UX/ UI Designer – Customer Journeys Altersvorsorgedepot

📍 Job Overview

Job Title: UX/UI Designer – Customer Journeys Altersvorsorgedepot

Company: Fidelity International

Location: Kronberg, Germany (Hybrid)

Job Type: Permanent, Full-time

Category: Design & Product (with strong GTM and Operations implications)

Date Posted: August 07, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Design and enhance customer-facing digital experiences for retirement savings products ("Altersvorsorgedepot") with a strong focus on user-centered design principles and end-to-end customer journey mapping.

• Collaborate within cross-functional Agile teams, including Product, Operations, and Technology, to translate complex regulatory requirements and business needs into intuitive user interfaces and seamless user flows.

• Drive the visual design and interaction patterns for web and mobile applications, ensuring alignment with Fidelity International's brand identity and design system standards.

• Conduct user research and usability testing to inform design decisions, validate assumptions, and continuously iterate on product improvements.

• Act as a key contributor to the Altersvorsorgedepot product build and ongoing business-as-usual operations, ensuring practical, compliant, and operationally sound customer experiences.

📝 Enhancement Note: While the title is UX/UI Designer, the emphasis on "Customer Journeys," "Altersvorsorgedepot," and collaboration with "Operations" and "Technology" within a "regulated context" suggests a role with significant Go-To-Market (GTM) and Revenue Operations implications. The designer will be instrumental in shaping the client acquisition, onboarding, and ongoing engagement processes, directly impacting revenue generation and operational efficiency. The "hybrid" work arrangement and focus on "Agile" teams are standard for modern tech and finance roles.

📈 Primary Responsibilities

• Translate complex user and business requirements into intuitive, user-centered experiences within cross-functional Agile teams.

• Design and evolve the look & feel of web and mobile applications, ensuring consistency with brand and design system standards.

• Conduct and synthesize qualitative and quantitative user research to prioritize user needs and validate design decisions.

• Create wireframes, user flows, prototypes, and high-fidelity UI designs using modern design tools.

• Collaborate closely with developers to support iterative implementation and high-quality design handover, ensuring seamless integration into operational workflows.

• Ensure design quality, documentation, and traceability using tools such as Confluence and Jira, crucial for auditability in a regulated environment.

• Apply lean, user-centered design principles, testing assumptions early and iterating based on user feedback to optimize customer acquisition and retention.

• Continuously improve user interfaces, interaction patterns, and design processes to enhance usability, operational efficiency, and overall customer value.

• Define and map end-to-end customer journeys across channels, identifying dependencies and opportunities for simplification and strengthening of the client experience, from initial prospect interaction to post-onboarding servicing.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the entire customer lifecycle, extending beyond pure design to encompass operational feasibility and regulatory compliance. This is critical for GTM success, as a smooth, compliant customer journey directly impacts conversion rates and reduces operational friction. The mention of "Agile teams" and specific tools like "Jira" and "Confluence" points to a structured product development and operations management approach.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for this experience level. Equivalent practical experience will also be considered.

Experience: Several years (5-10 years indicated by AI) of experience in UX/UI or digital product design, including user research and usability testing for web and mobile products. Experience within financial services, ideally in regulated contexts such as investments, platforms, pensions, or retirement products, is highly valued. Experience in digital transformation initiatives or product delivery within cross-functional, Agile squads is a significant plus.

Required Skills:

• Proven experience in UX/UI design and digital product design.

• Strong user research and usability testing methodologies.

• Proficiency in Figma for wireframing, prototyping, and UI design, ideally working with design systems.

• Ability to design and visualize end-to-end user journeys, identifying dependencies and creating clarity in evolving product environments.

• Strong customer-centric mindset with a focus on intuitive, high-quality mobile and web user experiences.

• Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams.

• Fluency in both German and English (German preferred).

• Hands-on, proactive attitude, adaptability, self-driven, and solution-oriented approach. Preferred Skills:

• Experience in financial services, particularly with investments, platforms, pensions, or retirement products.

• Experience working within regulated environments.

• Experience with digital transformation initiatives or product delivery in Agile squads.

• Familiarity with design systems and their implementation.

• Interest or experience in banking or financial services.

• Experience with Jira and/or Confluence for documentation and project management.

📝 Enhancement Note: The emphasis on "regulated contexts" and "financial services" is paramount. Candidates must demonstrate an understanding of compliance requirements and how they translate into user experience design. The "German preferred" language skill is a key differentiator for roles operating within the German market. The AI-identified experience level of "5-10 years" is a strong indicator of the seniority and expected impact of this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of end-to-end customer journey designs, demonstrating how user needs were translated into intuitive interfaces and workflows for digital products.

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity UI designs created using Figma, highlighting design iterations and problem-solving approaches.

• Case studies detailing user research findings, usability testing results, and how these insights informed design decisions and led to measurable improvements in user experience or business outcomes.

• Demonstrations of experience working within Agile methodologies, including collaboration with developers and product owners, and contributions to iterative product development cycles.

• Evidence of understanding and applying design system principles, ensuring brand consistency and scalability across different platforms and products. Process Documentation:

• Examples of how design documentation (e.g., user flows, interaction specifications) was created and maintained, possibly using tools like Confluence or Jira, to support development and operational handovers.

• Demonstrations of a lean, user-centered design process, including methods for testing assumptions early and iterating based on feedback.

• Showcasing how complex regulatory or operational requirements were simplified and integrated into user-friendly designs.

📝 Enhancement Note: For a UX/UI role with GTM and Operations implications, the portfolio should not just display aesthetic design but also the strategic thinking behind it. Candidates should be prepared to discuss how their designs support business objectives, improve operational efficiency, and ensure regulatory compliance. The ability to document processes and design decisions is crucial for knowledge transfer and team collaboration.

💵 Compensation & Benefits

Salary Range: For a UX/UI Designer with 5-10 years of experience in Kronberg, Germany, within the financial services sector, the estimated annual gross salary range is €65,000 - €85,000. This estimate is based on current market data for similar roles in the Frankfurt/Kronberg region, considering the financial services industry's compensation benchmarks and the hybrid work arrangement.

Benefits:

• Competitive salary and potential for performance-based bonuses.

• Comprehensive health insurance coverage, including options relevant to German statutory requirements.

• Generous paid time off (vacation days) and public holiday provisions.

• Retirement savings plan (e.g., company pension scheme, Altersvorsorge) in line with German regulations and Fidelity's offerings.

• Opportunities for professional development, training, and certifications in UX/UI design and financial services.

• Hybrid work model offering flexibility between home and the Kronberg office.

• Access to employee assistance programs and wellness initiatives.

• Potential for international career opportunities within Fidelity International.

Working Hours: Standard full-time working hours are approximately 40 hours per week, with flexibility offered through the hybrid work arrangement. The role operates within typical German business hours, with potential for occasional adjustments to accommodate cross-functional team needs or project deadlines.

📝 Enhancement Note: The salary range is an estimate for Kronberg, Germany, considering the experience level and industry. Benefits are typical for a large international financial institution in Germany and are tailored to appeal to professionals in design and operations roles. The "Altersvorsorgedepot" in the job title directly relates to retirement savings, implying that the company likely offers robust retirement benefits to its employees as well.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Investment Management. Fidelity International is a global leader in investment solutions, helping millions of people invest for their future. The company operates in a highly regulated and competitive market, requiring a strong focus on client trust, compliance, and innovation.

Company Size: Fidelity International is a large, established global firm, likely employing thousands of individuals worldwide. The specific team size for the Altersvorsorgedepot proposition is expected to be a dedicated, cross-functional unit focused on a strategic product initiative.

Founded: Fidelity International has a long history, with its parent company founded in 1930. This longevity suggests a stable and experienced organization with deep market knowledge.

Team Structure:

• The UX/UI Designer will report to the Product Owner - Altersvorsorgedepot, indicating a product-centric management structure.

• The role is part of the "Proposition Management team," a strategic unit focused on creating and evolving investment solutions and digital journeys for advisors and retail investors in Germany.

• The Altersvorsorgedepot team itself is described as "strategic" and will likely include members from Product, Operations, Technology, and Control Functions, fostering a collaborative, cross-functional environment. Methodology:

• The team operates within a cross-functional, Agile squad model, emphasizing iterative development, collaboration, and rapid feedback loops.

• Design thinking and user-centered design principles are central to the product development methodology, ensuring that client needs are prioritized.

• A strong emphasis is placed on translating complex requirements (business, regulatory, operational) into clear, actionable design solutions.

• Data-driven decision-making is implied through the mention of "qualitative and quantitative user research" and "validating design decisions."

Company Website: https://www.fidelityinternational.com/

📝 Enhancement Note: The company's global presence and long history provide a stable backdrop, while the focus on the German market and a "strategic new product proposition" indicates an environment ripe for innovation. The Agile and cross-functional nature of the team suggests a dynamic, modern work environment where collaboration and direct impact are key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX/UI Designer with significant influence on product strategy and customer experience within a key German market initiative. The expectation is for an individual who can independently translate complex requirements into user-centric solutions and collaborate effectively across departments, contributing to both product success and operational efficiency.

Reporting Structure: The role reports directly to the Product Owner - Altersvorsorgedepot, placing it at the core of product development. Collaboration will extend to various stakeholders across Business, Operations, Technology, and Control Functions, offering broad exposure to different facets of the business.

Operations Impact: The UX/UI Designer's work will directly impact the success of the Altersvorsorgedepot proposition by:

• Enhancing Customer Acquisition: Intuitive onboarding and product discovery processes can significantly improve conversion rates.

• Improving Customer Retention: Seamless user experiences across the lifecycle reduce churn and increase customer loyalty.

• Streamlining Operations: Clear, user-friendly interfaces reduce errors, support queries, and operational costs.

• Ensuring Regulatory Compliance: Designs must inherently support and reflect regulatory requirements, minimizing compliance risks.

Growth Opportunities:

• Specialization: Deepen expertise in UX/UI design for regulated financial products and customer journeys.

• Leadership: Potential to become a lead designer for future proposition development or product enhancements within the German market.

• Cross-functional Exposure: Gain in-depth understanding of product management, operations, technology, and regulatory affairs within the financial services sector.

• Skill Development: Opportunity to work with cutting-edge design tools and Agile methodologies, and potentially expand into product strategy or management roles.

• Global Mobility: As part of a large international firm, opportunities may arise for roles in other regions or global product initiatives.

📝 Enhancement Note: The role offers a unique blend of design expertise and strategic business impact within a critical product line. The growth opportunities are tied to both deepening design skills in a specialized domain and expanding into broader business and product leadership roles.

🌐 Work Environment

Office Type: The role is based in Kronberg, Germany, with a hybrid work arrangement. This suggests a modern office environment that supports collaborative work, team meetings, and focused individual work, balanced with remote flexibility. The office likely provides the necessary infrastructure for design work, including access to high-speed internet and collaborative tools.

Office Location(s): Kronberg, Germany, with a hybrid model that may also involve occasional collaboration in Frankfurt am Main. Kronberg is a well-established business hub near Frankfurt, offering good accessibility for employees.

Workspace Context:

• Collaborative Environment: The hybrid setup and cross-functional team structure encourage interaction with Product Owners, developers, operations specialists, and other stakeholders, fostering a dynamic and communicative workspace.

• Tools and Technology: Access to modern design tools (Figma), collaboration platforms (Jira, Confluence), and standard office technology will be provided.

• Operations Team Interaction: Frequent collaboration with operations teams is expected to ensure designs are operationally feasible and to understand the impact of design choices on downstream processes.

Work Schedule: Standard 40-hour work week, with flexibility inherent in the hybrid model. The emphasis is on output and collaboration rather than strict adherence to a fixed desk time, allowing designers to manage their workflow effectively while meeting project milestones.

📝 Enhancement Note: The hybrid model is designed to balance individual productivity with team collaboration, a common practice in the tech and finance industries. The Kronberg office location provides a professional setting within a significant economic region in Germany.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess relevant experience, skills, and alignment with role requirements.

• Hiring Manager Interview: Discussion with the Product Owner - Altersvorsorgedepot to delve into experience, design philosophy, and fit with the team's objectives.

• Technical/Portfolio Review: A deep dive into the candidate's portfolio, focusing on specific case studies, design process, problem-solving approach, and ability to articulate design decisions and their impact. This may include a design exercise or presentation.

• Cross-functional Panel Interview: Interaction with key stakeholders from Operations, Technology, and potentially other business units to assess collaboration skills, understanding of regulated environments, and ability to integrate user needs with business and operational constraints.

• Final Interview: Typically with a senior leader to discuss overall fit, career aspirations, and confirmation of the offer.

Portfolio Review Tips:

• Showcase Journey Design: Clearly present end-to-end customer journey maps and how your UX/UI contributions directly shaped these journeys for complex products like retirement savings.

• Highlight Problem-Solving: For each project, articulate the problem, your approach, the solutions you designed, and the outcomes achieved (e.g., improved conversion, reduced errors, enhanced usability).

• Demonstrate Figma Proficiency: Be ready to walk through your Figma files, showcasing your wireframing, prototyping, and UI design skills, as well as your approach to using or creating design systems.

• Address Regulated Contexts: If possible, include projects from financial services or other regulated industries, and be prepared to discuss how you incorporated compliance and operational feasibility into your designs.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. For this role, consider how your designs might impact operational efficiency or customer acquisition/retention rates.

Challenge Preparation:

• Design Exercise: Be prepared for a design challenge that might involve creating user flows or wireframes for a specific feature of the Altersvorsorgedepot, or solving a hypothetical user problem within a regulated financial context.

• Process Explanation: Be ready to explain your design process, from initial research to final handover, emphasizing your user-centered approach and how you collaborate within an Agile framework.

• Stakeholder Alignment: Practice articulating how you would gain buy-in from different stakeholders (e.g., Operations, Legal, Compliance) for your design recommendations.

📝 Enhancement Note: The interview process emphasizes not only design skills but also the ability to collaborate effectively in a complex, regulated environment and to understand the business impact of design decisions. A strong, relevant portfolio is critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and potentially design system management. Candidates must demonstrate strong proficiency.

• Design Systems: Experience working with, contributing to, or building design systems is highly valued for ensuring consistency and scalability.

Analytics & Reporting:

• User Research Tools: Familiarity with tools for conducting qualitative and quantitative user research (e.g., user testing platforms, survey tools).

• Analytics Platforms: While not a primary responsibility, an understanding of how user behavior is tracked and analyzed (e.g., Google Analytics, Adobe Analytics) can inform design decisions.

CRM & Automation:

• Jira: Expected for project management, task tracking, and collaboration within Agile teams.

• Confluence: Likely used for documentation, knowledge sharing, and design specifications.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable technical requirement. Experience with Jira and Confluence indicates a need for candidates who can integrate seamlessly into established project management and documentation workflows common in tech and operations teams.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of retail investors and advisors, ensuring their financial goals are met through intuitive and accessible digital experiences.

• Collaboration: A strong emphasis on teamwork, open communication, and mutual support across Product, Operations, Technology, and Control functions to achieve shared objectives.

• Integrity & Compliance: Upholding the highest ethical standards and ensuring all designs and product features adhere strictly to regulatory requirements within the financial services sector.

• Innovation & Continuous Improvement: A drive to constantly explore new ideas, challenge the status quo, and iterate on designs and processes to deliver enhanced value and efficiency.

• Accountability: Taking ownership of design outcomes, from concept to implementation, and being responsible for the user experience and its impact on business goals.

Collaboration Style:

• Cross-functional Integration: Working closely with Product Owners, developers, business analysts, operations specialists, and compliance officers in a highly integrated manner.

• Agile & Iterative: Embracing an agile mindset with frequent feedback loops, collaborative design sessions, and iterative development cycles.

• Transparent Communication: Openly sharing design progress, challenges, and insights with team members and stakeholders to ensure alignment and facilitate informed decision-making.

• Data-Informed: Utilizing research findings and user feedback to guide design discussions and decisions, fostering a culture of evidence-based design.

📝 Enhancement Note: The culture emphasizes a blend of user advocacy, rigorous compliance, and collaborative execution, typical of successful financial services firms operating in regulated markets. The expectation is for a designer who is not just creative but also a pragmatic team player.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Regulatory Constraints: Designing intuitive experiences within a highly regulated framework for retirement products requires careful navigation of complex rules and compliance requirements.

• Translating Complex Financial Concepts: Simplifying intricate financial products and processes (like pension savings) into easily understandable user interfaces and journeys.

• Cross-functional Alignment: Effectively communicating design intent and gaining buy-in from diverse stakeholders with differing priorities (e.g., Operations, Legal, Marketing, Technology).

• Evolving Product Landscape: Contributing to a "strategic new product proposition" that is still under development means adapting to evolving requirements and potentially undefined processes.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gaining specialized expertise in designing for investment platforms, retirement products, and regulated financial environments.

• Agile & Product Management Exposure: Enhancing skills in Agile methodologies and understanding product lifecycle management within a large financial institution.

• Cross-Disciplinary Understanding: Developing a strong grasp of operational processes, technological capabilities, and compliance frameworks that underpin digital product delivery.

• Potential for Leadership: Opportunities to take on more responsibility in design strategy, mentorship, or leading design initiatives for future product developments.

📝 Enhancement Note: The challenges are inherent to roles in regulated industries, offering significant opportunities for professional growth and skill development in specialized areas of UX/UI design.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user journey you designed for a regulated financial product. What were the key challenges, and how did you ensure compliance and user satisfaction?" (Focus on process, problem-solving, and outcome)

• "How do you approach balancing user needs with stringent regulatory requirements and operational feasibility in your designs?" (Focus on methodology and pragmatic thinking)

• "Walk us through your process for conducting user research and usability testing for a new feature or product. How do you synthesize findings and translate them into actionable design changes?" (Focus on research, iteration, and data-driven design)

• "How do you collaborate with Product Owners, Developers, and Operations teams within an Agile framework to ensure successful product delivery?" (Focus on collaboration, communication, and Agile practices) Company & Culture Questions:

• "What interests you about Fidelity International and specifically this role focused on the Altersvorsorgedepot?" (Research Fidelity's mission, values, and German market presence)

• "How do you see your design skills contributing to the success of a strategic new product proposition like the Altersvorsorgedepot?" (Connect your skills to business impact)

• "Describe a time you had to influence stakeholders with different perspectives. How did you achieve alignment on a design decision?" (Focus on communication, negotiation, and stakeholder management) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process you followed, the solutions you designed, and the results achieved. Use visual aids effectively.

• Highlight Journey Mapping: Dedicate specific attention to how you mapped and designed end-to-end customer journeys, emphasizing the touchpoints and interactions you influenced.

• Demonstrate Figma Expertise: Be prepared to share your screen and navigate through your Figma files, explaining your design choices, use of components, and prototyping capabilities.

• Quantify Impact and Operations Alignment: For each project, discuss any measurable outcomes (e.g., conversion rates, task completion times, user satisfaction scores) and how your designs considered operational implications.

• Tailor to the Role: Emphasize projects that demonstrate experience in financial services, regulated environments, or complex digital product development.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design talent but also strategic thinking, problem-solving skills, and the ability to operate effectively within a complex, regulated business environment.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Workday link.

• Tailor Your Resume: Highlight experience in UX/UI design, customer journeys, financial services, Agile methodologies, and proficiency with Figma. Quantify achievements whenever possible.

• Curate Your Portfolio: Select 3-5 of your strongest projects that best showcase your skills in designing for complex digital products, particularly those with regulatory or operational considerations. Ensure your portfolio clearly demonstrates your end-to-end design process and impact.

• Prepare for a Design Challenge: Be ready to articulate your design process and problem-solving approach during portfolio reviews and potential design exercises.

• Research Fidelity International: Understand the company's mission, values, and its strategic focus on the German market and retirement savings products. Be prepared to discuss how your skills align with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.