teams.

📝 Enhancement Note: The requirement for "detailed flows and interaction design" suggests that candidates should be comfortable with complex system logic and user journeys, not just visual aesthetics. The specific mention of "happy day screens" versus "flows and mapping" further emphasizes this. The "3-5 years" experience aligns with a Senior Designer level, implying a need for demonstrated project leadership and independent work capability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing key projects delivered over the past 3-5 years.

• Each project entry must clearly delineate your specific role, the deliverables you were responsible for, and the successes achieved.

• Demonstrate a strong problem-solving ability across various design and delivery phases, supported by visual evidence.

• Include examples of mobile, tablet, and web experiences designed for enterprise-level organizations.

Process Documentation:

• Evidence of creating detailed user-interface specifications and design patterns.

• Examples of documentation for user scenarios and UX flows.

• Documentation of user testing methodologies and findings.

• Artifacts demonstrating collaboration within cross-functional teams and the delivery of multiple successful projects.

📝 Enhancement Note: The portfolio is critical for this role, especially demonstrating "your role on the project, deliverables responsible and successes achieved." This indicates a need for candidates to articulate their specific contributions and the quantifiable impact of their design work, not just present final designs. The emphasis on "enterprise organizations" suggests a preference for experience with complex systems and larger-scale projects.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in major Australian cities (Sydney, Melbourne, Canberra) with 3-5 years of experience, the estimated annual salary range is AUD $100,000 - $140,000. This estimate considers the demand for specialized UX talent, the agency environment, and the financial sector focus.

Benefits:

• Competitive salary package.

• Comprehensive benefits to support health, security, and balance.

• Remote and flexible working space options.

• Opportunity to work within an international team spanning various continents.

• Collaboration with high-profile clients such as the Australian Grand Prix, The Australian Ballet, and the Sydney Symphony Orchestra.

• Generous compensation for contributions.

Working Hours: The standard working hours are expected to be around 40 hours per week, with flexibility offered through remote and hybrid work arrangements. The role requires iterative delivery, implying a dynamic work schedule that aligns with project sprints and client needs.

📝 Enhancement Note: Salary estimation is based on publicly available compensation data for Senior UX Designers in Australia, factoring in the agency context and the specialized financial services domain. Benefits are extrapolated from common offerings in large consulting firms and agencies, with specific mentions of remote work and high-profile clients.

🎯 Team & Company Context

🏢 Company Culture

Industry: Human Experience (HX) / Digital Transformation / Advertising & Marketing / Consulting. WongDoody, powered by Infosys, operates at the intersection of creativity, strategy, and technology. They focus on crafting engaging human experiences that transform businesses, leveraging global technological strength.

Company Size: WongDoody is a global company with offices in multiple countries, suggesting a medium-to-large enterprise structure, further bolstered by its integration with Infosys. This size offers both the resources of a large corporation and the agility of a specialized agency.

Founded: Founded in 1993, WongDoody has a long-standing reputation for creativity and marketing effectiveness, evidenced by numerous global awards. This history implies a culture that values innovation, client success, and employee growth.

Team Structure:

• The APAC team comprises world-class experts in strategy, innovation, multi-channel user experience, visual design, technology, and delivery.

• This role is part of a growing consulting team specifically focused on financial services and customer experiences.

Methodology:

• Data-driven approach to designing engaging human experiences.

• Emphasis on strategy, creativity, and technology integration.

• Collaborative problem-solving, facilitated by ego-less, values-driven team members.

• Iterative design and delivery processes, working at pace.

Company Website: www.wongdoody.com

📝 Enhancement Note: The company culture is described as "fun, fearless, ego-less, values-driven and collaborative." This suggests an environment that encourages open communication, mutual respect, and a shared drive for excellence. The integration with Infosys provides a strong technological backbone and global reach.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior User Experience Designer role, indicating a mid-to-senior level position. It requires independent contribution, the ability to mentor junior designers, and significant stakeholder management. The "end-to-end UX" scope suggests a comprehensive understanding and application of the design process.

Reporting Structure: The Senior UX Designer will report to a higher-level design or consulting lead within the APAC region. They will work closely with product teams, UI designers, strategists, and potentially client-side representatives.

Operations Impact: The role directly impacts client business outcomes by improving customer onboarding experiences within the financial sector. Successful UX design translates to increased customer satisfaction, higher conversion rates, reduced support costs, and enhanced brand loyalty. This role is crucial for driving digital transformation and delivering measurable business value through user-centered design.

Growth Opportunities:

• Specialization: Deepen expertise in financial services UX, onboarding design, or specific interaction design challenges.

• Leadership: