UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Diversified Services Network, Inc.

Location: Peoria, Illinois, United States

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: June 09, 2026

Experience Level: 2-4 Years Experience

🚀 Role Summary

• Design and develop user experience (UX) requirements for the in-cab operator environments of heavy machinery, focusing on intuitive interfaces and integrating advanced technologies.

• Collaborate closely with UX researchers, architects, machine product groups, and expert operators to identify critical user scenarios and validate journey maps based on commercial and technical needs.

• Translate validated journey maps into comprehensive UX requirements and ensure designs align with these requirements and established company design standards.

• Proactively manage project tasks and deliverables, coordinating with diverse cross-functional stakeholders to ensure the timely progression of UX initiatives within a Fortune 500 company context.

📝 Enhancement Note: This role is specifically focused on the "In-Cab UX" and "Operator Experience" within the "Resource Industry Machines" sector. The emphasis on integrating "task autonomy and AI" suggests a forward-thinking approach to UX design in heavy industrial equipment, requiring a blend of user-centric design principles and a strong understanding of complex technical systems. The "on-site" requirement in Mossville, IL, is critical, implying a need for hands-on collaboration and potential field research.

📈 Primary Responsibilities

• Conduct user research activities, collaborating with UX researchers to pinpoint critical user experiences and scenarios for heavy machinery operators.

• Develop and validate comprehensive journey maps that reflect commercial, technical requirements, and established UX heuristics, ensuring a deep understanding of operator workflows.

• Formulate and document detailed UX requirements derived from validated journey maps, serving as the blueprint for design and development.

• Conduct thorough design reviews to ensure all proposed solutions strictly adhere to defined UX requirements and company-wide design standards, maintaining consistency and quality.

• Proactively manage UX project timelines, tasks, and deliverables, fostering strong coordination with machine product groups, cab architects, system coordinators, and other cross-functional teams to ensure project success.

• Contribute to the integration of cutting-edge technologies, such as task autonomy and artificial intelligence (AI), into the in-cab operator experience to enhance efficiency and usability.

• Provide clear and confident articulation of UX rationale and requirements to both technical and non-technical stakeholders, facilitating understanding and buy-in.

• Demonstrate strong empathy for end-users by deeply understanding operator needs and translating these insights into actionable and meaningful design requirements.

• Employ adaptive thinking and a creative mindset to navigate ambiguity, evolving requirements, and complex technical constraints, fostering a culture of curiosity and flexibility in problem-solving.

📝 Enhancement Note: The responsibilities highlight a blend of research, documentation, and collaborative design, with a strong emphasis on translating complex technical requirements into user-friendly interfaces. The explicit mention of "task autonomy and AI" indicates a need for designers who are not only skilled in traditional UX but also comfortable exploring and integrating emerging technologies. The requirement to manage project tasks and coordinate with diverse stakeholders points towards a need for strong organizational and communication skills beyond pure design execution.

🎓 Skills & Qualifications

Education: Bachelor’s degree in UX Design, Engineering, Human-Computer Interaction (HCI), Industrial Design, or a closely related field is required.

Experience: 2–4 years of professional experience in UX Design, with a proven track record of delivering user-centered design solutions.

Required Skills:

• Demonstrated experience in creating detailed journey maps and user flows that clearly articulate user interactions and system processes.

• Strong mechanical aptitude and a comfort level with understanding and working within technically complex machine environments, particularly in industrial or heavy equipment sectors.

• A solid foundation in user-centric design principles, user research methodologies, and UX heuristics, with the ability to apply them effectively.

• Proficient project management skills, including the ability to organize, track, and deliver UX workstreams on schedule, coordinating efforts across cross-functional teams.

• Excellent communication skills, with the ability to articulate complex UX rationale and requirements clearly and confidently to both technical and non-technical audiences.

• High degree of empathy for end-users, driven by a genuine desire to understand operator needs and translate them into impactful design solutions.

• Adaptive thinking and a creative mindset, essential for navigating ambiguity, evolving requirements, and complex technical constraints with curiosity and flexibility. Preferred Skills:

• Experience with specific UX design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.

• Familiarity with agile development methodologies and experience working within cross-functional product development teams.

• Understanding of accessibility standards and best practices in design.

• Prior experience in the heavy equipment, automotive, or industrial machinery sectors.

• Experience with user testing and usability studies.

📝 Enhancement Note: The "mechanical aptitude" requirement is a significant differentiator for this role, suggesting that candidates will need to engage with the physical and operational aspects of heavy machinery beyond typical software UX. This implies a need for designers who are comfortable with hardware interfaces, operational constraints, and potentially physical environments. The 2-4 years of experience, combined with a Bachelor's degree, positions this as an early to mid-career role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least two distinct projects that demonstrate the creation of detailed journey maps and user flows for complex systems or products.

• Include case studies highlighting your understanding of user-centric design principles and how you applied them to solve specific user problems, ideally within a technical or industrial context.

• Present examples of how you translated user needs and technical constraints into actionable UX requirements.

• Demonstrate your ability to manage project tasks, coordinate with stakeholders, and deliver UX workstreams on schedule, perhaps through project timelines or process diagrams.

• Highlight any experience or understanding of integrating advanced technologies like AI or automation into a user experience. Process Documentation:

• Clearly document your UX design process, from initial research and ideation through to requirement definition and design review.

• Illustrate your approach to collaborating with cross-functional teams, including engineers, product managers, and researchers.

• Provide examples of how you ensure designs align with technical specifications and business objectives.

📝 Enhancement Note: The portfolio should strongly emphasize the candidate's ability to define requirements and manage projects, not just produce visual designs. Projects demonstrating work with complex systems, technical constraints, and cross-functional collaboration will be highly valued. The "mechanical aptitude" and "resource industry machines" context suggest that projects involving physical products or complex industrial software would be particularly relevant.

💵 Compensation & Benefits

Salary Range: $84,000 - $89,000 per year.

Benefits:

• Full Benefits package

• Paid Time Off (PTO)

• 401(k) retirement plan

• Dental insurance

• Vision insurance

• Disability insurance

• Employee Assistance Program (EAP)

• Health insurance

• Health Savings Account (HSA)

• Life insurance

• Paid Holidays

Working Hours: Approximately 40 hours per week, with the expectation of full-time, on-site work.

📝 Enhancement Note: The specified salary range of $84,000-$89,000 per year for a UX Designer with 2-4 years of experience in Peoria, Illinois, aligns with industry benchmarks for roles requiring specialized technical understanding and on-site presence. Peoria, IL, has a moderate cost of living compared to major tech hubs, which is reflected in this compensation. The comprehensive benefits package is typical for a stable Fortune 500 company, offering strong support for employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Diversified Services Network, Inc. operates within the heavy machinery and resource industry sectors, likely serving clients in mining, construction, agriculture, or related fields. As part of a Fortune 500 company, DSN likely emphasizes stability, operational excellence, and innovation within its specific market segments.

Company Size: While not explicitly stated, DSN is identified as being part of a "reputable, stable Fortune 500 company," indicating a large, established organization with potentially thousands of employees and significant global reach. This size suggests a structured environment with established processes, but also opportunities for impact within specialized teams.

Founded: The company was founded at an unspecified date, but its Fortune 500 status implies a long history and substantial market presence.

Team Structure:

• The UX Designer will report to the UX Engineering Fellow within the Cab Product Group for Resource Industry Machines.

• This role involves daily collaboration with a diverse set of internal teams, including machine product groups, cab architects, machine system coordinators, expert operators, and UX architects and researchers across various segments.

• The structure emphasizes cross-functional teamwork and a deep integration of UX expertise within the product development lifecycle of heavy machinery. Methodology:

• The team likely employs a blend of traditional UX research and design methodologies with an agile approach to product development, given the need to integrate advanced technologies like AI and autonomy.

• Emphasis is placed on data-driven decision-making through validated journey maps and UX heuristics, ensuring that design requirements are grounded in user needs and technical feasibility.

• Process optimization is a key theme, aiming to create intuitive and integrated operator experiences.

Company Website: https://www.dsnworldwide.com

📝 Enhancement Note: Being part of a Fortune 500 company implies a robust organizational structure, significant market influence, and potentially extensive resources for R&D and employee development. The specific focus on "Resource Industry Machines" and "In-Cab UX" suggests a niche but critical area of expertise. The collaborative team structure, involving direct interaction with product groups and expert operators, indicates a hands-on and integrated approach to UX design within hardware and complex software development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an early to mid-career UX Designer, requiring 2-4 years of experience. It offers a specialized path within UX, focusing on industrial machinery and operator experience, which is distinct from typical consumer or enterprise software UX roles.

Reporting Structure: The designer will report to a UX Engineering Fellow, indicating a mentorship opportunity and a direct line to senior UX leadership within the Cab Product Group. This structure suggests a focus on technical depth and engineering principles applied to UX.

Operations Impact: The UX Designer will have a direct impact on the usability, efficiency, and safety of resource industry machines. By shaping the in-cab experience and integrating advanced technologies, their work will influence operator productivity, reduce errors, and potentially enhance the overall appeal and market competitiveness of DSN's products. The integration of AI and task autonomy means the role is at the forefront of technological advancement within the industry.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX for complex industrial equipment, AI integration, and operator performance optimization. Potential to become a subject matter expert in in-cab UX.

• Leadership Development: Progress to a Senior UX Designer or UX Architect role, leading larger initiatives or mentoring junior designers. Opportunity to influence UX strategy for entire product lines.

• Cross-Functional Expertise: Gain in-depth knowledge of heavy machinery engineering, operational workflows, and advanced technology applications, broadening career options within DSN or the broader industrial tech sector.

• Project Management Advancement: Develop strong project management capabilities, potentially leading to roles focused on program management within UX or product development.

📝 Enhancement Note: The growth path here is not just about moving up but also about deepening specialized knowledge. The "UX Engineering Fellow" reporting structure suggests a strong technical orientation, offering opportunities to grow in areas where UX meets engineering. The impact on operator efficiency and technology integration means this role is critical to the company's innovation and competitive edge.

🌐 Work Environment

Office Type: The position is fully on-site, requiring the designer to work from the Mossville, IL, office. This location is likely within a larger corporate campus or industrial facility associated with heavy machinery development.

Office Location(s): Mossville, Illinois, United States. This area is known for its heavy manufacturing and industrial presence.

Workspace Context:

• Collaborative Environment: The role necessitates daily collaboration with various internal teams, including product groups, architects, coordinators, researchers, and expert operators. Expect a dynamic workspace that fosters frequent interaction and knowledge sharing.

• Tools & Technology: Access to standard UX design and prototyping tools, alongside specialized software and hardware relevant to heavy machinery simulation or design, is expected. The team likely utilizes advanced systems for design, analysis, and communication.

• Team Interaction: Opportunities for direct interaction with subject matter experts (expert operators) and cross-functional engineering teams will be frequent, providing rich insights into the operational realities of the machines.

Work Schedule: The standard work schedule is approximately 40 hours per week, aligning with typical full-time professional roles. Given the on-site nature, adherence to office hours is expected, though flexibility may be available depending on project demands.

📝 Enhancement Note: The "fully on-site" requirement in Mossville, IL, is a key factor. This suggests a work environment deeply integrated with the engineering and manufacturing core of the company. Candidates should expect a professional, potentially fast-paced environment where collaboration with engineers and operators is paramount. The focus on "Resource Industry Machines" might mean a work environment that is more traditional industrial than a typical tech startup, but with cutting-edge UX integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and relevance of experience.

• Technical Interview: Likely includes discussions on UX principles, user-centric design methodologies, and your approach to problem-solving. Expect questions about journey mapping, user flows, and your experience with complex systems.

• Portfolio Presentation: A dedicated session where you will present selected projects from your portfolio, detailing your process, design decisions, and the impact of your work. Be prepared to discuss challenges and how you overcame them.

• Cross-functional/Team Interview: You may meet with team members from product groups, engineering, or UX architecture to assess your collaboration style, communication skills, and cultural fit.

• Hiring Manager/Fellow Interview: A final discussion with the UX Engineering Fellow or hiring manager to assess overall fit, career aspirations, and understanding of the role's strategic importance.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your ability to create journey maps, user flows, and UX requirements, especially if they involve complex systems or technical constraints.

• Emphasize Process: Clearly articulate your design process for each project, from research and ideation to requirement definition and validation. Use diagrams or flowcharts to illustrate this.

• Quantify Impact: Whenever possible, present quantifiable results or demonstrate the user impact of your design solutions. If direct metrics are unavailable, explain the anticipated benefits and rationale.

• Highlight Collaboration: Showcase instances where you effectively collaborated with engineers, product managers, or subject matter experts.

• Address Technical Aptitude: Be ready to discuss your "mechanical aptitude" and how you approach understanding and designing for technically complex environments.

Challenge Preparation:

• Be prepared for potential scenario-based questions where you'll be asked how you would approach a specific UX challenge related to in-cab design or integrating new technology.

• Practice articulating your design rationale clearly and concisely, anticipating questions about why you made certain design decisions.

• Research Diversified Services Network, Inc. and the broader resource industry machinery sector to understand their market, products, and potential user challenges.

📝 Enhancement Note: The interview process will likely heavily scrutinize the candidate's portfolio for evidence of structured thinking, process documentation, and the ability to translate complex requirements into actionable design specifications. The "mechanical aptitude" and "on-site" nature of the role suggest that interviewers will be looking for a practical, hands-on designer who can engage with tangible products and their operational context.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or InVision is expected for wireframing, prototyping, and visual design.

• Journey Mapping & Flow Tools: Experience with tools like Miro, Lucidchart, or dedicated UX mapping software for creating detailed journey maps and user flows.

• Project Management Software: Familiarity with tools like Jira, Asana, Trello, or similar for managing tasks, tracking deliverables, and coordinating with cross-functional teams.

Analytics & Reporting:

• While not a primary focus for UX design, familiarity with how user data and analytics (e.g., usage patterns within machine interfaces) inform design decisions would be beneficial. Understanding how to interpret data related to operator efficiency or task completion could be valuable. CRM & Automation:

• Not directly applicable to the core UX design responsibilities of this role, but an understanding of how CRM systems or automation platforms might interact with or influence the operator experience could be a plus.

📝 Enhancement Note: The emphasis on "mechanical aptitude" and "resource industry machines" implies that while standard UX software will be used, there might also be a need to understand or interact with specialized CAD software, simulation tools, or diagnostic platforms used in heavy equipment development. The role requires proficiency in tools that support detailed process documentation (journey maps, user flows) and project coordination.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and prioritizing the needs and experiences of machine operators above all else.

• Collaboration: A strong emphasis on teamwork and open communication, working closely with diverse engineering, product, and research teams.

• Curiosity & Learning: An eagerness to learn about complex machinery, new technologies (AI, autonomy), and the operational challenges faced by users.

• Precision & Detail: A dedication to thoroughness in design requirements, process documentation, and ensuring alignment with technical standards.

• Adaptability: The ability to navigate ambiguity and evolving technical landscapes with a flexible and creative mindset.

Collaboration Style:

• Integrated Teamwork: Expect a highly collaborative environment where UX designers are embedded within product development teams, working alongside engineers and product managers on a daily basis.

• Stakeholder Engagement: A proactive approach to engaging with various stakeholders, including expert operators, to gather insights, validate designs, and ensure buy-in.

• Feedback-Driven: A culture that values constructive feedback, both giving and receiving, to continuously refine designs and processes.

• Knowledge Sharing: Practices that encourage sharing insights from user research, design explorations, and technical learnings across teams to foster collective understanding and innovation.

📝 Enhancement Note: The company culture likely values a blend of technical rigor and user advocacy. Given the industrial context, expect a professional and results-oriented environment where clear communication and a problem-solving attitude are highly prized. The emphasis on "curiosity" and "adaptability" points to a team that embraces learning and innovation within a complex and evolving industry.

⚡ Challenges & Growth Opportunities

Challenges:

• Technical Complexity: Gaining a deep understanding of the intricate mechanics and operational constraints of resource industry machines.

• Integrating Advanced Tech: Effectively designing intuitive user experiences for emerging technologies like task autonomy and AI within a hardware context.

• Cross-Functional Alignment: Ensuring consistent UX requirements and standards are met across multiple machine product groups and diverse engineering teams.

• User Accessibility in Harsh Environments: Designing for operators who may be working in challenging conditions, requiring robust and highly visible interfaces.

Learning & Development Opportunities:

• Industry Expertise: Develop specialized knowledge in the UX of heavy industrial equipment, a niche and valuable skill set.

• Technology Frontier: Gain hands-on experience integrating cutting-edge technologies like AI and autonomy into real-world machinery interfaces.

• Mentorship: Learn from experienced UX Engineering Fellows and senior designers within a large Fortune 500 organization.

• Professional Development: Potential for training, workshops, or conferences focused on industrial UX, human factors engineering, or relevant technology advancements.

📝 Enhancement Note: The primary challenges lie in bridging the gap between complex machinery and user-friendly interfaces, and in staying ahead of technological integration. The growth opportunities are significant for those who can master this specialized domain, becoming key contributors to the future of operator experience in heavy industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a technically complex system with significant hardware constraints. How did you approach understanding the system and defining user requirements?"

• "How would you approach integrating AI-driven task autonomy into an operator's workflow within a machine's in-cab interface? What are the key UX considerations?"

• "Walk us through your process for developing a user journey map for a complex industrial machine operation. What data sources did you use, and how did you validate it?"

• "Imagine you need to present UX requirements to a team of engineers who are skeptical about UX principles. How would you build consensus and ensure buy-in?" Company & Culture Questions:

• "What interests you about designing for heavy machinery operators, and what do you see as the biggest challenges for this user group?"

• "How do you stay updated on advancements in UX design, particularly in areas like AI and automation?"

• "Describe your experience working within cross-functional teams. How do you handle differing opinions or priorities?"

• "What does 'mechanical aptitude' mean to you in the context of UX design?" Portfolio Presentation Strategy:

• Focus on Process: For each project, clearly articulate your step-by-step UX process, from initial problem definition and research to final design and validation.

• Highlight Requirement Definition: Emphasize how you translated research findings and technical constraints into clear, actionable UX requirements.

• Demonstrate Problem-Solving: Showcase how you tackled specific design challenges, particularly those involving complex systems or technical limitations.

• Quantify Impact (if possible): Present any metrics or evidence of how your designs improved user efficiency, satisfaction, or reduced errors. If not directly measurable, articulate the anticipated benefits.

• Showcase Collaboration: Mention how you collaborated with engineers, product managers, or subject matter experts throughout your projects.

📝 Enhancement Note: Interviewers will be looking for a candidate who can demonstrate not just design skills, but also a strategic approach to understanding complex systems, a knack for translating technical requirements into user needs, and strong collaborative abilities. The "mechanical aptitude" will likely be assessed through how candidates discuss their understanding of physical products and operational contexts.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating journey mapping, user flow creation, and requirement definition for complex systems. Specifically, look for any projects that involved hardware, industrial applications, or technical constraints.

• Resume Optimization: Ensure your resume clearly articulates your 2-4 years of experience, your Bachelor's degree, and prominently features keywords such as "UX Design," "User Flows," "Journey Mapping," "Mechanical Aptitude," "User-Centric Design," "Project Management," and "Cross-functional Collaboration."

• Interview Preparation: Practice articulating your design process and rationale for your portfolio projects. Be ready to discuss your understanding of technical complexity and your approach to integrating AI/autonomy. Research DSN and the resource industry.

• Company Research: Investigate Diversified Services Network, Inc. and their role within the Fortune 500 landscape and the resource industry. Understand their machine offerings and the operational context of their users.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.