UX Specialist

📍 Job Overview

Job Title: UX Specialist

Company: 3P NV

Location: Kontich, Flanders, Belgium

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design Operations

Date Posted: May 18, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (Minimum 2 days in office)

🚀 Role Summary

• Drive the enhancement of software usability, consistency, and innovation through expert UX/UI design principles.

• Lead the UX process, championing design thinking and user-centered methodologies across cross-functional teams.

• Translate user needs, personas, and scenarios into intuitive, scalable, and user-friendly interfaces for complex web applications.

• Collaborate closely with Product Owners, Business Analysts, Developers, and QA to ensure seamless design implementation and exceptional user experiences.

📝 Enhancement Note: This role is positioned as a UX Specialist with implicit leadership responsibilities, indicated by "takes a leading role in the UX process" and "UX Lead" in the responsibilities. The focus on improving software in a mature, high-market-share company (97% market share) suggests a need for strategic UX thinking to maintain and enhance competitive advantage, rather than purely foundational UX work.

📈 Primary Responsibilities

• Design and iterate on user interfaces, prioritizing usability, accessibility, and consistency across a suite of software products.

• Develop and maintain comprehensive user personas, detailed user journeys, and service blueprints to inform design decisions.

• Facilitate and lead design thinking workshops, analysis sessions, and design sprints to foster collaboration and drive innovation.

• Create high-fidelity wireframes and interactive prototypes using Figma to visualize and test design concepts.

• Conduct user testing and feedback sessions to validate designs and gather actionable insights for improvement.

• Partner with development and QA teams to ensure accurate and efficient implementation of UX/UI designs.

• Uphold and enforce UX consistency across all product modules and applications, ensuring a unified user experience.

📝 Enhancement Note: The responsibilities highlight a blend of individual design contribution and process leadership. The emphasis on "UX Lead" tasks, such as facilitating workshops and managing the UX process, suggests that while technical UX skills are paramount, the ability to guide and influence teams is equally critical. The mention of "complex software web environments (SaaS is a plus)" implies a need for experience in enterprise-level applications.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated experience in UX/UI design for complex web-based software environments, with a preference for SaaS platforms.

Required Skills:

• Figma Proficiency: Strong command of Figma for design systems, wireframing, prototyping, and collaborative design.

• Design Thinking Methodologies: Expertise in facilitating and applying design thinking, design sprints, and user-centered design principles.

• User Research & Validation: Experience in conducting user testing, gathering feedback, and translating insights into actionable design improvements.

• UX Documentation: Proficiency in creating and maintaining personas, user journeys, and service blueprints.

• UI Design Principles: Solid understanding of usability, accessibility standards, and visual design best practices.

• Cross-Functional Collaboration: Excellent communication and collaboration skills to work effectively with Product Owners, Business Analysts, Developers, and QA.

• Language Proficiency: Fluency in Dutch and/or French, with a good working level of English.

Preferred Skills:

• Experience within the public sector or government technology solutions.

• Familiarity with Agile development methodologies.

• Knowledge of UX best practices for enterprise-level SaaS applications.

📝 Enhancement Note: The explicit requirement for Dutch and/or French, alongside English, indicates the primary markets and internal communication needs of 3P NV. The "5-10 Years" experience level suggests the need for an individual ready to take ownership and potentially mentor others, rather than an entry-level designer.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase at least 2-3 detailed case studies demonstrating end-to-end UX/UI design projects, preferably for complex web applications or SaaS products.

• Process Documentation: Clearly articulate your UX process within each case study, including user research, ideation, wireframing, prototyping, testing, and implementation collaboration.

• Figma Work: Include examples of Figma work, such as design system components, interactive prototypes, and wireframes, illustrating your proficiency and design approach.

• Problem/Solution Framing: Clearly define the user problem or business challenge addressed in each project and how your design solutions effectively met those needs.

• Metrics & Impact: Where possible, quantify the impact of your designs using relevant UX metrics (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).

Process Documentation:

• Demonstrate a structured approach to UX design, including your methods for user research, ideation, and iterative design.

• Provide examples of how you have documented UX deliverables, such as user flows, wireframes, and interactive prototypes.

• Illustrate your experience in collaborating with development teams to ensure successful design implementation.

📝 Enhancement Note: Given the role's focus on leading the UX process and working with complex software, a portfolio that clearly outlines the candidate's systematic approach to design, problem-solving, and cross-functional collaboration will be highly valued. The emphasis on Figma suggests that practical demonstrations of its advanced features will be beneficial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Company Car or Mobility Budget: Offering flexibility in transportation options.

• Comprehensive Equipment: Provision of a laptop and smartphone for all work-related needs.

• Teleworking Budget: Support for remote work setup and expenses.

• Extensive Social Benefits: Including hospitalization insurance and a pension plan.

• Additional Extralegale Benefits: Such as meal vouchers and eco-vouchers.

Working Hours:

• Standard full-time working hours, with flexibility offered, particularly in relation to the hybrid work arrangement. Employees are expected to be in the Kontich office for at least two days per week.

📝 Enhancement Note: The salary estimate is based on publicly available data for UX/Product Design roles with similar experience levels in Belgium, adjusted for the specific region and the hybrid work context. The comprehensive benefits package indicates a commitment to employee well-being and work-life balance, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development (specializing in public sector solutions).

Company Size: While not explicitly stated, with over 2000 customers and operations in Belgium and France, 3P NV is a significant player, likely falling into the medium to large enterprise category (e.g., 250-1000+ employees). This size suggests a structured organization with established processes but also room for agility and impact.

Founded: Over 20 years ago, indicating a stable, experienced company with a proven track record and deep industry knowledge.

Team Structure:

• The UX Specialist will be part of multi-functional teams, collaborating closely with Product Owners, Business Analysts, Developers, and QA.

• There's a clear reporting line for UX leadership, as the role "takes a leading role in the UX process" and is referred to as "UX Lead."

Methodology:

• Data-Driven Design: The role emphasizes user needs, personas, and user testing, indicating a data-informed approach to design.

• User-Centered Design: Core to the UX Specialist's function is translating user needs into intuitive interfaces.

• Agile & Iterative Processes: Collaboration with development teams and the mention of design sprints suggest an agile and iterative product development lifecycle.

• Design Thinking: Explicitly mentioned as a methodology to be facilitated and embedded within teams.

Company Website: https://www.3p.eu/ (Inferred from company URL and description)

📝 Enhancement Note: The company's strong market position (97% market share) and long history suggest a culture that values stability, expertise, and long-term customer relationships. The emphasis on "impactful solutions" for the public sector implies a mission-driven environment. The hybrid model and focus on team spirit suggest a balance between autonomy and collaborative engagement.

📈 Career & Growth Analysis

Operations Career Level: This role is for an experienced UX Specialist, likely falling into a Mid-to-Senior level. The "5-10 years" experience requirement and the leadership aspects ("leads the UX process," "UX Lead") indicate a position of influence, where the individual is expected to guide design strategy and mentor others, rather than being solely an individual contributor.

Reporting Structure: The UX Specialist will report into a Product or Technology leadership role, likely a Head of Product, Director of Product Management, or a similar senior role overseeing product development. They will work closely with Product Owners and Development leads on a day-to-day basis.

Operations Impact: As a UX Specialist, the primary impact is on enhancing the usability, adoption, and satisfaction of 3P NV's software products. By ensuring intuitive and user-friendly interfaces, this role directly contributes to customer retention, reduced support costs, increased feature adoption, and ultimately, strengthens the company's market-leading position. In the public sector, effective UX can also lead to improved efficiency and service delivery for government agencies.

Growth Opportunities:

• Leadership Development: Potential to grow into a Lead UX Designer, UX Manager, or Head of UX role, overseeing a team and shaping the company's overall UX strategy.

• Specialization: Deepen expertise in specific areas like accessibility, information architecture, or user research methodologies for complex enterprise systems.

• Cross-Functional Expertise: Gain broader understanding of product management, business analysis, and development processes, enabling a more holistic product development perspective.

• Mentorship: Opportunity to mentor junior designers and contribute to building a strong UX culture within the organization.

📝 Enhancement Note: The emphasis on "real opportunities for professional development" and "challenging function with a lot of freedom and responsibility" suggests that 3P NV invests in its employees' growth. For a UX Specialist, this could translate to opportunities to lead larger projects, define UX standards, or even transition into product management roles.

🌐 Work Environment

Office Type: The role is designated as Hybrid, requiring a minimum of two days per week in the Kontich office. This suggests a modern office environment designed to support collaboration, team meetings, and focused work.

Office Location(s): Kontich, Flanders, Belgium. This location provides access to a well-developed business hub within the Flanders region.

Workspace Context:

• Collaborative Spaces: The office likely features meeting rooms, breakout areas, and potentially open-plan spaces conducive to team discussions and design workshops.

• Technology Infrastructure: Access to necessary hardware, software (including Figma licenses), and reliable internet connectivity to support both in-office and remote work.

• Team Interaction: The hybrid model ensures regular face-to-face interaction with colleagues from various departments, fostering a strong team spirit and facilitating spontaneous collaboration.

Work Schedule: A standard full-time work schedule is expected, with flexibility acknowledged, particularly concerning the hybrid arrangement. This allows for effective management of personal responsibilities alongside professional duties, crucial for maintaining work-life balance in a demanding role.

📝 Enhancement Note: The requirement for at least two days in the office implies a company that values in-person collaboration for brainstorming, ideation, and team cohesion, while still offering the flexibility of remote work for focused tasks and individual productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess your experience, skills, and alignment with the role requirements.

• Technical Interview: A discussion focused on your UX/UI design process, Figma proficiency, and experience with complex web applications. Expect questions about your approach to user research, prototyping, and problem-solving.

• Portfolio Presentation & Workshop Simulation: You may be asked to present a case study from your portfolio and/or participate in a simulated design thinking or design sprint exercise to evaluate your facilitation and ideation skills.

• Team & Cultural Fit Interview: An opportunity to meet with potential colleagues (Product Owners, Developers, etc.) to assess collaboration style, communication skills, and alignment with 3P NV's values.

• Final Interview: A discussion with senior management to cover strategic thinking, career aspirations, and overall fit for the company.

Portfolio Review Tips:

• Structure Your Narrative: For each case study, clearly outline the problem, your role and responsibilities, your process, the challenges faced, your design decisions, and the outcomes.

• Highlight Figma Usage: Showcase specific Figma features you utilized, such as interactive prototyping, component libraries, and design system elements.

• Demonstrate Problem-Solving: Focus on how you approached complex user needs and translated them into effective design solutions.

• Quantify Impact: If possible, include metrics that demonstrate the positive impact of your designs on user experience or business objectives.

• Tailor to 3P NV: Briefly mention why your skills and experience are a good fit for 3P NV's mission and the public sector context.

Challenge Preparation:

• Design Thinking Practice: Familiarize yourself with common design thinking exercises and facilitation techniques.

• Scenario-Based Questions: Be prepared to discuss how you would approach hypothetical UX challenges relevant to enterprise software or public sector applications.

• Communication Skills: Practice articulating your design rationale clearly and concisely, especially when explaining technical concepts to non-technical stakeholders.

📝 Enhancement Note: The emphasis on "design thinking workshops" and "design sprints" suggests that candidates who can actively lead and facilitate these sessions will be highly regarded. The interview process is likely designed to assess not just individual design talent but also the candidate's ability to integrate into and influence cross-functional teams.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool, essential for wireframing, prototyping, UI design, and collaboration. Proficiency with its advanced features, including design systems and interactive prototyping, is critical.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• User Research Platforms: Experience with tools for user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Hotjar).

• Collaboration Tools: Familiarity with tools like Jira, Confluence, Slack, or Microsoft Teams for cross-functional communication and project management.

Analytics & Reporting:

• Web Analytics Tools: Basic understanding of how to interpret data from tools like Google Analytics or similar platforms to inform design decisions.

• User Feedback Tools: Experience with platforms for collecting and analyzing user feedback.

CRM & Automation:

• While not a direct requirement for the UX role, an understanding of how CRM systems and business process automation impact user workflows can be a plus.

📝 Enhancement Note: The explicit mention of Figma as a required skill for building wireframes and interactive prototypes makes it a central piece of the technology stack. Proficiency here is non-negotiable. Experience with user research and feedback tools will be highly valued as the role focuses on translating user needs into design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of the end-user, ensuring software is intuitive and effective.

• Collaboration & Teamwork: A strong emphasis on working together across departments, sharing knowledge, and supporting team members to achieve common goals.

• Innovation & Continuous Improvement: Encouragement to explore new ideas, experiment with design solutions, and continually refine products for better user experience and efficiency.

• Impact & Purpose: A dedication to creating meaningful solutions that improve public services and positively impact the community.

• Quality & Consistency: A drive to maintain high standards in design and ensure a cohesive user experience across all product offerings.

Collaboration Style:

• Cross-Functional Integration: The role is embedded within multi-functional teams, requiring seamless collaboration with Product, Development, and QA.

• Open Communication: An environment that encourages open dialogue, constructive feedback, and the sharing of ideas at all levels.

• Process-Oriented: A culture that values structured approaches to design and development, such as design thinking and agile methodologies, to ensure efficient and effective outcomes.

📝 Enhancement Note: The company's values appear to be a blend of professional excellence (innovation, quality, user-centricity) and strong interpersonal dynamics (collaboration, team spirit). For a UX Specialist, understanding how to champion user needs within a team context and contribute to a positive, collaborative environment will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Effectively advocating for user-centric design while navigating technical limitations and business objectives within a complex software environment.

• Ensuring UX Consistency Across a Large Product Suite: Maintaining a unified and intuitive user experience across multiple products and modules developed over time.

• Influencing Design Culture: Championing and embedding design thinking and user-centered design principles across teams that may have varying levels of UX maturity.

• Adapting to Evolving Public Sector Needs: Staying abreast of changing requirements and user expectations within the public sector to ensure software remains relevant and effective.

Learning & Development Opportunities:

• Advanced UX/UI Training: Opportunities for specialized training in areas like accessibility, interaction design patterns, or emerging UX technologies.

• Leadership Workshops: Development programs focused on enhancing facilitation, coaching, and strategic design leadership skills.

• Industry Conferences: Support for attending relevant UX conferences and events to stay current with industry trends and best practices.

• Cross-Functional Exposure: Gaining deeper insights into product management, business analysis, and software development lifecycles, fostering a holistic understanding of product creation.

📝 Enhancement Note: The challenges presented are typical for senior UX roles in established companies with complex product portfolios. The company's stated commitment to professional development suggests that addressing these challenges will be supported by ample learning opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs or stakeholder requirements. How did you approach it, and what was the outcome?" (Focus on your problem-solving, negotiation, and decision-making process.)

• "How would you introduce or strengthen design thinking principles within a development team that is not fully familiar with them?" (Highlight your facilitation, communication, and change management strategies.)

Company & Culture Questions:

• "What interests you about working with software for the public sector?" (Research 3P NV's mission and articulate how your UX skills can contribute to impactful public services.)

• "How do you ensure UX consistency across multiple products or modules?" (Discuss your experience with design systems, style guides, and cross-team collaboration.)

Portfolio Presentation Strategy:

• Condense and Focus: Select 2-3 of your strongest, most relevant case studies. For each, focus on your specific contributions, the problem you solved, your process, and the results.

• Visual Storytelling: Use clear visuals (wireframes, prototypes, user flows) to illustrate your process and design decisions. Ensure your Figma work is showcased effectively.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs. If direct metrics are unavailable, discuss qualitative feedback or anticipated benefits.

• Practice Your Pitch: Rehearse your presentation to ensure it flows logically, stays within the allotted time, and clearly articulates your value as a UX Specialist.

📝 Enhancement Note: The interview process will likely assess not only your technical UX skills but also your ability to lead, collaborate, and align with the company's mission and values. Preparing specific examples that demonstrate your impact and strategic thinking will be crucial.

📌 Application Steps

To apply for this UX Specialist position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Ensure your portfolio clearly highlights your experience with Figma, design thinking, and complex web applications. Tailor your case studies to showcase how you've improved user experience and solved user-centric problems.

• Resume Optimization: Update your resume to reflect the keywords and responsibilities mentioned in the job description, such as "UX Design," "Figma," "Design Thinking," "User Journeys," and "SaaS." Quantify your achievements where possible.

• Interview Preparation: Practice articulating your UX process, design rationale, and collaborative approach. Prepare to discuss your portfolio in detail and how your skills align with 3P NV's mission.

• Company Research: Familiarize yourself with 3P NV, their software solutions for the public sector, and their company culture. Understand their market position and how your role contributes to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.