UX/ UI Designer

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: HSBC

Location: Ciudad de México, Mexico

Job Type: Full-Time

Category: UX/UI Design

Date Posted: 2026-04-27T16:55:50

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the vision, strategy, and roadmap for customer experience design, positioning HSBC as a leader in digital financial services.

• Champion design thinking and elevate design quality across UX, UI, and UX Writing, fostering a culture of excellence and accountability.

• Translate complex financial services and regulatory requirements into intuitive, engaging, and trustworthy digital experiences.

• Leverage user research and data insights to inform design decisions, ensuring customer needs are central to the product development lifecycle.

📝 Enhancement Note: The role specifically calls for experience in complex, regulated environments, particularly financial services, indicating a need for candidates who understand the unique challenges and compliance requirements within this sector. The emphasis on UK English for UX writing suggests a potential need for localization or alignment with global HSBC standards.

📈 Primary Responsibilities

• Influence HSBC's product vision, strategy, and roadmap to advance customer experience design and competitive positioning.

• Champion and facilitate design thinking methodologies, ensuring the highest standards of craft, clarity, and creativity in UX, UI, and UX Writing.

• Collaborate with a global team of Product Designers and supporting disciplines to deliver cohesive and high-quality digital experiences.

• Translate intricate financial services and stringent regulatory requirements into user-friendly, engaging, and trustworthy digital interfaces.

• Conduct user research and apply data-driven insights to inform, evaluate, and validate customer experiences, ensuring customer voice is integrated into all design decisions.

• Meticulously refine UX, content, visual, and interaction design elements to create innovative, inclusive, and elegant experiences throughout the product development lifecycle.

• Promote consistency and scalability in design practices to deliver high-quality, inclusive experiences for a diverse customer base.

• Influence and collaborate with diverse stakeholders to build trusted relationships, fostering stronger project collaboration and alignment towards customer delight.

📝 Enhancement Note: While not explicitly stated as a core responsibility, the requirement for "connecting decisions to business and customer goals" implies a need for the Senior UX/UI Designer to actively demonstrate the business value and ROI of their design initiatives, a critical aspect for senior-level operations and design roles.

🎓 Skills & Qualifications

Education: While specific degrees are not explicitly listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for a Senior UX/UI Designer role, especially within a large financial institution.

Experience: Candidates require proven experience in designing digital products and services, with a demonstrated strategic impact and the ability to connect design decisions to business and customer goals. A minimum of 5-10 years of relevant experience is anticipated.

Required Skills:

• Expertise in Figma for design, prototyping, and collaboration.

• Proficiency in developing and maintaining design systems for scalable and consistent user experiences.

• Strong skills in prototyping to effectively communicate design concepts and user flows.

• Deep understanding of core UX disciplines, including user research, content design, usability testing, visual design, and interaction design.

• Proficiency in information architecture to structure complex content and navigation effectively.

• Working knowledge of accessibility standards (e.g., WCAG) and inclusive design principles.

• Experience designing for complex, regulated environments, ideally within the financial services sector.

• Demonstrated ability to translate complex requirements into simple, engaging, and trustworthy digital experiences.

• Collaborative, cross-functional mindset with proven ability to build trust across geographies and in global contexts.

• Capability for writing effective content in UK English to enhance user experience and brand voice.

Preferred Skills:

• Experience with other design and prototyping tools beyond Figma.

• Familiarity with agile development methodologies and working within cross-functional agile teams.

• Experience with A/B testing and data analysis to iterate on design solutions.

• Understanding of front-end development principles to facilitate better collaboration with engineers.

📝 Enhancement Note: The emphasis on "world-class product design" and "strategic responsibility and impact" suggests that candidates should be able to articulate how their design work directly contributed to measurable business outcomes and influenced product strategy, rather than just executing design tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, curated portfolio showcasing world-class product design across responsive and native platforms.

• Clear demonstration of user and business outcomes achieved through design solutions, with quantifiable results where possible.

• Examples of how design decisions were informed by user research, data, and business goals.

• Evidence of experience with design systems, including their creation or significant contribution to them.

Process Documentation:

• Case studies detailing the end-to-end design process for key projects, from discovery and research to final implementation.

• Documentation of how user research was conducted, analyzed, and translated into design iterations.

• Examples of how design challenges were overcome, including iterative testing and refinement.

• Explanation of how design solutions adhered to accessibility standards and inclusive design principles.

📝 Enhancement Note: Given the role's seniority and focus on strategy, the portfolio should not only showcase final designs but also the strategic thinking, research methodologies, and problem-solving processes employed. It should highlight the candidate's ability to influence product direction and drive measurable business impact through design.

💵 Compensation & Benefits

Salary Range: For a Senior UX/UI Designer with 5-10 years of experience in Mexico City, a competitive salary range would typically fall between MXN $60,000 to $90,000 per month, depending on specific skills, experience, and the precise scope of responsibilities. This estimate is based on industry benchmarks for senior design roles in major metropolitan areas in Mexico, considering the global nature of HSBC and the complexity of the financial services sector.

Benefits:

• Comprehensive paid leave package, including specific days for wedding leave, family care, and bereavement.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements to support work-life balance.

• Potential for performance-based bonuses or incentives.

• Health insurance and wellness programs.

• Retirement savings plans.

Working Hours: The role is listed as Full-Time, which typically implies around 40 hours per week. However, the mention of "flexible working" suggests potential for some autonomy in scheduling, provided business needs and collaborative requirements are met.

📝 Enhancement Note: The specific mention of enhanced paid leave for life events (wedding, family care, bereavement) is a significant benefit that highlights HSBC's commitment to employee well-being and work-life balance, particularly in the Mexican context where such comprehensive packages can be a strong differentiator.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. HSBC operates as a global banking and financial services organization, dealing with complex regulatory landscapes, stringent security requirements, and a diverse customer base ranging from retail to corporate clients. This context implies a need for robust, secure, and user-friendly digital solutions that build trust and comply with global financial regulations.

Company Size: HSBC is a large, multinational corporation, often categorized as enterprise-level with tens of thousands of employees globally. This scale suggests a structured environment with established processes, cross-functional teams, and opportunities for global collaboration, but also potential for bureaucracy and a need for strong communication skills to navigate complex organizational structures.

Founded: HSBC was founded in 1865, giving it a long history and deep legacy in global banking. This history suggests a company with established traditions, a strong reputation, and a commitment to long-term stability, which can influence its approach to innovation and customer experience design.

Team Structure:

• The role is part of the Global Service Center (GSC), indicating a central hub for shared services and operational excellence across the organization.

• The Senior UX/UI Designer will work within a global team of Product Designers and collaborate with supporting disciplines, suggesting a matrixed reporting structure and a need for strong cross-functional communication.

Methodology:

• Data-driven decision-making is a core requirement, emphasizing the use of user research and insights to validate and inform design.

• Design thinking principles are to be championed, promoting a human-centered approach to problem-solving.

• Focus on scalable and consistent design practices, likely leveraging established design systems and workflows.

• Emphasis on collaboration and building trusted relationships with diverse stakeholders globally.

Company Website: https://www.hsbc.com/

📝 Enhancement Note: The company's global presence and history in financial services mean that design solutions must be scalable, secure, and culturally sensitive across various regions, while also adhering to strict compliance and regulatory frameworks. The GSC context suggests a focus on efficiency and standardization in design operations.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX/UI Designer role, positioned as a key contributor with strategic influence. It involves not just execution but also shaping the direction of customer experience design for complex financial products. This level typically requires significant autonomy, leadership potential, and the ability to mentor others.

Reporting Structure: The Senior UX/UI Designer will likely report to a Design Lead, Head of Product Design, or a similar senior management position within the Global Service Center or a dedicated digital/product division. They will collaborate closely with Product Managers, Engineering teams, and various business stakeholders across different geographies.

Operations Impact: The role has a direct impact on HSBC's customer acquisition, retention, and overall brand perception within the digital realm. By creating intuitive and trustworthy digital experiences, the Senior UX/UI Designer contributes to increased customer satisfaction, operational efficiency (through reduced support queries), and ultimately, revenue growth. Influencing the strategy and roadmap means playing a crucial role in defining the future direction of HSBC's digital offerings.

Growth Opportunities:

• Leadership Path: Potential to advance into Lead UX/UI Designer, Design Manager, or Head of Design roles, overseeing larger teams and strategic initiatives.

• Specialization: Opportunity to deepen expertise in specific areas like financial UX, accessibility, or design system management.

• Cross-functional Mobility: Possibility to move into related roles such as Product Management, UX Research Lead, or Digital Strategy.

• Mentorship: Formal opportunities to mentor junior designers, developing leadership and coaching skills.

• Global Exposure: Continued engagement with global teams and projects, broadening international experience.

📝 Enhancement Note: The role's emphasis on influencing strategy and mentoring suggests a clear pathway for career progression within HSBC's design and digital product functions, appealing to ambitious designers seeking leadership opportunities and significant impact.

🌐 Work Environment

Office Type: The role is described as "Hybrid," indicating a blend of remote work and in-office presence. This suggests a modern work environment that balances flexibility with the need for in-person collaboration, team building, and access to office resources.

Office Location(s): The primary location is "México D.F." (Ciudad de México), Mexico. This implies the candidate will be based in or near the capital city, with access to HSBC's facilities there. Specific details about the office's amenities, accessibility, and team workspace are not provided but can be assumed to align with corporate standards for a major financial institution.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional collaboration suggest a workspace designed to facilitate teamwork, brainstorming, and knowledge sharing. This might include open-plan areas, meeting rooms, and breakout spaces.

• Operations Tools & Technology: Employees will have access to standard corporate IT infrastructure, including necessary hardware, software licenses (e.g., Figma, collaboration tools), and network access required for design work.

• Team Interaction: Opportunities for regular interaction with local and global design teams, product managers, and stakeholders, fostering a connected and engaged work experience despite geographical dispersion.

Work Schedule: As a Full-Time role with a hybrid arrangement, the work schedule is likely structured around standard business hours (e.g., 40 hours per week), with flexibility in how those hours are distributed, subject to team and project needs. This structure supports the execution of design tasks, participation in meetings, and collaboration across different time zones.

📝 Enhancement Note: The hybrid nature of the role, combined with a significant global team, necessitates strong self-management skills and proactive communication from the employee to ensure seamless collaboration and alignment across distributed teams and time zones.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or recruiter screen to assess basic qualifications, salary expectations, and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, skills, and understanding of the role's strategic objectives.

• Portfolio Review & Presentation: A critical stage where candidates present their portfolio, walking through case studies, explaining their design process, rationale, and impact. This is where strategic thinking, problem-solving abilities, and communication skills are tested.

• Team/Stakeholder Interviews: Meetings with other designers, product managers, or key stakeholders to assess collaboration style, technical proficiency, and alignment with team dynamics and company values.

• Final Interview: Potentially with a senior leader to discuss career aspirations and overall fit.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best demonstrate your skills and experience relevant to financial services and regulated environments.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, iteration, testing), the solutions you designed, and most importantly, the measurable outcomes and business impact.

• Highlight Strategy: Emphasize your strategic contributions, how you influenced decisions, and how your design work aligned with business and customer goals.

• Showcase Process: Detail your UX methodologies, research techniques, and how you incorporated feedback and data.

• Demonstrate Proficiency: Clearly showcase your expertise in Figma, design systems, and core UX disciplines. Include examples of your UK English UX writing.

• Be Concise: Prepare to present your portfolio efficiently, respecting the allotted time.

Challenge Preparation:

• Design Challenge: Be prepared for a potential design exercise or take-home challenge that simulates real-world problems faced by HSBC. This might involve redesigning a feature, creating a user flow, or solving a specific UX problem.

• Problem-Solving: Practice articulating how you approach complex problems, break them down, and develop innovative solutions. Use the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Financial Services Context: Familiarize yourself with common UX challenges and design patterns in the financial services industry, including security, trust, and regulatory compliance.

• Stakeholder Management: Prepare examples of how you have managed difficult stakeholders, negotiated design decisions, and built consensus.

📝 Enhancement Note: The portfolio review will be a primary determinant of success. Candidates should focus on demonstrating not just aesthetic skill but robust problem-solving, strategic thinking, and a deep understanding of user-centered design within a regulated financial services context. The ability to articulate quantifiable results is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all aspects of design, from wireframing and prototyping to high-fidelity UI design and collaboration. Proficiency in its advanced features, including component libraries and auto layout, is expected.

• Design Systems: Experience in creating, contributing to, or utilizing comprehensive design systems to ensure consistency and scalability across digital products.

• Prototyping Tools: Beyond Figma's built-in capabilities, familiarity with dedicated prototyping tools might be beneficial for complex interactions or specific fidelity requirements.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior, track key metrics, and inform design decisions.

• A/B Testing Tools: Experience using tools to design and analyze A/B tests for optimizing user interfaces and flows.

• Data Visualization Tools: Ability to interpret data presented in dashboards or reports from tools like Tableau or Power BI to gain insights into user engagement and product performance.

CRM & Automation:

• While not directly a CRM role, understanding how UX/UI design impacts customer journeys managed through CRM systems is beneficial. Familiarity with how design integrates with marketing automation or customer journey mapping tools could be an advantage.

• Collaboration & Project Management Tools: Proficiency with tools like Jira, Confluence, Slack, Microsoft Teams for agile workflows, communication, and project tracking.

📝 Enhancement Note: The emphasis on Figma and design systems is critical. Candidates should be prepared to discuss their experience with these tools in detail, including how they manage design systems, ensure their adoption, and leverage them for efficient, scalable design outcomes.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs, embedding the "voice of the customer" into all design decisions.

• Excellence & Accountability: A drive for high standards in craft, clarity, and creativity, coupled with a willingness to take ownership of design outcomes and their impact.

• Collaboration & Trust: Fostering strong, trusted relationships with diverse global stakeholders to ensure alignment and achieve shared goals.

• Inclusivity & Diversity: Championing inclusive design practices and valuing differences to create digital experiences that are accessible and welcoming to all customers.

• Innovation & Continuous Improvement: A mindset of pushing boundaries, experimenting with new approaches, and consistently seeking ways to enhance user experiences.

• Data-Driven Decision Making: Utilizing research and data insights to inform design choices and measure success.

Collaboration Style:

• Cross-functional Integration: The role demands active collaboration with Product Management, Engineering, Research, Content Strategy, and various business units across different geographies.

• Open Communication: A transparent and proactive communication style is essential for building trust and ensuring alignment in a hybrid, global environment.

• Feedback Culture: A willingness to both give and receive constructive feedback to improve designs and foster professional growth.

• Knowledge Sharing: Actively contributing to the team's knowledge base and best practices, particularly regarding design systems and UX methodologies.

📝 Enhancement Note: The emphasis on "trusted relationships" and "global contexts" suggests that cultural awareness and strong interpersonal skills are as crucial as technical design abilities for success in this role and for thriving within HSBC's diverse, international environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complexity and Simplicity: Translating intricate financial services and regulatory requirements into simple, intuitive digital experiences.

• Global Consistency vs. Local Needs: Ensuring design scalability and consistency across diverse markets while respecting local nuances and user preferences.

• Stakeholder Alignment: Navigating diverse stakeholder priorities and perspectives to achieve consensus on design direction.

• Pace of Change: Adapting to evolving financial technology, customer expectations, and regulatory landscapes.

• Remote Collaboration: Maintaining effective communication and collaboration within a hybrid model and across global time zones.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in areas such as advanced UX research methodologies, interaction design for complex systems, or specialized financial UX.

• Leadership Training: Access to leadership development programs and mentorship to hone skills in team management, strategic planning, and stakeholder influence.

• Industry Certifications: Support for pursuing relevant certifications in UX, design thinking, or financial services technology.

• Cross-Disciplinary Exposure: Learning from and collaborating with experts in product management, engineering, data science, and regulatory compliance.

• Global Project Experience: Gaining valuable experience working on large-scale, international projects that impact millions of users.

📝 Enhancement Note: The challenges inherent in designing for a global financial institution like HSBC provide significant opportunities for professional growth. Successfully navigating these complexities will build a strong foundation for future leadership roles in the design and operations space.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex financial regulations into a user-friendly digital experience. What was your process, and what was the outcome?" (Focus on problem-solving, regulatory understanding, and impact.)

• "How would you approach building trust and aligning design goals with stakeholders from different global regions and business units?" (Focus on stakeholder management, communication, and cultural sensitivity.)

Company & Culture Questions:

• "What excites you about designing for the financial services industry, specifically for a global bank like HSBC?" (Showcase industry interest and understanding of HSBC's context.)

• "How do you contribute to fostering a culture of design excellence and inclusivity within a team?" (Highlight your mentorship and advocacy for inclusive design.)

Portfolio Presentation Strategy:

• Structure your narrative: For each project, clearly articulate the problem statement, your specific role and contributions, the design process and rationale (research, ideation, testing), the final solution, and crucially, the measurable business and user outcomes.

• Quantify impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced error rates, improved customer satisfaction scores).

• Highlight Figma and Design System expertise: Showcase specific examples of how you've leveraged Figma's capabilities and your experience with design systems to drive efficiency and consistency.

• Demonstrate UK English UX writing: Include examples of your UX copy and explain how it contributes to the overall user experience and brand voice.

• Engage your audience: Be prepared to answer questions, discuss trade-offs, and defend your design decisions with clear reasoning.

📝 Enhancement Note: Candidates should anticipate that the interview process will heavily scrutinize their ability to connect design decisions to tangible business results and demonstrate a strategic understanding of the financial services landscape, beyond just executing visual design tasks.

📌 Application Steps

To apply for this Senior UX/UI Designer position at HSBC:

• Submit your application through the provided portal link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate experience in financial services, regulated environments, and complex digital product design. Emphasize your strategic contributions and measurable outcomes.

• Resume Optimization: Ensure your resume clearly outlines your years of experience, key skills (Figma, design systems, UX research, etc.), and specific achievements relevant to this role. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process, strategic thinking, and stakeholder management skills. Prepare to present your portfolio confidently, focusing on impact and rationale. Research HSBC's recent digital initiatives and their customer experience strategy.

• Company Research: Understand HSBC's market position, values, and commitment to customer experience and digital transformation. Familiarize yourself with their digital products and services.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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