UX/ UI Designer – Customer Journeys Altersvorsorgedepot

📍 Job Overview

Job Title: UX/UI Designer – Customer Journeys Altersvorsorgedepot

Company: Fidelity International

Location: Kronberg, Germany (Hybrid)

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: June 12, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and evolve intuitive, user-centered digital experiences for complex, regulated retirement products, focusing on end-to-end customer journeys.

• Collaborate within cross-functional Agile teams to translate business requirements, operational realities, and regulatory obligations into actionable design solutions for web and mobile platforms.

• Conduct user research and usability testing to inform design decisions and ensure the delivery of high-quality, compliant, and operationally feasible user interfaces.

• Drive digital transformation initiatives by creating clear, scalable, and customer-focused retirement offerings, contributing to the future of investment solutions for advisers and retail investors in Germany.

📝 Enhancement Note: While this role is for a UX/UI Designer, the emphasis on "Customer Journeys," "Altersvorsorgedepot" (Retirement Depot), and the "Proposition team" within a financial services context suggests a strong need for understanding the operational implications of design decisions. Candidates should be prepared to discuss how their designs impact downstream processes, compliance checks, and customer support. The role bridges product design with the functional execution of financial services.

📈 Primary Responsibilities

• Translate complex user and business requirements into intuitive, user-centered experiences within cross-functional Agile teams, ensuring seamless integration of regulatory and operational needs.

• Design and evolve the look and feel of web and mobile applications for retirement products, maintaining consistency with brand guidelines and established design systems.

• Conduct and synthesize qualitative and quantitative user research, including usability testing, to prioritize user needs and validate design decisions for the Altersvorsorgedepot proposition.

• Create comprehensive design artifacts, including wireframes, user flows, prototypes, and high-fidelity UI designs using modern design tools like Figma.

• Collaborate closely with developers and operations teams to support iterative implementation, ensuring high-quality design handover and practical, operationally workable solutions.

• Maintain design quality, documentation, and traceability using tools such as Confluence and Jira, ensuring clear communication of design intent and rationale.

• Apply lean, user-centered design principles, proactively testing assumptions and iterating based on user feedback and operational constraints.

• Continuously improve user interfaces, interaction patterns, and design processes to enhance usability and deliver measurable value for customers and the business.

• Map end-to-end customer journeys across onboarding, servicing, and key lifecycle events for pension products, identifying opportunities for simplification and enhancement.

📝 Enhancement Note: The responsibility to "head up and run the Altersvorsorgedepot team" implies a leadership component or at least significant ownership and strategic input. The UX/UI Designer will be instrumental in defining the operational readiness of the product through their design work. This includes understanding how designs will be implemented, managed, and maintained by operations and control functions.

🎓 Skills & Qualifications

Education: Specific degree requirements not listed, but a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected.

Experience: Several years of experience in UX/UI or digital product design, with a proven track record of delivering user-centered solutions, particularly within regulated financial services environments.

Required Skills:

• Extensive experience in UX/UI or digital product design (5-10 years), encompassing user research, usability testing, and iterative design for web and mobile products.

• Strong customer-centric mindset, with a deep focus on designing intuitive, high-quality mobile and web user experiences for complex financial products.

• Proficiency in Figma for wireframing, prototyping, and UI design, with a strong preference for experience working with and contributing to design systems.

• Hands-on, proactive attitude, demonstrating adaptability, self-direction, and a solution-oriented approach to design challenges.

• Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams and articulate design decisions clearly.

• Fluency in German and English (German proficiency is preferred), essential for effective communication within the German market and international teams. Preferred Skills:

• Experience in financial services, particularly with investments, platforms, pensions, or retirement products within regulated contexts.

• Experience working on digital transformation initiatives or product delivery within cross-functional, Agile squads.

• Familiarity with banking or financial services specific user needs and regulatory landscapes.

• Experience with Jira and/or Confluence for project management, documentation, and collaboration within Agile environments.

• Understanding of Lean UX principles and their application in product development.

📝 Enhancement Note: The requirement for German fluency is critical for this role, given its focus on the German market and the "Altersvorsorgedepot" product. Candidates without this will likely not be considered. The "several years of experience" points towards a mid-to-senior level, where candidates are expected to drive initiatives and mentor others, not just execute tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing a range of UX/UI design projects, with a particular emphasis on end-to-end customer journey mapping and the design of digital financial products.

• Include case studies that highlight your process from research and ideation through to final UI design and implementation support, emphasizing user-centered methodologies.

• Showcase examples of wireframes, user flows, interactive prototypes, and high-fidelity UI designs, preferably created using Figma and aligned with design system principles.

• Provide evidence of how your designs have addressed complex requirements, improved user experience, and contributed to business objectives, ideally within regulated environments. Process Documentation:

• Be prepared to discuss your approach to user research, usability testing, and iterative design processes, explaining how you gather insights and apply them to refine designs.

• Illustrate your collaboration process with development and operations teams, detailing how you ensure design quality, support implementation, and manage design handoffs.

• Articulate your understanding of Agile methodologies and how you integrate design processes within Agile sprints, including the use of tools like Jira and Confluence for documentation and tracking.

• Demonstrate how you apply lean principles to test assumptions early and iterate on designs based on user feedback and operational feasibility.

📝 Enhancement Note: For this role, the portfolio should strongly emphasize projects that involve complex user flows, regulatory considerations, and the integration of digital design with operational processes. Candidates should be ready to present how their designs simplify complex financial products and journeys for users.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-to-senior UX/UI Designer with 5-10 years of experience in financial services in the Frankfurt/Kronberg region of Germany, the estimated annual salary range is between €65,000 and €85,000 gross. This range can vary based on specific experience, skills, and the candidate's negotiation.

Benefits:

• Competitive salary and performance-based bonus opportunities.

• Comprehensive health insurance and pension scheme contributions, aligned with German employment standards.

• Generous paid time off, including vacation days and public holidays.

• Opportunities for professional development, training, and attending industry conferences.

• Hybrid work model offering flexibility between home office and on-site collaboration.

• Access to employee assistance programs and well-being initiatives.

• Potential for career advancement within Fidelity International's global operations.

Working Hours: Standard full-time working hours are approximately 40 hours per week, with flexibility offered through the hybrid work arrangement. Occasional overtime may be required during critical project phases.

📝 Enhancement Note: Salary estimation is based on typical compensation for UX/UI Designers in the German financial services sector in the Hesse region, considering the stated experience level and hybrid work arrangement. Specific benefits and exact salary will be confirmed by Fidelity International during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Investment Management, Wealth Management, Retirement Solutions). Fidelity International is a global asset manager with a significant presence in Europe, known for its long-standing commitment to helping clients build financial futures.

Company Size: Fidelity International is a large, global organization with tens of thousands of employees worldwide. This provides stability, extensive resources, and opportunities for diverse career paths.

Founded: Fidelity International was founded in 1969, bringing decades of experience and a robust reputation to the financial services industry. The "Altersvorsorgedepot" proposition is a strategic new product, indicating a commitment to innovation within established structures.

Team Structure:

• The role is within the Proposition Management team, specifically focusing on the "Altersvorsorgedepot" (Retirement Depot) product. This team is responsible for creating and evolving investment solutions and digital journeys for German advisers and retail investors.

• The UX/UI Designer will report to the Product Owner - Altersvorsorgedepot, working closely within a cross-functional Agile squad that likely includes product managers, developers, business analysts, and operations specialists.

• Collaboration extends across proposition, operations, technology, and control functions, emphasizing a holistic approach to product development and customer experience. Methodology:

• The team operates within a dynamic, collaborative environment that encourages rethinking the status quo and delivering innovation.

• Agile methodologies are central to the product development process, with cross-functional teams working iteratively.

• A strong emphasis is placed on user-centered design, translating complex requirements into clear, scalable, and client-focused experiences.

• Data analysis and user research are key to prioritizing needs and validating design decisions, ensuring practical, compliant, and operationally workable customer journeys.

Company Website: https://www.fidelityinternational.com/

📝 Enhancement Note: Working for a large, established financial institution like Fidelity International means operating within a structured environment that values compliance and operational robustness. While innovation is encouraged, designs must be exceptionally well-documented and demonstrably compliant and operationally sound, especially for regulated products like pensions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level within the Product Design/UX function. It requires significant autonomy, the ability to lead design initiatives for a strategic product, and a deep understanding of both user needs and the operational realities of financial services. The designer is expected to be a key contributor in defining the product's user experience and ensuring its operational viability.

Reporting Structure: The UX/UI Designer reports directly to the Product Owner - Altersvorsorgedepot. This close reporting line within the product team facilitates clear communication and alignment on product strategy and design execution. The role also involves extensive collaboration with various business, technology, and control functions.

Operations Impact: The UX/UI Designer's work directly impacts the success of the Altersvorsorgedepot proposition by shaping customer acquisition, engagement, and retention through intuitive and compliant digital experiences. By translating complex requirements into user-friendly journeys, the designer influences operational efficiency, regulatory adherence, and ultimately, customer satisfaction and revenue generation for this strategic product.

Growth Opportunities:

• Specialization: Deepen expertise in UX/UI design for regulated financial products, becoming a subject matter expert within Fidelity International's pension and retirement offerings.

• Leadership: Progress to a Senior UX/UI Designer or Lead Designer role, potentially mentoring junior designers and taking on more strategic design leadership for larger initiatives.

• Cross-functional Mobility: Develop a broader understanding of product management, operations, and technology within financial services, opening doors to roles in product ownership or business analysis.

• Global Exposure: Leverage Fidelity International's global presence for opportunities to contribute to international projects or gain experience in different market contexts.

📝 Enhancement Note: The "head up and run the Altersvorsorgedepot team" aspect, while likely referring to the product's operational execution, also signifies the significant influence this UX/UI role can have. Growth will involve demonstrating not just design excellence but also strategic thinking regarding product viability and user adoption within a complex operational and regulatory framework.

🌐 Work Environment

Office Type: Hybrid work environment, combining remote work flexibility with in-office collaboration. The Kronberg office likely offers modern facilities designed to support both individual focused work and team collaboration.

Office Location(s): Kronberg, Germany. This location is part of the Frankfurt am Main metropolitan area, a major financial hub in Europe. The hybrid model suggests that employees are expected to be in the office for a portion of the week.

Workspace Context:

• The workspace is designed to foster collaboration within Agile teams. Expect an environment where cross-functional teams work closely together, requiring strong communication and teamwork skills.

• Access to modern design tools (Figma) and project management software (Jira, Confluence) is standard, supporting efficient workflow and documentation.

• Opportunities for direct interaction with product owners, developers, operations specialists, and other stakeholders are frequent, enabling a holistic understanding of the product lifecycle.

Work Schedule: Standard full-time hours (approx. 40 hours/week) with flexibility. The hybrid model allows for a balance between focused remote work and in-person team engagement, which is crucial for collaborative design processes and quick problem-solving.

📝 Enhancement Note: The hybrid nature of the role means candidates must be comfortable with both independent work and in-person collaboration. The office environment in Kronberg is likely geared towards facilitating cross-functional team interactions, essential for a product like Altersvorsorgedepot that touches many departments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit. Be prepared to articulate your interest in Fidelity International and the specific role.

• Hiring Manager Interview: Discussion with the Product Owner or Hiring Manager to delve deeper into your experience, design philosophy, and understanding of financial services and customer journeys. This is a good time to ask about the team's current challenges and priorities.

• Portfolio Review & Design Challenge: A critical stage where you will present your portfolio and potentially complete a design exercise. Focus on showcasing your process, problem-solving skills, and ability to translate complex requirements into user-friendly designs. Be ready to discuss the operational implications of your design choices.

• Cross-functional/Team Interviews: Meetings with potential team members (developers, operations, business analysts) to assess collaboration skills and how you integrate with an Agile team.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit within the organization.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills in UX/UI design, customer journey mapping, and financial services.

• Focus on Process: Clearly articulate your design process for each project, from problem definition and research to ideation, iteration, and final solution.

• Highlight Impact: Quantify the impact of your designs whenever possible (e.g., improved conversion rates, reduced support queries, increased user satisfaction). For this role, emphasize how designs considered operational feasibility and compliance.

• Showcase Figma Mastery: Demonstrate your proficiency with Figma, including wireframing, prototyping, and working with design systems.

• Address Complexity: Be prepared to discuss how you handled complex requirements, regulatory constraints, or intricate user flows within your projects.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target audience (German retail investors/advisers), and any implied operational or regulatory constraints.

• Think Aloud: For any practical design exercise, articulate your thought process, assumptions, and design decisions clearly. This is as important as the final output.

• Prioritize & Justify: Demonstrate your ability to prioritize features and justify design choices based on user needs, business goals, and operational feasibility.

• Lean & Iterative Approach: Show how you would approach the problem with a lean mindset, seeking quick feedback and iterating rather than aiming for a perfect, final solution immediately.

📝 Enhancement Note: The interview process will heavily scrutinize your ability to balance user-centric design with the stringent requirements of the financial services industry and operational execution. A portfolio showcasing experience with regulated products and complex user journeys will be highly advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency and experience with design systems within Figma are highly valued.

• Confluence: For documentation, knowledge sharing, and project tracking. Ability to create and maintain clear design documentation is expected.

• Jira: For project management, task tracking, and workflow management within Agile teams. Understanding how to collaborate with developers and product owners using Jira is crucial.

Analytics & Reporting:

• While not explicitly listed as a primary responsibility, familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) for understanding user behavior and informing design decisions is beneficial.

• Ability to interpret user research data and usability testing results to drive design improvements. CRM & Automation:

• Experience with CRM systems (e.g., Salesforce) or customer data platforms can provide context for understanding customer journeys, though direct CRM management is not the primary focus.

• Understanding of how digital interfaces interact with backend systems and automation processes within financial services is a plus.

📝 Enhancement Note: Mastery of Figma is non-negotiable for this role. Proficiency with Jira and Confluence is also critical for seamless integration into Fidelity's Agile development and documentation workflows. Candidates should highlight any experience they have with tools that help visualize and manage complex user journeys and operational workflows.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A core value driving the creation of user-friendly and valuable experiences, particularly for complex financial products like retirement savings.

• Collaboration: Emphasis on working effectively in cross-functional Agile teams, fostering open communication and shared ownership of product success.

• Compliance & Integrity: A fundamental principle in the financial services industry; designs must adhere to strict regulatory requirements and ethical standards.

• Efficiency & Innovation: Striving to simplify complex processes and introduce innovative solutions that enhance both customer experience and operational effectiveness.

• Data-Driven Decision Making: Utilizing user research and analytics to inform design choices and measure impact.

Collaboration Style:

• Agile & Iterative: Working in sprints, with continuous feedback loops and adaptation based on user insights and team input.

• Cross-functional Integration: Close partnership between design, product, engineering, operations, and control functions to ensure holistic product development.

• Transparent Communication: Openly sharing design rationale, progress, and challenges with team members and stakeholders.

• Constructive Feedback: A culture that encourages giving and receiving feedback to continuously improve designs and processes.

📝 Enhancement Note: Fidelity International, as a global financial institution, likely instills a culture that balances innovation with a strong emphasis on risk management, compliance, and operational reliability. Candidates should demonstrate an understanding of these priorities in their interactions and design approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complexity: Simplifying highly regulated and complex pension product requirements into intuitive and user-friendly digital experiences.

• Balancing Stakeholder Needs: Harmonizing user desires with regulatory obligations, operational feasibility, and business objectives.

• Cross-functional Alignment: Ensuring consistent understanding and execution of design across diverse teams (product, tech, operations, compliance).

• Legacy Systems & Processes: Navigating potential constraints imposed by existing technology infrastructure or established operational procedures.

• German Market Nuances: Understanding and catering to specific cultural preferences, regulatory frameworks, and user expectations within the German retirement savings market.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gaining specialized knowledge in designing for investment products, retirement planning, and regulatory compliance.

• Advanced Design Tool Mastery: Further developing skills in Figma and potentially exploring other tools within Fidelity's technology stack.

• Agile and Product Management Training: Enhancing understanding of Agile methodologies and product development lifecycles.

• Cross-functional Skill Development: Learning about operations, compliance, and business strategy within the financial services sector.

• Mentorship: Opportunities to learn from experienced product owners, operations leads, and senior designers within the organization.

📝 Enhancement Note: The primary challenge will be designing for a highly regulated product in a specific market. Success will hinge on the candidate's ability to demonstrate a pragmatic approach that respects these constraints while still delivering an excellent user experience.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex, regulated product into a user-friendly digital experience. What was your process, and what were the key challenges?" (Focus on your methodology, user research, and how you addressed compliance/operational aspects.)

• "How do you approach mapping and optimizing end-to-end customer journeys, particularly for financial products? Can you walk us through an example?" (Highlight your journey mapping skills, identification of pain points, and solution design.)

• "How do you balance the needs of the user with the constraints of business objectives, operational feasibility, and regulatory requirements in your design process?" (Emphasize your ability to find pragmatic solutions and negotiate trade-offs.)

• "Describe your experience working within Agile teams. How do you collaborate with developers and product owners to ensure design quality and timely delivery?" (Showcase your teamwork and understanding of Agile workflows.) Company & Culture Questions:

• "What interests you about Fidelity International and this specific role focusing on the Altersvorsorgedepot?" (Research Fidelity's mission, values, and recent news, especially regarding their German operations and digital strategy.)

• "How do you stay updated on UX/UI design trends, especially within the financial services industry?" (Demonstrate your commitment to continuous learning.)

• "Describe your experience working with design systems. How do you ensure consistency while also innovating?" (Show your understanding of scalable design principles.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, typically starting with the business problem, your role, the process, key design decisions, and the final outcome/impact.

• Focus on Process & Rationale: For each project, clearly explain why you made specific design choices, referencing user research, business goals, and operational considerations.

• Demonstrate Figma Skills: Be prepared to show interactive prototypes or specific Figma features you used to convey your design.

• Quantify Impact: If possible, present metrics related to user satisfaction, task completion rates, or business outcomes. For this role, consider how your design improved operational efficiency or compliance.

• German Market Context: If you have relevant experience, explicitly mention how your designs were tailored for the German market or specific regulatory environments.

📝 Enhancement Note: Be ready to discuss how your designs impact operational workflows and compliance. This is a key differentiator for roles in regulated industries. Prepare specific examples from your portfolio that demonstrate this understanding.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Workday job portal link.

• Curate your portfolio: Select projects that specifically highlight your experience in customer journey mapping, financial services UX/UI design, and working within regulated environments. Ensure your Figma work is showcased clearly.

• Tailor your resume: Emphasize keywords from the job description such as "UX/UI Design," "Customer Journeys," "Figma," "Agile," "Financial Services," "User Research," and "German/English proficiency." Quantify your achievements where possible.

• Prepare for the portfolio review: Practice presenting your selected projects, focusing on your design process, rationale, and the impact of your work, especially regarding operational and compliance considerations.

• Research Fidelity International: Understand their mission, values, and recent initiatives in the German market to articulate your interest and cultural fit effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.